What Does An IT Project Manager Do?

WHAT DOES AN IT PROJECT MANAGER DO?

Published: Jun 24, 2025 - The IT Project Manager delivers high-quality IT projects by leading cross-functional teams, bridging gaps between business and IT stakeholders, and ensuring compliance with scope, methodology, and resource planning. This role proactively manages risks and dependencies, supports seamless transitions to IT operations, and resolves process-related issues to ensure successful project go-lives. The manager promotes a customer-focused, can-do culture while driving solution evaluation, stakeholder alignment, and budget-justified business cases.

A Review of Professional Skills and Functions for IT Project Manager

1. IT Project Manager Duties

Project Oversight: Provide an independent oversight on the probability of successful completion of key projects and programs and produce a report to Management
Information Analysis: Ensure information quality and develop analysis and recommendations around big picture insights that can only be gleaned from aggregated information
Decision Support: Enable well-informed and fast decision-making to ensure the success of the projects through the setup of an appropriate reporting process
Risk Communication: Convey risks and issues impacting the project manager’s ability to deliver the value their project was chartered for
Staff Management: Accomplishes information technology staff results by communicating job expectations
Performance Evaluation: Planning, monitoring, and appraising job results
Employee Coaching: Coaching, counseling, and disciplining employees
Policy Enforcement: Initiating, coordinating, and enforcing systems, policies, and procedures
Budget Planning: Scope project requirements and prepare a budget
Project Planning: Develop a detailed project plan and monitor progress
Team Collaboration: Collaborate with internal teams to design, develop and implement projects
Quality Assurance: Ensure quality standards are met
Quality Documentation: Conduct Quality Gate meetings and prepare necessary documentation
Task Coordination: Communicate with the team and ensure all members are on board with delegated tasks
Issue Resolution: Highlight potential risks or malfunctions and act proactively to resolve issues

2. IT Project Manager Details

Scope Definition: Facilitating the definition of project scope and objectives, involving all stakeholders.
System Delivery: Managing the delivery of an ITSM system (ServiceNOW) across functional workstreams.
Team Leadership: Manage a team of solution architects, test personnel, business analyst(s), key stakeholders, third-party vendors,
Scope Definition: Facilitating the definition of project scope and objectives, involving all stakeholders
System Delivery: Managing the delivery of an ITSM system (ServiceNOW) across functional workstreams
Team Management: Manage a team of solution architects, test personnel, business analyst(s), key stakeholders, third-party vendors and project resources
Resource Coordination: Coordination of resources including internal staff and external parties
Financial Management: Project financial management including statements of work, purchase orders, invoices, timesheets and forecasts
Risk Management: Risk, issue and change management – business, IT environment and project scope related
Project Delivery: Successful delivery of project outcomes within the timeframe and budget
Project Documentation: Project documentation, governance and reporting
Process Improvement: Contribution to the continuous improvement of processes, procedures and standards
Asset Security: Each member of Information Technology is responsible for helping to keep information assets and information processing assets secure
Policy Compliance: Complying with information security policies and working with the Information Security Manager to achieve positive security outcomes
and project resources.
Resource Coordination: Coordination of resources including internal staff and external parties.
Financial Management: Project financial management including statements of work, purchase orders, invoices, timesheets, and forecasts.
Risk Management: Risk, issue, and change management related to business, IT environment, and project scope.
Project Delivery: Successful delivery of project outcomes within the timeframe and budget.
Project Documentation: Project documentation, governance, and reporting.
Process Improvement: Contribution to the continuous improvement of processes, procedures, and standards.
Asset Protection: Responsible for helping to keep information assets and information processing assets secure.
Security Compliance: Complying with information security policies and working with the Information Security Manager to achieve positive security outcomes.

