• Support diversity in day to day operations
• Ensure quality Tier-1 and Tier-2 support to customers
• Assist in monitoring and support of customer infrastructure systems and applications
• Document and implement internal improvements to processes to meet service levels
• Ensure Drivosity installs/ TV services are complete day to day
• Communicate day to day progress of projects and operational needs to management
• Analyze and identify customer needs and determine how operations can be altered 
• Improve service to customers and better meet their needs.
• Assist the leadership in leading expansion plans for the market.
• Help to coordinate local key marketing activities

Skills: Customer Support, Infrastructure Management, Process Optimization, Project Communication, Needs Assessment, Installation Oversight, Market Expansion, Customer Service Improvement

• Building lasting and effective relationships with customers
• Focusing on the fulfillment process from start to finish.
• Providing customers with a superior buying experience.
• Identifying new and profitable opportunities for the business 
• Improving how work is accomplished creating superior value for customers 
• Determine resolution, communicate to appropriate internal contacts
• Identify, investigate and resolve discrepancies/processing problems
• Inventory of kitchen and office supplies including restocking a
• Reconciles departmental purchasing card transactions monthly
• Processes and reconciles complex transactions including review of supporting documentation for accuracy and completeness

Skills: Customer Relationship Building, Fulfillment Management, Enhanced Buying Experience, Opportunity Identification, Workflow Improvement, Conflict Resolution, Discrepancy Investigation, Inventory Management

• Ad hoc project support and project management
• Troubleshooting vendor issues for other personnel 
• Handle detailed case notes and record-keeping within CRM system
• Support CIO by organizing and distributing research documents
• Able to thoroughly collect and organize information 
• Maintaining the highest level of confidentiality.
• Proactively display initiative and critical thinking required to mitigate customer and bank risk.
• Communicates tactfully and professionally with all internal and external customers.
• Perform backup for various functions within the Business Operations group
• Exemplify consistent strong attention to detail in all areas and responsibilities of the role.
• Provide data-driven recommendations relating to professional development and training opportunities for client-facing staff

Skills: Project Management, Vendor Support, CRM Management, Research Organization, Information Handling, Confidentiality, Risk Management, Professional Communication

• Participate and contribute to bi-monthly business planning finance meetings
• Provide financial budgeting, reporting, planning, and auditing.
• Build alliances and partnerships with other organizations under the Digital umbrella.
• Track all active Cyber Security department personnel and ensure proper access is given 
• Coordinate with security to process workflows for campus badge provisioning and follow Day-1 readiness process.
• Manage the asset reconciliation report and perform frequent manual updates to ensure all departmental assets are accounted for.
• Regularly manage, edit, and analyze the organization wide asset reconciliation report to obtain financial metric data for analysis
• Work with metrics team to track all employee training requests and course requirements for the organization.
• Support Cybersecurity teams by managing the contractor onboarding process and follow standard of work.
• Ensure all legal and regulatory documents are processed and monitor compliance with laws and regulations.

Skills: Business Planning, Financial Management, Partnership Building, Personnel Tracking, Access Coordination, Asset Management, Training Coordination, Contractor Management

• Adhere to all service desk policies and process guidelines
• Participate in department training in order to effectively support end-users
• Create and update documentation based on projects or the needs of the department
• Completion of all assigned project work in a timely manner and high level of quality
• Ensure assignment or escalation of all unassigned Service Desk tickets in accordance with SLAs
• Ensure all service desk tickets have appropriate data logged in order to support effective reporting
• Follow guidelines of the change control processes set by Business Operations and other departments
• Be available outside normal business hours tasks for emergencies or tasks that need to be completed outside standard hours
• Maintain a working-level proficiency with all technologies, tools, and processes used within the department
• Troubleshoot, research, and resolve technical problems and incidents in a timely and professional manner with high customer satisfaction

Skills: User Training, Documentation, Timely Projects, Ticket Management, Change Control, Emergency Response, Tech Proficiency, Troubleshooting

