BUSINESS OPERATIONS ANALYST RESUME EXAMPLE

Updated: July 23, 2024 - The Business Operations Analyst excels in structuring and cleaning critical business systems to enhance organizational efficiency. This role involves documenting operational procedures, managing client account setups, and ensuring accurate billing processes. Additionally, the analyst supports strategic decision-making by providing insightful data analysis and handling ad-hoc requests across various departments.

Tips for Business Operations Analyst Skills and Responsibilities on a Resume

1. Business Operations Analyst, Stripe, San Francisco, CA

Job Summary:

  • Taking responsibility for overseeing and reporting on this evaluation
  • Build dashboards to track each COO team’s KPI
  • Help connect vision to day-to-day execution by leading cross-functional projects
  • Help reach operating and financial goals.
  • Identify opportunities, build business cases and models 
  • Conduct analyses partnering closely with the leadership team to help scale the business
  • Highly capable of balancing strategy creation and execution of operational plans
  • Present fact-based insights and make recommendations
  • Leadership team to inform critical business decisions
  • Build presentations and analysis that bring clarity and insight to decision-makers


Skills on Resume:

  • Evaluation Management (Hard Skills)
  • KPI Dashboard Creation (Hard Skills)
  • Cross-Functional Leadership (Soft Skills)
  • Goal Achievement (Hard Skills)
  • Opportunity Analysis (Hard Skills)
  • Strategic Analysis (Hard Skills)
  • Strategy-Execution Balance (Soft Skills)
  • Decision Support (Hard Skills)

2. Business Operations Analyst, HP Inc., Palo Alto, CA

Job Summary:

  • Develop and maintain data collection strategy designed
  • Assess and monitor operational processes, and key operational initiatives 
  • Analyze data, assessing accuracy, reliability, and validity of measurement systems
  • Tracking trends and progress towards identified goals and initiatives 
  • Prepare data summaries, reports on progress, identified barriers, and recommendations 
  • Ensuring traction on key issues, per recommended cadence  
  • Recommend strategies in relation to reporting building, analysis, and data capture 
  • Provides incentive compensation to high performing team members  
  • Develop and maintain financial, staffing, and managerial models to support decision-making 
  • Analyze primary and secondary data sources and report themes of data accuracies to stakeholders 
  • Analyze current business performance and information to understand key drivers and identify business opportunities 


Skills on Resume:

  • Data Strategy Development (Hard Skills)
  • Process Monitoring (Hard Skills)
  • Data Analysis (Hard Skills)
  • Progress Tracking (Hard Skills)
  • Report Preparation (Hard Skills)
  • Issue Traction (Soft Skills)
  • Reporting Strategy (Hard Skills)
  • Compensation Management (Soft Skills)

3. Business Operations Analyst, Palantir Technologies, Palo Alto, CA

Job Summary:

  • Assist internal partners in developing and enhancing account strategies.
  • Develops and analyzes financial and operational metrics scorecard
  • Improves profitability by reducing risk exposure
  • Performs analysis for assigned region with the help of internal partners
  • Interacts and develops working relationships with individuals throughout the organization.
  • Works closely with key stakeholders to develop a deep understanding of their business and needs 
  • Provide analysis and recommendations to project teams for utilization in strategic project planning.
  • Completes assigned tasks, ad hoc requests, projects in accordance with assigned timeframes and present analyses and findings to clients.
  • Serves as key liaison between cross functional teams to provide consultation and gap analyses ensuring optimal operational effectiveness.
  • Develops specific account knowledge and understanding of contractual terms and actual performance 


Skills on Resume:

  • Strategy Support (Soft Skills)
  • Metric Analysis (Hard Skills)
  • Risk Reduction (Hard Skills)
  • Regional Collaboration (Soft Skills)
  • Relationship Building (Soft Skills)
  • Stakeholder Engagement (Soft Skills)
  • Project Analysis (Hard Skills)
  • Task Management (Hard Skills)

4. Business Operations Analyst, General Electric, Boston, MA

Job Summary:

  • Documents and works to resolve all problems. 
  • Conduct competitive analysis to understand market trends 
  • Build out recommendations to inform strategic initiatives/campaigns.
  • Assist in executing operational efficiency initiatives. 
  • Assist in managing site issues and escalations. 
  • Assist in development of training materials for broader Apparel teams.
  • Must be able to synthesize data gathered by identifying patterns and trends. 
  • Assist in the management and execution of various strategic initiatives critical to Apparel success.
  • Track and deliver customer metrics, site KPIs and success metrics in order to provide insights to stakeholders. 


