IT BUSINESS ANALYST JOB DESCRIPTION

Requirements that lack traceability are discovered in UAT. That discovery resets timelines, inflates budgets, and erodes trust between business units and the technology teams meant to serve them. The IT Business Analyst is the professional who prevents that outcome. Working across stakeholder groups that span operations, finance, sales, and external vendors, this role owns the elicitation-to-sign-off arc: translating ambiguous business intent into documented, testable requirements that development teams can execute against. Agile and waterfall engagements alike depend on this discipline.

You will own the full requirements lifecycle for IT projects of varying complexity, serving as the IT Business Analyst who connects business strategy to technical delivery across cross-functional and often geographically distributed teams. Operating within enterprise IT environments that range from ERP and CRM deployments to custom application builds, you collaborate directly with business partners, solution architects, and product owners to ensure every initiative enters development with clear, prioritized, and signed-off specifications.

Career Impact: Sustained delivery of accurate, traceable requirements in complex enterprise environments builds recognized expertise in a function that separates high-performing IT delivery organizations from those that routinely miss scope.

Business Impact: When requirements are well-defined and stakeholder-aligned before development begins, the organization avoids costly rework cycles, delayed rollouts, and the downstream reconciliation burden that misaligned specifications create.

Growth Opportunity: Exposure to cross-functional portfolios spanning ERP, supply chain, and data platform domains accelerates readiness for senior roles such as Lead Business Analyst, Business Architect, or Product Owner within enterprise IT.

• Elicit and document business, functional, and non-functional requirements through stakeholder workshops, interviews, and use-case scenarios across assigned project portfolios.
• Translate approved business requirements into user stories, functional specifications, and data flow diagrams that meet development team acceptance criteria.
• Validate requirements for completeness, consistency, and traceability, tracking changes through the full sign-off process.
• Partner with project managers, solution architects, and offshore or distributed development teams to scope initiatives, estimate effort, and coordinate delivery milestones.
• Coordinate user acceptance testing by defining test scenarios, managing issue tracking, and confirming that delivered solutions meet documented requirements.
• Facilitate prioritization sessions with business partners and product owners to maintain a ranked, up-to-date product backlog aligned with organizational goals.
• Assess solution alternatives and communicate impact analysis to non-technical stakeholders, recommending the option that best balances cost, risk, and business value.
• Support post-implementation reviews, capturing lessons learned and identifying process improvements that reduce future requirements defects.

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent work experience.
• 3 or more years of IT business analysis experience, with demonstrated ownership of requirements documentation from elicitation through UAT sign-off.
• Proficiency in producing business analysis artifacts including requirements documents, process flow diagrams, use cases, and traceability matrices.
• Proven ability to facilitate structured workshops and elicitation sessions with stakeholders across multiple business functions.
• Working knowledge of both Agile and Waterfall delivery methodologies, with experience applying the appropriate approach by project context.
• Strong written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences and business needs for development teams.
• Demonstrated analytical and problem-solving skills, including the ability to assess competing priorities and recommend structured solutions under deadline pressure.
• Experience collaborating with offshore, nearshore, or distributed delivery teams across time zones.

• Experience in at least one enterprise domain such as supply chain, ERP integration, financial services platforms, or logistics management systems, providing context for domain-specific requirements.
• Familiarity with data modeling concepts, SQL querying, or data quality analysis to support analytics or reporting requirements.
• Exposure to project management fundamentals, including scope documentation, milestone tracking, and budget-to-actual reporting on IT initiatives.
• Relevant certification such as CBAP, PMI-PBA, or Agile certifications (CSM, CSPO) that formalizes business analysis and delivery competencies.

• Requirements defect rate per sprint or release cycle, reflecting the proportion of requirements that require rework after development begins.
• UAT defect escape rate, measuring how many issues traced to requirement gaps surface only during user acceptance testing.
• Requirements sign-off cycle time in business days, indicating how efficiently elicitation and review processes move from workshop to approved specification.
• Backlog health ratio, tracking the percentage of items in the active backlog that are estimated, prioritized, and acceptance-criteria-ready.
• Stakeholder satisfaction score (NPS or structured survey) for requirements clarity and communication, collected after each project milestone.
• Typical tools: Requirements and project tracking (commonly Jira or Azure DevOps); diagramming and documentation (commonly Confluence or Visio).

• Base Salary Range: $80,000 to $105,000 annually, depending on experience and location
• Bonus: Annual performance bonus, typically 5% to 10% of base salary
• Equity: Uncommon at this level; some larger enterprises offer RSU grants
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by company size
• PTO: 15 to 20 days annually, plus standard US public holidays
• Common Perks: Remote or hybrid flexibility, professional development stipend, certification reimbursement

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background checks, including employment history and, where applicable, credit verification, are a standard condition of employment for this role. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, and local law. Candidates requiring reasonable accommodations during any stage of the selection process may request them at any time. Applicants must be authorized to work in the United States.

