Job Summary: 

• Provide direct support to both internal and external customers/Operators and end users
• Help set up hardware or software, troubleshoot and diagnose connectivity/data access problems, and answer questions about hardware or software
• Support and perform pre-site installation inspections, workflow analysis, design, coordinate, and project manage installations.
• Support and perform software-related installation and configure software in the equipment and associated peripherals.
• Train and coach Field Service Engineers and distributors, customers and provide expert knowledge to their IT departments on configuration, operation, maintenance and first line troubleshooting of the instruments/machines/equipment and associated automation IT infrastructure.
• Coordination and implementation of interfaces between equipment, automation, associated peripherals and customers' IT information systems.
• Support customers in improving their equipment and automation information management procedures and processes to ensure uninterrupted operation/function and up-time.
• Support mandatory and optional software and firmware patches, upgrades and retrofit pushes via remote E-Service
• Act as technical liaison and advisor to customer service teams, distributors, customers and their other vendors' IT departments.
• Keep stakeholders informed/updated
• Communicating with and briefing the customer, keeping them updated at all times
• Escalates IT incidents to the next service levels or requests additional assistance from specialists and provides the necessary follow-up to ensure the problem has been resolved to the customer's satisfaction.
• Support rolling out new proactive IT service tools and processes.

Skills on Resume: 

• Customer Support (Soft Skills)
• Hardware Setup (Hard Skills)
• Software Troubleshooting (Hard Skills)
• Workflow Analysis (Hard Skills)
• Project Coordination (Soft Skills)
• Software Configuration (Hard Skills)
• Technical Training (Soft Skills)
• System Integration (Hard Skills)

Job Summary: 

• Manage incoming calls from the 800#, and be the first line of support to the users.
• Resolve or divert a ticket to a second line of support located in other Wonderful sites.
• Manage incoming chat sessions from the Customer Portal, and be the first line of support to the users.
• Manage Ticketing Software (Cherwell experience) queues for incoming tickets generated from email or the Customer Portal.
• Resolve those tickets categorized as Tier 1, divert Tickets to a second line of support, or alert Tier 3/Management if a trend is detected or a critical system is down.
• Promote and educate the users on best Information Security practices to maintain the network secure from internal and external threats.
• Install and troubleshoot software, including antivirus, firewall, Anti-Spyware, Office 365 Apps, etc
• Information System Hardware troubleshooting.
• Operating Systems Reloads, Computer Imaging.
• Install and configure software based on the information systems policies and procedures.
• Assist with Network Administration, including New user setup and removal, Active Directory moves, adds and changes, and Windows general troubleshooting. 

Skills on Resume: 

• Ticket Management (Hard Skills)
• User Support (Soft Skills)
• System Troubleshooting (Hard Skills)
• Network Administration (Hard Skills)
• Software Installation (Hard Skills)
• Security Awareness (Soft Skills)
• Active Directory (Hard Skills)
• Communication Skills (Soft Skills)

Job Summary: 

• Coordinate team strategy to maintain computer equipment and systems in working order 
• Respond to reports of equipment malfunction
• Diagnose, repair, replace, and adjust PCs and laptops to provide the highest level of IT support to both internal and external users
• Assist in the training of users on supported software 
• Ensure that users are adequately knowledgeable in hardware use
• Manage and maintain servers, printers, and copiers, including deployment by GPO
• Work with the IT Manager and team to evaluate and implement new systems and solutions.
• Implement on-prem and cloud-based systems administration, authentication, and remote access services.
• Offer and provide timely technical support to staff with various applications to perform daily tasks while providing quality support to the assets and users.

Skills on Resume: 

• System Maintenance (Hard Skills)
• Hardware Repair (Hard Skills)
• Technical Support (Soft Skills)
• User Training (Soft Skills)
• Server Management (Hard Skills)
• Cloud Administration (Hard Skills)
• Team Coordination (Soft Skills)
• System Implementation (Hard Skills)

Job Summary: 

• Receive and prioritize incoming work orders, ensuring resolution. 
• Maintain an accurate log of work orders and resolutions
• Provide support for hardware and software products 
• Provide escalation assistance for end-user and technical staff support.
• Participate in the updating and organization of IT policy and procedure documentation
• Maintain legal licensing, hardware inventory, and maintenance schedules (patch management)
• Provide anti-virus integrity monitoring
• Advise the IT Manager on network, systems, services, and security postures
• Monitor system performances, prepare progress reports, and document operational troubleshooting procedures

Skills on Resume: 

• Work Prioritization (Soft Skills)
• Issue Tracking (Hard Skills)
• Hardware Support (Hard Skills)
• Software Support (Hard Skills)
• Policy Documentation (Hard Skills)
• License Management (Hard Skills)
• System Monitoring (Hard Skills)
• Network Security (Hard Skills)

Job Summary: 

• Help design, build, and support the IT infrastructure of the company and its facilities
• Help with everything in IT, from configuring laptops to designing network maps
• Take ownership of IT support of software and hardware issues reported, log and see problems through to resolution
• Research best practice IT solutions
• Diagnose and troubleshoot technical issues, including account setup and network configuration, firewall, VPN, WIFI, email, Microsoft 365 apps, AWS, Azure, and other company-related hardware and software
• Properly escalate unresolved issues to appropriate internal/external teams
• Prioritize and manage several open issues at one time
• Follow up with employees to ensure their IT systems are fully functional after troubleshooting
• Maintain a high level of customer service and pride in work completed
• Maintain software audits and compliance
• Document technical knowledge in the form of diagrams, notes, and manuals

Skills on Resume: 

• Infrastructure Design (Hard Skills)
• Network Configuration (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• Issue Management (Soft Skills)
• Customer Service (Soft Skills)
• Cloud Platforms (Hard Skills)
• Software Compliance (Hard Skills)
• Documentation Skills (Hard Skills)

Job Summary: 

