WHAT DOES AN IT BUSINESS ANALYST DO?

Updated: Oct 28, 2025 - The Information Technology (IT) Business Analyst works closely with Production and Incident Management teams to ensure timely problem resolution, post-mortem analysis, and compliance reporting, including MAS 644. This role involves maintaining a deep understanding of product delivery and operations, collaborating with subject matter experts to refine processes, and preparing performance reports and KPIs to support service improvement. The analyst also participates in incident reviews, develops trend analyses, manages critical projects focused on system stability, and provides off-hours and on-call support.

A Review of Professional Skills and Functions for IT Business Analyst

1. Information Technology Business Analyst Details

  • Business Analysis: Document and drive end-to-end business and functional requirements.
  • Post-Merger Integration: Work with functional unit leaders, with a special focus on post-merger systems integration.
  • IT Improvement Identification: Identify opportunities where IT solutions can drive business and technical improvements, e.g., via automation.
  • Technical Collaboration: Collaborate with the technical team and external partners for customizations and advanced configuration changes.
  • Stakeholder Communication: Communicate with internal and external project managers, portfolio company management.
  • Development Team Liaison: Communicate with on-site and remote development teams and the extended user community.
  • Strategic IT Management: Drive day-to-day initiatives, and research and recommend strategic directions and solutions.
  • IT Troubleshooting: Troubleshoot user and system problems and work with the broader IT team or vendors to resolve the issues.
  • UAT Management: Develop UAT test scripts, perform user acceptance testing, and document results in test protocols.
  • Process Optimization: Participate in or lead ongoing reviews of business processes and development of optimization strategies.
  • Technical Support Provision: Provide technical support to both in-house and remote users, including training.

2. IT Business Analyst Responsibilities

  • Solution Translation: Work with Solution Owners/Business Owners and Customers to translate operational requirements into IT solutions.
  • Implementation Leadership: Meet business needs, eventually responsible for the implementation of Matrix platform solutions for Ground customers.
  • Requirements Documentation: Document business requirements, use cases, and functional specifications.
  • Objective Achievement: Ensure that business goals and objectives are met within defined time, scope, and resources.
  • Analytical Problem-Solving: Respond to unfamiliar, undefined, unclear business situations with professional analytical skills using analytical tools for root analysis, consulting, and solutions.
  • Project Management: Define delivery schedules and ensure execution to plan for assigned deliverables and lead small-scale internal projects as necessary.
  • Testing and UAT Assistance: Perform unit tests on the solution, conduct integration tests, and assist users with UAT.
  • Documentation Production: Produce reliable and structured documentation on each implementation, both technical and functional.
  • Troubleshooting and Solution Suggestion: Troubleshoot any software defects reported by businesses and help identify root causes, and suggest possible solutions.
  • System Integration Setup: Set up, configure, and troubleshoot MTMS/FSS integration with other CEVA applications like WMS, OFS, and JDE.

3. IT Business Analyst Job Summary

  • Change Management: Manage business change requests related to Matrix TMS and FSS, and follow up on system enhancements and bug fixes.
  • Training: Train businesses on how to best use Matrix TMS and FSS for their specific implementation.
  • Collaboration: Collaborate with CoE teams responsible for the design, development, testing, and deployment of new functionalities on Matrix.
  • Project Collaboration: Collaborate with members of Global Applications and CoE groups on internal and external projects.
  • Continuous Learning: Participate in training and webinars on Matrix SCM/TMS/FSS, keeping up to date on application functionalities and improvements.
  • Stakeholder Engagement: Partner effectively with stakeholders to elicit, analyze, and validate requirements for changes to business processes, policies, and information systems.
  • Relationship Building: Establish strong relationships with research leaders and scientists, maintaining an up-to-date understanding of research processes and data workflows.
  • Community Partnership: Partner with members of the research community to analyze scientific needs and communicate effectively with scientists.
  • Project Leadership: Lead project teams in defining scope, documenting requirements, and translating these to technical specifications.
  • Solution Implementation: Work with IT Project Management and Delivery teams to implement solutions that meet business requirements.
  • Analytical Design: Leverage analytical skills to facilitate the design of data models, data standards, and analysis tools for the research community and other key stakeholders.
  • Industry Awareness: Stay informed of research IT industry trends and best practices by regularly participating in internal and external conferences.

4. IT Business Analyst Accountabilities

  • Application Development: Analyzes, designs, configures, tests, and maintains applications.
  • Business-Technology Liaison: Acts as a liaison between the business units and technology teams.
  • Requirements Leadership: Participates in and leads requirement gathering sessions.
  • Requirements Management: Gathers, documents, and manages requirements and business processes.
  • Change Management: Assesses and facilitates change management for existing applications.
  • Systems Improvement: Improves systems by studying current practices and recommending modifications.
  • Protocol Maintenance: Maintains system protocols by writing and updating procedures and training materials.
  • Business Research: Conducts research and recommends solutions for business problems.
  • Risk Assessment Management: Creates and manages formal Project Risk Assessment documents.
  • SDLC Documentation: Creates and manages documents throughout the SDLC process.
  • Regulatory Compliance: Ensures compliance with regulations, including FDA, ISO, HIPAA, PHI, and PII.

5. IT Business Analyst Functions

  • Project Definition: Defines project requirements by identifying project milestones, phases, and elements.
  • Project Monitoring: Monitors project progress by tracking activity, resolving problems, publishing reports, and recommending actions.
  • QA and UAT Assistance: Assists and oversees testing efforts in which business end users are conducting the QA and UAT.
  • Test Planning: May create test plans and document test cases for select projects.
  • Test Execution: Executes and records test scripts and test results in designated software.
  • Test Documentation: Formally documents test results in alignment with the Software Testing Life Cycle (STLC).
  • UAT Coordination: Coordinates User Acceptance Testing with business users.
  • Information Confidentiality: Maintains user confidence and protects operations by keeping information confidential.
  • Quality Issue Reporting: Identifies and reports any potential quality issues per the defined process.
  • Project Communication Facilitation: Facilitates communication between project participants.
  • Change Management Support: Assists the Associate Director in change management processes.
  • Workday Configuration and Testing: Assists with the configuration and testing of the Workday application.

