Job Summary: 

• Troubleshoot complex issues on the following operating systems
• Install related patches and updates to server infrastructures
• Perform server-related regular operational tasks on the infrastructure across the team’s managed locations
• Create related documentation of the existing and planned environment
• Maintain existing documentation of the server infrastructures
• Participate in the preparation and evaluation of technical design for new projects and their possible improvements
• Communicate and cooperate with other IT teams, like customer support, network team, security team, and architecture team, to reach common goals
• Participate in the capacity planning for the server infrastructure, suggesting server upgrades and other mitigating steps
• Review and propose recommendations to promote effective utilization of the server resources and thus limit possible server issues

Skills on Resume: 

• Troubleshooting Systems (Hard Skills)
• Patch Management (Hard Skills)
• Server Operations (Hard Skills)
• Technical Documentation (Hard Skills)
• Infrastructure Design (Hard Skills)
• Team Collaboration (Soft Skills)
• Capacity Planning (Hard Skills)
• Resource Optimization (Hard Skills)

Job Summary: 

• Work within the Infrastructure Services Team, performing the following
• Assist in the development of implementation planning and commissioning
• Develop, maintain, and manage supporting technology systems such as backup, monitoring, and configuration management
• Work closely with the delivery management team to design and deploy systems in line with the Enterprise Technology Services strategy by improving service reliability, reducing cost, and standardising corporate systems
• Provide, on a consultative basis, technical expertise to the wider group
• Develop trust and respect amongst Corporate Technology Services customers throughout the organisation, especially non-technical groups
• Develop excellent working relationships with Information Security and Compliance teams to ensure appropriate controls are in place, on a risk-assessed basis, and are consistent with the Information Security Policy
• Follow the change management process and maintain responsibility for corporate server infrastructure changes, including the planning and implementation of updates
• Maintain the local infrastructure up and running
• Manage relationship with local suppliers
• Help with network and security projects as the main engineer on-site

Skills on Resume: 

• Implementation Planning (Hard Skills)
• System Management (Hard Skills)
• Service Deployment (Hard Skills)
• Technical Expertise (Hard Skills)
• Customer Trust (Soft Skills)
• Team Collaboration (Soft Skills)
• Change Management (Hard Skills)
• Supplier Management (Soft Skills)

Job Summary: 

• Provide the highest level of physical and virtual workstation support and be responsible for remediation of the most difficult or advanced problems that cannot be properly resolved to the satisfaction of the client by Tier 1 and Tier 2 levels of support, as well as supporting teams
• Be responsible for assisting Tier 1 and Tier 2 personnel and working on research and the development of solutions for newly identified issues as they arise
• Ensure a timely response and resolution to tier-2 incidents and requests
• Provide customer support and incident remediation, both on-site and via remote access
• Effectively coordinate support tasks and activities in accordance with the customer's schedule
• Escalate incidents to senior engineers, managers, and vendors, following appropriate processes and procedures
• Assure that current projects are on track and that all tasks have been completed on time or that delays have been communicated to team members, managers, and vendors
• Contribute standard-formatted documentation to the knowledge base
• Maintain required and personal training and development plans
• Provide project management on supported departmental information service initiatives

Skills on Resume: 

• Workstation Support (Hard Skills)
• Issue Remediation (Hard Skills)
• Solution Development (Hard Skills)
• Customer Support (Soft Skills)
• Task Coordination (Soft Skills)
• Incident Escalation (Hard Skills)
• Project Tracking (Soft Skills)
• Knowledge Documentation (Hard Skills)

Job Summary: 

• Escalate IT issues to the Enterprise Architect and Infrastructure Manager
• Be responsible for configuring backups of databases and virtual machines
• Restore databases and virtual machines from backup
• Diagnose and resolve technical issues
• Undertake IT projects as instructed by the Enterprise Architect and Infrastructure Manager
• Provide desktop and server support
• Install authorized software on the servers
• Ensure security and upgrades are applied to desktops and laptops and kept up to date
• Manage antivirus installation on all desktops and laptops
• Resolve faults and maintain logs on servers
• Configure the telephone system
• Ensure the patch wiring in the server cabinets is maintained
• Create purchase requisitions for IT hardware and software
• Ensure licensing for all software purchased is recorded and maintained
• Perform Exchange server maintenance, including deployment of patches and service packs
• Configure and maintain group policies within Active Directory (AD)
• Provide assistance and support to colleagues in IT-related matters
• Ensure a high level of customer service and support is provided to all internal and external customers

