• Maintain the day-to-day operations of the IT systems and infrastructure relating to the European business, including both main and regional facilities, on-prem and cloud services
• Maximise the availability of computer systems and servers throughout the European organization
• Provide advanced technical support for Windows, VMWare, MS Server, MS Intune, O365, Barracuda, Azure/AWS, VoIP, GPO, and AD within the European business
• Ensure all servers are kept up to date, compliant, and secure
• Ensure accurate logging of tickets, notes, and resolutions in the IT ticket system, ensuring resolution is reached promptly, with customer satisfaction as a primary focus
• Maintain relationships and interface with external IT suppliers and service vendors
• Help control IT costs and improve the efficiency of IT systems within Europe
• Assist in ensuring compliance with the global cybersecurity policies for the European organization
• Conduct work in accordance with all IT policies or procedures
• Assist with tracking security status and resolving incidents in line with the incident response procedure, and update
• Take a lead in maintaining the European disaster recovery plans and performing tests to ensure readiness and effectiveness
• Ensure continuity of mission-critical systems and data via backup processes, month-end procedures, and other methods
• Adhere to all regional documentation and procedures included in XP’s quality systems

Skills: System Administration, Cloud Services, Technical Support, Server Security, Incident Response, Vendor Management, Cost Control, Disaster Recovery

• Support the daily maintenance of the information technology and communication systems, which include infrastructure, servers, and PBX systems
• Provide all levels of support to staff, including general user support with technology, Active Directory (AD) management, support for Office and BAU applications, troubleshooting hardware and software, and management of mobile devices
• Deliver second and third level support for Windows desktop operating system, Office 365, and Azure AD management, liaise with vendors, break and fix hardware and software, troubleshoot infrastructure and server configurations, and schedule maintenance tasks
• Perform desktop management and system administration
• Manage virtualisation and storage technologies
• Manage and monitor network security and accessibility
• Manage and monitor backups
• Participate in the planning, analysis, development, and implementation of new IT projects

Skills: IT Support, System Administration, Active Directory, Office 365, Azure Management, Network Security, Backup Management, Virtualization Technologies

• Manage configuration related to all aspects of the server and network infrastructure and elements of the software stack
• Work with other organizations to request and coordinate changes to the server, network, and software elements
• Work with the development team on the installation and configuration of deployments
• Resolve trouble reports and the resolution of outages
• Ensure products and components operate and satisfy performance requirements
• Keep all production support documentation up to date, including administrator and user documentation, training materials, and other logistics documentation
• Test and implement upgrades and new versions, including service packs
• Complete post-production checklists
• Support OS installation, configuration, patching, and compliance reporting
• Perform configuration and patching in some instances
• Support logging and system monitoring (e.g., SPLUNK, SolarWinds, or other packages)
• Coordinate backups and recovery (tape, externally maintained media, Oracle Recovery Manager functionality, Net Backup, Tivoli)
• Provide database administrator (DBA) support for installation, configuration, patching, and compliance reporting
• Provide services in support of maintenance updates to COOP, support at least one disaster recovery exercise annually, and at least one actual failover event annually
• Follow and remain compliant with all Judiciary and Federal IT security standards, policies, and reporting requirements, including the Judiciary Information Security Framework (JISF), all National Institute of Standards and Technology (NIST) standards and guidelines, Federal Risk and Authorization Management Program (FedRAMP), the Federal Information Security Management Act (FISMA), and other U.S. Governmental laws and regulations for the protection and security of government
• Work with the development team and security organizations on security and information assurance compliance
• Assist with ensuring hosted solutions' compliance with FedRAMP
• Keep secure and sensitive data behind the AO firewall with access only to authorized Judiciary users
• Coordinate with teaming partners or subcontractors on various products and services provided by the government client

Skills: Server Configuration, Network Administration, Deployment Support, Incident Resolution, Patch Management, System Monitoring, Database Administration, Disaster Recovery

• Maintain and support tools such as Dynatrace, Prometheus, Azure Monitor, Elasticsearch, FluentD, and Kibana
• Support management software and tools, including installation, administration, configuration, monitoring, and troubleshooting
• Reconcile data from various tools and prepare reports and dashboards
• Verify and rectify system configuration by security and management reports to meet compliance requirements
• Execute patch installation
• Assist procurement and asset management
• Execute annual BCP and DR drill
• Conduct regular middleware health checks and monitoring to ensure critical facilities and systems are working in optimum condition and at high availability
• Work as second-tier support and coordinate with vendors on system maintenance
• Provide support during non-office hours
• Execute project tasks within the agreed schedule
• Improve operational efficiency with IaC automation

Skills: System Monitoring, Tool Administration, Data Reporting, Compliance Management, Patch Installation, Asset Management, Disaster Recovery, IaC Automation

