Job Summary:

• Regulate and assist management of daily customer bookings
• Handle general customer queries via phone and email
• Provide pricing and delivery information on request
• Resolve customer issues efficiently and effectively
• Liaise with service partners and suppliers to resolve operational issues
• Identify and feedback possible improvements to current systems and processes
• Be prepared to assist in other projects to further the goals of the business
• Working to tight SLA deadlines during busy periods
• Ensuring attention to detail and accuracy at all times
• Demonstrate a real passion for delivering the most exceptional customer service
• Approach new customers as they shop to explain client's products
• Dealing with customers personally and dealing with all aspects of the sales service.
• Maintain active customer relations and some account management.

Skills on Resume:

• Booking Management (Hard Skills)
• Query Handling (Soft Skills)
• Pricing Information (Hard Skills)
• Issue Resolution (Soft Skills)
• Supplier Liaison (Hard Skills)
• Process Improvement (Soft Skills)
• SLA Management (Hard Skills)
• Customer Relations (Soft Skills)

Job Summary:

• Daily customer service and order processing 
• Organize and coordinate deliveries (trailer and break-bulk bookings)
• Capacity management, monitoring customer inventory levels
• Fulfill order conditions and updating of customer data in sales system (payment terms, delivery terms, price information)
• Invoicing, export documentation, reporting
• Communicate with customers, production planning, sales managers, and logistics operators
• Provide administrative support by answering and directing all incoming calls.
• Create new and update existing support tickets in ConnectWise CRM
• Review all support tickets proactively to ensure SLA is met
• Run reporting to reflect productivity and outstanding support tickets
• Work closely with the customer to help maintain a high level of satisfaction
• Assist the sales team with renewals and quotes
• Handle customer inquiries and complaints

Skills on Resume:

• Order Processing (Hard Skills)
• Delivery Coordination (Hard Skills)
• Inventory Management (Hard Skills)
• Data Updating (Hard Skills)
• Invoicing and Documentation (Hard Skills)
• Customer Communication (Soft Skills)
• CRM Management (Hard Skills)
• Complaint Handling (Soft Skills)

Job Summary:

• Review EDI releases and determine shipments prototype phase and production
• Prepare paperwork and contract freight carriers for shipments
• Transmit ASN’s top customer, verify acceptance and troubleshoot system errors
• Communicate with customer-base who may require on-call after hours and weekends to support necessary customer shipments
• Enter data into customer inventory management systems
• Track internal customer delivery performance
• Monitor customer ratings and issue timely disputes
• Identify and notify customer release fluctuations and coordinate shipments with customers and manufacturing
• Notify customers of any premium cost incurred to meet immediate release changes or capacity constraints
• Acting as the point of contact for customer queries
• Liaising with internal departments to ensure order fulfillment

Skills on Resume:

• EDI Review (Hard Skills)
• Shipment Coordination (Hard Skills)
• ASN Transmission (Hard Skills)
• Customer Communication (Soft Skills)
• Data Entry (Hard Skills)
• Performance Tracking (Hard Skills)
• Dispute Resolution (Soft Skills)
• Order Fulfillment (Hard Skills)

Job Summary:

• Provide exceptional Customer Service to both internal and external customers
• Demonstrate a strong commitment to meeting the needs of customers to ensure their full satisfaction by providing timely and quality service
• Develop a productive working relationship with internal customers to ensure rapport and trust is built.
• Handling high volume of calls and enquiries, always striving for a first point of call resolution and a Service Excellence experience
• Action all inbound emails and faxes using CRM
• Accurate and timely processing of customer orders using SAP CRM
• Appointment of specialized duties based on specific customers and/or products
• Answering customer calls and emails and inputting order details into the system, providing feedback on activities 
• Liaising with Driver Technicians to ensure the smooth running of service, allocating emergency deliveries.
• Investigating any reports of complaints (verbal/written), where Medequip performance has been perceived to be substandard. 
• Ensure that any concerns are recorded, monitored and feedback provided within in an appropriate timeframe.
• Follow the company’s guidelines for dealing with clients/carers who are suffering from bereavement, sensory loss and also display understanding to the elderly whilst showing an awareness of client’s disabilities.

