What Does An Infrastructure Specialist Do?

WHAT DOES AN INFRASTRUCTURE SPECIALIST DO?

Published: Aug 29, 2025 - The Infrastructure Specialist installs, terminates, and certifies fiber and copper cabling, supporting campus-wide telecommunications infrastructure. This role maintains accurate documentation, performs testing and repairs, and responds to emergency locates while coordinating with contractors on underground cable locations. The specialist also assists with network hardware installation and participates in IT project management to deliver enterprise network solutions.

A Review of Professional Skills and Functions for Infrastructure Specialist

1. Infrastructure Specialist Duties

Infrastructure Supervision: Supervise one or more locations of ABB Power Protection on the IS infrastructure level
Service Management: Ensure the local IS infrastructure services at the location
Infrastructure Maintenance: Maintain and support the meeting room IS local infrastructure
Printer Support: Support the printer environment together with the service partner and the central service provider
User Support: Provide user support for local applications
Inventory Management: Implement, control, and further develop local IT inventory and guidelines
Operations Optimization: Continuously optimize operations in terms of functionality, processes, and costs
Project Participation: Participate in IT infrastructure projects

2. Infrastructure Specialist Details

Server Support: Support servers across multiple physical and virtual data centres globally
Infrastructure Management: Maintain, develop, and expand the current IT infrastructure
System Implementation: Implement new systems as per business requirements
System Monitoring: Monitor current systems in place, identify bottlenecks or potential bottlenecks, and pre-empt failures that can put deadlines and business at risk
Systems Consultancy: Provide a systems consultancy role to the sales team in providing innovative and cost-effective systems solutions
Disaster Recovery: Maintain and follow backup and disaster recovery policies and procedures using various backup and restore solutions
Data Security: Ensure data integrity and security, and compliance with ISO 27001
Organisational Knowledge: Build knowledge of the organisation, processes, and customers
Disciplinary Expertise: Maintain knowledge in own discipline while still acquiring higher-level knowledge and skills
Guided Work: Receive a moderate level of guidance and direction

3. Infrastructure Specialist Responsibilities

Infrastructure Setup: Set up, configure, and maintain infrastructure components for WordPress
System Monitoring: Monitor infrastructure and application
Data Backup: Perform backup and restore of server and application data
Issue Resolution: Analyze and solve infrastructure issues
Change Coordination: Coordinate infrastructure changes with all relevant stakeholders
Capacity Planning: Conduct infrastructure capacity sizing, planning, and demand forecasting
Infrastructure Design: Play a proactive role in infrastructure design and continuous optimization, considering cost aspects
Infrastructure Consulting: Provide infrastructure consulting to WordPress developers and management
Security Support: Support infrastructure topics in security assessments
Security Mitigation: Drive mitigation of infrastructure security findings
Documentation Management: Create and maintain infrastructure documentation

4. Infrastructure Specialist Job Summary

Network Support: Provide network support to maintain network infrastructure and platform operating systems
System Security: Ensure all platforms are up to date, patched, and secured
Cloud UEM: Provide cloud UEM support for mobile devices and endpoints used in foodpanda
Performance Management: Ensure IT infrastructure performance meets company and IT customer requirements
Service Implementation: Define and provide training, documentation, and processes, and coordinate the implementation of infrastructure services
Project Participation: Participate in projects, working either closely with regional team members or with Berlin counterparts
Regional Support: Provide level 2 and level 3 support to countries in the region where foodpanda has a presence while acting as person in charge for all infrastructure-related matters with the global headquarters in Berlin
Future Proofing: Proactively work with the management team and Berlin to ensure that endpoints and infrastructure are current and future-proof
Operations Collaboration: Work closely with IT operations teams to streamline deployment, compliance, asset management, and patching processes
Ticket Resolution: Work on tickets and resolve them in accordance with predefined service level agreements
Health Monitoring: Monitor related infrastructure health
Reporting Analysis: Generate reports on utilization and health, and recommend investments and expansions

5. Infrastructure Specialist Accountabilities

Infrastructure Management: Manage and implement infrastructure to support global Education Services initiatives
Lab Architecture: Partner with product specialists to architect and implement lab environments for Rapid7 solutions
Exercise Validation: Test and validate practical lab exercises for Rapid7 curricula both instructor-led training and on-demand training
Patch Management: Perform patch management of Microsoft and Linux virtual machines
Change Management: Handle change management including communicating lab environmental changes impacting Education Service stakeholders
Policy Creation: Create usage policies in support of a diverse learning audience
Lab Provisioning: Provision lab environments for Rapid7 instructor-led training classes
Issue Troubleshooting: Work with the Education Service delivery team to troubleshoot and fix environment issues

