CUSTOMER SERVICE SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Jun 03, 2025 - The Customer Service Professional demonstrates strong communication and problem-solving skills to efficiently handle customer inquiries and resolve issues. This position maintains a high level of professionalism and patience while managing challenging situations and ensuring customer satisfaction. This role utilizes CRM systems and cross-functional coordination to streamline service delivery and support business goals.

Essential Hard and Soft Skills for a Standout Customer Service Resume
  • Order Processing
  • Invoice Processing
  • CRM Proficiency
  • Data Analysis
  • Equipment Assembly
  • Audit Allocation
  • Report Administration
  • Technical Troubleshooting
  • Policy Knowledge
  • Complaint Resolution
  • Customer Service
  • Effective Communication
  • Problem Resolution
  • Team Collaboration
  • Training Facilitation
  • Customer Support
  • Conflict Deescalation
  • Leadership Potential
  • Customer Assessment
  • Professional Representation

Summary of Customer Service Knowledge and Qualifications on Resume

1. BS in Customer Service with 4 years of Experience

  • Computer literate to intermediate/advanced level including (MS office suite & internet)
  • Excellent telephone manner, communication skills, and customer service
  • Ability to work within a high-volume, team environment
  • Discretion in relation to confidential information
  • Good written communication skills
  • Demonstrated ability to take initiative in problem-solving and in exercising judgment
  • Ability to build rapport and professional relationships

2. BA in Communication Studies with 2 years of Experience

  • Well-polished communication and verbal skills, strong accuracy working with numbers.
  • Ability to multitask in fast paced and vibrant work environment.
  • Keyboarding proficiency, ability to learn industry-specific computer systems.
  • Experience in customer service in a manufacturing environment
  • Knowledge and understanding of the manufacturing process.
  • Proficient in the use of computers including MS Office products.
  • Excellent telephone etiquette and skills.
  • Strong organizational and communication skills.
  • Superior administrative skills, positive attitude, exemplary work ethic and attendance record.

3. BS in Business Administration with 6 years of Experience

  • Experience working in retail, customer service functions, call centers, or other one-on-one environments (specifically those involving digital communication platforms)
  • Strong understanding of Facebook, Instagram and other social channels & platforms
  • Ability to adapt and respond appropriately to dissatisfied customers.
  • Excellent written and verbal skills
  • Ability to communicate effectively with the Customer Service Manager
  • Motivation to multi-task, prioritize and manage time efficiently with minimal supervision
  • Excellent problem-solving ability
  • Capacity to work well with others
  • Easily adaptable to change in a fast-paced, deadline-driven environment
  • Knowledge of Apple product technology
  • Familiarity with Google office products (Drive, Gmail and Docs)

4. BA in Public Relations with 2 years of Experience

  • Experience working directly with customers to resolve issues
  • Ability to summarize technical customer issues into notes that are readable by other stakeholders
  • Native in Korean (written and verbal)
  • Proficient in English (written and verbal).
  • Experience working in a team setting.
  • Proficiency in MS Office, with an emphasis on Excel.
  • Familiarity with Web Technologies and the Internet.
  • Account and billing inquiries handling experience.
  • Experience in Technical Support.
  • Excitement to learn new technologies and help customers succeed.
  • Excellent oral and written communication skills.
  • Success in a fast-paced support environment.

5. BS in Marketing with 3 years of Experience

  • Experience providing customer service or sales in a call center environment
  • Superior customer service skills, passionate about delivering quality service and making a difference in the customer experience
  • Excellent problem-solving, complaint resolution and negotiation skills
  • Effective oral and written communication skills, demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality
  • Ability to remain calm and positive when dealing with irate, escalated callers
  • Strong sales aptitude with the ability to up-sell and overcome objections
  • Ability to set goals and strive to meet goals
  • Ability to learn quickly and adapt to change in a fast-paced, high performance culture
  • Strong computer skills including Windows, Excel and Outlook and be internet browsers

6. BA in Psychology with 3 years of Experience

  • Experience using SAP
  • Excellent data entry skills including attention to detail.
  • Experience with Microsoft Office applications (Excel, Word, PowerPoint, Outlook).
  • Excellent written and verbal communication skills.
  • First-hand customer support/sales experience.
  • Ability to prioritise and adapt to change
  • Can-do attitude and strong desire to make process improvements.
  • Experience in being part of a team that has implemented improvement initiatives to provide superior Customer Service.