Skills on Resume:

  • Competitive Analysis (Hard Skills)
  • Strategic Recommendation (Hard Skills)
  • Efficiency Support (Hard Skills)
  • Issue Management (Soft Skills)
  • Training Development (Hard Skills)
  • Data Synthesis (Hard Skills)
  • Initiative Management (Soft Skills)
  • Metric Tracking (Hard Skills)

5. Business Operations Analyst, Adobe Systems, San Jose, CA

Job Summary:

  • Reports progress on problem resolution to leadership.
  • Leads informal and formal classroom training sessions.
  • Collaborates well in a team environment providing support for colleagues.
  • Anticipates obstacles that may impact the business and takes action.
  • Make use of a large volume of data to make analysis in a systematic and logical way.
  • Demonstrates a positive and professional attitude even in stressful situations, leading by example.
  • Analyze and conduct thorough quality-control tests to ensure that software operates properly
  • Develops and maintains strong collaborative partnerships across business areas with both internal and external partners
  • Interpreting results and identify potential recommendations and present to the management team for review and business decisions.
  • Participate in the analysis of initiating new business programs and streamline the existing process and workflow.


Skills on Resume:

  • Progress Reporting (Hard Skills)
  • Training Leadership (Soft Skills)
  • Team Collaboration (Soft Skills)
  • Proactive Problem-Solving (Soft Skills)
  • Data Analysis (Hard Skills)
  • Professionalism (Soft Skills)
  • Partnership Development (Soft Skills)
  • Result Interpretation (Hard Skills)

6. Business Operations Analyst, Raytheon Technologies, Waltham, MA

Job Summary:

  • Collaborative within institution and with others who share mission and goals
  • Manages the process for creating business solutions for internal and external clients.
  • Defines the scope of the project in collaboration with management. 
  • Assists in tracking all projects through PCCNs tracking system. 
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Review the project schedule and progress with PCCNs Manager of Payer Operations, senior management, and any staff affected by the project activities. 
  • Focuses on the need of the child first and values the family as an important member of the care team
  • Creates a detailed work plan which identifies and sequences the activities needed to successfully complete the project. 
  • Determines, with management, the objectives and measures upon which the project will be evaluated at its completion. 
  • Accountability to patients, community and each other for providing the best in the most cost-effective way.


Skills on Resume:

  • Collaborative Engagement (Soft Skills)
  • Solution Management (Hard Skills)
  • Scope Definition (Hard Skills)
  • Project Tracking (Hard Skills)
  • Innovative Leadership (Soft Skills)
  • Project Coordination (Hard Skills)
  • Patient-Centered Focus (Soft Skills)
  • Work Planning (Hard Skills)

7. Business Operations Analyst, Snap Inc., Santa Monica, CA

Job Summary:

  • Explain these issues to senior staff or project lead.
  • Serve as customer's primary point of analytic contact.
  • Develops core department deliverables and ad-hoc analysis. 
  • Maintains and analyses operational and business data
  • Ensures that project deliverables are on time, within budget and at the required level of quality. 
  • Manages changes in project scope, identifies potential crises, and develops contingency plans.
  • Identifies data anomalies and trends observed in summarized business and financial data
  • Independently benchmarks data from different sources to determine market indicators for operational financial and quality metrics
  • Understands the reasons and impacts of data anomalies, exceptions, and changes in benchmarks on desired analytics
  • Meets customers' basic needs directly or by seeking support from the data analytics team, while assuming final responsibility for the result. 


