Job Summary: 

• Participate and engage in customer projects, which could include implementations, configuration, maintenance and new integrations.
• Drive and implement defined use cases, assisting customers with the adoption of technology as defined in ARM Journey.
• Deliver against the defined IBM Turbonomic Methodology with its associated standard operating procedures and best practices.
• Identify opportunities within the customer’s environment to extend Turbonomic adoption by understanding their projects and key business and technical objectives.
• Ensure overall professional quality of the interaction with each customer, coordination of all aspects of delivery, and overall adoption of Turbonomic across the customer landscape.
• Maintain current functional and technical knowledge of IBM Turbonomic, cloud, containers, virtualization, data center infrastructure and other emerging technologies.
• Share knowledge with other teams in the form of reports, status meetings, webinars, and conference presentations.
• Maintain all current IBM Turbonomic certifications.

Skills on Resume:

• Project Implementation (Hard Skills)
• System Integration (Hard Skills)
• Technology Adoption (Soft Skills)
• Turbonomic Methodology (Hard Skills)
• Customer Management (Soft Skills)
• Cloud Virtualization (Hard Skills)
• Knowledge Sharing (Soft Skills)
• Certification Maintenance (Hard Skills)

Job Summary: 

• Serve as a member of the Tier support team while providing oversight and operational management for remotely supporting Tier 1 and Tier 2 support tickets.
• Utilize remote support tools and facilitate the coordination and escalation of support tickets with other teams while always providing excellent customer service.
• Provide end-user support services and consultation for the agency and customer agencies under the support agreement.
• Perform software installation, configuration, and troubleshooting on endpoint and peripheral devices.
• Coordinate, compile, develop, and maintain documented processes and procedures.
• Collaborate with the service desk and support technicians to identify necessary and needed support documentation.
• Ensure documentation and the appropriate knowledge are current, accurate and usable for implemented endpoint technologies.
• Provide assistance to other technicians on Tier 1 and Tier 2 when issues arise that other techs cannot support issues/requests further.
• On call and serve as a technician for the executive-level staff and agency customers.
• Ensure executive staff technical issues are responded to, escalated, and resolved in the most expedient and secure manner.
• Responsible for maintaining confidentiality and discretion.
• Remain current in endpoint technologies and actively research endpoint-related best practices and trends.
• Regularly review security on new sites, blogs, or other industry-related news sources for current threats, vulnerabilities, and industry trends.

Skills on Resume:

• Tier Support (Hard Skills)
• Remote Assistance (Hard Skills)
• Customer Service (Soft Skills)
• Software Troubleshooting (Hard Skills)
• Process Documentation (Hard Skills)
• Team Collaboration (Soft Skills)
• Executive Support (Hard Skills)
• Security Awareness (Soft Skills)

Job Summary: 

• Assist in the support and maintenance of the current security system and solutions.
• Ensure adequate security on all networks to prevent unauthorized access.
• Develop reports to share with administrators about the adequate security controls, policy violations and recommend changes to remediate any deficiencies.
• Organize and conduct training for all employees regarding company security and information safeguarding.
• Conduct an initial investigation of suspicious activity and escalate.
• Ensure that all security systems are current with any software or hardware changes in the company.
• Perform vulnerabilities and security scanning on mobile endpoints, servers and network gear.
• Follow up on security mitigations.

Skills on Resume:

• Security System Maintenance (Hard Skills)
• Network Protection (Hard Skills)
• Security Reporting (Hard Skills)
• Employee Training (Soft Skills)
• Incident Investigation (Hard Skills)
• System Updates (Hard Skills)
• Vulnerability Scanning (Hard Skills)
• Risk Mitigation (Soft Skills)

Job Summary: 

• Support the delivery efforts of the engagement team in competency areas.
• Provide technical guidance and inputs on audit-related projects.
• Raise issues with the manager as identified in the area of focus that may affect the quality of work and delivery or timelines of the engagement.
• Identify opportunities for follow-on work and work with the management to win the business.
• Proactively identify client needs and technical issues that arise and propose resolutions to address them.
• Communicate regularly with both engagement managers and clients to meet deliverable expectations in specific areas of expertise.
• Manage information security risk in the area of client engagement in alignment with Deloitte policies.
• Maintain own development and knowledge in the specialized areas.
• Manage engagement budget through accurate budgeting, cost control and profitability management.
• Lead fieldwork audits of controls and other IT-focused reviews as per Deloitte’s methodologies.
• Use established tools and methodologies to develop audit plans, collect and analyze data, document and support results.

