WHAT DOES A BUSINESS OPERATIONS SPECIALIST DO?
The Business Operations Specialist manages financial processes efficiently, from compiling detailed expense reports to reconciling accounts using systems like Workday. Expert in communicating complex policies and travel guidelines to stakeholders, this role ensures compliance and clarity. Responsibilities also include organizing travel, processing orders, and maintaining accurate documentation for seamless operations.
A Review of Professional Skills and Functions for Business Operations Specialist
1. Business Operations Specialist Duties
- Team Collaboration: Participates in cross-functional teams
- Subject Expertise: Supports organization as a subject matter expert
- Initiative Support: Assists management with the leadership of key department initiatives
- Training Development: Develops and manages trainings to enhance knowledge and job skills
- Process Improvement: Develops internal work procedures and initiates process improvements
- Department Liaison: Liaises between various departments and cross-functional teams
- Team Leadership: Provides direction and coaching to other team members
- Data Analysis: Researches and analyzes data, compiles and prepares reports for upper management
- Resource Management: Provides information and direction to resources through various delivery channels
- Inquiry Management: Uses system and personnel resources to successfully address inquiries from internal business partners
2. Business Operations Specialist Details
- Innovation: Develop innovative solutions to complex issues
- Operations Management: Manages daily operations and billing of audience partners as a DSP
- Relationship Building: Communicates effectively with partners to build strong working relationships
- Process Execution: Ensures seamless process execution as per requirement
- Improvement Identification: Identifies areas of improvements in services/processes and systems
- Market Analysis: Identifies market trends and provides inputs to Business Head for expansion of partner ecosystem
- Project Contribution: Undertakes additional tasks/projects/initiatives that contribute to the team/organization growth
- Quality Control: Reviews and provides feedback on project deliverables for team members serving as a point of quality control
- Team Collaboration: Works closely with a team comprising Account Managers, Digital Ad Operations, and Product / Technology
- Expertise Application: Applies broad expertise in department and/or line of business function management and applies advanced knowledge to wide-ranging issues.
3. Business Operation Specialist Responsibilities
- Business Planning Support: Contributes and supports business planning to accomplish goals of Partner Managers.
- Customer Coordination: Coordinates with various functions/departments for customer management in terms of ordering, contracts, AR collection.
- Performance Reporting: Provides customers' AR performance report and reviews with the sales team periodically, implements action plans.
- Credit Advisory: Provides professional opinions to the credit team on order release and credit application.
- Policy Implementation: Implements the credit & collection policy and procedure, achieves the performance target of collection rate.
- Relationship Maintenance: Maintains good relationships with clients.
- Custom Service: Performs special AR statements or services required by clients.
- Risk Reporting: Predicts and reports the risk of planning, material FCST, and customers’ AR accounts in a timely manner.
4. Business Operation Specialist Job Summary
- Policy Compliance: Ensures submitted expenses are in compliance with travel and expense policies.
- Content Feedback: Provides feedback on educational content materials.
- Financial Comparison: Compares purchase orders, prices, terms of payments, and other charges.
- Office Management: Actively participates in office management, including handling assigned tasks.
- Equipment Management: Manages office equipment and supplies, receives and processes office mail.
- Audit Responsibility: Is responsible for audit and compliance activities as directed by the Manager, Business Operations.
- Expense Processing: Reviews, processes, and releases for payment/rejects electronic expense reports in the expense management system.
- Expense Monitoring: Manages weekly status expense report queue, follows up with users for returned or un-submitted/unreconciled expenses and expense reports.
- Competitor Analysis: Develops actionable competitor intelligence with a focus on competitor strategies as it relates to educational and reentry activities.
- Invoice Processing: Submits invoices for payment ensuring the information is entered accurately and adheres to organizational procedures.
5. Business Operations Specialist Accountabilities
- Expense Reporting: Compiles and inputs final receipts in a comprehensive expense report.
- Policy Communication: Communicates appropriate policies and processes clearly to stakeholders.
- Order Management: Diligently follows through on all orders to ensure payments are processed timely.
- Travel Planning: Plans and organizes travel for students and faculty, including prior authorization.
- Documentation Compliance: Communicates the intricacies of policies and ensures sufficient documentation is submitted.
- Travel Coordination: Works on behalf of faculty and students to submit travel requests in travel system, Concur.
- Order Collaboration: Collaborates with faculty, students, and vendors to track and process orders from start to finish.
- Guideline Communication: Understands and communicates complex travel guidelines to travelers to ensure reimbursements will be received.
- Account Reconciliation: Performs verification and reconciliation of operations accounts using Workday, the financial management system for ASU.
- System Management: Manages computer system input, purchase order, invoice, receipt, and report output, and system operation procedures.