WHAT DOES AN IT SPECIALIST DO?

Published: Oct 27, 2025 - The Information Technology (IT) Specialist sets up and maintains workstations, installs hardware and software, and ensures secure, optimized network performance. This role supports onboarding/offboarding, provides user guidance, and handles troubleshooting, upgrades, and maintenance. The specialist also tracks repairs, manages inventory, and ensures smooth daily tech operations.

A Review of Professional Skills and Functions for IT Specialist

1. IT Specialist Duties

  • Technical Support: Provide day-to-day support and coordination between the Business, the various IT teams (Richmond, Novelis Regional and Global).
  • IT Oversight: Be the first point of contact for all IT activities in the plant and have complete oversight of the IT environment at the plant and all related infrastructures.
  • Application Management: Lead support and growth initiatives for existing plant applications in line with the IT Business Engagement Manager, plant management and functional users.
  • Infrastructure Coordination: Coordinate between multi-disciplinary IT teams in support of existing infrastructure.
  • Issue Resolution: Capture business issues and will coordinate with the different areas of the NNA and Global IT organization to develop solutions.
  • Application Support: Supports existing plant applications, including interfaces with regional/global systems, in line with the functional users, plant management, business analysts, and the IT Manager and the Business Engagement Manager.
  • Infrastructure Support: Support existing infrastructure in line with the IT Manager.
  • Solution Development: Capture business issues and coordinate with the different areas of the Global IT organization to develop solutions.
  • Project Management: Provide leadership, project management and ongoing support of existing specified business systems, including troubleshooting, vendor liaison, user liaison and continuous improvement and will provide leadership, project management and ongoing support of development of new or replacement business systems, initiated both within the plant and from corporate initiatives.
  • Requirements Analysis: Capture plant business requirements and help transfer the requirements to the regional IT Business Analysts.
  • Technology Evaluation: Help identify technologies that may benefit the operation and work with regional and global IT teams to ensure proper fit and alignment.
  • Process Implementation: Facilitate the roll-out in the plant of new IT processes and standards and facilitate the roll-out in the plant of new business applications or new infrastructure by the regional or global IT teams.
  • Project Coordination: Compiles project status reports, coordinates project schedules, manages project meetings, and identifies and coordinates efforts across local IT teams to resolve technical problems.
  • Systems Analysis: Identifies and analyzes systems requirements and defines project scope, requirements, and deliverables.

2. IT Specialist Details

  • Network Maintenance: Local network maintenance and installation (cabling, switches and NIC configuration, TCP/IP, NAT, TCP/IP printing, Windows network and domain services on TCP/IP)
  • WAN Management: WAN connectivity and maintenance (internet connection and services and devices configuration and maintenance)
  • Laptop Configuration: Configure staff laptops for Phase 1 procurement and work with the home office (OIMT) to configure additional laptops received in the field.
  • Cabling Design: Review project office wiring and cabling requirements, and provide technical specifications for these local procurements.
  • Technical Support: Troubleshoot ad hoc IT requests for support in the field, including GIS equipment, mobile phones, laptops, etc.
  • Server Administration: Server and server application maintenance (hardware integration, Windows 2012/2016 server maintenance, Hyper-V, WSUS services, antivirus maintenance and monitoring, backup services)
  • Client Support: Client computer hardware and application installation, configuration, and maintenance (laptops, desktops, MS Windows 10 Pro, MS Office Suite, IBM Notes, O365 general use and troubleshooting, and antivirus installation and troubleshooting)
  • Vendor Management: Management and supervision of support provided by local companies (ISP or other providers or IT services)
  • Systems Communication: Regular communication with the Home office OIMT IT Operations team regarding network, system hardware, and software changes/issues/updates and user registration, updates, and termination

3. IT Specialist Responsibilities

  • Technical Procurement: Assist in procurement and evaluation of all technical equipment (including phones, copiers, etc.) in compliance with DAI IT Standards and procedures
  • PBX Administration: Administer IP PBX extensions
  • PBX Maintenance: Maintain IP PBX hardware and phones
  • Feature Implementation: Communicate with the OIMT IT Operations team regarding the implementation of special features on the system
  • Inventory Management: Assist office managers in properly inventorying IT equipment
  • IT Assessment: Conduct IT assessments for beneficiaries and produce reports per DAI OIMT procedures
  • Procurement Specification: Prepare procurement specifications and SOWs for IT procurements per DAI standards
  • Request Review: Review all IT procurement requests in TAMIS
  • Inventory Auditing: Provide annual IT inventory and software audits
  • Policy Compliance: Maintain a good knowledge and understanding of all policies and procedures outlined in the activity’s Field Operations Policy Manual and DAI Operations Manual

4. IT Specialist Job Summary

  • SAP Support: Providing support to SAP FI-CO and SD end users, 1st, 2nd, and 3rd line.
  • Issue Resolution: Troubleshooting and fixing problems in SAP.
  • SAP Configuration: SAP configuration as per DSV-PAN Template.
  • Feature Testing: Testing new features in SAP.
  • Documentation Development: Creating and improving internal SAP manuals, procedures, and processes.
  • Team Collaboration: Working closely with the SAP Development Team and SAP users.
  • Global Coordination: Bridging the gap across time zones.
  • Customer Service: Providing high quality level of customer service in terms of the services provided.