• Providing support for desktop and enterprise IT projects
• Day-to-day help desk support
• Administering internal infrastructure, including Microsoft Exchange, Active Directory, MSSQL, and G Suite
• Supporting VPN and other network services
• Troubleshooting, researching, and resolving hardware and software issues
• Maintaining and administering IT security policies when handling support requests
• Participating in continuous education on technological changes and advancements.
• Being responsible for the assignment and tracking of all company devices (computers, routers, switches, phones, printers, scanners).
• Overseeing maintenance, upgrades, and backups to analytical workstations.
• Responding to Help Desk Tickets

Skills on Resume: 

• Help Desk (Soft Skills)
• Infrastructure Administration (Hard Skills)
• Network Support (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Software Troubleshooting (Hard Skills)
• Security Compliance (Hard Skills)
• Device Management (Hard Skills)
• Continuous Learning (Soft Skills)

Job Summary: 

• Involved with systems administration of Information Technology operations for applicable state and/or county agencies, including the installation, troubleshooting, and maintenance of servers
• Assist with Active Directory, Group Policy setup, Dynamic Host Configuration Protocol configuration, System Back-up and Restores, and have strong knowledge of the interactions between server systems and the network
• Provide day-to-day support to staff and computer labs by identifying problems, troubleshooting, and providing technical assistance and training to staff on appropriate usage
• Ensure that daily file server backups are 100% completed
• Provides guidance to staff regarding work procedures, technical issues, work priorities, and special requests about office technology
• Coordinates equipment repair, ensuring maximum up-time of all equipment
• Coordination and inventory of supplies for all office equipment
• Reports all issues and resolutions to the Regional Information Technology Manager

Skills on Resume: 

• Server Administration (Hard Skills)
• Active Directory (Hard Skills)
• System Backup (Hard Skills)
• Technical Support (Soft Skills)
• Staff Training (Soft Skills)
• Equipment Maintenance (Hard Skills)
• Inventory Coordination (Hard Skills)
• Issue Reporting (Soft Skills)

Job Summary: 

• Takes architectural specifications and considers business to create cost-effective, high-quality infrastructure solutions to operate the business.
• Improves infrastructure, process and toolset by engaging with other IT projects and professions to eliminate barriers and direct IT toward best practices.
• Participates in complex projects of long duration, providing execution.
• Provides analysis, design consultation, and evaluation for technical or infrastructure projects.
• Manages technical deliverables in the infrastructure phase, creating detailed architecture for technical solutions and providing accurate estimates for building components.
• Participates in the evaluation of new infrastructure technologies and new feature sets of existing infrastructure technologies.
• Maintains and shares knowledge with the team in both formal and informal settings.
• Troubleshot production and non-production issues utilizing the appropriate tools.
• Monitors and tests application performance for potential bottlenecks, identifies possible solutions, and works with developers to implement those fixes.
• Maintains security, backup, and redundancy strategies.

Skills on Resume: 

• Infrastructure Design (Hard Skills)
• System Optimization (Hard Skills)
• Project Execution (Soft Skills)
• Technical Analysis (Hard Skills)
• Architecture Planning (Hard Skills)
• Technology Evaluation (Hard Skills)
• Knowledge Sharing (Soft Skills)
• Performance Monitoring (Hard Skills)

Job Summary: 

• Identifies, plans, and coordinates various IT systems/software projects
• Identifies project requirements, develops and implements project plans, coordinates and integrates project activities, manages project resources, participates in project reviews, and takes corrective actions
• Estimates project costs and submits cost estimates for related funding plans
• Evaluates new information technologies, processes, and software for application to mission information needs
• Plans and coordinates the selection, acquisition and implementation of technologies, information systems and software
• Ensures that all are compliant with DoD IT security guidelines, practices and policy
• Defines operating criteria and monitors installation and testing to determine the quality and efficiency of technology, systems and software
• Ensures the project schedules are closely monitored to ensure requirements are being met in accordance with established budget limitations
• Meets with vendors to explain requirements and obtain cost proposals
• Evaluates vendor cost and technical proposals
• Prepares evaluations, proposals, and management briefings and presents recommendations to the DFAS Chief Information Officer (CIO), IT management and other DFAS organizations for approval

Skills on Resume: 

• Project Management (Soft Skills)
• Requirements Analysis (Hard Skills)
• Cost Estimation (Hard Skills)
• Technology Evaluation (Hard Skills)
• System Implementation (Hard Skills)
• Security Compliance (Hard Skills)
• Vendor Management (Soft Skills)
• Performance Monitoring (Hard Skills)

Job Summary: 

• Play a lead role in migrating 350 users in 16 offices to a new Microsoft Windows domain
• Exercise due diligence in all areas of system/service activation, security, maintenance and operability for a user base with a wide range of functions
• Deep functional, technical and application expertise of Microsoft Active Directory and ideally has a broad understanding of identity and access management methodologies
• Diagnose and troubleshoot complex application and technology issues during domain migration projects
• Possess an intermediate level of technical knowledge about O365 services, administration and security
• Review and resolve application and technology issues relating to Microsoft Active Directory, network routing and/or user/system permissions as network traffic crosses disparate domains
• Identify cybersecurity vulnerabilities or potential configurations that do not align with corporate security policies or industry best practices
• Troubleshoot printer, plotter, or other peripheral problems

Skills on Resume: 

• Domain Migration (Hard Skills)
• System Security (Hard Skills)
• Active Directory (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• O365 Administration (Hard Skills)
• Network Configuration (Hard Skills)
• Cybersecurity Awareness (Hard Skills)
• Peripheral Support (Hard Skills)

Job Summary: 

• Install new Windows images on workstations, perform initial setup for users and ship to remote locations
• Escalates issues to management and/or vendors and acts as a liaison to understand the user’s problems or needs to remove barriers to issue resolution
• Assist with modifications/upgrades to systems, networks, infrastructure, cybersecurity, hosted and cloud applications and be available for overtime to meet business needs
• Identifies repetitive patterns of technical issues to uncover root causes and communicates suggestions to leadership to increase organizational performance, security, efficiency and effectiveness
• Delivers world-class customer service by positively engaging with each customer in a professional and friendly manner to ensure a consistent high degree of customer satisfaction
• Assist with planning, implementation and support of IT projects
• Possesses proficient knowledge in troubleshooting various technological components, including hardware, software, connectivity, security and mobile devices
• Provides support for Windows 10 Pro desktops, laptops and Windows servers

