• Gaining buy in for successful implementation
• Creating a data capture process, through manual or software solutions. 
• Capturing new or existing data, and creating a system to capture regularly
• Working with current data sources to compile and create useable data at scale
• Analyzing and presenting data, making charts and slides to show results
• Building operating models through analysis of revenue and operating costs
• Helping to define, measure and analyze KPIs and business metrics
• Engage in financial and operational planning for the properties under the group.
• Responsible for analysing cost, profits, forecast ROI projects, in APAC market
• Implementing a new piece of business software, and helping design the output to fit needs.
• Working with operational departments to discuss how best to capture data from their process

Skills: Stakeholder Engagement, Data Process Development, Data Management, Data Analysis, Financial Modeling, KPI Analysis, ROI Forecasting, Software Implementation

• Reconcile bank accounts daily 
• Be responsible for reporting on loan origination and servicing activities
• Coordinate projects between internal departments 
• Be a point of contact for external vendors (banks, custodians, administrators)
• Focus on continuous process improvement through automation and increased efficiency
• Track and ensure the accuracy of loan servicing reports and files
• Track and validate the remittance of funds between Happy Money and vendors
• Communicate with banks to understand posting discrepancies
• Investigate and identify issues as they arise
• Work with internal departments to identify the root cause

Skills: Bank Reconciliation, Loan Reporting, Project Coordination, Vendor Management, Process Improvement, Report Tracking, Fund Remittance, Issue Resolution

• Work with Operations teams to communicate implementation timing.
• Serve as a secondary System Administrator for Salesforce and handle routine tasks
• Manage Salesforce integrations with internal tools such as Outreach and Marketo
• Own data governance and reporting in Salesforce
• Work closely with Sales to identify and solve pain points in Salesforce workflows
• Document Salesforce workflows and builds and obtain sign-off from stakeholders
• Proactively analyze existing business processes and recommend improvements
• Assist in training of new users and grow adoption of tech stack across the organization
• Conduct regular internal tech stack audits and manage renewals
• Provide cross-functional support to teams including Sales, Marketing, Client Success by building solutions for their business needs in Salesforce
• Manage the potential process demand across the project life cycle and also for any new operational processes.

Skills: Coordination, Administration, Integration, Governance, Optimization, Documentation, Analysis, Training

• Provide data driven insights and actionable recommendations to key stakeholders 
• Understand and meet their analytics needs on a continual basis.
• Monitor existing metrics, analyze data, and partner with internal team members
• Identify process and system improvement opportunities 
• Perform exploratory data analysis to identify trends, patterns, correlations, and insights 
• Present written business recommendations to the leadership in a clear and compelling way.
• Identify data quality and process improvement opportunities.
• Own and manage ad-hoc operations projects for both internal and external stakeholders that drive business outcomes and align with mission
• Provide ongoing support to the CSS team for user enablement and system enhancements, in collaboration with internal IT functions.
• Develop key metrics and performance indicators to evaluate overall operational and financial performance.

Skills: Data Insights, Stakeholder Analytics, Metric Monitoring, Process Improvement, Exploratory Analysis, Recommendation Writing, Project Management, User Support

• Build & implement capacity planning models 
• Coordinate rigorous user acceptance testing
• Analyze wholesale loan Operations (Syndicate & Bilateral loans) processes
• Identify optimization opportunities and establish/recommend solutions 
• Perform Front to back assessment of Systems & Processes
• Develop test plans, test cases and scripts and execute functional testing.
• Creating process flows and define strategic solutions for wholesale lending processes.
• Ensures secure and accurate processing post deployment of new rates in the loan systems
• Coordinate with business and technology to prepare exhaustive Business Requirement Documents
• Support scoping, development & implementation of detailed day 1 Project plans & Readiness plan for key regulations (LIBOR)

Skills: Capacity Planning, User Testing Coordination, Loan Operations Analysis, Optimization Identification, Systems Assessment, Test Plan Development, Process Flow Creation, Post-Deployment Coordination

• Enable smooth and efficient operations of the department
• Helping define, implement, and continuously improve business processes.
• Drive monthly/quarterly/annual reporting and planning.
• Identify common problems and operational inefficiencies across the technology organization 
• Collaborate with stakeholders to come up with creative solutions to eliminate them.
• Communicate, written and verbally, with senior management on planning and execution status.
• Construct models to track actuals, budgets, and forecasts for resources and financials at a technology department level to ensure the organization executes its annual plan.
• Facilitate the process of creating executive-level presentations for the Board of Directors, Growth Team, and department Town Halls.
• Conduct regular ad hoc analysis from department leadership to help facilitate data-driven decisions.
• Provide thought leadership and clarity in analyzing issues and developing recommendations when data is not available.