6. Information Technology Business Analyst Job Description

  • Data Analysis: Perform routine IT Business Analyst I functions, including the collection and analysis of data to determine business needs.
  • Team Communication: Communicate with team members regarding configuration changes and relevant status.
  • Documentation Maintenance: Maintain appropriate documentation to ensure decisions are recorded and the team is accountable.
  • Troubleshooting: Analyze and troubleshoot defects and/or errors to the point of resolution or escalation.
  • Collaboration: Collaborate with other business analysts and functional leads across work streams to develop additional enhancements to the Workday application.
  • Working Group Support: Contribute to the working group process and support the functional area before, during, and after working group meetings.
  • Subject Matter Expertise: Provide subject matter expertise for the design and development of instructional resources in the areas of Talent, Recruiting, and Performance.
  • Instructional Design: Design, develop, and deliver instructional resources for various Workday functional areas.
  • Data Collection and Analysis: Assist in the collection and analysis of data using qualitative and quantitative methods.
  • Resource Development: Inform the development of instructional resources for a variety of shared applications.
  • Webinar Management: Assist in the planning, delivery, and publication of webinars, and change management processes.
  • Customer Support: Provide Tier 2 support for customers who need access to instructional resources using a ticket system.

7. IT Business Analyst Overview

  • System Knowledge: Understand core systems such as ERP, WMS, and EDI.
  • Technical Design Translation: Translate customer requirements into a technical design with the development team.
  • Department Liaison: Serve as a key liaison to other departments that have specific business functions.
  • IT Collaboration: Collaborate with other departments to identify, document and communicate business needs and provide IT solutions.
  • End-User Training: Train department end-users in the use of IT software.
  • Organizational Culture Development: Provide an environment of trust, transparency, and camaraderie across the IT support organization and throughout the company.
  • Cross-functional collaboration: Work collaboratively with people across the organization.
  • Business Analysis: Plan, analyze, and validate business needs, both functional and technical.
  • Systems Alignment Analysis: Analyze current and future business systems to determine if they align with the company's goals and objectives.
  • Documentation and Testing Facilitation: Plan and facilitate end-user documentation and testing.
  • Configuration Research: Research options for configurations to optimize Workday business processes.

8. IT Business Analyst Details and Accountabilities

  • Technical Understanding: Gain a functional and technical understanding of the Patient Master application and how it is leveraged.
  • Feature Suggestion: Provide product feature suggestions and improve operational efficiency by working with the vendor to make improvements to the product.
  • Requirement Analysis: Collect requirements for the product, analyze the requirements, and assist the vendor development team in understanding the requirements.
  • Integration Support: Work with other teams that need to integrate into the Patient Portal, providing a base understanding of the product and how existing systems integrate today.
  • Data Optimization: Look for opportunities to improve the match rate of transactions in the Patient Master.
  • Specification Development: Evaluate the data collected by the product team and prepare hardware and software requirement specifications that align with the needs of the business.
  • Documentation: Document the product features by preparing functional specification documents and user interface guides for the reference of end-users.
  • Liaison Role: Act as an interface between the business and the development teams.
  • Testing Execution: Execute test scenarios and test scripts when new versions of the vendor product are available.
  • Analytics Design: Design and document functional specification requirements for analytics products.
  • Collaborative Analysis: Work closely with the Digital team to understand how clinical and operational data can be used to improve customer satisfaction and efficiency.

9. Information Technology Business Analyst Tasks

  • Collaboration: Closely collaborate with business domain specialists and the project team to understand relevant business processes and the nature of the reporting requirements
  • Requirements Definition: Define business requirements and produce corresponding functional specifications for technical teams
  • Data Analysis: Perform data analysis to support the validation of business requirements and prototyping of functional solutions
  • Solution Conformance: Conform proposed solutions with design principles across various initiatives under the CFO division
  • Design Review: Conduct design reviews to identify and analyze problems and change requests
  • Testing Support: Support the development of test strategies, plans, and test cases in support of project delivery
  • Test Leadership: Lead test execution and resolution of both functional and technical issues identified during test phases
  • Technical Support: Provide technical support for the use of new functionality and tools deployed to the production environment
  • Project Management: Responsible for defining project requirements, project scope, timeline, and resources, obtaining Business and IT agreement on these items
  • Delegation: Delegate to achieve project goals and to develop others' expertise in data structures and relationships
  • Mentorship: Serves as a mentor to Associate BAs and peers by leading knowledge-sharing and knowledge-transfer efforts

10. IT Business Analyst Additional Details

  • Business Expansion Expertise: Partners with business functions to expand business knowledge and increase functional expertise in multiple areas.
  • Strategic Project Contributor: Works on strategic projects that drive value (cost improvement and/or top-line growth).
  • Solution Design Analyst: Establishes to-be solution alternatives with recommendations and participates in the best approach to pilot and deploy solutions.
  • SDLC Specialist: Fully understands and applies the Amcor System Development Life Cycle (SDLC) process.
  • IT Solution Designer: Executes system modifications through the effective translation of business requirements into IT solution design.
  • Solution Review Analyst: Ensures all implications of the request have been considered, reviewed and documented.
  • System Implementation Specialist: Writes functional requirements, configures, develops test plans and scripts, and conducts component, integration and user acceptance tests.
  • Data Conversion Lead: Leads data conversion, data validation efforts, cutover activities, and post-live support for system implementations.
  • Development Liaison: Works with development resources to confirm the requirement is being met.
  • Solution Evaluator: Evaluates the effectiveness of the solution and makes necessary adjustments before full deployment.
  • ServiceNow Manager: Manages complex production support issues and service requests through the use of ServiceNow while committing to timely resolution and SLA adherence.

