Job Summary:

• Print and process daily recommendations and run associated reports
• Coordinate mail merge letters in MS Word
• Input recommendation data onto the HPQC system, updating quote status 
• Prepare mail for dispatch to the customer
• Dealing with customer responses to letters, telephone calls, and emails, updating systems accordingly.
• Processing orders to the D&A and Portable service engineers promptly
• Create and issue manual Mechanical quotes.
• Handling internal and external customer queries
• Liaise with customers, branches, and engineers in a professional manner

Skills on Resume:

• Report Generation (Hard Skills)
• Mail Merge Coordination (Hard Skills)
• Data Input (Hard Skills)
• Mail Preparation (Hard Skills)
• Customer Response Handling (Soft Skills)
• Order Processing (Hard Skills)
• Manual Quotation (Hard Skills)
• Professional Liaison (Soft Skills)

Job Summary:

• Assist in the administration of the customer service function with associated duties.
• Answering inbound calls from customers and prospects.
• Build and maintain effective relationships.
• Communicate with prospective and existing customers to grow the business.
• Administer and monitor customer transactions and associated documentation
• Company's prescribed policy and procedural guidelines to ensure on-time delivery.
• Maintain a high level of customer service and develop good customer relationships.
• Send follow-up letters, quotations, and samples and record the results accordingly.
• Maintain accurate and up-to-date records on the business system.
• Provide backup and administrative assistance to other departments.
• Assisting with Marketing and Social Media updates.

Skills on Resume:

• Service Administration (Hard Skills)
• Inbound Calls (Soft Skills)
• Relationship Building (Soft Skills)
• Business Communication (Soft Skills)
• Transaction Administration (Hard Skills)
• Customer Service (Soft Skills)
• Follow-Up Management (Hard Skills)
• Record Maintenance (Hard Skills)

Job Summary:

• Ensure all customer requests are complied with in a timely and professional manner
• Provide technical guidance and assistance to customers
• Ensuring the overall communication with the customers is positive and provides ongoing updates to ensure the customer’s requirements
• Assist with the development of sales forecasts, and provide proposal support to sales and Commercial team
• Parts sourcing according to customer allowance/requirements and in accordance with the contract
• Ensuring that Serviceable Used parts and alternate part configurations 
• Applicable and then advising purchasing of Serviceable Used requirements over and above
• Managing warehouse changes and exchanges Coordination with Engineering to produce Technical Reports
• Prepare invoicing and margin sheets
• Prepare and/or review information on estimates and invoices

Skills on Resume:

• Request Management (Soft Skills)
• Technical Guidance (Hard Skills)
• Customer Communication (Soft Skills)
• Sales Forecasting (Hard Skills)
• Parts Sourcing (Hard Skills)
• Parts Configuration (Hard Skills)
• Warehouse Coordination (Hard Skills)
• Invoice Preparation (Hard Skills)

Job Summary:

• Responsible for AWRs and induct meetings, production meetings
• Responsible for all shipping documents
• Provide input on Information, Quality, and Business System improvement opportunities, including participation in lean events, Quality audits, and IT meetings/feedback sessions
• Coordinate information with relevant shop personnel when necessary and respond to shop questions as required, MRBs, etc. on a timely basis
• Assist CAL in managing Aged WIP
• Provide pricing and specific Terms and Conditions for Leases and Exchanges, where applicable
• Work with Assets department to ensure adequate stock levels of key products are maintained to meet changing customer requirements
• Ensure that any salesforce forecast updates are completed
• Invoicing and data entry
• Ensures accurate and timely processing of accounting transactions.
• Review invoices for authenticity.

Skills on Resume:

• Meeting Coordination (Soft Skills)
• Shipping Documentation (Hard Skills)
• Process Improvement (Hard Skills)
• Shop Coordination (Hard Skills)
• WIP Management (Hard Skills)
• Pricing and Terms (Hard Skills)
• Stock Management (Hard Skills)
• Invoice Processing (Hard Skills)

Job Summary:

• Carry out contract reviews and cost estimate reviews to ensure compliance with contract requirements.
• Accelerate resolution of work stoppages related to Customer supplied documentation, warranty issues, and credit holds.
• Drive advance delivery of Customer supplied documentation (logbook, log cards, PO’s)
• Support immediate engine function and forecast anticipated shop visits by Customers by engine serial number.
• Identify, manage and mitigate potential commercial risks through action plans.
• Provide assistance and support to the Line Manager.
• Perform all other duties as required to ensure departmental efficiencies.
• Answer incoming calls and provide front-line support.
• Comply with all current export controls, TAA/ITAR requirements and ensure compliance is maintained.

