Job Summary: 

• Work closely with the global IT infrastructure operations leader and the global infrastructure team to ensure that the IT infrastructure supports the business strategy and global requirements
• Troubleshoot any IT technical issues and resolve them in a courteous, professional, and timely manner
• Supervise and participate in the implementation of technologies and platforms
• Document the design, operation and troubleshooting of the company’s technology platforms
• Actively participate in teams of cross-functional projects to assist in solving problems, inclusive of different technologies with multiple work groups
• Ensure computer-based resources are protected and secure from malicious activity
• Ensure data backup and disaster recovery systems are up-to-date and capable of recovering data within their recovery point objective
• Manage multiple IT vendors to ensure they meet their agreed SLA and deliver quality support
• Ensure pain points for all remote office users are addressed with due diligence and timely updates provided
• Provide out-of-hours support
• Troubleshoot and remediate 3rd line issues impacting the operation of the business

Skills on Resume: 

• IT Troubleshooting (Hard Skills)
• Infrastructure Management (Hard Skills)
• Technology Implementation (Hard Skills)
• System Documentation (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Cybersecurity Awareness (Hard Skills)
• Disaster Recovery (Hard Skills)
• Vendor Management (Soft Skills)

Job Summary: 

• Be responsible for monitoring the network during non-business hours, including weekends and company holidays
• Collaborate with the MIS manager, monitor network infrastructure assets, and perform maintenance
• Review and identify network endpoints (PCs, laptops, printers, etc) that require replacement and/or upgrade, including the verification and renewal of support contracts and licenses
• Manage the initial network configuration of new endpoints, including the installation of licensed software
• Manage the definition of new and existing user profiles, including application security and resource access
• Monitor and maintain local endpoint backup devices
• Act as the primary contact for network telecommunication vendors, and be responsible for maintaining
• Participate in the strategic build of the IT infrastructure
• Assist in the resolution of day-to-day helpdesk issues

Skills on Resume: 

• Network Monitoring (Hard Skills)
• System Maintenance (Hard Skills)
• Endpoint Management (Hard Skills)
• Software Installation (Hard Skills)
• User Administration (Hard Skills)
• Data Backup (Hard Skills)
• Vendor Coordination (Soft Skills)
• Helpdesk Support (Soft Skills)

Job Summary: 

• Configure network hardware such as servers, routers, switches, and access points
• Upgrade, repair, and maintain computer networks, and manage the Meraki cloud solution
• Troubleshoot various network (LAN/WAN/Wi-Fi) issues and problems with the system
• Manage servers, operating systems, and physical and cloud network storage
• Manage and coordinate multiple simultaneous infrastructure projects
• Implement security measures, and perform configuration, installation, maintenance, and troubleshooting of antivirus and Windows Defender Firewall
• Assess network and computer system needs, and make upgrades and repairs
• Manage and support MS Azure (AD, files, WVD), Teams, EOP, and Office 365
• Provide support on desktops and laptops at the corporate level, and thin client, scan gun, and printer support at warehouse locations
• Perform diagnostics on computers, set up computers, install computer software, and provide other computer-related technical assistance
• Collect and analyze data to optimize performance
• Onboard users to the network
• Train users on hardware and software
• Work closely with the help desk and other hardware and network individuals in the Pacific time zone

Skills on Resume: 

• Network Configuration (Hard Skills)
• System Troubleshooting (Hard Skills)
• Server Management (Hard Skills)
• Project Coordination (Soft Skills)
• Security Implementation (Hard Skills)
• Cloud Administration (Hard Skills)
• User Training (Soft Skills)
• Technical Support (Hard Skills)

Job Summary: 

• Install and maintain servers and enterprise storage, including related hardware and software
• Maintain security baselines of servers and storage by implementing established security policies
• Monitor server and storage health, document and remediate issues discovered as they arise
• Ensure Windows and Linux backups are performed and replicated according to business resiliency policies
• Ensure Windows and Linux updates are applied in accordance with security policies
• Assist the IT help desk team as an escalation point for issues that arise from the user base
• Perform systems administration functions in the management of users, groups, and computer accounts and profiles across various platforms (AD, O365, Azure, AWS, VMware, Cisco)
• Assist in maintaining hardware and software asset inventory, as well as maintaining licensing and third-party support

Skills on Resume: 

