• Handling of the customer requirements for CZ and SK
• Effective communication with he transporting companies to ensure smooth logistics
• Customer service support for both internal and external stakeholders
• Investigates and resolves customer complaints regarding billing, shipping delays and products.
• Responds to customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing
• Process orders by inputting into the system, for Orthokit manages bookings of Orthopeadics/traumatology kits for CZ/SK customers
• Translate the company strategy into day-to-day operations for WeChat mini program customer service
• Process orders/exchanges/returns/warranty claims in Salesforce and respond to all inquiries within 24 hours
• Close collaboration with cross-functional (e.g, customer service B2B, customer experience) to identify targeted solutions for steadily occurring problems within customer interaction processes
• Manage the day-to-day business together with the team by creating a synergetic work structure for everyday challenges including processes, external communication or IT infrastructure

Skills: Customer Requirements, Effective Communication, Customer Support, Complaint Resolution, Order Processing, Strategic Translation, Problem Solving, Team Management

• Respond to customer inquiries via phone, email, mail or social media.
• Researching and documenting customer-related inquiries
• Help to cultivate relationships to drive sales
• Plan, coordinate, and schedule meetings and appointments
• Follow proper procedures for accurate and timely documentation of referral source or customers' concerns, and most importantly, take appropriate corrective actions
• Consistently learn and retain product knowledge as items get added and some discontinue
• Assist in the preparation of regularly scheduled reports
• Collaborate with people from different backgrounds and at different levels within the company
• Perform other administrative tasks including sending faxes, file preparation and maintenance of customer files.

Skills: Customer Communication, Inquiry Research, Relationship Building, Meeting Coordination, Corrective Actions, Product Knowledge, Report Preparation, Administrative Tasks

• Deal directly and frequently with Distributors and direct dealer customers via email, telephone, fax, and EDI (Electronic Data Interface).
• Provide inside sales, consulting builders to ensure it take full advantage of product assortments.
• Resolve customer order inquiries regarding pricing, delivery status, and discrepancies
• Execute sales programs and promotions by working directly with customers and the field Sales team.
• Process credits or replacement product requests submitted by the Sales team or customers.
• Coordinate with the finance on new account set up and account status.
• Serve as a primary point of contact for Direct Buy customers.
• Review orders for accuracy prior to placement.
• Promptly and effectively process orders, sample requests and credit requests from Direct Buy customers.
• Communicate with customers regarding needed order changes, order exceptions, and the availability of the product.
• Support Sales Team, Marketing, and other interrelated departments to effectively provide customer care to Direct Buy customers
• Execute Sales programs and promotions.
• Effectively process credits or replacement products for customers.
• Maintain customer database and Matrix pricing database to ensure accurate pricing of sales orders

Skills: Customer Communication, Inside Sales, Order Resolution, Sales Execution, Credit Processing, Account Coordination, Order Review, Database Management

• Processing of sales orders and data entry in a timely manner.
• Answer customers' telephone enquiries.
• Build and maintain strong and lasting relationships with customers.
• Respond to customer enquiries for stock or technical information in a timely manner.
• Liaise with product experts and other internal departments to find solutions to enquiries.
• Prompt processing and management of export orders.
• Professionally handle incoming requests via email from Consumers and ensure all orders are processed timely and accurate.
• Responsible for handling all inbound phone calls and emails
• Communicate effectively with Consumers regarding any inquiries or issues with orders, products, promotions, shipping, account profiles, payment matters, returns, and technical questions.
• Accurately maintain account maintenance and updates to ensure the integrity of the data.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the consumer’s experience. 

Skills: Order Processing, Customer Inquiries, Relationship Building, Technical Support, Internal Liaison, Export Management, Data Accuracy, Process Improvement

• Management of email inbox with requests/emails from both internal and external customers.  
• Escalate to the Team Leader or Sales Management
• Creation of accurate quotes using Salesforce & vendor website within a 24h SLA based upon ‘email inbox requests’.
• Creation of renewal license quotes based upon Future License order book (90 days before license expiry) in multiple currencies (£,$,€).
• Accurate order processing using client Purchase Orders. 
• Purchasing software for client orders using online ordering systems
• Ensure all orders and order queries are processed in accordance with procedures.
• Customer interaction and sales quote follow-ups (via email/phone).
• Creating sales opportunities as it passes through the sales cycle from request through to order (using Salesforce).
• Interacting with key vendors (Atlassian) using an online ‘service desk’.