Skills on Resume: 

• Backup Configuration (Hard Skills)
• Issue Resolution (Hard Skills)
• Project Execution (Hard Skills)
• Server Support (Hard Skills)
• Security Management (Hard Skills)
• System Maintenance (Hard Skills)
• Policy Configuration (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Follow documented techniques in supporting the internal application and network stack
• Support the coordination of tasks associated with administering environments, including VM, Windows, Java application, database, and SFTP, SMTP
• Administer batch jobs, internal tools, utilities, and backups
• Assist with the creation of implementation plans for deployments and upgrades
• Monitor system capacity and performance
• Follow and administer disaster recovery procedures
• Provide infrastructure support and on-call support
• Assist in design and recommendations regarding optimization of software and hardware integration on the existing network infrastructure
• Diagnose, isolate, and debug software problems and perform problem resolution
• Work on multiple products, activities, and projects as a project team member
• Modify, install, and prepare technical documentation for system software applications

Skills on Resume: 

• Application Support (Hard Skills)
• Environment Administration (Hard Skills)
• Backup Management (Hard Skills)
• Implementation Planning (Hard Skills)
• Performance Monitoring (Hard Skills)
• Disaster Recovery (Hard Skills)
• Problem Resolution (Hard Skills)
• Technical Documentation (Hard Skills)

Job Summary: 

• Interpret bill of materials and translate into new designs and topologies
• Consult with internal stakeholders on approach and timeline for deployment
• Communicate expected costs to finance and operation teams for inclusion in forecasts
• Coordinate and manage interaction with the global network and AV teams
• Coordinate and manage interaction with third-party vendors for hardware orders and installations
• Coordinate with the operations team, understand the impact of upgrades and initiatives on the existing operational environment
• Review both physical and logical network topologies
• Conduct on-site surveys
• Advise on comms room standards, security, power, and layout requirements
• Coordinate with the local technology project management team
• Coordinate third-party vendor support for project design and implementation
• Advise on physical infrastructure design and layout at the design and implementation stage of the project
• Ensure timely processing of new build documentation (New Building Technology Requests, Network Security Requests, Network Design and Architecture requests)
• Ensure timely documentation of network packs post-deployment
• Ensure smooth handover of the project to the operations team
• Advise as an SME on agreed Accenture infrastructure standards and ensure that all work carried out conforms to Accenture policies and standards

Skills on Resume: 

• Design Translation (Hard Skills)
• Stakeholder Consultation (Soft Skills)
• Cost Forecasting (Hard Skills)
• Vendor Management (Soft Skills)
• Topology Review (Hard Skills)
• Site Survey (Hard Skills)
• Project Coordination (Soft Skills)
• Standards Compliance (Hard Skills)

Job Summary: 

• Work on resolving various technical incidents for the company’s customers involving various software, networking, and hardware environments
• Be responsible for building and maintaining strong relationships with customers and thrive in the ever-changing work environment
• Stay abreast of the latest changes, trends, and technological advancements in the industry, including cloud, storage, virtualization, and business applications
• Maintain deep knowledge of company operations to support client requests effectively
• Interact with various departments to analyze and resolve problems
• Provide technical advice to junior staff members and review technical results, evaluations, and analyses
• Provide for the development of junior staff within the work group through mentoring and technical guidance
• Develop documentation regarding installation, upgrades, support, and compatibility issues

Skills on Resume: 

• Incident Resolution (Hard Skills)
• Customer Relations (Soft Skills)
• Technology Awareness (Hard Skills)
• Operational Knowledge (Hard Skills)
• Problem Analysis (Hard Skills)
• Technical Guidance (Soft Skills)
• Staff Mentoring (Soft Skills)
• Process Documentation (Hard Skills)

