Job Summary:

• Responds to customer requests and inquiries
• Attracts potential customers by answering product and service questions or directing customers to the appropriate Bioquell employee for a response
• Records service and customer service-related documentation while updating information inthe  CRM system
• Performs general office administrative support
• Processes orders from customers in a timely manner
• Maintains KPI records of shipping and customer service-related trends
• Performs customer satisfaction follow-up interviews after service, validation, or RBDS visits and records responses
• Generates trend reports and recommends process improvements
• Supports programs that drive team performance toward departmental and organizational goals.
• Assists the customer service and sales team toward the achievement of operational goals.

Skills on Resume: 

• Customer Communication (Soft Skills)
• Product Knowledge (Hard Skills)
• CRM Management (Hard Skills)
• Office Administration (Hard Skills)
• Order Processing (Hard Skills)
• KPI Tracking (Hard Skills)
• Customer Feedback (Soft Skills)
• Trend Analysis (Hard Skills)

Job Summary:

• Accountable for processing credits into ERP (visual)
• responsible for all claims, including all OS&D, fill rates and late fines
• Responsible for order checking and creating pack lists  for shipping
• Responsible for updating daily load plan revisions and providing customs docs to carriers and transport companies
• Able to handle interruptions and distractions effectively, setting appropriate priorities to get work done
• Able to perform a variety of tasks and have the flexibility to change
• Manage telephone calls and emails professionally, efficiently and with good communication skills
• Assists with the day-to-day activities, administrative support, and other related duties by the supervisor in the department.
• Works well with a team in the spirit of cooperation
• Demonstrate a positive attitude and composure with a high level of professionalism

Skills on Resume: 

• Credit Processing (Hard Skills)
• Claims Management (Hard Skills)
• Order Checking (Hard Skills)
• Load Planning (Hard Skills)
• Task Prioritization (Soft Skills)
• Work Flexibility (Soft Skills)
• Professional Communication (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary:

• Enter daily all orders received into Oracle
• Monitor standing orders and follow up on the order status (hold, low supply, stock-out, etc.) for appropriate action in case of a specific status
• Invoice in a timely manner including monthly billings
• Transport and warehouse follow-up of all types of issues with customer orders
• Interface with Sales Administration / Logistics / Purchasing to confirm delivery/warranty terms
• Managing customer inquiries such as pricing, stock availability, delivery, order status and product information
• Handle credit notes and customer and take appropriate actions based on CSC process
• Highlight procedures and work instructions, corrections and/or updates to direct report
• Ensure appropriate communication is shared between customers and field operations
• Provide relevant information to direct report throughout the year, be it in term of training assessment, progress, etc.
• Responsible for creation, maintenance, termination and renewal of Sales and/or Service Contracts and proposals (customers & tenders)

Skills on Resume: 

• Order Entry (Hard Skills)
• Order Monitoring (Hard Skills)
• Timely Invoicing (Hard Skills)
• Issue Resolution (Soft Skills)
• Interdepartmental Coordination (Soft Skills)
• Customer Inquiry (Soft Skills)
• Credit Handling (Hard Skills)
• Contract Management (Hard Skills)

Job Summary:

• Receive customers, answer questions regarding product availability and commodity/service prices, complete order forms for orders given and receive payments for sales made
• Work with operations staff and customers via telephone, in person, or by email, to complete the product bookings and/or product orders and forward to operations staff for shipment
• Under the direction of the Branch Manager and/or Assistant Manager, monitors accounts receivable, accounts payable and credit limits
• Receive and post payments to customer accounts, while ensuring 100% accuracy
• Reconcile cheque and credit card payments daily
• Maintain confidential office records and files covering daily transactions made at the facility that including customer invoices, stock transfers and shipment notices
• Assist with National Safety Code file submission and maintenance and the corporate Environment Health and Safety Program
• Track staff training, submitting required paperwork to Asmark and completing Monthly Meeting Minutes and/or Site Inspections
• Assist with new hire and re-hire paperwork and maintain confidential employee files for each employee by the Human Resources Department
• Complete administrative correspondence including letters, memo’s and emails

Skills on Resume: 

• Customer Service (Soft Skills)
• Order Processing (Hard Skills)
• Account Monitoring (Hard Skills)
• Payment Posting (Hard Skills)
• Payment Reconciliation (Hard Skills)
• Records Management (Hard Skills)
• Safety Compliance (Hard Skills)
• HR Support (Soft Skills)

Job Summary:

