INFRASTRUCTURE ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Sep 04, 2025 - The Infrastructure Analyst has experience designing, supporting, and maintaining network or telephony infrastructure, with knowledge of both areas and expertise in Microsoft 365 technologies such as Office 365, Azure, and Windows. This role requires strong communication skills to interact effectively with end users, technical staff, and vendors, as well as the ability to troubleshoot logically, manage priorities, and meet deadlines. The analyst also collaborates on project teams, supports services like DNS, Active Directory, and AD Connect, and promotes the mission, vision, and values of the organization.

Essential Hard and Soft Skills for a Standout Infrastructure Analyst Resume
  • IT Security
  • Penetration Testing
  • Infrastructure Monitoring
  • System Configuration
  • Patch Management
  • Cloud Migration
  • Network Design
  • Backup Management
  • Performance Monitoring
  • Active Directory
  • Problem Solving
  • Team Collaboration
  • Solution Design
  • Continuous Improvement
  • Issue Resolution
  • Technical Guidance
  • Project Support
  • Stakeholder Communication
  • Vendor Coordination
  • Effective Communication

Summary of Infrastructure Analyst Knowledge and Qualifications on Resume

1. BS in Computer Engineering with 5 years of Experience

  • Experience with AWS Infrastructure/Architecture.
  • Must have strong Linux (RHEL flavors).
  • Must have a database, SQL knowledge.
  • Experience Terraform Enterprise.
  • Able to manage secrets (Hashicorp Vault).
  • Able to script in languages (Bash/KSH).
  • Experience with OO languages and concepts (Python/Java/JavaScript).
  • Audit Logging, Hadoop knowledge.
  • Knowledge of PERL/Powershell, Dashboards, reports, and development, SNMP Network Traps.

2. BA in Management Information Systems with 6 years of Experience

  • Skilled in diagnosing and resolving Tier 4 technical issues.
  • Excellent organizational skills and demonstrated ability to manage multiple competing priorities and assignments.
  • Excellent communication and interpersonal skills and works well in a collaborative, cross-functional environment.
  • Strong verbal and written communication skills.
  • Ability to communicate complex concepts clearly to diverse non-technical audiences.
  • Able to team team-oriented mindset.
  • Experience with Cisco and HP switches and routers.
  • Experience with Cisco and Aruba wireless access points.
  • Experience with Cisco Unified Communications Manager.

3. BS in Information Technology with 5 years of Experience

  • Experience with Active Directory (AD), Microsoft Deployment Tools (MDT), and Office 365 management.
  • Demonstrated skill using VMware version - ESXi 4.1+.
  • Strong understanding of G Suite administration and Google Apps Manager scripting (GAM).
  • Knowledge of Mobile Device Management tools (JAMF, Filewave, etc.).
  • Experience managing content filtering on a large scale (Lightspeed Systems, Open DNS, etc.).
  • Experience with cloud services (AWS/Azure).
  • Professional experience in a similar role.
  • Experience working in a school district, non-profit, or government agency.
  • Must have one or more certifications, Microsoft Certified Solutions Associate (MCSA), Cisco Certified Technician (CCT), VMWare Certified Associate (VCA).

4. BS in Network Engineering with 6 years of Experience

  • Strong commercial acumen, an attention to detail, analytically rigorous and understanding of the fundamentals of the different infrastructure sectors.
  • Experience in financial analysis and valuations.
  • Ability to construct complex, fully flexible, Excel-based financial models.
  • Strong communicator with experience in presentations and report writing.
  • Previous European infrastructure investing/M&A experience at a leading infrastructure fund, investment bank, accountancy firm or private equity firm.
  • Additional financial qualifications (or working towards), including ACA, CAIA, or CFA.
  • Proven ability to successfully multitask and manage priorities under tight timeframes.
  • Self-motivated, proactive and self-directed, with a high degree of intellectual curiosity.
  • Strong judgment and critical thinking skills.
  • Ability to articulate and present points of view and ideas effectively, both verbally and in written form.
  • Ability to analyse problems/risks and to recommend and implement prudent solutions.
  • Strong and flexible work ethic.
  • Ability to be effective in working both independently and in teams with a diverse group of internal and external stakeholders.

