WHAT DOES A BUSINESS OPERATIONS ANALYST DO?

The Business Operations Analyst enhances the efficiency and effectiveness of the Business Development function through meticulous management of activities, tools, and processes. This role involves developing and implementing integrated project and process plans, as well as policies and procedures that streamline operations. Additionally, the analyst is pivotal in documenting improvements, supporting resource allocation, and leading training initiatives to optimize business outcomes.

A Review of Professional Skills and Functions for Business Operations Analyst

1. Business Operations Analyst Duties

  • Global Support: Support Manufacturing and Distribution organization worldwide
  • Trend Analysis: Analyze trends and determine forecast for global line of businesses.
  • Procurement Management: Create and Manage Purchase Requisitions for various business needs.
  • Reporting: Monthly and Quarterly Reports for Submission to Finance, Tax, and Fixed Asset teams.
  • Cost-Benefit Analysis: Conduct cost-benefit analysis on potential changes to supply-chain.
  • Inventory Forecasting: Plan, monitor, and forecast inventory for various global programs.
  • Quantitative Research: Conduct quantitative research to identify opportunities for improvement.
  • Performance Analysis: Produce and analyze key indicators of department performance.
  • Process Improvement: Implement processes and procedures to improve business productivity.
  • Inventory Accuracy: Ensure the accuracy of all inventory accounting, perform ongoing audits of activity.
  • Financial Reporting: Prepare financial reports and key performance indicators for upper management to review.

2. Business Operations Analyst Details

  • RFP Management: Manage RFPs and sales responses and related support.
  • Pipeline Tracking: Responsible for Payments Business Pipelines tracking.
  • Costing Support: Support costing and predictive staffing model support.
  • Ad-hoc Reporting: Create ad-hoc report in a timely and accurate manner.
  • Leadership Assistance: Assist leadership with various tasks and items.
  • Product Knowledge: Keeping up to date and current with Product and Services offering for payments.
  • Collateral Management: Manage payments team collateral materials for Product, Sales, and/or customer education.
  • Process Analysis: Analyze data and document recommendations for process development and/or improvement.
  • Issue Analysis: Analyze complex issues in a global environment and demonstrate success in developing/managing management reports and processes to collect and maintain business data.
  • Stakeholder Collaboration: Work with customer and Payments Team stakeholders to understand and document business requirements for Project Delivery and Product Teams.

3. Business Operations Analyst Responsibilities

  • Goal Setting: Develop systems for managing performance against those goals.
  • Best Practices: Develop and implement best practices across operating rhythms and routines.
  • Framework Development: Create frameworks to help structure the team’s thinking, drive visibility, and facilitate alignment.
  • Leadership Collaboration: Work closely with leaders across the organization to develop goals and Objectives and Key Results.
  • Relationship Building: Build productive and positive relationships across the organization at all levels to drive influence.
  • Process Improvement: Drive process improvement and effectiveness, including troubleshooting operational issues as they surface.
  • Operational Support: Support day-to-day operations and deliver on strategy and operational plans from the planning process against the strategic vision for PayPal.
  • Guide Execution: Guide execution efforts in partnership with operational, product, and cross-functional teams to ensure achievement of strategic initiative outcomes.
  • Strategic Communication: Develop and communicate strategic narratives for key verticals/initiatives and 'white space' opportunities for the TPX portfolio.

4. Business Operations Analyst Job Summary

  • IT Systems Support: Support creation and operate business systems (IT) that meet the needs of critical stakeholders.
  • Project Tracking: Support creation and implementation of processes to track and document the group’s project status and health.
  • Software Implementation: Support implementation and rollout of program/project management collaboration software rollout and how data captured by that software impacts dashboard creation.
  • Cost Tracking: Support creation and implementation of processes to track and document the group’s monthly costs.
  • Finance Coordination: Coordinate with the finance controller on a monthly basis supporting month-end close.
  • Financial Forecasting: Support creation and update monthly, quarterly, and annual financial forecasts, reporting the findings to the division leader and site finance controller.
  • Resource Utilization Reporting: Support creation of new processes and reports to collect and clearly document the division’s resource utilization, report that utilization to the management team, and draw conclusions that management can act upon.
  • Time Reporting Support: Be the main support for the group’s time reporting and resource planning tool.

5. Business Operations Analyst Accountabilities

  • Resource Reporting: Create reports showing the overall resource loading of the group.
  • Monthly Reporting: Support monthly report creation and delivery to the customer on a timely basis.
  • Process Review: Support validation and review of current business processes.
  • Strategic Input: Supports creating and identifying processes and provides critical input to strategic plans/objectives.
  • Operations Support: Provide business operations support for Strategy, Partner & Operations teams' projects and initiatives.
  • Process Design: Design, implement, and streamline processes to overcome bottlenecks and improve operational efficiency within the organization.
  • Data Verification: Verify that all data can be inputted as well as appropriately captured for creating reports that can be acted upon.
  • Analytical Support: Support creation of analytical charts and data from resource utilization and effort spent that can be provided to the program management team for input into monthly reports.
  • Process Development: Support creation of additional business processes which promote the establishment and maintenance of an effective and efficient organization.
  • Strategic Execution: Execute functional strategic plans and objectives for the organization as directed by the Sr Manager of Business Operations Execution.

