CUSTOMER SERVICE MANAGER SKILLS, EXPERIENCES, AND JOB REQUIREMENTS
Published: May 30, 2025 - The Customer Service Manager oversees client relations, administrative tasks, and account management in fast-paced settings. This role requires CRM proficiency, sales and pricing knowledge, and effective problem-solving. The manager ensures quality service through strong communication and advanced Microsoft Office skills.
Essential Hard and Soft Skills for a Customer Service Manager Resume
- Operational Reporting
- Formal Presentation
- Performance Management
- Operations Supervision
- Strategy Development
- Procedure Creation
- Data Reporting
- Quality Management
- Process Improvement
- Target Monitoring
- Issue Resolution
- Team Coaching
- Employee Engagement
- Cross Collaboration
- Client Relationship
- Change Management
- Team Leadership
- Relationship Building
- Service Leadership
- Agent Management
Summary of Customer Service Manager Knowledge and Qualifications on Resume
1. BA in Customer Service Management with 4 years of Experience
- Working experience in people management
- Experience with accounts receivable and/or collections
- Working knowledge of MS Excel as evidenced by pre-employment assessment
- Proficiency in Microsoft Outlook and Word
- Willingness to submit to a post-offer credit and criminal background check by federal regulations
- Ability to maintain composure, not allowing emotions to affect customer service
- Superior expertise with active listening, responding appropriately in writing and verbally
- Ability to analyze problems and make effective decisions on the spot
- Ability to take initiative to improve systems, processes and procedures
2. BA in Public Relations with 2 years of Experience
- Work experience in direct people management
- Past product and project management experience
- Experience building and scaling Customer Success operations in a fast-paced startup or tech environment
- Ability to effectively influence and communicate
- Excellent written and verbal communication skills
- Creative problem-solving abilities
- Passion for Square and ensuring an outstanding customer experience
3. BA in Business Administration with 1 year of Experience
- Passion for customer service, including resolving customer complaints
- Good communication and interpersonal skills with both internal and external customers
- Good operational knowledge of the premier centre banking
- Good leadership skills that will inspire high performance from staff
- Working experience in banking field
4. BA in Service Leadership with 2 years of Experience
- Experience in a managing role in the Customer Service field, supplemented with professionally oriented training courses
- Professional, assertive, and clear communication skills (verbal and written)
- Excellent organization and time management skills
- Computer proficiency with the ability to learn new applications quickly
- Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
- Demonstrates attention to detail and a professional attitude
5. BA in Business Operations with 3 years of Experience
- Conflict resolution and decision making with the ability to lead
- Proficient in IT systems and common software appropriate to the work group
- Experience leading and influencing a team and customer service experience
- Computer skills including Microsoft Office (Outlook, Word, Excel)
- Experience supervising Union personnel
- Experience working in Airport Operations, including Customer Service
- Experience in overseas customer service, better in the gaming industry
- Adaptable, curious and quick learner with strong interpersonal and communication skills
- Positive personality, always finding a way to get to the root of problems, high sense of responsibility
6. BA in Project Management with 4 years of Experience
- Good attention to detail
- Computer literate in Microsoft Office
- Strong verbal and written skills
- Previous experience in financial services
- Knowledge of all regulatory requirements for customer contact management and complaint handling (FSA, PRA, FOS)
- Experience in leading Customer service-oriented teams or back office operations
- Evidenced delivery of material improvements in Customer Experience and Service metrics in a highly regulated environment through the use of recognised Continuous Improvement methodologies
- Demonstrate a high level of understanding of resource planning, being able to interpret resource plans and drive change
- Proven ability to lead and manage change in a fast-paced organisation
- Experience in managing teams with a minimum of 10 FTE
- Understanding of Equality and Diversity, Discipline and Grievance policies
- Strong interpersonal skills and the ability to communicate effectively in oral, presentational and written form to a range of audiences
7. BA in Digital Communications with 2 years of Experience
- Ability to communicate well both verbally and in writing
- Excellent record for attendance and performance
- Ability to set priorities and organize workload
- Strong initiative with accuracy and commitment to maximize a customer's experience
- Ability to solve problems efficiently and offer solutions to customers
- Ability to respond sensitively to patient/customer needs and/or situations
- Proven ability to provide excellent customer service
- Prior experience at retail brands such as Target, Walgreens, Rite Aid, Fred Meyer, Safeway, and Albertsons
8. BA in E-commerce with 3 years of Experience
- Previous sales and customer service experience
- Working experience in leadership
- Working experience in financial services
- Proven ability to positively influence staff and provide store-level leadership
- Demonstrated ability to interface with new and existing customers and maintain effective relationships
- Proven experience navigating conversations with dissatisfied clients
- Demonstrated success in a high-volume retail environment
