What Does An Infrastructure Manager Do?

WHAT DOES AN INFRASTRUCTURE MANAGER DO?

Published: Sep 11, 2025 - The Infrastructure Manager provides strategic and technical leadership to a team of infrastructure administrators and engineers, ensuring alignment with business objectives and IT operational goals. This role involves overseeing resource planning, project prioritization, and infrastructure capacity management while fostering team development through coaching and mentorship. The manager also drives continuous improvement by implementing best practices, policies, and scalable solutions that balance performance, cost, and risk.

A Review of Professional Skills and Functions for Infrastructure Manager

1. Infrastructure Manager Additional Details

Team Leadership: Manage and grow a small team of DBAs, infrastructure engineers and developers.
Project Execution: Plan with the team, execute complex projects with minimal oversight.
Project Reporting: Report on the status of projects periodically, resolving roadblocks independently.
Infrastructure Management: Infrastructure, build, and config management development and code review.
Cloud Training: Cross-training of Engineering staff on Cloud and DevOps concepts and procedures.
Team Mentorship: Responsible for mentoring team members.
Issue Resolution: Perform management and troubleshooting.
Linux Configuration: Configure and manage Linux-based tools and third-party cloud services.
Process Documentation: Thorough, clear, concise documentation of the above.

2. Infrastructure Manager Roles

Global Infrastructure Oversight: Responsible for all IT infrastructure at all the company’s facilities worldwide (production sites and offices).
IT Services Management: Responsible for the global IT services.
Systems Development: Design, develop, implement, and coordinate IT systems, policies, and procedures.
Infrastructure Strategy: Define IT infrastructure strategy, architecture, and processes.
Cybersecurity Collaboration: Work in synergy and collaboration with the Cyber Security team.
Data Security: Ensure security of data, networks, and backup systems.
Strategic Planning: Set and monitor the long-term and short-term plans according to the IT strategy.
Budget Management: Handle annual budget and ensure cost-effectiveness of the IT infrastructure.
Process Improvement: Establish Ka PI system and drive continuous process improvement initiatives.
Service Provider Oversight: Manage IT service providers and IT equipment of worldwide users.
Team Leadership: Direct management of the IT system team and the IT service team leader.

3. Infrastructure Manager Duties

Infrastructure Maintenance: Own all operational maintenance activities to be performed on IT infrastructures.
Maintenance Planning: Work with staff to develop proactive maintenance plans, scheduling and maintenance windows, and implementation and follow-up.
Network Oversight: Oversee the corporate network infrastructure.
Network Management: Ensure uptime and solid understanding of networking concepts, routing protocols, network segmentation and firewall device management.
Server Management: Oversee the Server/system, Linux-based server/system and Virtualised Servers.
Software Knowledge: Understand related software, including Microsoft Operating Systems (Desktop/Server), Microsoft Exchange, VMWare, virtualization technologies and anti-virus.
Support Team Oversight: Oversee the Frontline support team to ensure it meets the Service Level Agreement.
Support Prioritization: Work with staff to develop priorities between support needs, proactive maintenance activities and projects.
Staff Evaluation: Evaluate the performance of the staff through day-to-day operations, successful proactive maintenance, and reduced unscheduled downtime.
Change Management: Follow the change management process.
Vendor Relations: Manage relationships with the various Internal departments and external vendors.
Policy Compliance: Ensure technician adherence to company and IT policies and procedures.
Hands-on Support: Get hands-on when issues are escalated to help troubleshoot and resolve an issue.

4. Laboratory Infrastructure Manager Responsibilities

Technology Exposure: Work with very interesting technologies and datasets (human genomics).
Clinical Workflow: Involved in taking patient samples from order to result in a multi-product clinical laboratory.
Software Development: Build custom software and enhance commercial off-the-shelf products that support order-to-result workflows.
API Integration: Build and maintain APIs and services that will exchange data with various internal and external systems.
Requirement Analysis: Analyze requirements, create complex software designs, vet them with multiple stakeholders and cross-functional teams and incorporate feedback prior to implementation.
Code Quality: Code for efficiency, reusability, scalability and all other utilities by following existing frameworks and practices or creating new ones.
Automated Testing: Develop and maintain automated tests for regular releases.
Cluster Management: Help manage multiple clusters and distributed file systems.
System Troubleshooting: Troubleshoot the system stack down to the source code level, e.g., shell scripts, Python and others.
Infrastructure Support: Maintain, monitor, and support the infrastructure environment and/or facilities.
System Reliability: Support improvements for increased system reliability and performance.
Vendor Coordination: Work with vendors to troubleshoot, upgrade and repair systems.

