WHAT DOES AN IT BUSINESS ANALYST DO?
The Information Technology Business Analyst collaborates with business units to enhance knowledge and functional expertise, contributing to strategic projects aimed at driving cost efficiency and revenue growth. This role involves designing solution alternatives, implementing system modifications aligned with the Amcor SDLC process, and leading comprehensive testing and data management activities for system deployments. Additionally, the analyst manages complex IT service requests and evaluates solution efficacy, ensuring adherence to service level agreements and making adjustments for optimal system performance.
A Review of Professional Skills and Functions for IT Business Analyst
1. Information Technology Business Analyst Details
- Business Analysis: Document and drive end-to-end business and functional requirements.
- Post-Merger Integration: Work with functional unit leaders, with a special focus on post-merger systems integration.
- IT Improvement Identification: Identify opportunities where IT solutions can drive business and technical improvements, e.g., via automation.
- Technical Collaboration: Collaborate with the technical team and external partners for customizations and advanced configuration changes.
- Stakeholder Communication: Communicate with internal and external project managers, portfolio company management.
- Development Team Liaison: Communicate with on-site and remote development teams and the extended user community.
- Strategic IT Management: Drive day-to-day initiatives, and research and recommend strategic directions and solutions.
- IT Troubleshooting: Troubleshoot user and system problems and work with the broader IT team or vendors to resolve the issues.
- UAT Management: Develop UAT test scripts, perform user acceptance testing, and document results in test protocols.
- Process Optimization: Participate in or lead ongoing reviews of business processes and development of optimization strategies.
- Technical Support Provision: Provide technical support to both in-house and remote users, including training.
2. IT Business Analyst Responsibilities
- Solution Translation: Work with Solution Owners/Business Owners and Customers to translate operational requirements into IT solutions.
- Implementation Leadership: Meet business needs, eventually responsible for the implementation of Matrix platform solutions for Ground customers.
- Requirements Documentation: Document business requirements, use cases, and functional specifications.
- Objective Achievement: Ensure that business goals and objectives are met within defined time, scope, and resources.
- Analytical Problem-Solving: Respond to unfamiliar, undefined, unclear business situations with professional analytical skills using analytical tools for root analysis, consulting, and solutions.
- Project Management: Define delivery schedules and ensure execution to plan for assigned deliverables and lead small-scale internal projects as necessary.
- Testing and UAT Assistance: Perform unit tests on the solution, conduct integration tests, and assist users with UAT.
- Documentation Production: Produce reliable and structured documentation on each implementation, both technical and functional.
- Troubleshooting and Solution Suggestion: Troubleshoot any software defects reported by businesses and help identify root causes, and suggest possible solutions.
- System Integration Setup: Set up, configure, and troubleshoot MTMS/FSS integration with other CEVA applications like WMS, OFS, and JDE.
3. IT Business Analyst Job Summary
- Change Management: Manage business change requests related to Matrix TMS and FSS, and follow up on system enhancements and bug fixes.
- Training: Train businesses on how to best use Matrix TMS and FSS for their specific implementation.
- Collaboration: Collaborate with CoE teams responsible for the design, development, testing, and deployment of new functionalities on Matrix.
- Project Collaboration: Collaborate with members of Global Applications and CoE groups on internal and external projects.
- Continuous Learning: Participate in training and webinars on Matrix SCM/TMS/FSS, keeping up to date on application functionalities and improvements.
- Stakeholder Engagement: Partner effectively with stakeholders to elicit, analyze, and validate requirements for changes to business processes, policies, and information systems.
- Relationship Building: Establish strong relationships with research leaders and scientists, maintaining an up-to-date understanding of research processes and data workflows.
- Community Partnership: Partner with members of the research community to analyze scientific needs and communicate effectively with scientists.
- Project Leadership: Lead project teams in defining scope, documenting requirements, and translating these to technical specifications.