- Proven ability to multitask various projects and competing priorities, manage time effectively and remain organized
- Demonstrated ability to work independently in an autonomous environment with limited supervision
- Demonstrated a high level of communication and organizational skills
9. BA in Professional Writing with 4 years of Experience
- Management experience in a fast-paced, high-growth, data-driven environment
- Experience with operational change and project management
- Great communication skills, with the nuance and empathy required to address different stakeholders appropriately
- Strong problem-solving and analytical skills
- Exceptional organisational skills and attention to detail
- Able to have an entrepreneurial mindset and a willingness to get involved
- Ability to act on intuition and instinct in conjunction with analysis and patterns
- Experience working in a high-growth startup environment
- Familiar with various contact centre systems, e.g., Zendesk, telephony tools, live chat systems
- Experience in project management and system implementation
10. BA in Media Studies with 5 years of Experience
- Working experience in power generation or related experience
- Previous working experience in a Gas reciprocating engine
- Familiarity with business ERP systems and strong MS Office skills
- Ability to converse in other regional languages
- Understanding of common finance metrics and basic accounting principles
- Ability to build and maintain relationships with internal and external stakeholders
- Strong presentation development and broader communication skills that turn concepts into effective, structured messages for non-technical internal and external decision makers
- Ability to represent the company formally and informally to influence internal and external stakeholders
- Ability to work collaboratively across functional groups and large organizations
- Demonstrated ability to work collaboratively with cross-functional teams and manage multiple priorities
- Proven capability to come up the learning curve quickly for new areas of business and changes in the market
11. BA in Marketing with 3 years of Experience
- Proficient in Microsoft Office and Excel
- Experience working with an ERP
- Ability to communicate with internal teams and customers daily
- Attention to detail with analytical abilities
- Analysis, critical thinking and problem-solving skills
- Ability to operate under deadlines while still meeting specific standards
- Effectively works under pressure and is excellent at time management
- Prior experience delivering services to the elderly, disabled, or developmentally disabled
- Excellent Customer Service Skills
- Previous experience in a supervisory role
- Previous experience with community service, client service or staffing/schedule management experience
- Knowledge or previous experience working in an office setting with computers, phones, and other related tasks
12. BA in Public Relations with 2 years of Experience
- Experience in industrial manufacturing, construction, or a similar industry
- Multi-tasking and time management skills, with the ability to prioritize tasks
- Proficiency in JD Edwards
- Working knowledge of Microsoft Office products
- Experience mastering job-specific software and hardware components
- Passion for customer service with professional etiquette
- Excellent verbal and written communication skills
- Passion for employee development
13. BA in Management Information Systems with 3 years of Experience
- Sales skills and the ability to build productive business relationships
- Ability to manage multiple projects independently
- Comprehension of M&E services to ensure services are managed, although a technical qualification/background is not mandatory
- Ability to interface and relate to the different stakeholders in the organization
- Strong drive and persistence to achieve results
- Creative thinking with an open mind that is balanced by a strong sense of realism and practicality
- Strong understanding of store operations and merchandising techniques
- Excellent interpersonal, organizational, communication and customer service skills
- Demonstrated good judgment in solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
- Ability and willingness to learn multiple tasks and the technical requirements of the job
- Ability to use technical information to solve problems
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
14. BA in Communications with 5 years of Experience
- Working experience in a service center/branch
- Extensive knowledge and understanding of credit union policies and procedures
- Working knowledge of PC’s, Windows, internet browsers, e-mail, Word, and Excel
- Knowledge of Internet security and protocol
- Knowledge of the use and function of Automated Call Distributing systems, telecommuting and other telecommunications equipment
- Ability to supervise and lead others to give quality service
- Abilities usually acquired in three years of Call Center Supervisory experience
- Thorough knowledge and understanding of credit union policies and procedures in loan origination and new accounts functions
- Ability to coach and direct the work of others to give quality service
- Ability to supervise and lead others to give quality service
- Ability to sell financial services and train and coach others in referring the products and services of the credit union
- Ability to work in a team environment and promote teamwork among staff
15. BA in Hospitality Management with 1 years of Experience
- Experience in a customer service or call center supervisory role
- Exceptional writing and editing skills
- Previous experience with Ujet telecom systems
- Ability to anticipate and react to volume spikes and to act accordingly
- Experience with Kustomer and/or Ujet
- Strong leadership and motivational skills
- Experience with Google Drive/Google Docs
16. BA in Business Operations with 3 years of Experience
- Previous center sales and management experience