Skills: Operations Management, Process Improvement, Reporting and Planning, Problem Identification, Stakeholder Collaboration, Communication, Financial Modeling, Presentation Development

• Possess strong organizational and detail-oriented skills while consistently driving business results.
• Drive positive change and creatively solve problems through rapid ad-hoc analysis and critical thinking
• Apply advanced skills, concepts, practices, and procedures to complete several small to medium business operations projects.
• Serve as a Business Operations Analyst in Customer Support Business Group (CSBG) within Global Field Operations (GFO).
• Managing the global workmanship quality program and overseeing field change management for CSBG.
• Monitor workmanship quality data globally and ensure regional action plans are developed and implemented.
• Analyze workmanship quality incidents to identify common root causes and recommend preventative actions on a global scale.
• Collaborate extensively and use various field service operational business systems for in-depth analysis.
• Support change management efforts for global stakeholders and technical development teams, particularly during the implementation of new business processes and systems.

Skills: Organizational Management, Problem Solving, Project Management, Business Operations Analysis, Quality Program Management, Data Analysis, Collaboration, Change Management

• Develop communication strategies and content
• Measure effectiveness of regional action plans
• Generate suggested action plans based on preventative data
• Conduct needs analysis and assessments, design strategies
• Cross-check regional action plans for lessons learned and best know methods
• Propose global strategy supported by analytics to drive down workmanship incident rate
• Partners with global stakeholders to ensure adoption of business processes and systems
• Execute learning modules or communications to support the changes in processes and procedures
• Analyze workmanship quality incidents and determine strong correlations using regression analysis
• Lead training programs including content development, change management, training coordination and facilitation

Skills: Communication Strategy, Action Plan Evaluation, Data-driven Planning, Needs Analysis, Lessons Learned Analysis, Global Strategy, Stakeholder Collaboration, Training Leadership

• Develop critical business insights based on analysis of data and trends
• Support Area Operations and Delivery leader decision making
• Build ad hoc analysis and presentations for senior management
• Learn more about Tanzu, check out this video on any social media site.
• Drive data quality, process, and automation to improve process efficiencies
• Provide KPI measurements including revenue, opportunity pipeline, backlog, sales bookings, utilization and headcount requirements
• Prepare, analyze and track project burndown, identify revenue leakage through analysis of time sheets, and work with business leaders to optimize
• On-board and manage partners (e.g. tracking SOWs and invoicing, following up time entry into OA)
• Develop and maintain key operational dashboards and status reports in partnership with finance, ops and delivery leaders

Skills: Data-driven Insights, Decision Support, Presentation Development, Analytical Learning, Process Improvement, KPI Measurement, Project Analysis, Partner Management

• Ad-hoc reporting and metric tracking
• Support administrative functions necessary for sustaining programs
• Partner with money movement platform and product teams at Square 
• Establish operational metrics and manage responsibility for certain KPIs
• Manage operational processes involving the use of electronic bank data
• Perform ad hoc analysis involving internal bank data and reconciliation services
• Understand and document the relationships between internal money movement events and the resulting bank account activity
• Identify and collaborate with internal end-users of electronic bank data and bank reconciliation outputs
• Develop business requirements that guide Finance Business Systems team on strategic, technical initiatives
• Work with rest of Treasury team to develop reporting requirements and surface insights from bank activity

Skills: Ad-hoc Reporting, Administrative Support, Partnership Management, Metric Establishment, Process Management, Data Analysis, Relationship Documentation, Requirement Development

• Consult with stakeholders to understand business challenges and translate them into functional and non-functional requirements
• Collaborate with CSS Leadership Team on tasks related to planning, scheduling and coordination of programs and initiatives activities. 
• Estimate scope, resources, time and costs
• Internal Communications: develop and communicate programs and processes to CS team which support team and company objectives
• Maintain weekly and monthly operating reports, providing proactive trend analysis
• Help guide and steer the CS org, calling out areas of risk as well as revenue opportunities
• Measure, report and create clear business narratives around CSS metrics 
• Guide decision making and, ultimately, foster best in class client experience
• Collaborate with internal Analytics function to define and automate standard management and operational reporting assets.
• Participate in vendor selection and implementation of Support Platform for newly integrated function that requires standardization. 