3. IT Project Manager Responsibilities

Team Partnership: Partner with technical teams (i.e. SCRUM Team, QA Team, Development Team, etc.) through all phases of the SDLC to track the status of technical projects
Project Oversight: Oversee all facets of assigned projects including scope, schedule, budget, staffing, communication and closure
Issue Anticipation: Track multiple medium to large-scale projects concurrently while looking out to the horizon to anticipate and communicate potential issues and changes
Group Management: Manage all project groups to maintain focus on project objectives, timeline and delivery
Stakeholder Alignment: Partner with business stakeholders to maintain alignment on project objectives/requirements
Process Enhancement: Assist in recommending, developing and enhancing Project Management Office processes, procedures and tool sets while supporting the PMO roadmap

Staff Mentorship: Mentor Junior Project Managers and Project Analysts

4. IT Project Manager Job Summary

Project Leadership: Oversees all aspects of multiple large projects
Scope Monitoring: Monitoring, managing and communicating the project scope, budgets, and schedule from project conception to implementation to closure
Risk Management: Manage risks, issues and changes to keep multiple projects on track and escalates
Resource Awareness: Maintain awareness of resource availability amongst Information Technology teams and stakeholders
Stakeholder Communication: Maintains ongoing communication with stakeholders during the project to ensure that they are up to date on project progress
Change Planning: Work with business analysis and stakeholders on key process changes resulting from projects and determine a change management plan
Progress Reporting: Monitors, communicates, and reports project process against project plan, requirements, budget, quality measures, and expected results
Vendor Management: Builds and manages external vendor relationships for the duration of the project
Team Mentorship: Mentors and assists in training junior team members
Meeting Coordination: Coordinates meetings with stakeholders and vendors to assess vendors, gather requirements, develop solutions and complete training

5. IT Project Manager Accountabilities

Project Improvement: Identify and manage improvement IT projects
Issue Escalation: Escalating issues requiring developer/analyst input within internal IT teams or vendors
Status Reporting: Produce regular (weekly) reports of issue status and plans and activities to manage
Issue Management: Proactively manage issue trends, propose and execute plans to manage issues and to meet or exceed service levels
Vendor Coordination: Manage support personnel and vendors in the delivery of small changes, fixes and workarounds to address user-experienced system issues
Priority Support: Support the process of prioritization of issues and change requests with the business and IT teams
Request Tracking: Track the status of issues and feature requests with internal and external (vendor) systems and service providers
System Availability: Ensuring production systems are fully operational
User Support: Responding to user queries promptly and providing advice on the use of the systems
Resolution Facilitation: Managing to bring everyone from different teams shortly into the call to drive for quick resolution
Process Documentation: Identify and fully document processes used to resolve recurring issues
Support Management: Application support management
Issue Resolution: Manage the provision of second-line support for user issues including performing the support activities

6. IT Project Manager Functions

Data Reporting: Gather and report on the team's operational statistics
Commitment Tracking: Gather, document and track external commitments
Meeting Organization: Organize meetings with stakeholders
Consultant Administration: Handle consultant administration
Account Auditing: Account management and audit
Coverage Monitoring: Keep track of the team's coverage information
Deployment Representation: Represent the team's deployments at the Change Board
Invoice Processing: Process Invoices, POs, and contracts
Infrastructure Coordination: Partner with the CIO office units and the systems infrastructure team in the communication of hardening or migrations in existing or new infrastructure
Meeting Facilitation: Set meeting agendas, document meeting minutes, and track/resolve action items including providing status to teams and leads
Change Validation: Work closely with the technical teams to ensure prerequisites and activities for the changes meet existing requirements
Project Execution: Perform project management tasks for all technology projects
Risk Communication: Identifying project risks and contingency plans, communicating project status to management and other stakeholders, and escalating issues to adjust project scope, resources or timelines

7. IT Project Manager Job Description

Agile Facilitation: Lead daily stand-ups, sprint reviews, retrospectives, demos, sprint/release planning, and story mapping sessions
Story Mapping: Work closely with the product owner and the scrum team to develop and maintain a project story map that defines the minimum viable product
Lifecycle Oversight: Oversee all activities from a software development life cycle perspective including budget planning, scheduling, tracking, initiation, build, test, and release
Team Coaching: Utilize strong coaching and mentorship skills to build a collaborative, productive, and engaged team environment
Impediment Resolution: Anticipate and address potential or actual impediments to team delivery and administer metrics tracking and other duties on behalf of the team
Stakeholder Engagement: Manage/engage expectations of Senior Management Stakeholders (i.e., chairing/facilitating Steering Committees) and providing weekly status reports
Dependency Management: Manage/mitigate risks and/or cross-project dependencies (Scrum of Scrums)
Collaboration Promotion: Help break down organizational silos and promote collaborations