Skills on Resume:

• Service Delivery (Soft Skills)
• Relationship Building (Soft Skills)
• First Resolution (Soft Skills)
• Call Handling (Hard Skills)
• CRM Management (Hard Skills)
• Order Processing (Hard Skills)
• Complaint Handling (Soft Skills)
• Special Needs Care (Soft Skills)

Job Summary:

• Undertake the processing of sales orders, monitor their progress, and ensure any issues are delt with efficiently
• Liaise with relevant internal team members regarding consumer enquiries, account issues, special pricing, stock problems etc. to ensure good service to customers
• Working alongside the Marketing team to develop and maintain the branding, image, public relation programs, marketing material, website content, maintenance, and documentation.
• Maintain detailed and current knowledge of the company`s products and services
• Process stock returns and pricing credits
• Track and trace inbound ocean containers via terminal and container yard systems
• Secure pick-up reservations at CN/CP rail in line with dispatchers' and customers' desires
• Schedule import deliveries with customers over the phone and via email
• Create customer orders and populate unloading dates/times
• Respond to customers inquiries and facilitate the resolution of issues and concerns
• Work closely with colleagues and drivers

Skills on Resume:

• Sales Order Processing (Hard Skills)
• Customer Liaison (Soft Skills)
• Marketing Collaboration (Soft Skills)
• Product Knowledge (Hard Skills)
• Return Processing (Hard Skills)
• Container Tracking (Hard Skills)
• Delivery Scheduling (Hard Skills)
• Issue Resolution (Soft Skills)

Job Summary:

• Conduct order management, including SAP interface requirements and investigation/address of process defects associated with customer returns and sample order fulfillment
• Ensure customer satisfaction through management of inquiries / complaints and shipment tracking, proactively communicating with customers to gauge satisfaction with service
• Gather and analyze samples and returns data, providing periodic updates to advise the business and CS Manager on sample and returns activity
• Enter Quality Notifications into SAP and forward Quality emails to QA
• Develop and present improvement ideas and supporting analysis internally and externally to improve service, maximize order management efficiencies, manage cost and contribute to CCI savings initiatives
• Utilizing analytical tools, systems, data, and reports to identify and lead service improvements with assigned customer and CCI initiatives.
• Take and make calls in a tactful and professional manner - these calls will be an average of 30 minutes each
• Assist clients with solving complex problems
• Review files and make suggestions for future claims or projects
• Ensure adherence to set policy guidelines and processes

Skills on Resume:

• Order Management (Hard Skills)
• Complaint Handling (Soft Skills)
• Data Analysis (Hard Skills)
• Quality Notifications (Hard Skills)
• Process Improvement (Soft Skills)
• Service Enhancement (Soft Skills)
• Client Problem Solving (Soft Skills)
• Policy Adherence (Hard Skills)

Job Summary:

• Answers incoming customer service calls, provides professional and quality responses/recommendations to customers based on their needs, follows up via phone on all outstanding quotes and closed Service Calls to ensure customer satisfaction, and adds comments to the case in the Enterprise Resource Planning (ERP) system
• Works with Field Service Engineers (FSEs), in-house technicians, and other Customer Service Coordinators (CSCs) to move service tickets to resolution.
• Works closely with accounting department on billing and payments.
• Sets up new customers for onsite service needs via the ERP.
• Works directly with customers to collect and process credit line assessment, Terms and Conditions signoff, and any other necessary information to complete service needs.
• Creates and disperses quotations for onsite service needs based on information provided by FSE or customer.
• Converts won quotes into service calls.
• Follows up on open quotes to bring to resolution and resolves lost quotes via phone to determine reason for loss.
• Schedules and coordinates service calls and Preventative Maintenance (PM) and Pre-Contract Inspections (PCI) with FSEs and customers.
• Identifies areas to reduce costs on service calls and PMs, escalates to management 
• Works with the QC team to notify internal members of any quality issues reported by a customer, subsequently works with the customer to resolve issue and schedules follow up
• Complies with policies, procedures, guidelines, and regulatory requirements per ISO:13485 2016 standards and the Company's Quality Management System.

