• Contact with Customers, Sales and Sales Offices
• Support commercial approach to maximize sales in close contact with the Sales Team
• Resolve problems and provide practical solutions to customer promptly
• Receive, process, and confirm orders and offers
• Create invoices and credit notes, export document handling
• Create and follow up on reports and statistics
• Monitor customer credit limits & overdue payments
• Maintain customer related system data
• Communication with Sales, Production, Logistics, Supply Chain and various other Stakeholders in the division
• Contribute to process improvement projects and automation initiatives
• Work with CRM, Customer Relationship Management

Skills: Customer Engagement, Sales Support, Problem Resolution, Order Management, Financial Documentation, Report Analysis, Credit Monitoring, CRM Utilization

• Schedule and coordinate technicians for daily service jobs
• Coordinate manpower for emergency service calls
• May open new service jobs in the system, or assist salesperson in opening, to ensure correct information has been entered to accurately bill and maintain the job
• Review fire system inspection reports and follow up with customers to provide repair pricing 
• Take service calls and provide repair pricing for call-in customers
• May visit job sites of ongoing projects
• Order necessary materials for jobs and verify delivery of materials
• Follow up with customers to get payment status
• Manages projects to a specified budget and maintains database records for projects
• Manages and provides regular reports to customers
• Communicate effectively with all departments to coordinate manpower

Skills: Scheduling Coordination, Emergency Response, Data Accuracy, Pricing Follow-Up, Customer Service, Material Procurement, Payment Tracking, Project Reporting

• Input, review, and evaluate trouble and maintenance tickets
• Review all accounts to verify each has been closed out correctly
• Assist customers over multiple lines of business via the appropriate internal systems and process
• Provide real time customer contact when inquiries are received
• Field incoming inquiries from the local office and respond in a timely manner
• Update the appropriate field supervisors and/or managers of any high priority service-related issues or escalations that require immediate attention
• Drive resolution of difficult customer situations, escalate appropriately
• Maintain system data integrity through an accurate work log for all issued tickets
• Ensure appointment times are met and real-time updates are provided

Skills: Ticket Management, Account Review, Customer Assistance, Inquiry Response, Supervisor Updates, Issue Escalation, Data Integrity, Appointment Scheduling

• Troubleshooting and resolving inbound customer complaints via email, chat, and phone
• Working with the marketing team to implement varied customer-focused strategies
• Analyzing Marketing KPI’s to identify trends
• Collaborating with the operations team to improve customer experience by identifying trends in customer complaints
• Responsible for maintaining a high level of professionalism with all current and potential customers, aiming to establish a positive rapport across the board
• Contributing to updating organization best practices, such as frequently asked questions and standard operating procedures
• Works within a team to bring a project or scope of work to fruition
• Creates and manages work processes to meeting the changing needs of customers
• Manages day to day progress of each call assigned
• Coordinates subcontractors of various trades from assessment through to completion and billing
• Participates in progress reports for all clients

Skills: Complaint Handling, Strategy Development, KPI Analysis, Collaboration Skills, Professional Communication, Best Practices Update, Process Management, Subcontractor Oversight

• Establish and record client contacts and site locations for allocated work
• Effectively plan Installers appointments and manage Installers diaries
• Review and understand workload provided on a daily/weekly basis and provide Service Delivery Coordinator with outcome of days’ workload
• Manage time effectively to optimise number of appointments booked
• Source contact details and site locations using search engines and historical site visit data
• Contact sites to arrange Installers visits and provide Installers with additional site information 
• Confirm appointment dates and times with site contacts via email and phone
• Input appointments booked into the appropriate Installers diary, ensuring all required information is detailed
• Enter SAP transactions daily to fulfill customer orders while respecting cut-off, proactively monitors key shipments and urgent deliveries
• Support resolution electronic orders issues and/or electronic invoices
• Ensure support and problem solving on Customer issues and enquiries through the Customer Relationship Tool
• Manage and report Service Complaints through the Customer Relationship Tool

