WHAT DOES AN IT CONSULTANT DO?
Published: Nov 03, 2025 - The Information Technology (IT) Consultant advises the business on Manufacturing Execution Systems (MES) and Smartfactory solutions, supporting the development, implementation, and maintenance of Manufacturing IT applications such as SAP ME and Manufacturing Service BUS. This role involves driving digital transformation initiatives, managing IT ownership of related applications, and coordinating infrastructure and issue-resolution activities. The consultant also promotes best practices in project and service management, collaborates with cross-functional teams, and supports supplier evaluation and oversight of external service providers.
A Review of Professional Skills and Functions for IT Consultant
1. IT Consultant Role Purpose
- Technical Consulting: Act as a Technical Consultant in RELEX implementation projects, including Tier-1 customer projects.
- Stakeholder Communication: Communicate with all relevant internal and external project stakeholders, ensuring that all are adequately informed.
- Cross-Functional Coordination: Coordinate with other business functions to assist in the technical design and benefits case of existing and/or new product solutions.
- Workshop Facilitation: Facilitate and lead technical specification workshops, and ensure all technical tasks are completed within the timelines and to best practice standards.
- Issue Escalation: Handle escalations from the 1st line support team.
- Data Conversion: Understand and specify complex data conversions.
- System Integration: Design and build integrations between RELEX and customer backend systems.
- Technical Investigation: Investigate complex technical and performance issues for customers.
2. IT Consultant Essential Functions
- Infrastructure Assessment: Assist the audit division in assessing vulnerabilities in the organization's infrastructure.
- Audit Scoping: Gather relevant background information to scope audit objectives and programs.
- Process Evaluation: Interview executive leadership and staff to understand current processes in place.
- Policy Review: Review existing policies and procedures.
- Corrective Action Oversight: Provide direction for evaluating corrective actions put in place as a result of previous audits, security assessments, penetration tests, etc.
- Business Continuity: Assist businesses in defining critical, time-sensitive functions.
- Continuity Planning: Design, develop, and document business continuity plans.
- Security Analysis: Analyze security requirements for computer systems, which may include mainframes, workstations, and personal computers.
- Information Gathering: Gather and organize technical information about an organization's mission goals and needs, existing security products, and ongoing programs in computer security.
- Risk Analysis: Perform risk analyses of computer systems and applications during all phases of the system development life cycle.
3. IT Consultant Roles and Responsibilities
- Project Support: Work with and support the project delivery team.
- Business Analysis: Analyze business requirements and problems to develop technology requirements and solutions to address the needs of the business.
- Solution Design: Work closely with the project team to design and deliver comprehensive services and solutions for a client’s business.
- System Implementation: Perform system implementation work.
- Application Development: Perform application development through means of system configuration or code development.
- Version Control: Maintain the integrity of the version control of configuration and code.
- Impact Analysis: Analyze the impact of implementations at the macro and micro levels.
- Project Documentation: Responsible for preparing project documentation.
- Client Engagement: Participate in client and project meetings to elicit requirements, propose solutions, diagnose issues, demonstrate technology solutions, and improve stakeholder engagement.
4. IT Consultant Duties and Roles
- System Configuration: Responsible for system configuration and future regular enhancements of the cloud-based SAP SuccessFactors sub-modules.
- Process Implementation: Develop and support the HR regions/GPOs in implementing HR processes and solutions based on new functions and releases in SAP SuccessFactors by collecting relevant business requirements.
- Functional Evaluation: Evaluate and apply system-release functionalities in coordination with regional stakeholders by taking cost-benefit aspects into account.
- Project Support: Support global SuccessFactors-related projects.
- Vendor Collaboration: Collaborate with SAP SuccessFactors to keep up-to-date on new releases.
- Change Management: Participate in communications and change management affecting HR technology platforms and processes.
- Issue Resolution: Serve as the first point of contact for SuccessFactors inquiries, solving issues in SuccessFactors and escalating to the respective teams.
- IT Collaboration: Collaborate with other IT teams to develop and improve interfaces to other IT systems.
- Integration Support: Support IT resources in defining integration requirements.
- Process Support: Provide on-demand support for specific integration and interface-relevant processes.
- Access Management: Monitor and update overall permission concepts.
- Team Participation: Responsible for being part of the future global HR-SF-RUN-Orgateam, starting in parallel with the implementation project.
5. IT Consultant Responsibilities
- Asset Management: Manage IT assets from planning, receiving, deploying, and inventory management to retiring the assets.
- Billing Support: Support the team lead or manager with billing reconciliation by providing accurate and timely reports of stock movement status.
- Procurement Assistance: Assist with queries relating to the procurement of products and services.
- Software Release Management: Manage the release cycle of new software versions installed on the devices.