- Basic computer skills, ability to navigate Word and Excel
- Prior work experience sufficient to work under general supervision
- Ability to lead and motivate a diverse team
- Able to ensure that supervisors and/or service personnel are trained to respond positively to customers and that adequate information about products and services is available
- Able to evaluate the effectiveness of customer service operations and develop and implement changes to improve work methods and productivity
- Able to identify and act on ideas that further the Company’s strategic goals and business plan
- Able to communicate effectively across teams, functions and departments
- Able to communicate clearly and concisely and adjust communication style to improve performance
17. BA in Industrial Psychology with 4 years of Experience
- Sound understanding of safe chemical use and OHS in the workplace
- Prior commercial cleaning experience
- Friendly and positive with a 'can-do' attitude
- Good verbal and written communication skills
- Strong service industry experience
- Experience in supervisory roles
- Core Computer skills, familiar with Microsoft Office - use of Word, Excel and Outlook
- Previous supervisory experience running a complex, multi-site, low-margin, profitable business
- Outstanding leadership capability across a diverse workforce
- Strong strategic thinking with the ability to implement change
- Experience in managing staff performance, labour management, recruitment, induction and training
18. BA in Service Leadership with 2 years of Experience
- Previous experience as a retail manager, area manager or similar
- Demonstrated ability to lead a team to achieve sales and meet KPI's
- Experience in performance management will be highly regarded
- Superior customer service and selling skills
- Strong retail, financial and business acumen
- Excellent time management skills with the ability to work independently on prioritising and meeting deadlines
- Excellent oral and written communication skills
19. BA in Project Management with 4 years of Experience
- Previous experience working in a fast-paced customer-facing environment
- Able to maintain excellent service standards, keeping the checkout area clean and safe for the team and customers
- Able to drive a one team culture which puts the team members' health, safety and wellbeing first
- Able to be customer-obsessed and continually seek to better understand diverse customers
- Knowledge and experience in online communities
- Experience with community chat platforms, integrations and related tools (Discord, Reddit, forums)
- Have a high degree of end-user empathy and envision and understand how they will interact with a blockchain product or service and what will and won’t appeal to them
- Self-starter, positive attitude and ability to work both independently and as part of a team
- Ability to quickly learn and teach new technologies and ecosystems
- Excellent written and spoken communication skills in English
20. BA in Digital Communications with 2 years of Experience
- Excellent communicator with a professional, friendly demeanor
- Ability to stay calm under stressful circumstances
- Highly proficient in Microsoft applications (Excel, PowerPoint, Word)
- Experience in the Construction or Homebuilding industry
- Working experience in residential customer service/home warranty
- Ability to function in a very fast-paced environment
- Effective email and electronic communication skills
- Interviewing, coaching and development skills
- Ability to establish priorities as customers' needs change
- Ability to multitask with extreme attention to detail and accuracy
- Must be able to access and navigate each department at the organization's facilities
21. BA in Marketing with 3 years of Experience
- Understanding of wetstock management or the petroleum/fuel industry
- Experience of working in a customer service delivery leadership role, dealing with customer enquiries and problems, along with direct management responsibility
- Working for a fast-paced market leader who is focused on achieving excellent customer service levels
- Experience with budget and financial management
- Proven experience in implementing transformational change
- Proven track record of effectively leading a team of 10-15 individuals
- Sound understanding of business processes
- Ability to define and analyze problems effectively, interpret data, evaluate options critically and make reasoned decisions/recommendations
- Strong communication skills, both verbal, listening and writing
22. BA in Public Relations with 2 years of Experience
- Customer service experience in high volume multi-shift/multi-site operation or equivalent combination of education
- Meaningful experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint)
- MRP/ERP system experience and knowledge
- Demonstrated ability in taking ownership and initiative of responsibilities and executing them to meet business needs and deliverables
- Must be able to work under pressure and produce creative and innovative strategies and solutions
- Strong interpersonal and communication (written and verbal) skills to build relationships and effectively communicate with team members company-wide
- Ability to multitask, prioritize effectively, and show strong organizational skills in a fast-paced business environment while maintaining attention to detail
- Ability to solve practical problems and deal with a variety of variables and implement solutions to correct
23. BA in Business Operations with 3 years of Experience
- Experience building and leading teams within customer service
- Experience in EDI, vendor guides and vendor portals
- Knowledge of EDI transactions 850, 856, 810 and 832
- Ability to troubleshoot and problem solve
- Exceptional communications skills, with strong experience managing external partner relationships and internal team members simultaneously