6. Infrastructure Installation Specialist Functions

Fiber Installation: Installation, termination, and splicing of inter- and intra-building multimode and single-mode optical fiber and high pair count PE89 copper
Equipment Installation: Assist with the installation of the telecommunications equipment and fiber distribution hardware
Documentation Management: Maintain accurate documentation of the entire campus fiber cable plant
Circuit Repair: Test, troubleshoot and repair optical fiber circuits and copper pairs
Hardware Installation: Complete installation of network hardware to include wireless access points and Ethernet switches
Cable Locating: Perform locating procedures to verify underground cable locations for the Virginia Utility System
Ticket Management: Update web-based ticket entry system and respond to emergency locates
Contractor Coordination: Interact and coordinate with external contractors, surveyors and project planners to convey locations of underground telecommunications facilities
Cable Installation: Installation of Category 6/A cable, termination of RJ-45 jacks and certification of station cable to ensure compliance with university and industry standards
Project Participation: Participation in project management as a team member, following all appropriate IT project management processes and procedures
Technical Design: Personally responsible for providing a detailed technical design for enterprise solutions

7. Cloud Infrastructure Specialist Job Description

Technical Direction: Providing the technical direction for the development and delivery of world-class secure cloud-based solutions
Customer Collaboration: Work directly with our customers to understand their requirements and work collaboratively to define solutions
Solution Development: Build and develop cloud-based solutions
Design Translation: Translate architectural designs into infrastructure-as-code defined solutions
System Management: Work with support teams to enable management and monitoring of cloud-based systems, and their own support
Ongoing Support: Provide some ongoing support to deployed cloud-based solutions
Security Compliance: Ensure compliance of cloud systems with security policies and regulatory requirements
Team Management: Manage more junior cloud architects and developers with responsibility for assigning tasks and their own professional development
Solution Deployment: Be responsible for designing and deploying world-leading cloud-based solutions for our customers
Team Mentoring: Mentor and support the ongoing development of other members of the team
Best Practices: Share best practices and new approaches with the wider team

8. Infrastructure Specialist Overview

Solution Implementation: Be responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design
Technology Usage: Occasional use of company technology to
Technical Design: Provide part or all of a detailed technical design that meets customer requirements
Project Leadership: Lead small to medium technical projects
Project Collaboration: Work with and under the direction of the project or technical manager and with customer-nominated representatives
Architect Liaison: Liaise with the solutions architect
Technical Support: Provide technical support and input on the application of technology to a defined business segment
Solution Advisory: Provide advice on solution and integration opportunities to defined segments
Integration Leadership: Provide technical leadership on specific integration activities that are part of an engagement
Architecture Support: Provide planning and design support for the development of solution architectures that will be implemented in a multiple system environment
Client Communication: Communicate across the client community and be viewed as adding value
Knowledge Sharing: Contribute to knowledge tools and communities, and ensure project learnings are documented and shared
Role Modeling: Role model, share knowledge, and encourage re-use within practice or profession
Certification Standards: Use professionals to meet the relevant certification and professional standards
Material Production: Produce internally published material such as knowledge briefs, service delivery kit components, or modules, etc.
Pre-Sales Support: Participate in the selling process in C and I and work with sales or principals on pre-sales activities

9. Infrastructure Specialist Details and Accountabilities

PC Support: Set up, troubleshoot, and resolve issues with personal computers and peripheral devices
System Maintenance: Support, maintain, and troubleshoot hardware, software, network connectivity, local server and telephony service issues
User Training: Provide training and technical support to end users
Team Collaboration: Lead collaboration and partnership among IT global infrastructure, the CHS IT service center and global grain and processing plant engineer teams, to create both an effective and sustainable standard support process, as well as a rapid response process for emergency issues
IT Orientation: Provide orientation and ongoing education to the CHS IT service center covering plant hardware, software, systems, procedures, vendors and relevant business processes
Documentation Management: Create and maintain meaningful documentation, like process flows and technical specifications of plant hardware, software, systems, procedures, vendors and business processes that can be used by both business and IT stakeholders
Server Administration: Set up, configure, administer, and maintain both hardware and software associated with Windows servers
Incident Management: Manage and resolve incidents using the corporate ticketing system
Project Management: Manage active projects and special requests using Azure DevOps
Project Leadership: Lead small to medium-sized special projects and work efforts
Policy Compliance: Follow and enforce established department standards and policies
Customer Relations: Build strong relationships with business and IT customers
Safety Compliance: Maintain and promote a strong safety culture and follow all safety policies, procedures and regulations
Hazard Management: Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions

10. Infrastructure Specialist Tasks

Site Surveys: Conduct customer site surveys, data gathering and analysis, and kick-off meetings to support detailed engagement planning
Customer Training: Provide customer site training on products and lab-specific implementation
System Validation: Perform end-to-end on-site validation or QC, formal exit criteria review, and cut-over of all operations to target systems
Hypercare Support: Support contracted high-touch Hypercare period and transition to ongoing steady-state service, sales support, and relationship management
Team Cooperation: Support initiatives and measures to maintain intensive cooperation with local, regional, and global teams
Process Optimization: Use knowledge and experience to continuously optimize processes to increase quality and efficiency standards
Customer Travel: Travel to customer site required, including day trips or hotel nights
Remote Work: Remote work is an option, approximately 50%, depending on project setting and customer requirements

11. Infrastructure Specialist Additional Details

Test Strategy: Be responsible for infrastructure test strategy for infra changes and projects for the network, security and middleware domain to ensure quality test delivery and validations of infra changes in the domain and increase change resiliency and stability
Test Automation: Drive effectiveness and efficiency using infrastructure test automation strategies, tools and industry best practices
Technical Leadership: Provide technical leadership and expertise within the infrastructure field to deliver quality programs and projects in-house and on-shore
Delivery Strategy: Be responsible for defining infra test delivery strategy, approach and execution for change requests
Team Mentoring: Be accountable for the test coordination and mentor the infra test delivery team and participate in interviews, induction and training
Guideline Compliance: Ensure that the application teams adhere to the principles, guidelines and best practices of the infra test delivery strategy
Quality Standards: Build and maintain quality standards and ensure application teams deliver quality testing to validate infra changes by utilizing technical automated test assets and discipline
Activity Management: Lead and manage infra test delivery activities, such as understanding infra change impacts, preparing test plans, performing test execution and delivering test results metrics to key stakeholders
Root Cause Analysis: Be accountable for performing root cause analysis for continuous change quality improvement to drive production stability in the infrastructure test delivery programs
Team Leadership: Serve as a team lead and plan required talent, capacity and growth to build a robust, motivated delivery team

12. Infrastructure Specialist Essential Functions

Client Integration: Help clients integrate strategy, process, technology and information to increase effectiveness, reduce costs and improve profit and shareholder value
Experience Building: Build a powerful portfolio of interesting and rewarding experiences
Strategy Co-Creation: Collaboratively co-create a business strategy for the client organization
Operating Models: Deliver flexible, fit-for-purpose operating models to meet the client’s unique business needs and cultural goals
Solution Judgment: Use considerable judgment to determine solutions and seek guidance on complex problems
Challenge Analysis: Ideate with clients to identify and analyze complex business challenges
HR Strategy: Contribute to the effort to define and implement the to-be HR organization processes and a strategy to leverage digital HR and Workday, SuccessFactors, or Oracle
Risk Management: Be responsible for providing risk management solutions using IBM OpenPages or other operational risk management solutions, according to the customer's business needs
Leadership Roles: Perform in leadership roles and work in project teams for client engagements
Practice Building: Work on practice-building initiatives, training, pre-sales, solution design and pioneering engagements

13. Infrastructure Tech Specialist Role Purpose

Chargeback Processing: Process monthly direct chargeback recovery of license and maintenance fees to the global businesses via the allocations processing system
Record Management: Maintain up-to-date records, inventory and conduct quarterly testing and annual attestations
Continuity Testing: Coordinate designated recovery processes and testing for business continuity
Group Coordination: Interface with other Citi groups to understand requirements and business plans, including infrastructure planning, operations, ESC, vendor management and the CTI facilities team
Vendor Management: Interface with vendors on asset management needs, including vendor true-ups and audits
Asset Tracking: Ensure Citi's assets are correctly tracked and accounted for
Business Cases: Work with CTI platform teams to develop business cases, such as return-on-investment for technology refreshes, and present them to senior management, for example, via Citi's IEP process
Requisition Management: Manage the end-to-end requisitioning process, from P2P creation to PO approval, to vendor fulfillment, to PO vendor Citi data center delivery
Code Management: Manage and report on the appropriate hardware and software GOC GL codes
Approval Process: Initiate the IEP approval process, capture transactional spend through P2P and manage cost savings