The IT Business Analyst at iptiQ owns the full requirements lifecycle, from facilitating stakeholder workshops and translating client needs into user stories to ensuring sign-off on documented specifications. Working closely with cross-functional stakeholders, solution architects, development teams, and the testing team, this role builds the functional clarity that enables on-time, quality product delivery.

Key Responsibilities

• Gather quality user requirements through workshops, use cases, scenarios, questionnaires and other methods.
• Collaborate with Business and IT teams to refine requirements, build diagrams and data flows providing clear specification to developers and project team.
• Translate conceptual business requirements into functional requirements, ensuring consistency and comprehensibility to all parties.
• Manage and analyze requirements for completeness, tracking changes and potential improvements to the product.
• Track the status of requirements, enforce and redefine as necessary.
• Work with iptiQ project team and clients to understand needs, vision and scope of the project.
• Work closely with testing team to ensure clarity on acceptance criteria and help defining the best testing strategy.
• Work with Product Owner and client to prioritize the requirements accordingly.
• Lead the requirement gathering/review sessions internally and/or with the client.
• Ensure that new or changed requirements are properly documented and signed-off.
• Transform the business requirements into user stories for developers to work on.

Required Qualifications

• Bachelor's degree in an IT-related field.
• Minimum 3 years of experience as an IT Business Analyst.
• Experience with the Scrum Master role is a plus.
• Hands-on experience with Jira and Confluence tools.
• Proficient with Microsoft Office as well as UX/UI tools for wireframes, diagrams, and data modeling.
• Fluent in English (mandatory), with excellent written and verbal communication skills.
• Strong teamwork, problem-solving, and facilitation skills with a keen eye for detail and holistic thinking.

Embedded within the BV Lab Solutions technology team, the IT Business Analyst delivers functional design documentation and system requirements by translating business and user needs across multiple platform offerings, including inline data capture and KPI monitoring. Working closely with offshore development teams, vendors, and internal stakeholders across supply chain and consumer goods domains, this role coordinates involved parties to enable successful project execution and quality outcomes.

Core Functions

• Work with internal stakeholders and technology teams to capture new demand and deliver BV Solutions systems.
• Document application enhancements, translating business and user requirements into system requirements.
• Partner with the offshore development team or vendor to estimate project scope, resources, and delivery schedule.
• Develop understanding of BV Lab Solutions portfolio, including multiple platform offerings, inline data capture, process controls, and KPI monitoring.
• Validate initiatives raised by business stakeholders and partner with the business to shape new project initiatives.
• Develop client and internal stakeholder business requirements, translating them into functional design documentation.
• Contribute to project solution delivery by coordinating involved parties to enable successful project execution.
• Perform QA review and sign-off before the UAT phase, and coordinate UAT, including issue tracking and fix activities.
• Develop training materials and prepare system demos.
• Develop own capability in Lab Operations solutions and associated business benefits for internal stakeholders.

Qualifications & Experience

• Degree in Computer Science or related disciplines with relevant working experience.
• Knowledge in supply chain management or consumer goods industry is a plus.
• Sound understanding of the IT application development life cycle, good practices, and application testing.
• Excellent problem-solving and analytical skills with a strong background in creating functional requirements and functional specifications.
• SQL skills preferred for troubleshooting and data extracts.
• Excellent English communication skills in verbal, written, and report writing; Mandarin is an advantage.
• Organized, proactive team worker who is a quick learner with the ability to drive results, influence others, and manage and prioritize own workload.

Reporting to IT leadership, the IT Business Analyst shapes project delivery by acting as a liaison between business users and IT, eliciting high-level requirements and driving on-time, on-budget delivery across assigned projects. Partnering with enterprise architecture teams and knowledge workers, this role assesses solution risks, resolves customer satisfaction issues, and ensures usability needs are incorporated into system design.

Primary Duties

• Work as a liaison between business users and IT on business requirements of IT projects.
• Elicit high-level requirements and capture business needs with business partners.
• Articulate and document business requirements clearly.
• Coordinate project delivery by participating in design reviews and walk-throughs to communicate system designs and validate proposed solutions.
• Engage with knowledge workers to incorporate usability and user interface needs when designing systems.
• Obtain key inputs from enterprise architecture teams and identify solution interdependencies.
• Proactively resolve customer satisfaction issues.
• Assess the risks of various solutions and prioritize competing business demands.
• Manage ongoing relationships with business partners and assigned projects to drive satisfaction and ensure on-time, on-budget delivery.

Skills & Qualifications

• University degree in the IT field.
• 3 to 5 years of experience in Information Technology and Business Analysis.
• Experience in the Life insurance domain is preferred.
• Excellent analytical and project management skills.
• Good teamwork skills.
• Strong communication skills in both Vietnamese and English.

Sitting at the intersection of business stakeholder needs and development team delivery, the IT Business Analyst leads requirement definition, creates Business Requirement Definition documents, and acts as the bridge between stakeholders and developers to clarify requirements across both business and system analysis views. Operating across UAT, SIT, and project planning functions, this role supports the Project Manager on scope, estimation, and change requests to drive continuous project improvement.