• Plan and set up branch displays
• Compile and provide information on items such as stocks in store, product sales, prices, shipments and accounts outstanding by the Branch Manager and/or Assistant Manager
• Assist with inventory control by tracking inventory coming in and going out of the location. 
• Prepare stock transfers and product orders
• Assist with inventory spot checks and monthly/yearly inventory cut-offs
• Maintain and order office supplies
• Open and distribute incoming mail and packages, and direct outgoing mail on a daily basis
• Assist location in the receipt of shipments of supplies and/or inventory
• Check shipments for damaged articles, quality and quantity of merchandise received, and place goods in designated storage areas
• Restock shelves from stock room supplies and, upon approval of the Branch Manager and/or Assistant Manager, order stock which has reached a low level
• Perform the responsibilities of other market area positions during staff absences in order to optimize the efficiency of market area operations

Skills on Resume: 

• Display Planning (Hard Skills)
• Data Compilation (Hard Skills)
• Inventory Tracking (Hard Skills)
• Order Preparation (Hard Skills)
• Stock Auditing (Hard Skills)
• Supply Management (Hard Skills)
• Mail Handling (Hard Skills)
• Role Flexibility (Soft Skills)

Job Summary:

• Manage inbound calls, place orders, check order status, track shipments, and upsell/cross-sell products.
• Manage customer accounts within the ERP system by maintaining and updating customer account information and keeping notes within the system.
• Set up new customers in the ERP system.
• Check order statuses and update the appropriate person/people
• Quote sales prices and check inventories.
• Process product returns for credit, repairs, and warranties.
• Issue, process and close customer returns.
• Work with shipping on back, rush, and error orders.
• Perform outbound calls to customers to provide information on current promotions, increase customer satisfaction and revenue.
• Provide live chat support for the website.
• Route rollover calls to the appropriate department.
• Maintain focus on continuous improvement by applying 80/20, PLS, and USA principles/techniques and make process improvement recommendations to management.

Skills on Resume: 

• Call Management (Soft Skills)
• Account Maintenance (Hard Skills)
• Customer Setup (Hard Skills)
• Status Updating (Hard Skills)
• Price Quoting (Hard Skills)
• Return Processing (Hard Skills)
• Live Chat (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary:

• Grow sales of account-based by working closely with Sales Reps and by building strong relationships with customers.
• Understand customer base and business cycle to maximize sales.
• Provide customers with sales recommendations.
• Accurately take and enter orders via the telephone, internet and fax.
• Develop a thorough knowledge and understanding of the company software, product and customer.
• Assist customers and salespeople with all inquiries in an accurate and professional manner.
• Properly handle customer inquiries following company guidelines.
• Introduce and train customers to utilize the e-service program.
• Providing a single point of contact for customers in regards to order processing, order status, product pricing and availability, shipments and carriers tracking, documentation, GIA sales terms and conditions for new customers, payments, credits and banking information
• Guiding product cancelation or replacements, MOQ requirements, Inventory Availability and Delivery Schedules for regular products, MTO and Allocation Holds to ensure a positive experience.
• Reviewing shipment orders to ensure all are on track to be delivered to the right location and in a timely fashion
• Giving or sending price quotations to customers
• Verifying stock availability and processing shipment orders

Skills on Resume: 

• Sales Growth (Soft Skills)
• Customer Understanding (Soft Skills)
• Sales Recommendations (Soft Skills)
• Order Entry (Hard Skills)
• Software Knowledge (Hard Skills)
• Customer Assistance (Soft Skills)
• E-Service Training (Hard Skills)
• Shipment Coordination (Hard Skills)

Job Summary:

• Maintaining a positive and professional attitude toward customers at all times.
• Responding promptly to inquiries.
• Communicating with customers.
• Acknowledging and resolving customer complaints.
• Ensuring accurate data entry.
• Communicating and coordinating with colleagues
• Ensure customer satisfaction and provide customer support.
• Hires and provides training for new and/or less experienced customer service and sales staff.
• Reviews and evaluates work to ensure quality and timeliness
• Investigates and researches escalated customer service inquiries
• Ensures employees' behaviors are focused on improved customer satisfaction to drive customer loyalty

Skills on Resume: 

• Positive Attitude (Soft Skills)
• Prompt Response (Soft Skills)
• Customer Communication (Soft Skills)
• Complaint Resolution (Soft Skills)
• Data Entry (Hard Skills)
• Team Coordination (Soft Skills)
• Customer Support (Soft Skills)
• Staff Training (Hard Skills)

Job Summary:

• Handle phone calls from the general public regarding product, service and spare parts enquiries
• Handle phone calls from accounts regarding order status, deliveries, credits, invoices and more
• Provide accurate, valid and complete information by using the right methods/tools including delivery, servicing, pricing and technical support
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution, ensuring follow-up is complete to achieve customer satisfaction
• Keep records of customer interactions, and process customer accounts 
• Answer incoming and make outbound calls to members to assist with pre-scheduled video appointments
• Remote monitoring enrollment between members and physicians
• Interact and coordinate with other departments to resolve member issues
• Use a computer, the internet, and client programs to document work and make required notations
• Prepare, maintain, and deliver detailed and accurate reports