Skills on Resume:

• Engagement Support (Soft Skills)
• Technical Guidance (Hard Skills)
• Issue Management (Soft Skills)
• Client Solutions (Soft Skills)
• Information Security (Hard Skills)
• Professional Development (Soft Skills)
• Budget Management (Hard Skills)
• IT Audit (Hard Skills)

Job Summary: 

• Responsible for being a key driver for the successful delivery of the Client’s connected services and digitalization projects.
• Develop an efficient operational working model to handle core project tasks like roadmap and milestone and timeline planning, requirement management, as well as task tracking.
• Responsible for being ahead of complex, large and high-risk assignments.
• Shape the project and bring in perspective, e.g., with a smart breakdown of suitable working packages or the hands-on enablement of collaboration between Germany and China.
• Attract the attention of colleagues and management by building a successful interface between business and IT operations.
• Act as the hub of an efficient communication network within the project, conduct project meetings and top management sessions.
• Become a reliable partner of clients and play an important role in achieving joint strategic goals.
• Introduce and live the Ventum China core attributes, including results, no excuses, demanding, but fun.
• Build and develop clients and Ventum’s capability to stay ahead of the industry.

Skills on Resume:

• Project Delivery (Hard Skills)
• Operational Planning (Hard Skills)
• Risk Management (Hard Skills)
• Cross-Cultural Collaboration (Soft Skills)
• Business-IT Alignment (Soft Skills)
• Communication Leadership (Soft Skills)
• Client Partnership (Soft Skills)
• Capability Development (Soft Skills)

Job Summary: 

• Install, configure, troubleshoot, and maintain simple to moderately complex end-user hardware or other devices used by the agency.
• Supervise the installation, upgrading and daily maintenance of agency-specific software applications.
• Work in conjunction with the Division of Technology Operations (DTO) or other vendors on server/cloud management and provide preventive action recommendations for network issues.
• Analyze agency business needs and work in conjunction with DTO and software vendors to assess the technical feasibility and solutions for the future.
• Manage all system updates in conjunction with DTO and software application vendors.
• Responsible for hardware and device inventory for the agency.
• Assure adequate supply of replacements and manage the rotation of old to new devices.
• Provide reports to management, DTO, and other entities requesting information.

Skills on Resume:

• Hardware Maintenance (Hard Skills)
• Software Management (Hard Skills)
• Cloud Administration (Hard Skills)
• Network Analysis (Hard Skills)
• Inventory Management (Hard Skills)
• Reporting (Hard Skills)
• Team Collaboration (Soft Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Work with the Director of Administration for the agency, this position is responsible for the annual IT Data Collection Report for the SC Department of Administration.
• Responsible for the management of the agency's VOIP and messaging system to include set-up, technical issues, and working directly with the vendor.
• Assist in creating and executing procedures that ensure that all systems, products, and services meet agency standards, end-user requirements, and can lead to gains in efficiency and cost savings for the agency.
• Serve as a subject matter expert associated with content, processes, and procedures.
• Train and/or develop materials for end-user training of supported software applications.
• Responsible for the development of technical training modules for agency divisions.
• Responsible for the management, distribution, and troubleshooting of agency devices such as laptops, mobile hotspots, VPN printers, etc.
• Serve as the agency liaison and subject matter expert regarding IT and Cyber Security.

Skills on Resume:

• IT Reporting (Hard Skills)
• System Management (Hard Skills)
• Process Improvement (Soft Skills)
• Subject Expertise (Soft Skills)
• End-User Training (Soft Skills)
• Technical Documentation (Hard Skills)
• Device Management (Hard Skills)
• Cybersecurity Liaison (Hard Skills)

Job Summary:  

• Interface at the executive level, both with IT and Business.
• Understand the technical details of projects and communicate back to the CIO and Stakeholders.
• Responsible for the transformation project run by the business.
• Lead technologist responsible for coordinating the IT portions of the project.
• Replace several large legacy applications with cloud-based, best-of-breed applications.
• Design and develop complex change management and deployment strategies that will guide efforts and provide foundational change management processes.
• Ensure that the executive team is knowledgeable, prepared, and motivated for the changes and develop the skills and knowledge necessary to be successful.
• Ensure systems, methodologies and procedures are in place and followed.
• Accountable for the quality of service and performance.
• Ensure future growth and projects are understood and capacity plans are drawn.

