• Responsible for considering a fully functional infrastructure specialist.
• Support one to two projects at a time.
• Work with IT and business clients to gather requirements for enhancements or new functionality.
• Develop requirements and recommendations that are appropriate for the intended audiences for both agreement and approvals, Sponsor, Champions, and Stakeholders.
• Support the development of business cases and measures of success/outcomes.
• Work to ensure that the solution developed meets the defined requirements and expectations, including business and IT acceptance testing.
• Participate in meetings and interviews throughout the whole project lifecycle, planning, and execution.
• Maintain currency in overall industry infrastructure developments and directions.

Skills: Infrastructure Support, Requirements Analysis, Stakeholder Communication, Business Case Writing, Testing Coordination, Project Support, IT Collaboration, Industry Research

• Lead the conceptual and logical design of infrastructure environments across a wide range of client infrastructure configurations.
• Leverage knowledge of product and technical expertise to derive an optimal solution.
• Collaborate with the client’s IT departments and determine how to configure the solution’s infrastructure to best meet their needs.
• Work closely with Project Managers and Implementation Specialists while delivering Contact Center solutions.
• Provide technical guidance for business decisions relating to infrastructure design.
• Ensure that technical deployment adheres to the functional specification.
• Communicate design choices and clearly explain the impact of design choices in technical and business terms to the customer.
• Evaluate and provide guidance on VM server sizing based on customer environment and requirements.
• Design and create network diagrams that include firewall, load balancer, reverse proxy, VM and data traffic flow.

Skills: Infrastructure Design, Technical Solutioning, Client Collaboration, Contact Center Deployment, Infrastructure Consulting, Functional Compliance, Technical Communication, Network Diagramming

• Oversight and governance of the Infrastructure environment.
• Report on financial and system utilisation in Azure/AWS.
• Manage Service Now Ticketing and ensure the ticket SLA is met in time.
• Collaborate with the architecture, application development, infrastructure and operations teams to contribute to development.
• Create, improve, and update systems to improve scalability, performance and capacity for Trading Infrastructure.
• Innovate new ways of doing things and operationalise efforts for other support organisations to monitor and troubleshoot.
• Take ownership and delivery responsibility for special projects and business initiatives.
• Responsible for reporting, alerting, service and technology enhancements.

Skills: Infrastructure Governance, Cloud Reporting, Ticket Management, Cross-Team Collaboration, System Optimization, Operational Innovation, Project Delivery, Service Enhancement

• Manage Dell server hardware estate.
• Support/Manage the Nutanix Cluster.
• Manage Virtual Environment (Server builds/Upgrades/Migrations).
• Manage and perform patch and version upgrades.
• Manage and configure Services (Active Directory/DNS/DHCP/DFS/Group Policy).
• Perform schema updates for business applications.
• Responsible for proactive fault-finding, event log analysis, etc.
• Maintain all appropriate documentation.
• Support/Manage the System Monitoring (Opmanager/Netflow/Prism).
• Ensure availability of key systems and infrastructure by monitoring KPIs (disk space, CPU usage, network bandwidth, etc.).
• Liaise with colleagues to ensure new systems are monitored.
• Exchange Server 2016/Office 365/Mail Gateway administration (Proofpoint).
• Support/Manage the Exchange Server infrastructure.

Skills: Server Management, Nutanix Support, Virtualization Admin, Patch Management, Service Configuration, System Monitoring, Fault Analysis, Exchange Administration

• Support/Manage O365 Environment alongside Group Resource.
• Support Cohesity backup systems (software and hardware).
• Manage relationships with 3rd party tape management providers.
• Arrange regular test data restores to ensure backup integrity.
• Conduct periodic backup reviews to ensure the correct data is being backed up.
• Conduct periodic upgrades to ensure backup software is at the latest patch levels and the latest version where licensing permits.
• Proxy server web gateway admin (Netskope).
• Responsible for the ULE base management, log review and reporting.
• Responsible for changing PAC file management.
• Assist the Service Desk, Resolution and Dealer teams with troubleshooting and Upskilling.

Skills: O365 Administration, Backup Management, Vendor Coordination, Data Restore Testing, Backup Reviews, Proxy Administration, Log Reporting, Technical Support

• Originate and execute while also working closely with the portfolio businesses and management teams.
• Monitor and develop an in-depth understanding of target infrastructure sectors (energy, transport, telecoms, etc.) and the broader European infrastructure marketplace for developments and new opportunities.
• Compile and present financial and qualitative analysis of companies and sectors.
• Develop and review detailed financial models for investment opportunities or portfolio companies that are fully dynamic and capable of running extensive scenario analysis.
• Lead selected due diligence streams and coordinate external advisors in investment appraisals.
• Support the ongoing asset management of portfolio companies.
• Monitor and prepare reporting material on asset performance.
• Work on transactions, including conducting research and reviewing due diligence materials.

Skills: Investment Execution, Sector Analysis, Financial Modeling, Due Diligence, Portfolio Management, Asset Monitoring, Market Research, Transaction Support

• Monitor and resolve automated system alerts and alarms.
• Coordinate with IT groups across systems and platforms to provide resolution activities for end-user problems.
• Answer the Tier 2 Hotline and resolve complex issues.
• Monitor the escalation queue for tickets forwarded that the Help Desk was unable to resolve on the first call.
• Work directly with end users to resolve issues.
• Augment the Tier 1 Help Desk by fielding end-user calls at busy times.
• Partner with Infrastructure Engineers to identify solutions to fix the root cause of recurring issues.
• Perform day-to-day operational activities such as systems patching and backup management.
• Thoroughly understand and comply with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels.
• Thoroughly understand and comply with Information Security Policies and Procedures.

Skills: System Monitoring, Issue Resolution, Tier 2 Support, Ticket Escalation, End-User Support, Root Cause Analysis, Patch Management, Security Compliance

• Provide oversight of task delivery for various components of infrastructure service solutions/delivery, including server build, server decommissions, virtual server build, storage, performance/capacity planning, VM resizing, IT Controls and monitoring of infrastructure health.
• Coordinate with different teams in the organization to deliver the IT infrastructure-related assignments/deliveries.
• Initiate and maintain reporting relationships with stakeholders, including team members, peers, managers, customers, vendors, and other affected departments.
• Coordinate efforts across multiple business units and ensure continuous efficient management of assignments and deliveries, gather input and feedback.
• Provide oversight of task delivery for various components of infrastructure service solutions.
• Responsible for Weekly Status reporting, Accomplishments, Upcoming 30-day deliverables, Current Risks, Issues and Mitigation plans.
• Manage/execute/report quarterly IT Controls and Evidences (e.g, SOX Controls) to the Infosec and Controls team.
• Work closely with the Controls/Infosec team to review and modify existing controls in place.