Skills: Email Management, Issue Escalation, Quote Creation, License Renewals, Order Processing, Software Purchasing, Customer Interaction, Sales Opportunities

• Reporting back to the key vendor (Atlassian) on sales opportunity status.
• Attend Customer/Vendor review meetings
• Supporting the global sales team including quote creation, pricing and sales administration tasks.
• Answering inbound phone calls and taking messages and actions.
• Regular liaison with internal customers including Purchasing, Accounts & Sales divisions.
• Collaborate effectively via phone, email, Messenger/Slack with colleagues and customers to improve the experience.
• Create an atmosphere of trust in order to establish a personalized relationship by telephone with customers and offer excellent service
• Promote the products offered by the Bank, guide customers through the wide variety of financial products and services and propose new products that meet needs
• Carry out different types of research and analyses in order to provide accurate answers to customers' many questions, with a view to offering consistently outstanding customer service
• Refer customers to the appropriate experts for more information, depending on the needs expressed
• Identify all risks inherent to the Personal and Commercial Banking sector's activities.

Skills: Sales Reporting, Meeting Attendance, Sales Support, Call Handling, Internal Liaison, Effective Collaboration, Customer Trust, Product Promotion

• Respond to and diagnose IT problems via a Walk-up Window / Technical Service Counter with users daily
• Answer questions and solve issues including installation, operation, configuration, customization, and usage of assigned products
• Responsible for following defined policies & procedures (e.g. verifies warranty entitlement, etc.)
• Ensure quality assurance through continuous process improvements
• Install OS images for Windows 10 on laptops
• Keep an accurate inventory of all items including laptops, cell phones, external devices, power cables, etc.
• Respond to telephone calls and emails to provide customer support
• Document, track, and monitor problems to ensure a timely resolution
• Provide a positive customer experience with each customer interaction
• Maintain knowledge base articles for both the internal and the remote user community
• Effectively use the ITSM ticketing system daily to triage tickets, escalations, issues, etc.

Skills: Technical Support, Issue Resolution, Policy Compliance, Process Improvement, OS Installation, Inventory Management, Customer Interaction, Ticket Management

• Return voicemails in a prompt manner
• Manage incoming service tickets by responding in a timely manner
• Identify and assess customer needs to achieve satisfaction
• Meet personal/customer service team sales targets and call handling quotas
• Update the customer service script and manage incoming calls
• Listen to callers' concerns, taking ownership of each caller's request and managing expectations to ensure timely resolution
• Walk the caller through troubleshooting steps via phone/email to reach a resolution and eliminate root cause issues
• Document required information through our client ticket management application known as ServiceNow, while being compliant with HIPAA and other federally regulated laws.
• Manage groups by service as a team mentor to peers with troubleshooting inquiries.
• Handle customer complaints and offer elevated technical support expertise.
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Skills: Voicemail Management, Ticket Response, Customer Assessment, Call Handling, Script Updating, Troubleshooting Guidance, Ticket Documentation, Complaint Resolution

• Handling and optimising telephone contact between customers and Smith & Nephew.
• Resolving and fulfilling customer requirements and attending to customer expectations (includes processing of customer orders, providing information on products, availability, pricing etc.) involves a great deal of liaison with Divisional staff, internal operational staff and freight carriers, etc.
• Establishing a preferred supplier relationship with key customers by being proactive in meeting individual customer requirements and adding value to the service.
• Continuously improving Smith & Nephew's service processes and operations by taking the initiative to identify and analyse problems, measure performance, co-ordinate action to improve processes, solve problems and eliminate causes of problems.
• Supporting field sales personnel by efficient communication of relevant information and response to requests.
• Engage in effective personal communication with customers, colleagues and suppliers
• Maintain effective relationships with clients and proactively support complex needs
• Ensure all shipments and customs requirements are handled according to company and international regulations
• Calculate, prepare and present quotes for external and internal customers in line with established guidelines and policies
• React flexibly to deviations in shipments and provide customers with suitable and efficient solutions
• Generate sales leads and collaborate with sales on the identification and development of potential and existing accounts