Job Summary: 

• Support colleagues regarding IT requests and incidents related to hardware and software
• Provide IT training for newcomers related to EPAM Systems infrastructure
• Prepare documentation and reports for processes within the company
• Communicate with external vendors and global IT teams to resolve problems
• Maintain and update the assets inventory
• Perform communication room maintenance and environment monitoring
• Provide on-call service in case of emergency, including fire or flood, in the office
• Install and configure computer network hardware and applications
• Guide employees or clients through a series of actions, either face-to-face or remotely via MS Teams, to help set up systems or resolve issues
• Establish a good working relationship with employees and other professionals, promoting good IT practices

Skills on Resume: 

• IT Support (Hard Skills)
• User Training (Soft Skills)
• Process Documentation (Hard Skills)
• Vendor Communication (Soft Skills)
• Asset Management (Hard Skills)
• System Maintenance (Hard Skills)
• Network Installation (Hard Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Ensure effective operation, maintenance, and administration of Linux VMs and associated subsystems
• Be responsible for production scheduling and control, reports distribution, service level support, backup, recovery, capacity and disaster recovery planning, installation, configuration, operations, and maintenance of systems, hardware and software on but not limited to a private cloud infrastructure
• Be responsible for administering, managing, provisioning, and template creation of virtual servers running various operating systems, including multiple Linux variations and Windows VMs
• Provide technical knowledge and configuration of Linux and Windows OS
• Determine, plan, and understand the complexities of enterprise systems, networking components, and requirements to plan for or enhance the needs of the Linux system and associated subsystems and network
• Solve problems with minimal disruption to the system or network
• Exercise judgment, decisiveness, and creativity in designing, planning, troubleshooting, and integration of the complex systems based on the potential benefits and consequences
• Develop alternative solutions within established guidelines and standards
• Communicate effectively orally and in writing
• Establish good working relationships with other IS professionals, vendors, management, and departments
• Read and understand professional journals, manuals, and literature, and prioritize competing requests for service
• Support the systems located in multiple data centers that support a large enterprise computing environment
• Provide functional and technical expertise
• Develop and modify procedures to solve engineered systems and associated subsystem issues
• Perform multiple software functions and support various hardware platforms
• Be responsible for assisting in the management, administration, and support of public cloud infrastructure, including GCP, AWS, and Azure

Skills on Resume: 

• System Administration (Hard Skills)
• Disaster Recovery (Hard Skills)
• Server Provisioning (Hard Skills)
• OS Configuration (Hard Skills)
• Network Planning (Hard Skills)
• Problem Solving (Soft Skills)
• Effective Communication (Soft Skills)
• Cloud Management (Hard Skills)

Job Summary: 

• Support, maintain, develop, and troubleshoot the network computer and telecommunication systems, related peripheral devices, and local area networks
• Design, configure, test, and implement network computer systems and operating system architectures
• Coordinate the planning, installation, and maintenance of network systems and components
• Research, test, implement, and provide recommendations to IT management for the cost-effective implementation and utilization of systems to manage and support back-end and user systems and software, software distribution and control, systems management, storage, and server systems and software
• Create and maintain detailed documentation and procedures governing the network computer systems and peripherals in all aspects of their utilization
• Ensure associates work in compliance with the documented procedures and guidelines
• Work closely with network administrators to monitor, analyze, and troubleshoot local area networks and components
• Design, test, and implement measures, systems, and software to adequately protect the network computer systems, components, and data from natural disasters, power failures, intrusions, and viruses
• Design, test, and implement measures, systems, and software to protect, back up, restore, and store business data
• Design, test, and implement new computer systems, operating systems, and applications
• Stay up to date with the latest network computer systems, operating systems, innovations, and industry best practices
• Perform continuous research and audits to ensure continuous and high levels of performance, security, and availability of network and operating systems and peripheral devices
• Advise application developers, technical specialists, management, and users about network operating systems, components, and peripheral devices, based on trends, developments, experiences, and company or industry best practices
• Analyze the impact of network systems and components on the technical infrastructure and communicate the results with the responsible technical specialists in order to reach the appropriate and effective use of the various technologies
• Ensure regular reporting to management regarding performance and service levels of network systems to inform responsible management about major deviations and corrective actions
• Provide guidance and direction to lower-level system administrators
• Maintain close relations with local management staff to ensure the local business processes are continuously and adequately supported and developed by IT
• Participate in projects with other IT departments and external vendors