Skills: Infrastructure Delivery, Team Coordination, Stakeholder Management, Cross-Unit Collaboration, Task Oversight, Status Reporting, IT Controls Management, Risk Mitigation

• Work in a broad, hands-on role supporting an evolving technical IT infrastructure.
• Cover desktop support and network/infrastructure work.
• Work closely with the Data Centre operation team to fine-tune critical systems.
• Participate in Service Design sessions where technical requirements are captured and documented by the IT Infrastructure Team.
• Responsible for 2nd/3rd line infrastructure support.
• Implement and support Azure services, such as AAD, SSO, Intune, MFA and Conditional Access.
• Provide technical support to tickets raised through the IT service desk for all software and hardware issues.
• Work closely with the Service Desk and knowledge share.
• Develop and maintain high-quality support documentation.
• Responsible for the security, resilience, backup and monitoring of infrastructure.
• Represent the Infrastructure services in Change Advisory Board meetings, daily and weekly Service Review meetings.
• Responsible for fostering a practice of collaboration and continuous improvement within and outside of the Infrastructure team.
• Support the business needs on an out-of-hours support rota and enhanced hours during peak periods.

Skills: Infrastructure Support, Desktop Support, Network Assistance, Azure Administration, Technical Troubleshooting, Documentation Management, Infrastructure Security, Service Collaboration

• Conduct risk assessments and business impact analyses.
• Identify vulnerable areas within the Firm’s core business functions, systems, and applications.
• Recommend and implement disaster avoidance and impact reduction strategies.
• Confer with the IT department and other key personnel to determine if changes in hardware or software configurations affect disaster recovery plan outcomes.
• Direct and coordinate staff efforts to formulate department-specific disaster recovery plans.
• Conduct research on emerging products, services, protocols, and standards in support of contingency planning and development efforts.
• Engage and interact with vendors, outsourcers, and contractors to obtain protection services and products.
• Develop and establish disaster recovery procedures for the restoration of mission-critical business applications/services in the event of natural disasters, technical failures, power outages, and human interference.
• Manage and coordinate all aspects of actual recovery plan implementation and efforts, including initial emergency response, recovery procedures, and business resumption processes.
• Develop, implement, maintain, and oversee the enforcement of policies, procedures and associated plans for disaster recovery administration and business continuity based on industry-standard best practices.
• Inform and train staff members on their responsibilities concerning business continuity procedures and emergency response.
• Ensure that company equipment, systems, services, and facilities are compliant with disaster recovery plans and procedures.

Skills: Risk Assessment, Impact Analysis, Disaster Strategy, Recovery Planning, Vendor Management, Contingency Research, Policy Development, Staff Training

• Ensure the preservation of vital information, data, or media through diligent maintenance of hard copies and backup and recovery solutions.
• Continually conduct simulations and test runs of system disruptions in order to revise and perfect recovery and continuity plans.
• Assess the need for any security reconfigurations (minor or significant) and coordinate their execution.
• Recommend, schedule, and coordinate the installation of fixes, security patches, and any other measures required in the event of business disruption.
• Ensure that the crisis communications plan will provide for timely and effective communication with relevant parties.
• Effectively articulate business continuity concepts and methodology to promote program awareness.
• Perform all activities associated with managing, supporting and troubleshooting backup, recovery and archiving in a large, complex and widely distributed environment.
• Perform daily operations in the environment to back up, recover and archive data (Servers, snapshots, CIF shares, documents, etc.).
• Perform daily monitoring and management of the backup solution implemented within the infrastructure.
• Monitor backup jobs, execute restore jobs, troubleshoot failed jobs, and initiate corrective action.
• Provide status and progress reports for backup environment-related activities and tasks.
• Perform reliable, secure backup and recovery across the enterprise in accordance with policy and procedures.

Skills: Data Preservation, Recovery Testing, Security Assessment, Patch Coordination, Crisis Communication, Continuity Awareness, Backup Operations, Job Monitoring

• Provide ongoing IT operations support for all infrastructure.
• Implement new technology services based on architecture-approved solutions.
• Maintain any pertinent hardware and software inventories required for the rollout.
• Participate in execution, build and test activities.
• Research and recommend hardware and software products.
• Participate in project delivery for all projects that include deploying infrastructure.
• Comply with all project management expectations relating to documentation standards, status reporting, etc.
• Stay abreast of new and emerging technologies.
• Assess risk, identifying critical service and system dependencies, and defining and implementing countermeasures.

Skills: IT Operations, Technology Implementation, Inventory Management, Build and Test, Product Research, Infrastructure Deployment, Project Compliance, Risk Assessment

• Act as the liaison between project managers, IT departments, and vendors/contractors to gather requirements and translate business needs.
• Ensure the completion of scheduled projects for the IT Infrastructure group.
• Coordinate with project managers and 3rd party vendors/contractors on the implementation/installation of infrastructure equipment and hardware resources, as well as associated reporting for project initiatives.
• Gather intelligence/requirements from corporate executives, project managers, and middle managers about needs and planned projects.
• Analyze data to inform business decisions, business needs, and hardware requirements.
• Partner with project managers and creators to ensure each project meets a specific need and resolves successfully.
• Act as an information source and communicator between business branches.
• Assume responsibility for project tasks and ensure they are completed in a timely fashion.
• Evaluate, test and recommend new opportunities for enhancing hardware and IT processes.
• Compile and distribute reports on project development and deployment.
• Evaluate and draw conclusions from data related to IT needs and 3rd party contractor requirements.
• Consult with the executive team and the IT department on the newest technology and its implications in the industry.
• Find technological solutions to business requirements.

Skills: Business Analysis, Project Coordination, Vendor Liaison, Requirements Gathering, Data Evaluation, Hardware Planning, Technology Consulting, Reporting Management

• Develop, authorize, verify, approve, lead and oversee delivery of technical scopes of Operations and Maintenance work conducted by service providers and contractors.
• Conduct comprehensive on-site facilities reviews and evaluation analysis.
• Ensure facilities meet target operational, maintenance, code compliance, safety, technical, sustainability and asset preservation goals.
• Lead emergency response efforts and own incident management teamwork, reporting, communications and remediation actions per protocol for various types of unplanned events.
• Develop and report Root Cause Analyses.
• Work eam with other Dolby leaders, staff and service providers.
• Ensure that preventive maintenance and unplanned repairs are conducted in a timely manner.
• Meet contract, budgetary and industry quality assurance and quality control standards that prolong the life of Dolby’s equipment and assets.
• Analyze performance and provide feedback to the Facility Manager for validation of contractor work or improvement via the contractual Key Performance Indicator (KPI) processes.
• Monitor ServiceNow facilities workflow dashboards for trends.
• Analyze issues and address them.

