WHAT DOES A BUSINESS OPERATIONS MANAGER DO?

The Business Operations Manager orchestrates the design and delivery of critical initiatives for go-to-market groups, ensuring seamless integration and execution. Focuses on creating comprehensive project plans and mobilizing both operational and cross-functional teams alongside external partners for optimal outcomes. Specializes in enhancing SaaS go-to-market strategies through expert application of CRM, marketing automation, and customer success technologies.

A Review of Professional Skills and Functions for Business Operations Manager

1. Business Operations Manager Duties

  • Business Administration: General business administration of EDITEL Hungary
  • Team Leadership: Leading and supporting the local team, professional development
  • Mentoring: Mentoring and motivating the team, team and performance evaluations
  • Financial Management: Preparing and controlling the annual budget and P&L management
  • Growth Strategy: Developing and executing growth strategies
  • Market Analysis: Following market trends, opportunities, competition, customer demand
  • Representation: Representing the company at external events, seminars, etc.
  • Performance Review: Regular reviews of the company's performance
  • Collaboration: Tight cooperation with the headquarters and the other EDITEL subsidiaries (CEE)
  • Strategic Planning: Strategic development of the business, marketing, and the organizational structure

2. Business Operations Manager Details

  • Customer Insight: Identify and capture unmet customer needs
  • Mutual Benefit Creation: Creating mutual benefit for INVISTA and its counterparties
  • Coaching: Coach direct reports to develop their contribution mindset
  • Cultural Promotion: Promote Market Based Management (MBM) culture
  • Talent Utilization: Leverage each individual team member’s innate abilities
  • Partnership Enhancement: Helping counterparties win and enabling INVISTA to be a preferred partner
  • Process Improvement: Transform counterparties' experience and drive continuous improvement in processes
  • Strategy Application: Applying them to strategies within vision where they can create the most value
  • Network Development: Develop knowledge networks and strive for end-to-end integration in Supply Chain capability
  • Mentorship: Pro-actively mentor the team on economic and critical thinking, Point of View development, appropriate risk taking, and trading mentality

3. Business Operations Manager Responsibilities

  • Stakeholder Engagement: Consultative approach to working with stakeholders and groups
  • Program Selection: Identifying programs to work on with a keen eye for business outcomes
  • Tool Proficiency: Familiarity with business intelligence tools and best practices
  • Team Management: Ability to manage and align a team of individual contributors
  • Infrastructure Planning: Plan and create infrastructure to deliver on PS growth plan
  • Methodology Enforcement: Reinforce consistent use of implementation methodology and tools across the team
  • Standardization: Ensure consistent approach and best practice standards for all implementation projects
  • Gap Identification: Identify gaps in tools/documentation/presentation decks and create or revise tools
  • Tool Maintenance: Up-to-date tools to support scalable, consistent, timely, and cost-effective implementation projects
  • Methodology Ownership: Own the implementation methodology, tools, and documentation to ensure that the Professional Services team has a consistent set of accurate tools

4. Business Operations Manager Job Summary

  • Analytical Support: Prepare ad hoc analysis & participate in projects
  • Reporting Management: Manage the cadenced business reporting
  • Team Development: Driving their collective growth and development
  • System Definition: Define the key SA support systems/processes required
  • Issue Resolution: Identify reporting issues, gaps in processes, and drive timely resolution
  • Growth Management: Meet the rapid growth of the business and achieve attainment of strategic objectives
  • Metrics Development: Manage the development of continuously-evolving metrics models and methodologies
  • Quantitative Analysis Ownership: Owning the quantitative analysis of the performance of SA teams, customers, and products/services
  • Stakeholder Collaboration: Develop relationships and processes with Sales, Partner, Finance, HR, ProServe, and other stakeholders to identify and address reporting issues

5. Business Operations Manager Accountabilities

  • Lead Generation: Identify sales leads, pitch services to new clients
  • Business Analysis: Identifying and mapping business strengths and client needs
  • Growth Strategy Development: Developing growth strategies and plans (short, medium, and long term)
  • Efficiency Management: Ensuring each division is running efficiently and meeting necessary targets
  • Relationship Management: Maintain a good working relationship with new and existing contacts
  • Reporting: Delivering accurate and timely reports to the Managing Director on a regular basis
  • KPI Management: Compiling SMART-focused KPIs for the entire team, to be reviewed and adjusted regularly
  • Business Development: Following up new business opportunities and setting up meetings alongside account managers
  • Team Leadership: Holding regular meetings with team members to enhance professional performance and development and maximize operations
  • Process Improvement: Driving continuous improvement, identifying process improvements, and building business cases for operational enhancement