5. BS in Computer Science with 8 years of Experience

  • Coss-functional experience in a Business and IT environment, working as a Business Analyst or Senior Infrastructure Analyst.
  • Experience in server upgrades, including Windows Server, SQL Server, and .NET.
  • Experience in working with infrastructure vendors to produce a deployment approach and sequencing of server upgrades.
  • Experience of working with Human Centered Design concepts, Lean process methodologies and Six Sigma will be viewed positively.
  • Experience in ITIL, raising changes and representing changes to a Change Advisory.
  • Experienced in the use of JIRA for managing backlogs and driving reporting.
  • Experience working on business change, internal IT and infrastructure-related projects.
  • Experience dealing with senior stakeholders, Product Owners, System Architects, Developers, Testers, Design Teams, Customer and User Experience experts to drive business solutions that align with project objectives.
  • Ability to recommend technology and process solutions to improve business performance.
  • Ability to quickly grasp business rules and procedures.
  • Able to use formal documentation methodologies (such as UML, BPM, Use Cases and User Stories).
  • Ability to document User Guides and Change Management processes.
  • Ability to effectively context switch on tasks of varying complexities and meet deadlines.
  • Strong communication skills, including technical guidance to users on the use of applications and systems, both verbally and in writing.
  • Able to gain exposure to enterprise testing tools and conduct UAT testing with the business.

6. BS in Cybersecurity with 7 years of Experience

  • Must have progressive IT experience.
  • Project management experience with Waterfall and Agile Methodologies.
  • Previous Mortgage Industry experience.
  • Excellent planning skills using industry planning applications (i.e., Microsoft Project) and methodologies.
  • Proficiency with Software Development Lifecycle (SDLC).
  • Comfortable with leading several workstreams as part of a program.
  • Able to pay attention to detail, and strong communication, negotiation, client-facing and client relationship building skills.
  • Must have outstanding leadership skills.
  • Ability to resolve technical issues and to manage, coordinate and guide a project team.
  • Comfortable with leading several workstreams as part of a program.
  • Strong issue resolution and risk management skills.
  • Previous experience using project management methodologies.

7. BA in Business Administration with 5 years of Experience

  • Experience in dealing with technical issues, problem resolution and third parties.
  • Experience working as a key contributor on technically complex IT projects.
  • Experience gained supporting remote networks and infrastructure, preferably in an international context.
  • Knowledge of Azure AD and Intune Device Management, both mobile OS and Windows 10 via Autopilot.
  • Knowledge of Azure Compute services, including VM and web app management.
  • Able to work with PowerShell.
  • Knowledge of Windows server estate, including Active Directory.
  • Knowledge of Windows 10 workstation management, including the Office package.
  • Knowledge Office 365 services and applications.
  • Knowledge of Meraki Security and Wireless networking.
  • Able to back up and recover applications and associated procedures.

8. BA in Telecommunications Management with 7 years of Experience

  • Experience in IT in a Software Development environment.
  • Must have banking experience.
  • Extensive experience managing VMware environments, ideally on top of NetApp.
  • Able to architect VMware deployments, including storage, network design, and high availability.
  • Experience designing HA/DR solutions with SRM.
  • Strong automation skills leveraging vRealize Automation and PowerCLI.
  • Experience leveraging other automation technologies with Puppet, Chef, Ansible, etc.
  • Experience with automated image build utilities like Packer.
  • Automated server provisioning.
  • Knowledge of infrastructure design, provisioning, and management.
  • Experience with managing large-scale migrations.

9. BA in Organizational Leadership with 6 years of Experience

  • Experience working with security governance and audit teams and driving security standards.
  • Knowledge of the following technologies, including Oracle databases running on the Exadata platform.
  • Excellent communication skills.
  • Able to explain technical concepts clearly to business and executive staff.
  • Results-oriented person with a delivery focus and able to handle multiple competing priorities in a fast-paced, deadline-driven environment.
  • Strong attention to detail and excellent problem-solving skills.
  • Strong verbal/written communication skills.
  • Ability to deliver high-quality documents at an appropriate level of detail.
  • Ability to work independently or in a team environment.
  • Highly innovative, flexible and self-directed.
  • Demonstrated ability to adapt to new technologies and learn quickly.