Skills: Call Handling, Order Fulfillment, Supplier Relations, Process Improvement, Sales Support, Relationship Management, Shipment Compliance, Lead Generation

• Answer customer inquiries and provide assistance in the form of quotations, order processing, technical information and problem solving. 
• Proactively reach out to customers for items such as service needs, delivery dates and order follow-up.
• Follows up on quotations within predetermined values in a timely and professional manner to maximize sales opportunities.
• Ensure accuracy by providing customers with assistance in determining correct part numbers using manuals, drawings, the help desk, etc.
• Perform all functions necessary for the proper processing of customer orders and quotations using the Alfa Laval ERP and Business Systems, the internet, and Microsoft Office Tools.
• Authorize customer return of parts not needed or parts shipped in error.
• Assist accounts payable/receivables in basic accounting functions, such as processing credits for part returns, providing proof of delivery to ensure proper payment of invoices and receiving PO’s so vendors can be paid.
• Provide follow-up on backlog to ensure the invoicing is accomplished in a timely manner and that order are properly dated in the system to provide for an accurate backlog report.
• Provide 24-hour emergency on-call service to customers and field service technicians.

Skills: Customer Assistance, Proactive Outreach, Quotation Follow-Up, Part Identification, Order Processing, Return Authorization, Accounting Support, Emergency Service

• Ability to deal with change, make decisions and implement creative solutions
• Knowledge of personal lending services and products
• Experience in supply chain or client management role
• Experience in Salesforce and SAP systems
• Experience in data entry/Order processing
• Excellent written and verbal communication skills
• Ability to work with individuals across all levels of the organization
• Ability to deal effectively with multiple priorities and possess tact and diplomacy in dealing with inquiries and requests for information
• Excellent organization and time management skills with an ability to effectively manage complex tasks simultaneously with a high degree of accuracy
• Strong problem-solving skills with an ability to identify problems/issues and take necessary steps to resolve them

Qualifications: BA in Communication with 2 years of Experience

• Able to multitask in a high-volume, fast-paced call center environment.
• Demonstrates commitment to problem-solving and resolution.
• Knowledge of Order Care processes and procedures
• Experience in troubleshooting depot repair and other products.
• Excellent written and verbal communication skills.
• Superior interpersonal skills and professionalism to communicate by phone, email and in person with customers and fellow employees.
• Basic computer skills including outstanding typing and 10-key by touch.
• Proficiency in Windows-based applications including Microsoft Office (Word, Excel, Outlook, etc.).
• Knowledge of the following systems including Salesforce, CRM, Atlas, ERP, SFDC, ServiceMax, OLS
• Service-oriented and able to resolve customer grievances.
• Excellent sales and negotiation skills.

Qualifications: BS in Business Administration with 3 years of Experience

• Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and keyboarding skills
• Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and  customer service skills.
• Strong ability to multi-task and strong time management skills
• Ability to function in a high-volume, fast-paced environment
• Ability to accept and implement feedback and coaching
• Experience working with databases (CRM) or a tracking system including Salesforce CRM experience
• Experience working in a healthcare/pharmaceutical industry environment
• Understanding of cthe hallenges associated with patients' medical conditions
• Understanding of products to be sold.
• Ability to build and maintain relationships with clients.
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Qualifications: BA in Psychology with 2 years of Experience

• Ability to read, analyze and interpret emails, orders and requests from vendors and customers.  
• Ability to write reports, emails and any business correspondence.  
• Ability to effectively present information and respond to questions from management, clients and customers.
• Ability to calculate basic mathematical problems including addition, subtraction, multiplication and division. 
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.  
• Ability to deal with problems involving several variables and situations.
• Solid math and analytical skills.
• Strong keyboard skills and system navigation experience.
• Able to meet quality and customer experience expectations.