Skills on Resume:

  • Issue Communication (Soft Skills)
  • Customer Relations (Soft Skills)
  • Deliverable Development (Hard Skills)
  • Data Analysis (Hard Skills)
  • Project Management (Hard Skills)
  • Crisis Management (Soft Skills)
  • Anomaly Identification (Hard Skills)
  • Benchmarking Analysis (Hard Skills)

8. Business Operations Analyst, Dropbox, San Francisco, CA

Job Summary:

  • Creates graphs, analytics, maps and presentation slides. 
  • Owns the communication and execution of deliverables.
  • Support quality improvement activities for strategic initiatives.
  • Serves as a business resource for one or more initiative-based teams. 
  • Establishes a communication schedule for stakeholders on the progress of projects. 
  • Develops and delivers progress reports, requirements documentation, and presentations. 
  • Works with initiative-based teams to understand, document, and respond to data requests in order to meet project reporting and analytic needs.
  • Assists in troubleshooting issues with the provider clinics, vendors, payers, internal, and external clients.
  • Effectively communicates relevant project information and status updates to internal and external stakeholders.


Skills on Resume:

  • Data Visualization (Hard Skills)
  • Deliverable Ownership (Soft Skills)
  • Quality Support (Soft Skills)
  • Business Resource (Soft Skills)
  • Stakeholder Communication (Soft Skills)
  • Progress Reporting (Hard Skills)
  • Data Management (Hard Skills)
  • Issue Resolution (Soft Skills)

9. Business Operations Analyst I, Zillow, Seattle, WA

Job Summary:

  • Act as point of contact for updates needed to spreading tool.
  • Process all ICRD Proposals for Corporate Liability Portfolio Risk Review group
  • Own and manage department voice mail and respond or escalate
  • Assist and support team with gathering of required information to perform high line reviews
  • Assist and support team with corrections related to high line reviews
  • Assist and Support leadership with team members system access requests
  • Support efforts related to business initiatives to drive operating efficiencies
  • Manage KANA mailbox and ensure items are addressed within internal service level requirements
  • Create reporting and interpret results and convey in a concise, straight-forward, and professional manner for all levels of operational staff from supervisors to senior level management
  • Own and manage start to finish process for financial statement spreading and partner with global team 
  • Act as subject matter expert for policies and procedures and represent team during discovery sessions with Ops Readiness


Skills on Resume:

  • Tool Management (Hard Skills)
  • Proposal Processing (Hard Skills)
  • Communication Management (Soft Skills)
  • Information Gathering (Soft Skills)
  • Correction Assistance (Soft Skills)
  • Access Management (Soft Skills)
  • Efficiency Support (Soft Skills)
  • Mailbox Management (Hard Skills)

10. Business Operations Analyst, Honeywell, Charlotte, NC

Job Summary:

  • Provide analytical support for business and marketing goals
  • Assisting the VP with up-to-date situational analysis 
  • Identifying drivers and detractors improving regional success.
  • Provide qualitative analytic support on projects requiring financial or data analysis.
  • Updates quarterly and monthly business and region overviews for Senior Red Bull Leadership.
  • Centralize insights and contribute analysis, business and consumer, that help develop strategic projects across the Region.
  • Develop relationships with Insights teams in Santa Monica to ensure that Region teams have the most current insights to inform planning.
  • Develop expertise on all insights and data resources (BI, IRI, Bull Checker, Dapsey, Tableau, etc.) and be able to coach Field teams to functional usage.
  • Evaluate proper allocation of resources across departments and recommend solutions that increase profitability.
  • Develop reports, scorecards, trackers, tools, and reports that assist the VP in assessing Region performance


Skills on Resume:

  • Analytical Support (Hard Skills)
  • Situational Analysis (Hard Skills)
  • Success Driver Identification (Hard Skills)
  • Qualitative Analysis (Hard Skills)
  • Business Overview Updates (Hard Skills)
  • Insight Centralization (Hard Skills)
  • Relationship Development (Soft Skills)
  • Resource Allocation Evaluation (Soft Skills)

11. Business Operations Analyst, Lockheed Martin, Bethesda, MD

Job Summary:

  • Collect and review month end accruals with the Marketing teams.
  • Support VP with financial milestones (Revised Estimate & Business Planning)
  • Support the VP in the management of the Rockies Region Office in Denver.
  • Provide presentation design support to the VP (either own or through agency)
  • Ensuring accurate forecasting and re-planning of financial resources.
  • Develop improvements to Regional Business Planning processes, driving collaboration across departments.
  • Help identify performance gaps within Region and recommend solutions to increase efficiencies and effect.
  • Partner with project leads of Region projects to provide regular summaries on project statuses, timelines and resource needs to VP.
  • Support VP with certain administrative tasks, such as expense reporting and scheduling maintenance.
  • Produce annual Rockies Region meetings such as the Annual Wolfpack gathering, the Rockies Region End of Year meeting, and the Rockies Region Distributor Summit