10. BA in Information Systems Management with 5 years of Experience

  • Experience supporting Windows Server 2012, IIS 8.0, MSMQ, SQL Server 2012, and System Center Orchestrator 2012.
  • Able to have exposure to virtual environment management, such as concepts and tools, such as PowerVM and VMWare.
  • Able to have exposure to middleware technologies such as MQ Messaging, Message Broker, or equivalent.
  • Ability to collaborate with other technical experts and develop solutions and functional design documents to support the development of final solutions.
  • Understanding of Networking and troubleshooting networking issues.
  • Understanding of Network technologies such as BigIP, DHCP and DNS.
  • Understanding of Active Directory (AD).
  • Able to perform and functional testing in environments.
  • Experience with monitoring tools such as Splunk, Tivoli, and Dynatrace.

11. BA in Management Information Systems with 4 years of Experience

  • Experience providing both hands-on and remote support for desktops, laptops and other IT hardware, including builds, installation, troubleshooting and configuration.
  • Knowledge of Windows operating systems and the Microsoft Office suite, including Office 365.
  • Experience managing Windows 10 devices using SCCM.
  • Understanding of networking technologies (LAN/WAN, Wi-Fi, VPN, DHCP and DNS).
  • Desktop Support experience in a large corporate environment.
  • Excellent problem-solving skills with a driven, pro-active, can-do attitude.
  • Strong communication skills with the ability to discuss technical solutions using basic explanations.
  • Ability to work on own initiative, address and resolve problems in a busy environment.
  • Able to demonstrate passion for customer service with an active interest in IT.
  • Knowledge of troubleshooting Windows devices.
  • Knowledge of Mobile Device Management.
  • Knowledge of SCCM #4069643.

12. BS in Information Technology with 5 years of Experience

  • Excellent communication skills, both oral and written, and know how to make complex things feel simple.
  • Experience in project management for IT, SaaS and/or insurance companies.
  • Must have a certification in PM certifications such as CAPM, PMP, or Prince2.
  • Must be dynamic, curious, and eager to learn, always looking to expand fields of expertise.
  • Able to show leadership by being proactive and taking ownership of work, often coming up with new ideas to improve service quality, and know how to get teammates behind them.
  • Comfortable managing multiple projects and simultaneously dealing with the pressure of delivering excellent service to customers.
  • Native Portuguese speaker (or even better, Brazilian speaking), fluent in English, and any other additional languages.
  • Able to work both on customer facilities at Lençois Paulista and also remotely with Asia´s HQ teams.

13. BA in Business Information Systems with 3 years of Experience

  • Proven experience providing a high level of customer service and customer satisfaction.
  • Experience in troubleshooting basic domain/Active Directory issues.
  • Experience in troubleshooting basic Microsoft Windows 10 client issues.
  • Proven experience successfully working in an agile environment with the flexibility to work direction.
  • Proven ability to adapt quickly to changes and balance multiple ongoing tasks.
  • Ability and resources to work remotely (high-speed internet, phone).
  • Flexibility to work off-shift or weekends to meet the needs of the customers.
  • Strong written and verbal communication skills.
  • Able to provide daily status progress updates.