Qualifications: BS in Marketing with 3 years of Experience

• Exceptional interpersonal skills, speaks clearly and confidently, and with empathy and understanding of the customer’s situation
• Have experience handling a high volume workflow, with ability to multitask
• Computer savvy and knowledgeable in Microsoft Office (Word, Excel, etc.)
• Solid technical skills and knowledgeable of electronics and terminologies
• Exceptional communication skills with customers and team members, friendly, pleasant demeanor over email and phone
• Ability to solve analytical issues, research products, solve delivery problems and quickly learn proprietary systems for managing customers, orders and fulfillment
• Able to follow company policy and procedures
• Good decision-making skills to handle requests, resolve issues and develop risk based on company guidelines.
• Ability to diffuse and assist irate callers.
• Knowledge of Bitcoin and other cryptocurrencies
• Familiarity with the latest customer support software, such as Freshdesk, Intercom Chat, etc.

Qualifications: BA in Sociology with 4 years of Experience

• Ability to communicate clearly and professionally, both verbally and in writing.
• Solid organization skills with strong detail orientation and listening skills.
• Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.
• Proficient PC skills, including MS Word and Excel.
• Able to maintain excellent attendance and punctuality.
• Excited to work cross-functionally with various teams to ensure success
• Ability to work independently and within a team
• Ability to maintain good personal appearance and follow dress code and maintain good personal hygiene
• Problem-solving and analytical skills, as well as a strong attention to detail
• Excellent multi-tasking and organizational skills

Qualifications: BS in Information Technology with 2 years of Experience

• Strong communication with co-workers, managers and customers.
• Strong organizational skills and meticulous attention to detail.
• Ability to accept, integrate, and apply constructive feedback in a professional manner.
• Ability to prioritize tasks and drive results with a high emphasis on quality.
• Ability to work as part of a team within a highly collaborative environment.
• Strong computer, internet, and software operation skills.
• Ability to proactively communicate consistently, clearly and honestly.
• Experience in customer service, call centers or other related fields
• Ability to prioritize and multitask

Qualifications: BA in Public Relations with 3 years of Experience

• Experience selling products or services.
• Ability to obtain Notary Public designation.
• Ability to multitask in a fast-paced environment.
• In-depth knowledge of products/services offered by the bank (all lines of business).
• Ability to stand for long periods of time and move freely about the office.
• Ability to ambulate fingers to utilize office equipment such as a computer, phone, printer, etc.
• Ability to sell and cross-sell bank products and services.
• Ability to express ideas clearly in both written and verbal communication.
• Strong desire to provide quality service with a team approach to achieve customer satisfaction.
• Selling skills with the ability to build relationships with customers at multiple levels.

Qualifications: BS in Management with 2 years of Experience

• Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Knowledge of office software tools such as Microsoft Excel, Word, Publisher, Outlook and Filemaker
• Knowledge and expertise in the use and management of all Customer Portals, specifically Exostar.
• Ability to multi-task and use multiple customer service platforms (phone, email, chat, website etc.)
• Analytical skills and the capacity to analyze data and propose ideas to optimize customer touchpoints.
• Strong working knowledge of Microsoft Office and email systems.
• Ability to collect information from and work in multiple systems and programs efficiently.

Qualifications: BA in English with 4 years of Experience

• Ability to interpret and apply applicable rules, policies and procedures.
• Ability to prepare written documents using correct punctuation, grammar, and spelling.
• Ability to use personal computers and Microsoft Office computer software applications.
• Knowledge of farm supply products and services a definite asset
• Computer and keyboarding skills ability in the use of word processing, database and spreadsheet software
• Excellent interpersonal skills with a positive attitude and ability to establish relationship with branch personnel, peers and customers
• Ability to produce neat and accurate work with attention to detail
• Effective time management, planning and multi-tasking skills
• Experience in a call center environment that utilizes customer service quality standards
• Experience working with a variety of computer applications with the ability to learn quickly and apply new knowledge accurately

Qualifications: BS in Human Resource Management with 3 years of Experience