WHAT DOES A BUSINESS PROCESS MANAGER DO?

The Business Process Manager promotes a process-driven organization by driving positive change through process discipline, alignment, and governance. This role involves developing strategic process solutions in collaboration with partners to meet business needs and implement complex business processes and plans. The manager also identifies and assesses process improvements and organizational strategies to enhance efficiency and effectiveness, while mentoring others on best practices.

A Review of Professional Skills and Functions for Business Process Manager

1. Business Process Manager Details

  • Process Development: Define, implement, and document Air Freight Partner and Procurement processes (e.g. partner management, capacity procurement, controlling, rate quotations).
  • Process Alignment: Align interfaces with Global Air Freight Operations Process Owner to ensure full compatibility and efficiency between operational processes.
  • Continuous Improvement: Drive continuous improvement of standard and customized processes to ensure quality and efficiency.
  • Business Requirements: Define business requirements for IT systems in close collaboration with Product and Engineering departments.
  • Standard Operating Procedures: Set up standard operating procedures for key processes and train process users.
  • Knowledge Management: Develop knowledge management concepts for Air Freight processes and systems.
  • SOP Documentation: Create and modify SOP documentation that communicates and guides processes to end-users.
  • Business Process Reviews: Conduct Business Process Reviews with key stakeholders to capture business needs, goals, and objectives.
  • Collaborative Design: Collaborate with customers and IT teams to design automated solutions that drive efficiencies.
  • Systems Administration Support: Provide Systems Administration support by providing functional solutions to end-users.

2. Business Process Manager Responsibilities

  • Requirements Analysis: Work directly with business analysts to identify and specify extremely complex business requirements and processes.
  • Solution Evaluation: Research and evaluate alternative solutions and recommend the most efficient and cost-effective solution for systems design.
  • System Design Documentation: Develop clear and concise system design documentation, present and explain design decisions to peers and business/product SMEs.
  • System Optimization: Analyze existing system and programming logic to provide more efficient and optimized solutions.
  • SOP Development: Write step-by-step instructions (SOPs) on how to change processes in a way that all those involved in the process can understand.
  • Process Improvement Implementation: Oversee the process improvement implementation process.
  • Team Collaboration: Work with managers, team members, and other employees to ensure that the plan is clear and can be applied quickly and efficiently.
  • Process Monitoring: Continue to monitor and assess various processes to ensure that they are producing the desired outcomes.
  • Process Adjustment: Make changes to steps in each process to adjust improvements to reflect better results in production, cost reduction, and other targeted outcomes.
  • Team Training: Ensure that all PS team members are familiar with relevant procedural changes.
  • Procedure Documentation: Oversee the training of teams and creation of documents addressing new procedures and policies.

3. Business Process Manager Job Summary

  • Process Evaluation: Evaluate, design, execute, measure, monitor and control business processes.
  • FTE Requirements: Determine FTE requirements to support the processes.
  • Collaboration: Collaborative across all departments of the organization to help improve the management of a business process.
  • Innovate Processes: Focus on the entire process from beginning to end, introducing innovation into the process.
  • Activity Analysis: Perform activity analysis by identifying and determining the duties, responsibilities, and specifications of a given job.
  • FTEs Caculation: Calculate and determine the number of FTEs needed to perform the activities.
  • Documentation: Break down various business processes with flowcharts, manuals, and other documentation outlining current practices.
  • Improvement Analysis: Get the big picture by assembling this data and studying ways to make improvements to one or many steps.
  • Costs Reduction: Increase productivity, reduce costs, improve time management or make needed changes to other aspects of the process.
  • Measurement Tools: Develop measurement tools and quality control points to enhance operating capabilities.

4. Business Process Manager Accountabilities

  • Process Documentation: Analyze processes and create appropriate process documents to be presented to resources assisting in the development and support of systems for TPS.
  • User Training: Train user groups on system activities that make up the business processes.
  • Milestone Monitoring: Establish milestones and monitor adherence to plans and schedules, identify process problems and obtain solutions.
  • Employee Direction: Direct the work of employees assigned to the program from other areas.
  • Primary Contact: Act as primary contact for marketing to cash cycle activities within systems.
  • Project Review Leadership: Lead project review sessions with internal stakeholders to discuss cost, schedule, and technical performance.
  • Internal Reviews: Conduct recurring internal reviews addressing costs, schedules, risks, and other process or system considerations.
  • Status Communication: Issue and communicate program status to leadership, steering committee, and other stakeholders.
  • Issue/Risk Management: Manage project issues/risks promptly, escalating when necessary.
  • Collaborative Relationships: Foster collaborative working relationships within business operations, IT, and with external consultants to execute the delivery of system processes.

5. Business Process Manager Functions

  • Collaboration: Work collaboratively across all departments of the organization to help improve the management of a business process.
  • Innovation: Focus on the entire process from beginning to end, introducing innovation into the process.
  • Facilitation: Facilitate process improvement discussions, work with cross-functional teams and groups to accurately capture workflows and opportunities.
  • Assessment: Review intake of all workflow requests to properly assess needs and assign resources.
  • Support: Support with the rollout and design of BPM framework and methodology.
  • Leadership: Lead/Manage Process Improvement activities including but not limited to facilitated working groups and opportunity prioritization meetings and roll-out.
  • Coordination: Coordinate business process improvement strategies with internal stakeholders.
  • Implementation Oversight: Oversee all aspects related to the implementation stages of business process improvement initiatives.
  • Policy Management: Ensure that policies and procedures are revised, updated, and centrally located for accessibility by all teams who perform tasks within the process.
  • Six Sigma: Apply Six Sigma Methodology to identify and design opportunities to eliminate waste, cut costs, and increase automation across functions.
  • Documentation: Work closely with the Technical Writer(s) to create instruction guides and/or job aids.