Skills on Resume:

• Customer Call Handling (Soft Skills)
• Service Ticket Resolution (Soft Skills)
• Billing Coordination (Hard Skills)
• Credit Line Processing (Hard Skills)
• Quotation Management (Hard Skills)
• Service Scheduling (Hard Skills)
• Cost Reduction Identification (Soft Skills)
• Quality Issue Resolution (Soft Skills)

Job Summary:

• Coordinate and monitor movement of vehicle(s), ensure pick-up and delivery are consistent with negotiated terms, communicate effectively with/between carriers and customers
• Provide excellent customer service to include assisting customers with questions, order status updates, etc.
• Serve as primary customer interface, maintain TMS and portal functions and key KPI reports
• Generate transit orders, process orders in a timely manner
• Communicate with operations regarding availability of loads and carriers
• Ensure carriers are aware of and understand Relocation policies and procedures
• Ensure customer information is current, collects and review bills of lading for accuracy
• Cross train with other team members to provide backup support
• Contact web leads and answering phone calls from clients wishing to set Design Consultation appointments.
• Communicating with clients via phone, email or texting app to keep clients up to date with appointment/project status.
• Give clients a tour of showroom during busy times or when others are not available to do so.

Skills on Resume:

• Vehicle Movement Coordination (Hard Skills)
• Customer Service (Soft Skills)
• TMS Management (Hard Skills)
• Order Processing (Hard Skills)
• Carrier Communication (Soft Skills)
• Policy Enforcement (Hard Skills)
• Client Communication (Soft Skills)
• Cross-Training (Soft Skills)

Job Summary:

• Manage all aspects of customer order processing for assigned retailers, and any associated special production orders
• Review purchase orders for accuracy including but not limited to stock, descriptions, ship windows, packaging methods, ship mode, terms, pricing and that conditions for pricing are met
• Process manual, EDI and sales portal orders within one business day of receipt
• Communicate any exceptions closely with sales, issue resolution
• Compare PO's received to customer projections (when provided) and escalate any discrepancies.
• Place special production orders with factory agent as directed by manager
• Maintain retailer one sheet and other important information in the retailer information folder
• Coordinate all aspects of customer value added services with the warehouses and/or factory. This includes outer carton labels, shoe box labels and any other approved custom packaging
• Review vendor manuals quarterly for changes. Share relevant updates with agents and warehouses
• Each time special production orders are placed for a retailer, maintain customer specific packaging guides, ensuring that both brand and customer packing requirements are represented
• Coordinate any required warehouse VAS with the allocator

Skills on Resume:

• Order Processing (Hard Skills)
• Purchase Order Review (Hard Skills)
• EDI Management (Hard Skills)
• Issue Resolution (Soft Skills)
• Discrepancy Escalation (Soft Skills)
• Special Order Placement (Hard Skills)
• Packaging Coordination (Hard Skills)
• Vendor Manual Review (Hard Skills)

Job Summary:

• Enter and process all at once PO's and address any availability and credit issues until the order is allocated
• Follow up on weekly overbook, past cancel and bulk reports
• Research customer chargebacks and communicate plan to prevent reoccurrence
• Second point of contact for the customer after the salesperson who manages the account.
• Request RTVs
• Reviews and provides credit limit reports to accounting for release of orders on a monthly basis for future orders
• Covering of desks for other Coordinators 
• Managing bulk orders to insure proper depletion process
• Working with Management on New Customer Setups
• Accurately entering data into SalesForce.com based CRM (Customer Relationship Management), Costco’s similar system and Operations Management systems, including new orders, services, completed jobs and collections.
• Making sure that Operation employees are providing the data to be input into this system.
• General office related tasks such as copying, typing, spreadsheet work.
• Working for a small company means that additional responsibilities may be presented at times.