6. Business Operations Analyst Functions

  • Graphical Design: Determine the best graphical display for critical measures.
  • Dashboard Creation: Create graphics and dashboard formats to accurately convey process performance.
  • Data Analysis: Analyze reporting requirements, provide recommendations, and present findings from analysis.
  • Data Automation: Develop streamlined approaches for gathering data, automating, and removing manual intervention.
  • Data Reporting: Satisfy business line data reporting requirements for the various application-specific databases used through Mortgage Services.
  • Project Participation: Participate in project teams related to their area of expertise and determine production needs with regards to reporting metrics.
  • Performance Metrics: Produce assigned dashboards, KPIs, scorecards, and excel indicators within required time standards.
  • Data Integrity: Become familiar with data resulting from critical processes, so that obvious data integrity issues can be identified.
  • Methodology Development: Develop data collection methodologies and analytic approaches to perform drill-down analysis regarding process performance and improvement projects.

7. Business Operations Analyst Job Description

  • Process Development Support: Support Marketing and Sales in process development.
  • Workflow Optimization: Focus on streamlining workflows and increasing productivity.
  • Operations Planning: Plan and lead weekly Business Operations office hours.
  • Operations Execution: Evaluate and execute Business Operations tickets and other inbound requests.
  • Data Management: Facilitate mass data editing and review sales account ownership change requests.
  • CRM Adoption: Manage the rollout, knowledge transfer, and adoption of best practices on how to leverage CRM.
  • Training Execution: Plan and execute training sessions for the revenue organization covering systems and internal CRM processes and best practices.
  • Sales Development Support: Support sales development and prospecting efforts through reviewing, sourcing, and adding new information to Salesforce.
  • Training Enhancement: Highlight new releases from the team and incorporate training on new systems capabilities and features for the revenue organization.
  • Data Quality Maintenance: Maintain data quality to support Salesforce integrations with tools and databases used in reporting and analysis across Marketing, Sales Analysis, and Business Intelligence teams.

8. Business Operations Analyst Overview

  • Reporting Presentation: Represents analysis outcomes in template reports and presentations.
  • Operational Support: Support a variety of BD operation activities, including planning all logistics.
  • BD Reporting: Report tasks associated with critical BD reviews (opportunity reviews, pipeline reviews, etc.).
  • Salesforce Assistance: Assist the BD and capture staff in maintaining the Sector’s pipeline (via Salesforce).
  • Site Maintenance: Maintain the growth-focus SharePoint site, and other BD-related support activities.
  • Requirement Gathering: Gather requirements for reporting business metrics and/or business processes for an organization.
  • Data Analysis: Work with a manager to analyze business data and put analysis into reports which indicate the performance of an organization.
  • Performance Improvement: Based on analysis, work with a manager/team to make recommendations on improving or correcting metrics and operating performance.
  • Process Review: Review current processes and collect feedback from the sales team on a regular basis to constantly improve support programs.

9. Business Operations Analyst Tasks

  • Data Insights: Extract the data and work on finding daily, weekly, monthly, and yearly insights.
  • Excel Analytics: Use advanced Excel to work on the extracted data.
  • Reporting: Build reports with trend charts to be distributed company-wide.
  • Data Warehousing: Use MicroStrategy Data Warehouse to understand the order and revenue data sourced from the backend through SQL queries.
  • Ecommerce Management: Manage site features and work with tools like Product Data Master, Drupal, XML Spy, GitHub, Adobe Scene7, Adobe Analytics (Omniture) to execute Ecommerce Operation tasks.
  • Analytics Support: Work actively with the Merchandising and Monetization Department to support their business data analytics and data visualization requirements using Tableau, MicroStrategy, & MS Excel.
  • Data Projects: Work on business and data analytics projects, including extraction, cleaning, and analyzing high volumes of data from different sources in a dynamic environment.
  • Advanced Analytics: Run queries on the data and perform descriptive, diagnostic, predictive, and prescriptive analytics on the planned, actual, and historical values for revenue, number of orders, and Average Order Value (AOV).

10. Business Operations Analyst Roles

  • Customization: Create user-friendly and customizable environments.
  • Insight Analysis: Provide insights, identify gaps, and help make future predictions.
  • Site Redesign: Redesign and migrate the site features within different ecommerce suites.
  • Dashboard Development: Build interactive dashboards in Tableau, based on the extracted and analyzed data.
  • Code Management: Use XML Spy/GitHub to edit and pass the XML/JSON code to execute the mobile app refreshes.
  • Data Integration: Connect the dashboard to the data warehouse to have a seamless impact as the data is populated at the backend.
  • CMS Expertise: Act as the subject matter expert for the Content Management System (Drupal, Oracle ATG BCC) used to manage the company’s ecommerce platform.
  • Content Management: Manage website content, execute site refresh process, and work as a liaison between the IT and business teams.