Duties

• Gather business requirements from stakeholders.
• Assist stakeholders in defining requirements and give recommendations.
• Create Business Requirement Definitions documents.
• Ensure project planning documents follow company policies and standards.
• Assist the PM on project scope, estimation, planning, and change requests for continuous project improvements.
• Act as the bridge between stakeholders and the development team to clarify requirements in both business and system analysis views, and support defining test scenarios in UAT and SIT.

Requirements

• Bachelor's degree or equivalent working experience in business, analytics, or Information Technology.
• 3 to 5 years of experience as an IT Business Analyst.
• Experience with Agile methodology implementation.
• Knowledge in Banking, Finance, or Insurance is a great plus.
• Experience in facilitating workshops, developing quality artifacts, including business requirements and traceability matrices, and implementing organizational change.
• Strong interpersonal, negotiation, and communication skills.

A key member of the Business Insights and Data team, the IT Business Analyst builds and maintains conceptual and logical business-layer data models while running workshops and prototyping sessions to elicit requirements across Finance, HR, Legal, and Compliance domains. Collaborating with data engineering, data science, and source system SME teams in a global matrix organization, this role sustains data quality and catalog processes that maximize value from the organization's analytics assets.

Functions

• Maintain a data and analytics asset register for relevant business domains and ensure data classifications in collaboration with relevant teams.
• Develop and maintain conceptual and logical business-layer data models and partner with data engineering teams to design sourcing, extraction, and raw-layer architectures.
• Run workshops, interviews, and prototyping sessions to elicit business requirements and ensure high-quality documentation.
• Perform analysis for data and analytics projects using Agile methodology and enable transition of services from project to operations.
• Actively manage resolution of incidents, requests, and user escalations for data operations.
• Define and sustain data quality and data catalog processes, and ensure metrics are linked to business service reviews.
• Identify new business opportunities that maximize value from data and analytics.

Experience & Qualifications

• Bachelor's degree, preferably Master's, in Business, Finance, Computer Science, IT Technology, or a related field.
• 2 years of experience as an IT Business Analyst or data analyst.
• Experience with Agile development methodologies.
• Previous IT support experience in Finance, HR, Legal, or Compliance domains.
• Demonstrated understanding of data models, data catalog, data operations, data security, and data management within a complex analytics environment.
• Demonstrable SQL skills and experience delivering solutions on technologies, including AWS, SAP, Tableau, Jira, and Confluence.
• Excellent communication, collaboration, analytical, and presentation skills.
• Ability to interact with diverse stakeholders and operate in a global matrix organization.

Robust IT solutions within the financial services sector depend on the IT Business Analyst, who collects high-level business ideas, elicits and validates requirements through facilitated workshops, and provides expert analysis of solution alternatives across various markets and external suppliers. Based within a PMO-aligned delivery structure, this role works with IT System Analysts and QA teams to ensure alignment between documented requirements and the delivered solution, including UAT participation and impact assessment.

Accountabilities

• Manage business needs and requirements by collecting high-level business ideas, examining problems and opportunities, and using appropriate analysis tools to elicit, filter, and validate requirements.
• Plan the timing and delivery of analytical activities on projects.
• Organize and facilitate workshops with representatives of all business functions, various markets, and external suppliers to identify and analyze solution alternatives.
• Capture, document, and elaborate business requirements, including non-functional and reporting requirements, in line with the desired solution.
• Facilitate the prioritization of requirements with the business and document the impact of proposed solutions on affected functions and processes.
• Provide comprehensive analysis and expert opinions on solution alternatives and help business owners translate needs into detailed project scope.
• Work with IT System Analysts, delivery, and QA teams to ensure alignment between requirements and the delivered solution, including UAT participation and impact assessment of changes.
• Gain approval from business and concerned parties on all deliverables and review proposals to ensure solutions meet business requirements.

Technical Qualifications

• 2 years of experience as a Business Analyst.
• Knowledge of the Financial sector or IT industry, ideally within financial services.
• Knowledge of Business Analysis principles, practices, techniques, tools, and the project lifecycle as part of PMO methodology.
• Understanding of Process Development principles, process mapping, and analysis.
• Experience in organizing and facilitating workshops involving stakeholders from various functions and markets.

As the IT Business Analyst, this role leads and manages technology projects spanning IT infrastructure, software deployments, and process improvement initiatives, translating stakeholder needs into solutions that deliver measurable organizational value. The IT team relies on this work to build a prioritized project portfolio, embed mature governance processes, and drive effective engagement at all levels across internal and external stakeholders in healthcare-focused environments.

Activities

• Support the development of a prioritized IT project portfolio through engagement with stakeholders across the organization.
• Lead and manage technology projects from IT infrastructure to software deployments and process improvement initiatives.
• Work with stakeholders to understand needs and translate them to solutions that deliver value for the organization.
• Actively work with internal and external stakeholders to ensure projects secure effective engagement at all levels.
• Build and drive successful relationships across the organization, promoting a value-first approach to solutions and delivery priorities.
• Support the embedding of processes and tools to improve the maturity of IT project governance.