Skills on Resume: 

• System Imaging (Hard Skills)
• Issue Escalation (Soft Skills)
• Infrastructure Support (Hard Skills)
• Root Cause (Hard Skills)
• Customer Service (Soft Skills)
• Project Support (Soft Skills)
• Technical Troubleshooting (Hard Skills)
• Windows Administration (Hard Skills)

Job Summary: 

• Working with team members to diagnose both complex and routine computer issues
• Conducting scheduled backup operations
• Setting up workstations with computers and necessary peripheral devices
• Identifying computer or network equipment shortages and placing orders
• Troubleshooting hardware and software issues in person, remotely and by phone
• Acting quickly in crises so the company can resume normal operations as soon as possible
• Adapting quickly to changing circumstances, new standards, and requests by management
• Managing the company’s firewalls
• Installing software and hardware systems, including new equipment, anti-virus programs, CRM programs, and other tools used by the company's on and off-site employees
• Installing and configuring appropriate software
• Providing orientation and guidance to new personnel on how to operate the company’s software and hardware
• Managing technical documentation and service contracts

Skills on Resume: 

• Issue Diagnosis (Hard Skills)
• Data Backup (Hard Skills)
• Workstation Setup (Hard Skills)
• Inventory Management (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Crisis Management (Soft Skills)
• Adaptability Skills (Soft Skills)
• Firewall Management (Hard Skills)

Job Summary: 

• Provide Tier 1 desktop support for users on-site and remote
• Be responsible for IT service provisioning (i.e., add/delete users, change of access, password resets, mailbox quota management)
• Microsoft server and cloud administration (Exchange, Teams, SharePoint, File/Print)
• Review and action security center alerts and recommendations
• Analyze and review helpdesk performance
• Mobile device provisioning and troubleshooting
• Manage and own small to moderate projects
• Network troubleshooting and problem-solving
• Core Infrastructure build and maintenance
• Work with other departments and vendors on IT-related projects

Skills on Resume: 

• Desktop Support (Hard Skills)
• User Administration (Hard Skills)
• Cloud Management (Hard Skills)
• Security Monitoring (Hard Skills)
• Performance Analysis (Hard Skills)
• Mobile Support (Hard Skills)
• Project Management (Soft Skills)
• Network Troubleshooting (Hard Skills)

Job Summary: 

• Provides technical support to ensure effective hardware and software performance.
• Provides technical expertise in the installation and maintenance of hardware and system software.
• Provides end-user training when installing new equipment or software.
• Analyzes technical problems and recommends and applies required solutions.
• Develop trends by monitoring and analyzing incoming calls, problems and support requests.
• Performs tasks to improve the efficiency, reliability, availability, and stability of the computing environment.
• Be responsible for the ongoing maintenance and future planning needs of the company’s desktop environment.
• Completes tasks such as performance monitoring, tuning, and adjusting.

Skills on Resume: 

• Technical Support (Hard Skills)
• System Installation (Hard Skills)
• User Training (Soft Skills)
• Problem Analysis (Hard Skills)
• Trend Monitoring (Hard Skills)
• System Optimization (Hard Skills)
• Desktop Maintenance (Hard Skills)
• Performance Tuning (Hard Skills)

Job Summary: 

• Implements appropriate solutions to ensure that facilities and products are maintained and beneficial to users.
• Maintains documentation to ensure efficient and accurate department operations.
• Develops and maintains hardware, software, and internal systems standards and procedures.
• Maintains internal knowledge base by recording all user inquiries from initial IT Maintenance Request ticket to final resolution.
• Maintains asset records of all IT user hardware in the Entegris Asset Database to ensure ownership and tracking of all IT assets worldwide.
• Participates in the planning and execution of departmental projects with other IT team members.
• Works and communicates well with management and team members in all international locations.
• Ensures that policies and standards determined by Corporate IT are enforced throughout the Greater China region.

Skills on Resume: 

• Solution Implementation (Hard Skills)
• Process Documentation (Hard Skills)
• System Standards (Hard Skills)
• Knowledge Management (Hard Skills)
• Asset Tracking (Hard Skills)
• Project Participation (Soft Skills)
• Team Communication (Soft Skills)
• Policy Enforcement (Hard Skills)

Job Summary: 

• Performs duties with or without reasonable accommodation.
• Troubleshot and responded to customer concerns and escalations
• Creates tickets and documents issues through full and timely resolution.
• Provides support to users and contacts appropriate internal personnel or external vendors
• Notifies IT Analysts and/or IT Manager of recurring issues, providing suggested process improvements.
• Assists with projects, including gathering requirements, identifying the best approach, QA/testing, training, deployment, and documentation.
• Participates in the support of new and existing software solutions, including the testing and deployment of minor changes and major upgrades.
• Adheres to standards, policies, and pre-established guidelines to perform the functions of the job.

Skills on Resume: 

• Customer Support (Soft Skills)
• Issue Documentation (Hard Skills)
• Vendor Coordination (Soft Skills)
• Process Improvement (Soft Skills)
• Project Assistance (Soft Skills)
• Software Support (Hard Skills)
• Quality Assurance (Hard Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Responding to users with their IT office needs.
• Monitoring servers, firewall, network switches, SAS application, etc.
• Managing AD roles, Group Policy, and AD integration with Azure AD.
• Managing the O365 suite.
• Managing and monitoring all VPN’s on the Firewall.
• Troubleshooting VPN and Network issues (Cisco and SonicWALL).
• Working with the vendors to troubleshoot issues.
• Providing support and communication via email, phone, and in person.

Skills on Resume: 

• User Support (Soft Skills)
• Server Monitoring (Hard Skills)
• Active Directory (Hard Skills)
• O365 Management (Hard Skills)
• VPN Administration (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Vendor Collaboration (Soft Skills)
• IT Communication (Soft Skills)

Job Summary: 

• Troubleshoot and resolve technical problems.
• Escalate critical problems to other members of the IT Team or third-party vendors
• Implement AIOps platforms to reduce routine maintenance on equipment, network infrastructure, and applications.
• Automate database maintenance and monitoring
• Integrate all maintenance systems into a DevOps monitoring platform
• Use the DevOps platform to update maintenance logs and daily activity reports.
• Maintain data security requirements and manage security and access privileges for individuals.
• Install hardware/software and perform maintenance on PC and Mac workstations.
• Plan and assist the CIO with overall Helpdesk/IT strategies and implementations.