Skills: Client Coordination, Appointment Scheduling, Workload Management, Data Sourcing, Site Coordination, Appointment Confirmation, SAP Proficiency, Issue Resolutio

• Translate/oversee the translation/proofreading of all company communication materials (print, multimedia or website) and marketing plans as well as online and offline activities.
• Keep an eye on reports and performance data: Google Analytics, Meta Suit
• Responsible for updating the social media channels such as Facebook, YouTube and Instagram.
• Conduct market research and retailer surveys to assess demand, brand position and awareness
• Monitoring the development of monthly sales, bonuses and compiling reports and charts
• Provide excellent customer service to Tianshi's networks across Europe via online and offline channels
• Work with distributors/executives in implementing SIPs and other business programs to provide ongoing support in their business development
• Organize, prepare and actively participate in events, meetings and training sessions.
• Provide regular reports as required and support for special projects upon request
• Educate customers on products and services offered.
• Resolve issues, gather and provide information, offering assistance and solutions.
• Identify and assess customers’ needs to achieve satisfaction.
• Assist with order processing for non-recurring accounts.
• Assist with quote maintenance and assist with special projects
• Build positive relationships and trust with customers through open and interactive communication.

Skills: Translation Oversight, Data Analysis, Social Media Management, Market Research, Customer Service, Distributor Support, Event Coordination, Relationship Building

• Establish a close working relationship with each of the Land Rover Experience Centres
• Manage customer and Retailer contact (telephone/e-mail/digital/letter) taking ownership through to final Land Rover Experience booking, and or referral to a Retailer if a general enquiry
• Manage the Land Rover Experience centre diaries effectively to ensure accurate booking
• Implement the required escalation processes and ensure they are adhered to on each occasion
• Act as a role model for JLR Values and Customer First Behaviours
• Promote positive relationships between customers and Retailers.
• Provide support to the Retailer network and the Land Rover Experience Centres to assist them in achieving a ‘best in class’ service, driving customer loyalty and retention
• Ensure the Retailer network follows all correct processes and procedures
• Play a crucial role in ensuring customers' data is accurate
• Assist both internal and external customers with order entry, scheduling, capacity coverage, tracking and tracing shipments, and communicating status updates
• Respond with a sense of urgency to solve problems and identify opportunities to improve operational efficiency
• Analyze customer inquiries, make informed decisions, and provide quality and timely updates to customers

Skills: Relationship Management, Customer Coordination, Diary Management, Process Escalation, Role Modeling, Network Support, Data Accuracy, Operational Efficiency

• Manage any daily shortages to customers by liaising with logistics provider (Culina) and the Customer to ensure recovery vehicles are booked where necessary and issues are resolved to the satisfaction of the customer with minimum costs to the business.
• Develop positive relationship with customer's key personnel involved in or directly relevant to supply chain activities to strengthen partnership working.
• Manage any vendor relationships 
• Produce daily and weekly Service Level reports on supply chain performance to customers, to enable the Supply Chain Manager to make informed decisions on areas of concern.
• Log transport costs for Key Performance Indicators purposes.
• Raise and manage Culina Xdocs and ad-hoc paperwork/system maintenance.
• Manage EDI set ups for new customers.
• Manage Culina Masterdata / new product set ups.
• Investigate customer credit claims for short-deliveries, logging claims with the Haulier and authorise credit notes with Accounts and support the Sales Order Processor 
• Use and Maintain Customer/Vendor B2B systems & portals.
• Manage any specific customer paperwork requirements
• Communicate closely with the Planner to ensure material availability

Skills: Shortage Management, Relationship Building, Vendor Management, Report Generation, Cost Tracking, System Maintenance, Credit Investigation, Communication Coordination

