What Does An Infrastructure Analyst Do?

WHAT DOES AN INFRASTRUCTURE ANALYST DO?

Published: Sep 05, 2025 - The Infrastructure Analyst ensures the stability, performance, and security of IT systems by installing, configuring, and maintaining infrastructure hardware and software across development and production environments. This role involves proactive issue resolution, system monitoring, performance tuning, and third-level support to ensure high availability and reliability of business-critical applications. The analyst also collaborates with support teams, maintains comprehensive documentation, and contributes to continuous improvement through technical innovation and knowledge sharing.

A Review of Professional Skills and Functions for Infrastructure Analyst

1. Infrastructure Analyst Details and Accountabilities

Vision Delivery: Deliver and maintain the vision for the Next Generation User Workspace experience.
Strategy Definition: Set the strategy for how users will work and connect to the client's ecosystem from any device.
Virtualization Design: Design and deploy a complete virtualization solution (WVD, AWS Workspace, App virtualization).
Lifecycle Management: Create and maintain a complete end-to-end virtual desktop and application lifecycle.
Deployment Process: Create and maintain a process for modern OS and software and patch deployment.
Product Mindset: Drive a product management lifecycle mindset and supporting process.
Endpoint Testing: Design and implement continuous, automated endpoint testing.
UX-Security Balance: Drive a culture of balancing user experience and security in the end-user workspace.
Team Leadership: Guide the team through project planning, budgeting, prioritization, and execution.
Workflow Management: Drive workflow across change requests, documentation, ticketing, design sessions and meeting participation.
Incident Reporting: Implement processes to report on team incidents and requests.
Performance Metrics: Leverage these metrics to measure performance and drive continuous improvements.
Risk Mitigation: Mitigate risk associated with deployments or changes to the environment by understanding technical details in depth and asking the right questions.
Issue Resolution: Efficiently troubleshoot/prioritize issues and drive a culture of root cause analysis.

2. Infrastructure Analyst Functions

Infrastructure Management: Manage and support IT Infrastructure, including Windows Servers/Network routers and switches/MFP Printers/Desktops and Laptops.
Documentation Maintenance: Create and maintain technical documentation related to Windows Servers/IT appliances.
System Maintenance: Perform periodic preventive and corrective maintenance, updates to software/hardware.
Asset Inventory: Maintain inventory of IT assets using IT tools such as Lansweeper or System Centre.
Backup Monitoring: Monitor backup and restoration of databases.
User Support: Provide installation, configuration, maintenance and support to users, including branch office users.
Shift Support: Provide EOD support/weekend support based on the team roster.
Campaign Support: Provide IT support during major campaigns/peak periods.

3. Infrastructure Analyst Job Description

Process Compliance: Ensure that all processes and procedures required to maintain the integrity of the service are followed.
Infrastructure Support: Support of the infrastructure, installed software applications and users of the service.
Staff Management: Line management of staff focused on the HRDS, its development in accordance with the ITS strategy.
Community Engagement: Ensure the research community is apprised of the service and is able to make effective use of it.
Stakeholder Liaison: Liaise with key stakeholders at the University, including Information Governance and Research Governance and develop a financial sustainability plan for the service.
User-Centred Design: Lead a user-centred design approach to the service with close relationships with the research user community across all faculties.
Specialist Delivery: Design and deliver specialist IT infrastructure and services, and work closely with the University research community.
Change Adoption: Embrace change defined by the IT Project Roadmap.

4. Infrastructure Analyst Overview

Team Participation: Work within the ICT Solution Team of the organisation.
Technical Troubleshooting: Troubleshoot and resolve technical issues in a 2nd/3rd line capacity.
First-Line Support: Guide and support the 1st line team.
Customer Service: Provide a high level of customer service and act as 2nd in command to the Group ICT Solution Manager.
Infrastructure Maintenance: Ensure that all components of the ICT infrastructure are maintained appropriately and that service and support plans are reviewed and highlighted on a regular basis.
Project Assistance: Assist with the design and delivery of infrastructure projects and related work streams.
Network Monitoring: Implement and control suitable network monitoring processes and procedures.
System Availability: Ensure high availability of systems and ensure continued customer satisfaction.

5. Infrastructure Analyst Roles and Responsibilities

Architecture Development: Work with global and regional SMEs and architects to drive and develop Plant Computing architecture and solution design for ICS systems in compliance with cybersecurity requirements and guidelines for Mega projects.
Solution Implementation: Implement local IT Plant Computing DMZ per solution design for Mega projects.
Task Development: Develop Plant Computing FAT and SAT tasks for Mega projects.
Diagram Design: Develop Zone and Conduit Diagrams for ICS.
Security Assessment: Participate in ICS Cybersecurity Assessments.
Cybersecurity Deployment: Deploy ICS cybersecurity for Air Products sites.
Technical Support: Provide IT Plant Computing support for ICS PCs and servers at Air Products Plants, OSCs, Pipeline systems, and trailer fill systems.
Business Hours Coverage: Cover prime-time (Business) hours from Monday through Friday (local time).
On-Call Support: On-call support for urgent situations on non-prime-time hours, weekends and holidays.
Project Coordination: Provide coordination for site requests and project activities requiring IT assistance at remote locations.
IT Compliance: Maintain the safety and IT standards for site server rooms within the incumbent’s area of responsibility.

6. Infrastructure Analyst Roles and Details

Automation Implementation: Apply software skills, tools, and processes to implement automation solutions.
Problem Solving: Diagnose and resolve complex problems/issues and complete complex assignments.
Organizational Navigation: Leverage a thorough understanding of the State Farm organizational structure to navigate the organization.
Specification Development: Develop detailed specifications for complex assignments.
Workload Management: Take on several simultaneous work stories or focus on a single complex story.
Product Vision Support: Understand, support, and help define the vision and direction for the product development.
Quality Assurance: Apply understanding of product design, data and test solutions to ensure quality outcomes.
UX Leadership: Champion and lead others to design and develop for an exceptional user experience.
Infrastructure Maintenance: Address the day-to-day management and maintenance of infrastructure services, systems, and applications.
Infrastructure Automation: Apply enterprise application knowledge to gain efficiencies through the automation of infrastructure-related activities (e.g., manage configuration, provisioning, performance monitoring).
Strategy and Policy Development: Develop infrastructure strategy and operational policies, standards, and processes tailored to Enterprise Goals.
Asset Management: Develop asset management processes that support the provisioning, reporting, ownership, risk, controls, and financial status of Enterprise Technology assets.
Operational Partnership: Provide key information and partnership to Operations in order to ensure successful knowledge support.
Service Level Management: Ensure service level management through the development of processes, people, technology, and service level and operating level agreements.