5. Infrastructure Manager Details

Technical Leadership: Provide technical leadership and guidance for infrastructure upgrades and adjustments.
Process Development: Create and develop processes and best practices that help operate and build infrastructure.
Infrastructure Architecture: Provide guidance and best practices for the development, implementation, installation, and operation of the infrastructure engineering architecture for the organization.
Decision Making: Drive decisions, ensuring that the resources are.
Action Implementation: Implement the action, and schedule work required to achieve results.
Project Execution: Oversee and execute IT projects of varying sizes on my own and as part of the wider team.
Problem Solving: Proactively solve day-to-day problems and exercise good judgment, including the determination of when and how to escalate issues.
Team Coordination: Lead team meetings and coordinate work between various departments.

6. Infrastructure Manager Job Summary

M365 Administration: Manage, configure, and maintain the Microsoft 365 environment.
System Standards: Develop and implement system standards, processes, and security that maintain the health of the environment.
Issue Escalation: Act as escalation resource for any related system/infrastructure issues under his/her responsibility, providing support to the IT Support.
Employee Support: Demonstrate high standards for Employee Support Services.
Infrastructure Monitoring: Manage network and endpoint monitoring, plan resources for high availability of infrastructure and data.
Support Escalation: Provide support escalation to the IT Support Team.
Vendor Coordination: Partner with multi-vendor technical resources to ensure that the technology infrastructure functions appropriately.
Outage Management: Ensure outages are dealt with quickly and effectively.
Support Policies: Establish best practice policy and procedures through the entire technical support process.
IT Collaboration: Collaborate with other IT members on cross-departmental projects, including cybersecurity initiatives, inventory management and user account management.
Security Tools: Work with security tools such as Darktrace, AlienVault, and Zero Fox.

7. Security Infrastructure Manager Overview

Executive Collaboration: Work directly with the CISO and other engineering and security leaders.
Security Strategy: Set security strategy for DoorDash’s cloud infrastructure and applications that run within that cloud infrastructure.
Cloud Architecture: Responsible for the security architecture of the cloud network.
System Integration: Ensure resources and applications that run within the cloud all fit into a cohesive system that honors the requirements of information security policy and standards for segmentation and configuration.
IAM Optimization: Optimize IAM policies to ensure least-privilege access is granted to employees and applications that run within the cloud.
Sensor Strategy: Strategize and define network and endpoint sensors that will feed data and metrics into DoorDash’s security monitoring framework.
Data Loss Prevention: Create and manage a data loss prevention program to prevent sensitive data from proliferating within or leaving the cloud network.
Risk Assessment: Assess and present infrastructure security risk solutions and tradeoffs to DoorDash leadership that enable risk-based decision making.
Team Development: Manage career development for a team of associates, including training and mentoring, conducting performance reviews and exhibiting behaviors to be modeled by team members.

8. Infrastructure Manager Roles and Responsibilities

Infrastructure Design: Design and build the underlying infrastructure so can scale to the next level.
High-Volume Systems: Build systems that can handle millions of transactions a day.
System Reliability: Improve the reliability of core systems.
Disaster Recovery: Develop and test a Disaster Recovery Plan.
Monitoring Tools: Implement a dashboard to monitor critical internal and external SLAs.
Incident Management: Triage and perform incident resolution and post-mortem across any part of the system.
Global Coordination: Work with teams in various time zones to ensure personnel redundancy and failover are in place.
Process Scalability: Plan and implement optimizations to maintain the scalability of business processes.

9. Infrastructure Manager Duties and Roles

Cross-Functional Collaboration: Work with a cross-functional team across multiple departments.
Analytics Implementation: Identify and implement business analytics requirements.
Data Strategy Leadership: Work with business stakeholders to create a Data Strategy and provide technical leadership, guidance and to identify, define and build data solutions.
ETL Development: Build data pipelines and ETL processes to ensure near-real-time data analytics.
Business Understanding: Responsible for attention to detail and eager to understand the various aspects of the business.
Data Services Leadership: Hands-on leadership, influence, and development of all things data services.
Team Management: Manage a team of DevOps and Reliability engineers and mentor them on technical direction.
Monitoring Culture: Harness a sense of proactive monitoring and observability and drive the team towards that goal.
Technology Awareness: Responsible for eye on the changing technical landscape and recommending tools and services.
Solution Architecture: Play an active role in solution design and architecture.