8. IT Project Manager Overview

Project Coordination: Coordinate projects between the technical team and the other departments within BoxyCharm
Timeline Management: Manage project timelines and create roadmaps to illustrate the project flow, deliverables, deadlines, and dependencies
Status Reporting: Report to upper management on project statuses
Project Ownership: Keep track and provide ownership of multiple projects at once
Scope Alignment: Participate in scoping discussions to ensure that the correct amount of work is being done to meet the business needs
Requirement Definition: Define clear business requirements for initiatives
Vision Communication: Define, drive and effectively communicate product vision and roadmap across cross-functional stakeholders and executive-level teams
Driver Analysis: Evaluate situations to understand business drivers, and reduce complex scenarios into actionable tasks, including steps for completion (business process and system)
Scenario Evaluation: Conduct scenario analysis, and identify key performance drivers as well as risks/opportunities to performance targets
Trend Analysis: Maneuver through high volumes of data across multiple systems, to spot issues/trends and identify probable outcomes and provide recommendations for improvement
Operational Analysis: Manage day-to-day operational needs by analyzing financial and statistical information for internal stakeholders
Design Facilitation: Facilitate joint application design work across functional teams
Team Collaboration: Work in close collaboration with a dedicated team of cross-functional professionals (product owners, Agile team, software group, business and marketing groups) during all stages of development
Reporting Management: Manage various reporting obligations (KPIs, performance statistics, business cases, process maps, and presentations for senior management)

9. IT Project Manager Details and Accountabilities

Team Management: Plans, develops, implements, and manages a project team through complete task definition and work requirement identification and assignment
Relationship Building: Builds, develops, and maintains collaborative working relationships across FSE, University and third-party vendors vital to project success, including managing differing priorities and resolving conflict
Scope Definition: Works closely and collaboratively with key stakeholders, leadership, and other related staff to define project objectives and scope, strategy, schedule, budget, procedures, and outcomes during various phases of project life cycle
Resource Identification: Identifies critical resource expertise and targets appropriate sources to ensure optimal outcomes
Expectation Management: Establishes and continually monitors/manages project expectations with teams
Status Communication: Responds to all inquiries regarding project status, serves as liaison for the project team at meetings, and communicates project information to personnel
Staff Supervision: Manages, coaches, and supervises a team to ensure optimal outcomes
Report Preparation: Prepares and maintains all project status reports
Milestone Tracking: Tracks milestones/deliverables, risks, critical paths, and dependencies
Roadmap Development: Develops roadmaps and iterative project plans
Expectation Resetting: Resets expectations in consideration of project progress/outcomes
Post-project Reporting: Prepares all post-project reports, budget allocations and summaries to ensure timely dissemination of information to all interested parties
Duty Coordination: Assumes or coordinates other duties or projects as assigned or directed by the Director

10. IT Project Manager Tasks

Project Ownership: Own and drive projects for renovations, new hotels and restaurant openings
CAPEX Management: Manage CAPEX replacement projects to enhance employee and guests' experiences (Hotel TV, Wifi, door locks, servers)
Technical Support: Drive technical input and support for the design, validation, deployment and configuration management of IT infrastructure
Asset Deployment: IT asset management, patch management and deployment of new hardware
Issue Resolution: Proactively identify, analyze, and resolve network and system problems and performance issues
Partner Relations: Grow relationships with partners to optimize outsourced activities in line with contractual SLA’s
Maintenance Support: Provide periodic out-of-hours and weekend support for scheduled maintenance and software release activities