• Server Maintenance (Hard Skills)
• Security Compliance (Hard Skills)
• System Monitoring (Hard Skills)
• Data Backup (Hard Skills)
• Patch Management (Hard Skills)
• Issue Escalation (Soft Skills)
• User Administration (Hard Skills)
• Asset Management (Hard Skills)

Job Summary: 

• Perform the day-to-day infrastructure systems maintenance activities for systems and services of key infrastructure components and support the data centre to ensure stable operations across various environments
• Implement systems and services based on best practices from the knowledge management practices and repositories (policies, standards, and procedures) to meet the predefined benchmarks, KPIs, and SLAs
• Execute daily system support for server, storage, and network, including providing tiered level infrastructure support following the infrastructure best practices to provide consistent quality output
• Identify, assess, and communicate infrastructure operational risks and contribute to infrastructure operations planning and escalation
• Contribute to infrastructure knowledge management by creating a library of repeatable processes, tools, and documentation related to all infrastructure components (product, service, hardware, software, etc.)
• Resolve and restore systems and services to normal operations resulting from incidents, outages, and similar events to minimize business disruption
• Proactively monitor infrastructure components on a consistent basis to identify state or behavior changes to identify continuous improvement opportunities
• Research infrastructure technology, emerging technologies, and industry trends (e.g., processes, tools, etc.), and provide education awareness through every customer interaction to help end-user adoption
• Recommend process and environment improvements that reduce risk and improve efficiencies and SLA metrics
• Assist in root-cause analysis, solution research, and development for new and unknown infrastructure systems issues to resolve issues in a timely manner
• Execute the day-to-day infrastructure systems operations lifecycle from defining release strategy for change projects, to developing detailed release activity task planning, service readiness and acceptance, and service transition (including documentation review), to ensure consistency
• Execute the change, release, and incident management process within the context of infrastructure systems operations to ensure business continuity
• Perform trending and tracking analysis of infrastructure components to proactively avoid resource shortages and ensure SLA commitments are maintained
• Identify opportunities to leverage cloud-based technologies to enable infrastructure operations as recommended in the cloud strategy and identify any associated impacts and provide recommendations

Skills on Resume: 

• System Maintenance (Hard Skills)
• Infrastructure Support (Hard Skills)
• Risk Assessment (Soft Skills)
• Knowledge Management (Hard Skills)
• Incident Resolution (Hard Skills)
• Performance Monitoring (Hard Skills)
• Process Improvement (Soft Skills)
• Cloud Technologies (Hard Skills)

Job Summary: 

• Provide secondary support to troubleshoot infrastructure, network, systems, audio-visual, and voice anomalies, administer updates and monitor network performance
• Provide recommendations to enhance the support or operations of these systems
• Provide primary onsite responsibility to install, configure, test, monitor, support, maintain, and troubleshoot hardware and software, including network, computer, phone, printer, software, and audio-visual installations
• Assist in the resolution of complex hardware, software, and network issues that are unable to be resolved by Helpdesk I
• Ensure Helpdesk and Network Operations are working together to resolve assigned tickets promptly and ensure quality communication to the requester is occurring
• Ensure systems, procedures, and processes are documented to facilitate backup of mission-critical support systems
• Help to identify and resolve technology abnormalities within the Caron computer network in conjunction with other IMS professionals
• Assist in managing the inventory of technology, including all supported and purchased items within the IMS department
• Ensure inventory is up to date and accurate as hardware is refreshed
• Act as liaison between operations and support staff and the IMS department for short to mid-range projects and upgrades
• Perform project management, including documentation such as work plans, stakeholder communications, technical risk assessment, and system recommendations
• Participate in the budget process and identify software and hardware that need to be replaced or refreshed
• Travel to remote offices to assist in the support and installation of hardware and software
• Implement and monitor appropriate network security policies and procedures
• Participate in the after-hours support process as outlined by the department policies and procedures

Skills on Resume: 

• Network Troubleshooting (Hard Skills)
• Hardware Installation (Hard Skills)
• Software Support (Hard Skills)
• Ticket Management (Soft Skills)
• Process Documentation (Hard Skills)
• Inventory Control (Hard Skills)
• Project Management (Soft Skills)
• Security Policies (Hard Skills)

Job Summary: 

