Job Summary: 

• Systems engineering and administration proficiency in technologies
• Designing and troubleshooting the most complex problems for SME areas and cross-platform issues
• Troubleshooting complex problems in other areas
• Enhancements, updates, patches and upgrades
• Developing expertise in other technologies
• Create/maintain/update complex PowerShell scripts and Azure Automated Runbooks
• Create/update/maintain complex, structured, automated workflows
• Leads the implementation of enhancements, updates, upgrades and patches to ensure equipment is preventively maintained, running properly and life-cycle managed to protect from computer viruses and other security threats
• Ensures users are kept informed of changes on a timely basis
• Develops and executes test plans to ensure updates are fully tested before going live

Skills on Resume: 

• Systems Engineering (Hard Skills)
• Complex Troubleshooting (Hard Skills)
• Patch Management (Hard Skills)
• PowerShell Automation (Hard Skills)
• Workflow Automation (Hard Skills)
• Test Planning (Hard Skills)
• Cross-Platform Support (Hard Skills)
• User Communication (Soft Skills)

Job Summary: 

• Reviews test plans for appropriateness and thoroughness
• Reviews test results and spot checks in key areas/scenarios with a focus on risk reduction
• Coordinates test plans and execution between users and processes
• Monitors and reports on processes, uptime, performance, utilization and capacity of technologies, both on-premise and in the cloud
• Collects and analyzes key performance metrics of technologies to recommend technology or process improvements
• Troubleshoots the most complex issues for the SME area and complex issues for other areas
• Provides or obtains their timely resolution
• Analyzes failures, identifies root cause and implements and documents short and long-term corrective actions
• Leads efforts to select and procure new technologies in SME areas
• Monitors infrastructure-related licensing and related maintenance and support contracts

Skills on Resume: 

• Test Review (Hard Skills)
• Risk Analysis (Hard Skills)
• Test Coordination (Soft Skills)
• Performance Monitoring (Hard Skills)
• Metrics Analysis (Hard Skills)
• Advanced Troubleshooting (Hard Skills)
• Root Cause (Hard Skills)
• Technology Procurement (Hard Skills)

Job Summary: 

• Coordinating support from 3rd party service providers
• Writes and maintains technical documentation, policies and procedures related to networking and infrastructure and updates 
• Confirms user documentation is sufficient for the process
• Provides training and direction to IT staff so that they may effectively perform their daily activities related to IT infrastructure
• Adheres to company polices and industry standards on compliance, information security and confidentiality
• Conveys and alerts users and IT staff of policies to prompt their adherence
• Advises and interprets policies to ensure company compliance
• Leads Infrastructure remediation associated with security vulnerability remediation 
• Identifies, documents and presents improvements to IT processes
• Drives the change and measures the results
• Monitors emerging technology developments and identifies opportunities for improvement

Skills on Resume: 

• Vendor Coordination (Soft Skills)
• Technical Documentation (Hard Skills)
• Staff Training (Soft Skills)
• Policy Compliance (Hard Skills)
• Security Remediation (Hard Skills)
• Process Improvement (Soft Skills)
• Change Management (Soft Skills)
• Tech Evaluation (Hard Skills)

Job Summary: 

• Implementation, maintenance, optimisation and support of the organisation’s hardware and software core elements
• Troubleshoot complex, technical, multi-site problems
• Providing 3rd-level support and mentoring to the less experienced members of the team
• Ensuring documentation of IT systems is kept up to date when changes occur
• Takes a lead role in serving on teams in clearly defining, with the customer, more complex requirements, deliverables and timeframes
• Escalate issues and make recommendations to resolve them to the appropriate audience
• Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting the IT Infrastructure
• Takes a lead role to develop and/or deliver technical training in complex technical areas
• Mentor less experienced team members in the execution of their duties
• Takes a lead role in completing more complex project tasks to enable the on-time, within budget and scope delivery of IT Infrastructure projects

Skills on Resume: 

• Infrastructure Support (Hard Skills)
• Complex Troubleshooting (Hard Skills)
• Senior Mentoring (Soft Skills)
• System Documentation (Hard Skills)
• Requirement Definition (Soft Skills)
• Issue Escalation (Soft Skills)
• Root Analysis (Hard Skills)
• Project Execution (Soft Skills)

Job Summary: 

• Responsibility for supporting and maintaining the company’s IT systems and infrastructure
• Identifying when services should migrate to the cloud, improving the current service availability, performance and user experience
• Manage service migration, availability, connectivity and configuration
• Document Best Practice guidance and support service transitioning to the operations teams
• Suggesting and proposing new technologies to support businesses
• Delivering IT infrastructure projects
• Work collaboratively with team members and support functions to resolve issues promptly
• Proactively monitor IT services
• Take ownership, investigate and resolve escalated tickets
• Assist in the overall BC and DR strategy, ensuring the policy is fit for purpose and the timescales are achievable