Skills: O&M Oversight, Facilities Evaluation, Compliance Assurance, Emergency Response, Root Cause Analysis, Maintenance Management, KPI Monitoring, Issue Resolution

• Own the process of making rounds of the various facilities per the assigned schedule.
• Identify any safety or operational hazards and lead mitigation efforts with associated stakeholders such as the Environmental Health and Safety and Security teams.
• Respond timely and lead implementation with service providers of work and documentation required for code compliance as identified by Authorities Having Jurisdiction.
• Prepare and deliver presentations and reports, communicate professionally and with a focus on customer service in person, verbally and in writing.
• Manage documentation in a highly organized manner.
• Own and manage programs that support Dolby IT, such as the planned bulk UPS battery replacements and UPS alarm responses per protocol.
• Work directly with landlords to address Dolby tenant facility needs, address landlord and property management issues, and provide technical assistance.
• Collaborate with stakeholders on business program and process development efforts, such as Emergency Response and Management teams, etc.
• Provide leadership and teamwork in the development, budgeting, contracting, technical review, design, execution and delivery quality of assigned Facilities, Lab Management, GWS and other Operating and Capital projects.

Skills: Facility Inspections, Hazard Mitigation, Code Compliance, Professional Communication, Document Management, Program Oversight, Landlord Coordination, Project Leadership

• Upkeep and improvement of the data environment, which requires input from multiple sources.
• Understand key performance indicators and metrics through engagement with various cross-functional partners.
• Develop efficient methods of preparing the data and the ability to make the technical components of the role easy for the business to understand.
• Consistently staying abreast of industry (i.e., Power BI/Azure) best-in-class practices.
• Evaluate different options to help shape the long-term direction of the team.
• Assist in delivering timely metrics and key performance indicators to the Quality Enterprise and other cross-functional teams.
• Develop supporting data to assist in measuring rates, counts and other various enterprise measures as determined by the global end-user community.
• Proactively use tools such as Power BI to demonstrate data views to leadership that identify and isolate information to be used in business surveillance.

Skills: Data Management, KPI Analysis, Data Preparation, Technical Translation, Industry Research, Metrics Delivery, Performance Measurement, Power BI Reporting

• Manage and address day-to-day issues on net batch job failures, user permissions, configuration changes, etc. 
• Reduce job failures by analyzing weekly EC peak average, EC time loss, Core, Memory and CPU utilization.
• Monitor long-running/waiting jobs, automate notifications to IP leads for required actions.
• Perform quarterly audits for permissions, resources and access list.
• Identify opportunities for job profiling and optimize run times with the Design Tools/Flows team.
• Responsible for ODC setup with ION sessions and managing storage disk areas optimized for consumption.
• Drive inputs from project teams, analyze usage data, and enter annual EDA plan and quarterly remix forecasts in ELM.
• Support on licensing issues for project teams and participate in the monthly LAC rep forum.
• Run lmstat and other tools to determine if the license is running and reachable to address queries.

Skills: Batch Job Management, Performance Optimization, Job Monitoring, Access Auditing, Workflow Profiling, Storage Management, License Support, Forecast Analysis

• Perform the IT Proposal Development Lead role during the early project development stage.
• Work with GEMTE (Global Engineering, Manufacturing, Technology and Equipment) PDE and own IT infrastructure Proposal Document and IT infrastructure Cost Estimate Document as project development deliverables.
• Lead IT infrastructure requirements gathering for new plant construction projects (including standard plant and mega plant) and office fit-out projects.
• Own the IT project Requirements Document as a project deliverable.
• Understand the operations of business across key functional areas, and of the interdependencies between organizations and the transaction workstreams.
• Work with global and regional subject matter experts and architects.
• Support IT/OT integrated technical solution development and design in compliance with industrial control system cybersecurity requirements and guidelines.
• Responsible for IT infrastructure solution meeting the business requirements.
• Perform IT infrastructure execution lead role for new construction, closure, movement and consolidation projects.
• Lead IT infrastructure for merger and acquisition projects, including due diligence and risk assessment.

Skills: Proposal Development, Cost Estimation, Requirements Gathering, Project Documentation, Business Understanding, Solution Design, Cybersecurity Compliance, M&A Support

• Responsible for maintaining and supporting all network infrastructure, including network hardware and operating systems.
• Configure and maintain network technologies, working with service providers to ensure Internet transit services are active and available.
• Provide inputs to the design and architecture of the network environment and develop and install solutions to complex technical problems.
• Plan and execute complicated upgrades and deployments of major network components.
• Stay informed of industry developments by researching and identifying opportunities surrounding technology advances.
• Work closely with NorQuesters to determine business needs and communicate professionally and effectively with internal and external stakeholders.
• Work closely with team members to ensure the reliable operation of the technology infrastructure.
• Create, update, and maintain network design and configuration documentation and complete work utilizing a ticketing system.

Skills: Network Maintenance, Hardware Configuration, Network Design, Upgrade Execution, Technology Research, Stakeholder Communication, Infrastructure Support, Documentation Management

• Provide IT support to users across the organisation.
• Maintain the infrastructure environment, systems, and telephony.
• Assist in the delivery of projects set out within the IT Strategy.
• Analyse requirements, plan, design and deploy resolutions.
• Identify improvements and assess potential new technologies.
• Support in virtualisation, server, and system monitoring and management.
• Manage hardware inventory and update accordingly.
• Ensure backups and security are effective and fit for purpose.
• Manage the performance of the network and wireless.
• Make recommendations to improve operational efficiency.
• Comply with all IT policies and procedures.
• Work collaboratively and effectively with the team.