Skills on Resume: 

• Network Support (Hard Skills)
• System Design (Hard Skills)
• System Implementation (Hard Skills)
• Cost Analysis (Hard Skills)
• Procedure Documentation (Hard Skills)
• Network Security (Hard Skills)
• Data Protection (Hard Skills)
• Team Guidance (Soft Skills)

Job Summary: 

• Partner with team architects and developers to build expertise on the key capabilities and processes supported by the platform, including build process, CI/CD, Kubernetes, Splunk, MongoDB, and AWS
• Facilitate onboarding and ongoing technical discussions with partner solution teams
• Provide guidance, training, and documentation to partner solution teams
• Provide direct technical support for development engineers using the pipeline and other core elements of the platform, including pipeline, test framework, deployment process, logging, and monitoring
• Contribute to the improvement of infrastructure monitoring and alerting, and associated processes
• Respond to production alerts and remediate issues while on-call
• Monitor MS Teams channels for support issues and respond accordingly
• Improve platform elements in alignment with the core infrastructure development team

Skills on Resume: 

• Platform Expertise (Hard Skills)
• Technical Facilitation (Soft Skills)
• Team Training (Soft Skills)
• Developer Support (Hard Skills)
• Infrastructure Monitoring (Hard Skills)
• Issue Remediation (Hard Skills)
• Support Communication (Soft Skills)
• Platform Improvement (Hard Skills)

Job Summary: 

• Install and maintain operating environments
• Monitor these operating environments
• Respond effectively and speedily to any problems
• Maintain a professional demeanor with clients and colleagues
• Provide training and support
• Ensure operating environments stay safe and secure
• Update any software and hardware
• Document all reported malfunctions and actions taken in response

Skills on Resume: 

• System Installation (Hard Skills)
• Environment Monitoring (Hard Skills)
• Problem Response (Hard Skills)
• Professional Conduct (Soft Skills)
• User Training (Soft Skills)
• System Security (Hard Skills)
• Software Updates (Hard Skills)
• Issue Documentation (Hard Skills)

Job Summary: 

• Answer questions of CS engineers
• Prioritize, diagnose, solve, and escalate issues
• Follow up with CS engineers to ensure that issues have been resolved
• Interface with application experts, business application owners, and service providers, including IT and development
• Administrate call progress in ServiceNow
• Align with CS engineers through a series of actions, mainly by email, telephone, or MS Teams
• Support the roll-out of new and changed applications
• Establish a good working relationship with CS engineers, especially within the continent
• Execute functional maintenance tasks
• Document internal procedures and work instructions
• Participate in the emergency phone system duty schedule
• Perform the needed travel for training, aligning, and executing work at the local office or customers' premises
• Gather CS requirements that are input for the CS roadmaps and projects
• Align with CS local offices and local CS management, including making arrangements for beta testing, such as user acceptance tests
• Test and roll out improvements
• Participate in projects that develop new and affect existing functionality
• Provide the knowledge on the CS way of working and the functional support needs such that the project results will seamlessly integrate with the needs of the users

Skills on Resume: 

• Issue Diagnosis (Hard Skills)
• Problem Escalation (Hard Skills)
• Engineer Support (Soft Skills)
• ServiceNow Administration (Hard Skills)
• Application Rollout (Hard Skills)
• Relationship Building (Soft Skills)
• Procedure Documentation (Hard Skills)
• User Testing (Hard Skills)

Job Summary: 