7. Infrastructure Analyst Responsibilities and Key Tasks

Infrastructure Development: Maintain, support and develop the IT infrastructure across the business.
Project Coordination: Coordinate with relevant colleagues working in business development areas in formulating the inception of new infrastructure projects and business leads.
Documentation Support: Provide development and maintenance of system documentation (technical, operations, support and user).
Vendor Management: Support the management of relationships with development partners, contractors and service providers, ensuring that they have understood the project management regulations and processes.
Issue Resolution: Support the management of problem resolution.
Customer Analysis: Review customer needs, gather information from relevant sources to understand problems.
Problem Prevention: Identify irregularities before major problems occur.
Call Tracking: Document call data into a tracking system.
Standards Implementation: Assist the team with the development, implementation and monitoring of information systems standards, guidelines and procedures.
User Consulting: Provide advice to users, analysing user requirements and translating these into new applications.

8. Infrastructure Analyst Duties and Roles

System Integration: Determine application systems integration and linkage issues.
System Maintenance: Maintain, upgrade, or enhance existing user systems.
Technical Support: Troubleshoot and provide continuing support, including resolving difficult problems, advising on the use of new techniques, and monitoring transactions.
Performance Measurement: Measure performance and continued effectiveness of assigned systems, etc.
Security Testing: Test and implement system security for operating systems, infrastructure software (system utilities, security tools, monitoring tools, tuning tools, etc.) and infrastructure devices.
Technology Awareness: Maintain comprehensive knowledge of new technologies, equipment and services in the data communications industry.
Project Review: Review project designs and follow-up actions for project acceptance.
Documentation Drafting: Draft project-related documents such as work programmes, briefs, presentations, concept notes, or any other document, ensuring that documents are accurate and comply with Provident CRM format and style.
Issue Resolution: Resolve issues and problems that may arise in the implementation of projects.

9. Infrastructure Analyst Essential Functions

System Uptime Management: Ensure DB2 remains up and running for all of State Farm's customers by managing the installation, maintenance and support of DB2 and related tools on the z/OS platform.
Issue Troubleshooting: Troubleshoot product issues reported by users or proactively detected.
Stability Monitoring: Monitor DB2 for stability and recommend/implement actions to address issues.
Vendor Coordination: Work with vendors such as IBM and BMC on deploying new product releases, fixes and maintenance.
Feature Evaluation: Evaluate new DB2 development and functions to determine the impact on infrastructure and applications.
Tool Deployment: Build, support and deploy tools, products and automation.
Disaster Recovery: Participate in periodic Disaster Recovery exercises, be available on an occasional, rotating basis to support the 24x7 availability of DB2 systems.
User Assistance: Assist DB2 Developers and DBAs in using DB2 and related products.

10. Infrastructure Analyst Role Purpose

Change Implementation: Implement the software following the required change process.
Database Updates: Perform Network Management System (NMS) Database Updates for Weekly CDRSC/JES2 Corporate Table Distributions.
NETMENU Maintenance: Perform NETMENU maintenance and updates on a weekly schedule.
User ID Management: Perform Netview Userid Requests (Additions, Deletions, Changes).
TCPIP Port Management: Perform TCPIP Port Reserves (Additions, Deletions, Changes).
VTAM Updates: Perform VTAM Applids updates (Additions, Deletions, Changes).
OSA Connectivity: Perform/Implement/Configure/Customize new OSA Interfaces/Connectivity.
Enterprise Extender Setup: Perform/Implement/Configure/Customize new Enterprise Extender Connectivity.
Secure Access Setup: Perform/Implement/Configure/Customize new Secure Telnet and FTP connectivity.
Policy Agent Configuration: Perform/Implement/Configure/Customize Policy Agent, AT-TLS, TLS 1.2 connectivity.
Batch Job Support: Perform corrections to Batch jobs and processes for mainframe software support.
VTAM Table Maintenance: Transmit and implement VTAM table maintenance across the SMCs.
Software Packaging: Perform software packaging (SMPE).
Product Lifecycle: Program Product (Installs, Upgrades, Maintenance, Configuration).
Product Administration: Program Product Administration (Add/Change/Delete).
Audit Participation: Participate in Client and Internal Audits and Finding/Vulnerability Remediations.
Disaster Recovery: Perform Client Disaster Recovery Exercises.

11. Infrastructure Analyst General Responsibilities

Network Infrastructure: Implement and maintain the core network infrastructure to support both office and retail stores.
Server Operations: Ensure effective operation of all on-premises and cloud-based servers and the Data Centre environment, covering security, backup and maintenance.
User Support: Provide effective desktop and mobile device support to the Tory Burch user community nationwide, while keeping all the hardware and software up to date.
Store Opening Support: Support new store opening (NSO), to ensure installation and services are on time and within budget.
Project Leadership: Work closely with the corporate and APAC team to lead technology project implementation and roll out in all China stores.
Operational Reporting: Provide regular operational metrics and performance reporting.
System Availability: Ensure system availability and continuous improvement.
Infrastructure Needs Analysis: Identify and understand the business needs of IT infrastructure and deliver IT infrastructure solutions with support from Corp IT.
Vendor Management: Drive the local IT vendor management to ensure the service level and quality.

12. Infrastructure Analyst Key Accountabilities

Project Leadership: Lead small-to-mid-sized GIS projects and project teams.
System Analysis: Analyze and recommend solutions, upgrades, and services for streamlining and system improvements.
Technical Support: Support hardware/software maintenance to include troubleshooting, installation and upgrades, Tier 3 support.
Global Support: Support multiple locations worldwide.
Task Execution: Complete GIS operational tasks, project tasks, and end-user support duties.
Infrastructure Design: Assist with the architecture and design of infrastructure solutions and methodology.
Incident Resolution: Resolve incidents through effective troubleshooting methodology, Tier 3.
Documentation Management: Maintain accurate, updated documentation while performing essential job duties.
Vendor Liaison: Liaise with vendors, partners, and external resources.
Analyst Support: Assist other analysts with troubleshooting and fulfillment processes.
Staff Training: Ability to train other staff on technical operations.
Infrastructure Management: Responsible for the operation, maintenance, management, and deployment of multiple computer infrastructure hardware/software solutions.