Skills: IT Support, Infrastructure Maintenance, Project Assistance, Solution Deployment, Technology Assessment, System Monitoring, Backup Management, Network Performance

• Consult with users on the creation, analysis and utilization of data.
• Monitor information needs to meet changing requirements.
• Serve as liaison with information technology staff in infrastructure design improvement and resolution of IT infrastructure issues.
• Collaborate with other departments on processes and projects.
• Research, analyze, design and maintain technologies required to satisfy infrastructure and business requirements, including servers, applications, databases, desktop and mobile solutions.
• Provide advanced technical assistance to IT infrastructure users.
• Work to identify, resolve, and/or correct various infrastructure errors or failures.
• Address problems in hardware, software and/or procedures.
• Identify user requirements, evaluate software alternatives, and make recommendations for the selection of software/hardware.
• Guide and mentor Service Desk Technicians.
• Train users in the operation of new or modified systems and programs.
• Meet with supervisors and/or employees regarding departmental or division issues.
• Maintain security access configurations.

Skills: Data Consultation, Requirement Analysis, Infrastructure Liaison, Cross-Department Collaboration, Technology Research, Technical Support, Issue Resolution, User Training

• Support the infrastructure in a pharmaceutical production environment.
• Provide direct support to user community via the Helpdesk.
• Resolve most level 2-3 Helpdesk tickets.
• Perform regular software and firmware updates to servers and infrastructure components.
• Work with Manage Engine for remote support, software distribution, and patch deployment.
• Support other IT team members to ensure coverage.
• Work on-site at least 3 days per week.
• Work on special projects as assigned by IT management.

Skills: Infrastructure Support, Helpdesk Assistance, Ticket Resolution, System Updates, Remote Management, Team Collaboration, On-Site Support, Project Participation

• Drive sessions with the technical stakeholders around technical requirements for the desired infrastructure solutions.
• Work with the Architect Team and Technical Subject Matter Experts.
• Identify and document all infrastructure solutions, validate the implementation, and plan the operational administration of it.
• Trace, challenge and document all manual changes to ensure alignment with the current automation pipeline.
• Support the Cloud Infrastructure Manager and Cloud Infra team by owning the documentation of the detailed Technical Solutions, Solution Administration Process and Level 3 Technical Support.
• Translate business requirements to detailed technical requirements with fluency to enable IT technical teams.
• Conduct risk assessments for all infrastructure solutions, including impact on business processes.
• Assist in developing and validating test plans.
• Operate process mapping of the current state and the desired state.
• Contribute to the development of cost/benefit analysis, feasibility, and gap analysis.

Skills: Technical Requirements, Stakeholder Engagement, Solution Documentation, Change Tracking, Cloud Support, Requirement Translation, Risk Assessment, Process Mapping

• Manage and troubleshoot the IT Systems infrastructure function at the Piramal Pharma Solutions site at Morpeth.
• Function as level 3 technical escalation for on-site IT support engineers and the occasional consultants/contractors for project-specific work.
• Monitor key service metrics (quality measures, customer satisfaction ratings, service level objectives, etc.) against plan and adjust processes.
• Provide support to IT operations and Application teams in areas of technical assessments and/or design of appropriate IT infrastructure setup.
• Work with and coordinate with Corp IT and/or vendors for Level 2/3 support and other complex issues that may require advanced technical assessments and/or changes to existing solution components.
• Establish priorities, timelines, and ensure appropriate resources are available for projects/initiatives.
• Report to operational management regarding operations, updates related to IT Infra.
• Work on one or more projects concurrently.
• Responsible for the support and maintenance of the existing IT infrastructure setup.

Skills: Infrastructure Management, Technical Escalation, Service Monitoring, IT Operations Support, Vendor Coordination, Project Planning, Status Reporting, System Maintenance

• Translate complex application ideas and concepts into a functional design blueprint and plan.
• Establish key design principles to guide the further definition and detailing of a functional design blueprint.
• Lead the functional design of highly complex applications.
• Evaluate multiple functional design options, so as to select the one which best meets business, user and functional requirements.
• Justify functional design elements to the end user/stakeholders.
• Test the effectiveness of functional design and ensure that business requirements are fully met.
• Manage the compliance of functional design processes and standards with business objectives and requirements.
• Resolve moderate to high complexity issues that occur during the functional design process.
• Coach team members on their roles and responsibilities in relation to functional design.
• Verify through different testing practices (ex., UAT).
• Validate that the solutions meet the functional specifications and propose credible suggestions to effectively resolve business challenges.
• Support the Business Architecture and Analysis (BAA) community on the knowledge base to elevate business analysis competencies.

Skills: Functional Design, Design Principles, Blueprint Development, Option Evaluation, Stakeholder Justification, Design Testing, Compliance Management, Team Coaching

• Proactively and reactively supporting the IT Infrastructure, with a focus on the Microsoft 365 Enterprise workloads.
• Follow and develop processes and standards.
• Contribute to the infrastructure Strategy and Roadmap, making a mark on future technology adoption.
• Responsible for incident management, taking ownership of technical issues through to resolution.
• Root cause analysis of issues, proactively identifying improvements to improve service reliability.
• Monitor and report on the Infrastructure environment.
• Responsible for the delivery of infrastructure services and support.
• Responsible for project-based support as well as BAU activities.
• Provide services across cloud/hosting, network, and security.
• Collaborate with the Senior Infrastructure Engineer, the internal IT department and external partners.

Skills: Infrastructure Support, M365 Administration, Process Development, Incident Management, Root Cause Analysis, Environment Monitoring, Cloud Services, Project Support

• Responsible for Administration, Active Directory and related technologies such as GPO, DFS, WSUS, DNS, PowerShell, VBScript, etc. Windows server.
• Responsible for Server, Operating System and storage hardware setup, documentation and support.
• Responsible for VMware hypervisor support.
• Manage operating system patches and change requests.
• Responsible for Business Continuity and Disaster Recovery design, planning and implementation.
• Administer and manage infrastructure technology platforms, including VMware, Microsoft Windows and Cloud such as Azure.
• Undertake performance monitoring and availability management using tools provided on a day-to-day basis.
• Responsible for maintaining up-to-date systems.
• Apply good judgment and decision making with tasks requiring analysis, problem solving, strategic communication and interactions with others.
• Research future developments and identify areas for improvement.

Skills: AD Administration, Server Support, VMware Management, Patch Management, DR Planning, Platform Administration, System Monitoring, Infrastructure Improvement

• Maintenance and Upgrades of Network, Servers, Storage and Security, including MS Windows Server, VMWare vCloud, M365 and Exchange Online, ADFS and Azure AD, Intune, email hygiene (MimeCast) and more.
• Responsible for SQL Database Management.
• Review and improvement of Systems and Processes (e.g., using scripts for automation).
• Responsible for project implementation and technology management/improvement.
• Responsible for incident, problem and change management.
• Resolve issues once and for all, and ensure technology changes are delivered successfully.
• Train on various tools and systems used in Tier 1 to monitor production Infrastructure and Network, platforms such as Pager Duty, SolarWinds, etc.
• Assist Platform engineers with outage vetting and escalating to Tier 1 and senior engineers.
• Assist with writing of outage notifications, raising and managing tickets in ServiceNow, following Discovery’s Incident Management process.
• Assist in the creation and maintenance of department documentation and Standard Operating Procedures.

