Job Summary:

• Attend customer meetings with a sales team representative
• Product training for the sales team (when directed by the Product Manager)
• Assist with Tender Submissions
• Assistance with BBS core network in QLD to do so
• Maintain day-to-day price book with the Product manager to ensure margins are up to date
• Provide first-level pricing to sales staff
• Submit for pricing discounts
• Answer customer calls in a timely and efficient manner
• Log customer technical support jobs in a timely and efficient manner
• Assign jobs to other technical support personnel

Skills on Resume: 

• Customer Meeting Support (Soft Skills)
• Product Training Facilitation (Soft Skills)
• Tender Submission Assistance (Soft Skills)
• Pricing Management (Hard Skills)
• Technical Support Logging (Hard Skills)
• Job Assignment Coordination (Soft Skills)
• Pricing Discount Submission (Hard Skills)
• Efficient Customer Communication (Soft Skills)

Job Summary:

• Maintain communication levels with customers with respect to job status
• Escalate technical support jobs to relevant stakeholders
• Liaise with other IT personnel to schedule on-site calls
• Accustomed to monthly KPI targets and enjoy meeting and exceeding those targets on a regular basis.
• Completed in a correct, cost-effective and timely manner in alignment with specifications and quality requirements
• Review aging tickets, pushing for a resolution
• Help maintain a growing library of IT documentation and support articles / KB
• Keep up stellar communication with the end client’s L1 team
• Show initiative when observing patterns in incidents
• Provide support in other areas

Skills on Resume: 

• Customer Communication (Soft Skills)
• Technical Escalation (Hard Skills)
• Scheduling Coordination (Hard Skills)
• KPI Management (Hard Skills)
• Quality Assurance (Hard Skills)
• Ticket Resolution (Hard Skills)
• Documentation Management (Hard Skills)
• Incident Analysis (Soft Skills)

Job Summary:

• Proactively respond to user requests & incidents through the ticketing system (Jira)
• Monitor and respond to changes in alerting system (OpsGenie)
• Understand how the platform is impacted by service degradation (essential services)
• Take ownership over the ticket lifecycle, from problem identification and up to postmortem
• Control the status update pages, updating
• Ensure all tickets respect quality control guidelines
• Review incident solutions to ensure that they are fixed
• Respect and enforce SLA adherence
• Perform root cause analysis (RCA) together with team members (e.g. devs)
• Collaborate together with L3 throughout the incident lifecycle

Skills on Resume: 

• User Support (Soft Skills)
• Alert Monitoring (Hard Skills)
• Service Impact Analysis (Hard Skills)
• Ticket Management (Hard Skills)
• Status Updating (Hard Skills)
• Quality Control (Hard Skills)
• Incident Review (Hard Skills)
• Root Cause Analysis (Hard Skills)

Job Summary:

• Resolve damage claims with the input of the executive team.
• Authorize warranty claims by the policy.
• Maintain a report of warranty records and prepare a final report detailing warranty trends.
• Resolve elevated customer complaints.
• Maintain a log for technical issues and vehicle research for Scosche products & applications.
• Report findings to product development staff to aid in product enhancement/development.
• Make recommendations based on direct consumer input.
• Answer technical questions directly from end-user consumers.
• Log calls into the call log database for every call.
• Respond to customer concerns in the most efficient manner, such as email, telephone, live chat, etc.
• Provide warranty replacement of parts and accessories

Skills on Resume: 

• Damage Claims Resolution (Hard Skills)
• Warranty Authorization (Hard Skills)
• Warranty Reporting (Hard Skills)
• Complaint Resolution (Soft Skills)
• Technical Issue Logging (Hard Skills)
• Product Development Feedback (Hard Skills)
• Consumer Recommendations (Soft Skills)
• Customer Communication (Soft Skills)