• Coordinating and planning service repairs (using Service Management System).
• Supporting and building trust with customers, employees, contractors (authorized Service Partners) with regards to the scope of the on-site activities, including HSE aspects.
• Organizes workplace inspections.
• Processing customer requests via phone calls, orders, etc. and can prepare simple quotations.
• Handle spare parts order helping customers and ASP
• Provides as much technical / administrative support as possible to colleagues regarding service issues
• Planning for assignments for the Service Engineers
• Conduct inbound and outbound telephone service calls with customers.
• Receiving, planning and coordinating element business orders (loose bricks, element sets, ad packs) to deliver the requests to partners on time, in case of deviations communicate those to the partners (capacity and quality issues or elements availability constrains)
• Provide orders confirmation towards partners
• Ensures all material availability on time, rescheduling and prioritizing orders in order to keep agreed delivery dates
• Coordinate and follow-up on order´s preparation in the warehouse, applies for transportation by shipping

Skills: Service Coordination, Trust Building, Workplace Inspections, Quotation Preparation, Spare Parts Management, Technical Support, Engineer Scheduling, Order Coordination

• Front line customer contact for all sales and service operational support encompassing SE Asia
• Co-ordinate and administrate the operational systems, consistency approach to business processes and reporting in the course of work
• Work closely with the various departments in order to meet customers' expectations and to be more efficient for the customers and the Company
• Work closely with the Company sales and service teams in order to ensure winning business
• Working as a team to meet the needs of customers and providing administration support to internal customers
• Prepare/Processing documentation such as quotation, sales order, purchase orders, delivery order, invoices, letter of credits and any commercial documentation
• Assisting the Senior Coordinator/Team Leader and contribute as a member in meeting objectives and performance of the team
• Provide support to the KAM on debts collection.
• General office & reception administration

Skills: Customer Support, Operational Coordination, Cross-Department Collaboration, Team Support, Documentation Preparation, Performance Contribution, Debt Collection Support, Office Administration

• Processing referrals for Initial Clinical Consultation received by email and telephone in line with team processes
• Dealing with incoming calls, email communications and post in a timely and effective manner, escalating to the Team Leader or clinicians in line with guidance
• Updating databases to ensure that all relevant activity and information such as patient communication is always current and accurate.
• Liaising with AXA Health contacts and service users to facilitate and manage referrals and deal with enquiries, liaising with clinicians
• Taking active participation in team meetings, continuous process reviews, innovations and ideas for service improvements to ensure continuing development of the service
• Prioritising workflow effectively ensuring all activities are processed quickly and efficiently
• Supporting and assisting Advanced Level Physiotherapists with administrative tasks such as specialist referrals and corresponding with members.
• Manage the processing of customer orders
• Manage customer queries and complaints
• Working collaboratively as a team to support or escalate concerns
• Identifying challenges and resolving solutions
• Collaborate across other teams

Skills: Referral Processing, Communication Management, Database Updating, Stakeholder Liaison, Process Improvement, Workflow Prioritization, Administrative Support, Query Resolution

• Gathering information to ensure prompt resolution of issues upon an engineer's visit.
• Ensuring that all parts are dispatched to the correct location for the engineers
• Scheduling of engineers to attend properties
• Providing councils with engineer reports
• Contact suppliers to ensure parts availability to give customers accurate timeframes for repairs
• Ensuring that each job is undertaken by the correct specialist
• Checking multiple suppliers and centres to ensure the parts are sourced 
• Rearrange schedules to accommodate emergency appointments
• Resolving complaints before management intervention 
• Managing client expectations with regards to appointments, late running of engineers and missed appointments.
• Assisting clients with issues and concerns regarding their heating/plumbing
• Confirming customer information is correct and up to date
• Coordinating with clients to ensure contractual time frames are met
• Ensuring tenants meet the legal requirement of a yearly inspection

Skills: Issue Resolution, Logistics Coordination, Engineer Scheduling, Supplier Management, Complaint Handling, Client Communication, Information Verification, Contract Coordination

• Liaise with customers and process their orders through SAP, responding to customers by email and telephone.
• Resolving customer complains in a timely manner
• Advise customers on availability of products by checking the warehouse in SAP
• Liaise with the warehouse to obtain ETA’s
• Produce regular reports for Sales Managers
• Keep price lists up to date using SAP to ensure all data is accurate
• Coordinate month end checks to ensure that all orders are invoiced
• Liaise with finance to resolve any rebate and accrual queries
• Understand, work to and demonstrate the company Core Values on a daily basis.
• Assist within other areas of the business on a day-to-day basis as/when requested by line manager.