• Accept, prioritise, and resolve incidents within the agreed SLA
• Support ServiceDesk engineers in resolving complex issues
• Provide mentoring to ServiceDesk engineers
• Provide support to other IT staff
• Provide project support to the IT architecture teams
• Provide support and administration of the IT infrastructure
• Assist with testing of IT business continuity plans
• Participate in the delivery of the infrastructure roadmap
• Provide project support for IT development teams and infrastructure projects
• Identify service improvement opportunities
• Apply small changes in accordance with the change management process

Skills on Resume: 

• Incident Management (Hard Skills)
• Technical Mentoring (Soft Skills)
• Team Collaboration (Soft Skills)
• Infrastructure Support (Hard Skills)
• Continuity Testing (Hard Skills)
• Project Assistance (Soft Skills)
• Service Improvement (Soft Skills)
• Change Management (Hard Skills)

Job Summary: 

• Manage and identify end customer requirements of process and technical topics
• Answer questions of CS engineers
• Prioritise, diagnose, solve, and escalate issues
• Follow up with D&E, IT, marketing, account team, and CS managers to ensure that requirements and issues are resolved
• Interface with application owner, service manager, and service providers such as IT and development
• Develop a strategic proposal to administer call progress in the call management system
• Align with the product manager, project manager, account manager, and marketing through a series of actions, mainly by email, telephone, Skype, conference, or workshop
• Support the roll-out of new or changed applications
• Establish a good working relationship with local CS management and end customers, especially within the continent
• Execute functional maintenance tasks
• Document internal procedures and work instructions
• Participate in the emergency phone system duty schedule
• Perform the needed travel for training, giving and receiving, aligning, and executing work at the local office or customers' premises
• Facilitate customer engagement of ASML infrastructure in Asia
• Collect CS requirements for project implementation
• Manage and coordinate new infrastructure changes of new customer requirements, such as MFT or EPS3.0
• Set up, manage, and support the EPS3 software deployment and rollout process

Skills on Resume: 

• Requirement Analysis (Hard Skills)
• Issue Resolution (Hard Skills)
• Cross-Functional Coordination (Soft Skills)
• Strategic Planning (Soft Skills)
• Application Support (Hard Skills)
• Procedure Documentation (Hard Skills)
• Customer Engagement (Soft Skills)
• Change Management (Hard Skills)

Job Summary: 

• Standardize and establish a WoW agreement with local CS and end customers in Asia
• Build up an infrastructure committee for the customer
• Bridge customer requirements to the local CS way of working
• Manage malware coordination with practical situations such as AV scanner, SCR and SCN
• Perform a CS infrastructure site visit and knowledge transfer in the local site office
• Develop a process to ensure a quality service environment of the NPI product and the overall current CS proposition in Asia
• Manage various data requirements by communicating with local CS and end customers
• Ensure data competence completeness by handling escalation in fields
• Collect and identify CS requirements to develop the cleanroom security devices
• Handle CS Webform and ServiceNow Vanilla call management
• Gain expert-level knowledge of LMOS applications and ensure improved service to the field
• Gather CS requirements that are input for the CS roadmaps and projects
• Align with CS local offices and local CS management, including making arrangements for beta-testing, such as user acceptance tests
• Test and roll out improvements
• Participate in projects that develop new and affect existing functionality
• Drive project progress to provide the knowledge on the CS way of working and the functional support needs, such that the project results will seamlessly integrate with the needs of the users

Skills on Resume: 

• Workflow Standardization (Soft Skills)
• Infrastructure Management (Hard Skills)
• Malware Coordination (Hard Skills)
• Knowledge Transfer (Soft Skills)
• Quality Assurance (Hard Skills)
• Data Management (Hard Skills)
• Application Expertise (Hard Skills)
• Project Integration (Soft Skills)

Job Summary: 

• Actively monitor and analyze user requests, evaluate and apply solutions
• Troubleshoot any IT technical issues and resolve them in a courteous, professional, and timely manner in person or via email, telephone, and other electronic media
• Complete setup and configuration of company laptops and desktops, and troubleshoot these devices as well
• Maintain accurate IT asset inventory and assist in acquisition, deployment, support, and retirement of IT assets based on established IT life cycle management
• Consult IT knowledge bases, the internet, other team members, and any other appropriate resources for the purpose of independent troubleshooting
• Work with vendors on hardware warranty issues
• Provide limited after-hours support
• Administer computer networks and related computing environments, including servers, routers, switches, storage arrays, virtual hosts and hypervisors, the wide area network (WAN), and the local area network (LAN)
• Implement network security measures to protect data, software, and hardware
• Maintain user profiles, ensuring password policies and other system policies are enforced
• Assist with new IT projects