11. IT Project Manager Roles

Project Coordination: Coordination and project management support of technology-related projects in the cybersecurity technology field
Plan Execution: Successfully develops, manages, executes and refines project plans throughout the project lifecycle
Scope Compliance: Ensure projects are delivered within scope, on time and within budget by following documented project management methodology for all projects and initiatives
Goal Alignment: Ensures that project teams understand the scope of each project, have a clear knowledge of clients' business goals, issues, and processes through comprehensive data collection and analysis
Status Communication: Clearly and actively communicates project status to stakeholders, i.e., clients, team members, and NuHarbor management
Efficiency Improvement: Identifies and scopes opportunities for improvements in efficiency, quality, maturity, and capabilities
Customer Focus: Considers the possible impact on the customer when setting goals, acting or when carrying out job responsibilities
Risk Mitigation: Anticipates, identifies, and resolves risks/issues/concerns both internally and externally using standard risk management/mitigation processes and procedures
Solution Development: Develops and presents solutions to appropriate parties
Client Advisory: Become a trusted adviser with clients and colleagues

12. IT Project Manager Additional Details

Recovery Planning: Manage the creation of a Disaster Recovery plan, including the build and testing of the Disaster Recovery solution for the organization’s ERP system
Vendor Management: Manage project and third-party vendor deliverables, ensure on-time completion of all deliverables and tasks
Progress Review: Conduct progress reviews with functional teams / third-party vendors
Milestone Tracking: Ensure IT deliverables and milestones are on track and adhere to quality standards and deliverable acceptance criteria
Issue Resolution: Manage the resolution of IT issues, risks, and mitigation and ensure prompt escalations to the IT Service Delivery Manager
Report Writing: Superior writing skills to prepare/edit comprehensive reports, and other documents with strong attention to detail and excellent organizational skills
Performance Leadership: Work with a sense of urgency and demonstrate leadership skills to achieve high performance and excellent service

13. IT Project Manager Essential Functions

Adoption Planning: Coordinate, plan and execute project management (adoption) plans in assigned areas and accounts
Relationship Building: Establish close and trusting relationships with own engineering and CX staff as well as with assigned clients
Lifecycle Mastery: Master the Cisco CX (Customer Experience) principles regarding the Lifecycle model, with a specific focus on Adoption requirements
Meeting Leadership: Plan and lead client meetings for assigned service customers and projects
Requirement Gathering: Collaborate with business and technical stakeholders (e.g., business owners, process owners, domain experts) to identify specific business requirements
Report Alignment: Aligning division-wide reporting, building and maintaining division-wide reports and dashboards, and contributing to streamlining the operating rhythm
Metrics Development: Enabling a metrics-driven culture by increasing transparency into performance by developing metrics, reports, dashboards, UI’s, etc. that align to division priorities and highlight performance in key business focus areas and elevate risks that need to be addressed
Change Integration: Working closely with teams and colleagues across divisions to ensure alignment, integration and execution of necessary changes to business review, metrics reporting and processes
Status Reporting: Preparing detailed and accurate status reports on an ongoing basis, mitigating delays to the implementation, and escalating issues to the leadership team
Stakeholder Collaboration: Relentlessly collaborating across and communicating with a myriad of stakeholders while serving clients and increasing NPS
Strategy Definition: Defining work strategies, aligning these with resources and desired client outcomes, and overseeing the planning and execution of the work
Problem Solving: Uses pertinent data and facts to identify and solve a range of problems within the area of expertise
Work Prioritization: Prioritizes and organizes own work to meet deadlines