7. BS in Hospitality Management with 8 years of Experience

  • Fluent in English, French, German,or Dutch
  • Strong knowledge of the MS Office product suite, ERP/SAP
  • Strong communication skills in both verbal and written
  • Trouble shooting and problem-solving skills be able to analyse situations in depth with the level of complexity, with high attention to detail.
  • Ability to build long-term professional relationships
  • Experience in process automation
  • Ability to improve processes by using analytical skills

8. BA in Sociology with 9 years of Experience

  • Experience in particular in hiring and retaining early in the career exceptional and diverse talent
  • Solid experience in operations, process definition and implementation.
  • Experience in running a renewal and upsell business a significant
  • Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
  • Ability to effectively listen and truly understand the customer's needs
  • Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
  • Must be very well organized and able to work effectively in a nimble and fast-paced environment
  • Effective problem solver, shows ownership and wants to see issues resolved
  • Proven track record of attracting and retaining exceptional talent, with an eye for diversity
  • Solid command of the English language (written and spoken) with each additional language

9. BS in Retail Management with 7 years of Experience

  • Proficiency in Microsoft Office Suite and ERP (Syspro) or Order Management System with experience implementing Order Management process improvement.
  • Critical thinking, problem-solving, and decision-making skills
  • Excellent written and verbal communication skills
  • Detail-oriented with an emphasis placed on accuracy
  • Ability to adapt to change, develop and train and/or learn new processes
  • Able to manage multiple tasks and prioritize in a fast-paced environment.
  • Ability to work with others in a collaborative team environment.
  • Excellent problem-solving ability.
  • Experience in managing a customer service or logistics department in a consumer goods/household products environment
  • Cross-functional experience in Sales or Supply Chain
  • Experience working in a fast-paced, entrepreneurial, rapid-growth environment.
  • Understanding of an automated warehouse environment.
  • Extended periods of sitting up to 50% of the time.
  • Experience in operating computers and office equipment.

10. BA in Human Services with 4 years of Experience

  • Excellent oral and written communication skills including formal presentation skills before both small and large groups.
  • Demonstrated ability in problem solving with special emphasis on closing the sale.
  • Effective use of pre-call planning techniques
  • Ability to communicate openly, honestly, and constructively and treat all customers with dignity and respect.
  • Able to meet performance expectations working remotely with little supervision.
  • Proficient with the use of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • Ability to make decisions within established guidelines, policies, and budgets.

11. BS in Consumer Science with 6 years of Experience

  • Success in working with people in establishing goals, objectives and change management plans.
  • Strong communication and collaboration skills
  • Experience/training in providing technical support
  • Ability to perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.
  • Ability to demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks.
  • Ability to easily adapt to and learn new technologies.
  • Ability to maintain confidentiality of information processed or prepared.
  • Ability to coordinate, research, and analyze special projects/reports.
  • Ability to establish and maintain effective working relationships with other employees, supervisory personnel.
  • Ability to perform duties with awareness of all requirements and ProSphere Tek policies.
  • Ability to obtain a public trust clearance

12. BA in Liberal Arts with 3 years of Experience

  • Strong industry knowledge of personal pension and self-invested personal pension schemes
  • Strong technical knowledge of M&G Wealth products
  • Knowledge of financial services regulatory, legal and legislative frameworks
  • Understanding of pensions and the tax regime in which operate and of FSA compliance rules relating to PPs/SIPPs and packaged products
  • Understanding of the Statements of Principle and Code of Practice
  • Experience of working in a customer service environment within pensions
  • Experience in operating Retirement Account administration processes
  • Ability to approach listen to and understand a customer’s request, identifying what needs to be delivered to meet that need
  • Ability to connect, build rapport and deliver a service that delights the customer
  • Ability to improve personal and organisational effectiveness to meet current and future business needs