14. BS in Computer Science with 7 years of Experience

  • Must have Digital Certification Management.
  • Experience managing various Unix environments, including Solaris, Linux.
  • Experience team and People Management.
  • Experience Shift Roaster, Workload Planning, etc.
  • Ability to perform Unix Patch, Proxy, FTP Service, Samba Service, Print Services, Vulnerability Management and remediation.
  • Strong knowledge of Unix Platforms, Physical, and Virtual.
  • Strong knowledge of Unix Platforms, Standalone, OVM, T4, and T8 Clusters.
  • Strong Knowledge of scripting/automation, bash, and ksh.
  • Knowledge of all Unix Platforms, Solaris, Red Hat Linux, and AIX

15. BS in Network Administration with 6 years of Experience

  • Knowledge of High Availability, Disaster Recovery, Clustering, and Load Balancing.
  • Able to highlight Risks, Limitations and Single Points of Failure in Architectures.
  • Strong knowledge of On-Premises Platforms, Private Cloud and Public Cloud.
  • Strong knowledge of the Integration of these platforms.
  • ITIL Project Knowledge, Incident, Major Incident, Problem, Change Management.
  • Must have experience in project management.
  • Able to service management and service governance.
  • Excellent Written, Verbal Communication.
  • Experience working with 3rd party (outsourced) IT providers and/or system integrators.

16. BA in Organizational Leadership with 5 years of Experience

  • Experience with Windows Server, VMware, Networking, and Office 365.
  • Good working knowledge of Active Directory.
  • Flexible and reliable worker with the ability to prioritize multiple tasks.
  • Excellent verbal and written communication skills.
  • Consistent approach to working methods and attention to detail.
  • Ability to communicate and liaise across the business with both technical and non-technical people alike.
  • Able to ITIL Process Awareness (Incident, Change and Problem Management).
  • Excellent Analytical and troubleshooting skills.
  • Excellent in Verbal, written communication.
  • Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
  • Experience with Firewall, DNS/DHCP/IPAM.
  • Good to have a CCNA-level certification.

17. BS in Computer Engineering with 6 years of Experience

  • Experience in finance, engineering, or construction, or a related field.
  • Advanced Spreadsheet capabilities in Excel or similar programs.
  • Ability to prepare written reports and summaries of financial, technical and contractual material.
  • Introductory knowledge of project management, project finance, contracts and deal structure.
  • Ability to understand and analyze Project Agreements and identify risks.
  • Skills and knowledge in an area of technical expertise, such as engineering/construction, with an interest in project finance.
  • Skills and knowledge in business/finance, with an interest in infrastructure development.
  • Able to lead O365 experience managing 500+ users in environments using E3 or E5 licenses.
  • Experience in Exchange Online, Teams, SharePoint and OneDrive.
  • High-level exposure to all aspects of O365.
  • Strong ability in Active Directory, DNS management, Windows Server 2012-2019 and ITIL processes.

18. BA in Information Systems Management with 4 years of Experience

  • Advanced proficiency with Microsoft applications, including Excel, Word, PowerPoint and Outlook.
  • Experience with Transmission Control Protocol/Internet Protocol (TCP/IP), mobility, networking, firewalls and telephony.
  • Experience in applying industry best practices.
  • Excellent verbal and written communication skills.
  • Experience working with technical and non-technical personnel.
  • Technical knowledge, including platform, technology, products and domains.
  • Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment.
  • Understanding of operational principles.
  • Good collaboration and stakeholder management skills.

19. BA in Telecommunications with 6 years of Experience

  • Knowledge and practical experience of CICS, CPSM, BAS and JCL.
  • Knowledge and understanding of emerging technologies and functionality and how they relate to CICS, e.g., Java, JSON, Containerisation.
  • Knowledge of products CICS Interfaces with TCP/IP, MQ, and SSL.
  • Experience of working with CICS in a workload managed 24x7 resilient environment.
  • Good problem diagnostic skills, including certificate and SSL/TLS experience, along with a self-motivated, proactive approach to work with excellent attention to detail.
  • Strong Windows 10 and Windows Server 2012/16/19 administrative skills and knowledge.
  • Technical knowledge, including platform, technology, products and domains.
  • Proven troubleshooting skills with Windows operating systems and a variety of applications.
  • Good understanding of change management, configuration management, service management and testing practices and principles.
  • Able to agile, can-do, flexible and proactive mindset.
  • Basic knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment.