10. Infrastructure Manager Roles and Details

Secure System Design: Make security a core tenet behind system design.
PCI Audit Coordination: Work with PCI QSA to coordinate quarterly and annual audits.
Compliance Reporting: Collaborate with external partners to provide PCI compliance reporting needs.
Tool Evaluation: Evaluate and recommend third-party tools to achieve business goals.
Data Architecture: Develop modern data architectural approaches for business intelligence reporting and analytics, including those for machine learning models and data science, ensuring effectiveness, scalability, and reliability.
ETL Strategy: ETL tool evaluation and implementation to prepare for scaling and efficiency.
ETL Development: Design, develop, implement, and optimize existing ETL processes that merge data from disparate sources for consumption by data analysts and scientists, business owners, and decision makers.
ETL Software Evaluation: Complete current evaluation of new ETL software options, propose recommendations, and implement the solution.
Data Processing: Facilitate data transformation, normalization, cleansing, aggregation, workflow management, and business rule application.
Data Quality Control: Detect data quality issues, identify their root causes, implement fixes, and design data audits to capture issues.

11. Infrastructure Manager Role Purpose

NOC Planning: Build a NOC and on-call plan to look ahead to any issues and trigger alerts to relevant parties.
DevSecOps Promotion: Promote DevSecOps initiatives like container scanning, pre-commit hooks to improve rollout strategy.
Threat Mitigation: Keep a close eye on security alerts and coordinate with the security team to mitigate threats.
DRP Testing: Periodically conduct DRP test and review outcomes.
DRP Scaling: Plan initiatives to continuously scale DRP plans to keep up with stack changes.
Audit Coordination: Coordinate with the security team for quarterly and yearly compliance audits and follow up with a remediation plan.
DLP Scanning: Run periodic DLP scans, review results and plan remediation.
Key Management: Catalog and maintain a master key document and manage periodic rotation.
IaC Testing: Enforce unit testing of IaaS tools like CloudFormation and Terraform.

12. Infrastructure Manager Key Accountabilities

Operational Excellence: Drive operational excellence in everything do, this includes creating processes, procedures, and automation to improve efficiency in day-to-day tasks and projects.
Infrastructure Management: Manage resources, service providers and partners to build and support physical infrastructure focused on EMEA.
Team Development: Contribute to all parts of the employee life-cycle, including recruiting, hiring, managing, and mentoring engineers.
Cross-Team Collaboration: Build strong relationships across the infrastructure discipline to ensure teams are focused on delivering high impact infrastructure solutions for engineering and customers.
Documentation Oversight: Create documentation and manage remote contractors.
Datacenter Operations: Complete datacenter installations and upgrades, including hardware manufacturers, datacenter and network providers, logistics partners and other service providers in support of growing datacenter locations.
Process Standardization: Assist with the definition, documentation and implementation of consistent processes across all regions.
Technology Innovation: Seek opportunities to introduce cutting-edge technology and automation solutions that are effective, efficient and scalable.
Infrastructure Deployment: Improve the ability to deploy and maintain global infrastructure.

13. Infrastructure Manager Job Summary

EHS Management: Manage all aspects of EHS activities on site to ensure full compliance with local regulations and GE procedures.
Site Infrastructure: Manage the regulatory design, construction, system installation and security administration for Site Wrocław.
Crisis Planning: Develop crisis management and business continuity plans for Site Wrocław.
Asset Optimization: Manage effectively the fixed assets and the optimal use of energy media.
Production Support: Provide reliable infrastructure support for entire production flow.
Industrial Standards: Build and implement high industrial standards for production support activities.
Problem Solving: Commit to collaborating on new solutions and effective diagnosis of problems that occur both within and outside of the Factory.
Program Execution: Implement and execute GE EHS programs/processes and maintain site-specific EHS documentation and plans.

14. Infrastructure Manager Role Purpose

Regulatory Guidance: Provide guidance and interpretation of EHS regulations and requirements.
Team Collaboration: Collaborate with Operations and other teams.
Program Implementation: Implement programs to include change management and drive a proactive and positive safety culture.
Compliance Management: Partner with the global EHS team to manage site EHS compliance activities (inspections, training, monitoring, sampling, etc.).
Compliance Auditing: Drive EHS compliance through audits, process/equipment review and site inspections.
Risk Reduction: Lead site risk elimination/risk reduction activities.
Regulatory Reporting: Complete all site regulatory reports (air, hazardous materials, waste, etc.).
Injury Prevention: Lead site injury and illness prevention program.
Incident Management: Lead incident/accident investigations and develop corrective and preventive action plans.