Skills on Resume:

• PO Processing (Hard Skills)
• Report Follow-Up (Hard Skills)
• Chargeback Resolution (Soft Skills)
• Customer Support (Soft Skills)
• RTV Requests (Hard Skills)
• Credit Limit Review (Hard Skills)
• Data Entry (Hard Skills)
• Bulk Order Management (Hard Skills)

Job Summary:

• Answer incoming phone calls.
• Handle customer inquiries via telephone by providing accurate information regarding products and product applications and process telephone orders accordingly
• Run customer orders through Custom Order Entry at time order is placed.
• Assist customers by determining needs and presenting appropriate products and services
• Establish and maintain accurate customer work order files and formulas.
• Record information on appropriate forms for proper completion of orders and requests
• Run sales transactions through POS.
• Ensure sales transactions are completed accurately
• Operate the POS for all types of transactions
• Ensure merchandise has been processed through POS or recorded on manual POST form prior to merchandise leaving the Facility
• Answer customer inquires and filter and escalate complaints Achieve customer satisfaction score to budget.
• Ensure customers’ quality and service expectations are met
• Communicate all customer complaints to manager to ensure a quick and accurate resolution

Skills on Resume:

• Phone Call Handling (Soft Skills)
• Customer Inquiry Resolution (Soft Skills)
• Order Entry (Hard Skills)
• Product Recommendations (Soft Skills)
• Work Order Management (Hard Skills)
• POS Operation (Hard Skills)
• Complaint Escalation (Soft Skills)
• Customer Satisfaction (Soft Skills)

Job Summary:

• Take incoming customer calls and greet customers in a professional manner which builds customer loyalty
• Lead effective communication with customer/sales representative to ensure accurate order submission promptly to ensure accurate order procurement.
• Receive and review customer orders, identifying and dealing with variances if required.
• Build sustainable relationships of trust with external customers through open, effective, and interactive communication
• Identify needs, clarify information, provide solutions to resolve customers’ problems
• Seize opportunities to add-on or cross-selling.
• Calling existing customers to recommend product upgrades, renewals, add-on, or new purchase
• Respond to customer inquiries about sales price, stock availability, promotion offers, etc.
• Provide timely and accurate information regarding order status and stock availability to customers and the sales team.
• Prepare reports and analysis 
• Undertake system review/testing and make changes to system/data.
• Prepare sales quotations for customers 

Skills on Resume:

• Customer Call Handling (Soft Skills)
• Order Submission (Hard Skills)
• Order Review (Hard Skills)
• Relationship Building (Soft Skills)
• Problem Resolution (Soft Skills)
• Cross-Selling (Soft Skills)
• Sales Quotation Preparation (Hard Skills)
• Report Preparation (Hard Skills)

Job Summary:

• Handle customer orders received mainly via e-mail or phone
• Correctly submit the orders into the system
• In close alliance with external partners (logistic companies) arrange the transportation of the products
• Coordinate the logistics process and accurately and quickly solve any problem that might arise
• Align with the sales team and other involved stakeholders within the organization
• In cooperation with the finance department are responsible for the cash collection
  
• Coordinate the complaint handling.
• Ensure functional, procedural and product knowledge is up to date, via self-directed learning, proactive and effective involvement in training and development, and market research.
• Work as part of a team, providing backup and coverage and sharing responsibility across the Dentsply Sirona business for the completion of tasks 
• Work closely with other functions to identify and leverage opportunities to expand the business and drive related objectives.

Skills on Resume:

• Order Management (Hard Skills)
• Logistics Coordination (Hard Skills)
• Problem Solving (Soft Skills)
• Stakeholder Alignment (Soft Skills)
• Customer Relationship Building (Soft Skills)
• Cash Collection (Hard Skills)
• Complaint Handling (Soft Skills)
• Product Knowledge (Hard Skills)

Job Summary:

• Deliver key communication with Customers including order processing, inquiries, complaints, credits/debits, pricing, and product availability.
• Validate and enter orders onto the computer system.
• Negotiate revised schedules with production planners and advise/consult with Customers.
• Prepare product quotations for Customers, accurately calculating price and inputting these onto the computer system.
• Create appropriate internal Field Trial documentation for non-commercialized products.
• Create new item requests for new products/variants.
• Handle Customer complaints from initial contact through to satisfactory completion including credits and debits as required.
• Liaise with internal departments to ensure all Customer needs are met effectively and promptly.
• Provide cover for the Commercial Coordinator.
• Maintain departmental and company systems to ensure data is always accurate.
• Undertake projects aimed at enhancing Customer Service.
• Implement continuous improvements, new ideas, and working practices.
• Assist internal departments with language skills and ensure prompt liaison with customers

Skills on Resume:

• Customer Communication (Soft Skills)
• Order Entry (Hard Skills)
• Schedule Negotiation (Soft Skills)
• Quotation Preparation (Hard Skills)
• Documentation Creation (Hard Skills)
• Complaint Management (Soft Skills)
• Cross-Department Liaison (Soft Skills)
• Continuous Improvement (Soft Skills)

Job Summary:

• Being the main point of contact for customer-related inquiries within a portfolio.
• Process transactions, including sales orders, returns, and cancellations using internal company software
• Create and provide order acknowledgments for a customer.
• Assist the Account Managers in obtaining product and service information.
• Follow up across internal departments to confirm timely shipment and delivery of sales orders.
• Report preparation (via data gathered from various departments).
• Deal with any outstanding issues within designated accounts.
• Liaising with Accounts Receiving on billing issues 
• Deliver professional world-class client services by achieving department service standards
• Proactively provide solutions to members in order to resolve all enquires and complaints in a professional manner
• Coordinate with 3 rd parties including group secretaries, brokers, partners, and members to ensure all the records are accurate
• Follow up clients feedback and provide constructive feedback to the company

Skills on Resume:

• Inquiry Management (Soft Skills)
• Order Processing (Hard Skills)
• Order Acknowledgment (Hard Skills)
• Product Support (Soft Skills)
• Shipment Coordination (Hard Skills)
• Report Creation (Hard Skills)
• Issue Resolution (Soft Skills)
• Billing Support (Hard Skills)

Job Summary:

• Coordinate major customer meetings and events, including researching and selecting the location of events, managing all aspects of customer activities and events, making arrangements for all related services, and ensuring cost do not exceed the budgeted allowance.
• Analyzing contract agreements associated with customer events and providing recommendations on said agreements to management.
• Managing the shared Berkshire Hathaway Energy customer events including coordination of custom invitations and attendance, providing reports to BHE senior management and making arrangements for all related services and managing billing allocations to appropriate BHE entities.
• Tracking and analyzing customer service operations travel, computer, supplies and other customer related expenses.
• Compares actual expenses to budget and provides summaries and comparisons to senior director, customer service operations.
• Providing forecast estimates for travel, computer, supplies and other customer related expenses to accounting department on a monthly basis.
• Facilitate communication of critical and non-critical information to management.
• Respond in a timely manner to all customer inquiries.
• Responsible for review of all customer service operations procedures to ensure document have a consistent format.
• Determine the most appropriate format and best method of presentation.
• Able to proofread, correct grammar and spelling, write concisely and clearly.

Skills on Resume:

• Event Coordination (Hard Skills)
• Contract Analysis (Hard Skills)
• Report Preparation (Hard Skills)
• Expense Tracking (Hard Skills)
• Budget Comparison (Hard Skills)
• Forecasting Expenses (Hard Skills)
• Communication Facilitation (Soft Skills)
• Document Review (Hard Skills)

Job Summary:

• Submit the proper debits to the customer for expandable packaging usage
• Follow up with production area to assure assembles all the products required by the customer during the week
• Provide every week Past due and expedites to customer report
• Ensure all finish good parameters in the system are correct to avoid violations from the customer when the ASN is being submitted
• Monitoring of customer systems and inform all customer bulletins published if it affects directly or indirectly the business production
• Submit the corresponding formats of returnable containers reparation
• Maintain delivery rating at 100% with all customers
• Support teams in compiling, analyzing and researching information and performing additional responsibilities 
• Code invoices and prepares expense reports using defined code categories
• Making travel arrangements for department staff, scheduling meetings/conference calls, maintaining calendars, developing PowerPoint presentations for customer meetings
• Answering incoming calls and routing callers to appropriate personnel, entering payroll information for department staff into timekeeping system, and assisting in preparing customer correspondence.