Skills on Resume:

  • Accruals Review (Hard Skills)
  • Financial Support (Hard Skills)
  • Office Management (Soft Skills)
  • Presentation Design (Hard Skills)
  • Forecasting Accuracy (Hard Skills)
  • Process Improvement (Soft Skills)
  • Performance Analysis (Hard Skills)
  • Project Coordination (Soft Skills)

12. Business Operations Analyst, Oracle, Redwood City, CA

Job Summary:

  • Manage legacy MPC and legacy Andeavor related integration efforts.
  • Lead analysis and data gathering for “ad-hoc” projects as they arise
  • Collaborates with Sales to develop market-specific pricing strategies. 
  • Analyzes term contracts opportunities and coordinates with Supply and Trading.
  • Recommend improved procedures for analytical data and computer processing requirements
  • Provides organization support in assisting management in the ongoing development and analysis of data necessary
  • Evaluate and monitor competitive market intelligence, measure profitability of various classes of trade
  • Develop custom reports and solutions, formulate recommendations for management and assist in implementing programs
  • Executes a variety of non-routing analytical work and presentation development as may be required by leadership of CPVC-West
  • Conduct analysis using a financial model specific to CPVC-West to assist the regions in commercial offer development


Skills on Resume:

  • Integration Management (Hard Skills)
  • Ad-hoc Analysis (Hard Skills)
  • Pricing Collaboration (Soft Skills)
  • Contract Analysis (Hard Skills)
  • Procedure Improvement (Soft Skills)
  • Data Analysis Support (Hard Skills)
  • Market Intelligence (Hard Skills)
  • Custom Reporting (Hard Skills)

13. Business Operations Analyst, Square, San Francisco, CA

Job Summary:

  • Gather and understand customer demand requirements
  • Liaise with Global Operations to gather supply insights
  • Prioritize and allocate supply to delinquent and critical customer orders
  • Monitors and reports on the group’s 3rd party vendor usage
  • Supports ad-hoc corporate level projects impacting all team members.
  • Support employee engagement efforts for team members 
  • Maintains group level policies and procedures and adherence to such.
  • Notifying vendors owners of upcoming expirations, and facilitating an overall vendor risk assessment and monitoring.
  • Interacts with the corporate procurement team and aids in the development of a broader procurement program and technology.
  • Supports and coordinates localized business continuity plan development and testing by the corporate governance group.


Skills on Resume:

  • Demand Gathering (Hard Skills)
  • Supply Liaison (Soft Skills)
  • Allocation Prioritization (Hard Skills)
  • Vendor Monitoring (Hard Skills)
  • Project Support (Hard Skills)
  • Employee Engagement (Soft Skills)
  • Policy Maintenance (Hard Skills)
  • Risk Management (Hard Skills)

14. Business Operations Analyst, Yelp, San Francisco, CA

Job Summary:

  • Provides guidance and oversight related to PG reporting and tracking.
  • Identifies desired results and provides an understanding of the opportunity or problem.
  • Manage adherence to the organizations PG policy and procedure
  • Actively works to reduce overall organizational risk associated with PGs
  • Supports organizational growth, goals, and sales opportunities through the facilitation of the performance guarantee process and/or other operational requested analyses or support
  • Educates, advises, and counsels organizational team members on potential risks to help reduce, prevent, transfer, or insure against financial risks
  • Provides client facing support to Operations during contract negotiations, RFPs/RFIs, and standalone PG negotiations
  • Provides analytical support to senior Operational leadership completing assigned tasks, ad hoc requests, and projects in accordance with assigned timeframes and present analyses/findings to appropriate parties.
  • Partners with the internal clients to understand the work process or processes, business goals, etc. in order to document requirements. 
  • Serves as the main contact for a regional book-of-business for the organization on performance guarantees (PG)


Skills on Resume:

  • Reporting Oversight (Hard Skills)
  • Problem Identification (Hard Skills)
  • Policy Management (Hard Skills)
  • Risk Reduction (Hard Skills)
  • Sales Support (Soft Skills)
  • Risk Education (Soft Skills)
  • Client Negotiation Support (Soft Skills)
  • Analytical Support (Hard Skills)