• Act as the primary support for Prime Video’s hundreds of 24/7 live linear channels across the world, triaging and resolving issues as they arise
• Work with senior engineers, development teams, and external broadcast partners on high-severity, active support issues, prioritizing mitigation while investigating root-cause fixes
• Assist with routine maintenance of infrastructure for signal acquisition, live encoding, packaging, and distribution
• Onboard new feed infrastructure to support new live event properties
• Manage incoming maintenance notifications, documenting impact on live events and linear channels
• Work with external event support teams to mitigate customer impact of maintenance issues
• Act as on-call support and point of escalation for high-severity issues on live events
• Own one or more video products or components
• Notify customers and coordinate workflows with follow-up to maintain service level agreements
• Create and maintain team-specific knowledge-base articles and operational and training documentation
• Assist in the training of new support staff as the team grows

Skills on Resume: 

• Issue Triage (Hard Skills)
• Root Cause (Hard Skills)
• Infrastructure Maintenance (Hard Skills)
• Feed Onboarding (Hard Skills)
• Impact Documentation (Hard Skills)
• Event Support (Soft Skills)
• Oncall Escalation (Hard Skills)
• Staff Training (Soft Skills)

Job Summary: 

• Help with AWS migration from on-prem to the cloud
• Configure, install, test, and maintain operating systems, application software, and system management tools
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Create, review, and maintain security, backup, and redundancy strategies
• Create custom Python/Shell scripts to increase system efficiency
• Participate in the design of information and operational support systems
• Assist with 1st and 2nd level support through ServiceNow
• Document and communicate technology solutions for technical and non-technical personnel
• Liaise with upper management, business leaders, vendors, and other IT personnel for problem resolution
• Proactively ensure the highest levels of systems and infrastructure availability

Skills on Resume: 

• AWS Migration (Hard Skills)
• System Configuration (Hard Skills)
• Performance Monitoring (Hard Skills)
• Security Strategy (Hard Skills)
• Scripting Skills (Hard Skills)
• System Design (Hard Skills)
• User Support (Soft Skills)
• Solution Documentation (Hard Skills)

Job Summary: 

• Be responsible for total support of day-to-day incidents, operations, and other various services by supplying Level 3 expertise and direction
• Lead problem recognition, research, isolation, resolution, and follow-up for the most complex technical and security opportunities across multiple businesses and diverse systems
• Monitor and support systems for mission-critical applications and processes
• Lead multiple complex projects
• Analyze and identify trends in issue reporting and devise preventive solutions
• Be responsible for the installation, configuration, and ongoing usability of computers, peripheral equipment, networks, file shares, software, and mobile devices, as well as other assigned projects
• Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, in-person, and ticket system requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
• Interview the user to collect information about the problem and lead the user through diagnostic procedures to determine the source of the error
• Handle problem recognition, research, isolation, resolution, and follow-up for the most complex opportunities
• Log and track calls and maintain history records and related problem documentation
• Communicate with software and hardware vendors to request solutions regarding defective products and new services
• Support monthly maintenance window activities
• Be responsible for ensuring asset records are accurate and up-to-date
• Collaborate with Service Desk staff and end-users to resolve high-priority trouble tickets and support junior engineers to quickly identify and resolve tickets

Skills on Resume: 

• Incident Support (Hard Skills)
• Problem Resolution (Hard Skills)
• System Monitoring (Hard Skills)
• Project Leadership (Soft Skills)
• Trend Analysis (Hard Skills)
• System Installation (Hard Skills)
• User Diagnostics (Soft Skills)
• Asset Management (Hard Skills)

Job Summary: 