Position Requirements

• Degree in Information Technology, Information Systems Management, Computer Science, Project Management, or a related discipline.
• PMP, PRINCE2, or equivalent project management certification.
• 8 or more years of demonstrated experience in IT project management and solution delivery, including handling multi-project portfolios, ideally in healthcare-focused organizations.
• Demonstrated experience in both traditional waterfall and agile or lean methodologies.
• Demonstrated experience gathering and prioritizing requirements within a matrix organization, business partnering, influencing, and driving business change management activities.

IT Business Analyst defines functional specifications for sales applications, customizes and deploys solutions including reports and visualizations, and validates developments before roll-out across the organization. Success in the position means managing business demands with a strong business case, coordinating internal and external development teams, and equipping end users through training and change management activities to maximize adoption of delivered solutions.

Operational Focus

• Support domain business owners in defining their needs and translate them into recommendations for the development or improvement of IT solutions.
• Define the functional specifications of sales applications.
• Manage and prioritize business demands, ensuring a strong business case.
• Customize, configure, deploy, and implement applications including reports and visualizations, and validate developments before application roll-out.
• Manage ongoing relationships with internal clients, giving regular updates on developments and improvements.
• Produce documentation and templates describing products, services, components, reports, or applications.
• Liaise with internal and external development and delivery teams to coordinate development of business needs.
• Participate in and deploy change management activities by accompanying end users and providing training.

Knowledge, Skills & Abilities

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
• 5 or more years of experience in a relevant IT role.
• Knowledge of and experience with Sales solutions such as Salesforce or Anaplan is a plus.
• Proficiency in MS PowerPoint, Excel, Word, MS Power Platform, and Power BI, with proficiency in Microsoft architecture.
• Analytical, problem-solving, business-oriented, and detail-focused.
• Strong influencing skills and the ability to engage both developers and business partners.
• Advanced English communication skills in writing, reading, and conversation.
• Ability to work in a team in an agile setting is a plus.

The IT Business Analyst produces end-to-end IT solutions for supply chain transformation, from designing and building new systems to managing level-1 staff and contractors on a non-permanent basis. Working in partnership with business teams, system integrators, and internal IT staff, this role identifies improvement opportunities within supply chain processes and delivers clear, synthetic project status updates to multicultural audiences at all organizational levels.

Key Deliverables

• Analyze and document current processes and technologies, contributing to the delivery and integration of new IT solutions.
• Identify opportunities for improvement within supply chain processes, systems, and data.
• Partner with business teams to define business requirements and recommend technologies to enable supply chain transformation.
• Implement new IT solutions by designing, building, testing, and deploying them.
• Write test plans and coordinate the testing process with users, system integrators, and internal IT staff.
• Manage level-1 staff from various teams and contractors on a non-permanent basis.

Professional Experience

• Master's degree in Business, Management, Information Systems, Supply Chain, Procurement, or equivalent.
• Understanding of Supply Chain processes and IT Transformation projects.
• Some previous experience recommended.
• Strong facilitation, organizational, and multitasking skills with the ability to build efficient partnerships with the business.
• Excellent written and verbal communication skills.
• Ability to present clear and concise project status updates to audiences at different levels in a multicultural environment.
• Fluent in English and French.

Reporting to Travel Management leadership, the IT Business Analyst advances the Concur Global Essity rollout by facilitating workshops, capturing business requirements, and converting larger business demands into projects with fully documented to-be processes and training delivery. Developing business cases and supporting portfolio prioritization, this role continuously reviews and refines specifications and recommendations to ensure operational effectiveness across the global Travel Management function.

Areas of Ownership

• Provide support according to the Support model for Travel.
• Participate in Concur Global Essity rollout in case of new acquisitions.
• Participate in pre-studies related to Travel Management initiatives and break down business requirements to develop comprehensive requirement specifications.
• Facilitate workshops or key meetings to capture business requirements and perform as-is analysis.
• Support development of business cases and the portfolio prioritization process.
• Continuously review and edit requirements, specifications, and recommendations related to proposed solutions.
• Participate in converting larger business demands into projects and support implementation of to-be processes, including training delivery.

Background & Experience

• Experience working as a Business Analyst with the ability to understand client needs.
• Experience or certifications in SAP Concur, SAP Payroll, or Project Management.
• Technical knowledge in Concur Configuration, SAP Payroll authorization support, and SAP Support Package implementation coordination.
• Excellent analytical skills with the ability to translate business goals into customer journey maps and business requirements.
• Solution-oriented team player with strong ownership, ideally with experience in an international environment.

Sitting at the intersection of IT architecture analysis and digital strategy, the IT Business Analyst crafts business requirements from process and data workflow analysis, assists clients through ERP and CRM system selection and implementation, and acts as Project Manager during implementation projects. Operating across cybernetics, polytechnics, and related technical domains, this role translates business requirements into IT specifications, ensuring data quality and sound system structure across client engagements.