15. Business Operations Analyst, General Motors, Detroit, MI

Job Summary:

  • Controls changes to the requirements documentation 
  • Supports organizational growth, goals, and sales opportunities 
  • Publishes, distributes, and ensures sign-off of the Business Requirements Document 
  • Controls all changes through a formalized change request process.
  • Researches and provides recommendations to project and internal client leadership on critical business decisions.
  • Facilitate the performance guarantee process and/or other operational requested analyses or support.
  • Communicates with internal clients using data and process models to clarify and validate requirements.
  • Responsible for managing multiple projects including the development, implementation, and support for assigned projects.


Skills on Resume:

  • Requirements Management (Hard Skills)
  • Organizational Support (Soft Skills)
  • Documentation Control (Hard Skills)
  • Change Management (Hard Skills)
  • Strategic Decision Support (Hard Skills)
  • Performance Analysis (Hard Skills)
  • Requirements Communication (Soft Skills)
  • Multi-Project Management (Hard Skills)

16. Business Operations Analyst I, Airbnb, San Francisco, CA

Job Summary:

  • Monitor and adjust orderability levers to help reduce excess inventory.
  • Review Product Marketing Bulletins (PMBs) and Distributor Notices (DNs)
  • Analyzes root quality issues and makes recommendations to more senior staff 
  • Provide direction and guidance to Product Configuration Management (PCM), Sales, and Supply Chain as necessary on product status and life cycle phases.
  • Advise Product Management on appropriate timelines, alignment with product status in Oracle and any required changes to communications.
  • Provide back-up support on processing of component Last-Time-Buy analysis by securing feedback from product management 
  • Help support, design and implement PLM enhancements/controls/reports into Oracle ERP 
  • Develops reports and analyzes for data accuracy.
  • Resolves sales order booking issues from Regional Order Management teams in a timely manner with minimal assistance.
  • Support New Product releases & End-of-Sale product transitions by timely approval of change requests through the Agile Product Lifecycle Management system. 


Skills on Resume:

  • Inventory Optimization (Hard Skills)
  • Documentation Review (Hard Skills)
  • Quality Analysis (Hard Skills)
  • Lifecycle Management (Soft Skills)
  • Timeline Alignment (Soft Skills)
  • Lifecycle Coordination (Hard Skills)
  • PLM Implementation (Hard Skills)
  • Data Analysis (Hard Skills)

17. Business Operations Analyst, Pinterest, San Francisco, CA

Job Summary:

  • Track agency-wide production and large losses
  • Assist sales staff by onboarding new clients
  • Update and maintain access to carrier portals
  • Various reporting and auditing tasks
  • Mergers and acquisitions analysis
  • Licensing management and filings for producer licenses
  • Analyze processes to improve efficiency and/or methods of operations.
  • Provides analysis of business problems and issues using data from internal and external sources 
  • Resolve Designs reports analyzing data from one or multiple systems to key specifications of more senior staff and business stakeholders.
  • Provide insight to decision-makers using data visualization tools Identifies and interprets trends and patterns in datasets to locate influences
  • Develops and maintains a strong working relationship with engineering, supply chain, and project/product management.


Skills on Resume:

  • Production Tracking (Hard Skills)
  • Client Onboarding (Soft Skills)
  • Portal Management (Hard Skills)
  • Reporting Audits (Hard Skills)
  • M&A Analysis (Hard Skills)
  • Licensing Management (Hard Skills)
  • Process Optimization (Hard Skills)
  • Data Analysis Visualization (Hard Skills)

18. Business Operations Analyst, Ford Motor Company, Dearborn, MI

Job Summary:

  • Consider opportunities and potential risks attached to suggestions made
  • Ensure plans are made and processes are created to evaluate the impact of the changes made
  • Produce written documentation to support work, report on findings and present to stakeholders 
  • Support staff and teams in making recommended changes, including helping to resolve any issues
  • Communicate with colleagues to understand the needs of their departments and the COO organisation as a whole. 
  • Build a business case for a new software feature, ad hoc analysis to understand the root cause of a new trend etc.
  • Extract data from various data sources (in house CMS, Tableau, Snowplow and Snowflake & salesforce being the main ones) 
  • Use data modelling practices to analyse findings and create suggestions for strategic and operational improvements and changes
  • Gain agreement, usually from COO Leadership/senior management, of the best method of introducing recommendations to the business
  • Communicate the benefits of recommendations across departments and help to address any uncertainty and concern