6. Business Process Manager Job Description

  • Business Process Management: Initiate, propose, align and iterate within the business end-to-end processes across multiple departments.
  • Process Standardization: Ensure processes and standards are always up-to-date, known and used across the organization.
  • Change Management: Play a role in change management, and be able to go into the field operations to explain and help in the concrete implementation within the relevant teams.
  • Requirement Formalization: Work in close collaboration with the systems team to formalize functional and technical requirements for tools, in line with agreed processes, if necessary.
  • Training Support: Collaborate with the training team to provide training support on any new processes for the end users.
  • Continuous Improvement: Be responsible for monitoring the effectiveness of the processes and driving continuous improvement.
  • Acquisition Support: Support the development of Statements of Work, RFPs, CDRLs, and other acquisition-related material.
  • Financial Management: Support financial management of the SIGINT portfolio, including the fiscal year budgeting process.

7. Business Process Manager Overview

  • Sales Data Analysis: Diagnosis sales data and develop sales insights and operation solution
  • Sales Force Development: Develop sales force plans and implement systems to enhance sales effectiveness
  • CRM Program Management: Manage major CRM programs to manage customer data and ensure sales operation effectiveness
  • Dashboard Preparation: Prepare dashboards and analytics solutions to support CRM system
  • System Improvement: Develop continuous improvement and maintenance of sales force system
  • Business Process Alignment: Ensures Business Processes are in line with the organization’s strategic goals
  • Global SCM Project Leadership: Leads global SCM projects for optimization and further development of processes and software
  • Supply Chain Process Implementation: Ensuring Supply Chain processes are implemented properly when new business applications are applied
  • Process Improvement Identification: Identifying areas of improvement, creating and presenting process improvement reports
  • Business Process Improvement Oversight: Overseeing the implementation and continuous improvement of new business processes
  • Tool and Process Training: Develop, implement, execute, and train others on tools, techniques, and processes
  • Schedule Coordination: Coordinate review schedules and timelines with Government customers.

8. Business Process Manager Details and Accountabilities

  • Business Process Improvement: Develop, recommend, coordinate, and implement changes to existing business processes and systems.
  • Customer Experience Enhancement: Support the organization in attaining its goals while enhancing the overall customer experience.
  • Process Optimization: Monitor and optimize internal business processes for efficiency and effectiveness.
  • Cross-Functional Alignment: Foster a cross-functional alignment to achieve end-to-end customer-centric process harmonization.
  • Contract Lifecycle Management: Utilize tools for managing the contract lifecycle, from opportunity to contract.
  • Supply Chain Automation: Implement and manage supply chain automation and digital transformation (EDI, order to invoice, spare parts, and instrument lifecycle management).
  • Business Intelligence: Analyze data insights related to customer and product data using SAP or Tableau.
  • Master Data Management: Work hand in hand with the Commercial IT team to ensure a consistent and harmonized company-wide master data environment for main business applications.
  • Global Best Practices: Act as an ambassador for global best practices within all customer supply processes.
  • Localization: Ensure that country-specific needs are taken into consideration.
  • Collaboration: Actively collaborate within the work stream, across work streams, and functional areas.

9. Business Process Manager Tasks

  • Database Management: Create and maintain a database of milestones based on existing data.
  • Report/Dashboard Development: Create and develop reports/dashboards to capture internal customer support efforts and present KPIs.
  • Systems Integration: Work with different systems to gather, report, and ascertain critical process performance trends and perform statistical analysis and trend analysis.
  • Data Presentation: Organize data and prepare clear and concise presentations (using expert-level PowerPoint skills).
  • Statistical Analysis: Deliver sustainable results using statistical analysis tools and project management methods.
  • Process Development: Develop sustainable and scalable process solutions.
  • Cross-functional Collaboration: Organize and facilitate cross-functional forums, meetings, and activities that drive engagement and alignment across SIG and business partners.
  • Project Sponsorship: Act as the sponsor/primary stakeholder for global cross-BU supply chain improvement projects.
  • Acquisitions/Divestitures Support: Assist with acquisitions/divestitures regarding supply chain workstreams.
  • Automation Leadership: Lead supply chain automation initiatives.

10. Business Process Manager Roles

  • Process Discipline: Promoting a process-driven organization and driving positive change through process discipline, alignment, and governance
  • Strategic Process Solutions: Developing strategic process solutions through collaboration with partners that meet business needs
  • Process Design: Designing, developing, and implementing complex business processes and/or plans
  • Process Improvement: Performing and implementing process improvement initiatives
  • Project Support: Supporting projects and project managers in all phases of projects, from a subject matter expert role
  • Mentoring: Mentoring and instructing others on process methodology and best-known methods
  • Continuous Improvement: Utilizing proven methodologies to assess process disconnects and continuously improve
  • Efficiency Assessment: Identifying and assessing process, organizational structure, and business strategies to improve efficiency and effectiveness
  • Collaboration: Collaborating with peer groups across Micron and maintaining alignment on best-known methods and coordination between initiatives
  • Process Monitoring: Proposing and implementing methods to monitor and measure the health and effectiveness of existing business processes
Relevant Information
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