Skills: Network Maintenance, SQL Management, System Automation, Project Implementation, Change Management, Monitoring Tools, Outage Support, Documentation Management

• Oversee infrastructure delivery executions of the Donation and Logistical Centers.
• Lead stakeholder escalations as well as initiate interaction with the business to resolve service issues while fostering key relationships.
• Ensure changes are managed and implemented in compliance with company procedures.
• Manage expectations and communications with stakeholders, Information and Technology, and Leadership.
• Review key metrics to evaluate the effectiveness and efficiency of I&T processes and improve daily operations.
• Develop, analyse, and dissect financial models in order to assess investment opportunities (financial modelling).
• Conduct due diligence and financial review of investment opportunities, preparing investment decision materials.
• Monitor performance developments in portfolio investments and prepare materials in support of internal performance review meetings.
• Research and present market trends across the infrastructure sector.

Skills: Infrastructure Delivery, Stakeholder Management, Change Compliance, Communication Management, Process Improvement, Financial Modelling, Investment Analysis, Market Research

• Support the Management of infrastructure configuration, including firewall, networks, servers, software installation, licenses and ensuring system availability meets business requirements.
• Engage with, develop and manage relationships between all key parties, departments and stakeholders across the business.
• Contribute to the infrastructure architecture, design and operation.
• Support how it fits both the long-term and short-term needs of the business.
• Support in the delivery of changes to the infrastructure to enable business growth.
• Ensure global teams and business are sufficiently supported across internal technologies and systems.
• Execute on an IT strategy focused on cost-effective, secure innovation.
• Collaboratively designing and implementing solutions with a diverse team of stakeholders and providers.
• Identify and access management will be providing expertise across a wide array of IT disciplines.
• Provide support for infrastructure technology services (server, storage, etc.), including diagnosis, repair, upgrade, installation, testing and documentation of hardware systems.
• Consider an individual contributor managing simple to moderately complex projects.
• Work independently and make recommendations for improvement.

Skills: Configuration Management, Stakeholder Engagement, Infrastructure Design, Business Alignment, Change Delivery, Global Support, IT Strategy, Technical Support

• Must have one or more certifications, including CCNA, VCP, and MCSE.
• Experience managing a medium-sized corporate infrastructure.
• Experience supporting Windows and Linux servers, including hardware components.
• Experience managing routers, switches, SAN and NAS storage, WiFi access points, business telephone systems, and backup appliances.
• Experience with Office 365, cloud-based Exchange, and Azure AD.
• Experience managing and administering Microsoft SQL Server.
• Experience managing and administering corporate ERP systems.
• Must have EPICOR experience.
• Experience using Manage Engine for remote support, software distribution, and patching.
• Experience with pharmaceutical IT systems validation.
• Experience with iOS, mobile device management, and mobile device profile development.
• Experience creating software packages for deployment.
• Experience with cybersecurity best practices.
• Strong organizational skills with the ability to prioritize tasks based on business needs.
• Good people and active listening skills, with the ability to remain calm in stressful situations.

Qualifications: BS in Systems Engineering with 8 years of Experience

• Experience in a related role with demonstrated knowledge of Microsoft Windows at the desktop and/or server level.
• Proficient with Windows Server (2003/2008/2012/2016R2/2019/2022) and Active Directory.
• Ability to build and support VMware ESXi servers and associated storage.
• Able to script and automate experience using PowerShell and/or VBScript.
• Understanding of information security concepts and best practices.
• Basic understanding of network and telecommunication technologies.
• Must have Linux, MSSQL and MySQL experience.
• Solid analytical and problem-solving skills.
• Excellent oral and written communication skills.

Qualifications: BA in Technology Management with 6 years of Experience

• Experience with Business Continuity and Disaster Recovery design, planning and implementation for Windows platforms.
• Ability to communicate technical information to a non-technical audience.
• Strong team player who can build relationships within the organization.
• Ability to thrive in a high-energy, high-growth, fast-paced environment.
• Strong organization, documentation, and time management skills.
• Excellent communication skills, written, verbal, presentation and interpersonal.
• Able to work hands-on, completes tasks and is dependable.
• Innovative, with excellent analysis, critical thinking and troubleshooting skills.
• Ability to work independently or in a team environment.
• Strong desire to dive into technical challenges.

Qualifications: BS in Data Science with 4 years of Experience

• Experience with server technologies, Windows, Linux and Mac.
• Experience management of Active Directory/LDAP and other authentication schemas.
• Must have Cisco network technology experience.
• Experience server hardware technologies.
• Experience SAN, NAS and storage management technologies.
• Experience server backup processes and technology.
• Infrastructure project implementation experience.
• LAN and building network cabling services.
• Backup and data recovery processes, management and configuration.
• Knowledge of wireless networking.
• Application support (Perforce and other Studio production tools).
• Able to show detailed knowledge and understanding of Incident Management.

Qualifications: BS in Computer Engineering with 6 years of Experience

• Experience with server computing, data storage, virtualisation and backup technologies.
• Experience supporting on-premises and third-party managed data center facilities.
• Experience implementing and supporting virtualisation platforms such as VMware, Hyper-V and Nutanix.
• Experience implementing and supporting replication technologies, including VMware vSphere Replication, Site Recovery Manager and EMC RecoverPoint.
• Experience managing Windows Server fleet across multiple sites and geographies.
• Solid understanding of various Windows services such as Active Directory (including DNS and DHCP), AD Federated Services, Windows Public Key Infrastructure and File and Print server management.
• Experience with Windows Server Update Service (WSUS) and System Centre Configuration Manager (SCCM) for Windows patch management.
• Experience with service monitoring and incident response tools, e.g., System Centre Operations Manager (SCOM).
• Experience with enterprise backup solutions such as Veritas NetBackup.
• Ability to proactively troubleshoot complex problems and to think outside the box.
• Ability to manage high volumes of work and prioritise expectations.
• Able to communicate clearly and concisely.
• Able to obtain current industry certification, e.g., VCP, Microsoft Certification.