- Ability to be a self-starter who thrives in a very fast-paced, entrepreneurial-minded organization with massive goals
- Comfortable with a team-based work structure
- Ability to demonstrate flexibility on the job
- Must thrive in a team environment, have the innate ability to take initiative as well as to delegate work independently
24. BA in Operations Management with 5 years of Experience
- Demonstrated talents in communicating and interacting with clients/customers, both internal and external
- Customer service and office administrative skills
- Proven knowledge of Customer Relationship Management (CRM) systems, e.g., Illustrator, Highrise, and Insightly
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Ability to simplify complex problems and build solutions
- Positive attitude and an engaging businesslike approach
- Advanced Microsoft Office skills
- Proven experience going the extra mile to solve complex customer inquiries via extensive research
- Strong communication and social skills and able to receive criticism well
- Experience with performing in a goal-driven and customer-focused environment
- Adeptness in Design Concepts, general familiarity with Interior Design
- Demonstrated knowledge of Negotiate Pricing
- Comprehensive knowledge of sales
- Working experience in Cross-training and administrative assistance
- Strong familiarity with account management
25. BA in Business Management with 4 years of Experience
- Experience in the medical device, healthcare or aerospace industries
- Previous Supervisory and/or Management experience
- Strong Leadership, time management and organizational skills
- Ability to manage multiple priorities and delegate
- High level of competence in the management of inventory control, movement, and distribution
- Knowledge in Medical Device Regulations as FDA and CE regulations as well as general
- Extensive knowledge of Quality Management Systems (ISO) and Quality Assurance
- Ability to establish priorities, work independently, and proceed with objectives with minimal direct supervision
- Strong technical skills and comfortable using new technologies, tools, and resources
26. BA in Brand Management with 3 years of Experience
- Must have an aptitude for continued learning, excellent organization skills as well as verbal and written communication skills to ensure an accurate and timely response is provided to all customers.
- Experience with conducting user trainings and using Helpdesk tools to act as the Support Lead, overseeing CSAs and tracking customer activities in one central location.
- Must have excellent English, written, and interpersonal communication skills
- Must be proficient in Adobe, Microsoft Office Suite programs including Word, Excel, and PowerPoint
- Familiarity with good documentation practices
- Must be able to complete a background investigation
- Must be able to work independently following a brief period of specific technical training
- Understand MRDC customers and subordinate units
- General knowledge of customer medical research business processes, specifically to help implement project products
- Understand the DoD Acquisition Process
27. BA in Workforce Development with 4 years of Experience
- Experience gained in the FX/Financial services industry
- Strong leadership and project management skills
- Excellent customer-oriented/people skills, ability to manage/resolve conflict
- Computer literate with particular emphasis on Microsoft Office Applications and other CRM systems
- Sensitive to numbers, detail-minded and logical thinking
- Fast learner and able to take up new job knowledge and skills
- Able to multitask, determine priorities, and meet deadlines in a fast-paced business environment
- Able to handle work pressure, able to handle stress
- Technical construction ability to manage resources and to diagnose and resolve field problems
- Ability to handle problems with people and accept the need to professionally resolve conflicts
- Ability to perform and train others on service issues including common problem diagnosis and basic construction repair techniques
- Computer aptitude and willingness to learn to track service data to constantly improve material specifications and field construction techniques
28. BA in Customer Insight Analytics with 2 years of Experience
- Experience in sales, project management or contract management position, particularly with large and complex customers
- Good business sense and good economic understanding of contracts
- Customer service operations experience or prior equivalent management experience
- Experience with Microsoft Office Suite software (Teams, Excel, Word, and Outlook), and Power BI
- Ability to manage work and stakeholders in a fast-paced environment
- Ability to prioritize workflow while utilizing strong time management skills
- Experience using CRM software
- Experience in marketing, sales or operations
29. BA in Technical Sales with 1 year of Experience
- Demonstrated history of delivering results in cross-functional environments
- Knowledge of Six Sigma/Lean Processes
- Working experience in Project Management
- Exceptional skills in data manipulation and analysis
- Ability to drive organizational change using sound reasoning backed up by relevant data in a well-prepared business briefing
- Ability to be flexible in shift assignments and work areas
- Proven ability to work in an ambiguous, internet-speed environment
- Absolute passion for ensuring a great customer experience with every contact
- Strong verbal (speaking, listening, interpretation) and written communication skills
30. BA in Business Law with 3 years of Experience
- Operations management experience in a customer service/contact center environment
- Proven experience in relationship management, project management, and people management
- Experience interactive problem-solving
- Customer systems, PBX, CRM, Workforce Management Systems, Quality Monitoring Systems, etc.
