Job Summary:

• Support the NA Consumer Customer Service function, with activities including the input of customer orders into the ERP system
• Order management activities to ensure maximum fulfillment and on-time delivery of customer orders, processing of customer returns and sample orders and reporting and analytics in connection with Customer Service metrics
• Analyze customer and logistics data to include service performance, providing periodic updates to advise Account Managers and the CS Manager on order status and service challenges.
• Attending events coordinated by the Talent Acquisition team
• Completion of a successful project to impact and improve functional business operations.
• Manage customer requests such as cancelations, quantity changes and expedited orders.
• Follow up and confirm shipping dates to make sure that information in the system matches the customer's information.
• Maintain and update CS Scorecards.
• Maintain communication with CS in the sales department to provide updates.
• Perform follow-up on the 1st piece release for PDRs with Engineering, Quality, Purchasing, Planning, logistics and Manufacturing teams

Skills on Resume: 

• ERP System Proficiency (Hard Skills)
• Order Management (Hard Skills)
• Data Analysis (Hard Skills)
• Reporting and Metrics (Hard Skills)
• Customer Interaction (Soft Skills)
• Event Coordination (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Project Management (Hard Skills)

Job Summary:

• Support the customer service team in data entry, order edit and order entry functions
• Assist in repairing data and maintaining proper file documentation and order processing
• Prepare documentation for customers
• Prepare reports and ad hoc documentation
• Administrative tasks and general team support
• Support CS team with daily order entry into SAP with accuracy, creating order allocations, sending orders to warehouse for Pick-Packing / liaising with finance for credit limit order releasing
• Support CS team on various reports, including Daily Sales, Month End Closing etc.
• Work on system and process improvements through automation, system enhancements, Excel enhancements.
• Support the founders on day-to-day operations
• Handle customer requests and answer questions
• Keep existing customers happy and engaged
• Take care of marketing channels on the website and other platforms

Skills on Resume: 

• Data Entry (Hard Skills)
• Order Processing (Hard Skills)
• File Documentation (Hard Skills)
• Report Preparation (Hard Skills)
• Administrative Support (Soft Skills)
• SAP Order Management (Hard Skills)
• System Improvement (Hard Skills)
• Customer Support (Soft Skills)

Job Summary:

• Survey brand leaders to understand CSI and NPS KPI reporting needs
• Generate Dashboards and reporting in Salesforce for CSI/NPS Reporting across brands
• Identify the primary opportunity area for 3 Fiberglass Boat Brands based on Survey Feedback and propose up to 3 possible action items to support improvement across each
• Improvement of business operations (eg. device testing, fulfillment, etc)
• Analysis of growth opportunities in SEA
• Lab projects for various customer applications to find solutions for adhesive applications.
• Understand testing procedures and SOPs and adapt and modify procedures to meet project requirements.
• Prepare customer-ready lab reports that present findings and conclusions.
• Effectively communicate technical information directly to sales, internal, & external customers
• Assist in product trials and line audits at the customer's facility
• Utilize statistically relevant data analysis including use of Minitab

Skills on Resume: 

• Survey Analysis (Hard Skills)
• Salesforce Dashboard Creation (Hard Skills)
• Opportunity Identification (Hard Skills)
• Business Operations Improvement (Hard Skills)
• Growth Opportunity Analysis (Hard Skills)
• Lab Testing (Hard Skills)
• Report Preparation (Hard Skills)
• Technical Communication (Soft Skills)

Job Summary:

• Provide fantastic customer service via phone calls, instant messages and emails
• Manage large amounts of incoming calls, instant messages and emails
• Identify customer needs, create solutions and ensure a positive experience
• Open and maintain customer accounts, prepare product or service reports, collect and analyze customer information
• Establish, develop and maintain positive customer relationships
• Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Meet customer service team call handling quotas and quality goals
• Utilize various software systems to optimize efficiency and performance
• Maintain a virtual, professional presence during business hours
• Perform research and analysis on industry best practices
• Gather feedback from customers and stakeholders

Skills on Resume:  

• Customer Service (Soft Skills)
• Call Management (Hard Skills)
• Solution Creation (Soft Skills)
• Account Management (Hard Skills)
• Relationship Building (Soft Skills)
• Complaint Handling (Soft Skills)
• Procedure Adherence (Hard Skills)
• Software Utilization (Hard Skills)

Job Summary:

• Propose solutions to challenges/gaps identified and gain agreement
• Contribute to activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs/expenses
• Draw upon professional concepts to collaborate with others
• Provide/prepare weekly status updates on tasks related to project
• Partner with the Operations team to provide exceptional service and foundational support to customers and Field Sales Teams
• Utilize systems, tools and processes and internal relationships to efficiently and accurately facilitate the order, supply management and delivery processes
• Partner with other stakeholders to understand the status of accounts and problem-solve to ensure accurate account reconciliation.
• Handle customer feedback, inquiries, complaints and requests that come through The Company's various communication channels. 
• Handle customer-service-related inquiries and requests from The Company's riders, rangers and shoppers (hereinafter referred to as 'The Fleet') and escalate less-related matters to relevant persons or divisions.
• Send messages and conduct outbound calls in order to investigate and resolve customer and fleet issues as well as to update relevant persons regarding the status of queries and issues.

Skills on Resume: 

Solution Proposing (Soft Skills)

• Business Impact Contribution (Hard Skills)
• Professional Collaboration (Soft Skills)
• Status Reporting (Hard Skills)
• Operational Support (Soft Skills)
• Order and Supply Management (Hard Skills)
• Account Reconciliation (Hard Skills)
• Customer Feedback Handling (Soft Skills)

Job Summary:

• Escalate relevant customer inquiries and complaints to appropriate divisions – Operations, IT,Content, Finance, HR, Business Development and Marketing.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Provide support for sales operations and purchase order execution/purchase order fulfillment.
• Assist in reviewing and processing client orders with high level of accuracy.
• Provide the sales team with the status of orders and delivery schedules. 
• Support the customer set-up process and customer data documentation.
• Partner with order fulfillment and logistics to ensure client orders are executed successfully.
• Assist with sales projects to improve processes, data integrity and communication.
• Maintaining an accurate customer database in order to follow up or build great relationships with the customer
• Supporting outbound email and phone campaigns

Skills on Resume: 

• Issue Escalation (Soft Skills)
• Customer Needs Analysis (Hard Skills)
• Sales Support (Hard Skills)
• Order Accuracy (Hard Skills)
• Status Communication (Soft Skills)
• Customer Data Management (Hard Skills)
• Logistics Coordination (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary:

• Collect and Address customer requirements proactively
• Create key customer's operational manuals and update the database
• Support country compliance review and requirements
• Order check and maintenance
• Order confirmation preparation and dispatch
• Order release and delivery Reporting 
• Support Customer Service Team
• Interest in export and international environment
• Strong interpersonal and collaborative skills with the ability to work cross-functionally between departments and remote teams
• Ensure effective communication to all levels both internally and externally
• Managing bookings, sending out invoices and vouchers to customers
• Supporting the Travel Concierge team and Partnerships team with ad-hoc tasks

Skills on Resume:  

• Customer Requirements Collection (Hard Skills)
• Operational Manual Creation (Hard Skills)
• Compliance Review Support (Hard Skills)
• Order Maintenance (Hard Skills)
• Order Confirmation Preparation (Hard Skills)
• Order Release Reporting (Hard Skills)
• Customer Service Team Support (Soft Skills)
• Collaborative Skills (Soft Skills)