13. BS in International Business with 5 years of Experience

  • Experience with order entry and expediting orders
  • Experience with ERP systems regarding stock levels, stock location, order management, and price/availability checks or similar
  • Excellent customer service skills
  • Ability to work well in a team environment
  • Detail-oriented and works with a high degree of accuracy
  • Ability to tactfully handle stressful and difficult situations
  • Basic working knowledge of Microsoft products such as Excel, Word, and PowerPoint
  • Excellent customer service skills and the ability to handle escalated calls
  • Strong interpersonal, verbal and written communication skills
  • Well-developed problem-solving skills
  • Experience creating schedules, assigning agents to schedules and building weekly/monthly reports

14. BA in English with 3 years of Experience

  • Experience in providing customer service support ( within e-commerce or retail)
  • Experience leading, coaching and inspiring a team to perform
  • Native Japanese and business-level English language skills
  • Excellent knowledge of management methods and techniques
  • Working knowledge of customer service software, databases and tools
  • Awareness of the industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service experience and passion
  • Extremely organised with strong time management skills
  • Data-driven with a passion for analytics and insights
  • Ability to develop processes

15. BS in Information Technology with 2 years of Experience

  • Excellent problem-solving abilities.
  • Empathetic and can communicate in a caring and friendly manner.
  • Strong time management skills and motivation to exceed expectations.
  • Ability to work with systems
  • Enjoy working in a fast-paced and changing work environment.
  • Able to lead a team with a passion and drive to help customers and to deliver the best Customer Experience.
  • Good verbal and written communication skills
  • Possess a service-oriented customer service mindset.
  • Excellent attention to detail.

16. BA in Education with 7 years of Experience

  • Strong technical skills, and experience with Google G Suite (Google Docs, Google Sheets, Google Forms etc.) as well as a solid understanding of various web applications
  • Excellent verbal and written communication skills
  • Ability to translate skills to other employees through training and mentoring
  • Ability to meet the needs of several customers at once.
  • Ability to recognize core issues and tackle any and all problems related to customer service.
  • Ability to provide swift, high-quality replies and updates to customers.
  • Excellent supervising experience in a customer-focused environment.
  • Exceptional organizational skills.
  • Thoughtful, caring, sincere, and excellent understanding skills.
  • Familiarity of the gift card industry

17. BS in Organizational Leadership with 4 years of Experience

  • Strong familiarity with Deliver Messages
  • Solid understanding of Answering Inbound Calls
  • Ability to interact effectively with internal and external partners and clients/customers
  • Ability to effectively interact, verbally and in writing
  • Strong customer service and office administrative skills
  • Proficiency with Microsoft Office applications
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Enthusiastic attitude and an engaging businesslike approach
  • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
  • Experience of proven performance in a goal-driven & customer-focused environment
  • Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

18. BA in Journalism with 3 years of Experience

  • Able to multitask in a high-volume, fast-paced call center environment.
  • Demonstrates commitment to problem-solving and resolution.
  • Leasing experience in the office equipment industry
  • Knowledge of Order Care processes and procedures
  • Experience in troubleshooting depot repair and other products
  • Excellent written and verbal communication skills.
  • Superior interpersonal skills and professionalism to communicate by phone, email and in person with customers and fellow employees.
  • Basic computer skills including outstanding typing and 10-key by touch.
  • Proficiency in Windows-based applications including Microsoft Office (Word, Excel, Outlook, etc.).
  • Knowledge of the following systems including Salesforce, CRM, Atlas, ERP, SFDC, ServiceMax, OLS

19. BS in Supply Chain Management with 5 years of Experience

  • Ability to cooperate with and support other members of the customer service team
  • Strong verbal communication skills in the English language
  • Willingness to interact daily with customers from a wide range of cultures and backgrounds
  • Comfortable working independently and making minor decisions without direct supervision
  • Good sense of organization and keen attention to detail
  • Knowledge of customer service best practices and a desire to participate in training and professional development
  • Ability to perform well in a fast-paced working environment
  • Knowledge of CRM systems
  • Ability to meet and exceed sales quotas
  • Proven track record of successfully managing customer relationships