Skills on Resume: 

• User Support (Soft Skills)
• Technical Troubleshooting (Hard Skills)
• Device Configuration (Hard Skills)
• Asset Management (Hard Skills)
• Independent Research (Soft Skills)
• Vendor Coordination (Soft Skills)
• Network Administration (Hard Skills)
• Security Implementation (Hard Skills)

Job Summary: 

• Possess knowledge within the client’s environment (on-prem and cloud) to perform daily lower-level engineering tasks of system administration related solutions for various operational needs
• Install new or rebuild existing servers and configure hardware, some peripherals, services, settings, directories, analyze storage requirements, and other components
• Develop and maintain installation and configuration procedures and templates
• Contribute to and maintain system standards and documentation for Taos as well as clients
• Perform periodic performance reporting to support capacity planning
• Provide clear and concise communication to management regarding opportunities, solutions, and progress
• Act as a bridge builder with other managed services groups, such as service desk, L3 engineering, and CSM, providing excellent and timely customer experiences
• Train new team members as well as train on new processes or support activities
• Perform ongoing performance tuning and resource optimization
• Configure CPU, memory, and disk partitions

Skills on Resume: 

• System Administration (Hard Skills)
• Server Configuration (Hard Skills)
• Procedure Development (Hard Skills)
• Documentation Management (Hard Skills)
• Capacity Planning (Hard Skills)
• Clear Communication (Soft Skills)
• Team Collaboration (Soft Skills)
• Performance Optimization (Hard Skills)

Job Summary: 

• Provide technical leadership to the IT team by providing Tier 1 and 2 end-user support on all infrastructure-related issues
• Document and track incidents and requests thoroughly
• Prioritize, respond to, and solve all requests in a timely and service-oriented manner
• Guide problem-solving skills to business partners with a customer service mindset
• Partner with all end-users to accurately understand needs and obstacles
• Determine root cause of incidents and offer preventative solutions
• Proactively communicate issues and solutions with the team and end users
• Escalate to the next level IT for support after root cause analysis is completed, or if the skill set prevents resolution
• Execute appropriate and timely actions based on monitoring alerts
• Execute and adhere to digital safety and security plans, including digital privacy compliance

Skills on Resume: 

• Technical Leadership (Soft Skills)
• Incident Documentation (Hard Skills)
• Request Management (Hard Skills)
• Customer Service (Soft Skills)
• Needs Assessment (Soft Skills)
• Root Cause Analysis (Hard Skills)
• Proactive Communication (Soft Skills)
• Security Compliance (Hard Skills)

Job Summary: 

• Document and sustain infrastructure best practices
• Develop and conduct various training sessions for the IT team based on best practices
• Manage asset and license services, print services, and mobile device services
• Manage and execute hardware and technology refresh plans
• Support the health of the application and ERP environments through technology refresh plans, such as upgrades
• Execute backup, storage, hosting, and cloud computing services
• Support IT supplier management office policies and practices
• Collaborate with all vendors and contractors performing infrastructure services work
• Adhere to the budgeting and forecasting process for both operating and capital budgets
• Participate in a 24/7 on-call rotation
• Install and maintain servers and enterprise storage, including related software

Skills on Resume: 

• Best Practices (Hard Skills)
• IT Training (Soft Skills)
• Asset Management (Hard Skills)
• Technology Refresh (Hard Skills)
• ERP Support (Hard Skills)
• Cloud Services (Hard Skills)
• Vendor Collaboration (Soft Skills)
• Budget Management (Soft Skills)

Job Summary: 

