WHAT DOES AN INFRASTRUCTURE CONSULTANT DO?

Published: Sep 04, 2025 - The Infrastructure Consultant installs, upgrades, and maintains enterprise storage environments while managing data migration across storage arrays. This role involves optimizing storage performance, implementing automation, ensuring disaster recovery readiness, and acting as the primary point of contact during critical incidents. The consultant also collaborates with OEM vendors, leads root cause analysis efforts, and trains Level 1/2 support teams on both technical and procedural best practices.

A Review of Professional Skills and Functions for Infrastructure Consultant

1. Infrastructure Consultant Role Purpose

  • Network Deployment: Design and deploy routing, switching, security and wireless technologies (primarily Cisco) in a lead consultant and engineer role.
  • Solution Implementation: Implement overall solution for clients, including development of designs, documentation, and plans.
  • Network Assessment: Work with clients to perform assessments, health checks, performance tests, and capacity planning.
  • Client Training: Provide knowledge transfer, training, and documentation to clients upon project completion.
  • Cisco Expertise: Maintains current and thorough knowledge of Cisco routing, switching (including Nexus) and Wi-Fi technologies.
  • Opportunity Evaluation: Assist in opportunity evaluation and leading or assisting on pursuits at new clients or within existing ones.
  • Mission Alignment: Actively promotes an understanding and commitment to the mission of the business through performing behaviours consistent with the organisation's values.
  • Cisco Support: Provide support to clients on Cisco environments.
  • Customer Service: Support and conduct oneself in a manner consistent with customer service expectations.

2. Infrastructure Consultant Essential Functions

  • Infrastructure Design: Design of system, storage/backup, or network infrastructure for small to large-scale security-centric infrastructure projects.
  • Architecture Collaboration: Work closely with solution architects to define the best approach for design, security and implementation of infrastructure systems in physical and virtualized environments.
  • Sales Support: Work closely with the bid and sales team as well as other business partners in articulating solutions to customers.
  • Solution Delivery: Prepare and deliver the business value solutions for customers, including bill of materials, scope of work, man effort sizing, proposal writing and presentation.
  • Technical Validation: Conduct Proof-of-Concept to showcase the solution's technical feasibility.
  • Project Kickoff: Kickstart technical implementation together with the build team upon the award of projects.
  • Client Relations: Consistently maintain good rapport with product vendors and customers.
  • Industry Awareness: Stay updated with industry best practices and upcoming infrastructure trends.

3. Senior Infrastructure Consultant Details

  • Vulnerability Analysis: Review and analyse vulnerability reports and follow up.
  • Vulnerability Tracking: Ensure vulnerabilities are tracked and rectified on a timely basis.
  • Risk Mitigation: Responsible for developing and executing risk-based mitigation actions for networks, operating systems, and applications on servers or workstations.
  • Team Collaboration: Participate in vulnerability management calls with the regional vulnerability management team.
  • Incident Support: Support investigations of security incidents.
  • Root Cause Analysis: Identify root causes and ensure implementation of remediation actions.
  • Policy Management: Create and maintain vulnerability management policies, procedures and training.
  • Audit Readiness: Responsible for security audit readiness and carrying out remediation actions.

4. Senior Infrastructure Consultant Job Summary

  • Technology Support: Support the technology needs of the business (design, development and support of technology infrastructure).
  • System Assurance: Ensure that Visa Payments Ltd systems meet stated objectives relating to availability, performance, maintainability and security.
  • Service Contact Point: Contact for Business Critical services and other on-prem or 3rd party applications.
  • Project Delivery: Lead and participate in project activities, delivering infrastructure and IT implementations that are well planned, accurately built to spec and delivered on time.
  • Infrastructure Migration: Lead the discussions and architectural designs for the migration of existing applications into Visa Data Centres from an Infrastructure perspective.
  • Hardware Management: Responsible for all datacenter hardware, responding to any problems/incidents with a resolution (including critical out-of-working-hours issues).
  • Windows Applications: Responsible for all Windows-based enterprise applications, including resiliency, maintenance and problem handling.
  • VMware Management: Manage all VMware technologies across the estate, including vSphere, ESXi, vCenter, HA and network configuration.
  • Cloud Operations: Responsible for the AWS cloud environment, including and new implementations and responding to any issues with a prompt resolution.
  • Datacenter Build: Spec, plan and build all major datacenter implementations, including network equipment, host servers, SAN and other storage devices, and security devices.

