WHAT DOES A BUSINESS PROCESS ANALYST DO?
The Business Process Analyst plays a crucial role in enhancing productivity by working closely with the executive team and overseeing several strategic initiatives. This position is pivotal in communicating objectives across business and product teams, ensuring alignment within the Professional Services organization. Through rigorous analysis and a proactive approach to process improvement, the Business Process Analyst drives efficiency and supports the implementation of the Digital Delivery transformation program.
A Review of Professional Skills and Functions for Business Process Analyst
1. Business Process Analyst Duties
- Data Management: Ensuring adherence to data management and security standards
- RPA Support: Supporting RPA Developer in BOT development
- Documentation: Documenting and translating customer business functions and processes
- Process Design: Involving mapping existing processes and designing improved ones.
- Requirement Interpretation: Interpreting business requirements for business & IT stakeholders.
- Business Case: Providing business case justification for the identified improvement opportunities
- Conversion: Converting into Business Process Improvement Plans & Proposals.
- Standard Compliance: Creating and ensuring compliance with business process modeling standards and taxonomy
- Risk Assessment: Ensuring adequate risk assessment and benefits are performed in every business process improvement initiative with participation from legal/audit/compliance.
- Research & Analysis: Holding meetings, researching processes, collecting data, analyzing information, and performing related tasks.
2. Business Process Analyst Details
- Process Improvement: Assist in identifying areas for process improvement
- Technology Utilization: Use technology to drive efficiencies.
- Collaboration: Collaborate effectively with business users to define and document detailed business requirements for project requests.
- Solution Delivery: Deliver technical solutions that meet business requirements.
- Best Practices: Understand and follow best practices for application development projects
- Metadata Management: Create, edit, and maintain all project metadata
- Project Support: Address project manager questions and requests related to project data and reports
- Report Generation: Generate project budget/resource reports
- Leadership: Lead and support the yearly Annual Operating Planning process
- System Expertise: Support PPMS system entry, become subject matter expert on the tool
3. Business Process Analyst Responsibilities
- Data Framework Creation: Create new, experimental frameworks to collect data
- Requirement Integration: Collect, analyze, document, and integrate requirements from multiple process owners
- Recommendation Application: Apply and make recommendations for the process, data, and applications/systems
- Process Review Coordination: Coordinate and conduct reviews and assessments of business process documentation
- Standard Development: Understand, apply, and develop process standards, guidelines, and tools.
- Analytics Development: Design and develop business performance measures and predictive analytics tools
- Dashboard Building: Build multi-layered dashboards which allow for a summary data view and a detailed data view
- Data Collection: Collect data from various sources (SAP, SharePoint, various databases)
- Data Conversion: Work with data templates to convert data from various ERP systems to SAP data formats.
- Technology Utilization: Utilize technological tools and business system applications to manage, synthesize, and interpret data
4. Business Process Analyst Accountabilities
- Issue Resolution: Troubleshoot issues and provide user support
- Report Building: Build custom reports and address other ad hoc data requests
- Data Audit: Perform regular data audits to ensure that data is up to date and accurate
- Database Collaboration: Collaborate with database developer to troubleshoot issues and expand database functionality
- Metric Reporting: Report on monthly/quarterly/annual metrics, perform ad hoc analysis on project metrics
- Model Standardization: Standardize and upload financial models into PMO System
- Meeting Participation: Participate in all relevant meetings such as sprint planning, daily scrums, team discussions, and risk identification
- SME Interaction: Interact closely with business subject matter experts and owners to gather, interpret, and validate business process information
- Process Analysis: Analyze business processes and report on improvement opportunities, cross-process dependencies, and risk
- Continuous Monitoring: Provide continuous monitoring and management reporting of ongoing Business Process Improvements initiative/projects progress and status.
5. Business Process Analyst Functions
- Automation Identification: Responsible for identification of automation potential and process mining use cases
- Data Utilization: Responsible for improving data utilization beyond current standards
- Process Documentation: Document and analyze corporate finance processes
- Result Evaluation: Evaluate and present results and provide recommendations accordingly
- Backlog Support: Support in delivery of all backlog items to all corporate finance functions
- Requirement Definition: Define business requirements and report to stakeholders
- Process Monitoring: Monitor and create process mining analyses
- Business Analysis: Create a detailed business analysis outlining problems, opportunities, and solutions
- Technology Integration: Integrate new technologies and evolve the current data architecture into a future-proof landscape
- Ecosystem Design: Contribute to the design of a completely new digital service ecosystem with management of corresponding business processes
6. Business Process Analyst Overview
- Workflow Analysis: Analyze workflows as assigned to identify efficiencies.
- Culture Development: Assist in creating a culture of continuous improvement.
- Thought Leadership: Provide thought leadership on business process excellence and continuous improvement.