Skills: Stakeholder Consultation, Leadership Collaboration, Project Estimation, Internal Communications, Data Analysis, Risk Assessment, Metric Measurement, Decision Support

• Create cost analysis process by establishing and enforcing policies and procedures
• Providing trends and forecasts, explaining processes and techniques, recommending actions.
• Analyze shipping contracts and recommend appropriate actions to senior management
• Identify and resolve gaps in Limelight’s operations processes to achieve KPI targets
• Work with all departments and collaborate to create plans for increased productivity
• Plan, develop and facilitate company operational assessments of the design and implementation effectiveness of programs 
• Address company policies, procedures, standards, general industry practices and operational objectives.
• Maintain ongoing communication with Operations' management of objectives, status and findings during all phases of assessments.
• Work directly with the founding team to scale operations processes for the company and manage key portions of daily operations
• Engage in ongoing forecasting for marketing spend, revenue tracking, headcount, and strategic planning

Skills: Cost Analysis, Trend Forecasting, Contract Analysis, Process Optimization, Collaboration Planning, Operational Assessment, Policy Management, Communication Coordination

• Conduct ad hoc sales analysis. 
• Generate and manage daily & weekly sales reports assigned customers.
• Leverage sales reporting to extract customer and business insights.
• Analyze sales data to identify potential issues and opportunities
• Provide recommendations to sales & marketing teams.
• Collaborate with internal partners to improve reporting capabilities and tools.
• Provide support in the preparation of annual budget planning process.
• Measure promotional sell-through and effectiveness. 
• Support the Sales Team in preparing for customer line reviews and internal business reviews. 
• Work closely with account team to analyze data across various sources to help drive account strategy opportunities.

Skills: Sales Analysis, Reporting Management, Insight Extraction, Data Analysis, Recommendation, Collaboration, Budget Support, Promotion Measurement

• Undertake administration of the Tenrox application
• Develop reports using Upland Analytics
• Support production by managing Service Now incidents
• Documenting policy, processes, glossary, guidelines and manual exceptions.
• Performing regular audits and develop / publish metrics and trainings
• Develop and produce SQL Stored Procedures and Microsoft Visual Studio reports from Tenrox
• Collaborate with product and engineering teams to ensure tools and processes are operating effectively to drive critical business outcomes
• Identify recommendations for data quality improvements including process changes, data cleansing and integrity rule updates
• Enumerate cleansing activities, track them with business to make sure they are aligned and delivered within agreed timelines
• Compile data, design and prepare reports in a number of different ways to help make business decisions

Skills: Tenrox Admin, Upland Analytics, ServiceNow Management, Documentation, Audit & Metrics, SQL Development, Collaboration, Data Quality

• Work closely with Business Transformation team
• Ensures that inventory level of stock is aligned between WMS and SAP.
• Provides day to day support to the team as subject matter expert in SAP OTC function 
• Work as facilitator between Business and IT as a central point of resolution
• Develops test cases, test scripts, and executes business acceptance tests
• Ensure system modifications or new solutions meet expected requirements
• Enhances SAP knowledge within Business Operations team
• Ensures detailed Standard Operating Procedures (SOP’s) are developed and maintained in assigned areas according to standard templates.
• Share, define and develop standard training procedures and documentation for assigned business process areas 
• Develops and maintains a good understanding of Ralph Lauren business processes in assigned areas.

Skills: Transformation Collaboration, Inventory Alignment, SAP OTC Expertise, Business-IT Liaison, Test Case Execution, Requirement Assurance, SAP Knowledge, SOP Development

• Experience related business and leadership 
• Solid strategic planning skills combined with exceptional execution
• Strong analytical mindset combined with the ability to analyze data and reports
• Collaborative mindset with leadership capabilities and the ability to influence
• Clear, strategic thinker with vision, and the ability to execute priorities
• Advanced power point presentation skills and an ability to present to senior stakeholders
• Ability to effectively work under pressure and to meet challenging targets
• Strong communication, presentation and negotiation skills
• Strong interpersonal and influencing skills
• Ability to build credible relationships with multiple functions

Qualifications: BS in Business Administration with 5 years of Experience

• Experience computer-related support. 
• Knowledge of or experience working with Reporting and/or Warehouse databases.
• Knowledge of relational databases, such as SQL or Oracle is essential.
• Excellent analytical and problem-solving skills are a must.
• Experience banking and/or financial services industry 
• Excellent written and verbal communication skills.
• Ability to identify and pursue new improvement opportunities in line with business plans
• Strong project management skills and proficient in MS Excel, PowerPoint
• Ability to quickly adjust to changing business priorities
• Experience in full-stack web development, particularly for Cloud applications.