15. Infrastructure Manager Key Accountabilities

Trade Floor Management: Manage the London Trade Floor and high-touch end-user support.
Regional Governance: Oversight and Governance responsibilities for all EMEA trade floors.
Strategic Alignment: Develop strategies to meet business strategy goals and demonstrate an in-depth understanding of how Technology Infrastructure integrates within the overall technology function to achieve objectives.
Team Leadership: Lead and motivate a team, conducting managerial responsibilities.
Resource Planning: Perform evaluation and management, employee selection, compensation, budget management and resource planning.
Issue Resolution: Resolve issues that have an impact beyond one's own area and apply an in-depth understanding of concepts and procedures within own area and basic knowledge of other areas.
Stakeholder Engagement: Provide services by using insights from stakeholder or partner relationships, actively seeking information to understand issues, expectations and needs.
Process Improvement: Ensure essential procedures are followed and contribute to defining standards and recommending reengineering efforts for continuous improvement.
Decision Making: Provide evaluative judgment based on analysis of information in complicated, unique and dynamic situations, drawing on a diverse range of internal and external sources.
Communication Influence: Persuade and influence others through communication and diplomacy skills and negotiate with external parties.
Risk Management: Appropriately assess risk when business decisions are made.
Reputation Safeguarding: Consider for the firm's reputation and safeguarding Citigroup, its clients and assets.
Regulatory Compliance: Drive compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior.
Conduct Oversight: Conduct and business practices, and escalating, managing and reporting control issues with transparency.
Supervision Accountability: Effectively supervise the activities of others and create accountability with those who fail to maintain these standards.

16. Infrastructure Manager Overview

Cross-Team Partnership: Oversee partnership and collaboration with areas such as the Cloud Engineering Team, Enterprise Architecture, and Cyber Security.
Architecture Collaboration: Partner and works Enterprise Architecture and eDNA architecture teams.
Data Asset Management: Oversee the engineering, design, build, and maintenance of enterprise data assets, adhering to architecture standards.
Cloud Product Support: Support the creation of strategic data products in Cloud environments and the exploration of new technologies and techniques.
Technology Validation: Engage with users and vendors to execute technology proof of concepts that validate use cases and the value of new solutions.
Platform Adoption: Onboard new platforms and tools to ensure solutions are adopted effectively across the organization.
Team Collaboration: Collaborate with Data Engineering, Data Science, and other teams.
Tooling Improvement: Identify tooling gaps and inefficiencies, and partner to implement solutions for their needs.
Technology Research: Research and experiment with data and analytics tools to stay at the forefront of technology trends.
Innovation Enablement: Drive innovation and experimentation, matching business needs with technology solutions.
Talent Development: Recruit, motivate, and develop a diverse team of professionals and leaders.
Team Performance: Sustain a high-performing, strategically focused workforce within the Platform and Tools Enablement COE.
Resource Accountability: Accountable for the financial and human resources of the Platform and Tools Enablement COE, including, but not limited to, budgeting and staffing of the function.

17. Infrastructure Manager Responsibilities and Key Tasks

Network Leadership: Provide technical leadership for network and security solutions.
Infrastructure Leadership: Provide technical leadership for Virtualization, Windows, Exchange, and cloud technology solutions.
Incident Management: Provide leadership for incident escalations and P1 outages.
Disaster Recovery: Participate in disaster recovery testing and business continuity planning sessions.
Dependency Management: Work with business-aligned technology teams to identify project dependencies.
Service Consistency: Ensure consistency of all infrastructure service delivery commitments.
System Maintainability: Ensure the consistency and maintainability of existing infrastructure, systems, applications, and tools by maintaining, monitoring, measuring, and.
Standards Implementation: Maintain and implement standards or procedures for implementing and operating technical solutions.
Team Supervision: Directly manages, mentors, coaches and supervises the IT staff.
Task Assignment: Ensure appropriate assignment of job duties to enhance the maximum delivery of IT services.
Vendor Management: Manage outside vendor relationships and contract workers.
Budget Administration: Develop and administer a budget for IT expenditures.