11. IT Business Analyst Job Summary

  • Operational Support: Provide continuous operational support, guidance, and information on systems training, processes, introduction to operational users, and updating internal stakeholders.
  • Project Coordination: Work closely with regional teams from implementation to deployment phases.
  • Implementation Management: Ensure timely and successful implementations that meet budgets and quality standards.
  • Training Facilitation: Serve as the training point of contact for WMS and Technical Services applications on Service Logistics activities.
  • Requirement Analysis: Analyze customer requirements and propose solutions, prepare document specifications for regional and countries.
  • Quality Assurance: Validate and act as one of the reviewers for regional SOWs and country CWIs.
  • Progress Reporting: Provide regular updates on training progress to management and sponsors to enable overall training progress monitoring.
  • Best Practices Alignment: Drive best practices and training alignment amongst regions.
  • Stakeholder Influence: Demonstrate an ability to influence decisions/actions of country line and functional personnel by providing value-added inputs into the organization’s business processes.
  • Team Management: Manage a matrix team that holds collective responsibility for the successful implementation of a customer’s logistics solution.
  • Resource Planning: Manage countries in implementation and training planning with regard to resource requirements and skill set upgrade.

12. IT Business Analyst Job Description

  • Technical Support: Investigate technical issues as a 1st line of defense and escalate to vendors.
  • Code Testing: Test code fixes and new implementation changes and document test evidence.
  • User Acceptance: Coordinate user acceptance testing.
  • Upgrade Validation: Perform upgrade testing and data reconciliations.
  • Data Reporting: Prepare weekly/monthly reporting and reach out to stakeholders on data inconsistencies and questions.
  • Implementation Tracking: Responsible for maintaining the implementation tracker.
  • Data Management: Responsible for maintaining the data dictionary.
  • User Training: Answer questions from users and provide training material.

13. IT Business Analyst Role Purpose

  • Requirement Gathering: Work with the business to gather and document business and IT requirements.
  • Internal Alignment: Work internally to align on status and present findings.
  • Data Analysis: Formulate a large amount of data to make it easy to understand.
  • Business Communication: Capture and communicate business direction, challenges, and requirements.
  • Process Reengineering: Facilitate Business Process Reengineering (BPR) and design of to-be processes.
  • Change Management: Appropriately challenge the status quo of business and encourage positive changes.
  • Workshop Leadership: Responsible for leading BPR/Requirements workshops.
  • Solution Alignment: Facilitate communications and solution alignment between Business Units and IT Technical teams.

14. IT Business Analyst Duties

  • Requirement Documentation: Gather functional requirements for software systems and generate applicable documentation, including Project Charters, Functional Specification Documents (FSD), and use cases.
  • Feasibility Analysis: Perform feasibility analysis of requested IT initiatives in conjunction with the Project Management Office.
  • User Interaction: Interact with hospital end-user groups and conduct analysis sessions.
  • Workflow Design: Implement innovative workflow analysis and requirement gathering techniques to capture precise specifications from dynamic end-user groups.
  • Prototyping: Create wireframes, screen mockups, and semi-functional prototypes.
  • System Design Support: Assist end users in designing systems and evaluating various proposed solution designs.
  • Quality Assurance: Work in collaboration with the Quality Assurance group to develop appropriate test plans, test cases, and requirement coverage matrices.
  • Project Leadership: Lead other tasks and projects, including procedural documentation, participation in quality and operational improvement processes, and participation in general IT innovation initiatives.
  • Data Analysis: Participate in Information Analysis, Data Analysis, as well as Object-Oriented Analysis and Object-Oriented Design in collaboration with IT resources.
  • User Support: Provide support to end users and participate in the respective team’s support procedures on a 24x7 basis.
  • Team Mentorship: Mentor other IT analysts and actively participate in the career growth of IT analysts.

15. IT Business Analyst Roles and Responsibilities

  • Control Assessment: Maintain and manage the continuous control assessment process.
  • Risk Management Support: Support control owners in self-assessment of the existing control environment using dedicated risk management tools (HELIOS, CCM Archer).
  • Quality Verification: Perform spot checks on control assessments on a monthly basis.
  • Process Compliance: Maintain high-quality assessment executions and verify adherence to guidelines and industry best practices.
  • Guideline Development: Establish guidelines for CCM and support Control Owners and Control Operators in implementing them in their work.
  • Framework Mapping: Maintain and refresh the mapping of HSBC controls to the NIST FSS framework.
  • Maturity Evaluation: Support control owners in reviewing control maturity scoring, preparing maturity forecasts, and collecting required evidence.
  • External Collaboration: Work closely with third parties engaged in independent assessments of the Bank's cybersecurity control environment maturity.
  • Issue Management: Take part in the triage of newly identified issues, findings (self-identified, audit, regulatory, red team findings), and other trigger events to estimate their impact on current control effectiveness and take necessary actions to address them.
  • Action Planning: Support control owners in drafting issues and Management Action Plans (MAPs) to address gaps and mitigate emerging risks.
  • Control Review: Take part in reviewing an additional layer of operational controls (control catalog).
  • Risk Improvement: Improve the control environment and enable in-depth risk management for both Cybersecurity and the group.
  • Policy Adherence: Ensure adherence to HSBC policy, governance controls, and design standards.

