• Assist customer’s purchasing for business.
• Build rapport with customers and provide excellent customer service.
• Handle inbound sales enquiries from customers looking to purchase client products.
• Liaise with other departments to assist customers with a broad range of queries.
• Receive inbound phone calls from AAA members in need of emergency road service.
• Respond to member and nonmember requests regarding services using established procedures and guidelines.
• Update member records in company database.
• Inform members of other AAA products to ensure they know the value of AAA membership.
• Provide excellent customer service to ensure total customer satisfaction.
• Navigate through multiple computer applications with speed and accuracy.

Skills: Customer Relationship Building, Inbound Sales Support, Interdepartmental Liaison, Emergency Assistance Management, Request Response, Database Updating, Product Promotion, Multitasking and Navigation

• Uses SAP to perform daily billing of all shipments out of distribution center for EIS Tempe and Fabrico Tempe
• Checks all billing orders for accuracy, profit margin and freight charges
• Communicates with internal sales staff on any pricing or Unit if Measure (UOM) issues found during the billing process
• Releases Vendor Direct billing orders to be invoiced
• Serves as a backup for billing for west coast locations
• Engages as a member of the EIS Warehouse Support staff to handle internal and external operations requests for orders, paperwork, tracking and billing
• Processes all EIS Tempe and Fabrico expense invoices through the Concur online portal.
• Creates and sets up new expense vendors in the SAP system
• Generates weekly reports for operational review
• Maintains all paper files for EIS Tempe and Fabrico
• Purchases Tempe office supplies and warehouse packaging supplies.
• Assists as back up for purchase order receiving, daily cycle count processing and other CSS Operations duties

Skills: SAP Billing Management, Order Accuracy Verification, Pricing and UOM Communication, Vendor Direct Billing, West Coast Billing Backup, Warehouse Support Operations, Expense Invoice Processing, Report Generation and Filing

• Receive 100’s calls from loyal consumers making the phone experience a positive and pleasurable one
• Communicating positively and efficiently at all times
• Answer customer emails
• Assist with the warranty repair process
• Constant data input
• Interface with other departments within the company to perform job duties
• Follow through with regards to items sent in for repair, etc
• Process all orders from customers accurately and promptly upon receipt.
• Respond to customers' inquiries in a quick and efficient manner to meet customer expectations ensuring customer satisfaction.
• Provide the appropriate amount of feedback to ensure customers are fully informed.
• Prepare regular Excel reports for open orders
• Provide instructions to the appropriate logistics and export Teams for the shipment of the orders.
• Record and file all the relevant documentation about the orders.

Skills: Positive Phone Experience, Effective Communication, Email Response Management, Warranty Repair Assistance, Data Entry Accuracy, Cross-Departmental Collaboration, Order Processing, Excel Reporting and Documentation

• Ensure timely and complete orders are filled through coordination with scheduling, procurement, and operation teams.
• Proactively collaborate with customers and TC internal team to identify customer needs, build a rapport, and provide technical information to develop and expand accounts.
• Ensures finished good reporting and inventory are accurate and initiates an investigation into discrepancies.
• Close new business opportunities by maintaining a disciplined cadence of responding to customer phone and e-mail inquiries and verifying and entering accurate information.
• Maintains detailed knowledge and communicates concerns on customer quality, product performance, delivery or other issues to the appropriate internal resources.
• Maintain and improve quality results by following standards and recommending improved policies and procedures.
• Continually strive to expand job knowledge through studying new product descriptions and participating in educational opportunities.
• Accomplish department and organization goals by accepting ownership for accomplishing new and different requests
• Responsible for Surgical daily order processing including consignment orders in cooperation with the warehouse.
• Follow up the consignment counting twice a year and make the entries of the products after the communication with the customer.
• Work in collaboration with Logistics and S&OP teams to provide accurate information about product’s stock and shipments to ensure customer satisfaction.
• Closely track customer contracts and take necessary actions accordingly.

Skills: Order Fulfillment Coordination, Customer Needs Analysis, Inventory and Reporting Accuracy, Business Opportunity Management, Quality and Issue Communication, Quality Improvement Initiatives, Continuous Learning, Logistics and Stock Management

• Effectively provide proactive and reactive outreaches to customers via phone, email, or live chat.
• Resolve customer issues and/or provide thoughtful and personalized outreaches to customers.
• Develop creative solutions to penetrate nonresponsive customers and to drive customer engagement.
• Understand customer’s use case and help them adopt the product through tactical recommendations
• Analyze trends in customer issues and suggest ideas for improvement.
• Perform backend tasks to improve the accuracy of customer and system data.
• Proactively identify operational and process improvements that enhance the customer experience
• Provide support for Sales, Tech Support or Fulfillment to the customer
• Support sales and customers to identify customer needs and deliver the right technical solutions for maximizing the outcome of each opportunity
• Communicate with customers regarding orders, pricing, transportation, outstanding invoices, etc
• Answer calls and all customer communication in a timely, friendly, and thorough manner
• Support Customer Service Colleagues / Teams to ensure team can meet yearly's KPI and overall Customer Satisfaction
• Provide various other customer service duties as requested by members of the Customer Service Department, Management, and the Company Executive Group