18. Infrastructure Manager Additional Details

Data Center Design: Design of Data Centers, IT Rooms and IDFs.
Critical Infrastructure: Implementation of infrastructures associated with critical environments, such as Racks, UPS, PDU, ATS, and structured cabling.
DCIM Deployment: Deploy the DCIM platform at Grifols Sites.
Team Building: Build and enable a team that establishes effective and trusting working relationships with all of their business and IT partners.
Cross-Team Engagement: Engage regularly with cross-functional teams, IT management, and other technical staff.
Technology Integration: Effectively implement and integrate new technologies and applications.
Vendor Coordination: Establish and manage effective working relationships with external service providers supporting areas of responsibility, and supervise contractor teams.
Architecture Planning: Contribute to planning the evolution of the enterprise architecture.

19. Infrastructure Manager Tasks

Technology Alignment: Ensure the alignment of future information technology concepts and capabilities with the client's expectations.
Risk Identification: Proactively identify project risks and issues.
Issue Resolution: Help determine necessary escalation, mitigation, and resolution steps.
Documentation Management: Create, review, update, and approve required documentation for changes and projects in accordance with IT Methodology.
Process Guidance: Advise Infrastructure team members in complying with the defined procedures, tools, and methodology to be used in each project.
Adoption Management: Oversee adoption management of new systems, functions, and technologies, including the development and delivery of end-user training.
Project Leadership: Lead infrastructure support staff in the planning of projects of varying size and complexity, advising in areas of specific expertise.
System Installation: Manage and perform the modification and installation of systems.

20. Infrastructure Manager Job Description

Infrastructure Deployment: Oversee system infrastructure components deployment through post post-go-live support phase.
Issue Management: Manage and monitor a queue of issues and changes for the team.
Stakeholder Communication: Ensure timely resolution, ensure stakeholders are updated regularly on progress.
Platform Expertise: Advise users of assigned platforms and the technicians supporting those platforms as a subject matter expert.
Change Planning: Ensure the effective design and planning of operational changes.
User Education: Lead the development of ongoing user education programs and may deliver technical training to IT staff in areas of responsibility.
Business Case Development: Consult with IT peers and the immediate team in developing business cases for critical technology projects.
Global Engagement: Engage with IT teams globally.
Strategic Solutions: Create and implement strategic solutions leveraging internal capabilities and external service provider support to achieve business objectives.

21. Infrastructure Manager Responsibilities

Team Collaboration: Collaborate with stakeholders and other technical services teams.
Technology Delivery: Plan and deliver new trading technology and systems.
Engineering Leadership: Lead the engineering efforts to automate processes, monitor systems, and improve software management.
System Availability: Maintain the health and availability of a world-class trading ecosystem.
User Support: Provide user support and training for in-house and 3rd party software throughout the day.
Software Monitoring: Maintain and monitor all server-side software to ensure systems are working.
System Administration: Perform system administration, installation, problem isolation, and resolution on Windows/*nix systems.
Release Coordination: Partner with other engineering teams to coordinate software, hardware, and application releases, upgrades, and maintenance.
Facility Management: Lead expansion and retrofitting of facilities and data centers.
Infrastructure Monitoring: Monitor environmental conditions of critical infrastructure.
Technology Innovation: Test out new tech and explore innovative ideas to enhance employees’ use of technology.

22. Infrastructure Manager Responsibilities and Key Tasks

Network Management: Design, implement and maintain all LAN/WAN activities, including vendor negotiations, hardware/software selection, resolving connectivity issues and vendor escalation.
Security Oversight: Responsible for the level-1 security to protect the hardware, software and information resources from unauthorized access, tampering, or physical damage.
System Maintenance: Carry out acquisition, installation, maintenance, and problem diagnosis of systems.
Asset Management: Accountable for IT Assets inventory and life cycle management.
Backup and Recovery: Accountable for Backup and recovery, as well as DR effectiveness.
Contract Ownership: Accountable for all IT contracts.
Hardware Maintenance: Manage hardware maintenance activities and system tests to ensure the effectiveness of the hardware and software in use.
Infrastructure Delivery: Provide high-quality and responsive IT infrastructure function in terms of reliability, availability, performance and support, within defined areas of responsibility that meet agreed services levels.
Agreement Ownership: Own Hardware and software agreement.
Budget Management: Responsible for managing the operation within the approved annual budget.