13. Infrastructure Analyst Duties

Cloud Infrastructure: Maintain Microsoft infrastructure technologies in cloud environments (VM, Storage account, Directory, DNS, Backup, DR, Monitoring).
Issue Resolution: Solve issues in operating systems, networking, security and other core infrastructure components and collaborate with senior members in the team.
Strategy Support: Support Infrastructure strategies aligned with the company's Cloud strategy.
Daily Operations: Responsible for the day-to-day operation of virtual machines (VMs) and other Infrastructure components in the IT environment.
Resource Monitoring: Monitor and maintain Azure and on-premise resources on a periodic basis.
Cross-Team Collaboration: Collaborate with other functions within IT and the organisation.
Technical Standards: Support appropriate technical solutions and standards to meet business objectives.
Technical Problem-Solving: Responsible for problem-solving using technical experience.
Cloud Innovation: Deliver innovative solutions and support the goals in secure cloud adoption.
Rotational Support: Provide out-of-hours support on a rotational basis.

14. Infrastructure Analyst Details

Infrastructure Ownership: Responsible for complete infrastructure design, implementation, and maintenance, systems analysis, security, data center operation, network and voice communication.
Strategic Planning: Drive short- and long-term infrastructure and networking strategy.
Technical Execution: Conduct end-to-end technical plan design and execution.
IT Expertise: Act as a subject matter expert in the planning, design, and delivery of IT solutions.
Data Retention Strategy: Develop and maintain a long-term strategy for historical data retention and an archival plan for storage needs.
Backup Planning: Define and maintain data retention, backup, and recovery methods and plans.
Disaster Recovery: Assist with the development, maintenance, and improvement of disaster recovery plans along with business continuity analysis.
Infrastructure Security: Design, implement, and maintain logging and alerting on key infrastructure in alignment with security requirements and best practices.
License Management: Manage enterprise licensing.
System Maintenance: Manage and perform system updates/patching.

15. Infrastructure Analyst Responsibilities

Cost Estimation: Develop cost estimates and make recommendations for systems development and upgrades to existing systems.
Technology Advising: Advise on IT technology standard requirements, methodology and processes.
Proof of Concept: Develop and participate in proof of concepts to assist in defining technology direction and enabling business strategy.
Architecture Communication: Communicate and validate infrastructure architecture with the IT team.
Standards Development: Develop enterprise standards to ensure compatibility and integration of multi-vendor platforms.
Impact Analysis: Responsible for impact analysis and design modifications to existing systems to support new solutions.
Interface Specification: Develop specifications for interfaces from existing to new systems.
Procedure Development: Develop operational, installation, and upgrade procedures to be used by other staff, for communication systems, hardware, network, security, storage and software.
Incident Support: Provide third-level support for incidents and problems in designated areas of expertise.

16. Infrastructure Analyst Functions

End-User Support: Support end-users by utilizing a disciplined and systematic approach.
User Understanding: Ensure thorough understanding of user issues, requirements, experience, and development and availability of relevant and accurate process documentation.
Change Communication: Assess, document and communicate the impact of change to key partners by collaborating with internal and external key stakeholders.
Needs Analysis: Analyze information needs and functional requirements, accurately define costs, schedule timeline and evaluate interdependencies.
Requirements Documentation: Develop requirements documentation for key stakeholder engagement.
Infrastructure Planning: Partner with the infrastructure group to develop implementation and improvement plans by eliciting infrastructure requirements from key stakeholders through multiple processes.
Gap Analysis: Identify needs, evaluate requirements and desired outcomes, analyze the gap between the current and future state and recommend solutions.
Process Translation: Facilitate the translation of infrastructure needs into actionable processes by evaluating information gathered from multiple sources, reviewing needs analysis findings, escalating questions and clarifying issues to create, communicate and define user requirements for the development of effective solutions.
Stakeholder Collaboration: Collaborate with subject matter experts by regularly communicating.
Technical Vision: Establish the technical vision, analyze tradeoffs between usability and performance needs and gather information.
Service Level Achievement: Meet requests within the area of responsibility and achieve departmental service level agreements.
Continuous Improvement: Identify and implement continuous improvement initiatives by assessing alignment of current processes, programs and systems to requirements and recognizing opportunities for standardization, increased efficiency, cost reduction, increased quality and improved user experience to enhance performance of the position, team and company.
Positive Culture Contribution: Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.

17. Infrastructure Analyst Essential Functions

System Monitoring: Perform daily health checks, monitoring of servers and DORM reporting.
Service Fulfillment: Fulfill BAU tasks and service requests from users, such as server setup.
Incident Handling: Responsible for handling incidents, planned or ad-hoc activities after office hours.
Performance Reporting: Provide performance statistics during troubleshooting.
Task Tracking: Keep track of outstanding tasks and follow up.
Server Review: Review customer server setup, identify flaws, and propose enhancements.
Automation Enhancement: Maximize automation (via shell scripting) to increase productivity.
Documentation Maintenance: Constantly update documentation to reflect the current system setup and environment.
Escalation Management: Handle escalation seamlessly to avoid any gaps that may arise.
ITSM Support: Responsible for ITSM process and tool support.

18. Infrastructure Analyst Tasks

Performance Analysis: Work with Solutions Architects, System Architects, and Developers to analyze the performance of website component webpages and drive actions to improve performance.
Capacity Planning: Plan for capacity, taking scalability and reliability of the website into consideration.
Scenario Coverage: Ensure that the performance test suites cover the crucial mix of performance scenarios to represent real-world scenarios.
Issue Troubleshooting: Troubleshoot performance issues and develop automated solutions to increase efficiency in performance testing efforts.
Akamai Support: Support Akamai security and performance solutions to achieve service level objectives for the web commerce platform.
Solution Maintenance: Manage, maintain, troubleshoot, and support Akamai solutions.
Edge Optimization: Tune webpages and assets using edge caching strategies for optimum end-user experience.
SLO/SLI Monitoring: Establish and monitor SLOs and SLIs for website and application operations.
Process Automation: Automate repeatable operational processes and procedures.
Vulnerability Remediation: Remediate all Security Vulnerabilities related to web and application software.
ITIL Monitoring: Monitor Change, Incident, and Problem management, including Root Cause Analysis.