Skills: Customer Communication, Issue Resolution, Creative Solutions, Product Adoption, Trend Analysis, Data Management, Process Improvement, Cross-Departmental Support

• Organizes and supervises the training, schedules, job assignments and the performance of the Customer Service Specialists while maintaining the efficient operation of the reception area. 
• Assists the billing manager with hiring, performance evaluation and disciplinary action. 
• Ensures quality performance from all customer service specialists.
• Responsible for overseeing that the customer service staff provide excellent customer service to patients and staff while accurately and completely registering and discharging patients. 
• Assists with patient scheduling, answering telephones and making necessary transfers and outside calls using appropriate standards.
• Responsible for staying up to date with changes and/or upgrades in the registration system.
• Responsible for training customer service staff on the registration system.
• Responsible for training customer service staff to enter charges into the registration system accurately and posting cash batches on a daily basis. 
• Responsible for ensuring customer service specialists are inputting patient demographic and insurance information accurately and updating when appropriate.
• Responsible for training staff on looking up balances at time of registration and explain balances to patients.
• Responsible for the organization and cleanliness of the customer service area and lobby in all MedStat offices. 
• Ensures fax area is organized and faxes are taken off the fax machine in a timely manner and given to appropriate staff.
• Supervises the maintenance of scanning medical records and other records.

Skills: Team Leadership, Staff Training, Customer Service, Operational Management, System Updates, Administrative Support, Accuracy, Communication

• Ensures documents are being filed/scanned in charts in a timely manner and ensures chart area is always organized and clean.
• Supervises and coordinates the following duties in all MedStat offices such as opening of mail on a daily basis, oversees the cash drawer and deposits daily, and ensures the deposit is taken to the bank daily. 
• Ensures that cash drawer has been checked at change of shift and closing.
• Answers and/or returns patient phone calls in a timely manner.
• Answers billing questions from vendors.
• Stays up to date on Medicare/Medicaid policies and all Managed Care Plans and attends training as necessary. 
• Educates and trains customer service staff on Medicare/Medicaid and Managed Care Plan policies.
• Floats to each office to ensure all registration hours are covered.
• Controls inventory of supplies and places orders for supplies needed for customer service, billing staff, break room and coffee cart. 
• Continually assesses costs and quality of products to see if vendor changes are needed.
• Assists billers in mailing patient statements and HCFA claim forms and trains registration staff to assist.
• Assists in transporting patients from door to room.

Skills: Document Management, Cash Handling, Customer Communication, Policy Knowledge, Staff Training, Office Coverage, Inventory Management, Patient Assistance

• Use Salesforce actively to track customer requests and keep customer satisfaction high.
• Support global automation and optimization projects.
• Handling customer's needs regarding queries and order fulfillment
• Liaison with internal stakeholders to ensure positive outcomes for customers
• Resolve customer queries and update system accounts accordingly
• Work to improve customer service by monitoring support communications
• Analyze, design and development of the EMEA L&D networks from a structural and process point of view with a focus on innovative approaches and robot process automation.
• Develop initiatives to better meet customer demands while further enhancing revenue and profitability for the organization
• Work closely together with all departments involved in the change processes (e.g. Operations, IT, Finance, Program Management etc.)
• Analyze commercial, operational and financial implications of proposed network changes
• Execute project management and network implementations

Skills: Salesforce Management, Automation Support, Order Fulfillment, Stakeholder Liaison, Query Resolution, Support Monitoring, Network Design and Development, Project Management

• Review and acknowledge the customer RFQ and customer purchase orders from customers, regional sales offices, and or any other internal departments are compared with the inventory and customers’ credit limits/terms in a timely and accurate manner and shipments are invoiced accurately.
• Complete the Order Entry into both Local Legacy and Oracle system, and coordinate delivery commitment with the Operations / Supply Chain team.
• Communicate internally with sales, customer care staff, credit, importing and exporting, transportation, shipping, and accounting, to assure all customer issues are addressed.
• Manage customer portals and forecasts to ensure adequate demand coverage
• Manage the Customer Master, and set up new customers in the system to enable booking, building, shipping and invoicing
• Ensures delivery of components, modules or solutions to agreed standards, quality and design and proactively contributes to and maintains a documented business management system that captures current best practices, measures effectiveness and supports continuous improvement.
• Proactively manage backlog and past-due shipments.
• Coordinate and process the RMA requests from customers
• Support sales team via forecasting in Salesforce, providing data on shipments/backlog, handling daily customer communications (as requested from sales team) and resolving customer problems
• Support Suzhou, Shared Service, Finance, and Controller to review the customer contract and order to secure the fully compliance with the Law, Regulation and Company Internal Control Policy.