Skills on Resume: 

• Infrastructure Support (Hard Skills)
• Cloud Migration (Hard Skills)
• Service Management (Hard Skills)
• Best Practices (Hard Skills)
• Tech Recommendation (Soft Skills)
• Project Delivery (Hard Skills)
• Team Collaboration (Soft Skills)
• Service Monitoring (Hard Skills)

Job Summary: 

• Diagnosing and resolving technical issues within the IT Infrastructure
• Updating/creating documentation such as project plans, procedures and guidance documentation on IT systems, new and existing, with ideas and improvements
• Review and identify areas of improvement in team processes
• Monitoring IT infrastructure with proactive management to ensure maximum up-time of group systems
• Analytically investigate problems and provide methodical steps to attempt resolution
• Plan, schedule and deploy changes (both business and infrastructure driven) and provide guidance to colleagues undertaking these tasks themselves
• Coaching and mentoring of other team members, including the Service Desk
• Keep up to date with industry change and best practice
• Takes responsibility for the definition, documentation and safe execution of a single major project or several smaller initiatives
• Actively participating in all phases of the project
• Identifies, assesses and manages risks to the success of the project
• Effectively estimates costs, timescales and resource requirements for the successful delivery of the project(s) to agreed terms of reference

Skills on Resume: 

• Issue Diagnosis (Hard Skills)
• Documentation Management (Hard Skills)
• Process Improvement (Soft Skills)
• Infrastructure Monitoring (Hard Skills)
• Analytical Problem-Solving (Hard Skills)
• Change Deployment (Hard Skills)
• Team Mentoring (Soft Skills)
• Project Management (Soft Skills)

Job Summary: 

• Apply knowledge and experience of IT operations best practices to enable highly available and reliable systems and processes department-wide
• Design and deploy IT solutions via a common framework to meet high availability targets and uptime requirements
• Maintain up-to-date environment compute resource inventory to track and forecast resource capacity requirements for service expansion, growth and new products
• Develop a common design and deployment framework to apply to legacy and new hosting environments
• Establish a methodology for patching and updates to Operating Systems, Software and Hardware 
• Ensure the security and functional operation of critical business systems while requiring minimal downtime
• Operate as the subject matter expert for in-scope technologies for project design and deployments
• Ensure that all solutions meet the PCI Industry requirements for security, access and controls

Skills on Resume: 

• Operational Best-Practice (Hard Skills)
• Solution Design (Hard Skills)
• Capacity Planning (Hard Skills)
• Framework Development (Hard Skills)
• Patch Management (Hard Skills)
• System Security (Hard Skills)
• Technical Expertise (Hard Skills)
• PCI Compliance (Hard Skills)

Job Summary: 

• Provide support for network switches/routers within the Asia region
• Support the global VMware environment
• Oversee global backup and monitoring processes and address issues/alerts in a prioritized/timely manner
• Support and maintain Asia-based voice infrastructure
• Provide third line support for the Windows desktop and server environments, ensuring a professional, timely and high-quality support provision to user requests
• Provide support for all aspects of IT including some end-user support
• Responsible for accurately documenting all processes and procedures
• Accurately and consistently follow company and team policies, procedures and standards
• Ensure line manager is informed of all relevant issues, concerns or incidents (including near-misses) and any breaches of policy
• Actively participate in business continuity planning and testing
• Uphold the firm’s cybersecurity standards and best practices
• Work autonomously with minimal supervision
• Manage and keep track of a large number of tasks concurrently
• Take responsibility for complex projects such as large-scale hardware and software deployments
• Research solutions to problems and share knowledge with the rest of the team
• Assist the Technology Infrastructure Manager with any other duties 
• Remain contactable and available for work outside of office hours 

Skills on Resume: 

• Network Support (Hard Skills)
• VMware Administration (Hard Skills)
• Backup Monitoring (Hard Skills)
• Voice Infrastructure (Hard Skills)
• Desktop Support (Hard Skills)
• Process Documentation (Hard Skills)
• Task Management (Soft Skills)
• Project Leadership (Soft Skills)

Job Summary: 

• Develop and deploy the technologies and platforms to support the enterprise compute environment
• Work with peers and architects to carry out the strategic plan for the cloud-first strategy
• Establish and support technical policies and procedures to ensure all systems within the environment function seamlessly
• Maintain Level 3 support for the virtual and physical Infrastructure hardware, operating system and virtual machines on servers that support business requirements
• Responsible for analysis, recommendation of upgrades, design, changes, implementation and maintenance of software
• Engaging in capacity planning and performance management exercises to ensure adequate system resources
• Participate in a change control process for all planned application and technical activities
• Coordinates cross-functional projects and enterprise-wide programs to ensure compliance with shared infrastructure strategies
• Support the efforts for cross-training and collaboration, as well as mentoring other less-experienced members, aiding in the automation and cloud directions
• Aid in the communication and collaboration with the Project Management teams, Architecture, and Infrastructure Coordinators on project progress, issues, and solutions

