• Supporting regional and global planning and operations initiatives
• Creating process and training documentation to support data process improvements
• Assisting the facilitation of system workshops and training
• Setting up data structures and hierarchies, including Product Hierarchy and Customer Hierarchy
• Take responsibility for providing project-tracking support
• Effectively reporting on project deliverables, updating stakeholders and executive leadership
• Detect and troubleshoot SQL Server related CPU, memory, I/O, disk space and other resource contention
• Recommends solutions by defining database physical structure and functional capabilities, database security, data back-up, and recovery specifications
• Learn to manage and monitor database backups and restores
• Develop scripts/jobs to automate repeatable manual tasks
• Work with the team to capture new requirements from the data platform users to better define the new functionalities for the product.

Skills: Process Docs, Data Setup, Project Tracking, SQL Troubleshooting, Database Security, Backup Management, Automation Scripts, Requirements Gathering

• Maintaining the integrity of systems/services within the remit by fully investigating all incidents and resolving them in a timely fashion
• Providing technical support and advice to users. liaise with other IT staff or with external providers to resolve complex hardware and software problems
• Facilitate new code transition into production, including review of code against standards and adequate technical documentation for transition into service
• Proactively highlighting potential capacity, performance or operational issues and taking preventative action where necessary
• Undertaking trend analysis and highlighting repeat issues and taking responsibility for resolutions
• Ensuring all documentation is appropriately maintained and easily accessible in the knowledge base
• Participating in on-call rota to support high-priority issues arising out of hours
• Contributing to technical platform solution design by attending development meetings
• Developing ETL bug fixes and small enhancements to existing BAU processes and applications
• Prioritise work, manage time effectively and complete tasks within agreed timeframes
• Identify, undertake root cause analysis and address real and perceived issues with data quality

Skills: Incident Management, Technical Support, Code Transition, Capacity Planning, Trend Analysis, Documentation Maintenance, On-Call Support, Data Quality Analysis

• Work to continuously improve the data quality within the organization across all data types, commercial, customer, colleague and product data with a focus on value
• Be able to measure improvements in quality and identify the value that delivers
• Work with the delivery squads to identify key DQ focus areas
• Triage data quality issues, understand impact and importance and prioritise workload to address
• Ensure data quality issues are addressed at source and work with relevant owners to drive through necessary actions
• Monitor and maintain accuracy, alignment and quality proactively – embed proactive data quality profiling in key source areas
• Help support the process to embed data quality by design in the development process including source data profiling
• Utilise data lineage to understand downstream impacts of data quality issues and ensure pro-active altering is in place for end users
• Have the flexibility to work in a standard approach as well as support rapid discovery, prototyping and data science
• Use data ownership and stewardship community to drive appropriate data quality improvements
• Help implement data quality management framework, processes, principles and standards
• Manage and help create appropriate artifacts
• Support the implementation of the appropriate toolsets and applications

Skills: Data Quality Improvement, Quality Measurement, DQ Focus Identification, Issue Prioritization, Source Issue Resolution, Proactive Monitoring, Data Lineage Analysis, Data Management Framework

• Be the escalation point for any 1st line activities that require attention and step in for the Service Desk where they are related to the data platform. 
• Lead the data platform training across the region and support the product team to create the training materials. 
• Querying SJP data from a range of sources and producing meaningful analysis and management information with the data in a report or Excel or dashboard format
• Liaising with onsite and offshore development teams
• Liaising with third-party data providers, including setting up and leading meetings as well as improving processes
• Ensuring team documentation is up to date
• Actively contribute to the design and architecture of the reporting environment.
• Keep current on Business Intelligence technology.
• Pursue formal and informal educational opportunities to expand knowledge and improve skills.
• Understand and comply with all provisions of the Safety in the Workplace policy.
• Deliver all tasks on time with quality

Skills: Escalation Management, Training Leadership, Data Analysis, Development Team Liaison, Third-Party Coordination, Documentation Management, Reporting Architecture, Business Intelligence Knowledge

• Responsible for monitoring and responding to support tickets submitted through the incident management system
• Manage, prioritize, and resolve issues and work requests through the ticketing system
• Progress issues and provide relevant information for troubleshooting or clarification
• Identify opportunities for process improvement and contribute to departmental initiatives
• Troubleshoot the issues and escalate incidents that cannot be resolved to the concerned teams
• Responsible for improving and documenting the technical processes around the production support
• Create and maintain reports using Crystal Reports and SSRS
• Create and run SQL server scripts, jobs, and stored procedures to support production users and resolve issues
• Monitor and maintain SQL server replication, and maintain SQL server permissions
• Perform day-to-day monitoring of applications/databases, initiate troubleshooting/mitigation of issues reported from alerts, health check failures, database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues, etc
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.

