• Perform the assigned duties as per the set policies and procedures in order to achieve the department goals.
• Handle and answer customer' inquiries, questions and requests regarding products, orders, and returns through all communication channels including social media.
• Receive and respond to all the customers' inquiries, requests or questions in a professional way.
• Open cases on the system with unsolved issues and record all relevant information in order to escalate to the concerned department.
• Contact customers using phone calls and emails regarding order confirmation, product/promotion questions, shipping status, etc… 
• Follow standard procedures and keep a record of customers' contact details by documenting complete details and description of the customer’s complaint or request.
• Maintain contact with all customers to ensure high level of customers' satisfaction.
• Adhere to QA and coaching instructions.
• Protect company's value by keeping all information confidential.
• Implement and follow all the customer’s guidelines and policies.  

Skills: Policy Adherence, Inquiry Handling, Case Documentation, Order Communication, Data Recording, Satisfaction Assurance, QA Compliance, Confidentiality Protection

• Mainly handle inquiries through social media platforms, chat or email, related to orders, payments, shipping, vouchers, etc. of the seller and the buyer
• Be an expert agent, point of contact for other agents for major queries.
• Resole first contact in accordance with standard operating procedures.
• Track and respond to users via callback, email and social media
• Update case details accordingly. ie: Gdocx, Salesforce and etc.
• Meet KPIs such as average processing time, first contact resolution rate, contact response rate, customer satisfaction rating, and so on.
• Communicate with external partners 
• Ensure information accuracy when communicating with Shopee users, communicate effectively with team members and Shopee users
• Assist in answering incoming calls / email / live chat 

Skills: Social Media Response, Expert Agent Support, First Contact Resolution, User Response Tracking, Case Detail Updating, KPI Achievement, Partner Communication, Communication Assistance

• Listen attentively to questions and concerns and respond promptly with a resolution according to company guideline
• Responsible for the daily handling of customer inquiries, such as order status, item availability, pricing, and credits.
• Document personal information to create, update, or adjust customer accounts
• Suggest products and services to clients based on their requests and needs
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism  
• Ensure customer satisfaction and provide professional customer support.
• Inform customer of deals and promotions
• Changes to orders, like cancellations or address changes
• Assist caller to resolve question/issue by providing needed information or routing the caller to a representative that can resolve their question/issue.
• Follow through to ensure the case is resolved and closed appropriately.
• Maintain an appropriate level of process/account knowledge to assist callers and avoid escalation.
• Support and sustain a positive work environment that fosters team performance through own work and behavior.

Skills: Inquiry Response, Account Management, Customer Documentation, Product Recommendation, Relationship Maintenance, Satisfaction Assurance, Promotion Communication, Team Support

• Answer various customer inquiries and order questions, as well as inquiries from customers, carriers, and other members of the Kruger Products team
• Manage customer orders to ensure it can be fulfilled and delivered within the requested timeframe
• Investigate and perform searches with carriers and other resources to investigate customer issues and provide solutions to correct or improve the situation
• Answering incoming customer calls to resolve issues and enquiries, ensuring customer needs are met in a timely and professional manner to meet individual and team targets.
• Entering and updating customer account data.
• Proactively finding patterns in customer interactions, identifying where and how to optimise processes, tools or products to improve the customer experience.
• Build expert knowledge of the company product, systems and processes.
• Respond to customer inquiries, product and service questions, and customer complaints
• Utilize scripts to handle difficult customer situations and bring them higher up
• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Work closely with the sales lead to stay up-to-date on service and product knowledge

Skills: Inquiry Handling, Order Management, Issue Resolution, Customer Data Management, Process Optimization, Product Expertise, Complaint Handling, Sales Collaboration

• Coordinate and execute personal customer appointments for the handover of luxury watches 
• Answer various customer inquiries and are in charge of communication with customers by phone and through various online channels such as email, Zendesk or Social Media
• Advise new and existing customers on their purchase of watches
• Responsible for the smooth operational processes of the CHRONEXT Lounge 
• Cooperate closely and proactive with operational interface teams
• Provide support to the License Qualification Program (LLQP) and Security Guard Testing (SGT) examination process.
• Provide support to operations with monitoring of crowds at some office locations.
• Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.
• Assist in the smooth and efficient administration of the examination

Skills: Appointment Coordination, Inquiry Handling, Luxury Sales Advisory, Operational Management, Team Collaboration, Exam Support, Crowd Monitoring, Fair Conduct Assurance

• Experience in customer service or transport logistics
• Communicates easily with colleagues
• Can handle pressure when results need to be achieved.
• Service minded, active listening and result oriented
• Strong ability in problem-solving and complaints handling
• Strong organizational and multi-tasking skills.
• Excellent communication and organizational skills
• Excellent customer service skills
• Good computer knowledge and skills
• Sense of teamwork and initiative

Qualifications: BA in Communications with 4 years of Experience

• General computer experience including the ability to type and navigate the internet as well as any previous experience using an airline reservation system is considered an asset.
• Demonstrated judgment and problem-solving ability and effective decision-making skills.
• Excellent interpersonal, verbal and written communications skills.
• Ability to work varying shifts, handle tight deadlines, and prioritization of multiple tasks.
• Previous airline experience or post-secondary courses in travel and tourism are definite assets.
• Able to successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
• Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
• English and French language.

Qualifications: BA in English and Literature with 2 years of Experience

• Possess flexible and logical communication skill with compatible tone and manner
• Deep dive mindset in solving problems
• Problem-solving ability with responsible attitude
• Good fit working in a horizontal flat team structure
• Confident and friendly telephone manner as well as excellent communication skills
• Ability to process customer service enquiries and resolve customer issues in a friendly and efficient manner
• Strong administrative skills with excellent knowledge of MS Word and Excel and a strong organisational talent
• Ability to work to tight deadlines as well as being a team player
• Flexible about working times, hard working and thrive in a challenging environment

Qualifications: BA in Psychology with 3 years of Experience

• Bilingual in English and Spanish, on a mother-tongue level
• Previous experience from customer service
• Experience in the service industry
• Fantastic communication skills and extremely service minded
• Great at combining quality focus with efficiency
• Previous experience working in a call centre environment
• Candidates should have strong communication skills
• Candidates should have a pleasant phone manner
• Strong ability to prioritse workload.

Qualifications: BA in Sociology with 2 years of Experience

• Must be a team player as the CSR will have to work closely with the dispatch team and deliver exceptional customer service while representing the Bardi brand.
• Be knowledgeable about Bardi products and services and offer them to the customer in a pleasant, professional manner.
• Have a people-first mindset when solving issues or setting goals
• Must be able to learn new programs/software and respond professionally in an email to customers and co-workers.
• Experience in inside sales with a proven track record of being able to close calls and book jobs.
• Must be able to meet deadlines with a high level of professionalism and confidentiality
• Passionate for Customers, service attitude, capable of embracing end to end accountability
• Enthusiastic to embrace change and agile to adopt new ways of working
• Effective problem solving skills in collaboration with others. 
• Capable to read analytics that show performance and accounts portfolio performance
• Able to efficiently plan, prioritize and coordinate multiple activities at the same time
• Results driven able to adapt communication to Customer language

Qualifications: BA in Public Relations with 3 years of Experience