• Work alongside vendors to investigate solutions
• Optimise performance, availability, capacity, and metering as if it were a standalone service
• Drive operational efficiencies and excellence for EUC experience, focusing on OS/Application packaging, testing and deployment of Windows 10 and Office 365, and assist with the management of outsourced 'build and ship' partner
• Ensure the effective support and delivery of system tools (SCCM, Intune, MaaS360, Active Directory) to support Windows 10 and Office 365
• Monitor, configure, and troubleshoot Citrix Cloud
• Represent any changes in CAB relating to the owned areas of specialism
• Provide 3rd line support to End User Compute and server-related incidents and requests
• Provide 3rd line support to other infrastructure-related incidents and requests where experience and expertise allow
• Deploy IGel thin clients to sites, with continual management of the IGel estate through the dashboard
• Help develop the strategic direction for EUC-based infrastructure, working with IT and the business to understand future requirements
• Take technical ownership of Microsoft Azure subscriptions
• Manage and deploy image updates to devices within the company
• Assist in the management, configuration, and improvement of the wider infrastructure monitoring
• Work with the Infrastructure Support Lead to implement improvements across the department
• Work in partnership with Cyber Security to balance security and usability
• Work with the Service Delivery Manager to promote the shift of infrastructure support activities to 1st and 2nd line
• Participate in the resolution of problems being managed by the Service Delivery team, providing high-quality RCAs and following up on any preventative actions
• Actively participate in vendor reviews and procurement activities that impact the EUC environment

Skills on Resume: 

• Vendor Collaboration (Soft Skills)
• Performance Optimization (Hard Skills)
• Operational Efficiency (Hard Skills)
• System Tools (Hard Skills)
• Citrix Troubleshooting (Hard Skills)
• Third Line (Hard Skills)
• Azure Management (Hard Skills)
• Infrastructure Improvement (Soft Skills)

Job Summary: 

• Administer desktop computers, laptops, printers, switches, phones, support software deployments, security updates, and patches
• Create and maintain user accounts for domain/network access, email, and other services
• Image computers and set up IT equipment for new hires, which includes desktops, laptops, phones, and peripherals
• Troubleshoot hardware and software issues with Windows-based PCs
• Support troubleshooting backend infrastructure, office network, and local printers and scanners
• Support Office 365 and Active Directory maintenance activities
• Install and troubleshoot client VPN connectivity issues
• Create MSI packages and VB scripts
• Support office video conferences including laptop and projector setups
• Maintain system inventory to ensure reliability and availability
• Lift and move moderately heavy objects, such as computers, peripherals, and other equipment

Skills on Resume: 

• Device Administration (Hard Skills)
• Account Management (Hard Skills)
• Equipment Setup (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• O365 Support (Hard Skills)
• VPN Troubleshooting (Hard Skills)
• Package Creation (Hard Skills)
• System Inventory (Hard Skills)

Job Summary: 

• Receive and analyze technical issues from clients
• Find and apply solutions to client issues
• Recognize and escalate critical issues according to policy
• Provide on-call remote weekend support across both Saturday and Sunday periodically
• Install patches and configuration changes for products
• Manage own workload and tasks to ensure appropriate prioritization and timely completion
• Learn new products and technologies as they are introduced into systems
• Oversee, deploy, and manage data centre-related firmware upgrades and patches
• Identify and manage risks to core infrastructure

Skills on Resume: 

• Issue Analysis (Hard Skills)
• Solution Application (Hard Skills)
• Critical Escalation (Hard Skills)
• Remote Support (Hard Skills)
• Patch Installation (Hard Skills)
• Task Management (Soft Skills)
• Product Learning (Soft Skills)
• Risk Management (Hard Skills)

Job Summary: 

• Serve as an escalation resource for help desk tickets
• Anticipate infrastructure needs and proactively address them
• Implement new platform technology, including networking, firewalls, servers, and back-office applications
• Create detailed documentation of infrastructure systems
• Maintain infrastructure systems, including patching, firmware, cabinets and cabling, switches, firewalls, network, other third-party devices, servers, storage, UPS, VPN, and wireless access points
• Troubleshoot system issues and work with team members and outside vendors to resolve them
• Provide day-to-day remote support for an office of circa 150 users (and growing)
• Deal with a wide range of issues, from simple desktop to complex back-end infrastructure problems
• Work with other members of the IT team to continuously improve the IT infrastructure
• Perform Level 2 infrastructure support
• Perform database installation and patching
• Support, monitor, and maintain database-related tasks
• Perform system capacity monitoring and performance tuning
• Support system incident handling and follow-up problem diagnostics
• Assist in infrastructure-related projects

Skills on Resume: 