Skills: Order Processing, Complaint Resolution, Inventory Management, ETA Coordination, Report Generation, Pricing Updates, Month-End Coordination, Financial Liaison

• Manage the daily order to invoice process to ensure maximum customer service in line with customer and business expectations.
• Contact with the 3PL service provider and manage invoicing and claims
• Follow-up operational excellence of 3PL towards retailers day to day management and participating in operational short-term developments/projects.
• Keeping close contact with internal stakeholders – supply and demand planning, sales, marketing - regarding service level performance, on-time deliveries and warehousing activities.
• Drive for improvements and simplification by being accurate, proactive, and looking for solutions.
• Receiving orders by email/ telephone
• Inputting orders on to a computerised system and sending orders to appropriate Shareholders depot.
• Progress chasing and dealing with Customer queries.
• Quoting prices where required and maintaining web.
• Fact finding on down trading/lost accounts
• Customer support to the National account management team

Skills: Order Management, 3PL Coordination, Stakeholder Communication, Performance Improvement, Order Processing, Progress Tracking, Price Quoting, Customer Support

• Respond promptly and professionally to customer enquiries and complaints by telephone or electronically ensuring superior customer experience.
• Communicate and coordinate with internal departments as necessary to escalate and direct requests and unresolved issues to the appropriate person for action.
• Follow through on customer queries, restock levels in a timely manner.
• Ensure records of customer enquiries, comments, complaints and actions taken are kept up to date and recorded.
• Maintain a thorough knowledge of company products, services and processes to deal confidently with customers.
• Pricing, shipping and deliveries, including documenting any issues.
• Participate in incoming call loop, including overflow from the main office.
• Achieve productivity targets and contribute to customer statistics reporting.
• Adhere to company values, policies and procedures.
• Process invoices, order entry and record and process orders within departmental time frames.
• Ensure own tasks and procedures are documented.

Skills: Customer Response, Issue Escalation, Inventory Monitoring, Record Maintenance, Product Knowledge, Shipping Coordination, Call Management, Order Processing

• Strong organizational and prioritization skills
• Works independently, on own initiative and as part of a team
• Confident, friendly and professional manner, builds rapport
• Can make good decisions within the remit of the role
• Maintain total patient confidentiality specifically in regard to personal and financial data
• Effective analytical and problem-solving skills.
• Excellent oral and written communication skills and interpersonal skills
• Ability to work with all levels of internal and external personnel, including customers and senior BHE management.
• Ability to work in a fast-paced environment, prioritize and handle multiple tasks and projects concurrently and work with limited supervision.
• Excellent PC skills, proficient in Word, Excel, PowerPoint and Outlook.
• Access to database knowledge 

Qualifications: BA in Communications with 4 years of Experience.

• Experience in customer service with a food manufacturer 
• Experience working in database management or ERP system.
• Strong interpersonal skills and ability to build and sustain effective working relationships.
• Comfortable with ambiguity and an ever-changing environment.
• Excellent attention to detail.
• Strong written and verbal communication skills.
• Ability to look for creative solutions to complex issues.
• Strong negotiation and conflict resolution skills.
• Highly motivated and team-oriented.
• Ability to manage business priorities under stress.
• Able to work Eastern time zone business hours.
• Previous experience working in a remote position 

Qualifications: BA in Public Relations with 3 years of Experience.