• Provide second-level technical infrastructure support
• Manage customer infrastructures, monitoring, reporting, and maintaining the infrastructure
• Adhere to incident, security, problem, and change management processes as per company and customer standards based on the ITIL framework
• Perform on-site maintenance and troubleshooting
• Amend and maintain technical documentation and knowledge base for HIT customer environments
• Provide escalated service desk support from service desk teams
• Provide detailed information about work undertaken before escalating to the infrastructure senior support engineers
• Provide after-hours on-call assistance and escalation on a rotating basis
• Attend customer meetings, provide reports to customers, including daily checks, monthly reports, and post-incident reports

Skills: Infrastructure Support, Incident Management, Change Management, Onsite Troubleshooting, Documentation Maintenance, Service Desk Support, Customer Reporting, On-Call Support

• Experience with VIP support (phone, video, email), strong interpersonal skills, proactive approach, and attention to detail are all a must.
• Experience with patch management, load balancers.
• Experience in scripting with PowerShell.
• Previous experience with a consultancy.
• Good finance/hedge fund experience.
• Experience in AWS cloud support.
• Experience in configuring Cisco networking equipment, such as routers, switches, and access points.
• Strong knowledge of modern adversary tactics, techniques, and procedures.
• Familiar with ticket support systems, including ServiceNow or Jira.
• Understanding of SRE/DevOps principles.
• Confidence in communication in English.
• Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, and controllers.
• Ability to empathize and collaborate with colleagues, independently manage and run projects, and prioritize efforts among conflicting priorities.

Qualifications: BS in Information Technology with 8 years of Experience

• Experience with Windows patching tools such as Tanium and Windows security standards and OS hardening concepts.
• Experience with support of Azure or AWS servers and cloud storage, such as Nasuni.
• Experience with the support of network infrastructure, such as Cisco Nexus and Catalyst switches.
• Experience with the support of contemporary data recovery products such as Rubrik.
• Experience with support of IT/OT systems, including network implementation and segmentation, PLCs and field devices, and IT systems.
• Understanding of programmable logic controllers (PLC), Windows-based PCs and server VMs, and industrial networks.
• Excellent leadership communication and executive presence.
• Excellent oral, written, and collaborative communication skills, including executive-level communications.
• Skilled in partnering with internal customers at all levels to define problems, identify solutions, and facilitate change.
• Strong interpersonal skills, effective listening, and teamwork.
• Ability to be a change agent and promote positive change in the organization.
• Ability to partner effectively across IT teams, suppliers, and business customers on cross-functional projects and process improvements.

Qualifications: BS in Computer Science with 10 years of Experience

• ITIL Foundations, A+, MCSE, Network+, PMP, or other technical and professional certifications.
• Experience in a service-focused technical environment.
• Experience with office relocation and remote support.
• Experience with Jira, ITIL/ITSM, and Linux OS.
• Broad background in various infrastructure technologies, including servers and networks, desktop technologies, including hardware and software, and strong troubleshooting skills.
• Basic knowledge of networking (TCP/IP, DNS, DHCP).
• Basic knowledge of Microsoft Windows Server management (Active Directory, WSUS, 3rd-party antivirus service).
• Advanced knowledge level administering Microsoft Windows-based systems (Windows 10, Apple OS).
• Good communication skills and problem-solving attitude.
• Capable of working in a team in a multi-level organization.
• Willing to learn new technologies and respond quickly to new challenges.
• User-friendly attitude and is willing to help employees solve their daily issues with the IT infrastructure.

Qualifications: BS in Network Engineering with 3 years of Experience

• Previous experience in an infrastructure engineering role.
• Strong Windows Server/Active Directory skills and experience (GPO, DNS, DFSR, DHCP).
• Experience with telephony solutions and Skype for Business/Teams.
• Experience of SOE deployment, image management and SCCM.
• Experience with technical documentation.
• Server hardware experience (Dell/HP Server/Blade technology), experience with Netapp, Pure storage solutions and shared storage technologies ideal.
• Sound knowledge of high-level VMware (vSphere 6.x) and virtualization technologies, implementing, administering and supporting.
• Solid understanding of networking TCP/IP.
• Palo Alto firewall knowledge.
• Working knowledge of scripting languages.
• SQL Server administration knowledge.
• Strong relationship-building skills.
• Ability to respond to critical system failures.
• Ability and desire to work in a fast-paced and continually evolving environment.

Qualifications: BS in Cybersecurity with 7 years of Experience

• Certificate holders of OCP/ITIL.
• System support experience with hands-on database administration.
• Experience with Active Directory and group policy.
• Previous experience with virtualization platforms (VMware/Hyper-V).
• Experience and understanding of backup routines and technologies.
• Solid understanding of Windows Server 2012-2016 administration/support and maintenance.
• Familiarity with MySQL and Oracle database systems.
• Knowledge of MongoDB, PostgreSQL, and MS SQL.
• Knowledge of Linux OS administration.
• Team player, self-motivated, and interested in technology.
• Good working knowledge of SCCM and patch management.
• Understanding of network fundamentals (troubleshooting switch/routing, etc).
• Strong analytical and problem-solving skills.
• Exposure to cloud technology in an enterprise setting (Office 365/Azure).
• Self-motivated, proactive, and customer-focused attitude with excellent organizational skills.

Qualifications: BS in Computer Engineering with 5 years of Experience