INFRASTRUCTURE SUPPORT ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Aug 29, 2025 - The Infrastructure Support Analyst supports public cloud technologies, manages infrastructure as code with Terraform and Ansible, and works across Linux and Windows systems. This role requires experience in DevOps pipelines, Kubernetes or OpenShift, and a strong grasp of cloud security best practices. The analyst also drives process improvements, develops metrics and analytical tools, and collaborates effectively with teams under pressure using strong communication and diagnostic skills.

Essential Hard and Soft Skills for a Standout Infrastructure Support Analyst Resume
  • Incident Management
  • Infrastructure Support
  • Server Management
  • Network Troubleshooting
  • System Maintenance
  • Security Patching
  • Backup Administration
  • Change Management
  • Performance Monitoring
  • Automation Implementation
  • Problem Resolution
  • Team Collaboration
  • Clear Communication
  • Customer Service
  • Incident Ownership
  • Supplier Coordination
  • Process Improvement
  • Project Awareness
  • Technical Consulting
  • Option Evaluation

Summary of Infrastructure Support Analyst Knowledge and Qualifications on Resume

1. BS in Information Technology with 5 years of Experience

  • Possess ITIL certification.
  • Certification in Cisco CCNA and/or Juniper JNCIS-ENT.
  • Experience working on a network operations team.
  • Hands-on experience in installing/configuring/replacing network hardware.
  • Previous experience working in a large enterprise.
  • Good understanding of enterprise-level networks.
  • Good knowledge and experience with LAN/WAN protocols, technology, networking principles (for example, VLANs, DHCP, DNS, routing, TCP/IP, UDP protocols), Cisco, Juniper, and Aruba architecture and equipment.
  • Cabling specifications, copper categories, and fibre mediums.
  • Ability to demonstrate ethical teamwork.

2. BS in Computer Science with 3 years of Experience

  • Experience with desktop/server management and deployment tools.
  • Experience working in an enterprise and a regulated environment.
  • Solid understanding of Windows server and desktop operating systems.
  • Understanding of AV and VC systems, video or audio conferencing, and associated hardware.
  • Beginner understanding of infrastructure service areas and end-user technologies.
  • Knowledge of firmwide risk and inventory tools.
  • Strong critical thinking and problem-solving skills.
  • Strong learning skills and adaptability to work with a diverse technology stack.
  • Good verbal and written communications.
  • Strong Excel skills, ideally with experience in automating manual steps.
  • Good organization and planning skills with the ability to structure and execute work with limited oversight.
  • Detail-oriented focus with the ability to manage multiple priorities to deliver on time.

3. BS in Network Engineering with 7 years of Experience

  • Experience supporting public cloud technologies (both compute and appropriate managed services).
  • Experience using Terraform or an understanding of infrastructure as code.
  • Experience working with both Linux and Windows-based operating systems.
  • Experience creating, managing, and deploying Ansible.
  • Experience in DevOps, pipeline creation/maintenance.
  • Understanding of cloud security and associated best practices.
  • Knowledge of Kubernetes and/or Red Hat OpenShift.
  • Demonstrated knowledge of operational process changes and improvement.
  • Ability to develop projects required for the design of metrics, analytical tools, benchmarking activities, and best practices.
  • Effective written and verbal communication skills.
  • Effective analytic/diagnostic skills.
  • Ability to work with virtual and in-person teams, and work under pressure or to a deadline.
Relevant Information
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