20. BS in Cybersecurity with 3 years of Experience

  • Knowledge of O365 and Microsoft desktop apps.
  • Knowledge of Citrix Desktop/Workspace.
  • Knowledge of terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts.
  • Current knowledge of infrastructure tools and technologies.
  • Basic knowledge of project management principles and methodology.
  • Principles and concepts related to the insurance industry.
  • Experience in a Technology Infrastructure role.
  • Ability to communicate technical concepts to a non-technical audience.
  • Ability to work with virtual and in-person teams, and work under pressure or to a deadline.
  • Effective written and verbal communication skills.

21. BS in Cybersecurity with 5 years of Experience

  • Working knowledge and familiarity with network and/or voice technologies, experience with Visio.
  • Demonstrated ability to analyze, draw conclusions, and devise solutions to logical problems.
  • Demonstrated effective interpersonal, verbal, and written communication skills.
  • Working knowledge of accounting and purchasing procedures.
  • Demonstrated excellent customer service skills and attention to detail.
  • Able to work in a diverse and inclusive environment.
  • Broad knowledge of IT infrastructure technologies and cloud services.
  • Experienced in requirements gathering and prioritization.
  • Working knowledge of Agile methodologies and techniques.
  • Experience of working with outsourced IT service providers.

22. BA in Management Information Systems with 4 years of Experience

  • Able to be positive, enthusiastic, and friendly.
  • Solution-oriented with a desire to learn new skills.
  • Demonstrated network and systems administration competency.
  • Strong written and verbal communication skills, as well as organizational, time management, and presentation skills.
  • Able to work weekends and holidays.
  • Able to work on-site.
  • Attention to detail in all aspects of work.
  • Experience in working with IT architectural principles and standards.
  • Experience working with M365 applications and tools.
  • Experience in business re-engineering principles and processes.

23. BA in Information Systems Management with 5 years of Experience

  • Experience in the real estate, infrastructure, private equity, or a closely related industry.
  • Real estate valuation and appraisal work experience.
  • Solid understanding of financial and economic concepts such as the time value of money and net present value calculations.
  • Ability to regularly work extended hours.
  • Willingness to show proof of vaccination.
  • Experience in core Infrastructure technologies, including Windows OS, AD, DNS, Group Policy, File share, Networking, and Backup.
  • Working knowledge of Azure management and maintenance, such as IaaS, Azure AD, Storage, Security Center, Cost and other IT components.
  • Understanding of technical workloads and an analytical focus on troubleshooting, time, and task management.
  • Understanding of monitoring technologies and routine maintenance of Windows environments, including tools such as SolarWinds, Azure monitoring, and  WSUS.

24. BS in Information Technology with 6 years of Experience

  • Able to administer Storage Area Network (SAN) environments.
  • Able to administer Network Attached Storage (NAS) environments.
  • Able to perform capacity planning for storage and backup.
  • Report on Storage performance, availability, and integrity.
  • Ensure that storage requests are completed in a timely manner.
  • Able to analyze the performance of storage infrastructure, ensure storage systems' availability and data integrity.
  • Experience supporting and troubleshooting services such as DNS, AD Connect and Active Directory Federation Services, including support activities such as log analysis and troubleshooting.
  • Experience using Microsoft PowerShell to configure and administer Exchange, Microsoft Teams and other M365 services.
  • Excellent written and verbal communication skills.
  • Must have Microsoft M365 or Azure certification.

25. BA in Business Administration with 3 years of Experience

  • Experience in direct support of business organizations.
  • Able to think analytically and logically.
  • Strong interpersonal, written and verbal communication skills.
  • Must work well in a team environment.
  • Must be able to learn independently.
  • Ability to write technical instructions for the use of programs and/or program modifications.
  • Basic knowledge in configuration and managing Firewall, VPN, Wi-Fi Access Points.
  • Knowledge in Active Directory, DNS, GPO, Office 365, SQL Server, and Acronis.
  • Experience working with PABX/VoIP systems.
  • Knowledge in EMC SAN Storage.
  • Ability to work as part of a team and establish working relationships with co-workers, staff and external contacts, and work effectively and professionally in a team environment.