- Strong negotiation and interpersonal skills
- Leadership skills, analytical, organizational and motivational skills
- Working experience in the distribution line
- Solid working knowledge on customer service, procedures and best practices
- Proficient in SAP modules and can communicate effectively with internal stakeholders, particularly with sales and operations teams, suppliers and customers
31. BA in Professional Writing with 4 years of Experience
- Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
- Proven ability to close performance gaps
- Excellent communication and relationship-building skills
- Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment
- Demonstrable experience in customer service/sales administration management as well as managing and leading people
- Experience with an Enterprise system and export
- Experience of working in an SME / the Life Sciences industry
- Knowledge of forecasting, financial planning and credit control
- Good judgment to determine when issues should be alerted/escalated
- Ability to step in and advise the team where issues of a more unusual nature arise
- Sound influencing and negotiation skills, resilience, and tenacity
- Ability to work under pressure, be well organised and meet tight deadlines
32. BA in E-commerce with 3 years of Experience
- Experience in providing customer service support (within e-commerce or retail)
- Experience leading, coaching and inspiring a team to perform
- Excellent knowledge of management methods and techniques
- Working knowledge of customer service software, databases and tools
- Awareness of the industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service experience and passion
- Extremely organised with strong time management skills
- Ability to develop processes
33. BA in Customer Advocacy with 1 year of Experience
- Excellent problem-solving abilities
- Empathetic and can communicate in a caring and friendly manner
- Strong time management skills and motivation to exceed expectations
- Enjoy working in a fast-paced and changing work environment
- Able to lead a team with a passion and drive to help customers and to deliver the best Customer Experience
- Good verbal and written communication skills in English and German
- Possess a service-oriented customer service mindset
- Excellent attention to detail, independent and self-motivated
34. BA in Business Ethics with 4 years of Experience
- Previous experience managing in a customer service or operations organization
- Experience working in a 24x5 / 24x7 organization
- Flexibility to work night hours, possibly permanently or on a rotational basis
- Proven track record of high-performance delivery
- Experience managing a results-oriented team with a sense of urgency and commitment to quality
- Ability to exercise sound judgment on people management to determine appropriate action with limited direction
- Ability to work collaboratively across different functional areas
- Ability to motivate others to perform and achieve results within a diverse team
- Exceptional interpersonal and problem-solving skills
- Exceptional presentations and communication skills in customer-facing situations
- Ability to manage a variety of case channels and plan for the best staffing to meet needs
- Ability to meet deadlines
- Able to set priorities and be flexible in changing the environment
35. BA in Client Relations Management with 2 years of Experience
- Self-starter, entrepreneurial, passionate and tech-savvy
- Experience building executive relationships
- Strong analytical, troubleshooting, and problem-solving skills
- Empathetic to customer needs, work to understand the questions that customers ask and why
- Ability to deal effectively with a diverse group of individuals within all organizational levels
- Ability to develop trusted relationships and find creative solutions
- Skilled at identifying clients’ needs and the dimensions of human interaction
- Ability to sense urgency and prioritize accordingly
36. BA in Business Operations with 3 years of Experience
- Experience in a customer service management role
- Skilled in driving improvement and working across a multitude of projects
- Proficient in Microsoft Office and Zendesk (or similar software programs)
- Demonstrated understanding of customer service/call center metrics and reporting
- Excellent communication and stakeholder management skills, with the ability to work in a collaborative team
- High level of attention to detail and the ability to follow through with all work, and go above and beyond
- Ability to create, plan, monitor and execute action plans
- Understanding and experience in the hybrid cloud environment
- Ability to understand and operate the system and network environments to support customers
- Understanding of DevOps processes
- Knowledge of products API and ability to write scripts in the main languages (PowerShell, Python)
37. BA in Sales Management with 4 years of Experience
- Functional and technical knowledge of the Duck Creek Suite and Platform
- Experience in a customer-facing, service-oriented role
- Experience with On-Demand Operations and Microsoft Azure
- Experience with the following tool sets - SQL Server, Operations Management Suite, Visual Studio Team, Salesforce Service Cloud, Dynatrace
- Ability to explain complex technical concepts to non-technical audiences
