CUSTOMER SERVICE INTERN SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: September 12, 2024 - The Customer Service Intern focuses on individuals with experience in customer-facing roles within the beauty industry, leveraging customer relationship management tools like Gorgias to enhance e-commerce engagements. The role demands a high degree of organizational skills and advanced proficiency in Microsoft Office applications, including SharePoint, Excel, and PowerPoint, essential for managing projects and training materials effectively. This position possesses outstanding communication skills and the ability to analyze subjective data, reflecting best practices observed in leading brands to retain a loyal customer base.
Essential Hard and Soft Skills for a Standout Customer Service Intern Resume
- Communication software
- CRM software
- Data entry
- Multitasking
- Product knowledge
- Conflict resolution techniques
- Time management
- Email management
- Call handling
- Technical support.
- Empathy
- Active listening
- Problem-solving
- Adaptability
- Patience
- Teamwork
- Emotional intelligence
- Positive attitude
- Critical thinking
- Stress management.
Summary of Customer Service Intern Knowledge and Qualifications on Resume
1. BS in Business Administration with 2 years of experience
- Comfortable with using Live Chat, Emails, Live calls to a wide customer profile base
- Genuine passion for providing the highest level of customer service
- Ability to use multiple systems and multitask in a very fast-paced environment
- Ability to quickly assess situations and provide exceptional resolution to customer satisfaction
- Skilled in basic Google spreadsheets and generating reports
- Experience in the customer service sector is an advantage, e.g. Zendesk (Support, Chat, Explore)
- Excellent interpersonal and teamwork skills
- Able to work as part of a team in a multicultural environment
- Good analysis and numerical reasoning skills, interest in the fast-moving consumer goods market
- Knowledge of Excel
- Good knowledge of Portuguese and English (both written/spoken)
- Experience with Project management
2. BA in Communication Studies with 1 year of experience
- Fluent in French and English (German is a strong plus)
- Basic Excel knowledge (knowing what lookups and pivot tables are)
- Comfortable using new technologies & software
- A strong passion for the Ski industry/ Mountain Sports
- Experience in the snowsports industry (sales or customer service)
- An enthusiastic and curious attitude
- Personable, outgoing, and patient
- Willingness to learn and take initiative, work independently, and collaborate well with a team
- Excellent analytical skills
- Excel knowledge (pivot table, basics formulas, etc)
- Knowledge of Powerpoint
- Knowledge of ERP (PowerBI)
3. BS in Marketing with 2 years of experience
- Experience working within a customer-facing role with a clear passion and understanding of the beauty industry, and what customers respond to.
- Experience and familiarity with customer relationship management tools e.g. Gorgias
- Experience of working in the beauty industry, specifically in eCommerce..
- Knowledge and insights from what believe the best-in-class brands do to engage and retain customer base
- Outstanding verbal and written communication, ability to draw conclusions from subjective data, and project management.
- High degree of organizational skills.
- Basic knowledge of SharePoint, Excel, PowerPoint, and other Microsoft Office applications.
- Punctual, detail-oriented, and high level of accuracy.
- Ability to assess training needs and prepare training materials, advance knowledge of SharePoint, Excel, Power Point, TEAMS, and other Microsoft Office applications.
- Advanced computer training/skills.