• Ticket Escalation (Hard Skills)
• Infrastructure Planning (Hard Skills)
• Technology Implementation (Hard Skills)
• System Documentation (Hard Skills)
• System Maintenance (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Remote Support (Soft Skills)
• Capacity Monitoring (Hard Skills)

Job Summary: 

• Maintain the operational status of the IT infrastructure whilst establishing and implementing continuous improvements
• Act as 3rd and 4th line support, offer a point of reference, and provide technical expertise to the IT Service Desk
• Assist in the planning and design of systems upgrades and improvement plans (internally and externally supported) by implementing, testing, evaluating, and installing enhancements for hardware and software
• Maintain the data backup and recovery plans and provide IT business continuity and disaster recovery services
• Perform daily infrastructure checks and monitoring
• Provide timely and effective resolutions to support the stabilization of the environment via service management tools
• Ensure corporate data is secure and available
• Work within a regulated environment, maintaining security standards
• Work with 3rd party suppliers to resolve issues (SOC/NOC)
• Take a proactive approach to continually improving the performance and security of the infrastructure

Skills on Resume: 

• Infrastructure Maintenance (Hard Skills)
• Technical Expertise (Hard Skills)
• System Upgrades (Hard Skills)
• Disaster Recovery (Hard Skills)
• System Monitoring (Hard Skills)
• Issue Resolution (Hard Skills)
• Data Security (Hard Skills)
• Supplier Management (Soft Skills)

Job Summary: 

• Administer network and system operations, including security management, clusters, user account management, onboarding and offboarding of the company’s employees and contractors, backups, email system, and other DMZ services, including support for office systems and users
• Support and monitor infrastructure processes, servers, network devices, and desktop hardware, software, and applications
• Roll out hardware and software to ensure optimal deployment of resources
• Plan, implement, support, and document the network and computing infrastructure, create user guides, and document issues and resolutions
• Manage small to medium-sized projects in accordance with agreed specifications regarding quality and schedule
• Maintain high levels of IT system security and compliance with regulatory standards
• Assist with technology planning through ongoing research and continuous self-development regarding evolving tools and technologies
• Monitor, sustain, troubleshoot, and support existing global infrastructure solutions
• Identify, troubleshoot, prioritize, and escalate technical problems and service requests in a timely manner
• Collaborate with various cross-functional teams to resolve incidents
• Analyze errors in detail throughout the infrastructure landscape, identify and categorize issues to provide a root cause analysis
• Maintain support queues to internal SLAs
• Document and extend the internal knowledge base
• Assist in process improvements for global infrastructure support

Skills on Resume: 

• System Administration (Hard Skills)
• Infrastructure Monitoring (Hard Skills)
• Resource Deployment (Hard Skills)
• Infrastructure Documentation (Hard Skills)
• Project Management (Soft Skills)
• Security Compliance (Hard Skills)
• Problem Analysis (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Provide the first point of contact and troubleshooting for all customer infrastructure-related issues and requests
• Answer phone queue for the infrastructure support team
• Provide escalated service desk support from service desk teams (escalated end user support)
• Provide detailed information about work undertaken before escalating to the infrastructure support engineers
• Adhere to incident and change management processes as per HIT/customer standards (ITIL) and within SLAs
• Support all Harbour IT-managed customers' infrastructure environments
• Support new colleagues regarding IT cases, PC, laptop, hardware, and software
• Handle network operations, general user support, set up workstations, and perform troubleshooting
• Prepare the documents and follow up on IT processes inside the company
• Communicate with providers and network engineers
• Solve network problems based on well-defined processes and checklists
• Provide infrastructure and configuration support for client and server-based applications
• Provide application, network, and application administration on Linux and Solaris servers
• Provide IT support for day-to-day operations, infrastructure, and configuration management in support of DMDC

Skills on Resume: 

• Customer Support (Soft Skills)
• Service Desk (Hard Skills)
• Incident Management (Hard Skills)
• SLA Adherence (Hard Skills)
• Network Operations (Hard Skills)
• Process Documentation (Hard Skills)
• Provider Communication (Soft Skills)
• Configuration Support (Hard Skills)