Skills: Incident Management, Ticket Resolution, Process Improvement, Technical Documentation, Report Creation, SQL Scripting, SQL Server Monitoring, Application Troubleshooting

• Advanced knowledge of Excel
• A good working knowledge of Tableau
• A good working knowledge of Microsoft Suite
• Demonstrate the ability to collaborate and work effectively with cross-functional teams
• Demonstrate excellent project management skills
• Excellent written and verbal communication skills
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• The ability to apply knowledge of business and the marketplace to advance the organization's goals
• Able to build partnerships and work collaboratively with others to meet shared objectives 
• Able to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences

Qualifications: BS in Mathematics with 1 year of Experience

• Strong knowledge/experience working with BBG AIM OMS system either in a support or implementation role.
• Comprehensive understanding of buy-side investment workflows, across asset classes, from portfolio construction through post-trade settlement
• Experience working with the Front Office, i.e. Traders and Portfolio managers
• Understanding of Windows Operating Systems and Databases – Oracle and SQL Server
• The ability to effectively communicate technical/complex issues simplistically to various audiences
• Solves and analyzes problems effectively, with a process for decision-making.
• Able to evaluate problems via systems thinking, see downstream effects, and identify future implications across a process to help prioritize solutions.
• Ability to communicate clearly and build trusted relationships with others.
• Demonstrate ability to take on new opportunities and tough challenges with a sense of urgency and enthusiasm.
• Ability to be a collaborative team player with the ability to interact well with all levels of internal and external personnel and adapt to rapidly changing requirements.

Qualifications: BS in Information Technology with 4 years of Experience

• Working experience in a Business Intelligence role.
• Experience working in supporting data platforms.
• High understanding of data and ETL processes.
• Knowledge of IT Service Management systems, ideally Service Now, JIRA, or similar.
• Strong SQL skills with proven experience.
• The ability to plan, design, and execute ETL workflows in SQL and Business Intelligence type of tools.
• Business Intelligence experience in how to create solutions to extract value from the data.
• Be passionate about quality customer service and have a problem-solving mindset.
• Strong customer service experience to ensure a seamless service for users.
• Must have excellent written and verbal communication skills.

Qualifications: BS in Data Science with 5 years of Experience

• Prior experience in the financial services industry. 
• Internal Audit experience, as is prior exposure to regulatory deliverables
• Strong understanding of and experience providing timely, high-quality, insightful data analytics and reporting under tight deadlines and among multiple competing deliverables, with the flexibility to prioritize workload accordingly
• Excellent quantitative and qualitative analytical skills
• A proven ability to operate in a manually intensive data environment, extracting large volumes of data from disparate sources, cleansing and validating it, and transforming it into high quality, insightful, and succinct Board-level and senior management reporting that includes focused analysis, trending, and strong summarization of results
• High level of proficiency in SQL to facilitate data extraction and analysis efforts
• Strong coordination and project management skills
• Strong executive presence to navigate difficult situations through relationship building and influencing others
• Confident and comfortable working with and managing the expectations of stakeholders and senior management.
• Excellent interpersonal and organizational skills

Qualifications: BS in Computer Science with 3 years of Experience

• Extensive experience using the scientific Python stack, including, Pandas, NumPy, and Sklearn
• Strong knowledge of regression and classification techniques such as regularization, dimensionality reduction and feature selection, K-NN, Naïve Bayes, logistic regression, and gradient boosting machines or random forests
• Understanding of common Natural Language Processing techniques for topic modeling and sentiment analysis
• Awareness of statistical concepts, including distributions and outliers, significance testing, and general linear models
• Ability to communicate results to both technical and non-technical audiences, including facility with PowerPoint and Excel
• Understanding of Bayesian inference, optimization, bandit algorithms, and reinforcement learning
• Ability to communicate results via interactive visualization tools such as D3.js, GGplot, Matplotlib and Tableau
• Proficiency in using query languages such as SQL and HiveQL and NoSQL databases, such as MongoDB and Cassandra
• Strong troubleshooting and creative problem-solving abilities.
• The high degree of accuracy and attention to detail.

Qualifications: BS in Statistics with 6 years of Experience