14. Infrastructure Specialist General Responsibilities

Project Compliance: Ensure project compliance with Olin IT technical architecture and standards
Network Support: Work with Olin IT, service providers and vendors to provide day-to-day support and service for the network
Process Improvement: Suggest and implement improvement opportunities to standardize and improve infrastructure operations
Infrastructure Support: Work with Olin IT and service providers to maintain and support Olin's infrastructure
Solution Design: Work with the network manager to architect and design solutions to meet the requirements gathered and comply with the infrastructure and security standards that have been set
Standard Definition: Work with the infrastructure team, service providers and security to define global infrastructure standards
Architecture Participation: Participate in IT architecture efforts
Project Management: Manage and lead network IT projects with Olin IT and service provider teams
Requirement Gathering: Gather and manage the technical requirements for new IT service capabilities by working with the application groups and business units
Documentation Delivery: Assist with delivering appropriate documentation to the service desk and support prior to implementation, IT operations and other infrastructure teams to ensure the reliable operation of the built solution
Level 3 Support: Provide level 3 support for network and voice solutions
Lifecycle Management: Execute technical lifecycle management (TLCM) for the Olin network and voice to ensure equipment and solutions remain supported
Vendor Management: Manage service providers and vendors per the scope defined in agreements to provide support for Olin infrastructure
Trend Monitoring: Keep current with trends, best practices, and technology in the network and voice technical domain

15. Infrastructure Specialist Key Accountabilities

Requirement Validation: Review and validate customer solution requirements
Rack Allocation: Allocate rack space in accordance with the capacity management plan
Cabling Design: Plan and design data centre cabling solutions to meet the customer connectivity requirements
Cabling Management: Manage cabling implementation and change schedules to maintain delivery velocity
Vendor Coordination: Work with 3rd party vendors or contractors to achieve the organisation's needs
Process Compliance: Follow DC operations, logistics, security and safety-related processes and guidelines
Security Enforcement: Practice and enforce Westpac’s security and safety best practices
Project Leadership: Lead small data centre projects
Metrics Guidance: Understand operational metrics and guide next steps to achieve the targets
Idea Contribution: Share ideas and contribute to projects to improve the DC work environment and to improve DC operational efficiencies
ITSM Advocacy: Become an ITSM advocate to drive team excellence in capacity and change management within the data centres
Relationship Building: Establish productive working relationships with business and strategic partner colleagues to ensure interdepartmental outcomes are aligned for the success of data centre services
Continuous Improvement: Continually test the status quo to identify business risk and relentlessly drive continuous improvement
Service Ambassadorship: Act as an ambassador for the data centre services at all times in delivery and behaviours

16. Infrastructure Specialist System Administration Roles and Details

Ticket Management: Working with ticketing software (Incidents, Service requests and Change management)
Server Administration: Configuring, monitoring, tuning, and troubleshooting Linux/Suse/AIX VMs and physical servers
Cloud Auditing: Performing audit tasks on cloud servers
Incident Analysis: Analyze the techniques in case of escalations or malfunctions (Incidents Impact 1 & 2)
Problem Management: Prepares and processes proactive and reactive Problem Tickets in his department
Change Implementation: Prepares and implements changes in its department
Ticket Supervision: Be responsible for the supervision of the tickets in SC2 and the good functioning of the application
Documentation Management: Keeps the application documentation updated (BHB/SHB, etc.)
Knowledge Management: Prepares and updates SKM (Service Knowledge Management, IT solutions) on the application
Project Implementation: Implement new projects on applications together with the team is part of it

17. Infrastructure Technical Specialist Responsibilities and Key Tasks

Desktop Support: Installing and troubleshooting various desktops, workstations and servers
OS Support: Installing and troubleshooting various operating systems like Windows 2000 Professional, XP, Vista, Win 7, Win 2K and Win 2K3 server, MS-Office and MS Outlook
Backup Management: Daily backup, Windows updates and also looking into remote installation, remote problem solving, installing and configuring network printers
Remote Tools: Using remote connection tools (LMI, PC Anywhere, GoToMyPC, RDP, VNC, TeamViewer, Citrix)
Incident Management: Using ITSM or any other incident management system
Malware Removal: Advanced malware removal without reimaging
Registry Triage: Triage of registry issues and the ability to resolve
Error Resolution: Triage of Event Viewer error codes and the ability to resolve
Software Support: Triage of network, intranet and software installation (40 apps), advanced software configuration (40 apps), advanced software support (40 apps)
Call Logging: Call logging and opening a trouble ticket based on the severity level
Call Management: Call monitoring and prioritization, call updates, call escalations and tracking each call to resolution