Job Functions

• Analyze IT architecture and identify opportunities for improvement.
• Analyze processes, identify functional and data workflows, and craft business requirements.
• Prepare supporting technical documentation and analyze data quality.
• Assist clients during ERP and CRM system selection and implementation projects.
• Act as Project Manager during implementation projects and assist in designing digital strategies.

Education & Experience

• Graduate in Cybernetics, Polytechnics, or a related field.
• 4 to 5 years of previous working experience, with 2 to 3 years of system implementation experience preferred.
• Deep understanding of general IT systems structure, data structures, data flows, data quality principles, and business processes.
• Ability to translate business requirements into IT specifications.
• Strong interviewing and analytical skills.
• Good command of the Microsoft Office suite.
• Good communication and presentation skills in English and Romanian.
• A proactive attitude and growth mindset.

A key member of the product and IT development team, the IT Business Analyst coordinates business processes and requirements in close collaboration with business partners, tests developed solutions, and provides second-level support for IT applications in the airline or tourism environment. Collaborating across external providers, IT Developers, and Product Owners, this role ensures documentation of incidents, application setup, and system processes that sustain reliable IT operations and continuous product development.

What You'll Do

• Coordinate and develop business processes and requirements in close collaboration with business partners and stakeholders.
• Analyze processes and prepare proposals for business processes to be implemented and mapped to IT systems.
• Support business partners in prioritizing requirements of the product backlog and pass on requirements to IT Developers and Product Owner.
• Create transparency on development efforts and costs for proposed application changes and support application design and IT-architecture development.
• Coordinate the mapping of process and technical requirements with external providers and support IT Developers in further product development.
• Test developed solutions, coordinate user tests, and provide second-level support for IT applications and incidents.
• Ensure documentation of incidents, application setup, business processes, BCM cases, system processes, and interfaces.

Required Qualifications

• Degree in technical or business studies or a comparable qualification.
• Profound experience in IT system design and requirements management, ideally in the airline or tourism environment, with experience in process and project management.
• Understanding of IT architecture concepts, with programming skills in C#, SQL, or .NET being desirable.
• Proficiency in MS Office, Jira, Confluence, and AWS cloud solutions.
• Strong communication, moderation, and presentation skills.
• Good negotiation skills with external and internal partners.
• Business fluent in English; German or Dutch is desirable.

Effective HR, Benefits, and Payroll system delivery depends on the IT Business Analyst, who evaluates and analyzes business and system challenges, translates them into system requirements, and constructs workflow charts aligned with system capabilities. Serving as a liaison between IT and assigned functional areas, this role maintains documented requirements, resolves issues in a timely manner, and builds the stakeholder relationships that drive successful implementation.

Day-to-Day Responsibilities

• Perform project management functions to maintain project timelines.
• Define success criteria for product development and act as liaison between IT and assigned functional areas.
• Evaluate and analyze specific business and system challenges and translate them into system requirements.
• Construct workflow charts and diagrams aligned with system capabilities.
• Document all defined requirements, maintain changes in the Requirements Document, and ensure alignment with system development.
• Resolve issues on time, follow up with department personnel on problems, and provide recommendations to meet project deadlines.
• Establish and maintain relationships with designated department personnel to support implementation and project success.
• Proactively assist others in achieving organizational objectives.

Qualifications & Experience

• Bachelor's degree in a related field or equivalent combination of education and experience.
• 3 or more years of experience in Information Technology and project management.
• Previous experience with Infinium or AS-400 and HR, Benefits, or Payroll systems is preferred.
• Familiarity with systems development methodologies, business case development, and modeling techniques.
• Excellent project management, analytical, and communication skills.

As the IT Business Analyst, this role advances Logistics system performance by acting as liaison and partner between IT and multiple functional business areas, providing subject matter expertise on Transportation Management Systems and evaluating best-practice software technology solutions. The Logistics and IT function relies on this work to develop test cases, assess business readiness, fulfill project manager responsibilities on assigned projects, and deliver implementation outcomes that integrate automation, WMS, and material handling capabilities.

Scope of Work

• Collect, analyze, and support IT Application strategies, especially TMS, across multiple functional business areas.
• Act as liaison and partner between IT and multiple functional business areas, providing subject matter expertise on Logistics systems and process improvements.
• Collaborate on the evaluation, recommendation, and implementation of best practice software technology solutions.
• Develop test cases and validate them during testing, with a focus on UAT.
• Assess risks relative to business readiness to adopt solutions.
• Fulfill the role of project manager on assigned projects within a function and work effectively with teams of external partners.

Skills & Qualifications

• Bachelor's degree in Engineering, Information Technology, or Computer Science with a focus on Logistics, or equivalent work experience.
• Minimum 2 years of experience working with Logistics systems, especially TMS.
• Knowledge of WMS, warehouse automation, material handling equipment, and IT project management is a benefit.
• Experience implementing process improvements including business transformation and system integration, with proven skill developing project proposals and business cases.
• Excellent analytical and problem-solving skills.
• Strong interpersonal communication skills and the ability to influence across a matrix in an international environment.
• Fluent in English, and conversational German is required.