19. Infrastructure Analyst Details and Accountabilities

Enterprise Leadership: Technical lead for a large-scale enterprise.
Team Guidance: Lead technical workgroups and/or function as a technical expert.
Decision Making: Resolve and make decisions on complex and high-risk issues.
System Implementation: Perform research, analysis, design, creation and implementation of infrastructure systems to meet current and future user requirements.
Provider Direction: Direct Service Providers to modify and maintain existing systems to address changes in business processes.
Service Delivery Oversight: Ensure Service Providers achieve contracted service delivery outcomes.
Project Monitoring: Monitor multiple projects by the Service Provider to successful completion, maintaining scope within the time and budget constraints.
Network Design: Responsible for designing efficient and optimal networks, including local area networks (LANs), wide area networks (WANs), the Internet, intranets, and other data communications systems.

20. Infrastructure Analyst General Responsibilities

Infrastructure Collaboration: Work closely with the IT Infrastructure Manager to develop and maintain the Operational Infrastructure/IT Systems Hill Dickinson offers across their UK and International Offices.
Business Alignment: Support and contribute to the organisation’s corporate goals and business objectives.
Issue Escalation: Act as a point of escalation to Service Desk Analysts and support them in identifying, troubleshooting and resolving complex issues.
Change Adoption: Embrace change, defined by the Hill Dickinson IT Project Roadmap.
Policy Support: Support the IT departmental policies for the organisation, which includes all service delivery matters, technological matters, hardware and software procurement and IT services sourcing.
Team Collaboration: Work in a collaborative way with all IT teams to support the implementation of the IT vision and strategy.
Knowledge Transfer: Proactively contribute to knowledge transfer to the IT Service Desk to move repetitive and well-documented tasks to this team.
Documentation Management: Create and maintain system configuration documentation, including creating and maintaining test plans and recovery methods for all systems.
Trend Awareness: Keep up-to-date on infrastructure and security trends, developments and the associated opportunities.
Service Improvement Planning: Contribute to the development of plans to exploit those trends to improve the IT service delivery to the firm.

21. Infrastructure Analyst Duties

Vulnerability Assessment: Perform vulnerability assessments on the infrastructure and applications using automated, static and dynamic tools.
Threat Monitoring: Continuously monitor and detect threats and attacks on various environments and platforms.
Exploit Development: Build exploits and provide security expertise in assessing severity and business impact.
Incident Response: Timely response to incidents and further harden rules and policies.
Root Cause Analysis: Perform root cause analysis, propose and implement security solutions at scale.
Issue Remediation: Work with larger teams to mitigate and remediate issues.
Security Automation: Provide requirements, build and automate solutions to manual security tasks.
Process Documentation: Create and update existing run books and strive for continuous process improvement.

22. Infrastructure Analyst Accountabilities

Issue Resolution: Participate in the ongoing process of investigating, analyzing, and providing long-term resolutions to site issues.
Cross-Team Coordination: Coordinate across teams, working closely with peers to ensure the appropriate focus and sense of urgency are applied to all production issues.
Vendor Collaboration: Work with third-party suppliers and suppliers for support, upgrades, and implementations.
Business Alignment: Work closely with business teams regarding site content.
Platform Support: Provide operational support for WebSphere Commerce Server, WebSphere Application Server, and Sterling Order Management.
Infrastructure Support: Provide infrastructure support for the backend Windows-based Order Management System.
Capability Implementation: Work with engineers and Solution Analysts to implement and support new capabilities.
Security Compliance: Follow Enterprise standards for security and best practices.
Process Improvement: Seek opportunities to learn, automate, document, share, educate, and improve processes.
System Understanding: Develop a comprehensive understanding of the applications and infrastructure within the eCommerce environment and understand how they impact member experience, site performance, stability, and quality.
Change Awareness: Work closely with application and infrastructure teams to stay informed of changes that could affect site functionality and viability.
Pre-Production Collaboration: Collaborate with architecture, database, and application teams regarding all pre-production environments.
Solution Communication: Explain complex solutions to an audience with a wide variety of technical skills and backgrounds.
Mentorship and Guidance: Guide and mentor others through the design, build, and implementation phases of system deployments.

23. Infrastructure Analyst Overview

Project Support: Assist the UK Infrastructure Manager on all project planning, implementations and rollouts.
Infrastructure Monitoring: Assist the UK Infrastructure Manager on monitoring, maintaining and supporting the IT Infrastructure at all UK offices and hosted environments, ensuring that they are operating efficiently and effectively at all times.
Backup Management: Manage Agency Backup systems and perform periodic restores to ensure that robust disaster recovery procedures are in place.
Digital Collaboration: Work closely with agency digital teams to ensure that hosted sites and applications are robust, backed up and adhere to the IPG Security and Vulnerability management standards.
System Documentation: Ensure that all IT systems are documented and kept up to date.
Compliance Documentation: Ensure that related Sarbanes-Oxley, Internal Audit process and change control documentation are maintained.
Technology Research: Research and recommend system technology priorities to ensure the business is at the forefront of its competitors.
Policy Administration: Administer Windows Group Policy and Logon scripts for all sites, standardising.

24. Infrastructure Analyst Job Description

User Communication: Respond to incoming emails and answer telephone calls.
Incident Logging: Capture and log the end-user requirements and incidents in detail.
SLA Compliance: Ensure all service level agreements are met.
Issue Resolution: Investigate and troubleshoot incidents and apply resolutions.
Request Processing: Process Service Requests, following the agreed procedures.
Support Escalation: Follow the escalation procedure when requiring third-line support.
Daily Checks: Carry out pre-defined daily checks and resolve any issues identified.
Security Monitoring: Proactively monitor antivirus and security alerts.
System Monitoring: Responsible for system performance monitoring.
Backup Management: Manage and monitor data backups and data replication systems.
Security Patching: Carry out security patching in line with documented schedules and working practices.
Firmware Deployment: Manage and deploy firmware upgrades.
Personal Development: Actively drive personal development plan with manager, taking responsibility for carrying out and implementing the learning.
Product Knowledge: Maintain high levels of product knowledge through self-development.