18. Infrastructure Specialist Duties and Roles

System Administration: Be responsible for systems administration, including level-2 support and incident handling, problem resolution and break and fix
System Analysis: Participate in analysis and design of divisional, common or shared systems, including hardware, operating systems and infrastructure software (system utilities, security tools, monitoring tools, tuning tools and others) for both new and existing systems
System Installation: Install, test and upgrade systems, common or shared systems, including hardware, operating systems and associated infrastructure software (system utilities, security tools, monitoring tools, tuning tools and others) for both new and existing systems
Disaster Recovery: Participate in technical disaster recovery plan testing
Security Planning: Assist in system security planning
Problem Resolution: Provide technical problem isolation and resolution for a network (LAN, wireless, physical infrastructure) and may refer to documented processes, including isolating cable issues, performing diagnostics and configuring network devices
Needs Analysis: Review customer needs, gather information from relevant sources to understand problems and identify irregularities before major problems occur, documenting call data into a tracking system
Infrastructure Design: Develop infrastructure blueprints, solution diagrams, technology stack and integration mapping at an organizational level
IT Implementation: Design, implement and administer complex IT infrastructures for passenger facilitation or border control applications delivered to key accounts
Architecture Design: Participate in the design of the system's IT architecture and ensure its sizing and performance
Network Implementation: Participate in the system IT network equipment implementation, configuring and testing the whole system IT chain
Configuration Management: Be responsible for archiving the IT configuration and managing its evolution
Level 3 Support: Participate in the support of level 3 of the implemented IT systems

19. Infrastructure Specialist Roles and Responsibilities

Server Management: Manage server and SAN infrastructure, perform server and SAN maintenance, support and troubleshooting
System Monitoring: Conduct system monitoring, performance tuning, capacity and disaster recovery to ensure reliable performance and security
System Operations: Perform system operations in accordance with the bank's standards and procedures, e.g., backup, system monitoring, maintenance and administration
Project Implementation: Manage and liaise with internal stakeholders and external vendors in the IT systems project implementation
Policy Development: Develop, maintain and implement infrastructure policy and standards by the bank's and regulatory requirements
Technology Evaluation: Evaluate new products and technology, plan and implement business solutions
Monitoring Development: Develop new monitoring functionality to meet the business requirements in line with defined development standards
Technical Documentation: Transform non-technical requirements into a fully documented technical solution
Solution Definition: Define and maintain solutions in line with the enterprise management strategy
Reporting Management: Deliver accurate reporting and provide monthly management information
IT Guidance: Provide advice and guidance to all areas of IT in the application of monitoring technologies
Directory Setup: Set up Active Directory environments on the Windows servers
Application Rollout: Roll out applications across the business (e.g., McAfee Antivirus)
Exchange Management: Manage and maintain Microsoft Exchange, Office 365 and Microsoft Lync or Skype for Business
Infrastructure Enhancement: Enhance the existing infrastructure to keep current with our environment
Infrastructure Support: Provide administration, third-level support and involvement in infrastructure projects in alignment with global strategy

20. Infrastructure Specialist Functions

IT Operations: Manage basic operations of IT hardware, software, communications and application solutions
Change Management: Prepare for new or changed services and manage the change process
Solution Review: Review the overall solution and coordinate across different areas such as CRO, to ensure consistency
Vendor Guidance: Guide vendors providing and implementing the solution, e.g., Dell or EMC for Cyber Vault, Veeam for CRaaS and others
Project Guidance: Provide guidance to various members involved with the project
System Management: Continuously manage the IT system to ensure it meets defined requirements
Security Monitoring: Monitor the security of the IT system and ensure it meets security requirements
Infrastructure Design: Design infrastructure modernization and upgrades following business needs
Technical Direction: Provide technical and infrastructure direction for new system implementations
Change Deployment: Manage and report on infrastructure and system change deployments
System Improvement: Proactively propose system improvements and changes based on current trends
Infrastructure Automation: Create and enhance infrastructure automation across multiple platforms and cloud providers
Infrastructure as Code: Use Terraform and other automation tools to create infrastructure as code (IoC)
Monitoring Solutions: Create and enhance dynamic monitoring and alerting solutions using industry-leading services
Kubernetes Automation: Automate deployment and maintain Kubernetes-based platforms (OpenShift, EKS and others)
Component Automation: Automate deployment and maintain technology components (MongoDB, Kafka and others)

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