• Provide technical and project support for plant ICT applications and daily activities for the ICT complex
• Assist in support of corporate ICT-sponsored application integration, change management, incident management, and problem resolution, meeting the objectives of manufacturing while minimizing lost production due to ICT-related issues
• Provide line of business support, interfacing with the ICT team, plant support teams, and the local union
• Provide day-to-day production support for ICT systems, manufacturing, and ICT launch activities and upgrades while executing the ICT strategic direction
• Perform implementation and first-level support of mission-critical plant applications, including functional knowledge of all plant applications used by local plants, ability to troubleshoot system issues, manage and configure applications and application access, as well as FIS, MPTS, mainframe systems, Royal Tool, Andon, OPC (Kepware), MDT, and Q-DAS
• Be responsible for integrating ICT systems during launch from concept into the production environment while following appropriate change management procedures
• Monitor ICT complex systems, maintaining all activities and facility maintenance
• Assist with ICT hardware and software, including inventory, asset management, repair, disposal, warranty, and replacement
• Assist in planning and execution of WCM data center audit, compliance, and remediation
• Analyze business processes and make recommendations for improvements
• Interface with plant and ICT management to obtain requirements and resolve related issues
• Adhere to governance by maintaining ICT standards and guidelines within the local ICT infrastructure
• Ensure all technologies that are incorporated into the physical environment are approved for use
• Follow change control, processes, and changes
• Ensure that service performance agreements are met and issues are escalated
• Fulfill WCM goals and requirements by local plant management and the ICT organization such as Kaizens and suggestions

Skills on Resume: 

• Application Support (Hard Skills)
• Change Management (Hard Skills)
• Incident Resolution (Hard Skills)
• Production Support (Hard Skills)
• System Integration (Hard Skills)
• Asset Management (Hard Skills)
• Process Improvement (Soft Skills)
• Standards Compliance (Hard Skills)

Job Summary: 

• Monitor, control, and report on site service technicians and hosted customer systems activities
• Maintain data centre security in accordance with internal, PCI, COBIT, and government requirements
• Perform server racking and removal, including labelling and provisioning of power, LAN, and SAN connections
• Conduct monitoring and scheduled inspections of facility systems, server systems, and escalation
• Ensure the data centre machine room environments are clean, documented, and presentable at all times
• Monitor and respond to system and manually generated incidents and requests using the ServiceNow ticketing system
• Provide first-line support for all data centre-based systems and applications to established SLAs
• Escalate and monitor incidents impacting production systems, ensuring resolution or hand-off
• Execute and report on scheduled tasks in Remedy for daily operations and systems support
• Operate NetBackup processes and manage media
• Investigate, resolve, and escalate backup failures
• Troubleshoot and diagnose TCP/IP, DHCP, DNS, LDAP, and AD
• Manage projects for server builds and decommissions, ensuring all tasking is resourced and executed correctly

Skills on Resume: 

• Data Center Security (Hard Skills)
• Server Management (Hard Skills)
• Facility Monitoring (Hard Skills)
• Ticket Management (Hard Skills)
• First-Line Support (Hard Skills)
• Backup Administration (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Project Coordination (Soft Skills)

Job Summary: 

• Maintain the operational status of the IT infrastructure whilst establishing and implementing continuous improvements
• Act as third and fourth line support, offering a point of reference and providing technical expertise to the IT service desk
• Ensure high levels of client satisfaction are achieved
• Identify and review existing infrastructure systems that can be improved or optimised in line with business requirements
• Assist with the delivery of projects in a cost-effective manner, working with the team of IT resources, both internal and external
• Assist in the planning and design of systems upgrades and improvement plans internally and externally, supported by implementing, testing, evaluating, and installing enhancements for hardware and software
• Maintain the data backup and recovery plans and provide IT business continuity and disaster recovery services, including coordinating regular recoveries of business-critical services, adhering to the business continuity policy
• Manage incidents, problems, changes, and releases
• Take part in the infrastructure on-call rota to ensure systems are supported

Skills on Resume: 

• Infrastructure Maintenance (Hard Skills)
• Technical Expertise (Hard Skills)
• Client Satisfaction (Soft Skills)
• System Optimization (Hard Skills)
• Project Delivery (Soft Skills)
• System Upgrades (Hard Skills)
• Disaster Recovery (Hard Skills)
• Incident Management (Hard Skills)

Job Summary: 