Qualifications: BS in Finance with 2 years of Experience

• Experience with analyzing data
• Strong analytical and communication skills. 
• Adaptable to a fast-paced, changing environment.
• Passion for growing business acumen and learning new things.
• Excel, smart sheet, other tracking and analysis tool expertise
• Quick learner and ability to work with cross functional teams with ease.
• Positive attitude, willingness to learn and grow, detail oriented
• Experience in field services or delivery processes, understanding of Cisco 
• Solid team player, demonstrating the ability to lead and/or collaborate effectively.

Qualifications: BS in Accounting with 3 years of Experience

• Experience as an Operations Analyst or related position.
• Ensure compliance with policies and procedures.
• Highly adept at MS Excel for data analysis and database software.
• Well-developed communication skills, both verbal and written.
• Strong multitasking and time management skills.
• Strong logical thinking and quick learning abilities.
• Strong oral and written communication skills 
• Ability to professionally deliver difficult information.
• Experience in qualitative and quantitative analysis or relevant work experience
• Strong ability to analyze complex data sets and resolve issues by collaborating with co-workers.

Qualifications: BA in Economics with 5 years of Experience

• Experience in business process analytics, reporting and forecasting.
• Previous experience within Luxury and excellent Microsoft Office skills
• Client-centric mentality, attention to details and quality
• Experience working with third-party vendors
• A highly motivated and flexible individual
• Ability to work within cross-functional teams and solve issues in a timely and satisfactory way.
• Ability to communicate effectively with individuals at all levels, both internally and externally.
• Ability to manage multiple tasks in a fast-paced and growing environment.
• Autonomy and a strong sense of responsibility.
• Positive, enthusiastic, able to take initiative with a can-do attitude

Qualifications: BS in Management Information Systems with 2 years of Experience

• Expert customer (external and internal) relationship skills.
• Excellent process management skills 
• Experience integrating data from diverse sources and platforms.
• Expert functional, technical and people and/or program management skills 
• Ability to build and adhere to successful business execution processes.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Experience in a similar business systems and process creation/implementation role
• Experience in a technology environment working with or supporting engineering teams.
• Experience with digital transformation and data/platform migration.
• Experience generating dashboards and charts to provide data insight to cross-functional business segments.

Qualifications: BS in Operations Management with 6 years of Experience

• Experience in sales support, project management, or sales operations
• Reliable organizational skills with the ability to handle multiple assignments
• Great attention to detail to put out quality work in a timely manner
• Experience with project or process management
• Excellent verbal and written communication skills
• Enjoy problem solving and making work or processes more efficient
• Ability to communicate complex issues in clear and concise ways to internal stakeholders
• Curiosity and interest in learning new systems by using both guided practice and independent research
• Highly entrepreneurial and comfortable distilling key objectives and delivering solutions to ambiguous problems
• Ability to collaborate with cross-functional groups, keeping different perspectives aligned to a shared goal 

Qualifications: BS in Statistics with 2 years of Experience

• Demonstrates commitment to implementing initiatives.
• Organized, independent, and proactive, with a balanced temperament
• Able to switch rapidly between different projects and competing priorities
• Highly analytical thinker, proactive problem solver
• Able to present problems and solutions simultaneously
• Ability to excel and proactively support a multi-discipline engineering team in business process execution.
• Ability to quickly build effective working relationships and influence cross-functional teams at all levels of the organization and with third party vendors
• Experience with the following organizational systems: Salesforce, Excel, G-Suite (Docs, Slides, Hangouts, Sheets, Drive, Forms, etc.)

Qualifications: BS in Data Science with 4 years of Experience

• Experience working well under time constraints
• Ability to self-manage priorities and multiple demands
• Experience with electrical distribution and transmission systems
• Ability to be On Call, 24 hours a day to address urgent after-hour inquiries.
• Understanding power flow, circuit maps, outages, restoration procedures, or scheduling of fieldwork.
• Experience with an Outage Management System, using Incident Manager and PragaViews (circuit maps) or PragmaWeb.
• Experience working with Interruption Logs (ILS), Substation Outage Request Logs (SORLs), Outage Notification Improvement (ONI).
• Ability to usage of the following applications: Customer Service System (CSS) and/or Customer Relationship Management (CRM).
• Advanced usage of MS Word, SharePoint, OneDrive, Excel, PowerPoint, and Skype, including merging large datasheets, creating pivot tables and using VLOOKUP.