Skills on Resume: 

• Platform Development (Hard Skills)
• Cloud Strategy (Hard Skills)
• Policy Management (Hard Skills)
• Infrastructure Support (Hard Skills)
• Software Lifecycle (Hard Skills)
• Capacity Planning (Hard Skills)
• Cross-Functional Coordination (Soft Skills)
• Team Mentoring (Soft Skills)

Job Summary: 

• Proactively monitor and maintain the Network Security Infrastructure
• Take ownership of any network or security issues and own them through to resolution
• Participate and manage business-driven projects, liaising with stakeholders
• Liaise with 3rd party suppliers, ensuring faults are logged and that SLAs are met
• Document any new systems implemented
• Contribute to business continuity planning and disaster recovery testing
• Deal with 3rd line global network issues
• Provide ongoing maintenance of key systems 

Skills on Resume: 

• Security Monitoring (Hard Skills)
• Issue Ownership (Soft Skills)
• Project Liaison (Soft Skills)
• Vendor Management (Soft Skills)
• System Documentation (Hard Skills)
• Continuity Planning (Hard Skills)
• Network Troubleshooting (Hard Skills)
• System Maintenance (Hard Skills)

Job Summary: 

• Support the operation of core IT Infrastructure systems such as Storage (SAN), Backup, Server hardware, Linux/Unix OS, F5 loadbalancers
• Ensuring they are patched in line with support and security requirements
• Ensuring they are monitored and managed to meet the required performance and capacity levels
• Ensuring they are resilient and available to underpin the business-defined uptime SLAs
• Support the diagnosis and resolution of complex technical issues escalated via 2nd line support or directly through analysis of the system performance and behaviour
• Develop existing and new services to meet business requirements
• Propose and develop continuous improvement plans for existing services
• Support the development of operational roadmaps for existing services

Skills on Resume: 

• Infrastructure Support (Hard Skills)
• Patch Compliance (Hard Skills)
• Performance Monitoring (Hard Skills)
• Uptime Management (Hard Skills)
• Complex Diagnosis (Hard Skills)
• Service Development (Hard Skills)
• Process Improvement (Soft Skills)
• Roadmap Planning (Soft Skills)

Job Summary: 

• Work closely with other key staff, including the Infrastructure Architects, on the development of new services
• Support the testing and operational acceptance of new services and service changes, ensuring that tests are developed and implemented to allow effective service delivery
• Engage with the immediate team, and more widely, on Knowledge Transfer and training activities to reduce the risk of individual members of staff being single points of failure
• Support and implement the IT development and service management processes, including Design, Incident, Change, Release, Problem and Capacity and Availability Management
• Comply with other corporate policies and processes as defined
• Support the Head of IT Infrastructure with Vendor and Supplier technical performance and management reviews
• Act as an external ambassador, representing and promoting Motorola Solutions to customers and suppliers through all relevant contacts
• Support the production of reports relating to the IT Infrastructure team and service performance

Skills on Resume: 

• Service Development (Hard Skills)
• Test Execution (Hard Skills)
• Knowledge Transfer (Soft Skills)
• Service Management (Hard Skills)
• Policy Compliance (Hard Skills)
• Vendor Review (Soft Skills)
• External Representation (Soft Skills)
• Performance Reporting (Hard Skills)

Job Summary: 

• Provide server administration, backup/restore, and recovery services
• Provide Windows/ Linux support to include installation and configuration management services, file system management, memory management, tape management, printer management, and system security services
• Ensure production systems maintain a very high availability
• Perform root cause analysis on any unscheduled downtime
• 24/7 technical support for optimum server performance and system recovery in compliance with Army Regulations
• Maintain the centralized/ virtualized hardware, networks, operating systems, databases, and the SAP in the Data Processing software landscape, update the associated technical and security documentation
• Provide technical support and planning of hardware, networks, operating systems, databases, and communications solutions
• Install, upgrade, document, and maintain new versions of server software, including Information Assurance Vulnerability Alerts (IAVAs) and patches
• Monitor server performance and identify corrective measures to remain in compliance with Army Regulations

Skills on Resume: 

• Server Administration (Hard Skills)
• Systems Support (Hard Skills)
• High Availability (Hard Skills)
• Root Analysis (Hard Skills)
• Technical Compliance (Hard Skills)
• Security Documentation (Hard Skills)
• Software Maintenance (Hard Skills)
• Performance Monitoring (Hard Skills)

Job Summary: 