Skills on Resume:

• Debit Submission (Hard Skills)
• Production Coordination (Soft Skills)
• Past Due Reporting (Hard Skills)
• ASN Accuracy (Hard Skills)
• Bulletin Monitoring (Hard Skills)
• Container Reparation (Hard Skills)
• Delivery Rating Maintenance (Hard Skills)
• Administrative Support (Soft Skills)

Job Summary:

• Ensure the department runs smoothly on a day to day basis.
• Ensure that all members of the Customer Service Team are appropriately trained and follow all Internal and SOX Procedures in dealing with Customers. 
• Mapped out and kept up to date including all staff training logs.
• Ensure all Customers are contacted and supported in line with the agreed Customer Service Account Development Plan.
• Ensure all quotations are raised accurately and in line with Customer processes in a timely and efficient manner.
• Ensure all orders, requests for information and complaints are handled in a timely manner.
• Ensure all databases (e.g. SAP, CS Working practices etc) are accurate and up to date at all times and everyone works in accordance with this information.
• Assist in the investigation of customer complaints and ensure responses are timely.
• Responses to be checked and Quality Team response times monitored and reported.
• Produce reports and statistical analysis
• Maintain departmental and company systems to ensure data is accurate at all times.
• Initiate, undertake and manage all projects aimed at enhancing Customer Service.
• Continually look for ways to improve activities both inside and outside the department.

Skills on Resume:

• Team Management (Soft Skills)
• Training Oversight (Hard Skills)
• Customer Contact (Soft Skills)
• Quotation Accuracy (Hard Skills)
• Order Handling (Hard Skills)
• Database Management (Hard Skills)
• Complaint Investigation (Soft Skills)
• Report Generation (Hard Skills)

Job Summary:

• Emergency communication and is the first point of contact for the emergency telephone line
• Response to water and wastewater alarms
• Provides dispatching and other support services for field personnel
• Maintains and updates asset and billing records
• Processes work orders and reports, greets and assists customers at the front desk
• Operates the switchboard to direct calls to their proper location
• Obtaining timely, accurate meter readings used to generate water and wastewater bills, including the upload and download of meters.
• Computer systems will be utilized to run reports and collect, analyze, update, save, retrieve, and process data.
• Posting disconnection notices is also a job requirement.
• Contact with customers will be encountered in the course of obtaining meter readings, posting notices, and following up on meter equipment problems or irregular usage.
• Safe and courteous driving practices 
• Respond to the emergency telephone line, assess the problem, and determine the proper response to resolve the issue.

Skills on Resume:

• Emergency Response (Soft Skills)
• Alarm Monitoring (Hard Skills)
• Dispatch Support (Hard Skills)
• Record Maintenance (Hard Skills)
• Work Order Processing (Hard Skills)
• Meter Reading (Hard Skills)
• Notice Posting (Hard Skills)
• Customer Interaction (Soft Skills)

Job Summary:

• Ensure the circle of communication from a customer support inquiry
• Assist with the coordination for new installations, including coordination of training, on-site engineers,
• regular contact with clients in preparation for new deployments and post-installation follow-up.
• Assist in the promotion of service contracts to customers
• Document and provide timely feedback to the company regarding customer complaints.
• Close liaison with Regional Managers and field service staff
• Exceed customer service expectations and contractual KPIs.
• Proactively analyze data and contact existing customers
• Ensure strong ongoing relationships and professional responsiveness to any customer needs.
• Possible provide troubleshooting advice to resolve hardware/software issues related to IPS designed and supported products internally and in the field.