6. Business Operations Manager Functions

  • Project Management: Define and manage projects to deliver further operational efficiencies
  • Team Management: Managing a team in a rapidly changing and complex environment
  • Business Analysis: Analysis and analytics with respect to consulting and professional services business
  • Performance Monitoring: Monitor the performance of the team by defining and tracking SLOs and KPIs
  • Leadership: Leading effectively in a complex and virtualized/matrixed organizational environment
  • Deal Support: Support & guide the AMER Deal Desk team to define commercial proposals for managed customers
  • Risk Management: Identify priorities and escalate to the Senior management team any deals with significant financial risk
  • Team Engagement: Constantly ensure the team is engaged and equipped to deliver successfully against business goals
  • Business Consulting: Provide both strategic and tactical business insight and consulting to drive profitable growth and operational excellence
  • Stakeholder Collaboration: Work closely with the various functional teams to ensure the best collaboration happens between the team and their main stakeholders

7. Business Operations Manager Job Description

  • Sales Pipeline Management: Monitoring the sales pipeline and project delivery
  • Reporting: Providing regular reporting to the HQ Management
  • Problem Definition: Partner with product and GTM teams to define problems
  • Decision Analysis: Articulate the option space and characterize tradeoffs
  • Opportunity Identification: Identify opportunities to grow the FRL ecosystem and business
  • Leadership: Lead the team by providing guidance, training, and mentorship, setting sales quotas and goals
  • Sales Strategy: Creating sales plans, analyzing data, assigning sales territories, and building the team
  • Strategic Presentation: Present recommendations to leadership, including the Reality Labs Product and FB Finance executive teams
  • Relationship Building: Build relationships with a variety of cross-functional partners and influence them to act on recommendations
  • Market Analysis: Develop a deep, quantitative, and qualitative understanding of users, ecosystem participants, and competitors

8. Business Operations Manager Overview

  • Initiative Design: Design and deliver critical initiatives for the go-to-market groups
  • Project Planning: Create project plans for key initiatives and execute against them
  • Team Leveraging: Leverage not only the Operations team but also cross-functional teams and external partners
  • Relationship Development: Develop excellent working relationships with cross-functional partners and external vendors
  • Customer Experience: Deliver a frictionless SaaS experience for customers, measured through tangible results and outcomes
  • SaaS Expertise: Expertise in SaaS go-to-market technologies and process automation, specifically CRM, marketing automation, and customer success technology
  • Project Management: Established track record of managing technical projects to successful delivery, collaborating across a broad set of participants
  • Process Management: Manage business processes, identify areas for improvement, and implement process updates and revisions
  • Facilitation: Facilitate workshops and brainstorming sessions with key stakeholders across cross-functional teams to identify growth and improvement areas
  • Strategic Presentation: Present insights and plans to cross-functional team members and management, driving the delivery of the agreed solutions

9. Business Operations Manager Tasks

  • Execution Accuracy: Accuracy in execution of Area Trade Managers’ and Regional Key Account Managers’ Annual Customer Plans.
  • Performance Assessment: Assesses the impact of marketing, medical, and external factors on distributor account performance.
  • Program Oversight: Oversees the effectiveness of each trade program executed by Area Trade Managers and Regional Key Account Managers versus mechanics and investment entailed.
  • Distribution Management: Ensures distribution of specific brands and SKUs to the appropriate store and channel classifications for all areas assigned.
  • Stock Availability: Ensures on-time shelf availability and minimized Out of Stock for specific brands and SKUs in critical stores and channels for all areas assigned.
  • Execution Management: Ensures flawless execution of local and Cycle Plan programs in-store (through coordination with National Key Account Execution Teams).
  • Sales Timing: Ensures 75% of the month’s total actual sales for all distributors assigned must be delivered before the last 7 calendar days to ensure efficient logistics and delivery lead times.
  • Returns Management: Ensures account returns must be properly documented, evaluated, and picked-up on time after approval. Amounts must be within the allowed thresholds versus sales.
  • Invoicing Management: Ensures on-time invoicing of VMI stocks for distributors and receiving according to scheduled dates.
  • Payables Oversight: Ensures outstanding payables of distributors to Wyeth are settled within the allowed duration.

10. Business Operations Manager III Roles

  • Strategic Partnership: Be a critical partner to the ABS team to develop a prioritization framework and help drive prioritization of business needs across all functions.
  • Cross-Functional Collaboration: Work with cross-functional partners across Sales, Marketing, Operations, and Analytics to understand automation business needs.
  • Process Improvement: Identify and recommend areas or processes that can be improved via systems enhancements and automation.
  • Requirement Scoping: Scope tool/automation requirements and partner with the ABS team to build business requirement documents.
  • Impact Analysis: Analyze and assess business impact (revenue or cost-saving potential) compared to effort required to drive prioritization.
  • Roadmap Execution: Partner with ABS on developing and executing a roadmap to implement new automations for the business.
  • System Support: Support testing, change management, training, and deployment of ABS systems & tools within cross-functional teams.
  • Relationship Building: Build productive and positive relationships across the organization at all levels to drive influence.