25. Infrastructure Analyst Job Summary

Change Implementation: Implement simple and complex changes to Digital Internet infrastructure (Global Online Forms, MyBarclays and Digital Shared Services).
Solution Ownership: Own and drive solutions that meet the requirements and are compliant with Barclays Standards.
Technical Documentation: Prepare documentation that explains the technical solution clearly to relevant stakeholders of differing levels of technical skill.
Infrastructure Expertise: Act as an infrastructure SME for the applications running on the Internet infrastructure, fronting off to stakeholders.
BAU Delivery Support: Support the delivery of infrastructure change required for BAU business change delivery by working with the relevant GTIS delivery teams.
AWS Migration Support: Support the wider team by acting as a focal point for infrastructure pertaining to AWS migration of Digital Internet applications.
Timeline Negotiation: Negotiate timescales with project stakeholders to meet the business objective.
Infrastructure Maintenance: Manage the maintenance of infrastructure components and services.
Compliance Assurance: Ensure that infrastructure is in a vendor-supported and standards-compliant state.

26. Infrastructure Analyst Overview

Customer Service: Provide excellent customer service, ensuring service delivery expectations are consistently met.
Tier-2 Support: Provide 2nd-level support to the Systems Infrastructure team.
Issue Resolution: Ensure issues are resolved in a timely manner and resolution processes are well-documented for tracking and future reference.
Scripting Automation: Write and maintain custom scripts to increase system efficiency, operations and lower the human intervention time on tasks and mitigate operator errors.
Communication Skills: Effectively communicate via written and verbal delivery channels to business units and all levels of management.
Task Prioritization: Prioritize work orders and requests and follow through to ensure completion.
System Installation: Install, configure, and maintain BlueShore Financial hardware and software, coordinating with all impacted stakeholders.
Telecom Support: Provide telecommunications support; moves, additions, changes (MACs) of BlueShore Financial’s Microsoft Skype for Business.
Infrastructure Maintenance: Support and maintain BlueShore Financial’s Microsoft Windows Infrastructure, Exchange and Enterprise Backup.

27. Infrastructure Analyst Essential Functions

Core System Management: Manage operational tasks of the core Banking System, ensuring the highest level of availability, performance and security.
Outage Evaluation: Evaluate system outage conditions and ascertain which vendor or support groups should be contacted for resolution.
Vendor Interface: Interface with vendor or support group to resolve problems and maintain supporting documentation outlining problems encountered, status, and action taken.
Risk Mitigation: Make recommendations to mitigate future occurrences.
Performance Monitoring: Proactively monitor servers and workstations, ensuring optimum performance, outage prevention, capacity planning and identify opportunities for improvement.
Infrastructure Research: Research and recommend Windows infrastructure enhancements in support of operational efficiency and corporate goals.
Policy Development Support: Assist and contribute to developing end-user system policies/guidelines and end-user training of BlueShore Financial systems.
External Liaison: Liaise with external partners and service providers to foster mutually beneficial relationships.
Compliance Adherence: Adhere strictly to compliance and operational controls in accordance with BlueShore Financial and regulatory standards, policies and practices.

28. Infrastructure Analyst Roles and Details

Control Reporting: Report and document control weaknesses, compliance breaches and operational loss events and identify/recommend opportunities for improvement.
Technology Awareness: Keep up-to-date on new and emerging technologies and trends and make recommendations for changes/improvements in support of operational efficiency.
Procedure Documentation: Document IT procedures; provide input into and communicate corporate standards to all users.
Business Understanding: Understand key business fundamentals of BlueShore Financial and the financial industry.
Business Acumen: Apply knowledge of business acumen and principles to effectively deliver on personal and team goals.
Continuity Planning: Contribute to the development of technology, business continuity and disaster recovery plans, maintain current knowledge of plan execution.
Crisis Response: Respond to crises in accordance with the business continuity plan (BCP) and disaster recovery.
Backup and Recovery: Perform system backups and recoveries in support of BCP validation.

29. Infrastructure Analyst Roles and Responsibilities

Investment Research: Conduct research and analysis on a broad range of topics to support investment decision-making across the Infrastructure asset class.
Due Diligence Support: Assist the Infrastructure team in the due diligence process and preparation of investment reports and presentation materials.
Portfolio Analysis: Develop, produce and collate periodic and ad-hoc analysis for investment and portfolio management, and to satisfy board and client reporting requirements.
Lifecycle Monitoring: Support ongoing analysis throughout the investment lifecycle.
Strategic Contribution: Apply investment management knowledge to support the Infrastructure team by generating well-thought-out research and analysis, which contributes to policies, procedures and strategies to improve the portfolio’s risk-return profile.
Data Accuracy: Ensure information in the portfolio management applications is up-to-date, accurate and useful.
Reporting Support: Produce application reports and analysis to be utilized by the senior team in the decision-making process and provide support in general analysis and review of investments and the portfolio.
System Enhancement: Support the ongoing development and enhancement of departmental applications, including report creation, systems review and implementations.

30. Infrastructure Analyst Additional Details

Access Management: Process user-intake requests and provide user access reports.
Ticket Triage: Triage service desk support tickets and escalate issues.
License Administration: Administer software/hardware licenses and support renewals.
Compliance Assurance: Ensure that all licensing obligations are met to keep the Firm in compliance.
Certificate Management: Manage public and internal SSL certificate renewals.
Documentation Development: Develop and maintain documentation on system infrastructure, design and procedures.
Preventative Maintenance: Participate in preventative maintenance on systems, including testing and installing vendor-provided upgrades, patches, etc.
Backup Testing: Perform regular testing of backup tapes and maintain backup logs.
Tape Storage Management: Assist in managing the secure offsite storage of tapes, maintaining a tape rotation schedule.
Resource Monitoring: Monitor network resource utilization and produce or update required reports.
Application Monitoring: Monitor the health of key applications and services using network monitoring tools.