16. IT Business Analyst Duties and Roles

  • Business Architecture: Lead the creation and review of an end-to-end domain business architecture and processes.
  • Strategic Support: Support the strategic requirements of the business.
  • Benefit Analysis: Identify the business benefits of alternative strategies.
  • Process Transformation: Facilitate and support the identification and design of changes to business processes enabled by IT solution design (IT-enabled business transformation).
  • Business Case Development: Support the ideation phase, develop, and present business cases for high-level initiatives and approvals.
  • Demand Management: Manage demand from multiple business domains on multiple IT platforms, supporting prioritization and solution design.
  • Process Modeling: Responsible for AS-IS and TO-BE business process modeling.
  • Requirement Translation: Translate business requirements into system requirements with the level of precision and quality required for a development team.
  • Requirements Analysis: Responsible for structured requirements capture and analysis in the form of user stories.
  • Backlog Management: Manage a Product Backlog (Epics, User Stories, Bugs) in Atlassian JIRA/Azure DevOps.
  • Data Modeling: Responsible for data and Entity Relationship Modeling (ER).
  • Information Flow: Responsible for information flow modeling.

17. IT Business Analyst Role Purpose

  • UX Design: Design mock-ups and wireframes, navigation models, and user journeys.
  • Architecture Compliance: Ensure compliance between business strategies, enterprise architecture, and technology directions, policies, standards, and practices.
  • Decision Leadership: Lead the decision-making process related to the business architecture and ensure decisions are justified and documented.
  • Risk Management: Assess and manage associated risks.
  • Requirement Validation: Ensure functional and non-functional requirements are met by the system’s design and liaise with the stakeholders.
  • Effort Estimation: Provide effort and cost estimates and work breakdown structures for the business analysis, design, UAT, and rollout phases.
  • Solution Collaboration: Collaborate closely with the client's architects in developing the solution.
  • Requirement Optimization: Partner with technical analysts from the Strategic Platforms (I-SP) department to assess and optimize functional requirements.
  • Enterprise Alignment: Partner with the Enterprise Architect from the CIO Office to ensure that the business domain architecture fits into the broader enterprise architecture.
  • Solution Testing: Contribute to solution testing and UAT, identifying potential improvements to the domain solution, processes, and strategic platforms according to agreed designs and requirements.
  • Test Reporting: Report the outcome of testing through the JIRA SDLC tool.
  • Knowledge Sharing: Support continuous knowledge transfer to team members and maintain transparency in sharing risks, issues, and dependencies.
  • Change Support: Support change management activities.

18. IT Business Analyst Tasks

  • Requirement Extraction: Extract business requirements (prepare workshops, scheduling, and content), challenge them, and propose the optimum solution to address them.
  • Functional Specification: Write the functional specification to allow the technical team to build the solution.
  • Fit-Gap Analysis: Communicate and solve the Fit/Gap analysis contexts with all IT or business partners impacted.
  • Test Coordination: Participate in the design and execution of test scenarios and scripts, and coordinate with the business for UATs.
  • Project Coordination: Assure coordination with the business and peer teams to respect project milestones.
  • Training Support: Deliver necessary documentation and training support to both business users and IT partners.
  • Stakeholder Management: Build and maintain a close relationship with business partners, offering visibility, assistance, advice, and professional support.
  • Documentation Management: Create and keep up to date the functional documentation for the MDM domain (user guides, visual schematics, internal domain site).
  • Knowledge Transfer: Ensure knowledge transfer and documentation of the new solution.
  • Backlog Monitoring: Monitor the backlog and propose appropriate sequences for addressing topics according to identified business priorities.

19. IT Business Analyst Essential Functions

  • Requirements Management: Lead in requirements definition and requirements analysis within a professional requirements management.
  • Implementation Leadership: Take over responsibility through the full cycle implementation from requirement engineering to deployment and 3rd level support.
  • Project Management: Drive IT Projects in the Finance Controlling area/IT Project lead for work packages within Controlling 2.0.
  • Vendor Coordination: Steer service providers and external consultants.
  • Test Management: Define and execute Test Cases within a professional Test Management system.
  • Quality Assurance: Ensure high quality standards in regards to performance and availability of resp.
  • Training Delivery: Provide training and guidance to Controlling communities.
  • Operational Support: Ensure operational stability and provide effective and efficient end-to-end service.
  • Solution Design: Design e2e solutions for non-SAP Controlling solutions in combination with FOP and other involved parties.
  • System Integration: Perform customization of transport management and manage interfaces to third-party systems.

20. IT Business Analyst Key Accountabilities

  • Business Liaison: Liaise with business to understand strategies and interpret underlying business needs, and with developers.
  • Solution Design: Propose and design technology solutions, thoughtfully transform them into clear business and design requirements, and project manage to attain successful implementation.
  • Regulatory Analysis: Review key regional and global regulatory changes in the industry and assess their impact on the client reporting work stream.
  • Requirement Development: Develop these requirements to ensure that they are sufficiently complete and correct for execution.
  • Data Analysis: Understand at a very low level the functional data analysis requirements in the financial services space.
  • Process Analysis: Analyze financial data flows, security master requirements, client and account relationships, Private Banking business processes, etc.
  • Consultative Support: Play a consultative role with business partners and continuously seek out and propose creative solutions and innovative technology ideas to meet business goals.
  • Cross-Functional Collaboration: Interact with developers based in multiple locations and work with external vendors, as well as internal legal, compliance, marketing, branding, and other partners.
  • Business Insight: Build a deep understanding of CPB business, products, and processes and provide a business perspective to project teams.
  • Documentation: Analyze data, processes, and usability input and produce clear and logical documentation of results.