• Assist in the administration of a large complex group of infrastructure components, including the building of infrastructure for applications
• Initiate some new responsibilities and help to plan for the future of all infrastructure components
• Direct tasks of more junior team members
• Evaluate and recommend purchases of technology solutions
• Participate as a member of a project team and deliver infrastructure components according to requirements and timelines, including self-management of small technology projects
• Participate in on-call duties on a weekly rotational basis
• Use professional concepts and company policies and procedures to solve a wide range of complex problems in creative and practical ways
• Apply broad principles, theories, and concepts in applicable disciplines, plus maintain working knowledge of other related fields
• Work on problems of diverse scope where the analysis of data requires the evaluation of identifiable factors
• Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions

Skills on Resume: 

• Infrastructure Administration (Hard Skills)
• Future Planning (Soft Skills)
• Team Leadership (Soft Skills)
• Technology Evaluation (Hard Skills)
• Project Participation (Soft Skills)
• On-Call Support (Hard Skills)
• Problem Solving (Soft Skills)
• Data Analysis (Hard Skills)

Job Summary: 

• Provide daily support to the IT and logistics team relating to infrastructure-related incidents, service calls, requests, queries, feedback, or complaints
• Conduct daily health checks on the local infrastructure and coordinate with the group on the identified events or incidents
• Continuously determine ways to improve operations, streamline work processes, and work cooperatively and jointly with various teams to provide quality service
• Ensure project implementations and operations are aligned with the group technology standards and policies
• Manage data centre IT infrastructure such as servers, VM infrastructure, networks, appliances, and facilities such as lighting, cooling, UPS, and FM200 in production and disaster recovery DC, and in network and server rooms
• Provide physical security infrastructure and administration support in collaboration with the local security vendor and building management
• Manage the IT DR and BCP exercise to ensure the operational readiness of the organization’s disaster recovery and business continuity capabilities in the event of a major disaster
• Provide, as a team, a standby phone support service for IT and logistics activities and incidents that occur after office hours
• Provide timely, efficient, and professional-quality technical support services to the end users
• Provide support for the workplace environment in a broad sense, such as PCs, virtual machines, laptops, phones, recording, mobile solutions, printers, Windows OS, and Office suite
• Verify invoices relating to IT services and provide procurement support in terms of sourcing for related vendors, evaluating their quotations, and providing recommendations

Skills on Resume: 

• Incident Support (Hard Skills)
• System Monitoring (Hard Skills)
• Process Improvement (Soft Skills)
• Standards Compliance (Hard Skills)
• Data Center Management (Hard Skills)
• Security Administration (Hard Skills)
• Disaster Recovery (Hard Skills)
• Vendor Management (Soft Skills)

Job Summary: 

• Manage all infrastructure, communication, office, and warehouse setups
• Support the IT requirements of business units and setups for customer projects in business units
• Follow up personally and with a third party to keep an eye on all IT resources
• Ensure physical and proactive security systems are established and followed as per KN standards, and as part of business continuity, and ensure all used IT equipment, software, and communications are in line with KN standards
• Investigate personally and with a third party and report the IT issues given by the national IT manager
• Prepare all purchasing forms, follow purchasing and all IT stocks, as well as record all IT purchases to the IT equipment list and prepare IT fixed asset labeling
• Work on monitoring and alert systems for all communications and IT devices
• Manage clients, including IT software and security setups, PC setups, provide help desk support to users, and train users on best usage and security issues

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• IT Support (Hard Skills)
• Resource Monitoring (Hard Skills)
• Security Compliance (Hard Skills)
• Issue Investigation (Hard Skills)
• Asset Management (Hard Skills)
• System Monitoring (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Monitor application cron, backup jobs, and handle day-to-day maintenance tasks on AIX, LINUX, and WAS servers for non-production and production environments
• Perform daily system checks of the application servers
• Prepare maintenance plans and upgrade schedules for the application servers
• Set up Jenkins and UCD scripts to perform regular deployments on lower and production environments
• Be responsible for deployments and health checks of the application hosted on AIX and LINUX servers
• Support and drive weekend deployments, maintenance activities, and disaster drill tasks
• Coordinate with various teams and raise support tickets for all issues, analyze root cause, and assist in the efficient resolution of the problem
• Maintain logs of all issues and ensure resolutions are documented for future reference

Skills on Resume: 

• Server Maintenance (Hard Skills)
• System Monitoring (Hard Skills)
• Upgrade Planning (Hard Skills)
• Deployment Automation (Hard Skills)
• Application Deployment (Hard Skills)
• Disaster Recovery (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Issue Documentation (Hard Skills)

