• Be responsible for the network infrastructure in the region
• Administer the local area network and the wide area network
• Design and deploy networks for new offices
• Handle networking, routing, and switching
• Install, configure, and maintain switches, routers, firewalls, wireless controllers, and wireless access points
• Upgrade IOS on Cisco equipment
• Configure and troubleshoot site-to-site VPN tunnels
• Implement traffic filtering using standard and extended access lists
• Work with Cisco ASA and Palo Alto firewalls
• Create and maintain up-to-date network topology diagrams
• Monitor and analyze networks
• Troubleshoot network outages and other network issues
• Work with Cisco Unity Call Managers (CUCM)
• Perform network address assignment
• Provide helpdesk support for network issues and respond to IT support requests
• Maintain an inventory of equipment, software, and licenses
• Work with cloud and hybrid cloud architectures (AWS, Azure, etc.)
• Coordinate with ISPs and telecommunication vendors

Skills: Network Administration, Routing Switching, Firewall Management, VPN Configuration, Cisco Systems, Cloud Networking, Network Monitoring, Technical Support

• Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users
• Follow IT Service Management (ITSM) processes, asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements
• Be responsible for the annual refresh of the IT disaster recovery plan, as well as the walkthrough of the plan with stakeholders 
• Participate in application, infrastructure, security, operational excellence initiatives, and support activities
• Assist with the support of site-based IT systems
• Participate in troubleshooting and resolution of larger IT issues
• Participate in efforts related to root cause analysis and problem management 
• Identify opportunities for improvement
• Liaison between IT and users to drive IT standards
• Advocate, influence, and assure compliance with IT standards and policies
• Share information about best practices with end users to increase user satisfaction and productivity
• Participate in internal audits related to IT processes, procedures, software, and systems
• Influence budgeting, forecasting, and spending for IT infrastructure
• Adhere to company policies and procedures always, including ethics, data protection, information security, human resources, and compliance policies and procedures

Skills: Hardware Support, Software Deployment, ITSM Processes, Incident Management, Disaster Recovery, Problem Resolution, IT Compliance, User Training

• Identify, research, and resolve complex technical problems in a manufacturing, office, and remote office environment
• Install, maintain, and support server, network, and telephony infrastructure
• Install, maintain, and support desktops, laptops, workstations, factory equipment, and mobile technologies
• Install, maintain, and support third-party applications
• Administer TEST, CERT, and PROD IIS and SQL environments
• Manage and monitor the data backup process
• Execute assigned project tasks in conjunction with local and corporate IT initiatives
• Research and propose possible new hardware and software technologies
• Document, review, and publish support procedures that address key IT systems, functions, and processes
• Actively monitor unresolved incident reports and service requests to meet or exceed service level agreements
• Adhere to infrastructure change control in accordance with corporate IT change management
• Adhere to published standards and metric goals developed by corporate IT
• Ensure compliance with asset management, software license management, information security, and Sarbanes–Oxley audit requirements
• Provide support to business and manufacturing processes during after-hours and weekends

Skills: Technical Support, Server Administration, Network Management, Application Support, Database Administration, Backup Management, Change Control, IT Compliance

• Ensure that LAN, WAN, and network-based systems are available to employees, monitor, troubleshoot, and intervene 
• Perform network systems administration and support by corporate IT, including but not limited to software installations and updates, user access and security administration, network systems tuning, evaluating and executing updates or upgrades, database maintenance, data restore or recovery, and deployment of endpoint controls (RedCloak, ForcePoint, Trend Micro, etc.)
• Perform troubleshooting and problem resolution for LAN and WAN components such as switches, print servers, routers, and servers, and contact vendors or corporate IT
• Keep corporate support teams informed of projects with outside companies, especially when related to security
• Determine if contractors are completing projects and tasks correctly, not just on time
• Instruct users in the use of network systems
• Relay IT standards to supported sites and audit the implementation of these standards
• Monitor LAN equipment and software, including servers, infrastructure components, and LAN-based systems
• Assist in yearly budgeting and work within the approved budget

Skills: Network Administration, Systems Support, Security Management, Troubleshooting Skills, Vendor Coordination, User Training, Standards Compliance, Budget Management

• Perform 1st and 2nd line support on application support-related tickets in the ServiceDesk system (we use JIRA and other tools)
• Provide support to both internal and external stakeholders and clients using knowledge to triage their issues
• Work collaboratively with the other ServiceDesk members to triage and allocate tickets
• Develop systems and processes to enable world-class customer service within tight SLAs
• Know products inside and out to identify when things are right and wrong
• Guide customers to get the most from products (both internal and external customers and stakeholders)
• Assist with onboarding and hyper care of new clients with a friendly face
• Maintain and create required documentation and knowledge base articles to assist people and stakeholders to self-serve and improve internal processes
• Support and monitor the environment to ensure it is available and reliable
• Provide excellent customer service and experience to customers, employees, and other stakeholders