11. Business Operations Analyst Additional Details

  • Function Efficiency: Increase efficiency and effectiveness of the Business Development function.
  • Activity Management: Manage activities, tools, and processes across the Business Development function.
  • Process Development: Develop integrated project and process plans, and implement policies and procedures.
  • Process Documentation: Document, implement, and improve processes for developing and acquiring new business.
  • Resource Support: Support the identification of resources required for projects and processes, and lead process improvements.
  • Training Leadership: Lead and train process users in process applications and create products such as training programs, documented processes and procedures, reports, and sales documents.
  • Coaching: Coach teams on how to use the templates and guidelines for the determination of the probability of program go and win.
  • Team Collaboration: Work closely with Business Development teams, program and functional management, information system, computing support organizations, and training providers.
  • Metrics Collation: Collate metrics and campaign updates for Business Development leadership and wider stakeholders.

12. Business Operations Analyst Essential Functions

  • Pipeline Modeling: Predictive pipeline modeling will be used for long-term planning.
  • Meeting Management: Manage the agenda, inputs, and outputs of regular Business Development meetings.
  • Revenue Analysis: Analyze Global Distribution revenue trends and performance to measure achievement for specified targets.
  • Opportunity Analysis: Analyze Global Distribution opportunity pipeline data to provide key trends and activity to BU and Regional Leadership.
  • Case Analysis: Conduct business case analysis for new products to be introduced into the channel or investigation into new customer engagement models.
  • Reporting Support: Provide support to the Director International Sales and the Business Development Senior Managers for the timely and accurate reporting of BD activities, milestones, and metrics.
  • Workshop Facilitation: Support Sales Leads and Capture Team Leads to organize and facilitate campaign workshops and reviews.
  • Stakeholder Training: Provide training to stakeholders across BDUK on the use of the Sales Pipeline, Customer Stakeholder Matrix, and other key Business Development processes.
  • Pipeline Management: Manage inputs and updates to the Sales Pipeline by entering campaign information into the system in a timely manner for use in improving customer relations and strategic and tactical decision-making.

13. Business Operations Analyst Role Purpose

  • Plan Evaluation: Evaluate deviations and causes of deviations from the plan.
  • Data Analysis: Analyze large data sets to prepare recommendations.
  • Roadmap Monitoring: Monitor product roadmap and its intersection with planning activities.
  • Survey Analysis: Review and analyze employee survey results to identify areas of improvement.
  • Forecasting Assistance: Assist with headcount planning to prepare forecasts (short-term & long-range planning).
  • Strategic Assistance: Assist the Director of Strategy and Operations to drive cross-functional organization-wide initiatives such as budget planning, hiring, and goal setting.
  • Reporting: Prepare dashboards and reports for stakeholders and team members on the spend vs forecasts on a regular cadence.
  • KPI Measurement: Measure Partner Engagement KPIs and provide recommendations on areas where greater collaboration is needed.
  • Market Research: Source, validate, and communicate market research to report on sell in/sell through trends, value chain, and market shares.

14. Business Operations Analyst General Responsibilities

  • Dashboard Development: Develop goal tracking and business metric dashboards.
  • Leadership Engagement: Engage and secure leadership partnerships.
  • Business Analysis: Provide analyses of business goals.
  • Factor Identification: Identify helpful and harmful factors contributing to their success.
  • Analytic Support: Provide qualitative analytic support on projects requiring financial or data analysis.
  • Performance Tools: Develop scorecards, trackers, tools, and reports that assist the LT in assessing BU performance.
  • Resource Evaluation: Evaluate proper use and allocation of resources across business segments and recommend solutions to increase efficiency.
  • Process Improvement: Work with department and regional leads to evaluate and improve current business and role processes.
  • Strategic Development: Contribute to the development of long-term strategic missions and goals across business segments and responsibilities.
  • Resource Management: Evaluate proper use and allocation of resources across business segments and responsibilities and provide solutions.

15. Business Operations Analyst Key Accountabilities

  • Performance Analysis: Help identify performance gaps across the SOBU business.
  • Gap Solutions: Provide solutions to close gaps that increase efficiency and growth.
  • Project Assurance: Ensure that projects are implemented and delivered to meet requirements.
  • Relationship Building: Build relationships across all levels and geographies to monitor the cultural health and pulse of the team and make recommendations based on those assessments.
  • Leadership Advising: Provide recommendations to leadership on improvements, automation, or new capability opportunities.
  • Process Improvement: Develop improvements to the SOBU project and annual BP process to increase focus, efficiency, and empowerment within the field and ensure understanding across all levels of the team.
  • Project Leadership: Provide leadership and support from project development to implementation including business case proposals, budgeting, scheduling, managing, and reporting results.
  • Project Coordination: Partner with project leaders to manage documentation and tracking of project milestones, schedules, and resource needs.
  • Methodology Enhancement: Develop and enhance project management methodologies ensuring that a streamlined process exists.
Relevant Information
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