• Provide input into the lifecycle design of company products and services 
• Ensure seamless integration within the company’s delivery model
• Problem solve matters for the business and escalate to the management team
• Prepare analysis for senior management in response to customer escalations
• Develop and maintain business processes to ensure concrete goals are achieved
• Provide administrative support to the General Manager for monthly reporting requirements
• Analyse and identify areas of improvement within the company’s processes 
• Procedures based on findings, including the inter-departmental process relationships that impact the customer journey
• Utilise performance and research tools to develop and execute strategies to drive customer satisfaction and retention
• Investigate and provide advice to the General Manager and Head of Digital Account Management on matters relating to the digital customer experience

Skills: Product Lifecycle Input, Integration Management, Problem Solving, Senior Management Analysis, Process Development, Administrative Support, Process Improvement, Customer Satisfaction Strategies

• Assist enablement teams by providing feedback on effectiveness of training materials
• Enable end-users by encouraging use of existing documentation
• Measure effectiveness and efficiencies of business processes 
• Look for opportunities for continuous improvement
• Work with Business Operations Supervisor and Business Operations leadership to meet department and organization strategic goals
• Maintain minimum required SLA and Customer Satisfaction standards as determined by department leadership
• Collaborate and engage campus facilities team for employee and team relocation, space requests, and office addition
• Perform auditing and spot-checks at various points throughout the customer journey to ensure quality and adherence to company processes
• Grow knowledge of company products/services through company trainings and resources to aid in customer queries
• Consolidating cross-functional reporting related to KPI achievement, forecasting, and variance analysis

Skills: Training Feedback, Documentation Support, Process Evaluation, Continuous Improvement, Strategic Collaboration, SLA Compliance, Facilities Coordination, Quality Assurance

• May be responsible for managing budget expenditures
• Developing new partnerships and organizing key events.
• Recommend process improvements for every day operating procedures
• Assist with information and research for marketing.
• Collect first-hand market insights, regularly provide user feedback
• Ensure documentation is accurate and expenses are matched to the correct accounts
• Researches transactions using multiple reporting tools and analyzing historical data
• Assists with ongoing process improvement
• Works with and leverages relationships with Directors and Managers across functions to implement organization wide initiatives.
• Prepare and re-affirm accuracy of monthly headcount by cost center for distribution to executive team

Skills: Partnership Development, Process Improvement, Marketing Support, Market Research, Documentation Accuracy, Transaction Analysis, Cross-Functional Collaboration, Reporting Accuracy

• Make suggestions for enhancement and simplification
• Maintain strong, trusted relationships within all cross-functional partners
• Maintain a thousand foot view of the end-to-end publishing workflows
• Conduct initial research of inquiries and discrepancies using applicable tools
• Support the documentation and creation of training materials for existing processes 
• Lead the onboarding process for new hires including requesting all needed software and equipment 
• Triage issues found by Publishing, escalating to other teams and following them through to resolution
• Offering an informed business perspective on questions and requests from cross-functional teams
• Develop and improve metrics, streamlining the calculation and presentation of key performance indicators (KPIs)
• Develop and drive communications plans to keep all key stakeholders aware of upcoming build events, major title launches, planned tool improvements, etc.

Skills: Enhancement Suggestions, Relationship Management, Workflow Oversight, Research & Resolution, Training Support, Onboarding Leadership, Issue Triage, Business Perspective

• Strong analytical, communication and organizational skills required
• Ability to influence through effective verbal and written communication skills.
• Capacity to work in a global, cross-functional organization.
• Ability to balance workload and achieve key deliverables.
• Ability to pay close attention to details and demonstrated leadership ability.
• Collaborative approach to working within a team environment.
• Ability to build relations and work independently
• Self-motivated, passionate about technology and high sense of responsibility.
• Experience in operations, business analysis, demand planning or related experience.