14. IT Project Manager Role Purpose

Project Delivery: Own and manage the delivery of IT projects within Kraft Heinz
Team Culture: Support and promote an IT team culture of “can-do”
Customer Focus: Customer-focused and proactively works with the business partners to identify requirements
Stakeholder Bridging: Prepared to roll up sleeves and bridge the gap between business and IT stakeholders
Dependency Management: Proactively manage IT project dependencies
Operational Transition: Support the delivery and transition to IT operational support of IT applications, infrastructure and services, including supporting business in resolving business process-related issues
Issue Coordination: Track, monitor and coordinate resolution to risks and issues impacting project deliverables
Risk Escalation: Elevate risks to the management level
Team Leadership: Manage cross-functional, multinational, multivendor teams in developing and troubleshooting solutions to meet business requirements
Quality Delivery: Ensure projects are consistently delivered with a high level of quality, within budget and time
Methodology Compliance: Manage projects by the principles of Project Methodology
Solution Evaluation: Evaluate and analyse options available and recommend the best solution
Case Support: Support stakeholders to ensure all projects and initiatives have a strong business case, benefits and adequate budget for project resources
Scope Control: Ensure that project scope change is tightly controlled and approved by the correct level of authority
Resource Planning: Ensure that projects are adequately resourced through proper planning, forecasting, monitoring and promptly reacting to resource engagement issues as they arise
GoLive Support: Supporting project go-live activities (including hyper-care / warranty) to ensure all IT projects are successfully transitioned into production with IT Operations and correctly closed
Risk Tracking: Effectively identify, track and manage potential risks and/issues

15. IT Project Manager General Responsibilities

Resource Planning: Lead the Resource Planning for multiple projects simultaneously and continually maintain resource allocation forecasts for all projects
Risk Management: Lead the team with successful delivery of the project through risk management, project control (ensuring adherence to scope/schedule/budget)
Agile Delivery: Apply hybrid agile delivery methodology, change control documentation, task tracking, work item assignments and status tracking, etc.
Stakeholder Communication: Responsible for ensuring proper communication among all team members and project stakeholders through the communication plan
Project Planning: Lead project planning, and create and maintain a Project RACI matrix
Minutes Management: Take and distribute organized and accurate meeting minutes for all project meetings
Team Facilitation: Facilitate and moderate project team communications
Permission Modeling: Lead the definition of the Document Management system permissions model, folder structure, and the development of an InfoSec and Privacy compliance training module

16. IT Project Manager Key Accountabilities

Deadline Coordination: Coordinate, manage and control projects with competing deadlines
Plan Management: Develop and manage detailed project plans
Lifecycle Oversight: Manage all stages of the project lifecycle
Stakeholder Engagement: Effectively engage and manage a wide range of global stakeholders at all levels and from all areas of the business
Delivery Assurance: Ensure that governance and control are in place to assure the quality of delivery
Risk Management: Identify and manage risks and issues

17. IT Project Manager Roles and Details

Project Oversight: Responsible for overseeing projects and ensuring they are being executed to their full potential
Methodology Reinforcement: Insert themselves into ground-level management to assist, redirect, or re-establish solid project methodologies to maintain the integrity of the project, and mitigate risk throughout each project(s) and their overall lifecycle
Process Deployment: Responsible for developing and deploying standardized project management processes, methodologies, templates, and governance/communication processes to enable the consistent, high-quality execution of IT projects across the organization and through all phases of the project life cycle
Excellence Leadership: Developing and leading the project management office as a ‘Center of Excellence’ that helps achieve better quality, consistency and oversight of projects across the organization
Standards Maintenance: Developing and maintaining project management methodologies, standards and tools
Stakeholder Communication: Facilitates and communicates among key stakeholders and organizational leadership
PMO Culture: Build the mission and vision of the Project Management Office (PMO) organization and foster a project-management-oriented culture and mindset
Strategic Alignment: Foster collaboration, strategic alignment, integrated planning, and execution across multiple functional areas
Subject Expertise: Serves as a subject matter expert for deployed project management processes and tools
Team Leadership: Serves as a leader and/or member of multi-functional, multi-department project teams to provide direction in the development, management, and implementation of organizational initiatives
Strategic Advising: Acts as a trusted strategic advisor working at all levels of the organization
Practice Institutionalization: Build and institutionalize Project Management best practices and adoption
Skill Coaching: Coaches, mentors and guides others within the organization to improve project management skills as defined by the scope, risks, potential issues and resources of projects
Review Conducting: Conducts regular project reviews
Planning Validation: Validating planning, issues and risks, schedule, and communication
Process Improvement: Proactively identifies process improvement opportunities and drives continuous process improvement utilizing post-project reviews with all participants/stakeholders
Lessons Integration: Ensures a "Lessons Learned" document is prepared for the record, or review, and then leverages those Lessons to enhance and improve future readiness in every project moving forward
Issue Escalation: Escalates critical issues for appropriate and timely resolution
Documentation Management: Prepares and maintains data, records, reports, and other project-related documentation and artifacts
Vendor Management: Manages various small and large vendors to ensure contract adherence and that service level agreements are being met according to the applicable contract
Strategic Planning: Develops short and long-term strategic plans and program objectives in alignment with the CIO and organizational missions
Relationship Building: Builds and maintains relationships with senior leadership and key stakeholders, and acts as a trusted advisor
Team Development: Leads, manages and guides the development of PMO team members
Quality Communication: Ensures quality and timely communication, both verbal and written, at all levels of the organization and within the community
Status Reporting: Prepares reports for the Chief Information Officer and Administration regarding the status of projects