- Ability to clearly articulate and present technical solutions to prospects/Customers during sales processes
- Exceptional customer service and organizational skills
- Must be able to work well independently and in a team environment
- Efficient multi-tasking and project management skills
- Excellent communication skills, both written and oral
- Ability to communicate with sales, executives and customers
38. BA in Service Leadership with 2 years of Experience
- Ability to build consensus among diverse groups of stakeholders
- Deeply collaborative and approachable
- Demonstrated experience building effective and scalable Customer Support Systems
- Interpersonal skills with the ability to provide compassionate, empathetic responses and solutions to complex problems
- Highly proficient in verbal communication skills
- Excellent grasp of the written English language
- Able to translate complex ideas into easily understood descriptions
39. BA in Customer Experience Design with 3 years of Experience
- Experience in sales, marketing, or a related field
- Strong communication skills and IT fluency
- Ability to manage complex projects and multitask
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty
- Proficient in Word, Excel, Outlook, and PowerPoint
- Comfortable using a computer for various tasks
- Experience using Microsoft platforms and showing a good level of IT understanding
- Experience working within the Outdoor Sporting goods industry
- Self-starter with the ability to work independently under pressure and react quickly to changing priorities
40. BA in Retail Management with 2 years of Experience
- Strong technical skills and experience with Google G Suite (Google Docs, Google Sheets, Google Forms, etc.)
- Solid understanding of various web applications
- Working experience in Customer Service Management
- Excellent verbal and written communication skills
- Ability to translate skills to other employees through training and mentoring
- Ability to meet the needs of several customers at once
- Ability to recognize core issues and tackle any problems related to customer service
- Excellent supervising experience in a customer-focused environment
- Thoughtful, caring, sincere, and excellent understanding skills
- Familiarity with the gift card industry
41. BA in Supply Chain Management with 3 years of Experience
- Ability to read, write and speak the English language
- Proficient level of skill in Microsoft Office, Salesforce, and AS400
- Possess thorough knowledge of the products sold throughout the Brenntag Group
- Possesses knowledge of business statistics and analysis
- Must be able to add, subtract, multiply and divide in all units of measure
- Ability to define problems, collect data, establish facts and draw valid conclusions promptly
- Ability to prioritize work to meet time-sensitive deadlines
- Ability to perform under pressure with minimal supervision
- Possesses excellent written and oral communication skills
- Ability to effectively communicate with all levels of staff including upper management
42. BA in Service Leadership with 2 years of Experience
- Experience managing teams of 50+ reports including leadership roles in a contact centre environment
- Fluent in English to C1 level and German
- Ability to manage up and linearly, comfortable challenging others in the best interest of the business
- Proficient knowledge of customer service, and standard office practices and procedures
- Proficient in standard office equipment skills
- Excellent phone etiquette and outstanding communication skills, both written and verbal
43. BA in Customer Experience Design with 1 year of Experience
- Experience as the head of a call center team
- Enthusiastic, resilient, adaptable and keen to work in a fast-paced team environment
- Fun outlook, positive attitude and can-do mindset
- Strong communication and interpersonal skills
- Proven ability to successfully work and partner across multiple functions in an organization
- Strong cross-cultural awareness
- Prior exposure to a web-driven business environment
- Project or process management experience
- Specific experience with the airline, hotel or loyalty/rewards industry
44. BA in Strategic Communications with 5 years of Experience
- Strong leadership capabilities with outstanding management experience
- Excellent interpersonal and influencing skills, able to effectively communicate across all levels and functions both within Sunbelt Rentals and customer organisations
- Strong customer service ethic, reviews and actively seeks to resolve issues and improve service standards
- Effective planning and organising skills, methodical approach with close attention to detail and adherence to company standards and procedures
- Experienced in identifying training needs, creating personal development plans and supporting in coaching and mentoring team members
- Able to demonstrate commercial awareness and negotiating skills
- IT literate with a strength in using MS Excel for analysis and reporting
- Proven experience in a customer service position
- Outstanding written and verbal communication skills
- Good understanding of management practices and techniques
- Excellent leadership and interpersonal skills
- Thrives in a fast-paced, high-stress environment
- Strong technical background or expertise
- Experience in a service and repair department for an automotive dealer, HVAC store, pool/spa dealer, or like industry