20. BA in Political Science with 2 years of Experience

  • Experience working in a manufacturing company
  • Proficient in the English language, both spoken and written
  • Proficiency in Microsoft Office applications, and especially MS Excel
  • Experience with SAP 
  • Customer-oriented with strong negotiation skills. 
  • Excellent problem-solving skills
  • Patient, proactive and able to work under high pressure and with strict deadlines
  • Good interpersonal skills and willing to take new challenges

21. BS in Health Services Administration with 6 years of Experience

  • Able to gather detailed and accurate information then translate into internal operation systems
  • Excellent proofreading skills
  • Able to gain uan nderstanding of the customer's requirements
  • Strong computer skills to include Excel, Word, Lotus Notes, Internet, Mainframe, FMS, DMS
  • Strong communication skills (written, oral)
  • Ability to follow through on issues until completion and to ensure customer satisfaction
  • Ability to analyze data, resulting inan  effective course of action
  • Ability to work in a fast-paced environment while handling difficult situations
  • Excellent planning and organizational skills with the ability to prioritize work and multitask
  • Ability to work productively with little supervision
  • Strong phone etiquette skills

22. BA in Cultural Studies with 3 years of Experience

  • Extensive knowledge of SAP and Microsoft applications
  • Experience in a quick-response, highly fluctuating, customer-driven industry
  • Experience in monitoring performance targets/KPIs
  • Excellent customer awareness and focus
  • Strong and effective communication skills, both verbal and written
  • Ability to interact professionally and effectively with business partners
  • Demands high standards of accuracy and attention to detail
  • Ability to maintain calm under pressure
  • Strong efficiency and organizational skills

23. BS in Technical Writing with 4 years of Experience

  • Experience and/or training in a call center environment.
  • Proficiency with Microsoft Word, Excel, and Outlook
  • Ability to work in a fast-paced environment.
  • Effective time management skills coupled with the ability to multi-task.
  • Excellent oral communication skills with the ability to speak effectively with individuals or groups of customers or employees.
  • Excellent written communication skills with the ability to write routine reports and correspondence.
  • Ability to read and interpret a variety of documents and instructions furnished in written, oral, diagram, or schedule form.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where limited information
  • Basic mathematical skills including the ability to compute rates, ratios, and percentages, draw and interpret bar graphs, and create basic formulas.
  • Experience with Microsoft Dynamics Great Plains and/or SalesPad software

24. BA in Social Work with 2 years of Experience

  • Experience with one or more call center technologies such as ACD, Workforce Management, and Call Management systems.
  • Ability to manage and motivate a team.
  • Experience of developing and measuring KPIs and SLAs to enhance service delivery.
  • Experience managing a transactional team, driving continuous performance improvement against key KPIs.
  • Ability to adapt quickly to changes impacting both technical and non-technical processes, policies and procedures. 
  • Ability to participate in change management initiatives.
  • Experience leading process optimization
  • Comfort managing up and across the organization, with strong credibility and the ability to influence leaders and teams
  • Excellent collaboration and organization skills.
  • Ability to work with minimal guidance/direction, serves as an escalation point and decision maker on exception requests.
  • Able to exercise judgment and independently determine and take appropriate action within defined HR policies and procedures.
  • Strong Microsoft Excel and data manipulation skills, adept at advanced formulas, pivots, charting, and VLookup-type functions.
  • Excellent verbal, written, and interpersonal communication skills

25. BS in Human Resource Management with 5 years of Experience

  • Have been a Customer Service team lead using both Japanese and English. 
  • Proficiency in both Japanese and English
  • Experience in coaching, mentoring, or managing customer support advisors to improve both team performance and customer satisfaction rates.
  • Have a high level of self-awareness and ownership that has resulted in high growth for support teams.
  • Comfortable working from home and managing remote teams. 
  • Experience successfully managing geographically dispersed support teams.
  • Ability to voice opinion, challenge ideas, and have tough conversations.
  • Strong reading, writing, and comprehension skills.
  • Existing knowledge using Shopify