31. Infrastructure Analyst General Responsibilities

Infrastructure Maintenance: Help to maintain or take a lead role in maintaining the operation of critical system infrastructure, which may include Microsoft Active Directory, Microsoft Windows Server.
Messaging Systems: Responsible for messaging systems, including Microsoft Exchange, Mobile Device Management solutions and Anti-spam filtering.
Data Centre Management: Responsible for the data Centre, physical server and storage infrastructure.
Backup Systems: Responsible for the data backup system, including backup software and hardware.
Virtualization Support: Responsible for virtualization infrastructure.
Telecommunications Management: Responsible for telecommunications systems, including VoIP.
Monitoring Response: Respond to the Firm’s monitoring and alerting solutions to maintain the reliability of devices, applications and services.
Capacity Management: Proactively manage infrastructure to ensure capacity, availability and stability are maintained as per the Firm's business and technical requirements.
Circuit Management: Maintain and manage voice and data circuits in partnership with external vendors.
Advanced Troubleshooting: Responsible for advanced troubleshooting of infrastructure and available for call-out after hours.
Escalation Support: Support the Help Desk to resolve escalated issues.

32. Infrastructure Analyst Roles

Project Delivery: Maintain the organization's effectiveness and efficiency by identifying the needs and delivering projects within the identified timelines and budget for the project.
Global Project Support: Support global projects, including testing, quality assurance, and leading local implementation.
Strategic Alignment: Support business strategic plans by researching and recommending information technology solutions and procedures that support the company's long-term objectives.
Infrastructure Assessment: Assess infrastructure on a regular basis to ensure it continues to meet necessary demands as per guidelines.
System Monitoring: Maintain and monitor LAN, Phone system, Access Control and any critical site systems.
Security Compliance: Responsible for implementing and ensuring adherence to security policies, entitlement reviews, and user provisioning methodologies.
Patch Management: Ensure Antivirus, patches, and backups are regularly monitored and kept up to date for all end-user machines and servers.
Server Management: Set up of new servers; troubleshooting issues on servers.
Asset Inventory: Maintain inventory of all IT assets, including services, hardware, software and applications for sites within responsibility.
Software Updates: Ensure all software essentials on end-user machines are updated and active at all times.
Stakeholder Liaison: Function as a liaison between IT and Business Stakeholders/Users.
Customer Service: Ensure a high level of customer service and support by establishing and enforcing organizational standards.

33. Infrastructure Analyst Duties and Roles

Procurement Support: Identify and procure the hardware and software needed to satisfy user requirements, including configuration of new and replacement equipment, following the Global IT process and policies.
Device Deployment: Set up and deployment of laptops, cellphones, etc. for new/existing users.
System Monitoring: Regularly monitor and update the ticketing system and the project management system.
SLA Compliance: Ensure ticket resolution within SLA.
Security Initiatives: Drive and support security/GRC initiatives within the organization.
Usage Compliance: Ensure hardware and software usage are up to date and as per Enterprise Architecture and IT procedures and guidelines.
User Training: Create and facilitate training for end users on new and existing systems and tools.
User Onboarding: Responsible for onboarding new user members.
Documentation Maintenance: Keep all IT-relevant documentation and records updated.
Vendor Coordination: Coordinate with vendors/service providers when their services.
Service Timeliness: Ensure timely services and delivery from vendors.
Invoice Management: Ensure timely submission of the invoices and payments to the vendors.

34. Infrastructure Analyst Essential Functions

Technical Expertise: Apply a broad range of computer technical knowledge and expertise of IT principles, practices and policies.
Task Completion: Complete user requests and assignments from IT Leadership in a timely manner.
User Support: Provide IT guidance, technical leadership, and training to the Neenah user community.
System Ownership: Own and support.
IT Asset Management: Purchase and manage PCs, PC OS, PC business suite software, printers, radio frequency scanners, local file/print server, Active Directory server, videoconferencing and phone systems to maintain a stable IT infrastructure.
Project Execution: Execute sufficient evaluation, planning and organization skills in the performance of project tasks.
Documentation Management: Establish proper documentation for computer, mobile devices and network hardware inventories, network topologies and important routine procedures.
Continuous Learning: Continue to improve technical knowledge and skillset through webinars, online and off-site training and by reading IT-related periodicals.
Professional Conduct: Maintain a positive and professional attitude when interacting with clients and colleagues.
Process Improvement: Search for opportunities for process improvement and take steps to bring about positive change.

35. Infrastructure Analyst General Responsibilities

Audit Coordination: Liaise with Internal Audit, Enterprise Risk Management, and Information Security to remediate new and outstanding issues.
Issue Tracking: Track all security, risk, and compliance-related issues to closure.
Policy Review: Assist with annual review and gap assessment on internal security policies, standards, and guidelines, identifying and tracking all areas of non-compliance for remediation.
Audit Support: Assist with document collection and validation for all internal and external audits, including FFIEC, NCUA, PCI, SOC 1, and SOC 2 annual audits and assessments.
Access Management: Assist with ongoing processes for identity and access management for the recertification, entitlement, and de-provisioning of accounts for internal and external systems.
Risk Mitigation Training: Train, research, and role development in order to mitigate potential audit and risk issues.
Risk Reporting: Responsible for reporting risks that are identified to the appropriate team and/or management.
Risk Monitoring: Additionally, responsible for managing, monitoring and reporting risks within the scope of work area, to include, but not limited to, Information Security risks.
Documentation Creation: Responsible for the creation of foundational documentation such as standard operating procedures (SOPs) and process flows.
Process Analysis: Analyze existing processes and process gaps.
Process Improvement: Improve targeted processes and create new processes where gaps exist.
Cultural Alignment: Actively supports CO-OP culture and embraces core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

36. Infrastructure Analyst Responsibilities and Key Tasks

Tier 3 Support: Provide tier 3 support to employees, Cloud Computing and MS Azure/Office 365 support.
Network Administration: Conduct wide area and LAN network administration.
Server Administration: Responsible for supporting Windows server administration.
Security Controls: Support system security controls.
Technical Support: Provide technical support on Windows server deployments and the Microsoft Suite of products.
Firewall Management: Participate in firewall administration.
System Change Delivery: Participate and help plan and deliver major system changes.
Network Design: Design networks and systems.
Technology Research: Provide recommendations and research new technologies.
Infrastructure Improvement: Identify areas for improvement for the company’s networking, virtual infrastructure.
Data Communication: Support data communications.
Technology Evaluation: Evaluate technology and develop business cases.
Diagnostics Support: Participate in troubleshooting and diagnostics.