Skills on Resume:

  • Risk Analysis (Hard Skills)
  • Impact Assessment (Hard Skills)
  • Documentation (Hard Skills)
  • Change Support (Soft Skills)
  • Communication (Soft Skills)
  • Business Case Development (Hard Skills)
  • Data Analysis (Hard Skills)
  • Stakeholder Alignment (Soft Skills)

19. Business Operations Analyst, Expedia Group, Seattle, WA

Job Summary:

  • Obtain required documentation from vendors for Lamwork supplier payment systems.
  • Conduct quarterly Internal Controls assessment and document results for management review 
  • Ensure A&PM abides by Export Control requirements when shipping equipment outside the US 
  • Resolve external supplier invoice payment issues working with the Account Payable department, TXC Customer Operations, and the vendor.
  • Monitor monthly payment backlog and ascertain which invoices should be set up for payment or rejected.
  • Review daily Accounts Payable feeds into the Lamwork supplier payment systems to ensure it include only valid A&PM vendors.
  • Change for banking information, addresses, and company ownership for existing vendors as well as account setups for new vendors.
  • Understand reseller sales tax requirements, ensure taxes are paid when appropriate and provide vendors with resale tax certificates.
  • Support Lamwork Customer Care with product information to ensure proper taxes on customer invoices 
  • Includes A&PM financial transactions, physical inventory, fixed assets, electronic security, and business resumption plan.


Skills on Resume:

  • Vendor Documentation (Hard Skills)
  • Internal Controls (Hard Skills)
  • Export Compliance (Hard Skills)
  • Invoice Resolution (Soft Skills)
  • Payment Oversight (Hard Skills)
  • AP Review (Hard Skills)
  • Vendor Management (Hard Skills)
  • Tax Compliance (Hard Skills)

20. Business Operations Analyst, Chevron, San Ramon, CA

Job Summary:

  • Fulfill all global reporting requirements in a timely and accurate manner
  • Analyze third party reports to monitor service levels agreements 
  • Gain actionable insights on how to improve business processes and operations
  • Maintain model for all packaging supplies to monitor usage and re-order 
  • Prepare and update all training materials to reflect the latest directions from the global team 
  • Assist merchandiser with store transfers and back-orders to expedite order fulfillment
  • Partner with third-party vendors (warehouse and courier), to ensure accuracy of reporting
  • Standardize regional reports to measure KPIs related to business processes and operations
  • Review the order fulfillment process seasonally, to ensure global and regional best practices are followed. 
  • Support the regional team with special projects and strategic activities aimed at improving eCommerce operations


Skills on Resume:

  • Global Reporting (Hard Skills)
  • SLA Analysis (Hard Skills)
  • Process Improvement (Hard Skills)
  • Inventory Monitoring (Hard Skills)
  • Training Management (Hard Skills)
  • Order Coordination (Soft Skills)
  • Vendor Partnership (Soft Skills)
  • KPI Standardization (Hard Skills)

21. Business Operations Analyst, IBM, Armonk, NY

Job Summary:

  • Create and maintain business process modelling documentation in new BPM tool. 
  • Ensure positive client satisfaction and client relationship are maintained for service delivery
  • Drive/Manage service quality, performance, and improvement of service delivery processes
  • Participate in cost controls, identify ways to reduce cost, and improve service
  • Manage education portfolio and vendor relationship for Talent development plans.
  • Orchestrate Education efforts and contact department focal for the creation of training plans.
  • Understand client requirements, business opportunity identification, guidance, support and closure.
  • Lead end-to-end business process review and develop best in class business processes for diverse base of user groups. 
  • Provide key services to executives and performance reports, dashboards, and business analysis and use cases based on business needs.