Job Summary: 

• Install, terminate, and test all data centre interlink cabling such as CAT-5e, CAT-6, 6A, and fibre optic
• Be responsible for all data cable infrastructure installs, UTP, OM3, OM4, and single-mode fibre
• Install, maintain, and manage the lifecycle of the whole trunk infrastructure across the building backbone
• Perform fault-finding of network cabling within the data center, trace and test connections, and resolve issues
• Perform fibre optic termination testing and fault finding with OTDR and Fluke testing equipment
• Provide on-site support using Fluke testing equipment to test all new and suspect cable connections
• Support LAN and WAN infrastructure components, structured cabling, VOIP telephone systems, and voice recording
• Manage patch schedules for platform provisioning, such as new server deployment, ensuring patch cables are installed, labelled, and tested according to work order requests
• Order and manage stock, keeping an up-to-date inventory of all cabling
• Liaise with the DCOFM team leads and schedule cabling infrastructure works according to prioritization

Skills on Resume: 

• Cable Installation (Hard Skills)
• Fiber Optics (Hard Skills)
• Infrastructure Maintenance (Hard Skills)
• Fault Finding (Hard Skills)
• Connection Testing (Hard Skills)
• LAN WAN Support (Hard Skills)
• Inventory Management (Hard Skills)
• Team Coordination (Soft Skills)

Job Summary: 

• Set up accounts and manage and support customer accounts
• Generate content and assessments based on the client's syllabus
• Load content and assessments
• Ensure full functionality before handover
• Conduct a handover by training the client on the knowledge management system, either in person or via video conference
• Create content on software such as PowerPoint, Word, Excel, ScreenFlow, Powtoon, and others based on client requirements
• Provide technical advice to prospective and existing clients on all aspects of the system and network, both pre-sale and post-sale
• Assist with the roll-out plan by the sales team and client
• Maintain regular follow-up and contact with existing clients

Skills on Resume: 

• Account Management (Soft Skills)
• Content Development (Hard Skills)
• System Configuration (Hard Skills)
• Client Training (Soft Skills)
• Multimedia Tools (Hard Skills)
• Technical Consulting (Soft Skills)
• Rollout Support (Hard Skills)
• Client Relations (Soft Skills)

Job Summary: 

• Provide design, build, and configuration support for internal Microsoft collaboration suite deployments to the organization, working closely with internal teams to deliver quality collaboration platforms
• Provide secondary support for all systems, ensuring the team maintains communications systems, IT security patching, and ITSM tools
• Deliver excellent customer service, resolve support requests, and ensure prompt and effective resolutions within agreed service timescales
• Perform maintenance tasks on supported infrastructure and applications during out-of-hours maintenance windows
• Escalate calls where significant service-affecting incidents or security breaches occur
• Follow standard operating procedures relating to the management of the network and security environments
• Complete and maintain accurate documentation
• Document and implement operating policies and procedures related to all systems, hardware and software acquisition, use, support, security, and backup
• Support, monitor, test, and troubleshoot hardware and software problems with the LAN

Skills on Resume: 

• System Design (Hard Skills)
• Collaboration Tools (Hard Skills)
• Customer Service (Soft Skills)
• Infrastructure Maintenance (Hard Skills)
• Incident Escalation (Soft Skills)
• Security Management (Hard Skills)
• Process Documentation (Hard Skills)
• LAN Troubleshooting (Hard Skills)

Job Summary: 

• Install, terminate, and test all data centre cabling such as CAT-6, 6A, and fibre optic
• Perform fault-finding of network cabling within the data center, trace and test connections, and resolve issues
• Perform fibre optic termination testing and fault-finding with OTDR and Fluke testing equipment, with additional training provided
• Provide smart hands support of LAN and WAN infrastructure components, structured cabling, VOIP telephone systems, and voice recording for off-site teams
• Manage patch schedules for new server installations, ensuring patch cables are installed, labelled, and tested according to work order requests
• Order and manage stock, keeping an up-to-date inventory of all cabling and peripherals
• Liaise with the cabling team lead and schedule cabling infrastructure works according to prioritization and projects
• Support servers, including installation, configuration, maintenance, and support of various physical and virtual server environments, including support of the operating system software and underlying hardware
• Deploy products in coordination with product and project teams