Skills on Resume:

• Contract Reviews (Hard Skills)
• Issue Resolution (Soft Skills)
• Documentation Management (Hard Skills)
• Engine Forecasting (Hard Skills)
• Risk Mitigation (Hard Skills)
• Manager Support (Soft Skills)
• Department Efficiency (Soft Skills)
• Compliance Adherence (Hard Skills)

Job Summary:

• Liaising with both customers and suppliers within the agricultural industry, keeping everyone updated on the status throughout the whole sales process
• Using a variety of mediums such as phone, email and web, responding to queries building excellent rapport and long-term relationships
• Maintaining and updating transaction records on the company CRM ensuring compliance
• Assisting the team with email marketing and website administration
• Updating the company Social Media promoting the company brand
• Managing a queue of queries ranging from clients to end customers.
• Using a CRM system to prioritise workload, ensuring a timely response to all customer queries.
• Adhering to company compliance and escalate any discrepancies to the compliance managers.
• Handling investigations into queries and complaints to reach a resolution.
• Updating Data on Excel workbooks and inputting information.
• Undertake proactive courtesy calls to purchasers after handover

Skills on Resume:

• Customer Liaison (Soft Skills)
• Relationship Building (Soft Skills)
• CRM Management (Hard Skills)
• Email Marketing Support (Hard Skills)
• Social Media Updates (Hard Skills)
• Query Management (Soft Skills)
• Data Entry (Hard Skills)
• Complaint Resolution (Soft Skills)

Job Summary:

• Answer incoming calls promptly and efficiently. 
• Respond to or escalate requests with a knowledgeable and helpful approach
• Take Inbound Rental Calls and provide rental administration assistance
• Process Rental transactions received by phone or email into the rental management system
• Be first point of contact for all Private customer enquiries and provide assistance
• Liaise with Sales, Aftermarket, Operations department representatives and customers to identify and respond to customer expectations
• Assist with input and checking of customer orders
• Assist the Customer Care Team with distributor requests, customer queries and general customer support
• Develop and establish a thorough understanding of Arjo products, features and brand
• Enter Sales orders into the system in an accurate, efficient and effective method
• Assist the NZ sales teams with CRM and quoting tasks upon request
• Follow up on customer satisfaction, ensure performance of goods purchased, and modify and improve services provided.

Skills on Resume:

• Call Handling (Soft Skills)
• Request Escalation (Soft Skills)
• Rental Administration (Hard Skills)
• Transaction Processing (Hard Skills)
• Customer Liaison (Soft Skills)
• Order Input (Hard Skills)
• Customer Support (Soft Skills)
• Sales Order Entry (Hard Skills)

Job Summary:

• Serve as one of the primary customer service representatives for the company.
• Respond to routine questions and requests for information or find the appropriate resource relating to technical, procedural, and implementation questions regarding the organization’s processes and procedures.
• Answer and screen incoming calls from the company’s stakeholders and respond or transfer to the appropriate person for a response.
• Managing meeting arrangements, webinars, conference calls, appointments, and managing travel arrangements and preparing expense reports, and assisting with design and creation of sales presentations  
• Work with internal and external stakeholders and contact representatives outside of the United States.
• Provide timely and professional responses to in-person, phone, and email inquiries
• Cultivate and maintain working knowledge of products and services
• Follow up with customers as needed to ensure satisfaction
• Build rapport with clients and maintain excellent communication flow
• Prioritize and multitask to meet goals and deadlines
• Coordinate with other departments for pricing, scheduling, shipping, and other necessary information

Skills on Resume:

• Customer Service (Soft Skills)
• Inquiry Management (Soft Skills)
• Call Screening (Soft Skills)
• Meeting Coordination (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Travel Arrangement (Hard Skills)
• Presentation Support (Hard Skills)
• Multitasking (Soft Skills)

Job Summary:

• Process credits for authorized concerns and agreed returns.
• Proactively reduce the level of customer concerns by carefully implementing corrective actions and immediate containment measures.
• Support strategic Sales and Marketing projects.
• Enter, supervise and amend, where required, current sales orders and projects to ensure Customer requirements are met
• Raise Credit/Debit notes and Product Returns 
• Handle price lists, contracts and support price increases
• Supervise and meet requirements of current Contracts and Agreements including providing a timely alert to all concerned regarding expiry date, price reviews and product usage figures
• Respond to standard and technical communications/enquiries from Customers and the Sales Force
• Ensure Sales Office procedures are operated in accordance with those detailed in the Pall Quality Manual
• Meet the departmental targets and objectives
• Coordinate order management through QlikView and SAP reporting tools

Skills on Resume:

• Credit Processing (Hard Skills)
• Corrective Actions (Hard Skills)
• Sales Support (Soft Skills)
• Order Management (Hard Skills)
• Contract Supervision (Hard Skills)
• Price Management (Hard Skills)
• Customer Communication (Soft Skills)
• SAP Coordination (Hard Skills)

Job Summary:

• Provide technical assistance and comprehensively understand the product range to proactively maximize all sales opportunities.
• Respond and process orders, samples, inquiries, and requests from customers, consumers and sales teams.
• Develop relationships with existing customers by promoting products and services.
• Manage customer concerns effectively to minimize the effect on the customer and cost to the business.
• Provide effective support to the Sales teams, Marketing, and Product Management.
• Participate in specific projects and improvement activities as required and directed by the Customer Service Manager.
• Respond to a variety of incoming calls from customers, consumers, and commercial team colleagues.
• Understand customers' terms and conditions and ensure order requirements are properly accepted.
• Expedite customer orders as required and make realistic customer commitments.
• Work closely with other Customer Service team members to ensure all orders are entered and customer responses provided within agreed timescales.
• Understand customer industry and competitive environment.

Skills on Resume:

• Technical Assistance (Hard Skills)
• Order Processing (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Concern Management (Soft Skills)
• Sales Support (Soft Skills)
• Project Participation (Soft Skills)
• Order Expediting (Hard Skills)
• Industry Knowledge (Soft Skills)

Job Summary:

• Provide excellent customer service at all times, always looking to exceed customer expectations
• Answer incoming calls politely and in a timely manner
• Respond to customers emails using appropriate content and grammar
• Process and arrange product exchange requests 
• Look to resolve customer complaints effectively reaching a mutual resolution
• Remain calm at times of extreme pressure, providing support to team members where required
• Cover reception line and desk as per an agreed rota
• Develop good knowledge and understanding regarding the product range and associated components
• Communicate with various internal suppliers of information to proactively provide current order status to external customers.
• Operate effectively and efficiently within current policies and KPI targets relating to pricing, order entry, complaint handling, email inquiries, and telephone response.
• Respond and enter all customer complaints into the Concerns System on time.

Skills on Resume:

• Customer Service Excellence (Soft Skills)
• Call Handling (Soft Skills)
• Email Communication (Soft Skills)
• Exchange Processing (Hard Skills)
• Complaint Resolution (Soft Skills)
• Stress Management (Soft Skills)
• Reception Coverage (Soft Skills)
• Product Knowledge (Hard Skills)

Job Summary:

• Manage and support target and complex OEM accounts through all phases of the program including but not limited to design, prototype, testing, and mass production as required or requested by the customer and/or sales team.
• Track, report, and or update all relevant changes to include but not limited to part number revision level changes, program milestone delivery dates, and ship-to locations and insure to provide timely and accurate updates to all relevant parties.
• Provide documents such as ASN, commercial invoices, packing list.
• Per customer requirements, administer, update, maintain customer portals ensuring all information is updated and accurate.
• Receive, maintain, and distribute customer documents such as supplier manuals, quality manuals, shipment routing guides, etc ensuring all pertinent parties are aware of the latest revision and changes for these documents.
• Receive and/or retrieve customer purchase orders and enter into the ERP system accurately and promptly ensuring that MOQ’s, requested delivery dates, and lead times meet quote or contract/agreement guidelines.
• Review Customer JIT, Forecast, and/or safety stock requirements and coordinate internally with other departments as needed to ensure requirements can be met.
• Maintain and update open customer orders in the ERP system to meet customer's expedite, pull-in, push-out, cancellation, increase, and/or reduction requests and coordinate with other departments as applicable making sure to follow set policies, procedures, and/or contract agreements.
• Maintain and update customer data tables in the ERP system such as part number cross-reference table.
• Work with pricing administrators to resolve pricing discrepancies.
• PIC for customer requested RMA’s and responsible for initiating QIR process.
• Work with applicable departments such as Operations and Quality Control to research and gather appropriate information.
• Provide regular and accurate status to customers to completion.