- Solution Implementation: Work with IT Project Management and Delivery teams to implement solutions that meet business requirements.
- Analytical Design: Leverage analytical skills to facilitate the design of data models, data standards, and analysis tools for the research community and other key stakeholders.
- Industry Awareness: Stay informed of research IT industry trends and best practices by regularly participating in internal and external conferences.
4. IT Business Analyst Accountabilities
- Application Development: Analyzes, designs, configures, tests, and maintains applications.
- Business-Technology Liaison: Acts as a liaison between the business units and technology teams.
- Requirements Leadership: Participates in and leads requirement gathering sessions.
- Requirements Management: Gathers, documents, and manages requirements and business processes.
- Change Management: Assesses and facilitates change management for existing applications.
- Systems Improvement: Improves systems by studying current practices and recommending modifications.
- Protocol Maintenance: Maintains system protocols by writing and updating procedures and training materials.
- Business Research: Conducts research and recommends solutions for business problems.
- Risk Assessment Management: Creates and manages formal Project Risk Assessment documents.
- SDLC Documentation: Creates and manages documents throughout the SDLC process.
- Regulatory Compliance: Ensures compliance with regulations including FDA, ISO, HIPAA, PHI, and PII.
5. IT Business Analyst Functions
- Project Definition: Defines project requirements by identifying project milestones, phases, and elements.
- Project Monitoring: Monitors project progress by tracking activity, resolving problems, publishing reports, and recommending actions.
- QA and UAT Assistance: Assists and oversees testing efforts in which business end users are conducting the QA and UAT.
- Test Planning: May create test plans and document test cases for select projects.
- Test Execution: Executes and records test scripts and test results in designated software.
- Test Documentation: Formally documents test results in alignment with the Software Testing Life Cycle (STLC).
- UAT Coordination: Coordinates User Acceptance Testing with business users.
- Information Confidentiality: Maintains user confidence and protects operations by keeping information confidential.
- Quality Issue Reporting: Identifies and reports any potential quality issues per defined process.
- Project Communication Facilitation: Facilitates communication between project participants.
- Change Management Support: Assists the Associate Director in change management processes.
- Workday Configuration and Testing: Assists with the configuration and testing of the Workday application.
6. Information Technology Business Analyst Job Description
- Data Analysis: Perform routine IT Business Analyst I functions including collection and analysis of data to determine business needs.
- Team Communication: Communicate with team members regarding configuration changes and relevant status.
- Documentation Maintenance: Maintain appropriate documentation to ensure decisions are recorded and the team is accountable.
- Troubleshooting: Analyze and troubleshoot defects and/or errors to the point of resolution or escalation.
- Collaboration: Collaborate with other business analysts and functional leads across work streams to develop additional enhancements to the Workday application.
- Working Group Support: Contribute to the working group process and support the functional area before, during, and after working group meetings.
- Subject Matter Expertise: Provide subject matter expertise for the design and development of instructional resources in the areas of Talent, Recruiting, and Performance.
- Instructional Design: Design, develop, and deliver instructional resources for various Workday functional areas.
- Data Collection and Analysis: Assist in the collection and analysis of data using qualitative and quantitative methods.
- Resource Development: Inform the development of instructional resources for a variety of shared applications.
- Webinar Management: Assist in the planning, delivery, and publication of webinars, and change management processes.
- Customer Support: Provide Tier 2 support for customers who need access to instructional resources using a ticket system.
7. IT Business Analyst Overview
- System Knowledge: Understand core systems such as ERP, WMS, and EDI.
- Technical Design Translation: Translate customer requirements into a technical design with the development team.
- Department Liaison: Serve as a key liaison to other departments that have specific business functions.
- IT Collaboration: Collaborate with other departments to identify, document and communicate business needs and provide IT solutions.
- End-User Training: Train department end-users in the use of IT software.
- Organizational Culture Development: Provide an environment of trust, transparency, and camaraderie across the IT support organization and throughout the company.