21. IT Business Analyst Job Summary

  • UI Design: Collaborate with professional designers, use tools such as Balsamiq or Adobe InDesign to create mockups and wireframes.
  • Data Validation: Utilize data query tools to confirm data quality and investigate user queries.
  • Presentation Creation: Create effective presentations to be used with business audiences of various levels.
  • Project Management: Manage timelines, milestones, and streams related to own projects.
  • Issue Resolution: Track, resolve, and escalate issues for own projects while keeping relevant stakeholders informed.
  • Stakeholder Communication: Communicate continually with all stakeholders, including Investment Center Heads, Bankers, Technology Managers, Legal, and Compliance, on the status of deliverables and flag potential risks and delays to successful completion of all projects.
  • Deliverable Tracking: Maintain project deliverables, including reporting and tracking statuses using PowerPoint, Excel, Jira, and Confluence.
  • Team Leadership: Act as advisor or coach to new or lower-level analysts and work as a team to achieve business objectives, performing other duties and functions.

22. IT Business Analyst Accountabilities

  • Project Coordination: Meet and coordinate with business units to establish project scope, system goals, and requirements.
  • Requirement Analysis: Develop, analyze, and organize requirement specifications, data mapping, diagrams, and flowcharts for the development team.
  • Documentation Preparation: Prepare business requirement documents and/or technical specification documents in accordance with business requirements.
  • Test Coordination: Define and coordinate the execution of testing procedures and develop test cases to serve the overall quality assurance process.
  • Quality Verification: Verify deliverables against the agreed-upon qualities and standards as per the approved specifications.
  • UAT Management: Arrange, coordinate, and conduct user acceptance testing (UATs) and user training sessions with involved stakeholders and end-users.
  • Issue Tracking: Follow up on reported data models, dashboards, and/or reports-related issues closely.
  • Process Documentation: Provide documentation of all processes and training.

23. IT Business Analyst Job Summary

  • Product Strategy: Partner with the business to define the product strategy and roadmap.
  • Innovation Management: Balance innovation and delivery, anticipate future needs, and proactively improve product features.
  • Service Reliability: Ensure products meet service level expectations (i.e., reliability and performance).
  • Investment Planning: Partner with the business to define new functionality investment priorities and technology lifecycle management investments.
  • Financial Management: Accountable for all financials in the product area (including CAPEX, OPEX, and business value realization) and manage the portfolio of investments.
  • Process Optimization: Partner with the business to drive business process optimization, learning, and mapping.
  • Standardization: Drive business partners towards standard solutions.
  • Progress Tracking: Track progress of product development and deployment.
  • Status Reporting: Report back to the business and BTLs on the status of the delivery of features, functionality, and applications, with global accountability.
  • Operational Reliability: Ensure high reliability and up-time of the products in operation.
  • Service Improvement: Work with Technology Services to continually improve service levels and reliability.
  • Team Mentorship: Coach and mentor individuals to excel in product management.

24. IT Business Analyst Roles

  • Diversity Leadership: Passionately owns and is a role model for diversity and inclusion.
  • IT Delivery Management: Responsible for coordinating and executing the IT delivery of Distribution Services and DC Automation Services in ASPAC for the SCT Global Distribution Services and DC Automation Services Product Line.
  • Business Partnership: Partner with the ASPAC Business Distribution Services and DC Automation Services Product Owner.
  • Strategic Planning: Drive end-state strategy, set level expectations, define features, and manage business process requirements.
  • Global Collaboration: Partner and collaborate with global team members in SCT Distribution Services and DC Automation Services, as well as enterprise JJT groups and related business functions.
  • Dependency Management: Identify and manage interdependencies between teams to ensure workstream delivery per plan within the region, and manage updates to senior leadership.
  • Stakeholder Engagement: Responsible for active engagement and strong partnering skills with the ASPAC and WW Distribution Services and DC Automation team, particularly with JJ Technology Services teams.
  • Program Delivery: Ensure the successful delivery of the ASPAC Distribution Services and DC Automation programs.
  • Technology Integration: Responsible for both inbound and outbound technologies supporting the Distribution Services and DC Automation and associated integrations with related applications.

25. IT Business Analyst General Responsibilities

  • Stakeholder Management: Serve as a contact for regional stakeholders, primarily on CTI expense analysis, as well as for the CTI Productivity Program to achieve savings targets.
  • Performance Tracking: Track, report, and drive actions with Asia Segment leads and delegates, and trigger escalation appropriately to SMT.
  • Expense Management: Manage operating expenses, budgeting, and variance analysis.
  • Financial Forecasting: Handle forecasting, monthly and quarterly business reviews, and annual operations planning.
  • Risk Management: Partner with CTI functional teams to identify risks and opportunities throughout the quarter and develop processes to mitigate risks while capitalizing on opportunities.
  • Performance Reporting: Consolidate and report actual operating performance and results.
  • Expense Validation: Coordinate with BP&A and CTI functional teams to validate third-party expenses booked and intercompany charges received, including the month-end accrual process.
  • Ad Hoc Analysis: Perform ad hoc analysis to assist in management decision-making.
  • Productivity Tracking: Partner with CTI functional teams to identify, track, and follow through on execution of CTI Cost Efficiency/Productivity Programs.
  • Financial Support: Provide financial support and advice to regional CTI functional teams.

26. IT Business Analyst Duties and Roles

  • Performance Tracking: Track business unit performance against the IT business plan and service level agreements, and identify gaps.
  • Internal Communication: Contribute to and/or create internal communications.
  • M&A Support: Work on mergers and acquisitions activities.
  • Reporting: Create and prepare reports, metrics, and presentations.
  • Technical Understanding: Utilize a good understanding of procedures and concepts in own area and basic knowledge of other technical areas.
  • Team Integration: Apply a good understanding of how the team and area integrate with others in accomplishing objectives.
  • Employee Guidance: Provide informal guidance to new or lower-level employees.
  • Analytical Judgment: Make evaluative judgments based on analysis of factual information.
  • Problem Solving: Resolve problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
  • Quality Assurance: Directly impacts the business by ensuring the quality of work provided by self and others, impacting own team and closely related work teams.
  • Information Exchange: Exchange ideas and information in a concise and logical manner.