Job Summary: 

• Proactively troubleshoot private cloud deployments based on OpenStack, Kubernetes, Docker EE, and other cloud technologies, detect, report, and resolve issues
• Reproduce customer issues in an internal lab, confirm bug reports, and provide detailed information to the development team
• Discuss customer issues, suggest improvements, and fix product bugs
• Provide engineering support for product issues escalated by the L1 support team
• Help the L1 support team deal with critical customer issues and participate in troubleshooting sessions over Webex
• Develop and implement changes to departmental systems
• Ensure that the tasks and progressive action history are duly recorded and concluded
• Transfer skills, provide documentation, and exchange information on all relevant aspects
• Participate in any assigned project activity and endeavour to achieve outcomes
• Maintain data and system integrity in accordance with departmental policy
• Maintain and utilise the full suite of AWS Terraform modules
• Manage and monitor the ticket queue
• Deliver, build, and support customer solutions, leveraging automation and delivery mechanisms for efficiency and scalability
• Provide transition support for AWS Cloud environments
• Troubleshoot issues of varying complexity
• Drive strong customer satisfaction (NPS) through exceptional support

Skills on Resume: 

• Cloud Troubleshooting (Hard Skills)
• Bug Reproduction (Hard Skills)
• Product Support (Hard Skills)
• Issue Escalation (Hard Skills)
• System Development (Hard Skills)
• Knowledge Transfer (Soft Skills)
• Automation Delivery (Hard Skills)
• Customer Satisfaction (Soft Skills)

Job Summary: 

• Participate to ensure data centre, Windows server, Citrix, network, and IP telephony environments are being proactively monitored and alerts managed
• Enhance support processes through the development of system documentation in the form of standards, work instructions, and support guides
• Maintain service offerings as per the BIS directory of services
• Actively engage in assisting other staff members with problem-solving and guidance
• Provide end-user and infrastructure support for their organization, which includes setting up devices for new employees and providing support to existing employees regarding technical issues on their devices, such as laptops, desktops, mobiles, etc
• Provide UNIX/Linux system support at the infrastructure layer, systems, servers, network, etc
• Provide input on ways to improve existing processes, such as automation and enhancements
• Contribute to the achievement of the delivery and operations objectives by establishing and improving the performance, reliability, and availability of multi-platform business-critical applications, and through strong support, the entire breadth of solution and service delivery lifecycles
• Develop process, skills, and technology improvements so Information Technology teams can provide quality, effective, and efficient support of the client's systems while meeting or exceeding service level agreements
• Support solution and service delivery, and implement best practices to achieve service stability in all life cycles

Skills on Resume: 

• System Monitoring (Hard Skills)
• Process Documentation (Hard Skills)
• Service Maintenance (Hard Skills)
• Problem Guidance (Soft Skills)
• End-user Support (Hard Skills)
• Linux Support (Hard Skills)
• Process Improvement (Soft Skills)
• Service Delivery (Hard Skills)

Job Summary: 

• Manage and perform break-fix laptop and desktop SOE deployment
• Manage, monitor, sustain, troubleshoot, and support existing platform solutions
• Maintain support queues for internal SLAs
• Collaborate with various cross-functional teams to resolve issues and deliver projects
• Collaborate and support business systems projects
• Support the operations team in the Unix/Linux server environment
• Work with other teams and stakeholders to ensure delivery and service
• Support middleware and DNS, SSL certificates
• Handle incident response and change control
• Coordinate and manage interaction with other local and global infrastructure teams
• Work on the handover of new office deployments as they go operational
• Understand network topologies while keeping them up to date
• Regularly attend sites to support incident response, maintenance, or hardware upgrades
• Provide varied levels of support for external customers remotely and onsite based on SLAs

Skills on Resume: 

• SOE Deployment (Hard Skills)
• Platform Support (Hard Skills)
• SLA Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Server Support (Hard Skills)
• Middleware Support (Hard Skills)
• Incident Response (Hard Skills)
• Customer Support (Soft Skills)