Skills on Resume:

• Executive Communication (Soft Skills)
• Project Leadership (Soft Skills)
• Technical Coordination (Hard Skills)
• Cloud Migration (Hard Skills)
• Change Management (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Performance Management (Hard Skills)
• Strategic Planning (Soft Skills)

Job Summary: 

• Provide technical support to end users in the assigned area with computer and device hardware, software, and peripherals.
• Install and configure the OS and other software on devices.
• Identify and resolve hardware issues by using troubleshooting methods to include testing, configuring, and replacing hardware.
• Consult with department administrative staff and management, and others regarding recommendations of hardware and software upgrades, end-user network support in assigned department offices, labs, conference rooms, and other facilities.
• Provide detailed documentation in the service request tracking system regarding troubleshooting and repair of hardware and software of recommended computer systems and devices.
• Assist in the ongoing training of IT student workers regarding needed technical knowledge and implementation of technical skills.
• Aid in the training of end-users in accessing the University and Internet resources.
• Maintain awareness of the IT industry regarding hardware and software applicable to the mission of the University.
• Advise department administration and others on purchases of hardware and software.
• Assist the college/departmental lead technical assistant in developing college/departmental standards, and policies and procedures.
• Provide on-call hardware, software, and technical support to faculty, staff, and other end users.
• Provide guidance to end-users by evaluating hardware and software needs.
• Transfer information system requirements and plans to the lead technical assistant.
• Provide evidence of communication, and finished products and reports.

Skills on Resume:

• Technical Support (Hard Skills)
• Software Installation (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• System Consultation (Soft Skills)
• Documentation (Hard Skills)
• User Training (Soft Skills)
• Technology Awareness (Soft Skills)
• Policy Development (Hard Skills)

Job Summary: 

• Work on SCDOT's Information Technology (IT) Help Desk, providing technical support for over 3,300 computer users at HQ and in field offices.
• Assist users with software programs, either standard, vendor-supported, or customer programs, including MS Office products.
• Perform front-line support, which involves diagnosing and resolving problems with hardware, operating systems, application software, network, or servers.
• Remotely attach to devices on the SCDOT network using Configuration Manager Console to better assist users at HQ, district, or county offices.
• Consult with users on IT needs and provide individual "How To" assistance.
• Document requests and technical work performed in the IT Help Desk system.
• Resolve a request or problem, escalates the ticket to other appropriate technical staff or vendor.
• Provide technical support for the IT Help Desk system.

Skills on Resume:

• Help Desk Support (Hard Skills)
• Software Assistance (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Remote Support (Hard Skills)
• User Consultation (Soft Skills)
• Ticket Documentation (Hard Skills)
• Issue Escalation (Soft Skills)
• System Maintenance (Hard Skills)

Job Summary: 

• Ensure that all tickets are resolved in a timely manner by monitoring the queue.
• Follow up on outstanding tickets.
• Maintain accounts primarily for internal users.
• Unlock, reset and troubleshoot issues with network accounts (using Active Directory) and mainframe accounts (using TSO).
• Utilize Access database to set up/modify mainframe user accounts and determine mainframe program access.
• Act as a backup for external accounts.
• Install, configure, and maintain hardware and software on 34 PCs in training rooms.
• Run Windows and MS Office updates and diagnostic tools.

Skills on Resume:

• Ticket Management (Hard Skills)
• Account Administration (Hard Skills)
• Active Directory (Hard Skills)
• Database Management (Hard Skills)
• System Maintenance (Hard Skills)
• Software Updates (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• Time Management (Soft Skills)

Job Summary: 

• Manage and update the databases supported by the CRM/ERP systems used within the company.
• Manage and centralize the information related to the internal sales system of the group.
• Manage the generation and distribution of licenses to internal and/or external users.
• Ensure the access of the authorized internal and/or external users to the common databases of the company on the online platforms used.
• Collect, validate, process, transfer, or export data.
• Design and modify databases by encoding the description of data using relational database management systems.
• Maintain data dictionaries by introducing and modifying definitions.
• Process data (performs calculation operations based on the data entered, queries, sorts, and filters data).
• Provide, upon request, support and assistance to internal and/or external users authorized to access the company's common databases and in accessing and using the online platforms used, through practical demonstrations, presentations and technical documents.
• Responsible for implementing the vision and roadmap in their area of expertise.