27. IT Business Analyst Additional Details

  • Requirement Analysis: Understand customer requirements and business objectives.
  • Tender Management: Advise on the qualification of Tender/RFP requirements and implement the required functions.
  • Functional Specification: Develop and analyze functional specifications.
  • Vendor Coordination: Coordinate developers and vendors to build and implement technology solutions.
  • System Integration: Integrate multiple systems and reconcile the needs of different teams.
  • User Feedback: Gather feedback from end users about system performance.
  • System Design: Design efficient IT systems to meet business and technology needs.
  • Technical Understanding: Understand well web application, mobile application, and database solutions.
  • Project Management: Manage IT initiatives and collaborate with in-house technical staff.

28. IT Business Analyst Details

  • System Design: Design IT systems and networks, ensuring the right architecture and functionality.
  • Project Oversight: Plan and oversee projects (e.g., upgrades, hardware/software installations).
  • Technology Awareness: Keep abreast of technology trends and developments.
  • System Improvement: Revise existing systems and suggest improvements.
  • User Training: Train users in new and existing IT systems.
  • Technical Support: Provide assistance with technical issues.
  • Reporting: Responsible for producing reports.
  • Standards Compliance: Ensure essential procedures are followed and contribute to defining standards.

29. IT Business Analyst Functions

  • Incident Management: Work with Production Management and Incident Management.
  • Issue Resolution: Ensure the problems resolution progress through the Incident Management process in a timely and prioritized fashion.
  • Root Cause Analysis: Work with Problem Management on Post Mortem Analysis to ensure root cause and prevention are identified.
  • Operational Understanding: Maintain a comprehensive understanding of all aspects of product delivery and operations.
  • Process Optimization: Collaborate with subject matter experts to refine operating processes and procedures to deliver and restore service more efficiently.
  • Regulatory Communication: Prepare for communication to business and regulators regarding service disruptions, including MAS 644 reporting.
  • Performance Reporting: Work with Production Management to prepare statistics, KPI, and trend reports for use in the problem management process.
  • Review Participation: Participate in major incident and problem review meetings.
  • Problem Identification: Identify problems through the review and focus on optimizing processes.
  • Trend Analysis: Develop trend analysis and prepare service improvement plans to address identified gaps.
  • Support Management: Responsible for off-hours support and on-call responsibilities.
  • Project Leadership: Manage critical projects related to service improvement and system stability.

30. IT Business Analyst Details and Accountabilities

  • Process Analysis: Work with the various Business and IT stakeholders to create a detailed process analysis, outlining problems, opportunities, and suggesting solutions to improve the process.
  • Strategic Understanding: Understand the business solution strategy, operating vision, business imperatives, and capabilities, and the impact on technology imperatives.
  • Requirement Definition: Define the specific solution processes and business and functional requirements needed to realize these opportunities.
  • Requirement Documentation: Gather and analyze user requirements, and prepare detailed functional specifications and related documents with standards and procedures.
  • Query Development: Write functional queries and procedures.
  • Delivery Coordination: Work with the delivery team to deliver the system according to the specification, as well as track the tasks assigned to the team in meeting the project schedule and quality.
  • Deliverable Review: Review deliverables within the scope of the initiatives to meet the business imperatives and manage integration requirements across different systems.
  • Stakeholder Alignment: Work closely with stakeholders to verify that the outcomes and detailed requirements are aligned with the different benefits realization phases.

31. IT Business Analyst Duties and Roles

  • Workshop Planning: Develop the agenda of the workshops and working sessions.
  • Application Testing: Perform extensive application testing, including functional and interface testing, from test strategy, test planning, design, execution, and management of the test program and problem resolution.
  • UAT Management: Manage UAT issues diligently, ensuring that all reported cases are resolved promptly with minimal impact on the project timeline.
  • Implementation Support: Support and execute implementation activities and provide post-implementation support.
  • Stakeholder Communication: Provide communication to all stakeholders to ensure deliverables are delivered.
  • User Training: Provide coaching and training to users.
  • Risk Management: Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks.
  • Regulatory Awareness: Maintain awareness of industry trends on regulatory compliance, emerging threats, and technologies to understand the risk and better safeguard the company.
  • Risk Mitigation: Highlight any potential concerns or risks and proactively share best risk management practices.

32. IT Business Analyst Roles and Responsibilities

  • Requirement Gathering: Understand and gather requirements under various health product functions, which can range from enhancing current processes to setting up new IT applications.
  • Documentation: Serve specific business needs and clearly document business and systems requirements.
  • User Engagement: Stay current with business user needs, utilizing formal and informal written communication methods.
  • Communication Management: Communicate updates and issues, and facilitate project meetings and presentations to all types of audiences.
  • Project Participation: Lead or participate in multiple projects by completing and updating project documentation.
  • Scope Management: Manage project scope, adjust schedules, and determine daily priorities.
  • Task Delivery: Ensure efficient and on-time delivery of project tasks and milestones, following proper escalation paths.
  • Process Design: Identify, create, and facilitate process design changes by conducting business and systems process analysis and design at a complex level.

33. IT Business Analyst Tasks

  • Quality Management: Focus on quality improvement and data management, ensuring data is reliable and valid.
  • Process Improvement: Develop process improvements or re-engineering and recommend elimination.
  • System Integration: Integrate new systems and processes with existing ones, and partner with internal functions to ensure systems provided meet the long-term business strategies.
  • Project Analysis: Provide project-level analysis, producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan).
  • Insurance Process Analysis: Analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes of insurance operation and back office.
  • Telesales Analysis: Analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes of Telesales.
  • Business Liaison: Serve as a liaison between the insurance business and IT.
  • Requirement Support: Assist or gathering business requirements needed for system modifications, enhancements, and implementations.
  • Reporting Support: Provide reports, enhance Excel, and Pivot tables from the system to business users.