Qualifications: BA in Business Information Systems with 7 years of Experience

• Good technical IT Infrastructure knowledge.
• Financial services industry experience.
• Experience in working using the Agile methodology.
• Experience in mapping, analysing and clearly documenting business and technical processes.
• Possess strong research and problem-solving skills with a desire to analyse issues and produce solutions.
• Strong communicator and experience in working with multiple stakeholders.
• Experience in navigating complex organisations.
• Experience in holding outcome-based technical meetings with engineering teams.

Qualifications: BS in Network Engineering with 5 years of Experience

• Experience in investment banking/structured financings.
• Proficiency in MS Office, Excel and PowerPoint in particular.
• Strong interpersonal skills.
• Ability to engage in concise, effective discussions.
• Ability to assimilate new information quickly and excellent conceptual analytical skills.
• Ability to work on multiple processes at the same time, utilizing effective time management skills.
• Excellent verbal and written communication skills.
• Ability to multitask and gather information quickly.
• Strong attention to detail.
• Basic understanding of financial markets.
• Basic understanding of credit and company capital structures.
• Basic understanding of risk management, regulatory concerns and other levers integral to closing of a transaction.
• Fluent speaker of Spanish and/or Portuguese.

Qualifications: BS in Cybersecurity with 2 years of Experience

• Professional certifications like MCSA/MCSE, VCP, or CCNA/CCNP.
• Excellent IT skills, including exposure to end-user services technologies and products.
• Strong diagnostic skills and a working knowledge of current technologies.
• Intermediate understanding of datacenter, networking and security services and technologies.
• Able to keep current with emerging security alerts and issues.
• Ability to learn or conduct research into new and/or emerging technologies, trends, etc.
• Proven project planning and management experience.
• Business Intelligence experience.
• Strong SQL/Oracle Database Administration.
• Ability to build and develop both formal and informal professional networks.
• Able to identify and address existing and potential obstacles, issues, and opportunities.
• Able to collaborate with other members (local on-site IT Support, stakeholders, Corporate IT Infrastructure, etc) in the pursuit of common missions, vision, values and mutual goals.
• Excellent communication skills.
• Ability to articulate technical and business concepts, ideas, opinions and conclusions orally and in writing.

Qualifications: BS in Information Technology with 6 years of Experience

• Prior experience reading and digesting technical information.
• Able to be detail-oriented.
• Strong written and verbal communication skills.
• Prior experience interpreting and/or discussing terminology or concepts not familiar to many people with others.
• Strong customer focus, including the ability to manage customer needs and multiple work priorities.
• Prior project management experience.
• Certifications or special training in related technologies.
• Prior experience leading technical teams toward a common goal or project within a larger project.

Qualifications: BS in Computer Science with 4 years of Experience

• Strong understanding of VMware management and maintenance.
• Strong understanding of Microsoft Server technologies and associated services, including Server 2012, 2016 and 2019.
• Good level of networking knowledge, from a troubleshooting and routing perspective.
• Basic switch configuration knowledge.
• Understanding of Disaster Recovery and High Availability technologies, to achieve strong recovery point/recovery time objectives.
• Able to use Microsoft Active Directory, DHCP, DNS, Sites/Services and native replication technologies.
• Experience Windows file services, including DFSR.
• Strong understanding of applications, HA technologies and how can make applications highly available for BC/DR purposes.
• Understanding of all internal applications.
• Strong level of knowledge in different applications and server back-end configuration.
• Good understanding of monitoring technologies, including tools such as Solarwinds, as well as SNMP and MIB sets to configure and fine-tune service monitoring to correctly alert and give statistics on availability and performance.
• Good understanding of telephony and phone systems, including SIP trunking and routing.
• Understanding/reference in the use of change management/problem management.
• Strong understanding of technical workloads and an analytical focus on troubleshooting, time and task management.

Qualifications: BA in Management Information Systems with 8 years of Experience

• Work experience in an operational/processing environment.               
• Experience in handling Internal/External clients.
• Ability to deal with demanding client expectations.
• Must be able to use experience to identify possible issues before they arise and also to be proactive in resolving such issues.
• Must have the ability to multitask by taking on extra ad-hoc tasks without letting the day-to-day tasks suffer.
• Ability to work independently within a team environment.
• Exposure to Access Administration, Information Security, Risk and Control.
• Hands-on experience in using Microsoft Office Tools.
• Demonstrated a high level of written and oral English communication/Interpersonal/negotiation skills to operate with Global Teams.
• Able to be confident, Self-driven, organized, analytical/problem-solving Mindset, able to identify obstacles and find ways to overcome them.
• Able to open and participatory style that encourages creativity, cooperation and sharing of information across different teams.
• Flexibility and adaptability to a fast-paced working environment.
• Able to be flexible with work shifts and be ready to work in different shifts on short notice.

Qualifications: BS in Information Technology with 3 years of Experience

• Must have a certified Project Management (PMP).
• Experience in IT infrastructure administration.
• Experience with organizing and carrying out the planning, acquisition, implementation, and maintenance of all IT infrastructure.
• Experience with planning, acquisition, implementation, and maintenance of cybersecurity systems/programs with continuous auditing and reporting.
• Excellent communication skills, both written and oral.
• Effective attention to detail and a high degree of accuracy.
• Sound analytical thinking, planning, prioritization, and execution skills.
• Ability to problem-solve effectively.

Qualifications: BS in Cybersecurity with 7 years of Experience

• Excellent troubleshooting skills.
• Good teamwork, organisational and time management skills.
• Ability to communicate effectively both within the team and with clients.
• Strong customer service skills.
• Excellent attention to detail.
• Able to work well under pressure.
• Excellent written and verbal English skills.
• Strong level of knowledge of Windows Server OS up to the latest versions.
• Strong level of knowledge of configuring and administering legacy on-premises MS Exchange and Active Directory, including Group Policy, ADsync.
• Strong level of knowledge of configuring and administering Azure and Office 365, including 2FA, Conditional Access, O365 Policies, IaaS, and PaaS.
• Virtual servers build and administration experience (preferably Hyper-V and MS Azure).
• General firewall and switch administration, including policies, VPN, VLAN, 802.1x, object and VPN administration, routing, and general troubleshooting.
• Knowledge of backup systems (preferably MS DPM, Veeam and ASR).
• Knowledge of Citrix and MS remote access solutions (AoVPN).