Skills on Resume: 

• Technical Troubleshooting (Hard Skills)
• Issue Escalation (Soft Skills)
• AIOps Implementation (Hard Skills)
• Automation Management (Hard Skills)
• DevOps Integration (Hard Skills)
• Data Security (Hard Skills)
• System Maintenance (Hard Skills)
• IT Strategy (Soft Skills)

Job Summary: 

• Provide support and maintenance of computer systems, servers, software, and printers
• Configure hardware and software for cloud-based and locally hosted solutions
• Provide support for Microsoft 365, Windows, macOS, practice management software, and other SDB systems
• Create and maintain SharePoint sites, Power Automate Flows, and Power Apps
• Implement best practices in Microsoft Admin centers
• Execute the security and compliance strategies of the organization
• Manage user accounts, groups, and permissions
• Assist with managing the hardware inventory cycle, including staging, distribution, and recovery of equipment
• Support the helpdesk by troubleshooting problems and providing resolutions
• Collaborate across all organizational departments and external resources
• Monitor systems, safeguard user up-time, and perform daily tasks by utilizing remote monitoring and management (RMM) tools
• Assist with the migration of emails and domains across tenants
• Support and assist with phone system implementations

Skills on Resume: 

• System Maintenance (Hard Skills)
• Hardware Configuration (Hard Skills)
• Microsoft Support (Hard Skills)
• SharePoint Management (Hard Skills)
• Security Compliance (Hard Skills)
• User Administration (Hard Skills)
• Inventory Management (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Assist in planning and implementing additions, deletions, and other modifications to the IT infrastructure.
• Oversee and maintain local networks to optimize performance.
• Set up workstations with computers and necessary peripheral devices (routers, printers, etc.)
• Install and configure appropriate software and functions according to specifications.
• Perform troubleshooting to diagnose and resolve problems, e.g., repair or replace parts, debug, etc.
• Interact with employees to resolve IT-related issues and provide solutions in a timely manner.
• Provide orientation and guidance to users to operate new computer equipment and software.
• Ensure the security and privacy of networks and computer systems.
• Oversee system backups, data archiving, and disaster recovery protocols.

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• Network Maintenance (Hard Skills)
• Workstation Setup (Hard Skills)
• Software Configuration (Hard Skills)
• Problem Troubleshooting (Hard Skills)
• User Support (Soft Skills)
• System Security (Hard Skills)
• Data Recovery (Hard Skills)

Job Summary: 

• Recommend and implement improvements.
• Oversee telephone system, troubleshoot problems, recommend and implement upgrades.
• Establish and maintain vendor relationships, purchase hardware and software products.
• Maintain inventory of electronic equipment and devices.
• Maintain a record/log of repairs and fixes, and a maintenance schedule.
• Ensure company assets are maintained responsibly.
• Effectively communicate relevant IT-related information to Leadership/Management.
• Understand how to communicate delicate/sensitive information tactfully.
• Deliver engaging, informative, and well-organized presentations.

Skills on Resume: 

• Process Improvement (Hard Skills)
• System Upgrades (Hard Skills)
• Vendor Management (Soft Skills)
• Asset Tracking (Hard Skills)
• Maintenance Scheduling (Hard Skills)
• Resource Management (Soft Skills)
• Information Communication (Soft Skills)
• Presentation Skills (Soft Skills)

Job Summary: 

• Ensuring business continuity and IT Availability
• Be responsible for the maintenance of local ICT systems
• Be responsible for ICT Security awareness
• Be responsible for services and support on-site.
• Coordinating rollouts of corporate tools, projects, and enhancements
• Ensuring corporate IT guidelines and policies are met
• Monitoring incidents and requests for his site.
• Ensuring agreed processes are followed by IT Partners
• Be responsible for escalations within both Neste and IT Partners
• Be responsible for KPI’s (IT Operation)
• Be responsible for Local hardware (including purchasing).

Skills on Resume: 

• Business Continuity (Hard Skills)
• System Maintenance (Hard Skills)
• Security Awareness (Soft Skills)
• Onsite Support (Hard Skills)
• Project Coordination (Soft Skills)
• Policy Compliance (Hard Skills)
• Incident Management (Hard Skills)
• Vendor Escalation (Soft Skills)

Job Summary: 

• Manage the design, implementation and ongoing operation of the systems, including public website (written in WordPress), Better Impact (Volunteer and Client Management Software), Constant Contact (Email and Survey distribution), Neon (Fundraising CRM), TalkRoute (phone), and manage the organization’s Google Workspace.
• Respond to user requests for technical support in a timely and professional manner, including on weekends.
• Complete an analysis of Neighbor Brigade’s IT strategy, planning and budgeting at a minimum of once a year, while every three years completing a volunteer software management comparative analysis.
• Assure necessary policies and procedures are in place and being implemented to ensure security, accessibility and availability of the systems.
• Negotiate and manage IT vendor and contractor relationships and agreements.
• Support the preparation of service activity and volunteer activity reports by internal staff and chapter leaders to support the marketing and public relations activities, in particular, the annual report.
• Provide support in event planning, including in-person support at fundraising events, in particular in areas of registration for Pam’s Run and registration and IT needs for the annual gala.
• Update the website on a regular basis with relevant information that is provided on the events and service activities.