Qualifications: BS in Computer Science with 8 years of Experience

• Excellent interpersonal, written, and verbal communication skills.
• Demonstrated ability to learn new things with initiative and courage.
• Excellent analytical, quantitative and problem-solving skills
• Ability to quickly assess problems and find workable solutions
• Skills to synthesize information, distill relevant facts and reach logical conclusions
• Ability to multi-task, work in a deadline driven environment
• Desire to deliver exceptional customer service
• Demonstrated excellence in working effectively as an individual and as part of a team.
• Intermediate to advanced proficiency with MS Excel, Word, PowerPoint and Access
• Professional experience through internships, part-time or full-time work, and/or extra-curricular activities.

Qualifications: BS in Marketing with 7 years of Experience

• Problem solver and attention to detail.
• Experience in a Sales, Operations, Marketing, or Administrative role
• Familiarity with database-related tools such as DP route data, BI, IRI, Tableau, etc.
• Experience with Microsoft Excel, PowerPoint, and Outlook beneficial
• Experience with sales forecasting and business planning
• Strong critical thinking and communication skills, a drive for results
• An entrepreneurial spirit and ability to demonstrate innovative accomplishments
• Ability to maintain attention to detail and produce high-quality work with minimal supervision.
• Familiarization with Field Marketing, On-Premise, Distribution, Sales, and Operations 

Qualifications: BS in Business Administration with 2 years of Experience

• Exceptional written communication skills
• Experience in an analytical role (ideally working on Product / Data Analytics teams).
• Experience with at least one BI platform (e.g Mode, Power BI, Tableau, Looker, Metabase).
• Familiarity with CRMs (Salesforce, Hubspot) and/or CX platforms (Catalyst, Zendesk).
• Able to convey complex topics to an array of stakeholders in a digestible and compelling manner.
• Hungry, humble, scrappy, and will thrive in fast-paced environments.
• Direct experience in building operational metrics and reporting (for B2B SaaS products)
• Experience with product usage and analytics tools (i.e Heap, Segment, Aptitude, Mixpanel, etc.)
• Strong in at least 1 flavor of SQL, at least one other programming language for data science (Python, R, etc.), and proficient in Excel.

Qualifications: BA in Finance with 3 years of Experience

• Ability to learn quickly, prioritize and work under pressure
• Able to multitask in a fast-paced environment.
• Excellent communication, attention to detail, presentation
• Excellent organizational and project management skills.
• A commitment to accuracy and attention to detail
• Ability to work on multiple projects simultaneously
• Must possess good oral and written communication skills with all levels of personnel
• Adapt to a rapidly changing environment and demonstrate a sense of urgency.
• Exceptional analytical skills and ability to solve ambiguous problems and deliver results despite challenges.

Qualifications: BS in Accounting with 7 years of Experience

• Experience in a similar data analyst role
• Proficiency level of SQL and fluent English
• Strong analytical and problem solving skills
• Experience working in an Agile environment.
• Excellent team player, and strong attention to detail
• Experience working with BI/Analytics tools (e.g. Looker, Tableau, Periscope, Qlik etc)
• Deep understanding of numbers, as well as a strong business sense. 
• Know when to use a single number and when to build a complex forecasting model
• Curious, independent, rigorous and proactive kind of person
• Ability to tell the story and present the results in a clear and interesting way
• Great communicator and can build relationships with a diverse set of stakeholders.

Qualifications: BS in Economics with 4 years of Experience

• Solid attention to detail
• Intermediate level proficiency in Excel
• Intermediate in PowerPoint, Word, Visio, Outlook, SharePoint, Microsoft Project
• Must be able to always maintain professionalism and a positive service attitude
• Ability to analyze facts and exercise sound judgment when arriving at conclusions
• Ability to effectively report deficiencies with a recommended solution in oral and/or written form
• Communicates clearly and understandably, exercises independent judgment
• Abides by the Standards of Ethical Coding as set forth by AHIMA and AAPC
• Coding Credential from National Accredited Organization such as AAPC or AHIMA (CPC, CPC-A, CCS, CCS-P, RHIT, RHIA etc.)
• Ability to manage a significant workload and to work efficiently under pressure meeting established deadlines with limited supervision

Qualifications: BS in Management Information Systems with 5 years of Experience