CUSTOMER SERVICE TECHNICIAN SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: September 17, 2024 - The Customer Service Technician adept at utilizing Salesforce and maintaining a high degree of accuracy. This position possesses strong analytical skills, capable of presenting detailed reports to management and achieving KPI targets effectively. This role excels in building robust internal and external relationships, influencing negotiations, and managing a demanding workload to align with business objectives and customer needs.
Essential Hard and Soft Skills for a Standout Customer Service Technician Resume
- Technical Troubleshooting
- Product Knowledge
- CRM Software Proficiency
- Ticket Management
- Data Entry Accuracy
- Repair Techniques
- Installation Procedures
- Quality Assurance Testing
- Equipment Maintenance
- Warranty Procedures
- Effective Communication
- Active Listening
- Problem Solving
- Customer Empathy
- Adaptability
- Patience
- Stress Management
- Conflict Resolution
- Team Collaboration
- Time Management
Summary of Customer Service Technician Knowledge and Qualifications on Resume
1. BS in Information Technology with 3 years of experience
- Excellent problem-solving skills.
- Excellent customer service skills.
- Industry Certifications (Electronics, IT, Satellite, RF, Engineering).
- Understanding and/or experience of the maritime industry (Marcoms)
- Ability to communicate effectively in person and using email or telephone.
- Strong written and verbal skills
- Physically able to lift/carry at least 50lbs
- Comfortable working in an industrial environment.
- Good personal safety awareness and Hazard avoidance.
- Strong Organizational skills.
- Great team player and positive attitude.
- Ability to adapt to urgent situations and good at working under a timeline pressure.
- Knowledge of the internet, inventory, project management, spreadsheet and word process software and order processing systems.
2. BA in Communication Studies with 4 years of experience
- Experience with Salesforce and high degree of accuracy.
- Ability to present reports to management regularly
- Ability to communicate effectively with all levels of the organization, suppliers and customers.
- Experience and understanding of achieving KPI targets
- Ability to influence and negotiate favorable outcomes with suppliers, customers and other BBS staff.
- Excellent telephony, in-person communication and presentation skills.
- Ability to learn and understand the company’s product suite.
- Experience with numbers and maintaining cost vs sell margins
- Ability to build strong working relationships, both internal and external
- Ability to handle and schedule a demanding workload to meet customer requirements and business objectives.Skills
3. BS in Business Administration with 5 years of experience
- Experience providing general IT support / Help Desk
- Ability to diagnose and resolve technical and end-user problems in a customer service-oriented team environment
- Experience using the ServiceNow ticketing system
- Experience in installing and maintaining, applications and associated hardware and peripherals
- Experience in assisting users with IT procedures, system setup and network troubleshooting
- Excellent troubleshooting and problem-resolution skills for federal government client(s) and/or the Dept. of Veterans Affairs
- Proficient with Windows 7/10, Office 2010 suite, Outlook 2010, and Office 365
- Ability to work independently with minimal direction providing technical and non-technical support to multiple users
- Experience with MS Active Directory basic administration
- Excellent customer service, communication and organizational skills
- Experience providing services to the federal government and/or the Dept. of Veterans Affairs
4. BA in Customer Relationship Management with 4 years of experience
- Understanding of mechanical and electrical theory
- Strong analytical and troubleshooting skills
- Ability to work both in a teamwork environment as well as independently under the minimum supervision
- Excellent communication and interpersonal skills to communicate with customers
- Basic computer skills with MS Office suite (Word, Excel and PowerPoint)
- Knowledge of robotics
- Knowledge and understanding of semiconductor manufacturing processes
- Experience working in a Semiconductor manufacturing environment
- Excellent communication skills.
- Experience in a customer service environment.
- Ability to read and understand product manuals.
- Proficient in Microsoft Outlook
5. BS in Computer Science with 6 years of experience
- Strong technical writing and editing skills
- Excellent verbal communication skills, and the ability to obtain buy-in for ideas
- Ability to analyze client environments and to develop optimal solutions and training approaches
- Strong teamwork skills including motivation, negotiation, and issue resolution
- Excellent problem-solving ability, process analysis skills and proven data analysis skills
- Strong organizational and excellent listening
- Ability to develop and prioritize documentation project plans and timelines
- Strong computer skills and fluency with standard office applications
- Ability to be flexible and to take on other project tasks to ensure client success
- Knowledge of commonly-used concepts, practices and procedures within the software development field
6. BA in Technical Support Services with 3 years of experience
- Competency and experience in SQL
- Knowledge of documentation standards
- Ability to cope with unexpected changes in a day’s plan and attention to detail in completing required records accurately and on time.
- Strong working knowledge of measurement systems and video image capture systems.
- Able to deal effectively and professionally with customers in dealing with support issues, on-site work, and commercial matters.
- A strong working knowledge of Windows operating systems (including, but not limited to Windows XP, Windows Server, and Windows 7).
- Extensive experience with communication and network protocols (TCP/IP, HTTP, etc.)
- Ability to pass a conditional post-offer background investigation and drug screen.
- Be familiar with OEM structure and work procedure
- Ability to work independently with minimal direction providing technical support to multiple users