• Work in a varied and fast-paced environment, ensuring accuracy and attention to detail is maintained at all times
• Excellent communication, being the focal point of contact for both customers and Account Managers
• Work both independently and as part of a team
• Worked in a dynamic environment and thrive under pressure.
• Prioritize and complete tasks with speed and accuracy
• Customer service background and always go the extra mile.
• Good understanding of both hospitality and grocery trade.
• Attention to detail and time management
• Unrelentingly solutions-focused.

Qualifications: BA in Sociology with 2 years of Experience.

• Takes a task head-on and isn’t afraid to learn from mistakes
• Creates an experience people can’t forget
• Able to think strategically to respond to business demands
• Proven ability to communicate effectively with customer service skills
• Doesn’t wait for an answer, takes initiative, and create solutions
• Previous administrative, customer service, and/or related work experience
• Previous experience working in a fast-paced environment
• Proficient in Microsoft Office and previous CRM experience 
• Strong customer service mindset
• Experience in the customer service sector
• Experience in financial services 

Qualifications: BA in Psychology with 2 years of Experience.

• Customer service experience for a service provider
• Proficient in the use of computers and programs to include Word, Excel, and Outlook
• Excellent customer service and communication skills
• Excellent time management and prioritization skills
• Work effectively in a stressful environment
• Excellent in spoken and written English
• Strong customer service mindset
• Experience in the customer service sector
• Experience in financial services 
• Outstanding organization skills, ability to multi-task, attention to detail

Qualifications: BS in Business Administration with 5 years of Experience.

• Knowledge of Microsoft Excel and Word with the ability to use other system applications.
• Ability to interrogate systems to enable questions relating to customers orders and sales history can be answered fully.
• Ability to understand the workings and construction of reports.
• Good Communication Skill communicate in a clear, concise and articulate manner, considering the needs of the customer (internal and external)
• Organised and efficient, adopt a systematic and structured approach to tasks with the ability to prioritise and deal with interruption
• Being positive, friendly and enthusiastic to all customers, with a can do attitude
• Adaptability receptive and reactive to situations and change, flexible, react quickly and implement in a positive manner and make the best of any situation
• An ownership attitude toward every task, commitment to excellent service, creativity, & persistence

Qualifications: BS in Marketing with 4 years of Experience.

• Strong customer service and administrative skills
• Outstanding verbal and communication skills, especially on the phone
• Proficient computer skills, including Word and/or Excel and database systems
• Excellent organization and prioritization skills
• Exceptional detail and problem solving skills
• Ability to multi-task and work independently in fast-paced environment
• Previous experience working in a customer service environment.
• Ability to build relationships with customers and colleagues.
• Organisational skills, with the ability to prioritise and meet deadlines.
• Able to multitask and work with speed and efficiency.
• Capable of working under pressure.

Qualifications: BS in Hospitality Management with 3 years of Experience.

• Advanced Microsoft Office experience with emphasis on Excel.
• Proficient in use of JDE software
• Uses critical thinking and able to communicate viewpoint effectively
• Demonstrates a strong bias towards service, quality and customer satisfaction
• Excellent communications and strong negotiation skills
• Ability to work with and quickly learn new computer programs
• Ability to multi-task and highly organized
• Problem solving skills/Critical thinking skills
• Ability to work in a team environment
• Excellent customer service skills
• Professional telephone etiquette
• Ability and willingness to learn product basics

Qualifications: BS in Human Resources Management with 4 years of Experience.