Skills on Resume:

• Database Management (Hard Skills)
• CRM/ERP Administration (Hard Skills)
• License Management (Hard Skills)
• User Access Control (Hard Skills)
• Data Processing (Hard Skills)
• Database Design (Hard Skills)
• User Support (Soft Skills)
• Strategic Implementation (Soft Skills)

Job Summary: 

• Translate business requirements into workable solution specifications.
• Responsible for recording/reviewing user change requests.
• Write/review CRM Change Request Specifications for approval.
• Configure and customize the systems/solutions to match business needs and according to business best practices.
• Integrate the newly acquired companies into the systems under their expertise.
• Evangelize the system functionalities and novelties.
• Responsible for training and demonstrations for users.
• Responsible for writing CRM GNET documentation.
• Maintain communication with the external subcontractors (if any).
• Responsible for security, user permissions (security roles, user rights, etc) in the systems of their area of expertise.
• Responsible for daily user support.

Skills on Resume:

• Business Analysis (Soft Skills)
• Change Management (Soft Skills)
• CRM Configuration (Hard Skills)
• System Integration (Hard Skills)
• User Training (Soft Skills)
• Documentation (Hard Skills)
• Vendor Communication (Soft Skills)
• User Support (Soft Skills)

Job Summary: 

• Support the inventory of the customer's current IT capabilities, data management, and strategic vision, and develop/recommend options for optimization, elimination, or replacement, ensuring that the customer's architecture and solutions meet the needs of both current and future requirements.
• Provide insight into disruptive and changing technologies.
• Maintain the customer's position as a technical leader through the efficient and agile adoption of cutting-edge solutions from industry, academia, and government, balancing technical innovation and security requirements to make the customer a premier agency.
• Identify strategies and methods that broaden and develop the CIO and Agency culture.
• Adopt future technologies and methodologies, championing IT initiatives throughout the Agency and developing an engaged and educated workforce willing to and capable of implementing and taking full advantage of emerging technologies and initiatives.
• Support government clients to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.
• Perform or evaluate market research and trends, conditions, and technological advances as they apply to the program.
• Assist in program governance criteria and oversight.
• Assist in project planning, monitoring and control and focus group planning and execution.

Skills on Resume:

• IT Strategy (Soft Skills)
• Technology Innovation (Hard Skills)
• Architecture Optimization (Hard Skills)
• Change Leadership (Soft Skills)
• Emerging Technologies (Hard Skills)
• Client Support (Soft Skills)
• Market Analysis (Hard Skills)
• Project Governance (Soft Skills)

Job Summary: 

• Responsible for performance monitoring and tuning.
• Responsible for the administration of domain services.
• Responsible for backup/restore of infrastructure.
• Responsible for hardware and software configuration and implementation, including email, remote access, and mobile devices.
• Troubleshoot and fix end-user IT-related issues.
• Timely and accurate resolution of technical issues, including documentation of procedures and problem resolutions.
• Develop and implement preventative maintenance policies and procedures.
• Ensure that the network functions according to design and is consistent with security standards.
• Responsible for patch management, antivirus updates, load balancing, disk cleanup, etc.
• On-call requirement on a rotational basis.

Skills on Resume:

• Performance Monitoring (Hard Skills)
• Domain Administration (Hard Skills)
• Backup Management (Hard Skills)
• System Configuration (Hard Skills)
• Technical Support (Soft Skills)
• Issue Documentation (Hard Skills)
• Preventive Maintenance (Hard Skills)
• Network Security (Hard Skills)

Job Summary: 