Skills on Resume:

• Communication Management (Soft Skills)
• Installation Coordination (Hard Skills)
• Service Promotion (Soft Skills)
• Complaint Documentation (Hard Skills)
• Regional Liaison (Soft Skills)
• KPI Achievement (Hard Skills)
• Data Analysis (Hard Skills)
• Troubleshooting Support (Soft Skills)

Job Summary:

• Dealing directly with training suppliers to source training dates for courses requested by customers and co-ordinate, confirm and administrate training bookings.
• Responsibility for sourcing training dates from approved suppliers.
• Work with the Sourcing Manager, sales team and approved suppliers to coordinate courses that are not delivered directly by the businesses.
• Coordination, booking and administration of a wide variety of training requests for customers.
• Work closely with Account Managers and Business Development Managers to ensure contractual terms are met for customers.
• Complete administration tasks to support customer accounts including customer satisfaction surveys and reports.
• Build and maintain strong customer relationships through KIT (keep in touch) and quality calls.
• Communicate with internal and external operations teams 
• Acquire availability for requested training courses and communicate 
• Clearly and effectively to the customer or internal sales team.
• Input training requests onto a dedicated booking system.
• Work with accuracy to update training figures and prepare quotes.

Skills on Resume:

• Training Coordination (Hard Skills)
• Supplier Sourcing (Hard Skills)
• Course Administration (Hard Skills)
• Account Support (Soft Skills)
• Relationship Building (Soft Skills)
• Internal Communication (Soft Skills)
• Booking System Management (Hard Skills)
• Quote Preparation (Hard Skills)

Job Summary:

• Work with suppliers/ customers, commercial and planning, logistics, and execution to ensure the supplier/ customer’s delivery requirements can be met whilst maintaining an efficient and effective supply chain
• Act as the main point of contact for suppliers/ customers for all customer related queries, including problem-solving in strong collaboration with the commercial lead
• Communicate with commercial function to manage execution issues and identify cost-effective alternatives/ options
• Participate in location visits as needed with supervisor/ manager and/or team members to ensure efficient execution of commodity contracts
• Responsible for monitoring the daily execution of the shipment plans
• Maintain and update systems and relationships that support accurate supplier/customer demand/delivery forecast as well as another database within the business
• Responsible to maintain timely and accurate transactional execution data within the data management system as well as all supporting documentation
• Responsible for the timely and accurate commodity contract settlement by the issuance of commodity sales invoices in line with contractual terms and/or collecting, reviewing, and approving vendor invoices for payment.
• Organize and where required attend site visits with the Account Manager, Business Development Manager, or Sourcing Manager.
• Work with the Sourcing Manager to ensure that training suppliers are delivering a good service to customers
• Logging and feeding back any issues encountered and escalating 
• Developing knowledge of a wide range of training courses and training requirements

Skills on Resume:

• Supply Chain Management (Hard Skills)
• Customer Query Resolution (Soft Skills)
• Execution Coordination (Hard Skills)
• Site Visit Participation (Soft Skills)
• Shipment Monitoring (Hard Skills)
• Forecast Management (Hard Skills)
• Invoice Processing (Hard Skills)
• Issue Escalation (Soft Skills)

Job Summary:

• Verify pricing, trade offers, logistics, etc.
• Accurately access customers’ requirements and keep customers up to date with their orders.
• Meet and exceed customer expectations.
• Process claims for shortages, overages, and damages researching and resolving each issue in a timely manner.
• Cultivate and maintain strong customer business relationships.
• Manage and execute policies and unique business practices.
• Manage and communicate product allocations.
• Identify and implement process improvements to ensure business efficiencies without compromising customer service.
• Cultivate strong relationships with cross-functional teams.
• During the main break or other emergencies, a telephone message must be recorded and updated periodically.
• Provide information to field personnel by radio, telephone, or computer system in accordance with District standards.
• Maintain an accurate Communications Log.
• Use all information management systems effectively to provide research
• Initiate, schedule, and process work, answer questions and update, analyze and query data.
• Monitor District’s telemetry system (SCADA).

Skills on Resume:

• Pricing Verification (Hard Skills)
• Order Management (Hard Skills)
• Claims Processing (Hard Skills)
• Customer Relationship Building (Soft Skills)
• Policy Management (Hard Skills)
• Product Allocation (Hard Skills)
• Process Improvement (Soft Skills)
• SCADA Monitoring (Hard Skills)