CUSTOMER SERVICE REPRESENTATIVE SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Jun 02, 2025 - The Customer Service Representative demonstrates expertise in managing high volumes of inbound and outbound calls while delivering accurate, friendly, and timely customer service through both verbal and written communication. This position requires proficiency in Microsoft Office programs, customer database systems, and office equipment, with a strong ability to resolve complex customer inquiries through detailed research. This role excels in fast-paced, goal-driven environments by providing professional support to internal and external partners with a confident and enthusiastic approach.

Essential Hard and Soft Skills for a Standout Customer Service Representative Resume
  • Order Entry
  • CRM Management
  • Product Knowledge
  • Order Processing
  • Credit Handling
  • Invoice Generation
  • Inventory Tracking
  • Process Improvement
  • Data Entry
  • Shipping Coordination
  • Customer Communication
  • Complaint Resolution
  • Team Collaboration
  • Call Handling
  • Positive Attitude
  • Issue Resolution
  • Task Prioritization
  • Customer Support
  • Professional Communication
  • Customer Understanding

Summary of Customer Service Representative Knowledge and Qualifications on Resume

1. BS in Customer Service Management with 3 years of Experience

  • Ability to problem solve and flexibility in managing tasks.
  • Proficiency with the Microsoft Office Suite.
  • Experience with EDI
  • Experience with International Customers
  • Ability to work effectively in a close team environment
  • Experience working in a finance or insurance environment.
  • Knowledge of Accounting fundamentals, including debits/credits
  • Ability to multitask duties as well as the ability to understand multiple products and multiple levels of benefits within each product
  • Ability to remain focused and productive each day, though tasks may be repetitive
  • Ability to navigate a computer while on the phone
  • Ability to work in a fast-paced environment

2. BA in Communication Studies with 2 years of Experience

  • Intermediate to a high level of PC Skills in MS Word/Excel/E-Mail
  • Basic customer service skills and phone etiquette
  • Excellent written and verbal communication skills
  • Highly organized, Accurate typing skills and attention to detail
  • Knowledge of current policies and procedures for data entry
  • Ability to work productively with others in a team environment
  • Ability to encourage open communication by listening attentively and actively. 
  • Ability to seek to fully understand information from many points of view
  • Ability to greet callers, establish rapport, project professional tone, handle complaints, & record statistics on each call
  • Knowledge of accounting software such as QuickBooks, CRM, and SAP

3. BS in Business Administration with 3 years of Experience

  • Strong communication skills and able to receive criticism well
  • Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Experience of demonstrated performance in a goal-driven & customer-focused environment
  • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
  • Critical thinking, problem solving, ability to work independently
  • Experience in communicating and interacting with clients/customers, both internal and external
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Solid understanding of customer service
  • Strong proficiency in Excel and other Microsoft Program skills
  • Strong customer service and office administrative skills
  • Ability to manage incoming telephone calls
  • Ability to deliver outstanding, friendly customer service in a timely fashion
  • Ability to support business development and client referral goals by actively cross-selling and referring customers
  • Ability to manage the fielding and sending of important written business correspondence

4. BA in Marketing with 2 years of Experience

  • Ability to give exceptional customer service in a timely fashion
  • Ability to manage and place incoming telephone calls
  • Ability to manage the fielding and sending of important written business correspondence
  • Solid understanding of Customer Relationship Management (CRM) systems, e.g., Illustrator, Highrise, and Insightly
  • Proficiency in Call Center Customer Service
  • Comprehensive knowledge of Basic Medical Terminology
  • Proficiency with Microsoft Office
  • Ability to simplify complex problems and build solutions
  • Proficient with diversified computer software and systems
  • Excellent oral and written communication skills
  • Excellent customer service and office administrative skills

5. BS in Hospitality Management with 3 years of Experience

  • Ability to manage incoming telephone calls
  • Ability to contribute accurate, friendly customer service in a timely fashion
  • Ability to receive and send written business correspondence
  • Experience in answering inbound calls, some outbound, about 50-80 calls a day
  • Excellent verbal, written, and social communication skills
  • Strong proficiency in Excel and other Microsoft programs skills
  • Experience of proven performance in a goal-driven & customer-focused environment
  • Ability to recognize, evaluate, and resolve problems effectively
  • Comfort and confidence when interacting with internal and external partners and clients/customers
  • Experience in navigating basic office equipment and protocols
  • Strong computer skills including customer database systems
  • Enthusiastic attitude and an engaging businesslike approach
  • Customer service and office administrative skills
  • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