• Responsible for supporting the Personal Systems demo center for demos and presentations and answering technical presales questions.
• Engage other technical resources (Presales organization, EMEA regional and Worldwide Divisional resources, etc).
• In charge of customer service and technical consultation, being responsible for conducting a room tour to explain the models of the available products and perform demonstrations of their use, mainly in English.
• Maintain the devices in the room, making the necessary arrangements so that they are fully operational for visits.
• Present the advantages of HP’s PPS products and solutions.
• Provide technical recommendations, direction and guidance on Personal Systems solutions.
• Engage in sales opportunities requiring an in-depth or technical understanding of PPS client hardware, software and solutions.
• Propose the best, most competitive configurations and solutions for customers.
• Answer and track technical questions from the countries.
• Deliver training to other departments about PPS products and solutions.
• Help sales representatives to respond to customers’ requests for information, proposal and Quote (RFI, RFP, RFQ).
• Raise and manage technical escalations on questions and technical issues that cannot be solved within the EMEA Inside Technical Consultant team.
• Provide proactive technical updates to the sales community that is supported.
• Resolve Customer technical issues remotely (Presales issues only).
• Maintain positive total customer experience (TCE).

Skills on Resume:

• Technical Presales (Hard Skills)
• Customer Service (Soft Skills)
• Product Demonstration (Soft Skills)
• Device Maintenance (Hard Skills)
• Solution Presentation (Soft Skills)
• Sales Support (Soft Skills)
• Technical Training (Soft Skills)
• Issue Escalation (Hard Skills)

Job Summary: 

• Responsible for JD Edwards installation.
• Responsible for CNC Systems Administration, including user and application security, user (profile) account setup, user groups (roles), task relationship (menu) and task (menu item) management.
• Responsible for batch job queues setup, batch job administration.
• Plan and install business application patches (electronic software updates) and underlying foundational code/programs (tools, releases/service packs).
• Build and deploy changes to the business applications called package builds.
• Manage various development, testing and production business environments, which are self-contained sub-systems.
• Responsible for job queues, batch administration and printer configuration.
• Develop software tools and processes to automate repetitive CNC tasks.
• Remote CNC management through various secure access systems.
• Train business analysts, programmers and end-users on the overall use of the JDE ERP system.

Skills on Resume:

• System Installation (Hard Skills)
• CNC Administration (Hard Skills)
• Batch Management (Hard Skills)
• Patch Deployment (Hard Skills)
• Environment Management (Hard Skills)
• Automation Development (Hard Skills)
• Remote Management (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Analyze business and technical processes to formulate and develop new and modified business information processing systems, such as production and inventory control systems, financial tracking systems, marketing and human resources systems.
• Represent the business unit to define requirements and business cases for the technology developments.
• Coordinate with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls.
• Support large-scale multi-tier web application projects, including upgrading Maximo 6 to 7 and applying incremental updates such as Maximo 7.5, 7.6.
• Work with the Information Assurance Engineer to ensure compliance with the Risk Mitigation Framework.
• Perform DBA duties such as taking database backups and restores, clearing database locks, tuning the database by adding or removing indexes, and creating triggers and procedures for SQL Server and Oracle.
• Install and configure WebSphere and WebLogic and associated deployed applications.
• Understand the client’s business processes and how they map to the predefined Maximo processes.
• Collaborate with Program Managers and Analysts to ensure the deliverables and schedules are achieved.
• Develop long-term relationships with clients through interpreting and managing their requirements.
• Provide clients with technology solutions.
• Provide advice to assist clients in identifying and defining their business needs.
• Provide on-site or remote Maximo implementation and configuration expertise.

Skills on Resume:

• Business Process Analysis (Soft Skills)
• Requirements Definition (Soft Skills)
• System Coordination (Hard Skills)
• Application Support (Hard Skills)
• Compliance Management (Hard Skills)
• Database Administration (Hard Skills)
• System Configuration (Hard Skills)
• Client Relationship (Soft Skills)

Job Summary: 

• Work with business, IT leaders and SMEs to ensure proper delivery of business system solutions and processes.
• Follow Canon EMEA Application Delivery and common IT standards, methodologies for IT projects.
• Define and deliver key project tasks through project milestones and phases.
• Partner with the Canon EMEA project teams to coordinate business SMEs on requirements, design, build, training, and testing activities.
• Participate in Canon EMEA IT projects from initiation through to delivery.
• Act as a trusted business partner for the Business Process Domain (Finance and HR).
• Drive delivery from requirements intake to successful implementation.
• Ensure stakeholder management, delivery management and execution.
• Align with the Architecture groups.
• Support the Domain Lead (Principal BIC) in defining, starting and executing successful projects.
• Manage external providers in delivering to the promise and ensuring optimal alignment of the external delivery model with the business requirements.