5. IT Specialist Accountabilities

  • Vendor Coordination: Meet with vendors for installation questions and directions on-site.
  • Hardware Management: Receive and secure local IT hardware until installation.
  • Installation Support: Assist as a smart hand for IT hardware installations and validations, ensuring all is working as expected.
  • Software Configuration: Install and configure appropriate software according to security and operations specifications.
  • Asset Management: Place orders for IT-related hardware and complete asset management once received.
  • Security Compliance: Ensure the Security and Privacy policies of networks and computer systems are followed.
  • Problem Resolution: Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, reimage, etc.).
  • Ticket Management: Manage tickets for issues and projects in ServiceNow.

6. IT Specialist Functions

  • Infrastructure Management: Be responsible for the IT infrastructure and IT applications.
  • User Support: Support users and their digital workplace experience by fulfilling their needs according to the defined strategy with the best possible effort.
  • SSO Administration: Manage SSO integrations with multiple platforms and applications.
  • Service Desk Management: Manage JIRA service desk, troubleshoot and resolve issues in a thorough, timely, and professional manner.
  • Documentation Control: Maintain detailed documentation and change records for audit purposes.
  • Strategic Planning: Be part of a team creating a long-term strategy on how the Internal IT should work at Worldcoin.
  • Policy Development: Create and maintain IT policies, structures, and processes regarding IT operations and security.
  • Asset Management: Manage hardware, software, peripherals, and IT accessories.
  • Operations Management: Be responsible for the hybrid office and digital workplace-related tasks and ensure IT operations run smoothly.

7. IT Specialist Job Description

  • Workstation Setup: Set up workstations with computers and necessary technology.
  • Onboarding Support: Provide onboarding and off-boarding support.
  • Hardware Inspection: Check computer hardware to ensure functionality.
  • Software Installation: Install and configure appropriate software and functions according to specifications.
  • Network Optimization: Develop and maintain local networks in ways that optimize performance.
  • Security Compliance: Ensure the security and privacy of networks and computer systems.
  • User Training: Provide guidance to users on how to operate new software and computer equipment.
  • Maintenance Scheduling: Organize and schedule upgrades and maintenance without deterring others from completing their work.
  • Problem Resolution: Perform troubleshooting to resolve problems.
  • Maintenance Tracking: Maintain records of repairs, fixes, and maintenance schedules.
  • Equipment Procurement: Identify computer or network equipment shortages and place orders.

8. IT Specialist Overview

  • Hardware Management: Manage all existing computer hardware and update, configure, and deploy new computers.
  • Software Management: Manage all existing software and update, configure, and deploy new software.
  • Network Administration: Manage the internal network and update as needed.
  • Technical Support: Support all employees with hardware, software, and general IT technical support.
  • IT Training: Provide IT training to new employees and conduct other training sessions.
  • Security Implementation: Implement security measures, establish IT policies, and monitor compliance with customer data security requirements.
  • System Support: Support business systems used by various departments.
  • Process Improvement: Recommend and implement process improvements that enhance system reliability, security, integrity, or performance.

9. IT Specialist Details and Accountabilities

  • Business Analysis: Apply high-level understanding of the organization's business systems and industry requirements.
  • IT Liaison: Serve as a liaison between the business and IT to create and document solution designs, focusing on process analysis and re-engineering with an understanding of technical problems and solutions related to current and future business environments.
  • Data Compliance: Ensure compliance with standardized CMC data structures.
  • Data Standardization: Develop and manage initiatives that bring existing data into compliance with data standards.
  • Integration Management: Develop and maintain a process for the integration of monitoring from diverse platforms to the ADT platform.
  • Data Integrity: Interface with acquisition teams and ensure the integrity of data being integrated into the ADT platform.
  • Procedure Development: Participate in the development of CMC operating procedures and provide expertise in the utilization of data structures to achieve operational objectives.
  • Standards Support: Support the CMC standards group and interface with those who communicate data standards to internal customers.
  • Data Reconciliation: Be responsible for data reconciliations between systems.
  • Data Analysis: Be responsible for extracting and analyzing monitoring, service, and billing data from the Data Warehouse and MMB for the business.