• Fluency in written and spoken English (C1 level of English)
• A collaborative, flexible, and open mindset
• High personal impact and positive energy and research and Analysis
• Strong communication skills, comfortable presenting both face-to-face and remotely
• Continuous job/business/task follow-up
• Time management and multitasking skills in order to handle multiple tasks
• Ability to develop and propose solutions for clients
• Analytical skills for analyzing client data
• Strong organizational skills and attention to detail
• Report writing and presentation skills

• Experience interacting with large customers.
• Ability to interact with key customers to drive clarity in customer demand trends. 
• Experience working in corporate environment within a business operation function.
• Experience with vendor management, contract, and invoicing.
• Experience working with carriers/telecom industry and external vendors overall.
• Solid experience working with Microsoft Office 365 suite of products
• Experience working in SAP, Ariba, and Remedy 
• Demonstrated experience identifying customer and business problems
• Ability to coordinate, aggregate and present data from various systems and report in a concise manner.
• Ability to support the creation of product requirements and plans to pursue opportunities to address identified problems.

• Strong academic background, relevant degree 
• Commitment and passion to pursue a career in business operations.
• Proven relationship-building skills with peers and more senior colleagues
• Language skills are highly desirable (but by no means essential).
• A positive can-do attitude and professional demeanor.
• Able to work well in a team, but also individually to solve problems.
• Strong and proven analytical and problem-solving skills and exceptional attention to detail.
• Prior experience with Excel, including macro writing, pivot tables, data analysis and presentation.
• Maintaining high performance under time pressure and a willingness to go the extra mile.
• Excellent communication skills, verbal and written in a manner appropriate to the audience at all levels.

• Effective written and verbal communication skills
• Experience in the financial services industry. 
• Experience in working with LPL Financial 
• Excellent verbal and written communication skills
• Flexible in working environments and with time
• Excellent organization skills with attention to detail
• Proficient in MS Office Suite applications (Outlook, Word, Excel, Access, Project)
• Ability to work with precision and accuracy in a fast-paced environment
• Ability to be organized, detail-oriented, flexible, and dependable
• Experience working and interacting with high-level executives, public officials, and stakeholders

• Experience in a related business environment.
• Confident use of PowerPoint and working knowledge of the rest of the Microsoft Office suite.
• Excellent technical, analytical, research and critical thinking skills.
• Ability to use business systems, including Microsoft Office Suite, Salesforce and SAP.
• Ability to create reports, analyze data and aggregate results.
• Ability to extract, interpret, and analyze data for ongoing analysis.
• Excellent verbal and written communication skills, including strong interpersonal skills.
• Ability to work effectively with cross-functional teams and sales professionals.
• Ability to work effectively independently and in a team environment with shifting priorities.
• Knowledge of Bloomberg Industry Group markets or other similar company, products, services, and customers

• Experience in graphic representations
• Ability to manage complex projects and multi-task.
• Experience in sales, marketing, or related field.
• Ability to articulate their ideas and any challenges to a wider group of stakeholders are essential.
• Additional language skills are not essential but would be desirable. 
• Professional experience in an international environment
• Understanding of how strong analytics can drive improvements in areas of responsibility.
• An enthusiasm to contribute to the success of the team by responding to various needs
• Strong working knowledge of Mac environment and Microsoft Office applications
• Basic knowledge of CRM (Salesforce, Redtail) and accounting 

• Federal Acquisition process knowledge/experience
• Knowledge of the Federal Strategic Sourcing Vehicles
• Knowledge of Firm Fixed Price and Time/Materials government contracts
• Knowledge and understanding of Federal Acquisition Regulation (FAR)
• Knowledge and understanding of Homeland Security Acquisition Regulation (HSAR)
• Obtained a Certified Federal Contracts Manager (CFCM) Certification
• Experience in performing federal acquisition support services and other activities
• Excellent computer/reporting skills, including a high level of proficiency with MS Excel
• Understanding of the federal acquisition lifecycle from inception of need to contract/program/project completion
• Ability to interpret, apply, or create federal acquisition and program/project management procedures, rules, policy, regulations and guides

• Strong data analytical and research skills
• Multitask, prioritize, and manage time efficiently
• Ability to communicate effectively, both orally and in writing
• A positive, self-driven team-member mentality with a desire to learn
• Excellent communication skills, Articulate and able to present to senior-level stakeholders
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Accurately resolve lead qualifications based upon established criteria
• Proficient in the following Microsoft applications: Word, Excel, PowerPoint, Outlook
• A Common Understanding of the Competencies in the Contract Management Body of Knowledge (CMBOK) Relevant Experience