Skills on Resume: 

• Phone Handling (Soft Skills)
• Order Inquiries (Hard Skills)
• Information Accuracy (Hard Skills)
• Complaint Resolution (Soft Skills)
• Account Processing (Hard Skills)
• Call Assistance (Soft Skills)
• Remote Enrollment (Hard Skills)
• Report Preparation (Hard Skills)

Job Summary:

• Understand and demonstrate the principles of Mission, Vision and Values.
• Receive inbound, customer service-oriented calls.
• Handle customer service inquiries via email and real-time chat.
• Assist clients with product cancellations.
• Present and sell insurance policies to new and existing clients
• Develop and calculate suitable plans based on clients' needs
• Resolve client inquiries and complaints
• Expand business reach through networking techniques
• Comply with insurance standards and regulations
• Track and identify areas of improvement

Skills on Resume: 

• Core Values (Soft Skills)
• Inbound Calls (Soft Skills)
• Email Communication (Soft Skills)
• Product Cancellation (Hard Skills)
• Policy Sales (Hard Skills)
• Plan Development (Hard Skills)
• Inquiry Resolution (Soft Skills)
• Business Networking (Soft Skills)

Job Summary:

• Answers phone calls and responds to written and email communications
• Enters customer orders by identifying the product, quantity and required delivery date
• Conducts scheduled delivery and Credit Authorization processes
• Accurately updates and maintains customer information and order status
• Maintains a database of customer's special requests and item/product setups
• Prepares periodic order status reports for customers
• Partners with Sales Representatives in developing plans for customer service and satisfaction
• Assists the Accounts Receivable team with accounts receivable issues and credit-related decisions
• Generates customer invoices for selected accounts
• Utilizes CRM and ERP tools to satisfy customer requests and support the Sales Team

Skills on Resume: 

• Call Response (Soft Skills)
• Order Entry (Hard Skills)
• Credit Processing (Hard Skills)
• Data Maintenance (Hard Skills)
• Request Tracking (Hard Skills)
• Status Reporting (Hard Skills)
• Customer Planning (Soft Skills)
• Invoice Generation (Hard Skills)

Job Summary:

• Schedule incoming service appointment queries by phone, email or chat by scheduling appointments, confirming pending appointments
• Following up with missed appointments and finding the answer to any questions
• Interact with customers to identify  individual needs and actively document customer concerns with vehicle and case notes
• Confirm pending appointments with customers and follow up with missed appointments
• Respond to all incoming online email leads and phone leads in a professional, well-spoken and timely manner
• Generate and schedule appointments by means of proactive outbound prospecting and lead activity management to qualify and market to potential customers
• Complete phone calls by the Business Development Manager
• Direct customers to product information resources, including those available online
• Ensure service lead opportunities are accounted for and appropriate, accurate notes are typed into the Customer Relationship Management software
• Deliver inquiries and messages intended for other personnel and departments promptly
• Communicate effectively with service and parts personnel in order to assist customers interested in servicing vehicles
• Achieve or exceed monthly and quarterly goals and objectives set by management
• Cross-training for internet lead and incoming/outgoing telephone sales prospecting roles

Skills on Resume: 

• Appointment Scheduling (Hard Skills)
• Follow Up (Soft Skills)
• Customer Interaction (Soft Skills)
• Lead Response (Soft Skills)
• Outbound Prospecting (Hard Skills)
• CRM Documentation (Hard Skills)
• Internal Communication (Soft Skills)
• Sales Cross-Training (Hard Skills)

Job Summary:

• Assign job numbers and generate appropriate job tickets
• Coordinates with clients and production departments on the identification and purchase of all necessary supplies before and during the execution of jobs
• Interact with Accounting to resolve billing, shipping and postage-related issues
• Maintain an appropriate level of customer contact to ensure the highest service level
• Proactively consult with clients on alternate methods of processing work to maximize efficiency
• Recommends measures to improve procedural methods and quality of service.
• Suggest changes in staff utilization or requirements, work areas, use of computers or systems to improve efficiency
• Establish, input and maintains case files for individuals seeking and receiving services.
• Assist in helping job seekers access available resources and services to support individual needs.
• Enter accurate data and manage cases for individuals seeking and receiving workforce services. (Heavy data entry)
• Educate referral sources, community agencies and service organizations regarding the scope and management of services.
• Participate in the coordination and execution of special events and workshops.