- Project Management: Manage day-to-day project requirements from the Business Process Manager.
- Resource Coordination: Ensure resource availability, follow up on open items, and facilitate coordination with other departments.
- Workflow Documentation: Document existing and target workflows, measure potential efficiency gains, and monitor process improvements.
- Data Analysis Support: Assist management in the capture, analysis, and presentation of data to support business decisions.
- Requirement Identification: Identify business and functional requirements, including as-is and target processes and data flow in relation to projects impacting the Business Line's business model.
- Change Assessment: Assess the impact of changes on existing organization and business processes and ensure all project interdependencies are identified.
7. Business Process Analyst Tasks
- Business Liaison: Acts as business liaison to IT and application support
- System Expertise: Demonstrate good working knowledge, provide system and process expertise
- Consultancy Support: Consultancy and operational support to the business teams and operation staff
- Training Leadership: Conduct training and communicate system, policy, and process changes.
- Project Leadership: Leads business process-related projects requiring coordination with various functions
- Process Improvement: Work on continual process improvement, lead compliance-related activities
- Audit Management: Perform and organize monthly audit reviews on rolled out processes.
- Problem Evaluation: Evaluate users’ business problems and recommend business systems solutions and processes.
- Recommendation Making: Make the right recommendations to meet the project objectives and to drive incremental improvements.
- Scope Expansion: Expand the job scope & participate in new/ongoing projects according to the latest business requirements.
8. Business Process Analyst Roles
- Process Support: Support business process improvement in identified areas
- Development Execution: Execute small developments for the team and support larger VTIS projects.
- Local Support: Support local implementation managers in their application of the Finance solution
- SAP Support: Support Finance workstream activities for cross-functional SAP deployment projects
- Expertise Building: Build & develop expertise in a range of business processes relating to data migration and testing
- Documentation: Work with local key users and other stakeholders to document the “As-Is” business processes and systems
- Requirement Identification: Work with the GPO/Business Process Specialist to identify core business requirements for the “To Be” systems/processes
- Improvement Identification: Identify improvement opportunities via process analysis and collaboration with local business SMEs
- SAP Collaboration: Work with VTIS SAP Functional Team Leads / Process Owners to develop understanding & expertise of VT SAP Template
9. Business Process Analyst Duties
- Knowledge Transfer Support: Support Knowledge Transfer of SAP Template to local Business SMEs
- Training Material Development: Support development of training materials and process documentation
- Data Management: Support data selection, conversion, and cleaning activities for the Business Process Specialist
- Gap Analysis: Support identification of solution gaps between business requirements and VT SAP template
- Collaboration Assistance: Work with the GPO/Business Process Specialist to assist the SAP Functional Team Leads / Process Owners
- Gap Solutions: Identify options for any gaps and assess/select the appropriate solution
- Testing Support: Support Integration & User Acceptance Testing Activities with local coordination of business SMEs
- Change Management: Identify Change Impacts and contribute to plans for stakeholder engagement, communications, and training
- Cutover Support: Support Cutover/Go Live activities and provide first line local support during Post Go Live “Hypercare” Support phase
10. Business Process Analyst Details
- Business Support: Supporting businesses to further improve.
- Excellence Deployment: Deploying Excellence Practices in the organizations supported.
- Functional Alignment: Ensuring alignment and execution within functional domains.
- Process Documentation: Document the “to be” process flows based on the business requirements document.
- Capability Delivery: Delivering results on capability building throughout work streams within the vision and objectives of the business.
- Stakeholder Collaboration: Work with key stakeholders to document “as is” processes within operations to support the identification of business improvement opportunities.
- UAT Assistance: Assist user testing (UAT) to ensure that business and technical requirements have been properly delivered based on the solution.
- Operational Support: Assist in ‘Business as Usual’ activities such as data collection & analysis, creation of reporting/presentations, and completion of monthly audit/risk controls.
- BRD Completion: Complete business requirements document (BRD) that shows the impact on existing processes, systems, and people where a solution is identified to solve problems to enhance customer needs.
11. Business Process Analyst Job Summary
- Budget Oversight: Provide budgetary oversight and leadership for Infrastructure Directorate budget management
- Finance Partnership: Partner with the Aero IT Finance team, as necessary, on all projects and requests involving Aero Infrastructure budgets
- Cost Review: Review weekly/monthly actual cost data, identify anomalies, and facilitate discussions with appropriate stakeholders
- Audit Coordination: Work with stakeholders to validate that charging is correct and perform ongoing, random audits of the financial data
- Budget Strategy: Work with stakeholders to create, communicate, and execute strategies and plans related to budgets
- Data Reporting: Respond to requests for data extracts and generate reports related to Aero Infrastructure budgets from all associated systems
- Cross-Team Collaboration: Assist in collaborating with teams inside and outside of Aero on matters affecting budgets, including non-Aero systems that depend on Aero cost data
- Dashboard Development: Extract monthly cost data from Aero DR Reporting and work with Programmer to format and build the monthly Expense and Capital Budget Dashboard
- Variance Facilitation: Facilitate the documentation of monthly, YTD, and Y/E variance explanation and host a monthly review with stakeholders
- Variance Documentation: Summarize and document the variance explanations in Finance’s Monthly Operating Review slide deck
12. Business Process Analyst Job Description
- Process Documentation: Identify and document all the business processes in existence between the Finance team and the Harris Business Units.