26. BS in Computer Engineering with 6 years of Experience

  • Knowledge of network infrastructure and/or telephony infrastructure, with general knowledge of the other.
  • Strong written and verbal communication skills to effectively interact with end users, technical staff and vendors of differing professional levels.
  • Ability to succeed in an environment of competing priorities.
  • Able to work well with others on project implementation teams.
  • Effective and logical troubleshooting skills.
  • Ability to meet deadlines and set priorities.
  • Ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
  • Experience designing, supporting, maintaining, and coordinating Microsoft 365 technologies, including, but not limited to, Office 365, Azure, and Windows.
  • Experience supporting and troubleshooting services such as DNS, Active Directory and AD Connect.
  • Experience supporting M365 integrations with enterprise and cloud services.

27. BS in Software Engineering with 7 years of Experience

  • Oracle RAC knowledge for installation and configuration.
  • Technical knowledge, including platform, technology, products and domains.
  • Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment.
  • Experience as a domain administrator.
  • Strong experience with IT infrastructure support.
  • Ability to work independently without direct onsite supervision.
  • Ability to be NERC CIP certified.
  • Experience in delivering complex, large-scale projects with Global reach.
  • Experience in navigating complex organisations.
  • Experience in understanding and resolving complex technologies and issues rapidly and efficiently.

28. BS in Network Engineering with 6 years of Experience

  • Able to perform data-driven hydrogen systems analysis and modeling.
  • Demonstrated knowledge of applying techno-economic modeling in hydrogen infrastructure research.
  • Demonstrated experience or proficiency in programming languages such as Python, R, or Julia.
  • Exceptional written and spoken communication skills.
  • Experience with successful client engagement and communication.
  • Demonstrated interaction with cross-disciplinary research teams and external stakeholders.
  • Able to have exposure to concepts and modeling methods in electricity markets, power systems, electric vehicle infrastructure design, hydrogen production and use in transportation, energy storage, and other relevant engineering systems.
  • Strong PowerShell Scripting skills.
  • Experience with SCCM patching, standard documentation and Server Decom process.
  • Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment.

29. BA in Telecommunications Management with 7 years of Experience

  • Experience VMware (ESXi, vCentre, etc), Veeam, Veeam One, Exchange 365, Azure AD and Azure Cloud Operations.
  • Experience Active Directory, SCCM, Intune, DNS, DHCP, and DCs.
  • Advanced Windows Server to 2019.
  • Advanced experience in implementing and designing the above.
  • Infrastructure experience with multi-tier/hybrid-cloud system development for large enterprises.
  • Qualified to work with Export Controlled Data while adhering to ITAR standards.
  • Must have SAP experience.
  • Experience migrating SQL Databases.
  • Able to SAN, Severhosting, Service Resilience, Disaster Recovery and Backups.
  • Must have Financial Services experience.

30. BA in Organizational Leadership with 6 years of Experience

  • Microsoft Azure knowledge, ideally with an Azure certification.
  • Good working knowledge of Windows Server Infrastructure, Azure DevOps, Service Management, and Infrastructure as Code.
  • Understanding of Querying Data Sources (e.g., Microsoft Azure Application Insights, Cosmos DB, SQL Server).
  • Must have knowledge of Network and Data Security.
  • Experience working within a Support and Operations function supporting custom applications.
  • Must have ITIL v3 certification.
  • Able to speak fluently in French.
  • Experience in managing agile projects using Jira boards.
  • Experience in setting up mission teams and iterative delivery processes.

31. BS in Computer Science with 5 years of Experience

  • Experience of working in an Office 365 full feature set, including Azure AD.
  • Able to collaborative working style with the ability to communicate at a business and tech level.
  • Excellent troubleshooting abilities at a 3rd line level.
  • Strong understanding of Active Directory, DHCP, DNS, and Group Policy.
  • Good understanding of Agile Methodologies.
  • SCRUM master Experience.
  • Experience in IT infrastructure management.
  • Previous experience in the administration of Windows Server 2008 Operating Systems, Windows Server 2012, Windows Server 2016, Windows XP|7|8|10, Linux Ubuntu|CentOS, Mac OS.
  • Ability to communicate orally and in writing in English.
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