Skills on Resume: 

• System Management (Hard Skills)
• Technical Support (Soft Skills)
• IT Strategy (Hard Skills)
• Policy Implementation (Hard Skills)
• Vendor Management (Soft Skills)
• Data Reporting (Hard Skills)
• Event Support (Soft Skills)
• Website Maintenance (Hard Skills)

Job Summary: 

• Directing and remoting technical support for other employees with problems with computer hardware and applications 
• Configuring workstations (PCs, laptops) and mobile phones
• Creating, applying for new, or administering existing user accounts in IT systems, like Active Directory, Outlook, MS Teams, etc.
• Participating in and developing new IT projects conducted locally and received from the VELUX Group
• Administration of users’ server shared resources permissions
• Administration and providing User Access in various systems 
• Conducting internal training for colleagues
• Servicing reports within the notification system
• Performing IT equipment maintenance
• Coordinating and managing relationships with vendors and support staff
• Closing cooperation with other IT teams
• Routing problems and tasks to the internal support group 

Skills on Resume: 

• Technical Support (Hard Skills)
• Workstation Configuration (Hard Skills)
• User Administration (Hard Skills)
• Project Participation (Soft Skills)
• Access Management (Hard Skills)
• User Training (Soft Skills)
• Equipment Maintenance (Hard Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Provide first-level contact and convey resolutions to customer issues
• Participate in Corp events and facilities work related to IT
• Participate in various Corp IT projects
• Participate in various IT purchasing duties, including software licensing costing, renewal, and maintenance
• Work closely with local management and Facilities
• Monitor and respond quickly and effectively to requests received through the IT Service Desk ticketing system and hotline
• Practice, implement, and help staff to uphold Governance-driven Corporate Standards and Policies, such as SOC2, SOX, FFIEC, and more
• Partake in the installation and management of local IT Services, including Servers, Network, storage, Desktop, collaboration tools, and Service Desk
• Work closely with Tier 2 and 3 engineers to escalate and ensure two-way communication with local staff is established

Skills on Resume: 

• Customer Support (Soft Skills)
• Event Participation (Soft Skills)
• Project Involvement (Soft Skills)
• License Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Ticket Monitoring (Hard Skills)
• Policy Compliance (Hard Skills)
• System Installation (Hard Skills)

Job Summary: 

• Track, route, and redirect tickets to the correct resources
• Walk customers through the problem-solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Document related processes and procedures and share them in the centralized IT document repository
• Participate in local onboarding and offboarding of staff
• Help users set up emails on mobile devices
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow the knowledge of Helpdesk procedures, products and services

Skills on Resume: 

• Ticket Management (Hard Skills)
• Problem Solving (Soft Skills)
• Customer Follow-up (Soft Skills)
• Process Documentation (Hard Skills)
• User Onboarding (Hard Skills)
• Mobile Support (Hard Skills)
• Customer Service (Soft Skills)
• Procedure Improvement (Soft Skills)

Job Summary: 

• Time management is key, coordinating a full schedule of property visits, vendor meetings, and conference calls across Southern CA in support of a variety of projects relating to internet connectivity for systems such as wifi, entry access, music, and security.
• Partner with cross-functional teams to understand connectivity needs for various projects, conduct site surveys, and report findings in a clear and timely manner.
• Implement internet-connected building systems and wifi at assigned locations, according to defined strategy and standards.
• Execute project tasks at the site level to support connectivity projects under management by the Community Technology Group and Construction Services teams.
• Continuously test and record the performance of connected property systems and services during site visits to ensure appropriate customer or internal service levels are being met.
• Dispatch carriers and service technicians for work that cannot be completed in-house, directing their work during property visits.
• Manage Help Desk tickets for Community Technology Group systems (voice, wifi, and broadband requests) and/or wifi trouble escalations for all Los Angeles, San Diego, Orange County, and Inland Empire communities.
• Provide regular progress reports to the Director, Community Technology Group, and Project Manager to summarize weekly schedules, document results of site surveys, and recap vendor meetings relating to projects under management by Community Technology Group.
• Document knowledge of building systems for the Internet of Things (IoT) database.
• Create standard operating procedures and serve as a subject matter expert on a variety of building systems, such as access systems, gates, common area music, A/V for entertainment systems, and security cameras.
• Develop trusted relationships with relevant vendors to ensure the highest service levels available are realized.

Skills on Resume: 

• Time Management (Soft Skills)
• Site Surveying (Hard Skills)
• System Implementation (Hard Skills)
• Project Execution (Soft Skills)
• Performance Testing (Hard Skills)
• Vendor Coordination (Soft Skills)
• Ticket Management (Hard Skills)
• Technical Documentation (Hard Skills)

Job Summary: 

• Maintain, design and/or modify the company network system to satisfy the company's demand and needs.
• Be responsible for all daily system operations, maintenance, and data backups.
• Be responsible for the generation of GMP (Good Manufacturing Practices) documentation to support system IQ (Installation Qualification), OQ (Operation Qualification) and PQ (Performance Qualification.
• Be responsible for installation, documentation and connection of all new and existing PCs according to FDA guidelines.
• Ensure all systems comply with 21 CFR part 11.
• Be responsible for the installation and maintenance of all types of software.
• Create, maintain and update Network SOP, company policies, and associated procedures.
• Control and tracking of all computer and instrument passwords.
• Maintain and manage the company's security system.
• Issue new user accounts and access cards to new employees.
• Be responsible for responding to and taking the proper steps toward system alarms.
• Design, maintain, and ensure audit trail systems are in place to satisfy regulators’ requirements.
• Validate all new programs and software following the company's quality system.
• Be responsible for maintaining and managing technical software, such as building management systems, SCADA systems, laboratory software, and other specific manufacturing software.
• Ensure all manufacturing and laboratory software backup is performed promptly.
• Be responsible for maintaining telephone and voicemail systems.

Skills on Resume: 

• Network Management (Hard Skills)
• System Maintenance (Hard Skills)
• GMP Documentation (Hard Skills)
• Software Installation (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Policy Development (Hard Skills)
• Security Management (Hard Skills)
• System Validation (Hard Skills)

Job Summary: 

• Liaise and manage vendors and suppliers of IT equipment and telecommunication services and coordinate the acquisition of the same.
• Manage with backend support, IT-related equipment, network connections (MPLS, Internet Line, SIP Truck, etc.), and back office applications
• Ensure they function properly at all times.
• Provide support and administration of global, regional and local IT systems, including local business applications
• Provide support to users on technical issues through Incident Management Software
• Provide administrative function on user accounts, mobile email and IP phones
• Strategic design, expert advice, consultation and implementation of network and IT solutions in conjunction with Business requirements and Group IT
• Promote project management best practices in the organization
• Develop integrated project plans, implementation schedules and cost estimates for local and regional IT projects.
• Track and manage project budgets, prepare project status reports, and keep management, customers and other parties informed of project status and related issues.