Skills: Order Management, Inventory and Credit Analysis, Cross-Functional Communication, Customer Portal Management, Customer Master Data Management, Quality Assurance and Continuous Improvement, Backlog and Shipment Management, Regulatory Compliance and Contract Review

• Maintains accountability for accurate data entry in the electronic health record and maintains patient privacy and security as outlined by HIPAA.
• Schedules patient visits and works multiple points of the service area
• Verifies insurance, checks insurance eligibility, and collects patient demographics and maintains proficiency in insurance basics, including the ability to recognize commercial and government plans.
• Works closely with the clinical team to address patient symptom-based calls
• Helps facilitate medication refills, researches complex issues in the patient chart
• Consults with and educates customers to achieve beneficial outcomes for healthcare needs.
• Manages a high volume of incoming calls from patients and healthcare facilities who are calling in for a variety of reasons
• Obtaining referrals, and prior authorizations, scheduling appointments, refilling medications, reporting symptoms, routing messages, and resolving issues when possible.
• Communicates in a professional, positive and respectful manner with patients and offices
• Provides excellent and consistent customer service in a variety of situations.

Skills: Accurate Data Entry, Patient Scheduling, Insurance Verification, Clinical Team Collaboration, Medication Management, Customer Consultation, High-Volume Call Management, Professional Communication

• Ability to distinguish the difference between colors, a skill used when color matching or tinting paint, with or without reasonable accommodation
• Able to operate a computer and communicate via the telephone, with or without reasonable accommodation
• Ability to operate material handling equipment (e.g. hand truck, pallet jack, forklift, etc.) safely once trained, with or without reasonable accommodation
• Fluently in English (both verbal and written)
• Excellent customer service skills such as a warm personality with good patience, clear and concise communication
• Tech savvy and able to troubleshoot and guide customers using mobile devices
• Able to think on feet and provide effective solutions to customers
• Comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Demonstrated ability to learn and apply basic concepts in new situations

Qualifications: BA in Business Administration with 4 years of Experience

• Ability to manage diverse volumes of work and manage appropriate priorities which involve a high frequency of change.
• Strong written and verbal communication skills
• Exceptional attention to detail, accuracy, and professionalism.
• Strong computer skills including expertise in Microsoft Word, Excel, PowerPoint and Lotus Notes
• Ability to quickly develop proficiency in new programs.
• Strong interpersonal skills and the ability to work in a team environment.
• Polished professional communication skills and personal presentation.
• Able to remain extremely professional, composed and competent in multi-task, rapid-change environments.
• Experience with SAP ERP SD 
• Experience in a manufacturing environment
• Ability to multi-task, set priorities, and follow up in a timely manner
• Ability to collaborate and work in a team environment as well as work independently and make sound decisions

Qualifications: BS in Marketing with 3 years of Experience

• Experience managing high-volume queues ideally gained in a fast-paced work environment
• Handle various contact types including Chat, Email, Inbound and Outbound voice calls with customers
• Experience with Customer service & call center 
• Logical problem-solving skills
• Possess situational awareness to identify and escalate matters that require urgent attention
• Excellent written, verbal and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)
• Successfully manage multiple tasks with strict deadlines 
• Ability to prioritize and manage a busy workload
• Good command of English and Dutch (Polish optional)
• Experience in customer service or a supply chain area is good to have
• Great people and communication skills
• Ability to influence and drive excellent business relationships and networking

Qualifications: BA in Communication with 4 years of Experience

• Experience with operation in SAP includes issues like orders and deliveries creation, assigning prices and discounts, control of the open orders, reporting; returns, shortages, and surpluses.
• Experience in Running the delivery process. 
• Coordination of issues with Logistics, Warehouse, Finance dpt., and with the client. 
• Experience in Tracking deliveries and updating delivery plans. 
• Experience in Providing clients with all the necessary shipping info like Specifications and other Documents.
• Ability to provide the best possible customer support to the most valuable partners in the go-to-market execution and country level.
• Ability to Cooperate with the sales representatives and sales operation team in order to ensure execution excellence to key and strategic customers based on the direction set by the Sales manager.
• Ability to Ensure that all assigned customers will receive the best possible support and that Sales directions will be respected. 
• Ability to Help with all possible issues related to customers' orders to find solutions or possible product replenishment. 
• Experience in controlling, investigating and solving the whole order to cash process, customer problems and handling customer complaints.