23. Infrastructure Manager Additional Details

Roadmap Development: Draw the road map for Group IT Infrastructure and Security.
Infrastructure Design: Design infrastructure and security according to business and operations needs.
System Availability: Maintain system availability and SLA.
Budget Management: Responsible for CAPEX and OPEX management.
Vendor Management: Responsible for endor and supplier management, making sure the deliveries are on track.
Strategic Planning: Strategy planning for Group IT Infrastructure and consistently review and propose ideas to improve the SLA.
Technology Adoption: Keep abreast with current technology, and adapt new technology into the Group IT Infrastructure.
Solution Delivery: Responsible for Solution Formulation and Delivery for IT infrastructure and Cybersecurity.
Team Leadership: Responsible for team leadership and management.

24. Infrastructure Manager Roles and Details

Stakeholder Engagement: Engage with project leads and other stakeholders.
Strategic Alignment: Ensure alignment of team prioritization with the strategic objectives of the organization.
Team Development: Support team members’ individual development plans.
Skill Building: Build new skillsets required to thrive in a DevOps, Infrastructure as Code framework.
Capacity Planning: Oversee infrastructure capacity planning to support future business requirements.
Platform Availability: Ensure the health and availability of established enterprise server and storage platforms.
Vendor Management: Manage vendors, maintenance contracts and renewals.
DevOps Advocacy: Advocate the use of DevOps tooling, such as GitHub/Jenkins, in place of manual processes for server deployments.
Process Automation: Support the team in making process improvements through automation.

25. Infrastructure Manager Role Purpose

Strategic Advisory: Provide strategic, commercial and financial advice spanning the lifecycle of infrastructure projects to major corporates, public sector entities and infrastructure funds.
Transaction Advisory: Responsible for public sector PPP procurement bid/sell-side transaction advisory, capital raising advisory, and project development advisory.
Feasibility Analysis: Responsible for financial feasibility, business case, commercial model study, and market analysis.
Financial Modeling: Responsible for project finance model review.
Policy Advisory: Responsible for infrastructure policy and regulatory advisory.
Mandate Management: Manage transactions and advisory mandates with a portfolio of assignments at any one time.
Business Development: Develop opportunities, prepare management advisory proposals, and build a portfolio of opportunities/projects to assist with business development.
Team Collaboration: Work in a dynamic team environment on infrastructure projects focusing on urban, transport and social infrastructure sectors.
Cross-Border Coordination: Liaise with other business units of KPMG, including, but not limited to, Tax, Accounting and Transaction Services, and other KPMG country member firms globally.

26. Infrastructure Manager Accountabilities

Project Oversight: Provide management in the control, management, coordination and reporting of the design and construction phase.
Project Delivery Compliance: Ensure that the projects are delivered to the agreed schedule, budget, quality, environmental and health and safety standards.
Safety Compliance: Ensure that appropriate health and safety compliance matters are in place at all times.
Stakeholder Communication: Develop and manage effective communication and liaison with all relevant internal and external stakeholders.
Requirement Integration: Ensure that requirements are identified, assessed and appropriately integrated into the project.
Client Management: Work in a client-facing role, responsible for monitoring and managing the project through all stages of delivery.
Delivery Strategy: Develop the delivery strategy, guiding the design management, managing procurement and all construction activities through the extended professional team of consultants and contractors.
Meeting Coordination: Coordinate, plan and manage internal and external meetings in relation to the project.
Procurement Management: Drive the procurement of services and works required to deliver the project.
Risk Assessment: Provide input into the client system safety and project risk assessment and management process.
Relationship Management: Manage the overall client interaction and relationship, ensuring Mace’s position as a partner of choice.
Team Leadership: Establish and manage a high-performing team that strives for quality, safety, cost and schedule improvements at every opportunity with all delivery partners, questioning and seeking to improve the project deliverables.
Safety Leadership: Ensure that the highest standards of health and safety are considered as a priority throughout all stages of the project.

27. Infrastructure Manager Functions

Discipline Partnership: Partner with Project Managers/Project Directors for business development, quality management and the technical development of key talent within the relevant discipline within the Infrastructure Branch/Region.
Technical Input: Provide key technical expertise and input at different stages of multiple projects.
Quality Assurance: Ensure the highest technical quality of delivery within a specific discipline.
Business Development: Assist in Business Development activities for the Infrastructure Department.
Relationship Building: Lead and develop strong communications and working relationships with staff, management, subcontractors, public agencies and clients which support collaborative work practices.
Team Management: Manage internal multi-disciplinary design teams working on infrastructure projects and external consultants.
Cost and Quality Control: Ensure cost-effective, quality and timely input.
Reporting and Presentation: Prepare and present project reports and presentations for internal and external clients.
Proposal Preparation: Prepare technical proposals for submission to external parties.
Cost Estimation: Prepare cost estimates for infrastructure design projects.
Team Functionality: Ensure the effective functioning of large/complex and/or multidisciplinary teams by using appropriate interpersonal styles to promote team cohesion and collaboration.
Safety Culture: Create a safety culture within the area of responsibility.
Health and Safety Compliance: Ensure all work is completed in accordance with KEO health and safety policies.
Sustainability Integration: Ensure integration of sustainability principles in all inputs and outputs of teams within the area of responsibility.