Skills on Resume:

  • Documentation Management (Hard Skills)
  • Client Relations (Soft Skills)
  • Service Quality (Hard Skills)
  • Cost Analysis (Hard Skills)
  • Portfolio Management (Hard Skills)
  • Training Coordination (Soft Skills)
  • Opportunity Identification (Hard Skills)
  • Process Optimization (Hard Skills)

22. Business Operations Analyst, Dell Technologies, Round Rock, TX

Job Summary:

  • Own the requirements through their full lifecycle. 
  • Ensure developed, tested and implemented to meet the true business needs.
  • Understand and negotiate the needs and expectations of multiple stakeholders.
  • Develop subject matter expertise and act as the systems admin for BPM tool.
  • Support the deployment of improvements into operational practices and continually refine core business processes.
  • Take the lead in eliciting, identifying, and evaluating business and system requirements for portfolio of business applications. 
  • Describe and document business scenarios and processes in language understandable to both technical and domain stakeholders.
  • Ensure clearly documented, reviewed and approved by the business community, managed and updated under change control
  • Facilitate and support the implementation of business solutions by building relationships and partnerships with key stakeholders.
  • Work cross-functionally to define and establish standardized work instructions and operating procedures.


Skills on Resume:

  • Requirements Management (Hard Skills)
  • Business Alignment (Hard Skills)
  • Stakeholder Engagement (Soft Skills)
  • System Administration (Hard Skills)
  • Process Improvement (Hard Skills)
  • Requirement Elicitation (Hard Skills)
  • Business Documentation (Hard Skills)
  • Solution Implementation (Soft Skills)

23. Business Operations Analyst, Caterpillar Inc., Deerfield, IL

Job Summary:

  • Monitor, identify and resolve ongoing day-to-day business and operational issues. 
  • Monitor and track supporting processes to ensure business reporting accuracy.
  • Provide timely, accurate and efficient administration and maintenance of operational data. 
  • Support ad hoc data mining and analysis needs for the CS, Editorial and Operations teams
  • Implement and support business practices to ensure optimal performance within the organization.
  • Monitor shipments status to check that new stock is arriving in line with expected delivery dates
  • Support the eCommerce Client Services and Operations team in monitoring customer satisfaction with delivery and white-glove services
  • Track trends, research root causes of negative trends and help resolve with data and data visualisation
  • Work closely with the finance department to track expenses vs budget for CS, Editorial and Operations
  • Engage and advise appropriate cross-departmental contacts and develop new processes and workflows to enhance operations.


Skills on Resume:

  • Issue Resolution (Soft Skills)
  • Process Monitoring (Hard Skills)
  • Data Administration (Hard Skills)
  • Data Analysis (Hard Skills)
  • Business Practice Implementation (Hard Skills)
  • Shipment Monitoring (Hard Skills)
  • Customer Support (Soft Skills)
  • Trend Tracking (Hard Skills)

24. IT Business Operations Analyst, Uber Technologies, San Francisco, CA

Job Summary:

  • Identify and address operational, financial, and technological risks.
  • Extract and deliver useful statistics and insight from business data 
  • Drive and support operational improvements and business strategies. 
  • Proactively identify and implement solutions and/or strategies to help the business achieve goals. 
  • Prepare complex financial models and forecasting using advanced modeling techniques. 
  • Responsible for developing high-level analyses, recommending changes based on the data
  • Presenting findings to leadership and senior management. 
  • Develop and research methods for measuring various areas of business performance and compare against trends and best practices. 
  • Review, identify, analyze, and create detailed documentation of business processes and supporting systems.
  • Utilize various tools for data analysis and reporting as well as proprietary reporting tools integrated in business applications.


Skills on Resume:

  • Risk Management (Hard Skills)
  • Data Analysis (Hard Skills)
  • Operational Improvement (Hard Skills)
  • Strategic Implementation (Hard Skills)
  • Financial Modeling (Hard Skills)
  • Analytical Reporting (Hard Skills)
  • Presentation (Soft Skills)
  • Performance Measurement (Hard Skills)

25. Business Operations Analyst, Adobe, San Jose, CA

Job Summary:

  • Lead data organization and cleanup efforts for critical identified business systems
  • Document and maintain relevant operational procedures
  • Assist with training team members on how to use internal business systems
  • Derive valuable data insights and trends to inform strategic decision making
  • Respond to ad-hoc data analysis requests from all departments
  • Serve as a trusted partner with Accounting and Sales & Client Success teams 
  • Ensure proper billing handoff, triage monthly invoicing issues, and process canceled subscriptions
  • Manage new & renewed client account setup by maintaining subscription and billing details
  • Contribute to high-priority initiatives including the architecture, implementation, and integration of key business systems
  • Perform monthly and quarterly data analysis on key metrics including product usage trends and customer churn