Reporting to the RBI Group initiative team, the IT Business Analyst refines business requirements and supports structured system analysis and effort estimations as an integral member of a scrum team. Partnering with risk and finance departments and other bank stakeholders, this role contributes to continuous improvement process reviews and documents project outcomes to advance team performance.

Role Responsibilities

• Become an integral part of a scrum team in an RBI Group initiative.
• Support the analysis and documentation of business requirements and processes.
• Support structured system analysis and effort estimations.
• Contribute actively to continuous improvement process reviews and lessons learned sessions.
• Support collaboration with stakeholders in the bank, such as risk and finance departments.
• Support preparations for meetings, workshops, and other events, and assist in documenting project outcomes and drafting presentations.

Minimum Qualifications

• Currently enrolled in Computer Science, Business Informatics, or a related study program.
• First experience in Business Analysis, Requirements Engineering, and SCRUM.
• Practical knowledge in Python, Qlik, or other BI tools.
• Proficiency in MS Office 365 applications, including Excel, PowerPoint, Word, and SharePoint.
• Good facilitation, communication, and presentation skills.
• A team-oriented, customer-focused, analytical, and structured working style.
• Fluent in English, and German is an asset.

IT Business Analyst gathers, interprets, and tracks business and technical requirements in support of the Microsoft Active Directory project for the Department of Homeland Security, coordinating with cross-functional teams on UAT criteria, testing execution, and documentation quality reviews. The work directly supports the DHS engagement lifecycle by maintaining the Knowledge Base, producing project status reports and standard operating procedures, and facilitating cross-functional collaboration to deliver improved business outcomes.

Work Activities

• Gather, interpret, and track business and technical requirements in support of the Microsoft Active Directory project.
• Analyze feasibility and prioritization.
• Coordinate with cross-functional teams on testing, input and output data, controls, UAT criteria, and execution of user acceptance.
• Track, update, maintain, and distribute reports on project status.
• Manage and maintain the Knowledge Base and documentation.
• Write and edit documents such as Project Status reports, Standard Operating Procedures, and Work Instructions.
• Conduct quality reviews of documentation to identify improvement opportunities.
• Facilitate projects and coordinate with cross-functional teams to produce better business outcomes.

Experience & Qualifications

• Associate's degree plus 6 years of experience, or Bachelor's degree plus 4 years of experience.
• ITILv3 or v4 Foundations certification required.
• Ability to obtain and maintain DHS Entry on Duty suitability clearance.
• Previous DHS or DoD experience preferred.
• Previous experience with Microsoft Active Directory and IT Service Management.
• Advanced proficiency with Microsoft products, including Excel, PowerPoint, Word, and Visio.
• Experience using ITSM tools such as ServiceNow or Remedy.

The IT Business Analyst creates end-to-end functional solutions by leading requirements gathering, elaborating IT architecture, functional logic, data modeling, and migration approaches, and supporting implementation, testing, and deployment activities for concerned projects. Working closely with the Product Owner, stakeholders, and IT delivery teams within a telecom domain context, this role builds and maintains the product backlog and functional roadmap that guide technology strategy.

Performance Expectations

• Lead the requirements gathering phase and the solution design activity, covering both business and functional analysis.
• Support the IT strategy and roadmap definition.
• Build and maintain strong relationships with stakeholders.
• Prioritize and maintain the product backlog with the support of the Product Owner.
• Communicate business requirements clearly to the IT team.
• Elaborate the functional solution, including IT architecture, functional logic, data modeling, migration approach, and integration solutions.
• Provide support in implementation, testing, and deployment activities of concerned projects.
• Determine data migration strategies and assist in the elaboration and evaluation of Request for Proposal documents.

Technical Qualifications

• Minimum 3 years of experience as an IT Business or Functional Analyst with a background in IT.
• Experience in the telecom domain is a strong plus.
• Experience in Data Mining and Data Modeling.
• Good knowledge of SQL database querying.
• Experience in Business Intelligence and with reporting and accounting tools is an asset.
• Experience working in an Agile environment is preferred.
• Fluent in English (written and spoken), proactive, autonomous, and a team worker.

Embedded within the I&DF team, the IT Business Analyst coordinates analysis and reporting activities across Objectives and Key Results, Capability Development, and Performance Metrics, while driving the Opportunity Intake Process to plan, prioritize, and select initiatives for development. Working collaboratively with Business Unit stakeholders, squads, and IT teams across the organization, this role builds business cases, tracks Agile performance metrics, and supports value assurance of digital solutions from development through production.

Core Responsibilities

• Support and lead analysis and reporting activities for I&DF, including Objectives and Key Results, Capability Development, and Performance Metrics.
• Work collaboratively with I&DF team members and Business Unit stakeholders to evaluate and assess new opportunities, building business cases and supporting value assurance of digital solutions.
• Drive the opportunity Intake Process, working across I&DF and with stakeholders to plan, prioritize, and select initiatives for development.
• Support squads to define, implement, and track Agile performance metrics in development and product performance metrics once solutions enter production.
• Engage and collaborate within IT and across the organization to learn about potential opportunities and their alignment with priorities and capabilities.
• Facilitate workshops, presentations, and update playbooks as needed.

