INFRASTRUCTURE SUPPORT ENGINEER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Sep 04, 2025 - The Infrastructure Support Engineer manages virtualized environments, system platforms, and IT support across UNIX/Linux and Windows systems. This role requires expertise in NetApp NAS (iSCSI, FCP, CIFS, NFS), managed storage/backup, automation with Python, Bash, and Ansible, and strong knowledge of Azure, Office 365, and system security. The engineer also ensures reliable network operations and produces clear documentation while working effectively under pressure.

Essential Hard and Soft Skills for a Standout Infrastructure Support Engineer Resume
  • System Administration
  • Server Support
  • Network Operations
  • Backup Management
  • Patch Management
  • Cloud Management
  • Disaster Recovery
  • Issue Troubleshooting
  • Security Management
  • Configuration Support
  • Team Collaboration
  • Customer Support
  • Problem Solving
  • Effective Communication
  • Project Coordination
  • Vendor Management
  • User Training
  • Task Management
  • Relationship Building
  • Technical Guidance

Summary of Infrastructure Support Engineer Knowledge and Qualifications on Resume

1. BS in Information Technology with 8 years of Experience

  • Experience in production support and services in the financial services industry.
  • Expertise in system administration and production support of Confluent Kafka and IBM MQ on AWS.
  • Extensive experience working in an AWS cloud environment.
  • Extensive experience in change, incident, and problem management.
  • Exposure to handling on-call production support across varied infrastructure components like EKS, database technologies like MongoDB, MariaDB and caching solutions like Redis on AWS.
  • Experience in capacity planning/forecasting and HA/DR configuration for various infrastructure components on AWS.
  • Experience in building and deploying CI/CD pipelines with Jenkins Core and Terraform.
  • Experience in monitoring and alerting using CloudWatch, Datadog.
  • Familiarity with the ITIL framework and Agile methodology.
  • Demonstrated technical, analytical, and problem-solving skills.
  • Strong communication (written and verbal) and interpersonal skills.
  • Be able to understand a complex and global systems environment.
  • Ability to effectively multitask and manage time, and the ability to work independently as well as within a team environment.
  • Ability to improve support processes and customer experience.
  • Flexibility and adaptability to learn and support new technologies on the cloud.

2. BS in Computer Science with 6 years of Experience

  • Experience in infrastructure support and administration, server, network and client (BAU).
  • Experience in publishing applications and desktops within the Citrix cloud.
  • Experience with infrastructure engineering and operations, including public cloud (AWS) and on-premise data center.
  • Strong experience with Linux OS and Python/Shell scripting (writing scripts from scratch for automation).
  • Experience in service delivery in a large organization.
  • Experience in managing/maintaining complex and business-critical infrastructure systems.
  • Strong problem-solving abilities and excellent communication, customer handling and interpersonal skills.
  • Understanding of the registry editor and local group policy settings.
  • Knowledge and necessary skills and understanding of automation tools and scripting languages.
  • Familiarity with using ticketing systems.

3. BS in Management Information Systems with 9 years of Experience

  • Experience with network security, such as certificate management in applications.
  • Experience with PowerShell and scripting.
  • Strong/expert knowledge in virtualisation technologies such as VMWare.
  • Financial services industry experience.
  • Wintel/Linux server and administration experience.
  • Experience managing, configuring, and supporting large-scale remote access environments.
  • Prior experience developing and delivering solutions to automate operational tasks using Python or PowerShell.
  • Strong working knowledge of proactive monitoring tools such as SolarWinds.
  • Proven architect knowledge, design, and project implementation.
  • Strong working knowledge of infrastructure components, network troubleshooting, and virtual desktop environments (e.g., routers, load balancers, Windows Server, Active Directory, Group Policy, VMWare).
  • Understanding the engineering team's requirements and making improvements through new software.
  • Ability to identify problems, troubleshoot, and deliver strategic solutions to clients.

4. BS in Network Engineering with 7 years of Experience

  • Experience managing the hardware and software platforms associated with virtual technologies.
  • Experience providing IT support services.
  • Experience supporting managed storage or managed backup environments, and ideally managed virtualisation.
  • Experience of storage and NAS technologies (iSCSI, FCP, CIFS, NFS, etc), particularly with NetApp.
  • Solid working experience in system administration, mainly in a UNIX/Linux heavy environment, who is comfortable providing end-user support within the organization.
  • DevOps experience, familiar with tools such as Ansible for configuration management.
  • Knowledge of scripting languages such as Python or Bash for automation.
  • Familiar with networking, such as routers, switches, and firewalls.
  • Understanding of basic networking technologies (TCP/IP, routing, etc) and Windows, Unix, and virtualized OS about storage access requirements.
  • Strong knowledge (architectural and domain administration levels) of Windows operating systems, Azure, and Office 365 services.
  • Strong knowledge of how to secure and protect assets from threats that could compromise the confidentiality, integrity, and availability of the environment.
  • Ability to develop clear and concise documentation.
  • Ability to work in high-pressure environments, individually and as part of a team.

5. BS in Information Systems with 5 years of Experience

  • Prior information technology experience.
  • Extensive experience with Windows operating systems, Azure, and Office 365.
  • Experience with virtualisation technologies.
  • Experience working with a range of stakeholders.
  • Working experience in infrastructure support and ITIL processes.
  • Experienced with Agile/Scrum and project management methodologies, SQL, Linux OS, and Power BI dashboard creation.
  • Excellent communication and interpersonal relationship-building skills.
  • Highly skilled in multitasking in a fast-paced environment and able to adapt to a changing technical landscape.
  • Strong consultative approach to work with business stakeholders.
  • Good understanding of networking.
  • Good understanding of Active Directory.

6. BS in Cybersecurity with 8 years of Experience

  • Working experience in IT support.
  • Hands-on experience in user support.
  • Experience with the installation and configuration of operating systems and system management tools.
  • Knowledge in operating systems (such as Linux/Windows Server), databases, and networking.
  • Experience with certificate management, Dynatrace (or similar application monitoring tools), Splunk, OpenShift, CI/CD pipeline, and Jenkins.
  • Proven experience working in public cloud (GCP, AWS, or Azure).
  • Proven experience working within the professional services team in a consultancy or managed service provider.
  • Strong core Wintel administrator skills, including Windows Server, Active Directory Domain Services, DNS, and DHCP.
  • Strong understanding of cloud concepts and platforms.
  • Good technical skill in DevOps tools (including but not limited to BitBucket, Github, Jenkins, Jira, PowerShell, Python, Terraform, Ansible, Kubernetes, Docker).
  • Good understanding of DevOps, CI/CD, and IaC methodology.
  • Good understanding of Azure Cloud IaaS and PaaS.
  • Good teamwork skills and work collaboratively in an agile environment.
  • Ability to quickly learn new technical domains and then train others.

7. BS in Telecommunications Engineering with 10 years of Experience

  • VMWare VCP certified.
  • Deep-level experience of managing an enterprise data center estate.
  • Deep-level experience in managing Windows Server OS.
  • Experience with Dell EMC storage devices.
  • Client-facing experience supporting enterprise customers.
  • Experience in cloud technical support and operations.
  • Experience with Linux and system administration.
  • Proficient in Microsoft SCCM.
  • Demonstrates exceptional problem-solving skills.
  • Relationship management skills to work with and manage vendors.
  • Communication skills, both written and verbal, to present information clearly and unambiguously, listening carefully to requests and queries.
  • Be able to engage in deep-level escalation support work, as well as take on complex project work.
  • Flexible approach to working hours.
  • Self-organisation and time management skills to plan, set priorities, meet deadlines, and pay attention to detail.
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