Skills on Resume: 

• Vendor Management (Soft Skills)
• Network Administration (Hard Skills)
• System Support (Hard Skills)
• Incident Management (Hard Skills)
• User Administration (Hard Skills)
• IT Consultation (Soft Skills)
• Project Management (Soft Skills)
• Budget Tracking (Hard Skills)

Job Summary: 

• Anticipates, evaluates and resolves multiple project issues, delays and problems utilizing project management and business expertise.
• Ensures the agreed level and standard of quality in the performance of all IT-related systems.
• Ensures compliance with corporate/regional practices, policies, procedures and local legal requirements.
• Be responsible for periodical tasks like management reporting, budgeting, business planning, cost control, resource and priority management
• Facilitates meetings, team presentations and status updates for senior management
• Conducts post-implementation assessment of projects to ensure business requirements have been met across departments and/or functional areas.
• Maintain inventory of all computer equipment and applications and ensure the correct licensing of all products
• Assess user training needs and execute and conduct relevant training
• Assist in the maintenance of other electrical equipment, such as air conditioners, power UPS, etc, for computer rooms
• Adherence to the Code of Conduct policy of the DSV Group

Skills on Resume: 

• Project Management (Soft Skills)
• Quality Assurance (Hard Skills)
• Policy Compliance (Hard Skills)
• Budget Management (Hard Skills)
• Team Communication (Soft Skills)
• Performance Assessment (Hard Skills)
• Inventory Control (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Provide primary IT support to all Engineering locations and the final users, guaranteeing the continuity of the operation in servers, specialized engineering software and systems (Teamcenter 11, Catia, NX, SAP, Optitex, TPDM, Naxus, Digitizer), computer equipment, communication equipment and printing equipment.
• Be responsible for the daily operations of computer systems, including system administration, security, process adherence and documentation (escalation rules, contingency plans, asset tracking, license compliance, etc.), equipment installation and system backups
• Installation and maintenance of communication and connection equipment, applications and upgrades, patches, new releases, and interfaces.
• Act as Project Leader for IT initiatives at the location, provide budget feedback regarding the IT and capital requirements for projects, new processes and significant changes in the Mexico Techcenter (MTC) related to information technology.
• Analyze system issues and provide solutions
• Escalates system issues to the IT Manager or to Group/Corporate IT, depending on predefined process rules.
• Provide the key Techcenter IT contact for internal and external Adient Customers
• Ensures Company IT activities are communicated in a timely fashion to the MTC Leaders.
• Leverage IT knowledge across the Techcenter
• Delivers IT best practices and shares them with the rest of the locations, and drives out costs.
• Serve as the key MTC IT representative on new program teams.
• Keep the IT Contingency Plan in good shape as Disaster Recovery Plan, Preventive Outage Plan, on infrastructure maps and monitoring of all critical assets with Manage Engine (Servers, Cisco, Teseo, Cameras, or other critical equipment), VLANS, Autoexpr, Static IP control, etc.
• Be responsible for ensuring adherence to strategic Adient IT initiatives, standard technologies, policies, security, and Business Operating System (BOS) processes throughout the MTC.

Skills on Resume: 

• System Administration (Hard Skills)
• Software Maintenance (Hard Skills)
• Network Management (Hard Skills)
• Project Leadership (Soft Skills)
• Issue Analysis (Hard Skills)
• Customer Communication (Soft Skills)
• Disaster Recovery (Hard Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Achieve goals/targets defined as IT KPIs and Global Service Desk KPIs
• Resolve Incidents, Service Requests, and other tasks within their deadlines
• Show strong performance and development in all planned objectives
• Receive, register, and work on user requisitions by Phone, Email and other channels, acting as first and second lines of support
• Be responsible for the administration of users, systems and user rights in accordance with Danfoss Standards
• Work and follow up on Incidents, Service Requests, Problems and other tasks that may be assigned
• Advise, guide and/or instruct users in the usage of products, systems and technology (software and hardware)
• Ensure proper escalation and handover of cases from the second line to the correct expert (third line)
• Provide general local on-site and hands-on IT support at the locations in Singapore, also assisting in the resolution of IT infrastructure incidents in APA regions
• Identify errors and use root cause analysis to deliver high-quality IT solutions, create high-quality documentation of systems, processes, and error resolutions
• Ensure compliance with security policies in Corporate Standards to PC clients, and other IT systems, and report any breaches to Security

Skills on Resume: 

• KPI Achievement (Soft Skills)
• Incident Resolution (Hard Skills)
• User Support (Soft Skills)
• Account Administration (Hard Skills)
• Problem Management (Hard Skills)
• User Training (Soft Skills)
• Root Cause (Hard Skills)
• Security Compliance (Hard Skills)

Job Summary:  

• Assist the IT/Building Infrastructure Manager on the operation and control of all areas of the Company's Information Technology requirements.
• Assist the IT/Building infrastructure Manager with facilities management
• Set up software, grant and maintain access rights and backup data.
• Be responsible for the maintenance and backup of the Company's internal development servers.
• Support of legacy desktops, laptops, and servers.
• Assist with service and support and product development with IT-related questions pertaining to outside networks.
• Evaluate new hardware and software to meet company requirements.
• Maintain inventory of internal licenses and track compliance.