Skills on Resume:

• OEM Account Management (Soft Skills)
• Change Tracking (Hard Skills)
• Document Preparation (Hard Skills)
• Portal Administration (Hard Skills)
• Document Distribution (Hard Skills)
• Order Entry (Hard Skills)
• JIT Coordination (Hard Skills)
• ERP Data Management (Hard Skills)

Job Summary:

• Maintain performance against SLA’s
• Build good communication with both clients and candidates
• Handling and managing confidential documents and files
• Processing all specialist checks involved in the screening process
• Respond to incoming emails within a timely manner
• Update internal systems to reflect conversations held with the customer
• Complete various documents/ paperwork to support these opportunities
• Manage Customer Service relations to ensure customer satisfaction 
• Constant communication with the Country Manager to control any problem or difficulty that may arise.
• Constant communication with clients 
• Support sales activities, preparing necessary information and acting as the contact person between various sectors involved. 
• Collects and analyzes customers' information submitted by the Country Manager.
• Apply the company’s objectives and policies 
• Define monthly delivery forecast 

Skills on Resume:

• SLA Management (Hard Skills)
• Client Communication (Soft Skills)
• Confidential Document Handling (Hard Skills)
• Screening Process (Hard Skills)
• Email Response (Soft Skills)
• System Updates (Hard Skills)
• Customer Service Management (Soft Skills)
• Sales Support (Soft Skills)

Job Summary:

• Provide administrative support and customer service coordination to external customers, service technicians, support staff, service management, and sales team.
• Maintain a high level of understanding of the Company’s ERP system as well as various applications and websites used to dispatch technicians, process invoices
• Continually evaluate existing administrative procedures and recommend needed changes to increase efficiencies within Customer Response Center (CRC).
• Ensure compliance among team members with documented procedures and local work instructions
• Oversee execution of managing contracts, maintain the databases and provide monthly reports related to Scheduled Maintenance, Labor Agreements and CFPM
• Manage daily, weekly, and monthly Service Operations reporting, including, but not limited to WIP, Scheduled Maintenance, Labor Reconciliation, Open Purchase Orders.
• Provide ongoing day-to-day training of the Service Coordinators as required to maintain a high level of competency and confidence in the use of processes and applications.
• Assist in the resolution of customer concerns, primarily through phone conversations and email with the customer.

Skills on Resume:

• Administrative Support (Hard Skills)
• ERP System Proficiency (Hard Skills)
• Procedure Evaluation (Hard Skills)
• Compliance Oversight (Hard Skills)
• Contract Management (Hard Skills)
• Service Operations Reporting (Hard Skills)
• Training and Development (Soft Skills)
• Customer Issue Resolution (Soft Skills)

Job Summary:

• Develop and manage customer relationships, increasing customer satisfaction, delivering a responsive and effective communication process.
• Identify and investigate further MRO business opportunities with the customer base.
• Serve as a focal point for interaction with Customers and take ownership of Customer issues, identifying repeated Customer service problems, communicating delays to the Customer
• Continually review suggesting process improvements with senior managers.
• Prepare and review Customer Summary/Status Reports, liaise with other departments and company-wide personnel 
• In conjunction with Sales and other commercially based personnel, prepare and submit cost estimates, invoices, sales orders, and other customer analysis 
• Monitor, analyze, and reassess information on cost estimates and invoices with the Programme Manager and Management Accountant (Engines).
• Effectively manage administration related to Customer accounts and booking-in procedures and coordinate with planners to effectively prioritize work input.
• Maintain frequent contact with Customers, documenting progress, coordinate with other shops and OEM representatives to request relevant engine-related data 
• Administer and coordinate the OEM warranty policy.

Skills on Resume:

• Relationship Management (Soft Skills)
• Opportunity Identification (Hard Skills)
• Issue Ownership (Soft Skills)
• Process Improvement (Hard Skills)
• Report Preparation (Hard Skills)
• Cost Management (Hard Skills)
• Admin Coordination (Hard Skills)
• Warranty Admin (Hard Skills)