Position Requirements

• Bachelor's degree in Mathematics, Computer Science, Engineering, Business, or a related quantitative field, with a minimum of 4 years of related experience, or 6 years of experience instead of a degree.
• Experience in business strategy, project and program management, business analytics, and reporting.
• Experience leading cross-functional teams as an analyst.
• Agile or Scrum methodology experience is a plus.
• Experience with quantitative and qualitative analysis techniques to support cost-benefit analysis, business case development, and forecasting.
• Strong communication skills with the ability to present complex messages and trade-offs to both technical and non-technical stakeholders.
• Customer-focused with a collaborative mindset and a desire to learn and grow across the organization.

Sitting at the intersection of HR, Finance, and operational analytics, the IT Business Analyst guides reporting tool development, data querying, and root cause analysis to support management decision-making within a healthcare billing and reconciliation environment. Operating across business units and corporate standards, this role tracks individual work assignments, develops and maintains databases and reporting processes, and recommends changes that improve departmental performance and quality.

Delivery Expectations

• Develop and maintain new and existing reporting tools, databases, and processes.
• Analyze various types of data and processes and present findings and recommendations professionally.
• Query and manipulate data to root cause, trend, summarize findings, and offer recommendations.
• Identify defects and improve departmental performance by supporting quality, operational efficiency, and production goals through reporting.
• Review technical specifications to ensure business requirements are adequately reflected in technical planning documents.
• Trend and compare analyses against departmental and corporate standards and recommend changes to address deficiencies.
• Recommend, develop, and implement effective reporting tools for the department and prepare routine reports as needed.
• Track and report updates on individual work assignments and collaborate with business units to understand strategic goals.

Education & Experience

• Bachelor's degree or higher from an accredited institution.
• Knowledge of billing and reconciliation processes within the healthcare industry, such as managed care organizations or commercial health insurance plans.
• Experience with in-depth data querying and manipulation using SAS, SQL, or other programs, including Visual Basic.
• Experience with MS Excel functions including large data sets, standardized reports, vLookups, pivot tables, and advanced formulas, as well as MS Access queries, Macros, and table building.
• Hands-on experience with rules-based Billing and Reconciliation systems such as PowerMHS or BizTalk, and workflow systems such as MS Project or SharePoint.
• Excellent communication skills across all organizational levels.
• Strong multitasking skills and the ability to prioritize workload within tight deadlines.

A key member of the R&D IT organization, the IT Business Analyst coordinates the full business and client request portfolio, from demand planning and financial management through project management of on-premise and third-party application implementations across Clinical Operations, Regulatory Affairs, and Quality Systems. Collaborating with department leads, IT counterparts, and management stakeholders, this role evaluates the existing R&D system landscape, identifies improvement opportunities, and ensures all project documentation and quality requirements are fully executed.

Engineering Responsibilities

• Manage the business and client request portfolio, working with the Director of R&D IT on demand planning, portfolio, and financial management for all IT engagements.
• Drive execution of key projects and ensure understanding of how they integrate into the business ecosystem.
• Perform business and functional analysis activities for projects and analyze business requests to determine the best approach to resolution delivery.
• Ensure project documentation is complete and all quality requirements are met.
• Analyze and understand the existing R&D system landscape, identify opportunities for improvement, and make proposals for solution implementation.
• Create, manage, and maintain process diagrams and process definition documents.
• Evaluate processes and existing technology against industry best practices and assess business needs to onboard optimum solutions.
• Perform the role of project manager in leading implementations of on-premise and third-party applications.

Required Qualifications

• Bachelor's degree in Information Technology, Science, or Business.
• PMP certification is a plus.
• 5 or more years of experience as a System Analyst within an R&D IT environment, combined with 5 or more years in project management and business analysis.
• System validation experience is required, with a good understanding of SDLC and CFR Part 11 being a strong plus.
• Familiarity with Pharmaceutical R&D processes including Clinical Operations, Regulatory Affairs, and Quality Systems, along with CTMS/EDC applications and Quality Management Systems such as MasterControl and EDMS.
• Hands-on working knowledge of SAS and good understanding of Veeva R&D suites, specifically Submission and Registration Vaults.
• Experience with MS SharePoint Online, Office 365, Agile Project Management, and Life Sciences analytics tools such as Spotfire or EAST.
• Strong communication skills with the ability to speak the user's language with business stakeholders and technology language with IT colleagues.

Reliable engagement, care support, and patient care outcomes at Prospero depend on the IT Business Analyst, who leads the collection and management of user needs from prioritization through user story writing and facilitates Agile processes including Release Planning, Backlog Refinement, and Sprint Review. Serving as project lead on product-specific assignments and collaborating with product owners across the Salesforce platform environment, this role performs root cause analysis, validates UAT acceptance criteria, and delivers training that equips existing and new staff.