• Excellent customer service skills with the ability to accurately present and articulate verbal and written information to customers
• Knowledge of MS Office including Outlook and Word
• Ability to work under pressure, prioritise own workload and ensure accuracy is not lost in favour of speed
• Confidence when dealing with customers in a polite and professional manner
• Comfortable working as part of the team whilst capable of seeing personal tasks through with minimal supervision
• Customer service experience within a call centre environment 
• Customer service experience in the parcel delivery industry 
• Ability to read, write, and communicate clearly in English
• Ability to communicate in a calm, professional manner to a diverse audience

Qualifications: BS in Management Information Systems with 5 years of Experience

• Strong verbal and written communication skills.
• Detailed oriented with excellent follow-up practices.
• Ability to drive multiple projects to successful completion.
• Ability to work independently and as a member of a team. 
• Able to work with minimal supervision. 
• Strong verbal communication and listening skills.
• Demonstrates a high level of accuracy, even under pressure. 
• Handle stressful situations and high call volumes
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Capable of multi-tasking, highly organized, with excellent time management skills.

Qualifications: BS in Supply Chain Management with 4 years of Experience.

• Experience in international commerce: export and import, incoterms
• Be able to analyse complex situations and find solutions
• Team player, reliable, accurate, stress resistant and an initiator
• Convincing and assertive communicator, customer minded, proactive and flexible
• Work independently and always eager to improve
• Detail oriented with excellent follow-up practices
• Good command of the English language
• Knowledge of systems and tools (FIS, Carms, Salesforce, etc.)
• Previous experience working within a residential/housebuilding environment
• Good understanding of Microsoft Office, Excel, Outlook

Qualifications: BA in Public Relations with 5 years of Experience.

• Experience in order management activities with strong customer service aptitude, load building skills 
• Capable of working independently on daily work activity and miscellaneous assignments with ability to organize and prioritize workload and follow-up accordingly.
• Expresses ideas clearly, informs others effectively, practices attentive and active listening, and achieves mutual understanding through written and verbal communication.
• Demonstrates ability and willingness to work in a team environment and to accomplish goals through cooperation.
• Proven ability to stay focused and multi-task in a fast-paced environment under the pressure of deadlines.
• Proficiency in ERP (SAP), CRM (Salesforce), Excel, Tableau 
• Ability to handle complaints and difficult situations
• Good planning and organisations skills and able to multi-task
• Patience and calmness under pressure
• Good team working skills

Qualifications: BA in Psychology with 6 years of Experience.

• Experience providing administrative support in a healthcare environment
• Strong customer service orientation and relationship management
• Possess strong negotiation and conflict resolution skills
• A high degree of technological ability
• Strong cultural sensitivity with high cross-cultural communication ability
• Demonstrably good judgment, problem solving and decision making in a fast-paced environment
• Knowledge of patient management systems
• Communicate clearly and concisely, both orally and in writing.
• Ability to work flexibly within a team and autonomously
• Excellent interpersonal skills with the ability to work with stakeholders across all levels of the business to meet agreed outcomes and deliverables

Qualifications: BS in Marketing with 4 years of Experience.

• Ability to speak, read, and write in Spanish/Portuguese 
• Proficient with Microsoft Suite (Word, Excel, and Outlook)
• Strong attention to detail and positive attitude
• Excellent communication skills and ability to multitask
• Available to work flexible schedule to support business needs, including nights and weekends.
• Strong understanding of merchandising techniques
• Capable of handling multiple tasks at one time
• Strong organizational skills with attention to detail
• Ability to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors to accomplish tasks
• Strong communication skills and ability to train others

Qualifications: BS in Hospitality Management with 3 years of Experience.

• Professional and pleasant demeanor, and positive attitude
• Proven experience in successfully dealing with and resolving conflict
• Previous experience in Customer Service and performing administrative functions
• Be willing and able to work irregular hours including evenings and weekends
• Possess excellent English communication skills
• Be highly organized, and capable of meeting deadlines in a busy and high-pressure environment
• Experience in behavioral health systems of care 
• Attends annual Conflict of Interest training.
• Flexibility to in order to respond quickly and positively to shifting demands and changing management opportunities
• Strong attention to detail, ability to work on multiple tasks and meet deadlines
• Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, PowerPoint, Access, Outlook) and internet

Qualifications: BS in Management Information Systems with 5 years of Experience.