28. Infrastructure Manager Essential Functions

Staff Development: Manage, coach, and develop staff.
Team Mentorship: Mentor a team of infrastructure administrators and engineers to grow and improve their overall contribution.
Strategic Leadership: Provide strong leadership abilities in the support of the Infrastructure and IT Operations strategy that is aligned with the needs of the business.
Technical Leadership: Provide technical leadership within a specific area of focus in the infrastructure department.
Work Prioritization: Use project schedule, service level agreements, and general organizational awareness to prioritize work and ensure the team is focused on the right things.
Resource Planning: Participate in resource planning and maintain the team’s allocation and forecast in ServiceNow PPM.
Strategic Execution: Implement and support short-term and long-term strategic plans.
Capacity Planning: Ensure infrastructure capacity meets existing and future requirements.
Policy Management: Assist with the development, implementation, and maintenance of policies, procedures, and associated training plans for infrastructure administration and support staff.
Solution Implementation: Research, select, and implement optimal technical solutions considering functional requirements, cost, and risk.
Organizational Development: Contribute to the overall development of strategic goals, performance metrics, communication practices and culture.
Continuous Improvement: Develop and make recommendations for continuous improvement of policies, procedures and technology.

29. Infrastructure Solutions Manager General Responsibilities

Technical Solution Delivery: Maintain and drive the development and deployment of technical solutions to be implemented across EE Infrastructure, including requirements and resources.
Project Planning: Develop and manage end-to-end project plans.
Milestone Tracking: Ensure timely delivery of milestones and deliverables.
Strategic Collaboration: Collaborate across Infrastructure and partners to define roadmap and long-term strategy.
Solution Design: Identify and drive the design of the appropriate technical solution to address business challenges and requirements.
Stakeholder Facilitation: Facilitate discussion with business and technical stakeholders to outline scope, goals, deliverables, resource needs, and timelines.
Task Management: Manage the day-to-day progress of project tasks.
Progress Communication: Communicate program and project updates, risks, and issues to management and stakeholders.
Risk Mitigation: Manage project delivery risks through effective identification, tracking, and mitigation of risks and dependencies.

30. Infrastructure Manager Roles

Infrastructure Implementation: Manage the team for the implementation of infrastructure and office equipment, e.g., servers, operating systems, databases, telephony, mobiles, etc.
System Availability: Maintain the availability and optimal performance of all computing, communications, and office equipment.
Team Availability: Manage the availability of the Infrastructure team.
Deadline Management: Balance short-term deadlines (reactive) and long-term projects (proactive).
Stakeholder Engagement: Establish and maintain stakeholder relationships with KFC Departments and the Franchisee community.
Customer Resolution: Ensure customer complaints are effectively addressed and resolved.
Site Auditing: Audit on-site to compile information regarding the existing building.
Design Discussion: Discuss with superiors regarding design requirements and ensure those to fit in the building size.
Vendor Coordination: Discuss with superiors regarding selected contractors/vendors and well-known regarding the timeline and quality expectations.
Renovation Oversight: Drive the renovations and send a daily report and bottleneck as well to get support from superiors and or relevant departments.

31. Infrastructure Manager Details

Team Leadership: Lead and manage the silicon development infrastructure team.
Infrastructure Planning: Develop infrastructure requirement plans and execution plans.
Infrastructure Operations: Responsible for testing, deployments and measuring infrastructure health.
Workflow Support: Familiar with supporting silicon development workflows, simulation environments, physical design, and software development.
Cloud System Design: Learn, design and build cloud computing systems for a diverse set of customers.
Service Quality: Measure customers’ productivity and take responsibility for the quality of service.
Strategy Delivery: Recommend drive and deliver the Digital Infrastructure Strategy, including 10-year partner lifecycle models, partner strategic workforce management implications, contracting model, measurement, insight, benchmarking, innovation and transformation to maximize investment value.
Policy Planning: Recommend Digital infrastructure partner policies, guidelines and transition plan that leads to a consolidation of infrastructure landscape, fewer hand-offs, improved performance and quality outputs.
Collaboration Strategy: Collaborate with the Delivery Units to develop the infrastructure partner, commercial and skillsets required to support and drive the Digital vision and strategy.