Skills: Application Support, Ticket Management, Stakeholder Support, Customer Service, Issue Triage, Client Onboarding, Process Improvement, Knowledge Management

• Help/service desk experience and/or operational/support experience.
• Experience in operating systems/environments, including Wintel (various versions), Unix/Linux (various flavours), and vSphere VM environments.
• Experience in managing existing data backups, using monitoring tools, and general troubleshooting skills, with a basic understanding of incident, problem, and change management ITIL processes.
• Experience of shift work would be helpful.
• Experience working as part of a managed service-style support team, with multiple customer environments for at least 18 months.
• Operational experience in preparing backups, HP Data Protector backup, and software solutions.
• Experience supporting and administering Microsoft 365, Teams, Azure, and Windows Server.
• Strong understanding across virtualization (VMware/Hyper-V), firewalls, switches/routers, backups, and hardware.
• Good understanding of MSP processes, and have a can-do attitude.
• Working knowledge of server builds, either physical or virtual.
• Excellent communication skills, both written and verbal.

Qualifications: BS in Information Technology with 4 years of Experience

• Salesforce and Pardot experience in administration.
• Excellent understanding of Microsoft Server, all variants, including virtualised systems.
• Good understanding of providing first, second, and third-line IT support and support triage in a support or IT call centre environment.
• Good understanding of Microsoft products, Office, supporting and training users.
• Good telephone manner and able to deal with staff at all levels.
• High-level problem analysis and resolution skills.
• Hardware maintenance, such as installation of memory, hard disc drives, power supplies, etc.
• Good understanding of IT networking, TCPIP and Microsoft networking.
• Good understanding of print queues, print management, and general printing.
• Knowledge of GDPR, data protection, data security, and/or information governance.
• Knowledge of NHS information governance (IG)/data security and protection toolkit (DPST).
• Ability to work alone efficiently.
• Ability to work and assist other team members.
• Be able to work and communicate at all levels, from the chief executive to field technicians and medical staff.
• Be able to think about problems, opportunities, and requirements through and then provide informed opinions and recommendations for action.
• Good communication skills, both verbal and written.

Qualifications: BS in Computer Science with 7 years of Experience

• MCSE, VCA/VCP, A+, and Network+ certifications.
• Direct experience in supporting an enterprise-level PC, LAN, and telephony infrastructure.
• Experience utilizing enterprise technologies, such as Microsoft SCCM, Active Directory, Flexera, SharePoint Online, and PowerShell.
• Experience supporting Dell PCs, laptops, and workstations.
• Experience supporting Dell server hardware, Cisco LAN/WLAN equipment, Cisco VOIP, and iPhones.
• Strong technical knowledge of Windows server, SQL server, IIS, SAN technology (EqualLogic), VMware ESX, NetBackup, and Rubrik.
• Strong technical knowledge of Windows, Office 365, and Apple iOS.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Excellent customer service orientation.
• Excellent analytical, evaluative, and problem-solving abilities.
• Ability to conduct and direct research into IT issues and products.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to multitask and work with minimal supervision.

Qualifications: BS in Network Engineering with 8 years of Experience

• Experience with authenticating, authorizing, and managing access.
• Experience with VMware/Microsoft Azure or other cloud platforms.
• Experience with Windows patching.
• Experience with server monitoring and alerting processes.
• Experience with Linux server administration.
• Experience with backup and recovery processes.
• Familiarity with Microsoft Windows Active Directory, DNS, Certificate Services, Sites and Services, Group Policies, and OU management.
• Familiarity with PowerShell, SMTP, and systems/OS management.
• Familiarity with networking concepts and IPSEC VPN.
• Ability to perform hardware sizing and capacity planning.
• Ability to define and review infrastructure requirements for integration, performance, quality, and scalability.
• Ability to review technical documentation to verify compliance with client requirements and established environment architectural standards and guidelines.

Qualifications: BS in Cybersecurity with 5 years of Experience

• ITIL Foundations certification.
• CompTIA A+ certification.
• Working experience in IT with experience in the maintenance and operations of IT infrastructure and systems in an enterprise environment.
• Experience in IT infrastructure management, operations, and troubleshooting is a must.
• Experience in cloud computing, IT infrastructure certification (e.g, CCNA, MCSE, etc.).
• Working experience in IT infrastructure operation and/or support (LAN/WAN/Systems/Cloud).
• Sound fundamental knowledge on IP networking (e.g., TCP/IP, routing, etc.) and operating systems (e.g., Windows, Linux, etc.).
• Ability to adapt and learn to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology.
• Ability to relate well to people at all levels of the organization.
• Ability to perform some complex tasks with relatively little to no supervision.

Qualifications: BS in Computer Engineering with 4 years of Experience