37. Infrastructure Analyst Details

Project Execution: Manage and execute low to medium rigor projects utilizing the project management framework to achieve project objectives of being delivered on time, on budget and the realization of business results.
Integration Leadership: Lead integration implementations that cover functional and technical integration for business-to-business and application-to-application.
Solution Design: Propose an integration solution and middleware interface design based on interface and security requirements, application capability and alignment with the integration design pattern.
Architecture Review: Perform business application architecture review of the As-Is state and proposed To-be state.
Progress Monitoring: Regularly measure and monitor project progress to identify variances from the plan and make needed corrections.
Capability Implementation: Represent Development Teams in the investigation, modeling and prototyping efforts related to the implementation of new capabilities.
Stakeholder Communication: Communicate consistently with project sponsors and stakeholders on project status to ensure successful completion.
Estimate Contribution: Complete or provide input into the project estimates.
Design Ownership: Provide end-to-end ownership of the key functional and technical designs having a cross-team impact on the development, technology, Business Unit, Trading Partners, and infrastructure teams within the scope of application development projects.

38. Infrastructure Analyst Job Description

Technology Oversight: Ensure that the key functional/technical areas are well understood and managed from a technology perspective, and that technology and development teams are well prepared with an understanding of the technology architecture supported by their technical designs, and key infrastructure requirements or impacts are understood and communicated.
Architect Collaboration: Collaborate with Solution Architects, Application Architects and/or Technical Architects.
Technical Direction: Provide technical direction for a project in choosing the appropriate technology and high-level technical patterns to meet the business requirements.
Outcome Ownership: Own, maintain, and communicate outcomes to the technology teams involved in the project.
Requirements Clarity: Ensure business requirements provided to the Technology/Development teams are well documented and understood for a successful transition between the various lifecycle phases of the project by facilitating quick resolutions of development defects or gaps.
Solution Review: Guidance, perform reviews of the software and system solution, ensuring they are appropriately scoped to meet business requirements, successful development and are operationally sustainable long term.
Risk Management: Identify risk and provide risk mitigation strategy recommendations to the manager throughout the delivery of the solution.
Process Alignment: Ensure business process alignment between technology, business partners, and external partners or entities is maintained.

39. Infrastructure Analyst Duties

Architecture Alignment: Utilize the Technical Architect's input to ensure strategies, positions, and design patterns are used.
Solution Development: Build deliverable objects from both a technical and functional viewpoint, align with established technical architecture.
Relationship Management: Create and maintain strong working relationships with project managers, technology teams, Architect colleagues, functional counterparts, vendors, business partners, and external trading partners.
Business Engagement: Engage business sponsors and users in active participation, and contribute to their targeted business outcomes, leveraging the technology options available to them.
Team Collaboration: Engage designers and developers to ensure productivity, solution quality, solution integrity, and collaboration.
Delivery Enablement: Champion collaboration and enable delivery in a team environment.
Training Coordination: Coordinate the execution of training of users and operations teams in accordance with the Change Management process.
Change Management: Ensure impacted businesses/functions and trading partners are brought along on the change journey at the appropriate pace to ensure successful execution of the work plan.

40. Infrastructure Analyst Responsibilities

Team Participation: Participate in technology support teams and service centre teams to ensure that IT systems deliver a reliable and highly available development and production environment.
System Operation: Ensure effective ongoing operation of systems and applications through troubleshooting, scheduling/monitoring jobs, technology-related business processes, and third-level end-user support.
Issue Resolution: Proactively resolve complex technical issues and demonstrate innovative thinking by regularly making recommendations for new approaches to technical work and broader issues resolution through continual quality assurance and produce system environment monitoring, troubleshooting, tuning and capacity planning.
System Deployment: Install, configure, test, deploy and maintain infrastructure hardware, firmware and software.
Performance Optimization: Assist in tuning and optimizing the application environment, monitor performance and implement security policies.
Documentation Management: Develop and maintain documentation, including physical design, installation, configuration, backup, security and operational procedures.
System Duties: Perform other system and environment-related duties.
Collaborative Work: Work in a collaborative work environment with a passion for sharing knowledge and ideas with others.
Task Management: Manage multiple tasks with analytical and problem resolution skills, self-motivated and attention to detail soft skills.

41. Infrastructure Analyst Job Description

Software Integration: Integrate software to enable the usage, support, and monitoring of various hardware technologies.
Procedure Development: Develop and maintain routine work procedures and define standard installation and upgrade methodologies.
Task Prioritization: Effectively prioritize activities and focus team efforts based on priority.
Independent Research: Research independently, multitask, and meet deadlines under tight timeframes.
Relationship Building: Build working relationships with different levels within the organization.
Team Collaboration: Work effectively in a work plan team environment.
Server Installation: Install new and rebuild existing servers.
Hardware Configuration: Configure hardware, peripherals, and services per project requirements.
Documentation Management: Interpret and maintain system documentation.
Issue Resolution: Resolve server and application issues across IaaS/PaaS/SaaS related compute.

42. Infrastructure Analyst Essential Functions

Mandate Evaluation: Evaluate potential mandates by carrying out private market research, potential investor analysis, and market mapping.
Marketing Material Creation: Create marketing materials, including pitch books, portfolio snapshots, offering materials, and research materials in support of transactions and other business development activities.
Due Diligence Support: Assist in performing due diligence for potential opportunities.
Transaction Support: Provide support for transactions.
Activity Tracking: Track the team’s activities with potential clients and investors and provide related deliverables.
Market Research: Prepare industry and market research for use by the team.
Project Contribution: Contribute to broader projects and initiatives across the Infrastructure Group as a resource for private capital advisory and investment banking teams.
Risk Strategy Improvement: Contribute to the platform risk culture, developing and implementing improvements to the core solutions risk strategy and the management of the platform risk framework.
Governance Advisory: Provide advice and challenge to platform teams to ensure that operational control activities are managed robustly and remain in governance.