32. Infrastructure Manager Details and Accountabilities

Team Escalation: Mentor and act as a point of escalation for the team.
Client Engagement: Participate in client meetings and peer review processes.
Service Transition: Uplift handover processes to ensure successful service transition.
Queue Management: Drive service queues, ensuring timely response and incident resolution.
On-Call Scheduling: Schedule on-call resources for efficient after-hours coverage.
Client Satisfaction: Ensure all communications maximise client NPS and CSAT.
Low-Latency Systems: Hardware and infrastructure management, multicast, CPU isolation, low-latency system support and set-up for low latency.
Security Practices: Implement security best practices for service ID and application account management.
Cloud Infrastructure: Run, support, and build large-scale cloud-based automation and management systems.
Cloud Architecture: Provide cloud architecture mentorship and implement cloud orchestration solutions to support product capabilities.
Cross-Team Collaboration: Work closely with other engineering teams, product, marketing, operations, information security team, and customer support teams for end-to-end solutions.

33. Infrastructure Manager Details

DevOps Analysis: Analyze the current DevOps technology used within the company.
Configuration Compliance: Ensure configuration and compliance with configuration management tools.
Deployment Coordination: Work with the infrastructure and software engineering teams to define deployment requirements.
Root Cause Analysis: Analyze code and design faults to find root causes of errors and assemble systems to avoid similar faults in the future.
Technology Evaluation: Identify and evaluate new technologies for implementation.
Cloud Strategy: Accountable for the creation of Watercare's cloud-first strategic framework, as well as the continued development and ongoing management of Watercare's chosen cloud platforms.
Technology Innovation: Identify new and emerging technologies and products in order to optimise current and future requirements.
Service Continuity: Service continuity planning and support, as well as identifying critical business processes and associated risks.
Hybrid Cloud Management: Accountable for the management and maintenance of Watercare's hybrid cloud environment across multiple public cloud providers and private cloud infrastructure.
Pipeline Development: Work with the DevOps team to build efficient, reliable and secure pipeline services.

34. Infrastructure Manager Roles and Responsibilities

Team Leadership: Lead both Unix and Windows support teams that support the server fleet, across on-premise, private cloud and public cloud environments.
Customer Experience: Build, maintain and improve customer satisfaction and keep a fun culture across the team.
Project Coordination: Coordinate a variety of projects in a highly operational and regulated environment.
Staffing Management: Responsible for staffing allocations aligning to demand, and addressing any skills/demand gaps.
Talent Development: Hire, retain and develop talent across both teams.
Stakeholder Engagement: Respond to inquiries, escalations, and establish partnerships with key account teams, service owners and stakeholders.
Performance Management: Proactively managing team performance, aiming to deliver SLA targets according to contractual obligations.
Escalation Handling: Provide a first point of escalation for the team with respect to service/delivery issues.
Customer Satisfaction: Ensure customer satisfaction within the scope of responsibilities.
Knowledge Readiness: Ensure proper knowledge level of the team to cope with new trends and technologies in IT.
Process Optimization: Ensure the good use of all available processes, systems, and tools in the service delivery by the team.

35. Infrastructure Manager Additional Details

Systems Architecture: Inform and manage the development of systems architecture for Linux and Windows servers, storage systems, and virtualized and cloud systems.
DevOps Management: Manage the execution of DevOps pipelines, tools, and strategies.
Asset Inventory: Maintain current and accurate inventories of hardware, software, licenses, contracts for upgrades and support, certificates, etc.
Contract Renewal: Renew resource contracts and flag expirations and conflicts.
Security Monitoring: Monitor and analyze security concerns, deploy campus-provided security tools and liaise with ISC staff regarding systems security.
Best Practices: Participate in the development and communication of technical best practices across the TDI division.
Team Management: Manage the Infrastructure team.
Network Design: Responsible for the design, planning and construction of networks.
Middleware Management: Server and middleware management.
Infrastructure Operations: Responsible daily for infrastructure operations, maintenance and improvement.

Relevant Information

What Does An Infrastructure Specialist Do?

What Does An Infrastructure Consultant Do?