6. BA in Psychology with 2 years of Experience

  • Excellent communication skills, verbal and written
  • Strong organizational and interpersonal skills
  • Able to deal effectively with confrontational situations and maintain objectivity in public relations.
  • Capable of handling multiple tasks with simultaneous deadlines.
  • Strong communication and social skills
  • Comprehensive knowledge of customer service
  • Demonstrated ability to interact effectively with internal and external partners and clients/customers
  • Proven experience going the extra mile to solve complex customer inquiries via extensive research
  • Strong problem-solving and analytical skills
  • Customer service and office administrative skills
  • Proficient with computers and technology platforms

7. BS in Retail Management with 3 years of Experience

  • Ability to provide exceptional face-to-face customer service in a timely manner whilst working in a ,fast-paced busy Branch environment
  • Ability to process a wide range of transactions, including the balancing of funds whilst maintaining a high degree of accuracy
  • Ability to adhere to policies and procedures
  • Experience in supporting role in educating customers around HSBC self-service devices and alternative digital banking platforms to enable the customer to use the channel of choice
  • Ability to collaborate as part of the dynamic Branch team
  • Ability to speak, read and comprehend appropriate language(s), including English and possess good verbal communication skills
  • Ability to apply a logical problem-solving approach to resolving customer problems and enquiries
  • Excellent listening, sense of urgency and problem-solving skills
  • Able to work independently and effectively under pressure

8. BA in Public Relations with 2 years of Experience

  • Able to prioritize work tasks
  • Able to handle fast fast-moving and high-pressure customer-facing environment
  • Excellent planning and organization skills
  • Proactive and detail-oriented
  • Experience in dealing with external customers.
  • Proficient in Microsoft Office and Outlook.
  • Excellent verbal and written communication
  • Good organizational skills and ability to multitask and work in different software programs at the same time
  • Familiarity with, and comfortable using, Smart device applications
  • Knowledge of, and ability to perform, basic computer skills

9. BS in Human Resource Management with 3 years of Experience

  • English fluency for reading, writing and speaking
  • Strong computer navigation skills, ability to work in multiple applications simultaneously
  • Capable of listening and typing to appropriately address the customer’s needs
  • Ability to work in high-pressure situations and deal with conflict effectively
  • Strong customer focus skills (listening, empathy, solution-focused)
  • Ability to problem-solve and make sound decisions via critical thinking
  • Strong work ethic, sense of urgency and drive for results
  • Ability to work a flexible schedule or extra hours due to business demands (e.g. Quarter End)
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint, OneNote, Outlook) and SAP
  • SAP experience such as Sales & Distribution & Materials Management Module.
  • Knowledge of Incoterms, payment terms, basic logistics knowledge & order fulfillment)

10. BA in Sociology with 2 years of Experience

  • Able to work and thrive in a fast-paced inbound emergency response centre environment
  • Exceptional written and verbal communication skills, with the ability to relay information correctly
  • Experience in the dispatching of emergency field resources
  • Completed all ICBC Policy Centre Courses
  • Experience with ICBC batching
  • Ability to adapt to different situations
  • Knowledge of fleets and garage policies
  • Ability to prioritise tasks and work to strict deadlines and effectively manage time.
  • Ability to deliver high standards of quality.
  • Ability to thrive in a fast-paced environment.
  • Ability to work independently with minimal supervision, but also driven by teamwork
  • Able to regularly access and use general office equipment including phones, computers, copiers, etc.
  • Strong phone presence and experience

11. BS in Consumer Science with 3 years of Experience

  • Experience providing customer/client service.
  • Experience with conflict management and dealing with emotionally charged individuals or groups.
  • Experience in word processing and other computer applications such as MS Word, Outlook, and Excel.
  • Completed a training program focused on customer service/service excellence.
  • Experience providing service through multiple channels (e.g., in-person, phone, email).
  • Experience in a public service sector environment (i.e. Municipal, Provincial, Federal).
  • Experience in handling financial transactions (e.g., payment processing, cash handling) with the public.
  • Experience using databases to enter, update, search, retrieve, or extract information, ensuring data integrity and accuracy.
  • Experience in an order-to-cash environment
  • Experience in customer service, logistics and sales
  • Good knowledge of the total supply chain/order-to-cash process
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