- Stakeholder Leadership: Lead discussions with stakeholders to understand business processes.
- Process Clarification: Clarify process objectives and scope through interviews, workshops, and other engagement sessions for business process redesign/improvement.
- Data Documentation: Document common data needs across the Corporate and Business Unit groups.
- Repository Development: Develop and maintain a repository of business process flow maps for existing processes.
- Waste Identification: Identify areas of waste within existing business process flows.
- Process Design: Design common business processes across Harris and develop standard business process flows for common data needs within Harris.
- Policy Integration: Identify and incorporate policies, accounting controls, and regulatory standards into existing processes, if deficient.
- Exception Documentation: Identify and document Business Unit processes that are necessary exceptions to common business processes.
- Training Development: Work with the Harris corporate trainer to build a repository of business process onboarding training for Finance and acquired Business Unit staff, and develop the training delivery process.
13. Business Process Analyst Details and Accountabilities
- Policy Interpretation: Gather, assess, and confirm interpretation of new and/or changing policies and procedures.
- Manual Development: Develop and maintain the online policies and procedures manual using specialized software and internally developed process.
- Communication Maintenance: Maintain open communication with departmental points of contact.
- Effectiveness Monitoring: Monitor the effectiveness of existing policy and procedure documentation.
- Update Coordination: Ensure the P&P team is kept abreast of procedural changes.
- Training Updates: Provide Instructional Designers / Trainers updates to ensure instructional material is being developed from the most current Policies and Procedures.
- Material Maintenance: Develop, update, and maintain the Policies and Procedures reference material in an online environment.
- Inefficiency Identification: Identify inefficiencies by monitoring changes in procedure and coordinating cross-functional audits.
- Practice Streamlining: Provide support for the streamlining of business practices as they relate to policies and procedures.
- Regulatory Compliance: Create policies and procedures consistent with and resulting from regulatory, compliance, and legal changes.
- Business Collaboration: Work with business unit contacts to ensure such updates made and approved within compliant timeframes.
14. Business Process Analyst II Additional Details
- Process Improvement Support: Supports continual process improvement activities through Kaizen events and Six Sigma methodology to optimize process efficiency, reduce costs, and lead-times.
- Lean Development Support: Supports the development of Lean processes, continuous improvement, standard work, problem solving, value stream mapping, training, and employee involvement.
- Process Optimization: Optimizes CSS processes to enhance product quality, efficiency, and process repeatability.
- Efficiency Identification: Identifies opportunities to increase efficiency through customization of the CSS business applications.
- Business Translation: Translates CSS business needs into actionable improvement items within CRM and other functional business systems.
- Cross-Functional Collaboration: Works cross-functionally with groups across the company on process improvement projects.
- Lean Education: Supports Lean education programs and acts as a Lean expert throughout the CSS department and the Tandem Organization overall.
- Training Provision: Provides training to CSS personnel on procedure, process, and system changes.
- Compliance Assurance: Ensures work is performed in compliance with company policies.
- Lean Initiative Leadership: Runs Lean initiatives that focus on identifying and delivering recommendations to drive strategic initiatives, business performance, and operational improvements.
15. Business Process Analyst I Essential Functions
- Executive Collaboration: Work closely with the executive team and will have an immediate impact on productivity.
- Strategic Oversight: Oversee several strategic initiatives with the primary focus on communicating objectives between businesses and product teams to the wider Professional Services organization.
- Process Improvement: Improve current processes and coordinate organizational procedures for optimized efficiency and productivity through a process of current state analysis and recommendations.
- Business Line Oversight: Oversee the Professional Services’ business line updates and perform other ad hoc analyses and additional reporting.
- Training Oversight: Oversee the Professional Services’ graduate onboarding and training processes to ensure that it meets evolving organizational requirements.
- Effectiveness Analysis: Help measure and analyze the effectiveness of the Professional Services organization’s communications efforts.
- Improvement Planning: Develop plans for ongoing improvement with particular emphasis on the Digital Delivery transformation program.
- Operational Support: Provide operational and communications support to the Professional Services leadership team by project managing various horizontal initiatives.
- Initiative Execution: Execute strategic business initiatives from development through successful execution under the guidance of the Professional Services and Capital Markets leadership teams and relevant corporate functions.