5. Senior Infrastructure Consultant Duties

  • Security Product Management: Responsible for all enterprise security products, including Forcepoint DLP, proxy, mail filter and Symantec antivirus.
  • Azure AD Administration: Manage existing Azure AD environment, including all AAD SSO-enabled enterprise applications and conditional access rules.
  • System Maintenance: Maintain/upgrade for all operating systems, including Windows Servers, ESXi, vCenter, HPE firmware, and storage firmware.
  • Technical Solution Delivery: Develop and deliver effective technical solutions, aligned with the infrastructure strategy.
  • Process Alignment: Align with VPL’s Change, Incident and problem management processes.
  • Security Remediation: Remediate security findings and other vulnerabilities within the resolution dates.
  • Exception Handling: Represent security exceptions to relevant committees to gain acceptance.
  • Stakeholder Collaboration: Build and manage relationships with other teams and divisions both locally within VPL and Visa as a wider organisation.
  • Process Implementation: Work with the requirements, documentation, and training teams so that process improvements are implemented, documented, and users are trained in their use.
  • IT Process Advocacy: Evangelize the virtues of IT process management, creating a collaborative environment.
  • Business Communication: Liaise in written and verbal forms with peers and other areas of the business, presenting to Senior Management to gain support.

6. Infrastructure Consultant General Responsibilities Infrastructure Consultant Key Accountabilities

  • Storage Management: Install, upgrade and maintain the Storage environment.
  • Vendor Coordination: Coordinate with OEM vendors with respect to support cases and license management.
  • Data Migration: Manage to work with the Migration of Data between storage Arrays.
  • Storage Optimization: Perform tuning and storage optimization as per business needs.
  • Data Restoration: Plan and execute restoration and replication of data in coordination between teams.
  • Disaster Recovery: Plan and execute knowledge of Disaster Recovery Management.
  • Incident Ownership: Act as a single point of ownership for the customer solution during major critical incidents.
  • Problem Management: Engage the problem management process for root cause determination and permanent corrective action.
  • Automation Implementation: Implement automations for a significant reduction in manual efforts.
  • Technical Training: Train L1/L2/colleagues on various operational topics, both technical and process.

7. Infrastructure Consultant Roles and Responsibilities

  • Team Development: Provide guidance and training to develop the team.
  • Training Coordination: Train and coordinate with someone to conduct the training.
  • Goal Setting: Work with the manager to set refresh goals and motivate the team to meet those goals with the highest quality.
  • Relationship Building: Build and maintain relationships with the team, with Tech Central, and across sub-divisions and both internal and external partners to support project initiatives.
  • Obstacle Resolution: Assist the team with the identification, evaluation, and resolution of potential obstacles which may have an impact on the completion of the Refresh goals.
  • Issue Escalation: Elevate items of high concern to the manager, focusing on recommended courses of action.
  • Solution Delivery: Provide the delivery of a range of technical solutions in the area of expertise.
  • Technical Escalation: Act as the point of escalation for technical issues.
  • Service Deployment: Deploy a high level of design, implementation and support services.
  • Presales Support: Provide technical assistance to the presales team.
  • Project Assistance: Hands-on approach to assisting projects.

8. Infrastructure Consultant Duties and Roles

  • Solution Delivery: Deliver end-to-end solutions in complex infrastructure environments.
  • Service Design: Design services on infrastructure platforms, on-premise, and cloud-based solutions, primarily in Azure, in tight timeframes.
  • Cloud Implementation: Follow through with the implementation of cloud services for customers.
  • Infrastructure Support: Work with networks, storage, virtual machines, and access control for the customers.
  • Issue Troubleshooting: Troubleshoot to identify issues and work to solve the problems as efficiently.
  • Configuration Management: Use configuration management as part of a practice and tooling.
  • Infrastructure Automation: Automate the delivery and operation of infrastructure.
  • Red Hat Deployment: Routinely assess, design, and implement Red Hat's core offerings, including Red Hat OpenShift Container Platform, Red Hat Ansible Tower, Red Hat Enterprise Linux (RHEL), Red Hat OpenShift Ceph and Gluster Storage, and Kubernetes-based technologies.
  • Sales Participation: Participate in sales and proposal presentations.
  • Account Activities: Complete ongoing team account activities.