Skills on Resume:

  • Data Leadership (Hard Skills)
  • Procedure Documentation (Hard Skills)
  • Training Support (Soft Skills)
  • Strategic Analysis (Hard Skills)
  • Ad-hoc Analysis (Hard Skills)
  • Collaboration (Soft Skills)
  • Billing Management (Hard Skills)
  • Account Administration (Hard Skills)

26. Business Operations Analyst, Salesforce, San Francisco, CA

Job Summary:

  • Respond to ad-hoc Salesforce administrative requests
  • Recommend new business processes or improved workflows
  • Interview stakeholders to gather and document detailed system change requests
  • Documents the data flow for current/changed processes and business requirements
  • Conducts research and analysis into the nature, effect and results of system problems
  • Meets with IT, business partners and staff to develop testing strategy, dependencies 
  • Assists project manager in developing project plans and the monitoring progress of those plans
  • Document current processes as well as the expected changes and outcomes that will result from implementing requests
  • Works with IT and the business partners to create business requirements for multiple concurrent projects
  • Investigate and analyze current processes and develop recommendations to continuously improve performance


Skills on Resume:

  • Salesforce Administration (Hard Skills)
  • Process Improvement (Hard Skills)
  • Requirement Gathering (Hard Skills)
  • Data Flow Documentation (Hard Skills)
  • Problem Analysis (Hard Skills)
  • Testing Strategy (Hard Skills)
  • Project Planning (Hard Skills)
  • Process Documentation (Hard Skills)

27. Business Operations Analyst, DuPont, Wilmington, DE

Job Summary:

  • Communicate status updates on shipments and invoicing.
  • Assist in creating a monthly budgets for North American business
  • Run daily and weekly reports to ensure purchase orders are shipping on time.
  • Develop and maintain comprehensive understanding of business processes and practices pertaining to all tools and systems used by major retailer partners
  • Regular review of vendor manuals and implementation of any updated or new customer requirements.
  • Communicate product delays, product changes and shortages to Sales Representatives and/or customers
  • Review and analyzes sales and marketing related data including open orders, shipments, invoices, payments and overall sales productivity vs. business targets.
  • Maintain records of all required documentation and correspondence related to the sales process from orders and shipments to billing and returns.
  • Ensure all purchase orders are properly processed and evaluate for any discrepancies, variances, or errors. 
  • Work directly with retailer and internal stakeholders to identify, report, resolve and finalize chargebacks and unauthorized deductions. 


Skills on Resume:

  • Communication (Soft Skills)
  • Budgeting (Hard Skills)
  • Report Generation (Hard Skills)
  • Process Understanding (Hard Skills)
  • Vendor Management (Hard Skills)
  • Issue Communication (Soft Skills)
  • Data Analysis (Hard Skills)
  • Documentation Management (Hard Skills)

28. Business Operations Analyst, VMware, Palo Alto, CA

Job Summary:

  • Create reports and processes to support those requirements
  • Providing daily, weekly, and monthly forecasting updates to relevant stakeholders
  • Proactively identify areas for performance improvement within day-to-day operations
  • Collaborate with various business groups to understand data reporting requirements
  • Provide ad hoc analysis and insights that help senior leaders make sound business decisions
  • Develop and enhance reporting infrastructure, investigating new approaches to visualizing data
  • Manage various internal projects and support administration functions around staff management
  • Interface with Procurement team regarding new orders, changes to existing orders, cancellation requests, and delivery dates
  • Communicate with logistics team to schedule priority shipments and escalation to appropriate parties
  • Analyze sales, demo and POC-related metrics to anticipate future trends and inform staffing decisions and strategies.


Skills on Resume:

  • Reporting Creation (Hard Skills)
  • Forecasting (Hard Skills)
  • Performance Improvement (Hard Skills)
  • Collaboration (Soft Skills)
  • Data Analysis (Hard Skills)
  • Reporting Infrastructure (Hard Skills)
  • Project Management (Hard Skills)
  • Procurement Coordination (Hard Skills)