26. BA in Media Studies with 3 year of Experience

  • Experience in customer service in software support.
  • Experience supervising or managing a team.
  • Computer literate and familiar with Microsoft Office/Google Suite, desktop applications, database software, and spreadsheets.
  • Deadline-driven with the ability to work well under pressure and prioritize workload.
  • Exceptional interpersonal and communication skills.
  • Highly organized and with strong attention to detail.
  • Experience with Billing software 
  • Understanding of the Waste Industry
  • Bilingual (French or Spanish)

27. BS in eCommerce with 6 years of Experience

  • Computer literate in Microsoft Office
  • Strong verbal and written skills
  • Knowledge of all regulatory requirements for customer contact management and complaint handling (FSA, PRA, FOS)
  • Experience in leading Customer service-oriented teams or back office operations
  • Evidenced delivery of material improvements in Customer Experience & Service metrics in a highly regulated environment through the use of recognised Continuous Improvement methodologies.
  • Demonstrate a high level of understanding of resource planning, being able to interpret resource plans and drive change
  • Proven ability to lead and manage change in a fast-paced organisation.
  • Experience in managing teams with a minimum of 10 FTE
  • Understanding of Equality & Diversity, Discipline and Grievance policies.
  • Strong interpersonal skills and the ability to communicate effectively in oral, presentational and written form to a range of audiences.

28. BA in Anthropology with 3 years of Experience

  • Ability to navigate multiple systems to find answers to Celero merchant and partner questions
  • Ability to maintain organization and follow tasks to completion
  • Familiarity with TSYS and Fiserv platforms
  • Ability to handle a heavy call volume
  • Ability to properly diffuse an escalated call
  • Experience with a CRM system
  • Goal-oriented and have great attention to detail with the ability to meet and surpass daily, monthly and annual quotas and goals is a must!
  • Ability to thrive in a team and collaborative environment
  • Ability to troubleshoot Terminal and Gateway problems that may come up

29. BS in Entrepreneurship with 2 years of Experience

  • Ability to accommodate different learning styles and to provide constructive criticism.
  • Ability to communicate effectively with other departments while providing quality customer service.
  • Ability to train on repetitive material and maintain focus.
  • Ability to provide positive reinforcement techniques, coaching and mentoring on how to handle calls.
  • Demonstrate excellent customer service skills, with strong follow-up and a solid understanding of all processes of customer service.
  • Excellent organizational skills, detail-oriented and proficient in Windows-based computer systems.
  • Ability to confidently speak in front of a group.
  • Microsoft Office Suite (Outlook, PowerPoint, Excel, Word)

30. BA in Interpersonal Communication with 6 years of Experience

  • Experience of managing, coaching and developing a team in a customer service and high-quality focused environment
  • Experience in deploying elements of agile working, such as regular ‘team huddles’ and ‘learn and share’ working groups.
  • Proven record of championing customer excellence and corporate values
  • Experience in innovating and applying new learning and thinking around the ‘customer experience’.
  • Good commercial understanding of CX, supporting environments and operations.
  • Strong interpersonal and organisational skills, professional in approach and able to deftly adjust management and engagement style.
  • Knowledge, experience and understanding of CX/contact centre processes, technology and operations.
  • Advanced use of Microsoft Office products such as Excel & Word, good IT literacy and an appreciation of new digital technology e.g. Salesforce, CRM.
  • Knowledge and understanding of adhering to and managing within a regulated environment.
  • Experience and an appreciation of coaching and mentoring team members to improve performance, motivation and wellbeing, both face-to-face and virtually.
  • Able to understand, interpret and apply data to improve operations and ‘local’ process interventions.
  • Understanding of foundational business concepts and operational management.
  • Excellent engagement and communication skills
  • Ability to adjust style to situation and audience.
  • Experience of empowerment and encouraging ‘self-management’ within teams.
  • An understanding of and willingness to proactively manage/guide people in an emerging, and often challenging, smart working environment.
  • An understanding and application of varying management styles in a professional manner
  • Ability to get the best from teams of diverse backgrounds and experience.
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