18. IT Project Manager Responsibilities and Key Tasks

Project Responsibility: Take full responsibility for the definition, documentation and satisfactory completion of medium-scale projects
Risk Assessment: Identify, assess and manage risks to the success of the project
Plan Maintenance: Ensure that realistic project and quality plans are prepared and maintained and provide regular and accurate reports to stakeholders
Quality Review: Ensure Quality reviews occur on schedule and according to procedure
Change Control: Manage the change control procedure, and ensure that project deliverables are completed within planned cost, timescale and resource budgets, and are signed off
Team Leadership: Provide effective leadership to the project team and take appropriate action where team performance deviates from agreed tolerances

19. IT Project Manager Duties and Roles

Program Management: Manage cross-functional / cross-country programs and projects concerning the information systems
Scope Alignment: Make sure the scope and objectives delivered by the programs & projects are according to business and Global requirements
Schedule Monitoring: Setting priorities, developing a work schedule, monitoring progress towards goals, and tracking details, data, information, and activities
Release Planning: Planning and managing software releases
Plan Management: Create and manage the project plan
Business Coordination: Coordinate/Manage the relationship with the Business and with the Supplier
Contract Management: Coordinate/manage contracting activities
Requirement Analysis: Analyse technical requirements received for integrating IT systems
Team Coordination: Coordinate/Manage the relationship with other technical teams
Systems Oversight: Perform project management activities for various information systems in all technology areas

20. IT Project Manager Roles and Responsibilities

Technology Support: Supports end-to-end technology for programs and projects
IT Management: Performs project management responsibilities relating to information technology implementations, upgrades, conversion and recovery
Execution Oversight: Role has direct and matrixed execution responsibility across all technology organizations as well as LOB Portfolio/Program Manager on the business side for delivering the program/projects
Project Leadership: Manages multiple projects or a single major project
Requirement Creation: Partners with Program and Project Managers and SMEs to create business requirements for technology solutions
Solution Delivery: Assists with technology estimates, manages low to moderate complexity technology solutions for projects to a full-scale deployment in a live environment
Timeline Communication: Manages timelines and communicates project status and has matrix management responsibility
Change Management: Responsible for end-to-end management and delivery of a material change for a project of high complexity across multiple departments across multiple business units
Team Direction: Manages, leads and directs the work efforts of resources that may be functionally aligned as part of the project and/or organizationally aligned as direct reports
Stream Integration: Responsible for the end-to-end integration of various work streams to deliver the intended project solution
Scope Management: Manage Project Scope, Timeline and Budget/Expenses
Resource Alignment: Obtain and align resources to key project roles
Responsibility Definition: Establish clearly defined responsibilities and accountabilities
Execution Management: Oversee/Manage/Lead project execution, integration and implementation
Project Contact: Acts as the primary point of contact and integration for the project
Programme Leadership: Acts as a Programme Manager on an interim basis

21. IT Project Manager Duties

Program Management: Technology project manager role managing several projects within the Architecture and Technology Transformation program
Lifecycle Oversight: Responsibilities include managing all aspects of a project's life cycle
Meeting Facilitation: Creating and facilitating a series of meetings to ensure work is progressing according to plan, identified risks and issues are being addressed, governance is followed, and project/program costs are in line with expectations
Milestone Structuring: Provides structure in getting work underway to establish milestones and timelines
Stakeholder Communication: Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services
Progress Tracking: Tracking the progress of all teams and ensuring the reporting accuracy and timeliness of the milestones
Vendor Coordination: Working with the vendor partners and other project managers or program managers within and outside the organization