Qualifications: BA in Management Information Systems with 6 years of Experience

• Experience exchange Hybrid Service, including Exchange Online, Exchange 2016 and Outlook app Teams, SharePoint online and OneDrive for Business, including Policy Management and Document Co-Authoring features.
• Experience Microsoft 365 Security and Compliance features, including Data Loss Prevention policies and Microsoft Secure Score.
• Knowledge of Active Directory and Azure Active Directory synchronised identities, including Conditional Access, E5 Security.
• Knowledge of Microsoft Endpoint Manager for Hybrid Joined desktops and MDM/MAM enrolled mobile devices.
• Knowledge of Microsoft Windows Operating Systems (2008, 2012,2016).
• Able to use Virtualization using VMware ESX (including VMotion, HA, DRS).
• Strong analytical and problem-solving abilities.
• Experience delivering complex change within infrastructure projects and initiatives.
• Strong belief and capabilities in sharing knowledge within the team and the wider Business Systems community.
• Understanding of the ITIL Framework.
• Must have monitoring experience (ideally Orion).
• Able to be interested in Automation.

Qualifications: BS in Computer Science with 5 years of Experience

• General understanding of large enterprise systems on Windows and Linux Server Operating Systems.
• Experience with installing and configuring large enterprise applications on Linux or Windows Servers.
• Strong focus on design, build, deployment, security, system optimization, and customization.
• Experience with both Windows (2012 through 2019) and Linux Operating Systems (RHEL 7 and 8).
• Experience with PERL, shell, and/or PowerShell scripting.
• Must have excellent analytical and problem-solving skills.
• Must be able to operate independently with a high threshold for dealing with uncertainty, while simultaneously collaborating with various functional and technical teams.
• Proficiency in troubleshooting and root cause analysis.
• Must be able to work with limited supervision and exhibit a strong sense of urgency.

Qualifications: BA in Business Information Technology with 4 years of Experience

• General knowledge of client-server systems, preferably in the logistics category (OTM, WMS, etc.).
• Good understanding of corporate IT policies, procedures, standards, and service level commitments.
• Able to participate in off-site design and rollout activities, as well as validations of solutions (including DR/HA tests).
• Experience with cloud installations or migrations, preferably Azure.
• Experience with HighJump WMS and custom-coded Java applications, Windows and Android client technologies, Linux server technologies, and/or Oracle and SQL Server databases.
• Experience with peripheral installation, configuration, customization, and triage.
• Understanding of middleware technologies and messaging systems.
• General networking experience and knowledge of foundational services and inter-system dependencies.
• Experience full cycle implementation of a major software application.
• Knowledge of large-scale enterprise architectures.

Qualifications: BS in Network Administration with 5 years of Experience

• Experience in data science, finance, or strategic pricing and contracting.
• Database management and computer programming experience and skills.
• Must have SQL and VBA experience, Microsoft SQL Server Management Studio, SSIS and Python.
• Advanced MS Excel skills and methodologies, VBA macros and custom functions creation, Power Query, arrays, data modeling.
• Proficiency in Microsoft PowerBI (dashboard/report creation, queries and backend data structure).
• VBA skills, including For each loop, manipulating Word objects and functions, Excel connections, ADODB connection and record set objects, array variables, file system and directory objects and functions.
• Understanding of the general SAP framework and basic pricing and reporting functions.
• Project management skills and experience to effectively lead and organize product launches, retirements, other improvement initiatives and analytical tool development.
• Must have leadership, problem-solving, and negotiation skills.

Qualifications: BS in Systems Engineering with 7 years of Experience

• Strong technical skills to build customized analytics based on customer situations.
• Ability to recognize technical needs and work to build and implement tools that can support the broader Enterprise Accounts Business Analyst team.
• Strong quantitative and qualitative analysis skills, including experience working with large data sets.
• Demonstrated ability to work seamlessly with remote sites and business partners, including building relationships with sales personnel and BU analysts.
• Demonstrated ability to manage multiple projects simultaneously.
• Ability to apply critical thinking skills and problem solve to arrive at a viable solution when challenged with complex situations and leadership/internal requests.
• Able to use good judgment in a highly diversified, fast-paced, high-pressure environment.
• Salesforce and Power BI experience.
• Leadership, problem-solving, and negotiation skills.
• Proficient in the MS Office, SharePoint, and OneDrive.

Qualifications: BA in Information Systems Management with 5 years of Experience

• Ability to work as an effective part of a team and to establish productive relationships with people from a variety of backgrounds and with a variety of skills, technical, non-technical, academic and research.
• Able to capacity to take the initiative, be proactive, and anticipate both problems and opportunities and take appropriate action.
• Able to ensure that full account is taken of users’ real and stated needs.
• Experience in stakeholder management and engagement in providing services, both internally and externally.
• Good communication and presentation skills.
• Understanding the requirements of ISO27001, related standards and GDPR.
• Experience working within an academic research environment.
• Good working understanding of operating systems, and storage and networking technologies, including aspects related to security.
• Good working understanding of AWS, or a similar Cloud environment.
• Experience in line management of technical staff.

Qualifications: BS in Computer Engineering with 6 years of Experience

• Knowledge of Bank's Enterprise Hardware and Software, such as Mainframe, Storage, and Server products.
• Knowledge of the Bank's cost recovery methods.
• Knowledge Bank's operations, e.g., RTB vs CTB.
• Proficient in Microsoft Excel (Pivot Tables, Excel Formulae).
• Analytical, able to process and make sense of large datasets.
• Must have a resilient problem solver.
• Experience with project implementation or technology operations in a bank.
• Experience in Finance or Expense Management.
• Experience in Technology Risk Management.
• Financial Accounting and/or Expense Management.
• Understanding of Language in Contracts.

Qualifications: BA in Technology Management with 4 years of Experience

• Experience in an Enterprise environment working with large-scale mixed-mode server monitoring.
• Demonstrated a passion for world-class infrastructure technology operations.
• Demonstrated excellent analytical problem-solving abilities.
• Must have basic scripting (PowerShell).
• Ability to monitor a medium to large-scale infrastructure environment (minimum 500 platforms, mixed estate).
• Ability to install, configure and maintain infrastructure systems and solutions to specification.
• Excellent attention to detail, performs tasks and adds extra value to complete tasks to a high standard.
• Ability to identify improvements to processes and procedures and communicate them with the team to effect change.
• Excellent task management and prioritisation of activities.
• Excellent collaboration and communication in a global virtual team environment.
• Able to operate in a busy Global Infrastructure Operations environment.
• Able to manage high-priority (P1/P2) incidents impacting business operations (and potentially revenue).