34. IT Business Analyst General Responsibilities

  • Business Analysis: Perform business analyst work, document business requirements, and develop functional and technical specifications/designs.
  • Specification Writing: Write functional specifications for development.
  • Testing Execution: Perform unit and integration testing for configuration and end-to-end business processes.
  • Business Collaboration: Work with business partners throughout the process to ensure solutions meet business requirements.
  • IT Liaison: Act as liaison between business and IT to support business needs via technical solutions.
  • Issue Resolution: Troubleshoot and resolve issues in a timely manner.
  • Defect Management: Analyze, track, and remediate root causes of defects.
  • Production Support: Responsible for ongoing responsibility of production support in the ERP functional modules assigned.
  • ERP Configuration: Perform design, configuration, and testing of assigned core ERP modules.

35. IT Business Analyst Key Accountabilities

  • Integration Design: Participate in the design of any integration related to the assigned functional modules.
  • Report Generation: Create and run reports using the report writer and the report painter.
  • Process Methodology: Utilize quality and process tools and methodology in daily individual work.
  • Team Quality Practices: Utilize quality and process tools and methodology on teams.
  • Process Documentation: Define and document individual processes within the sphere of control.
  • Knowledge Transfer: Ensure that others are trained as back-ups on processes within the area or department.
  • Process Improvement: Improve processes within the sphere of control.
  • Waste Reduction: Identify waste and rework and enact a plan to improve or solve.
  • Customer Satisfaction: Check the satisfaction of internal customers through the use of quality tools and customer/supplier metrics.

36. IT Business Analyst Job Description

  • Requirement Management: Discover, organize, and clarify business needs and review or produce specifications for change.
  • Prioritization: Prioritize requirements from various stakeholders in order to align initiatives with strategic goals.
  • Requirement Communication: Communicate, translate, and simplify business requirements to ensure buy-in from all stakeholders.
  • Technical Collaboration: Work with technical teams to ensure that they understand the specifications and accommodate changes.
  • Business Partnership: Act as Steelcase's IT business partner in the relationship with Wegscheider and the Dealer Council in the region.
  • User Support: Provide user communication, training, and support to team members.
  • Stakeholder Relationship: Build a strong and trustworthy partnership with the business and operations teams dealing with payments and related topics.
  • Strategic Alignment: Understand and support the business needs, plans for growth, and objectives of the bank at a Julius Baer group level.
  • Stakeholder Facilitation: Act as a facilitator for a variety of stakeholders at different levels, including clients, external partners, developers, application users, management, and other IT teams or units.
  • Quality Enhancement: Enhance the quality of IT products and services in the respective domain.
  • Process Ownership: Take ownership of the technical processes related to payment initiation and processing.

37. IT Business Analyst Functions

  • Process Digitalization: Work hand in hand with the Audit Team to digitalize processes.
  • Requirement Translation: Translate business requirements into detailed functional specifications and user stories.
  • Cross-Functional Liaison: Responsible for being the link between developers, testers, and business users.
  • Documentation: Produce mockups, functional documentation, and process modeling.
  • Solution Design: Propose, elaborate, and design solutions.
  • Continuous Learning: Trail a continuous learning curve on both IT and Audit matters.
  • Requirement Gathering: Gather business requirements from SPS affiliates in Europe and Asia.
  • Requirement Analysis: Understand and critically analyze the requirements with the goal of simplifying them and modifying them so existing solutions can be reused as much as possible.
  • Effort Estimation: Work with developers, testers, and project managers to estimate effort, cost, and timeline.
  • Estimate Review: Review those estimates with colleagues from Europe and Asia.
  • Requirement Handover: Hand over the requirements to developers and testers.

38. IT Business Analyst Responsibilities

  • Project Management: Lead project deliveries and manage power and utility accounts.
  • Domain Consulting: Play the role of a domain consultant and assist clients in understanding business pain points.
  • Proof of Concept: Responsible for conducting Proof of Concept from ideation to implementation for different technologies.
  • Account Management: Responsible for managing accounts with set revenue goals.
  • Business Solution Design: Identify business solutions specific to power generation and power distribution.
  • Requirements Analysis: Plan and manage the analysis tasks throughout a project using a range of best practice analysis tools to elicit, document, analyze, and validate functional and non-functional requirements.
  • Requirement Traceability: Manage requirements throughout the end-to-end lifecycle, ensuring that there is traceability at all stages.
  • Solution Implementation: Work closely with internal IT teams and external 3rd party suppliers to design, test, and implement suitable solutions.
  • Test Support: Support detailed test planning and execution activities.

39. IT Business Analyst Responsibilities and Key Tasks

  • Requirement Analysis: Analyze and document business requirements in detail by using UML Diagrams, Use Cases, and Functional Specifications, and communicate them clearly to stakeholders and the Software Development Team.
  • Artifact Maintenance: Maintain all requirement artifacts during the Software Development Lifecycle.
  • Requirement Verification: Verify all requested requirements are included in the product and ensure the product does not implement features not required.
  • Communication Bridge: Act as a communication bridge between the client and the Software Development Team, and between internal development teams.
  • Technical Guidance: Provide technical guidance and monitor the Associate Business Analyst.
  • Process Improvement: Participate in other activities to improve the service of the product and ensure process alignment (e.g., internal audit, R&D, process).
  • Reporting: Directly report to the Project Manager and/or client.
  • Business Strategy: In charge of analyzing business issues, reviewing processes, and developing strategies.
  • Project Oversight: Oversee projects and develop communication strategies.
  • Protocol Implementation: Develop, train, and implement technical protocols.
  • Data Reporting: Design and execute reports and dashboards for insight and communication in the company.