Project Responsibilities

• Lead the collection, capture, and management of user needs from prioritization and concept development through user story writing.
• Work with the product owner and users to elicit requirements, define the backlog, and ensure the user's perspective is considered.
• Gather and document project requirements in features and user stories and define business-driven acceptance criteria.
• Perform UAT of user stories to validate that acceptance criteria have been met.
• Facilitate Agile processes such as Release Planning, Backlog Refinement, Retrospective, Sprint Review, and Daily Stand-up as needed.
• Perform root cause analysis on identified problems and review business processes, recommending and approving changes aligned to system functionality.
• Collaborate on IT Quick Guides and training materials and deliver training for existing and new staff.
• Serve as a project lead on product-specific needs as assigned.

Qualifications & Experience

• Degree in IT or Computer Science.
• Salesforce Administrator Certification required.
• 3 or more years of experience as a technology-focused Business or Systems Analyst, with 1 or more years using Salesforce to develop client or business solutions.
• Experience in a healthcare environment, with familiarity with Health Cloud, Youreka, and S-Docs within Salesforce.
• Knowledge of all phases of the Software Development Life Cycle (SDLC).
• Experience writing features and user stories in Microsoft Azure DevOps.
• Experience using business technology applications including Salesforce, Word, Excel, PowerPoint, OneNote, Teams, SharePoint, Visio, and SnagIt.
• Detail-oriented with strong written, verbal, and technical writing skills.
• Proven analytical and problem-solving ability.
• Experience managing vendor or external software project implementations.

Reporting to senior business partners, the IT Business Analyst executes complex test plans and quality-control procedures across the full systems development life cycle, from preparing detailed specifications and logic flowcharts through validating requirements and retesting corrections. Partnering with development and testing teams across waterfall and Agile environments, this role builds the functional reliability of application programs and modifications that serve demanding stakeholders across retail and international operations.

Strategic Responsibilities

• Assist senior business partners through the analysis of processes, defining desired changes and recommending technical solutions.
• Analyze the impact of desired changes on current business processes and systems to recommend the best direction and solution.
• Prepare and define detailed specifications, requirements, scoping documents, and logic flowcharts for the development and implementation of application programs and modifications.
• Validate complex requirements including functional validation, traceability, and consensus building.
• Test and analyze each component or phase of the systems development life cycle including project requirements, design, and programs.
• Conduct quality-control tests to ensure software meets or exceeds specified standards and end-user requirements.
• Execute complex tests according to established plans and scripts, document and communicate results, and retest corrections to ensure problems are resolved.
• Assist in the development, implementation, and maintenance of documentation and test data files to thoroughly test program logic and verify system flow.

Knowledge, Skills & Abilities

• Bachelor's or Master's degree in an IT-related field.
• At least 3 years of experience as a Business Analyst.
• Retail work experience is a plus.
• Proven experience and knowledge of Waterfall and Agile methodologies.
• Strong analytical and critical thinking skills.
• Proven experience managing demanding stakeholders and balancing competing requirements.
• Proactive, service-oriented mindset with strong influencing and collaboration skills.
• Fluent in English (Dutch or German language skills are a plus).

As the IT Business Analyst, this role guides end-to-end business and functional requirements by partnering with functional unit leaders across multiple business units, with a special focus on post-merger systems integration and HRIS platforms such as Workday. The broader technology team relies on this work to identify automation opportunities, perform UAT testing, troubleshoot user and system problems, and ensure on-time, on-budget delivery of IT solutions that meet business goals.

Leadership Responsibilities

• Partner with stakeholders to elicit, analyze, and validate requirements for changes to business processes, policies, and information systems.
• Document and drive end-to-end business and functional requirements by working with functional unit leaders, with a special focus on post-merger systems integration.
• Identify opportunities where IT solutions can drive business and technical improvements such as automation.
• Perform basic system configuration and set-up, and collaborate with the technical team and external partners for customizations and advanced configuration changes.
• Communicate with internal and external project managers, portfolio company management, and development teams to drive day-to-day initiatives and recommend strategic directions and solutions.
• Troubleshoot user and system problems and work with the broader IT team or vendors to resolve issues.
• Develop UAT test scripts, perform user acceptance testing, and document results in test protocols.
• Provide technical support and training to both in-house and remote users.

Skills & Qualifications

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• Minimum 5 years of experience as an IT Business Analyst, including Systems Administration experience.
• Strong experience with HRIS-related information systems such as Workday.
• Familiarity with enterprise business application platforms, including ERP, CRM, Office 365, SharePoint Online, Data Warehouse, and Business Intelligence or Visualization Reporting tools.
• Familiarity with agile implementation and software development methodologies and tools is a plus.
• Excellent MS Office skills across PowerPoint, Excel, and Word.
• Good written and verbal communication skills.
• Self-motivated, proactive, and independent with a strong customer service and relationship management focus.