Skills on Resume:

• Business Partnership (Soft Skills)
• Project Delivery (Hard Skills)
• Requirements Management (Soft Skills)
• Stakeholder Management (Soft Skills)
• Process Coordination (Soft Skills)
• Architecture Alignment (Hard Skills)
• Vendor Management (Soft Skills)
• Implementation Support (Hard Skills)

Job Summary: 

• Perform facilitation processes to drive out requirements from all levels of business and technical clients using group and collaborative methods.
• Work closely with the Project Manager, Business Leaders and Stakeholders.
• Directly interact daily with internal and external customers, 3rd party vendors, and other groups within the organization.
• Deliver well-organized concepts, documentation and presentations, participating in project teams, and providing regular status reporting.
• Interact effectively with non-technical, functional user community.
• Translate customer needs and business requirements into features and high-level functions.
• Analyze and determine problem/opportunity/solution resolution.
• Ensure issues are identified, tracked, reported on and resolved in a timely manner.
• Communicate needed changes to the development team.
• Understand business needs and ensure compliance with Kelly's global standards.

Skills on Resume:

• Requirements Gathering (Soft Skills)
• Stakeholder Collaboration (Soft Skills)
• Vendor Communication (Soft Skills)
• Documentation (Hard Skills)
• User Interaction (Soft Skills)
• Business Analysis (Soft Skills)
• Problem Solving (Soft Skills)
• Change Communication (Soft Skills)

Job Summary: 

• Participate as a member in advisory projects, supporting Project Managers and Senior Consultants/Junior Consultants in delivering advisory services to clients.
• Conduct relevant client meetings during the project jointly with the Managers and Senior Consultants.
• Assist in the preparation of regular status reports/MIS and analysis for effective planning and decision making.
• Conduct a review of business processes, IT environment and application systems supporting the business operations of the clients.
• Understand service offerings and actively identify opportunities to better serve clients.
• Manage the engagements in compliance with EY methodologies.
• Responsible for proposal preparation and finishing with end result delivery for the client.
• Solve important client issues, such as improvement.
• Improve skills towards an expert, recognized in the local, regional and even global market.

Skills on Resume:

• Advisory Support (Soft Skills)
• Client Engagement (Soft Skills)
• Data Analysis (Hard Skills)
• Process Review (Hard Skills)
• Opportunity Identification (Soft Skills)
• Compliance Management (Hard Skills)
• Proposal Development (Hard Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Implement/deploy standard solutions and functionalities in LN and Other Eco-Systems (LEO).
• Responsible for requirement gathering from the business team/users and mapping solutions into LN.
• Perform functional and integration testing in the LN of the solution to be implemented.
• Standardize solutions, applications and prepare playbooks/documents for repeatable executions across multiple Flex Sites.
• Interface between local/regional and corporate teams and work closely together with several groups in the IT environment.
• Responsible for hardware and software support and troubleshooting for Microsoft networks.
• Understand user requirements and procedures.
• Configure and install server, workstation, network appliances and printer hardware and software.
• Research new technologies and applications in client environments.
• Responsible for end-user training and support.

Skills on Resume:

• Solution Implementation (Hard Skills)
• Requirements Gathering (Soft Skills)
• System Testing (Hard Skills)
• Documentation (Hard Skills)
• Team Collaboration (Soft Skills)
• Technical Support (Hard Skills)
• Hardware Configuration (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Provide level 2 daily support for the ITS Service Desk and conduct end-user IT problem diagnosis and resolution.
• Support and conduct the deployment of Global standard applications and Microsoft software.
• Troubleshoot and fix electronic audit application problems.
• Ensure compliance with the current security policy and procedures on access control.
• Implement virus definition and security patch updates on a timely basis.
• Implement operating system upgrade, security patches and application patches installation on a timely basis.
• Support ad hoc IT projects from time to time, both on-site and off-site.
• Partner with customers to architect their ideal IT environment.
• Serve as a technology advisor and deliver consulting services to support customer goals.