22. IT Project Manager Details

Independent Execution: Work is accomplished through independent contributions or project work requiring advanced subject area knowledge and decision-making skills
Problem Solving: Solves complex issues and problems
Solution Perspective: Takes a broad perspective to identify solutions, and uses applicable functional knowledge and existing methodologies
Method Selection: Exercises judgment in selecting the best methods, techniques and evaluation criteria for obtaining results
Practice Recommendation: Interprets internal or external business issues and recommends solutions/best practices
Specialized Execution: Execute highly complex or specialized projects
Approach Innovation: Adapts to precedent and may make significant departures from traditional approaches to develop solutions
Practice Leadership: Serves as a resource for best practices/quality on functional teams or projects
Autonomous Work: Works independently, with guidance in only the most complex situations
Mentor Support: Trains, guides and mentors other professionals or colleagues with less experience
Procedure Definition: Determines methods and procedures for new assignments
Team Coordination: Coordinate activities of other personnel, lead functional teams or projects, and serve as a best practice/quality resource
Manufacturing Expertise: Comprehensive knowledge (depth and/or breadth of expertise) in the Manufacturing space is preferred, specifically manufacturing systems

23. IT Project Manager Responsibilities

Initiative Support: Responsible for supporting cross-technical product-level initiatives and the success of assigned initiatives
Priority Alignment: Assess priorities against business value to ensure the Program Epic Release schedule is aligned with business priorities
Result Optimization: Optimize results within resource and time constraints
Communication Facilitation: Collaborate and facilitate initiative-level communication and meetings with team members and other leaders to ensure full alignment
Release Planning: Define release schedules, identify dependencies, solutions to business problems, and provide updates as priorities and schedules change
Governance Oversight: Oversees the governance structure across the initiative teams
Risk Mitigation: Manage risk mitigation and contingency plans
Goal Achievement: Drive activities to achieve aligned goals
Tool Management: Ensure the appropriate release plan and status are reflected in the tool (i.e., CA Agile Central)
Status Presentation: Conduct presentations regarding the delivery domain product status to cross-functional IT teams and business/domain stakeholders
Issue Assistance: Assist junior IT team members with issues needing technical expertise or complex systems knowledge
Team Mentorship: Mentor the team to improve their understanding and skills

24. IT Project Manager Job Summary

Technology Oversight: Oversees all technology components of diverse, moderately complex IT projects, including project planning, execution, timing, functionality, quality and cost
Strategy Contribution: Contributes to the formulation of strategies for IT project leadership and other functional areas
Team Leadership: Utilizes expertise and leadership skills to direct staff and to resolve issues to ensure project goals and requirements are met
User Communication: Communicates with end-users to provide timely and accurate information and status updates
Issue Resolution: Applies in-depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have an impact beyond own area
Judgment Application: Provides evaluative judgment based on analysis of factual information in complicated and unique situations
Result Delivery: Directly impacts the IT project leadership area through responsibility for the delivery of results and shared responsibility for budget management

25. IT Project Manager Accountabilities

Plan Development: Develop project plans, negotiate and prioritize schedules/timelines and scope that match both BUs’ requirements and the company’s goals
Stakeholder Coordination: Coordinate with various Business Project Managers, Business Analysts, Technical Teams, Business Users and Vendors during all project phases, from initial development through implementation
Conflict Management: Perform change/risk/conflict management throughout the entire execution
Problem Solving: Communicate proactively with all involved stakeholders to identify problems, create solutions, and implement efficiency improvements
Methodology Enforcement: Instruct and ensure a unified and simple-to-follow project methodology applicable across the corporation
Process Improvement: Improve the planning process by learning from experience
Knowledge Sharing: Set up regular sharing workshops to develop IT/business knowledge of IT PMs

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