Qualifications: BS in Computer Science with 6 years of Experience

• Able to operate within Service Level Agreements (SLAs) to manage incidents.
• Able to process-oriented manner, perform duties in a process-oriented manner, following operating procedures.
• Understanding of business priorities and the importance of the relevant availability of business services.
• Must have a rational and organised approach to work.
• Self-motivated, able to manage and plan own self-development.
• Excellent communication skills for effective dialogue with customers, suppliers and service delivery partners.
• Team player, able to work equally well with local GOCC team members and remote GOCC team members in regional Rentokil Initial offices.
• Good awareness and familiarity with all aspects of service delivery.
• Experience in directing cross-functional technical teams.
• Experience in delivering IaC.

Qualifications: BA in Business Information Systems with 4 years of Experience

• Hands-on enterprise application operations support experience.
• Understanding of application support and troubleshooting of application-related issues.
• Hands-on experience in monitoring application monitoring tools.
• Basic understanding of batch operations in the application support space.
• Good knowledge of the ITIL process.
• Able to work well in a fast-paced environment and be comfortable in stressful situations.
• Able to effectively communicate with both management as well as non-technical personnel on any application issues encountered.
• Able to be self-motivated, goal-driven and a quick learner.
• Knowledge of ticketing tools like ServiceNow.
• Fluent in English, written and spoken.

Qualifications: BS in Information Technology with 3 years of Experience

• Experience in IT Infrastructure.
• Experience in successfully handling complex and unique situations.
• Strong customer focus, able to meet the demands of internal and external customers.
• Multi-tasking, managing several concurrent projects and prioritizing demands.
• Excellent verbal and written communication skills.
• Pharma/Biotech or similarly regulated environment experience.
• Ability to work across a range of countries and cultures.
• Experience in managing or coordinating complex projects.

Qualifications: BA in Management Information Systems with 4 years of Experience

• Experience in IT or a comparable environment (e.g., Accounting dept).
• Excellent written and oral communication skills in English and the local language.
• Ability to effectively work independently and collaboratively across global, regional cross-organizational team environments and participate in virtual projects, work requests, or activities.
• Excellent customer service skills for internal business customers.
• Excellent vendor management skills.
• Experience in working with strategic vendors, outside service/support providers and other third-party suppliers.
• Ability to work to a high degree of accuracy, even under pressure.
• Ability to manage and prioritize own workload and to be a self-starter.
• Ability to follow logical processes in problem-solving.
• Knowledge and experience in using SAP transactions for billing/invoice management and purchase requisition.
• Excellent skills in using Microsoft tools, including Excel, Word and PowerPoint.
• Understanding of Information Technology (IT) infrastructure and processes.

Qualifications: BS in Computer Engineering with 5 years of Experience

• Strong technical knowledge of Windows Servers, VMware ESX.
• Working knowledge of Rubrik, SAN Technology, SCCM, MS SQL Server, MS SQL Reporting Services, and IIS.
• Experience supporting Dell server hardware.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Excellent customer service skills.
• Excellent analytical, evaluative and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Highly self-motivated and results-driven.
• Ability to multitask and work with minimal or no supervision.

Qualifications: BS in Network Engineering with 4 years of Experience

• Experience in effectively managing small to large projects in a cross-functional environment.
• Experience in effectively communicating with a broad base of end users and multiple management layers.
• Intermediate/Advanced English to work closely with Global IT teams.
• Ability to participate in after-hours and weekend department on-call rotation.
• Must have CCNA or CCNP certification.
• Strong customer service and communication skills with technical and non-technical audiences.
• Ability to effectively adapt to rapidly changing technology and apply it to business needs.
• Ability to anticipate user requirements and identify and resolve complex problems with minimal supervision.
• Demonstrated efficient and effective use of problem-solving and task prioritization to solve complex network challenges.
• Experience designing, implementing and maintaining TCP/IP networks using Cisco or other enterprise-class equipment.
• Advanced understanding of Telecommunications (VoIP), Routers and Switches.
• Advanced understanding of Network Security.

Qualifications: BS in Cybersecurity with 6 years of Experience

• Experience with Apple hardware, software, and operating systems.
• Experience with Jamf or similar Device Management tools.
• Experience with Jamf Pro, Jamf Protect, and Jamf Connect.
• Experience with Linux/macOS scripting and automation.
• Experience with Azure, Active Directory, Kerberos, Certificate Management, and Enterprise Networks.
• Must have Jamf, Apple, AWS, and Azure certifications.
• Demonstrated learning agility and the desire for continuous growth inside and outside of current role.
• Ability and desire to provide exceptional customer service.
• Ability to work independently and drive resolution on complex issues spanning multiple teams.
• Strong oral and written communication skills.
• Previous experience working with Jamf Connect.
• Previous experience working with Jamf Protect.
• Experience configuring and deploying Mac hardware.
• Demonstrated ability to perform industry research and develop recommendations for implementations of Mac hardware, macOS, and other software.

Qualifications: BS in Systems Engineering with 7 years of Experience

• Experience as a network or system analyst.
• Strong technical IT Infrastructure background.
• Able to troubleshoot server hardware and Windows OS technologies.
• Able to troubleshoot network topologies, including SD-WAN, firewall, switching, and WAP technologies.
• Experience with PowerShell or Python scripting.
• Must have experience with SQL.
• Knowledge and understanding of web-based technologies and services.
• Experience with system and network logs and monitoring tools.
• Must be a self-starter, ability to dig in and solve challenging problems.
• Ability to prioritize daily workflow.
• Strong verbal and written communication.
• Possess a sense of urgency and accountability when driving issues to resolution.
• Ability to pivot and adapt in a fast-paced environment.
• Ability to multitask and work to resolve several issues at the same time.
• Must have the drive to want to seek root cause long-term resolutions.

Qualifications: BA in Technology Management with 5 years of Experience

• Understanding of cloud-native platforms.
• Experience with Bash or Python.
• Experience with Linux OS - Java/Go Debugging.
• Must have a passion for continuous learning/development.
• Experience with the TP2 Tech Stack, including, but not limited to, TP2 Runtime, Hardware, Networking, Virtualization, and Application Delivery on TP2.
• Ability to participate in and provide feedback during code reviews.
• Ability to partner with vendor representatives for advanced troubleshooting.
• Basic understanding of SRE principles and ability to incorporate those into day-to-day work activities.
• Experience in writing automation.
• Strong knowledge of Web services, API Gateways, and application integration development and design.
• Demonstrated proficiency with TP2 services tiles, including Ops Man, Apps Man and Healthwatch.
• Experience with app development and app provisioning to the TP2 platform.
• Able to have exposure to and knowledge of Site Reliability.

Qualifications: BA in Information Systems Management with 6 years of Experience