40. IT Business Analyst Duties and Roles

  • Requirement Documentation: Work with the business to document requirements and liaise with the IT department heads.
  • Solution Design: Design and agree on solutions to improve processes, software, and hardware.
  • Project Management: Manage project timelines and communication with all project stakeholders.
  • Technology Alignment: Perform analysis to align technology with the goals and business strategies of the organization.
  • Agile Delivery: Work in a project team to create and deliver Epics, User Stories, and Improvements using SCRUM methodology.
  • Business Communication: Communicate with the wider business on key system changes.
  • Testing Support: Assist with acceptance, integration, and testing, and develop project plans.
  • Change Management: Lead and support change management initiatives.
  • Process Improvement: Continuously work to improve work processes.

41. IT Business Analyst Additional Details

  • System Implementation: Participate in system design, development, and implementation projects to help Deloitte and/or clients achieve business objectives.
  • Requirement Analysis: Analyze business needs, define functional requirements, prepare specifications, and ensure requirements are properly translated into technology needs.
  • Agile Management: Understand, configure, and keep up to date with the agile board.
  • Scrum Facilitation: Organize and facilitate Scrum ceremonies.
  • Release Supervision: Supervise the release process, including documentation, communication, and testing.
  • Documentation Preparation: Prepare internal working papers and client presentations or documentation as a result of the performed business analyst work.
  • User Support: Support business and non-business users regarding technical topics of self-developed applications (access management, change requests, ad-hoc reports, penetration tests).
  • Cross-Functional Collaboration: Build a large network across TUI Group and TUI Musement teams, developing requirements to enable the delivery of Digital Service Transformation.
  • User Story Development: Understand and articulate clear user stories and work requests to drive product development based on an excellent understanding of the end customer and clients managed in TUIMM.
  • Project Leadership: Lead critical projects that contribute to the delivery of the TUI Service strategy with a specific focus on the TUI App.
  • Data-Driven Delivery: Deliver a data-driven approach to driving value through the consistent and effective use of key KPIs, including Customer Satisfaction, Cost, and Growth.
  • Stakeholder Communication: Bring key stakeholders on the transformation journey through excellent and consistent storytelling and communication.

42. IT Business Analyst General Responsibilities

  • Application Administration: Administrate and support vendor-supported applications and features, including but not limited to TSW, HotSOS, Zingle, InContact, TravelClick, and any other vendor software that does not currently have an embedded business resource already taking this responsibility.
  • Data Governance: Ensure data integrity through application set-up and data governance.
  • Use Case Testing: Build and test application use case scenarios.
  • Vendor Collaboration: Build partnerships with application vendors.
  • Standard Compliance: Uphold Hospitality Standards, Company Culture, Department Core Standards and observe Company policies and procedures.
  • Relationship Management: Maintain a positive working relationship with all contacts, always being helpful and courteous.
  • Progress Tracking: Capture daily standup notes and updates on work in progress, hours completed and hours remaining on work in progress, ensure team members are making progress against committed deliverables, and assist the team in removing obstacles.
  • Work Item Management: Manage work items in TFS, making sure they are updated to show correct estimate info, assigned to the iteration in which they will be worked, when they are planned to be deployed, and when they close out, so that anything unfinished is moved to the next iteration, and manage the Kanban board for Scrum.
  • Iteration Planning: Manage iteration planning and scheduling workload for the domain (iteration planning/team velocity/backlog grooming/ceremonies/retrospectives/running scrum sessions/etc).

43. IT Business Analyst Duties

  • Requirement Gathering: Lead requirements gathering for multiple concurrent projects.
  • Team Liaison: Bridge between the development team and multiple business/IT groups.
  • Project Prioritization: Assist with the development approach and prioritization of experience projects.
  • Scrum Leadership: Lead meetings and Scrum events.
  • Mockup Design: Design mock-ups for various power apps.
  • Development Support: Serve as the primary resource for the development team to ask questions.
  • Product Vision Alignment: Understand and support the product owner’s overall vision of the roadmap.
  • Business Evaluation: Review evaluations of business models, processes, and operations.
  • Business Analysis: Develop a comprehensive understanding of business needs and requirements, and maintain an understanding of the technical implications of risks, assumptions, and dependencies.
  • Requirement Translation: Translate sophisticated business requirements into technical requirements and specifications, supplying to system architectural design and development.

44. IT Business Analyst Accountabilities

  • Project Delivery: Play a role in the project delivery, from data collection to analysis to report writing.
  • Data Governance: Responsible for data management and data governance.
  • Stakeholder Influence: Influence stakeholders using analytical expertise and technical specialism.
  • Data Preparation: Perform data and information gathering and cleansing.
  • Result Interpretation: Interpret results to identify value and opportunities for clients.
  • Reporting: Work with stakeholders across APAC to deliver campaign reports.
  • Technical Expertise: Develop subject matter expertise in data flows across a range of technologies, including data visualization, ad servers, bid management tools, analytics platforms, and databases.
  • Requirement Analysis: Build links with business partners and SMEs to assemble, understand, document, and analyze business requirements.
  • Future State Support: Support the business in envisioning the future state and determining what they need to change to support it.
  • Insight Generation: Provide insights and recommendations from different data sources.
  • Solution Validation: Help verify that the solution or technology is meeting business requirements, identifying new projects and opportunities for additional services.
Relevant Information
What Does An IT Business Consultant Do?
What Does A Senior IT Business Analyst Do?
What Does An IT Business Systems Analyst Do?