Skills on Resume: 

• Infrastructure Support (Hard Skills)
• Facilities Management (Soft Skills)
• Access Administration (Hard Skills)
• Server Maintenance (Hard Skills)
• Hardware Support (Hard Skills)
• Network Assistance (Hard Skills)
• Technology Evaluation (Hard Skills)
• License Compliance (Hard Skills)

Job Summary: 

• Operate, maintain and support the R&D PDM applications of the CVT and PLT divisions.
• Analyze, solve and track system incidents according to defined ITIL processes.
• Implementation of new software requirements.
• Provide operation services for Teamcenter-based R&D PDM applications, in heterogeneous environments (e. g. Linux, UNIX, Windows)
• Run and monitor system interfaces
• Run and monitor server processes
• Be responsible for analyzing and solving incidents
• Interact with the R&D application owners for root cause analysis of incidents and transfer them into problems
• Develop mid- and long-term solutions for problems
• Implement and deploy software updates for R&D PDM applications.
• Keep system documentation, like the operations manual, up to date.
• Maintain ticket status in the ticket tool

Skills on Resume: 

• Application Support (Hard Skills)
• Incident Management (Hard Skills)
• Software Implementation (Hard Skills)
• System Monitoring (Hard Skills)
• Server Operations (Hard Skills)
• Root Cause (Hard Skills)
• Problem Resolution (Hard Skills)
• Documentation Maintenance (Hard Skills)

Job Summary: 

• Installs, upgrades, troubleshoots, and repairs hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN and RF devices.
• Troubleshoots any problems experienced by production equipment.
• Provides technical support for desktop software.
• Relate to a diverse group of people with courtesy and in a constructive, professional manner.
• Lifts and transports PC’s, monitors, terminals, and printers for deployment.
• Performs repairs or coordinates with vendors on more complex repairs.
• Maintains and troubleshoots networking problems and systems (PC networking, including switches and cabling, RF wireless systems, etc.).
• Answers questions regarding PC/printer software/hardware issues and makes IT recommendations.

Skills on Resume: 

• Hardware Maintenance (Hard Skills)
• Software Troubleshooting (Hard Skills)
• Technical Support (Hard Skills)
• Professional Communication (Soft Skills)
• Equipment Deployment (Hard Skills)
• Vendor Coordination (Soft Skills)
• Network Troubleshooting (Hard Skills)
• IT Recommendations (Soft Skills)

Job Summary: 

• Monitor application and database systems and infrastructure for performance and up-time 
• Triage Hosting CRM cases and resolve or assign to IT Analysts 
• Assist IT Analysts in closing open support cases and documenting for the knowledge base 
• Assist in creating change control requests
• Maintain a written general knowledge base of all issues and their resolutions
• Support Tyler product integration within the Hosted environment 
• Provide technical support for internal support departments and hosted clients
• Research options for new or improved technology 
• Respond to basic client IT issues, including password resets, account creation, and FTP site creation 
• Assist management in gathering information for reporting and audit 

Skills on Resume: 

• System Monitoring (Hard Skills)
• Case Management (Hard Skills)
• Knowledge Documentation (Hard Skills)
• Change Control (Hard Skills)
• Product Integration (Hard Skills)
• Technical Support (Hard Skills)
• Technology Research (Hard Skills)
• Account Management (Hard Skills)

Job Summary: 

• Providing friendly, fast, effective, and knowledgeable technical assistance to all employees across multiple departments, in multiple offices (on-site and remote), with multiple technical skill levels
• Troubleshooting issues that come from the ticketing system (Jira), phone calls, emails, and chats
• Deploying and maintaining employee hardware, including laptops (Windows and Mac), desktops (Windows and Mac), thin clients, and all associated peripherals
• Deploying and maintaining employee software using tools like SCCM and Jamf, as well as individual installs for specific departments
• Creating and maintaining employee accounts/licensing in Active Directory, JDE, Office 365, and other applications specific to
• Supporting multifunction printers and basic troubleshooting of A/V equipment
• Setting up and supporting the IT needs of events
• Maintaining and upholding Help Desk policies and procedures
• Working with networking, systems, and security teams to troubleshoot advanced employee and/or site issues
• Working with other IT specialists across the globe to help support their market’s needs
• Working as part of a team and/or individually to meet specific goals, timelines, and/or SLAs

Skills on Resume: 

• Technical Assistance (Soft Skills)
• Issue Troubleshooting (Hard Skills)
• Hardware Deployment (Hard Skills)
• Software Management (Hard Skills)
• Account Administration (Hard Skills)
• Printer Support (Hard Skills)
• Event Support (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Under general direction, applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering, or legacy evolution. 
• Applies specialization to conceptualize, design, construct, test and implement portions of business and technical information technology solutions through application of appropriate software development life cycle methodology. 
• Interacts with the customer to gain an understanding of the business environment, technical context and organizational strategic direction. 
• Defines scope, plans and deliverables for assigned projects. 
• Collects, identifies, defines and organizes detailed user and information technology requirements.
• Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations. 
• Confirms and prioritizes project plans and deliverables with the customer. 
• Participates in business and technical information technology solution implementations, upgrades, enhancements and conversions. 
• Understands and uses appropriate tools to analyze, identify and resolve business and or technical problems. 
• Applies metrics to monitor performance and measure key project criteria. 
• Prepares system documentation.
• Establishes and maintains security, integrity and business continuity controls and documents. 
• Participates in special studies.
• Stays current on emerging tools, techniques and technologies.
• Assists information engineers on application of specialized knowledge to coding, testing, implementation and documentation projects.

Skills on Resume: 

• Systems Design (Hard Skills)
• Requirements Analysis (Hard Skills)
• Project Planning (Soft Skills)
• Customer Interaction (Soft Skills)
• Solution Implementation (Hard Skills)
• Performance Monitoring (Hard Skills)
• System Documentation (Hard Skills)
• Security Management (Hard Skills)

Job Summary: 

• Work with on-site or off-site subject matter experts to resolve user and performance-related issues.
• Troubleshoot performance systems and coordinate solutions with the team.
• Manage the installation, testing, monitoring, operating, and troubleshooting of client hardware and software on Windows platforms.
• Install, configure, upgrade, set up, and troubleshoot all hardware and software components, ensuring compatibility with existing systems and other system interfaces, and testing for system malfunctions.
• Install, upgrade, configure, and test off-the-shelf, locally developed, and agency-provided computer software.
• Meets Risk Management Framework (RMF) for DOD Information Technology (IT) Support as detailed in DoD Instruction 8510.01, Risk Management Framework (RMF) for DoD Information Technology (IT).
• Ensures that all applicable DOD policies and security practices are implemented and maintained throughout the infrastructure for workstations and printers, such as Security Technical Implementation Guides (STIGs) to the workstations within specified timeframes driven by the Defense Information Systems Agency (DISA) and Cyber Command.
• Serves as a point of contact for resolving customer questions or problems concerning Information Technology (IT) automation systems, software and/or hardware problems, password violations, and telecommunication troubles and work orders.
• Manages Active Directory account creation, assigning security privileges and maintaining appropriate Role-Based Access Control (RBAC) for privileged and non-privileged accounts.
• Maintains awareness of current trends in information technology and performs varied research and periodical searches to identify current trends in information systems, hardware, software, and training