• Analyze hardware and software reliability reports to identify problems
• Plan for future technical/ hardware/ software refreshes
• Plan, configure, and maintain hardware and software for a remote site in accordance with Contingency of Operation (COOP) requirements
• Provide support for HP c7000 Chassis, Windows Server 2008R2 and Server 2012R2, Data Protector
• Interface with Boundary Security Services (BSS) and similar entities at customer locations to resolve issues related to communications and network connectivity issues
• Provide expertise in Lightweight Directory Access Protocol (LDAP) services, Secure File Transfer Protocol (SFTP) and Hypertext Transfer Protocol Secure Sockets (HTTPS)
• Interface with various Cyber Security groups to identify and mitigate IA findings
• Plan, support, migrate to, and maintain a secure and optimized VM environment

Skills on Resume: 

• Reliability Analysis (Hard Skills)
• Tech Refresh (Hard Skills)
• Site Management (Hard Skills)
• Hardware Support (Hard Skills)
• Connectivity Troubleshooting (Hard Skills)
• Protocol Expertise (Hard Skills)
• Cyber Mitigation (Hard Skills)
• VM Management (Hard Skills)

Job Summary: 

• Works as a member of a team to identify, solve, and deliver Infrastructure services to internal customers who deliver applications to end users
• Works as a member of a team to provide proactive and responsive customer support to infrastructure services/solutions deployed by and owned by the team
• Works as a member of a team to create and maintain vendor relationships with 3rd parties that deliver critical services for success
• Works with the team to identify and drive a “team” architecture roadmap meant 
• Providing infrastructure as a service/code utilizing on-prem and cloud technologies
• Responsible for advanced technical and personal mentoring of less senior team members
• Root cause analysis on application and server outages
• Leads and coordinates proof of concepts for validation against requirements and solutions design review and ranking with the customer and leadership
• Develops and maintains technical documentation and proposals

Skills on Resume: 

• Infrastructure Delivery (Hard Skills)
• Customer Support (Soft Skills)
• Vendor Relations (Soft Skills)
• Architecture Roadmap (Hard Skills)
• IaC Provisioning (Hard Skills)
• Team Mentoring (Soft Skills)
• Root Analysis (Hard Skills)
• Technical Documentation (Hard Skills)

Job Summary: 

• Part of the Follow-the-Sun support structure in the International Team 
• Manage IT Infrastructure in multiple locations
• Work with the cutting-edge technologies based in the Cloud to manage Infrastructure
• Working in an Agile Team with a shorter decision-making cycle and faster results
• Technical support of Engineering/R&D customers, with emphasis on IT Infrastructure components such as Cloud Azure and AWS, VMware-based VDI environment, and Networking iWAN-based
• Technical collaboration in implementation for vHorizon and vSphere
• Participation in the development of requirements analysis and creation of IT infrastructure architecture concepts
• Ensuring the integration of IT service management for the Global IT operation
• Create Incidents and Changes tickets based on the ongoing issues

Skills on Resume: 

• Global Support (Soft Skills)
• Infrastructure Management (Hard Skills)
• Cloud Technologies (Hard Skills)
• Agile Collaboration (Soft Skills)
• R&D Support (Hard Skills)
• VMware Integration (Hard Skills)
• Architecture Development (Hard Skills)
• Ticket Management (Hard Skills)

Job Summary: 

• Primary Infrastructure contact for all Operations in the Factory or Factories
• Provide deployment, support and administration for server technologies (Windows Server 2012 R2/2016)
• Provide deployment, support and administration for Hypervisor technologies (VMware vSphere)
• Provide deployment, support and administration for Hardware, including Dell PowerEdge, PowerVault, APC UPS, Cisco/Palo Alto and Network Cabling
• Provide deployment, support and administration for Software, including Backups (Veeam) and Monitoring (SolarWinds)
• Troubleshoot and resolve user issues with systems escalated from 2nd-level support
• Collaborate with infrastructure staff to ensure smooth and reliable operation of all systems
• Integrate appropriate industry standards and best practices as they relate to configuration, performance, security, availability, maintenance, and continuity of enterprise server systems
• Create and maintain documentation as it relates to system/network configuration, mapping, processes, and service records
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems
• Monitor and test system performance
• Prepare and deliver system performance statistics and reports
• Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services
• Take ownership of issues and drive them to resolution, even when other resources are required to assist in the solution
• Promote customer service, teamwork, communication, and collaboration within and between departments

Skills on Resume: 

• Server Administration (Hard Skills)
• VMware Management (Hard Skills)
• Hardware Support (Hard Skills)
• Software Maintenance (Hard Skills)
• System Troubleshooting (Hard Skills)
• Performance Reporting (Hard Skills)
• Vendor Negotiation (Soft Skills)
• Customer Collaboration (Soft Skills)