11. Business Operations Manager Additional Details

  • Priority Management: Understand the end-to-end business needs to manage priorities most effectively.
  • Challenge Resolution: Help to unblock challenges/mitigate risks across the organization.
  • Coordination: Coordinate across the budget champions for each team.
  • Guidance Provision: Provide guidance and clarity on timelines and action items.
  • Contract Negotiation: Negotiate and execute all vendor contracts.
  • Contract Management: Manage the POs and SOW for global vendor contracts.
  • Efficiency Improvement: Drive efficiencies and identify opportunities for synergy.
  • Stakeholder Updates: Provide regular updates to various levels of stakeholder groups.
  • Plan Management: Proactively address and communicate deviations from the plan.
  • Budget Planning: Partner with Finance, establish a budgeting calendar, and drive the finance planning process and communications across the budget champions and Leadership Team reviews.

12. Business Operations Manager Essential Functions

  • Growth Initiatives: Leading or participating in other key commercial growth initiatives.
  • Team Support: Support the management team with planning, organizing, and coordination.
  • Market Analysis: Identifying, tracking, and communicating market insights, dynamics, and untapped opportunities.
  • Strategic Leadership: Lead/co-leading strategic planning initiatives as well as business review sessions.
  • Presentation Preparation: Coordinating with teams and preparing slide decks for executive and other major presentations/events.
  • Budget Management: Managing operational budget and coordinating quarterly planning and forecast based on sales activities.
  • Process Design: Designing and/or improving processes and channels to communicate business performance.
  • Team Communications: Leading the communications with the NEU team on business updates and milestones.
  • Strategic Problem-Solving: Proactively identify issues, areas of enhancements which provide value-added insights, and lead/implement strategic initiatives.
  • Operational Coordination: Coordinating leadership operational cadence and aligning with cross-functions on an efficient collaboration model.

13. Business Operations Manager III Role Purpose

  • Report Management: Review, monitor, and respond to daily reports.
  • Partner Support: Support partners across Patient and Market Access.
  • Issue Coordination: Coordinate issue resolution with appropriate stakeholders.
  • Relationship Management: Manage the relationship with Hub partners to ensure optimal performance and issue resolution.
  • Issue Monitoring: Monitor email boxes and escalate issues including research of issues via telephone, email, data points.
  • Collaborative Delivery: Work in close collaboration with therapy areas leads to deliver results on departmental goals.
  • Program Support: Support program management of day-to-day operations and implementation of patient support Hub Services and patient support programs.
  • Representation: Represent Patient Services Hub and Distribution Services Team with internal stakeholders and externally with Hub Services Partners.
  • Stakeholder Collaboration: Partner and collaborate as a point of contact with internal stakeholders as it relates to Hub Services and program-specific inquiries and escalations.
  • Compliance Assurance: Ensure external partners are in compliance with standard operating procedures related to REMS, Adverse Events, and Global Safety guidelines.

14. Business Operations Manager General Responsibilities

  • Quality Management: Support the management of the quality of the program including call monitoring.
  • Budget Management: Manage budget, headcount for business plans involving complex analytics.
  • Team Leadership: Lead and ensure team engagement across the whole organization.
  • Continuous Improvement: Evaluate project progress and results against success metrics.
  • Proactive Solutions: Anticipate business needs to proactively provide solutions based on analysis of multiple sources of data.
  • Process Re-engineering: Create or re-engineer processes, resources, and/or structure to gain productivity and other project improvements.
  • Operational Execution: Execute quarterly business reviews, standard operating procedures and business rules, conduct training, and monthly KPI metrics tracking.
  • Strategic Partnership: Partner with business leaders to help develop their business strategy and Management Operating System.
  • Complex Problem Solving: Manage and solve complex problems involving multiple projects or a large complex project involving cross-functional teams.
  • Forecast Management: Ensure outlooks and forecasts are accurately represented and opportunities/risks managed to the business’ benefit.

15. Business Operations Manager Key Accountabilities

  • Procurement Management: Manage procurement of IT and non-IT services and goods.
  • Leadership Support: Support leadership for any ad-hoc reports and presentations.
  • Budget Monitoring: Ensure timely review of capital expense budget items to stay on plan.
  • Forecast Collaboration: Partner with engineering teams to forecast changes in Azure spend.
  • Compliance Enforcement: Reach out to individuals who do not adhere to the requirement.
  • Dashboard Revamp: Revamp existing Excel-based dashboard for better value add.
  • Process Assessment: Assess and understand the end-to-end process for better efficiencies and effectiveness.
  • Capability Development: Help the leadership in skill enhancement and capability building of the group.
  • Business Reporting: Reporting and tracking of projects, staffing, financials, SLAs, forecasting, and other key business metrics in business plan versus actual.
  • Compliance Management: Drive the compliance and the policies to ensure that the Business unit is always compliant and audit-ready.
Relevant Information
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