Skills on Resume:

• Technical Support (Hard Skills)
• Software Deployment (Hard Skills)
• Application Troubleshooting (Hard Skills)
• Security Compliance (Hard Skills)
• Patch Management (Hard Skills)
• Project Support (Soft Skills)
• IT Consulting (Soft Skills)
• Customer Partnership (Soft Skills)

Job Summary: 

• Manage own portfolio of company clients, leading, securing and maintaining their network or fitting in as a specialist member of their own in-house team.
• Create detailed planning reports for new projects and then work with the client and the team to deliver right first-time installations, migrations and upgrades.
• Visit clients for both planned and emergency technical work.
• Audit and health check client and prospect networks.
• Work as an important part of the pre-sales team, helping clients to make decisions.
• Assist the remote support team with third-line and escalated support requests.
• Deliver concise and accurate written reports.
• Act as a Project/Program Manager, coordinate client engagements towards EY for implementing cross-functional projects using various technologies, through the entire development lifecycle and post-implementation activities.
• Manage the customer relationship by interfacing with all-level stakeholders from the customer side, including top management and sponsors.

Skills on Resume:

• Client Management (Soft Skills)
• Project Planning (Hard Skills)
• Technical Support (Hard Skills)
• Network Auditing (Hard Skills)
• Pre-Sales Assistance (Soft Skills)
• Report Writing (Hard Skills)
• Project Coordination (Soft Skills)
• Stakeholder Engagement (Soft Skills)

Job Summary: 

• Responsible for project and client management.
• Network implementations, migrations, and upgrades (Servers, workstations, networking, security).
• Maintain, modify and update client application programs.
• Responsible for completing all documentation.
• Follow defined processes, methodologies and procedures.
• Develop the technology strategy for 2022/23.
• Review current partnership arrangements and external supplier agreements covering infrastructure to support the new tech strategy.
• Review management applications, ensuring that they 'talk to each other' with the right middleware in place to facilitate this.
• Deliver projects focused on CRM upgrades, online services and email marketing platforms.
• Initiate a cybersecurity audit and establish an action plan with the organization and external suppliers.

Skills on Resume:

• Project Management (Soft Skills)
• Client Management (Soft Skills)
• Network Implementation (Hard Skills)
• Application Maintenance (Hard Skills)
• Process Compliance (Hard Skills)
• Technology Strategy (Soft Skills)
• System Integration (Hard Skills)
• Cybersecurity Management (Hard Skills)

Job Summary: 

• Meet with clients to determine requirements and define the scope of a project.
• Design and install IT systems.
• Responsible for writing reports and documentation.
• Responsible for analyzing and compiling information.
• Responsible for preparing documentation.
• Responsible for troubleshooting, incident and problem analysis, and software testing.
• Responsible for training and sales support.
• Develop and maintain IT applications for tire manufacturing systems associated with product and process specifications for tire plants located globally.
• Analyze the requirements of the internal customers and derive solution concepts.
• Support and coordinate the software change request management process for continuous improvement and extension of the systems with all internal stakeholders.
• Collaborate global rollout of the systems in tire plants.

Skills on Resume:

• Client Consultation (Soft Skills)
• System Design (Hard Skills)
• Report Writing (Hard Skills)
• Data Analysis (Hard Skills)
• Software Testing (Hard Skills)
• User Training (Soft Skills)
• Application Development (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Meet with the client and seek the current problem or future view from the client.
• Design project goal with the client.
• Responsible for the smooth running and implementation of the project.
• Manage and make documents related to the project.
• Collaborate with other parties/business partners and maintain good communication with them.
• Keep learning and developing new skills, as well as encourage the development of team member skills.
• Responsible for driving brand awareness.
• Responsible for supporting and maintaining existing SAP solutions.
• Responsible for analyzing and designing new information systems as well as further developing and modifying existing ones.
• Actively monitor the evolutions in the IT business and keep abreast of new technologies, methods and techniques.
• Play an active part in continuously improving the productivity of the development process and the quality of the software designed.

Skills on Resume:

• Client Engagement (Soft Skills)
• Project Management (Soft Skills)
• Documentation (Hard Skills)
• Partner Collaboration (Soft Skills)
• Team Development (Soft Skills)
• Brand Awareness (Soft Skills)
• SAP Support (Hard Skills)
• System Design (Hard Skills)