9. Infrastructure Consultant Roles and Details

  • IaC Development: Lead or participate in designing, developing and testing IaC solutions for on-prem or Cloud platforms (IaaS or PaaS).
  • CI/CD Integration: Support DevOps operations by integrating developed IaC into CI/CD pipeline builds.
  • Script Automation: Create and write playbooks in Ansible and shell scripts to automate incidents, service requests, deployments, etc.
  • Environment Provisioning: Automate the provisioning of environments, cooking up recipes with Ansible, and deploying environments, including test automation.
  • DevOps Administration: Develop, configure and administer overall DevOps and IT automation solutions.
  • Process Setup: Define and set up the process for managing Ops-developed playbooks.
  • Ansible Management: Administer Ansible infrastructure, perform maintenance and configuration and provide SME level support.
  • Customer Consulting: Provide consulting to customers of major companies from a broad perspective, including business analysis from the customer's perspective, after understanding the management issues of customers with Microsoft cloud solutions centered on Azure.
  • Cloud Productivity: Look for solutions for improving productivity by cloud that combines Data Center Exit, Lift&Shift, Cloud Operations, DevOps and Log Analytics solution, so these for major companies, Solution proposals and deliveries.

10. Infrastructure Consultant General Responsibilities

  • Cloud Architecture: Function as a cloud infrastructure architect in the telecom domain.
  • Client Consulting: Act as a senior consultant for cloud infrastructure deployments for IBM clients.
  • Project Delivery: Act as a hands-on member of delivery project teams.
  • Infrastructure Design: Design and development of virtualized infrastructure, automated container platforms, deployment pipelines, and cloud-ready application architectures.
  • Platform Implementation: Implement automated, containerized cloud application platform solutions with a focus on infrastructure concerns, including networking, storage, virtualization, security, logging, monitoring, and high availability and system resilience.
  • Technology Learning: Learn new technologies quickly, including container orchestration, container registries, container build strategies, cloud storage, and software-defined networks.
  • Hardware Assessment: Assess current status/needs and recommend a laptop for ED as soon as possible (old one is not functioning).
  • Technology Planning: Responsible for developing a Technology Plan.
  • Grant Support: Develop proposed purchases with price estimates to attach to the grant application (prepare a functional assessment that can be included in the grant application for IT to be included in renovations, including hotspots).
  • Technology Analysis: Analyze and prioritize challenges and opportunities within technology.
  • Requirements Gathering: Gather and document requirements for the proposed solution (scope of work).

11. Infrastructure Consultant Essential Functions

  • IT Expertise: Serve as a subject matter expert at the customer site, addressing technical, development, or strategic IT requirements.
  • Technical Oversight: Oversee technical responsibilities, including problem identification, system architecture definition, software specification and design, implementation, testing, customer training, and deployment of open source solutions.
  • Problem Solving: Work on problems of a diverse scope where analysis of data requires the evaluation of identifiable factors.
  • Industry Knowledge: Use skills as an experienced professional with a full understanding of industry practices and Red Hat's policies and procedures.
  • Method Selection: Demonstrate considerable judgment in selecting methods and techniques.
  • Email Migration: Migrate the email ecosystem from Google Workspace to Microsoft for three users.
  • VOIP Setup: Select and set up service with a VOIP provider for the organization.
  • Microsoft Audit: Complete an audit of the current Microsoft administrative setup for safety and efficiency.
  • Infrastructure Support: Share IT skills with the ARRE Foundation on this infrastructure improvement project to help a small team work together more efficiently, as it raises money for research.
  • Community Impact: Help bring answers to families who live with a very poorly understood genetic condition.

12. Infrastructure Consultant Additional Details

  • Engagement Delivery: Scope and deliver technical engagements that help customers build, evolve, and migrate.
  • AWS Enablement: Realise the benefits from the AWS environment, including establishing a foundational AWS environment, including Landing Zone/Control Tower, IAM, Networking, CloudFormation Templates, guardrails, monitoring and automation.
  • Migration Strategy: Analyse customer application portfolios and on-premises data centre environments, recommending and testing migration approaches for applications and implementing scale migrations.
  • Customer Leadership: Take technical and relationship leadership on customer engagements, using well-architected practices and experience.
  • Architecture Decisions: Identify and make decisions on architectural and design trade-offs.
  • Pre-Sales Support: Participate in pre-sales on-site visits to understand customer requirements, both business and technical.
  • Proposal Support: Support the Practice Manager in scoping and proposing technical engagements.
  • Infrastructure Implementation: Act as the infrastructure specialist to implement infrastructure projects.
  • Issue Resolution: Identify issues and provide solutions throughout project implementation.
  • Support Services: Provide ongoing support services to ensure the infrastructure's health and performance.
  • Incident Management: Resolve infrastructure-related incidents, perform root cause analysis and suggest preventive actions.
Relevant Information
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