- Software Deployment: Manage the workstation and work mobile software deployment procedures, ensuring the software in the VMware Workspace ONE (WS1) deployment tool is correctly set up and deployed in a timely and accurate manner to ensure deployment is right on the first try.
- Cross-Functional Collaboration: Work with the Global End User Deployment Management (EUDM), Global WS1 team, Application team, and vendors on software setup and configuration, ensuring the latest software versions are updated and EOL versions are removed in the WS1 tool, workstations, and work mobiles to meet business and user needs.
- Vulnerability Management: Support the rectification of vulnerabilities and patches on the workstations.
- VDI Deployment: Manage the request and work with the Global VDI team on the deployment of the VMware VDI instance.
6. IT Consultant Accountabilities
- Platform Improvement: Continuously maintain and improve the platform for a best-in-class experience for the whole E.ON group.
- Theme Design: Responsible for various customized design themes for the social intranet platform based on COYO.
- UX Compliance: Ensure the designs fulfill UX and accessibility standards as well as the E.ON brand standard.
- Design Development: Develop designs based on customer requirements and market trends.
- Feature Adaptation: Continuously adapt the designs to new features of the social intranet platform.
- Design Consultation: Serve as the go-to consultant for all design (CSS) related questions.
- API Support: Support the technical consulting team with regard to COYO’s API (export data, user provisioning, roles, and groups handling).
- Custom Widget Development: Transfer small customer requirements into custom code widgets using JavaScript, HTML, and CSS.
7. IT Consultant Duties
- Business Consultation: Consult the business in the area of Manufacturing Execution Systems (MES) and Smartfactory solutions.
- Solution Development: Responsible for the development, provision, implementation, and support of business solutions in the area of Manufacturing IT Applications (e.g., SAP ME, MES, Manufacturing Service BUS, Mixing Solutions, Smartfactory).
- Digital Transformation: Support the digital transformation of the business with digitalization solutions.
- Application Ownership: Responsible for IT ownership of related applications and for coordinating all infrastructure and issue-related activities.
- Best Practices Implementation: Implement and refine IT best practices in the relevant areas, including project management, portfolio management, and service management.
- Team Collaboration: Foster collaboration and cooperation with other teams and competence centers.
- Supplier Evaluation: Support the evaluation and selection of potential suppliers.
- Provider Management: Support the steering and control of external providers to ensure optimal worldwide service provisioning.
8. IT Consultant Duties and Roles
- Software Implementation: Implement the banking software and tools, including writing technical and/or business specifications.
- Interface Development: Design and develop interfaces and add-on solutions.
- Module Customization: Parameterize and customize various business modules.
- Concept Enhancement: Enhance overall concepts, evaluate business impacts, and train end-users.
- Quality Management: Provide risk, quality, and test management (strategy and planning, testing activities, migration planning).
- Product Development: Drive product development by focusing on business challenges, using product discovery techniques, and developing solutions to increase business performance.
- Business-Technical Alignment: Responsible for closing the gap between business and technical concepts, helping the Product Owner push the product forward.
- Trade-off Analysis: Balance trade-offs between technical and business needs and provide key insights from a technology point of view.
- System Integration: Responsible for creating technical solutions and system integration with the development teams to enable digital transformation in the organization.
9. IT Consultant General Responsibilities
- Technology Planning: Serve in a planning consultant role with a strong background in technology.
- Technology Evaluation: Provide oversight in the planning, evaluation, implementation, and validation of new or emerging technologies.
- Team Leadership: Lead project and/or technical maintenance teams.
- Design Recommendation: Responsible for providing recommendations and attaining design approval for new technologies and major enhancements to existing systems.
- Security Support: Provide support to Security in developing appropriate audit controls and procedures to ensure the integrity and protection of company resources.
- Customer Collaboration: Work with customers to understand business objectives.
- Design Compliance: Ensure functional and technical designs meet requirements and comply with ACG infrastructure and IS technology standards.
- Skill Development: Develop skills and experience in digital and platform technologies, contributing expertise and learning from peers to generate innovative solutions for customers.
- Platform Support: Provide support for the customer platform estate.
10. IT Consultant Overview
- System Configuration: Perform moderately complex configurations and application modifications to integrate with client workflow using established guidelines and business rules.
- Issue Resolution: Support and triage client issues related to network, security, performance, database, or other technical concerns.
- Technical Consultation: Use newly acquired knowledge and technical expertise to advise clients on standards and customized solutions.
- Process Improvement: Assist in developing team processes and procedures to increase efficiency.
- Technical Coordination: Coordinate activities and communication of technical requirements with internal and external teams.
- Project Support: Responsible for providing support for project delivery.
- Service Optimization: Manage the continuous improvement and upgrade of existing services.
- Database Optimization: Leverage data and RDBMS knowledge for database query optimization.