Skills on Resume: 

• Issue Resolution (Soft Skills)
• System Troubleshooting (Hard Skills)
• Hardware Management (Hard Skills)
• Software Configuration (Hard Skills)
• Security Compliance (Hard Skills)
• Policy Implementation (Hard Skills)
• Account Administration (Hard Skills)
• Technology Research (Hard Skills)

Job Summary: 

• Provide the best customer service experience for the employees to have the best relationship with their technology, including resolving support requests, educating, sharing knowledge with the workforce through hosting office hours and other activities, and developing and maintaining self-service content.
• Introduce the new employees to the services, acquaint them with their technology, and empower them for ultimate success in their roles by ensuring and driving comfort with all things IT.
• Support the core platforms, including GSuite, Slack, Zoom, Okta, macOS, Windows 10, and Meraki.
• Continue to strengthen familiarity and understanding of all aspects of the IT environment, including Mac/Windows/Chrome OS workstations, mobile devices, Audio/Visual equipment, and printers.
• Assist with set up and sound check for company ­wide meetings across multiple offices.
• Maintain the inventory of computers, software, and other technology equipment, such as printers, phones, and other peripheral devices.
• Create and maintain computer blueprints for different departments in the organization.
• Participate in technology projects (system upgrades and rollouts, remediation, new hire onboarding, etc.).
• Troubleshoot common hardware and software issues.
• Work with the network team to monitor and optimize the infrastructure.

Skills on Resume: 

• Customer Service (Soft Skills)
• Employee Onboarding (Soft Skills)
• Platform Support (Hard Skills)
• Device Management (Hard Skills)
• Event Support (Soft Skills)
• Inventory Management (Hard Skills)
• System Deployment (Hard Skills)
• Network Optimization (Hard Skills)

Job Summary: 

• Support specific areas of the business and manage all their vendor accounts
• Create and manage vendor management policies and procedures.
• Ensure vendor compliance with Autodesk’s documented policies and procedures
• Key stakeholder in vendor management lifecycle, including sourcing, contracting, onboarding, participating in negotiations, issue management, to off-boarding.
• Work with Business, Strategic Sourcing, Procurement, and Security teams on RF(x) processes, technical vendor evaluations, security assessments, and other projects
• Work with Business, Procurement, Finance, and Legal teams to ensure contracts have appropriate terms and conditions, service level agreements, key performance indicators, and escalation processes
• Be responsible for contract management, including compliance, oversight, and adherence to change control procedures.
• Monitor and ensure contract renewals are planned and executed well in advance of expiry
• Monitor vendor performance, financial status, and SLA/KPI monitoring.
• Drive and facilitate any disputes between the business and the supplier to a resolution
• Set up regular check-ins with vendor account managers, facilitate regular conversations between the business unit/stakeholders and vendor operations teams
• Plan and conduct regular business reviews and executive meetings at a cadence agreed with the business unit/stakeholder
• Support the business in demand planning and monitor against the plan.
• Flag overages and additional budget asks well in advance
• Partner with the platform team to ensure all relevant vendor data is automated and available on dashboards

Skills on Resume: 

• Vendor Management (Soft Skills)
• Policy Development (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Contract Management (Hard Skills)
• Risk Assessment (Hard Skills)
• Performance Tracking (Hard Skills)
• Dispute Resolution (Soft Skills)
• Business Collaboration (Soft Skills)

Job Summary: 

• Discovers the root cause of issues and communicates corrective action to clients.
• Under direct supervision, defines and/or resolves customer problems with designated product lines
• Be the first point of contact through telephone or email support.
• Works with development personnel and the product team to determine solutions.
• Receive inbound customer calls, emails, and support tickets, and work towards effective resolution.
• Communicates customer suggestions for enhancements and ensures proper handling and follow-up.
• Provides first-level technical support to the division for user inquiries and system security.
• Completely and accurately troubleshoots and handles any problems that arise at all locations, providing resolution and/or training.
• Processes hardware/software before installation (ex, orders, set-ups, and tests) according to protocol, and schedules installation.
• Identifies problems, determines, and provides/implements appropriate corrective action promptly.
• Routes second-level system questions to the appropriate parties.

Skills on Resume: 

• Root Cause (Hard Skills)
• Customer Support (Soft Skills)
• Issue Resolution (Hard Skills)
• Team Collaboration (Soft Skills)
• Ticket Management (Hard Skills)
• User Training (Soft Skills)
• System Security (Hard Skills)
• Hardware Setup (Hard Skills)

Job Summary: 

• Provide courteous and expedient support to all staff, fixing problems with workstations, mobile devices, video conference equipment, and connectivity.
• Craft and curate all appropriate documentation, including current user procedures, training materials, internal policies, etc.
• Deploy Apple and Windows-based hardware for new hires and existing employees, and support them in learning the tools and technology of the organization.
• Improve the computer deployment processes with automated scripting and imaging to scale as the company grows.
• Promote and enforce good information and physical security practices.
• Install, configure, and troubleshoot desktop/PC/mobility operating systems, hardware, software, and apps, video conference, security, network connectivity, and remote support.
• Coordinate the implementation of IT infrastructure central policies
• Support the clinics’ key user in IT issues
• Interface and coordinate external IT suppliers to grant service delivery on time and on budget
• Troubleshoot hardware and software issues related to internal IT systems
• Handle Service Desk/Helpdesk tasks, including user support

Skills on Resume: 

• Technical Support (Hard Skills)
• Documentation Management (Hard Skills)
• Hardware Deployment (Hard Skills)
• Process Automation (Hard Skills)
• Security Enforcement (Hard Skills)
• System Troubleshooting (Hard Skills)
• Policy Implementation (Hard Skills)
• Vendor Coordination (Soft Skills)