- Cross-functional collaboration: Work collaboratively with people across the organization.
- Business Analysis: Plan, analyze, and validate business needs both functional and technical.
- Systems Alignment Analysis: Analyze current and future business systems to determine if they align with the company's goals and objectives.
- Documentation and Testing Facilitation: Plan and facilitate end-user documentation and testing.
- Configuration Research: Research options for configurations to optimize Workday business processes.
8. IT Business Analyst Details and Accountabilities
- Technical Understanding: Gain a functional and technical understanding of the Patient Master application and how it is leveraged.
- Feature Suggestion: Provide product feature suggestions and improve operational efficiency by working with the vendor to make improvements to the product.
- Requirement Analysis: Collect requirements for the product, analyze the requirements, and assist the vendor development team in understanding the requirements.
- Integration Support: Work with other teams that need to integrate into the Patient Portal, providing a base understanding of the product and how existing systems integrate today.
- Data Optimization: Look for opportunities to improve the match rate of transactions in the Patient Master.
- Specification Development: Evaluate the data collected by the product team and prepare hardware and software requirement specifications that align with the needs of the business.
- Documentation: Document the product features by preparing functional specification documents and user interface guides for the reference of end-users.
- Liaison Role: Act as an interface between the business and the development teams.
- Testing Execution: Execute test scenarios and test scripts when new versions of the vendor product are available.
- Analytics Design: Design and document functional specification requirements for analytics products.
- Collaborative Analysis: Work closely with the Digital team to understand how clinical and operational data can be used to improve customer satisfaction and efficiency.
9. Information Technology Business Analyst Tasks
- Collaboration: Closely collaborate with business domain specialists and project team to understand relevant business processes and the nature of the reporting requirements
- Requirements Definition: Define business requirements and produce corresponding functional specifications for technical teams
- Data Analysis: Perform data analysis to support the validation of business requirements and prototyping of functional solutions
- Solution Conformance: Conform proposed solutions with design principles across various initiatives under the CFO division
- Design Review: Conduct design reviews to identify and analyze problems and change requests
- Testing Support: Support the development of test strategies, plans, and test cases in support of project delivery
- Test Leadership: Lead test execution and resolution of both functional and technical issues identified during test phases
- Technical Support: Provide technical support for the use of new functionality and tools deployed to the production environment
- Project Management: Responsible for defining project requirements, project scope, timeline, and resources, obtaining Business and IT agreement on these items
- Delegation: Delegate to achieve project goals and to develop others, expertise in data structures and relationships
- Mentorship: Serves as a mentor to Associate BAs and peers by leading knowledge-sharing and knowledge-transfer efforts
10. IT Business Analyst Additional Details
- Business Expansion Expertise: Partners with business functions to expand business knowledge and increase functional expertise in multiple areas.
- Strategic Project Contributor: Works on strategic projects that drive value (cost improvement and/or top-line growth).
- Solution Design Analyst: Establishes to-be solution alternatives with recommendations and participates in the best approach to pilot and deploy solutions.
- SDLC Specialist: Fully understands and applies the Amcor System Development Life Cycle (SDLC) process.
- IT Solution Designer: Executes system modifications through the effective translation of business requirements into IT solution design.
- Solution Review Analyst: Ensures all implications of the request have been considered, reviewed and documented.
- System Implementation Specialist: Writes functional requirements, configures, develops test plans and scripts, conducts component, integration and user acceptance tests.
- Data Conversion Lead: Leads data conversion, data validation efforts, cutover activities, and post-live support for system implementations.
- Development Liaison: Works with development resources to confirm the requirement is being met.
- Solution Evaluator: Evaluates the effectiveness of the solution and making necessary adjustments before full deployment.
- ServiceNow Manager: Manages complex production support issues and service requests through the use of ServiceNow while committing to timely resolution and SLA adherence.