Qualifications: BA in Psychology with 5 years of Experience

• Customer support call center experience in diagnosis and resolution of issues with technical products
• Experience with Industry Standard Certifications - CompTIA A+, Network +, Cisco CCT, Microsoft MOS, MTA or MCSA.
• Experience with device Electronic/mechanical systems and the supporting documentation.
• Experience with device Connectivity and related Remote Services.
• Experience with device Networking/Faxing/scanning features.
• Experience with operating Systems (examples: Windows, MAC, Unix/Linux, Mainframe & SAP), Desktop Applications, IT fundamentals (examples of, not all-inclusive - PC hardware software, Printer languages, Networking, Network protocols, etc.).
• Excellent level of communication and language skills
• Ability to follow defined process standards
• Ability to follow PC programs that support business processes.
• Ability to learn new applications, diagnostic tools etc.

Qualifications: BS in Management with 4 years of Experience

• Native-level written and spoken Japanese language skills
• Good English speaking, writing and comprehension skills
• Experience in a customer service or related role is preferred (Fresh graduates are welcome)
• Very strong customer focus and adaptability to different personality types and people from different cultures
• Ability to multi-task and manage stress, Strong negotiation skills
• Ability to empathize with the customer to find out the way to anticipate what a customer wants through active listening
• Passionate about solving customer problems (e.g from within retail or hospitality)
• Able to have great conversations, with the confidence to ask challenging questions
• Driven and goal-oriented, with the ability to accept feedback for development

Qualifications: BA in Public Relations with 3 years of Experience

• Demonstrated proficiency in troubleshooting mechanical, electrical, or computer systems
• Experience with Grit, drive, and hunger to work in a fast-paced startup environment
• Fluent in spoken and written English.
• Experience working with 3D printers
• Experience with 3D CAD, CAE, or Mesh software
• Familiarity with service desk software such as ZenDesk, Salesforce, or Hubspot
• Experience working in a customer-centric, cross-functional role at a technology establishment or a background in hospitality, retail, or a customer-facing role.
• Exceptional communication skills
• Able to build rapport with customers and expertly handle difficult conversations
• Experience and can demonstrate excellent customer service awareness
• Experience with order processing as well as excellent attention to detail

Qualifications: BA in Sociology with 4 years of Experience

• Ability to maintain a high degree of confidentiality in all customer (internal and external) matters.
• Ability to interact professionally with other employees, board members, customers and external vendors.
• Experience with customer service and cash handling 
• Basic computing skills and experience with Microsoft Office programs (Word, Excel, PowerPoint).
• Effective interpersonal and communication skills (oral/written) with demonstrated ability to collaborate with and positively influence diverse audiences both inside/outside the company and at all levels of the organization.
• Ability to independently multi-task and rapidly change focus as business needs dictate while effectively working with others in a team setting.
• Ability to create and interpret detailed technical or complex documents and problems and provide the appropriate feedback to vendors/management. 
• Ability to develop and enhance industry and product knowledge in order to effectively communicate and build credibility with financial advisors and clients.
• Fluent in general office software including but not limited to word, excel, email, report writing tools and the strong potential to develop new software skills.
• Experience and working knowledge of CRM systems, Excel, PowerPoint, Word.
• Skillful and methodic way of working and organizing office activities
• Strong written and verbal communication skills

Qualifications: BS in Hospitality Management with 5 years of Experience

• Passion for delighting customers with above-and-beyond service
• Excellent time-management and prioritization skills
• Ability to work as part of a team and on own initiative
• Excellent numeracy, literacy and verbal communication skills
• Professional appearance and demeanor appropriate for the corporate environment
• Experience with Microsoft Suite applications. 
• SAP knowledge or comparable systems   experience
• Experience in handling customer inquiries received via phone, fax and email while ensuring a high level of customer service. 
• Experience in challenging historic working practices, suggesting process improvements with the support and buy-in from team
• Experience in dealing with and influencing staff/peers and across teams
• A collaborative and personalized approach to service commitment, delivery and continuous improvement

Qualifications: BA in Human Resources with 3 years of Experience

• Ability to work in a fast-paced office setting.
• Bilingual in Korean and English.
• Ability to oversee multiple projects.
• Attention to detail.
• Consistently high level of focus on tasks.
• Ability to learn quickly and multitask in a fast-paced environment.
• Extensive experience working with one of the following eCommerce platforms/OMS/PIM systems such as eBay, Amazon, Shopify and/or Magento and/or Demandware.
• Good understanding of the customer base for each shop.
• Basic knowledge of Adobe Photoshop.
• Strong HTML/CSS skills

Qualifications: BS in Information Technology with 2 years of Experience