43. Infrastructure Analyst Tasks

Project Estimation: Responsible for delivering project estimates that adhered to the Digital Services Work in Take process as well as the Pepsico Methodology.
Stakeholder Collaboration: Partner with Digital Services functional and technical associates, Enterprise Architects, and Sector Lead to enable digital services solutions to meet business strategies, support enterprise direction, and drive cost efficiency.
Cloud Solutions: Propose cloud computing solutions to solve a variety of business problems.
Cross-Functional Execution: Execute work activities with other IT services and business teams.
Analytics Enablement: Build and support the Advanced Analytics agenda across value chain processes, discovering new business opportunities delivering solutions.
Customer Engagement: Work closely with customers both in Brazil’s facilities and remotely with Asia's HQ.
Project Delivery Management: Manage overall delivery of the Active Directory unification project and IT Infrastructure logistics.
Project Lifecycle Support: Participate in all project stages (define project methodology and organization, validate client requirements, develop SOW, etc.).
KPI Definition: Define the project's KPI's.
Strategic Execution: Shape the internal workings of the company by executing on strategic internal projects to help become more effective as a company.

44. Infrastructure Analyst Key Accountabilities

Strategic Leadership: Provide strategic and technical leadership, and sophisticated written assessments associated with multiple critical infrastructure resiliency and security analysis activities and projects with a broad range of partners, both internal and external to INL.
Stakeholder Communication: Maintain communication with partners at multiple levels, including the U.S. government, State government, Local government, private/public industries, academia, and researchers associated with all 16 sectors.
Subject Matter Expertise: Understand evolving critical infrastructure protection and resilience challenges and have demonstrated experience in providing subject matter expertise in critical infrastructure physical, cybersecurity, emergency management, and operations continuity to federal, regional, state, local, tribal and private sector organizations.
Team Leadership: Lead small project teams charged with performing work for partners, including coordinating activities of multi-disciplinary critical infrastructure analysis and technology development professionals to ensure quality project outcomes.
Mission Support: Support critical infrastructure security and resilience-related missions.
Partner Coordination: Provide leadership associated with a range of partners, both internal and external to INL.
Customer Engagement: Coordinate interactions with customers within the U.S. government, State government, Local government, private/public industries, academia and researchers related to issues associated with all 16 critical infrastructure sectors.
Government Collaboration: Work with DHS and other U.S.
Strategic Consulting: Provide advice, expertise, insight, and other consulting services that advance strategic and long-term objectives.
Project Team Leadership: Lead small project teams charged with carrying out work for partners.

45. Infrastructure Analyst Role Purpose

Standards Definition: Responsible for the definition of job syntax and access standards.
JCL Validation: Perform scans of job JCL definitions to ensure accuracy before movement into production.
CERT Testing: Set up, testing and review of job execution in the CERT environment.
Production Deployment: Move program code and JCL, as well as the scheduling requirements, into production.
Error Resolution: Research and correct processing errors.
Event Support: Provide 24x7 assistance for preparation, testing and support for all events.
Vendor Coordination: Liaise with suppliers and escalate issues to 3rd party support agents.
Desktop Support: Desktop software/systems support, working with the IT Applications team.
Off-Hours Coverage: Out-of-hours support and planned work.
Process Documentation: Update processes, policies and any relevant documentation to support the above.

46. Infrastructure Analyst Responsibilities and Key Tasks

Business-IT Alignment: Work as the business and IT interface, understanding both business processes and system capabilities.
Demand Management: Capture all IT Infrastructure demands from the business organization.
Requirements Analysis: Responsible for IT requirements elicitation, analysis, and documentation.
Process Mapping: Map processes and use cases, and analyze the business case.
Architectural Collaboration: Collaborate with the Enterprise Architect and the Delivery team.
Stakeholder Management: Manage stakeholders and users, conduct requirement workshops.
Strategic Input: Provide key input for the creation and maintenance of the overall IT Strategy.
Project Engagement: Engage application owners to initiate, plan and project manage the transformation of in-scope servers, re-platforming, consolidating, or virtualizing workload.
Migration Oversight: Maintain high migration volumes and environmental stability.

47. Infrastructure Analyst Roles

Vulnerability Remediation: Analyze and remediate security vulnerabilities in supported products.
Problem Resolution: Perform analysis and resolve problems to restore normal IT Infrastructure operational levels.
Log Analysis: Analyze network device logs.
Traffic Analysis: Capture and analyze network traffic.
Project Execution: Complete project tasks to enable the on-time, within budget and scope delivery of IT Infrastructure projects.
Compliance Assurance: Assure compliance with required standards, procedures, guidelines and processes.
System Monitoring: Monitor and support the IT System Infrastructure for the firm.
Operational Tasks: Perform regular system operation tasks.
Security Enforcement: Maintain and enforce security best practices.
Documentation Maintenance: Maintain and update documentation for the firm’s IT System Infrastructure.
Project Participation: Deploy or participate in IT System Infrastructure or other IT projects.
Helpdesk Collaboration: Work closely with Helpdesk to resolve escalated problems.

48. Infrastructure Analyst Details and Accountabilities

Technical Leadership: Provide technical leadership for cross-platform operations.
Platform Integration: Integrate techniques across multiple platforms.
Standards Development: Create development standards across multiple platforms.
Mainframe Knowledge: Understand mainframe data, including DB2, IMS, VSAM and flat files.
Requirement Analysis: Understand and document business requirements and how they translate into application features.
Stakeholder Collaboration: Collaborate with business stakeholders and other IT professionals.
Specification Writing: Create specifications for new capabilities/applications.
Infrastructure Supervision: Monitor and supervise the IT infrastructure.
Incident Handling: Handle incidents, alerts and system alarms.
Procedure Compliance: Carry out tasks by strictly following the documents containing the procedures and operations.

49. Infrastructure Analyst Functions

Customer Infrastructure Support: Provide Infrastructure Support for Solidsoft Reply Healthcare Managed Service Customers.
Azure Management: Manage and maintain Azure-based infrastructure, including (but not limited to) patching and updates, certificate management, and security.
Service Improvement: Provide service improvement recommendations.
Business Alignment: Work to improve service provision and alignment to business needs.
Microservices Support: Support distributed microservice architecture and support release deployments.
System Performance: Ensure the stability, performance and efficiency of complex systems that may not have a GUI.
Active Directory Management: Build, support, and maintain a complex Active Directory environment at regional data centers.
Domain Tools Support: Support and maintain related domain tools, like PAM, DNS/DHCP, Multi-factor, and PKI.
Project Participation: Participate in project teams to analyze business processes, gather information, interpret requirements, and develop infrastructure solutions.
Issue Resolution: Perform problem resolution and root cause analysis.

Relevant Information

What Does An Infrastructure Consultant Do?