Skills on Resume: 

• Cabling Installation (Hard Skills)
• Fault Finding (Hard Skills)
• Fiber Testing (Hard Skills)
• LAN WAN Support (Hard Skills)
• Patch Management (Hard Skills)
• Inventory Control (Hard Skills)
• Team Coordination (Soft Skills)
• Server Support (Hard Skills)

Job Summary: 

• Provide monitoring and L1 and L2 support across all services and quickly react to any outages to maintain a highly available environment
• Quickly identify, analyze, and correct alerts and issues and escalate to minimize trade flow impact and preempt outages
• Oversee automated processes, scheduled jobs, and regular reports
• Manage users’ requests, track requests, review approvals, updates, resolutions, and closures
• Identify inefficiencies such as repetitive activities, manual processes, and suboptimum tools and workflows to drive continuous improvements via automation and collaboration with internal and external teams
• Support Whole-of-Government ICT governance efforts such as the account review process, follow-up for security testing and IT audit
• Work with supporting vendors to ensure proper day-to-day functioning and operations of the various IT services
• Troubleshoot issues raised and work closely with the rest of the facility managed team to ensure rectification and proper closure of problems encountered according to the stipulated service level agreement
• Coordinate the deployment of software enhancements, upgrades, and patches to ensure infrastructure or application-infrastructure compatibility
• Provide high-touch and proximity support to the trader and executive user population for all end-user technology components such as desktop, voice, and collaboration tools
• Assist the operations head with handling the day-to-day running of the branch
• Manage local incident management and coordinate with both local and central infrastructure and application teams

Skills on Resume: 

• System Monitoring (Hard Skills)
• Alert Analysis (Hard Skills)
• Request Management (Hard Skills)
• Process Improvement (Soft Skills)
• Governance Compliance (Hard Skills)
• Vendor Coordination (Soft Skills)
• Software Deployment (Hard Skills)
• Incident Management (Hard Skills)

Job Summary: 

• Manage asset life cycle, including procurement, imaging, decommissioning, and budgeting
• Maintain, monitor, and report on the mobile device management (MDM) program
• Provide support via phone, walk-ins, and using the ticket system
• Diagnose hardware, software, and network issues
• Create knowledge base documentation for new policies and procedures
• Assist in developing and maintaining IT information resources
• Support the office network infrastructure for 15 offices, a co-location data center, and all associated network interconnecting hardware and links
• Work closely with other IT resources and business groups to provide recommendations and deliver project and request requirements
• Stay abreast of server and network technologies to recommend and select solutions that meet business requirements

Skills on Resume: 

• Asset Management (Hard Skills)
• MDM Administration (Hard Skills)
• Technical Support (Soft Skills)
• Issue Diagnosis (Hard Skills)
• Knowledge Documentation (Hard Skills)
• Information Resources (Hard Skills)
• Network Support (Hard Skills)
• Project Collaboration (Soft Skills)

Job Summary: 

• Execute small engineering projects, including implementation services, effective customer engagement, and communication
• Collaborate with corporate engineering teams on project solutions and problem-solving
• Participate in the execution of initiatives that deliver on the digital transformation and adoption of new technologies such as IoT edge, infrastructure-as-a-service, and cloud application platforms
• Assure the provision of superior technical support to customers by seeking regular formal input into projects and ensuring adequate preparation and communication for all changes
• Ensure Windows environments meet Accenture standards and suggest changes to processes or develop automation to maintain
• Use PowerShell for automation, management, monitoring, deployments, and other requirements
• Use and manage SCCM (System Center Configuration Manager)
• Deploy patches for non-Microsoft software components
• Undertake support tasks and coordinate the actions of external support and service providers
• Manage the security of standard desktop and server technology, including patches and updates, deployment, and related tasks for all devices
• Participate in challenging project work as well as ensure existing services remain operational
• Undertake security monitoring, upgrading, and replacing infrastructure
• Provide technical support for end users
• Provide out-of-hours emergency support

Skills on Resume: 

• Project Execution (Soft Skills)
• Customer Engagement (Soft Skills)
• Cloud Platforms (Hard Skills)
• Technical Support (Hard Skills)
• Process Automation (Hard Skills)
• SCCM Management (Hard Skills)
• Patch Deployment (Hard Skills)
• Security Monitoring (Hard Skills)