INFRASTRUCTURE SUPPORT SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: Sep 08, 2025 - The Infrastructure Support Specialist ensures the smooth operation of systems across Windows, Linux, Apple, and Android platforms, including hardware, deployment, and network infrastructure. This role requires hands-on experience with Windows 10, Windows Server, Microsoft Office, Active Directory, Azure/O365, cloud platforms (AWS, Azure), virtualization, and system security. The specialist also holds certifications such as MCP, A+, and MDAA, and demonstrates strong troubleshooting, risk management, and a commitment to continuous learning.
Essential Hard and Soft Skills for a Standout Infrastructure Support Specialist Resume
- Network Troubleshooting
- System Monitoring
- Server Maintenance
- Security Implementation
- Cloud Administration
- Asset Management
- Disaster Recovery
- Software Installation
- Incident Management
- Patch Management
- Problem Solving
- Team Collaboration
- Customer Service
- Vendor Coordination
- Technical Leadership
- Project Execution
- Process Improvement
- User Training
- Clear Communication
- Time Management
Summary of Infrastructure Support Specialist Knowledge and Qualifications on Resume
1. BS in Information Technology with 6 years of Experience
- Experience within an IT support-related role and in providing excellent customer service.
- Experience of IT systems within a corporate environment, ideally also have some knowledge of Microsoft Server (2012, 2016, 2019).
- Experience of working to agreed timescales and targets, prioritising customer requests and invoking escalation processes.
- Knowledge of designing and documenting processes and procedures, and knowledge of standard client device support and configuration, including those that are used in non-administrative business operational environments.
- Extensive knowledge of Windows client operating systems and understanding of Active Directory, knowledge of Microsoft Network Services (DHCP, DNS, etc).
- Understanding of network technologies and best practices, and a fundamental awareness of hardware and software security tools, including anti-virus, patch management, and endpoint analysis.
- Strong team player, flexible approach, adaptable to change, and motivated to work under own initiative.
- Excellent verbal and written communication skills for effective dialogue with key stakeholders and technical and non-technical audiences.
- Good organisational skills, able to plan, schedule, and monitor own workload.
- Ability to analytical approach to problem solving, good attention to detail, able to absorb new information rapidly and apply it effectively, as well as clearly articulating technical issues and activities to both technical and non-technical staff.
- Acute technical awareness, demonstrating a keen ability to embrace emerging and proven technologies.
2. BS in Computer Science with 8 years of Experience
- Experience working with AWS and/or MS Azure ecosystem.
- Experience within the field of Information Technology, hands-on experience in network, storage, compute, virtualization, and cloud (AWS, Azure).
- Understanding of, or experience with, DellEMC Isilon systems, Wide Area Network (MPLS, SD-WAN), High Performance Computing, Virtual Desktop Infrastructure, and knowledge of the dependencies with other technologies such as LAN, firewalls, and Active Directory.
- Advance knowledge for IT process knowledge (ITIL) and IT infrastructure knowledge (server, storage, network, PC clients).
- Basic knowledge of project management, automotive business processes (manufacturing, engineering, logistics), engineering, manufacturing, business applications, and cybersecurity best practices.
- Ability to multitask and work under high pressure, work both independently and as a member of the team.
- Ability to creatively solve problems with minimal guidance, while maintaining a timely, cost-effective approach.
- Well-organized technical planning and problem-solving skills.
- Positive attitude and willingness to work in a global team with different cultures and a multicultural team.
3. BS in Network Engineering with 4 years of Experience
- Experience with desktop OS's consisting of Windows 10, 7.
- Experience managing Active Directory, VPN, and DNS.
- Experience with network protocols and switching.
- Experience supporting Microsoft Teams and Office 365.
- Knowledge of fiber optic terminating testing and fault-finding with OTDR and Fluke testing equipment.
- Knowledge of cabling products and manufacturers, i.e., Systemax, Commscope, Corning, etc.
- Knowledge of data cabling infrastructure.
- Knowledge of end-user ticketing tools advantages, such as SNOW, including updating, forwarding, and closing of tickets.
- Strong interpersonal skills, customer orientation, self-motivation, and the ability to work in a team are important.
- Strong PC/Mac configuration and technical support skills.
- Ability to work independently and manage time effectively.
- Ability to multitask and work under high pressure, work both independently and as a member of the team.
- Positive attitude, ready to help all support teams with cabling-related issues.
4. BS in Cybersecurity with 6 years of Experience
- Certification MCP, A+, MDAA.
- Prior Windows 10 OS experience.
- Microsoft Office experience.
- Windows Server experience.
- Apple OS and Android OS experience.
- Hardware and deployment experience.
- Active Directory experience.
- Experience in Azure and O365 management.
- Previous exposure to business continuity, systems analysis, and project/risk management.
- Working knowledge of infrastructure (networks, servers, and computing devices).
- Understanding of, or experience within the field of Information Technology, hands-on experience in storage, compute, virtualization, network, and cloud (AWS, Azure).
- Good understanding of operating systems (Windows, Linux).
- Strong understanding of computer networking concepts and protocols, and network security methodologies.
- Strong understanding of risk management processes.
- Solid understanding of laws, regulations, policies, and ethics as they relate to cybersecurity and privacy principles.
- Ability to troubleshoot and configure various hardware and software, including servers, PCs, scanners, printers, RF and POS equipment, Windows OS, and Linux.
- Willingness to acquire certificates and learn in real-life situations.