Skills on Resume: 

• Job Assignment (Hard Skills)
• Supply Coordination (Hard Skills)
• Billing Resolution (Hard Skills)
• Customer Contact (Soft Skills)
• Client Consultation (Soft Skills)
• Process Improvement (Hard Skills)
• Case Management (Hard Skills)
• Event Coordination (Soft Skills)

Job Summary:

• Timely and accurate input of international customer orders daily.
• Spend a minimum of 80% of available time interacting with customers via inbound calls and email, entering orders, credits, debits, and returns.
• Ensure a continuous flow of information to the customer on all aspects of the account including availability, order delivery, invoicing and compliance.
• Increase incremental volume and distribution efficiency by taking a proactive sales initiative.
• Collaborate with sales personnel to ensure that customer orders are shipped and PPGAF service level objectives are met or exceeded.
• Participate as a member of a self-directed work team in developing team goals that enhance service and look for ways to reduce cycle time.
• Act as a principal representative on assigned accounts, handling all communication and order management.
• Adhere to all company policies and procedures including safety and quality.
• Align with export controls on every order processed destined for export via the Dealer, Stores, and Retail Channels, so that all internal and external regulations are satisfied.
• Perform screenings to ensure all parties involved in export transactions have not appeared on government restricted lists.
• Provide clear and concise instructions to all shipping points to ensure customers and export requirements are met in a cost-effective manner.
• Develop alternate strategies to resolve any issues that may arise during the shipping process.
• Provide complete and accurate invoicing instructions to satisfy the customer while adhering to internal administrative requirements.

Skills on Resume: 

• Order Entry (Hard Skills)
• Customer Interaction (Soft Skills)
• Account Communication (Soft Skills)
• Sales Initiative (Soft Skills)
• Order Collaboration (Hard Skills)
• Team Participation (Soft Skills)
• Export Compliance (Hard Skills)
• Shipping Coordination (Hard Skills)

Job Summary:

• Assist customers with early lease terminations
• Quote remaining payments on the vehicle lease
• Submit orders for vehicle inspections
• Provide customers and dealers with over-mileage information
• Assist customers who are looking to refinance lease
• Follow the clients' policy to aid customers during the post-maturity stage
• Communicate with customers via phone and email
• Provide positive and effective communication with customers, co-workers, and managers to resolve customer concerns/questions.
• Become proficient in the use of Acromag’s ERP and CRM systems
• Handle customer inquiries, concerns, complaints, requests, etc. in a timely, professional, and courteous manner.

Skills on Resume: 

• Lease Assistance (Hard Skills)
• Payment Quoting (Hard Skills)
• Inspection Orders (Hard Skills)
• Mileage Information (Hard Skills)
• Refinance Support (Hard Skills)
• Policy Compliance (Hard Skills)
• Customer Communication (Soft Skills)
• Inquiry Handling (Soft Skills)

Job Summary:

• Document and answer technical calls related to module installation, troubleshooting, and sales-related needs.
• Obtains orders from customers via outbound and inbound calls.
• Educates customers on PSI Power products and module applications
• Recommends product solutions to customers, based on needs assessment and inquiries.
• Represents PSI at trade shows to promote the PSI Power product offerings, connect with accounts and build brand awareness.
• Collaborates closely with internal departments to answer product-related questions.
• Ensures a superior customer experience.
• Handles customer requests for returning purchased product(s).
• Handles the first stage of customer complaints.
• Assists with corporate marketing activities as directed.
• Keeps customer service and shipping areas clean and organized.

Skills on Resume: 

• Technical Support (Hard Skills)
• Order Handling (Hard Skills)
• Product Education (Hard Skills)
• Solution Recommendation (Soft Skills)
• Trade Representation (Soft Skills)
• Department Collaboration (Soft Skills)
• Customer Experience (Soft Skills)
• Complaint Handling (Soft Skills)

Job Summary:

• Trained to develop a working knowledge of company products, order processing, company hardware and software systems, and quality system requirements relating to customer service.
• Answers incoming telephone calls from customers and leads.
• Directs telephone calls not related to customer service to appropriate employees.
• Fulfills requests for verbal and printed information.
• Takes orders from customers via telephone, mail, fax, internet, or email.
• Checks the stock status of requested products and confirms the order to the customer, alerting the production department. of any backordered products.
• Manages required prescriptions from patients.
• Enters orders into accounting software.
• Prints out orders in the shipping area.
• Picks, packs, and processes orders for shipping, adhering to quality system requirements.
• Assembles and organizes shipping boxes
• Processes packed orders through FedEx shipping computers and organizes packages for pickup.
• Enters all required notes and information into the customer database software.

Skills on Resume: 

• Product Knowledge (Hard Skills)
• Call Handling (Soft Skills)
• Call Routing (Soft Skills)
• Information Fulfillment (Hard Skills)
• Order Taking (Hard Skills)
• Stock Checking (Hard Skills)
• Order Entry (Hard Skills)
• Shipping Processing (Hard Skills)