10. IT Specialist Tasks

  • Supervisory Management: Exercise delegated supervisory authorities and responsibilities, directing, coordinating, and overseeing the work and providing similar oversight of contractors.
  • Work Planning: Plan work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work.
  • Performance Evaluation: Develop performance standards and evaluate the work performance of subordinates.
  • Talent Acquisition: Interview candidates for positions in the organization and recommend appointment, promotion, or reassignment to such positions.
  • Operational Support: Perform duties in support of the daily operation of the Systems Administration organization.
  • Security Control Development: Develop operational and system security controls for information systems.
  • Technical Advisory: Provide expert technical advice and guidance to IT leadership.
  • Service Improvement: Review, identify, and implement improvements to the services provided by the department.

11. IT Specialist Roles

  • POS Support: Maintain and support point of sale and back-office systems.
  • Store Deployment: Support new store openings, functionality enhancements, and upgrades.
  • System Configuration: Configure and maintain computers, POS peripherals, handheld terminals, and networking equipment in retail stores.
  • Customer Support: Provide first-level support to customers’ requests.
  • Issue Diagnosis: Perform diagnostics of customer issues.
  • Troubleshooting Assistance: Resolve customer issues by troubleshooting over the phone with customer contacts.
  • Issue Escalation: Refer customer issues to upper-level support.
  • On-Site Repair: Perform on-site diagnosis, repair, and upgrade of hardware or software.
  • Call Documentation: Ensure accurate documentation of all calls handled.
  • Customer Follow-Up: Perform follow-up call-backs with customers.
  • Process Compliance: Keep up-to-date on all Service Desk processes and troubleshooting procedures.

12. IT Specialist Additional Details

  • Network Maintenance: Maintain the networks at various locations.
  • Device Maintenance: Complete maintenance of IT devices and any additions to the networks.
  • Equipment Distribution: Distribute phones and laptops to employees.
  • Email Administration: Manage email accounts for the company, including creating new emails, maintaining them, and creating email distribution groups.
  • Technical Troubleshooting: Troubleshoot any hardware or software problems.
  • System Installation: Install new hardware and software, and help train employees on its use.
  • Remote Coordination: Coordinate the needs of remote employees, vendors, and contractors.
  • User Support: Provide direct support for users across the organization.
  • System Management: Manage implementations, installation, and operation of information and functional systems.
  • Operations Oversight: Manage computer operations, scheduling, and backup storage.

13. IT Specialist Essential Functions

  • System Support: Assist personnel with installation, configuration, and ongoing usability of system hardware and software.
  • Component Verification: Verify functionality of hardware and software components.
  • Issue Troubleshooting: Troubleshoot hardware and software issues in person, remotely, and via phone.
  • Server Maintenance: Assist in maintaining and supporting servers, network, backups, and other IT systems.
  • Help Desk Support: Provide Level 1/2 help desk support to solve complex technical issues.
  • Process Improvement: Assist in the improvement and development of processes based on standards such as ITIL to formalize IT support and operations using in-house managed ticketing and IT management software.
  • Project Assistance: Assist with or lead projects that may vary in complexity and may include internal and external parties.
  • Configuration Management: Ensure that configuration control is maintained for systems, data, processes, equipment, and documents.
  • Process Documentation: Assist in efforts to review, create, improve, and document maintenance system processes and procedures.
  • Training Support: Support curriculum development and creation of training materials and coordinate with internal training organizations and outside organizations.

14. IT Specialist Role Purpose

  • IAM Management: Provide IAM technical expertise and management on the implementation of assigned programs and projects.
  • Policy Review: Review IAM directives, policies, programs, and enterprise-wide functional user requirements.
  • Acquisition Analysis: Review acquisition strategies and vehicles for program-related issues to determine the impact and implications in supporting information systems.
  • Technology Research: Research current and future IAM solutions to plan for the integration of new information technologies, transition to new technologies, and retirement of previous systems.
  • Strategic Planning: Formulate long- and short-term IAM plans.
  • Requirements Analysis: Analyze plans, policies, programs, and directives to determine requirements.
  • Lifecycle Management: Review life-cycle management processes to determine support and replacement resource requirements.
  • Helpdesk Coordination: Coordinate IT helpdesk, network maintenance, and evolution.
  • Data Center Operations: Coordinate data center and central service operations.

15. IT Specialist General Responsibilities

  • Helpdesk Support: Provide exceptional Level 1 and 2 IT Helpdesk support to colleagues located onsite and offsite, including user support, computer and smartphone setup (Apple and Windows), maintenance, telecommunications, and infrastructure assistance.
  • Technical Assistance: Assist with technology needs, both in the office and at remote sites.
  • System Support: Support a variety of operating systems and applications.
  • Asset Management: Track hardware and software assets and manage inventory.
  • Project Collaboration: Work with and assist the local and global IT teams on technical projects and rollouts.
  • Vendor Coordination: Coordinate the repair and maintenance of AV, office printers, and computing equipment with outside vendors.
  • Infrastructure Monitoring: Assist with monitoring of the virtual and physical infrastructure.
  • Server Planning: Collaborate with technical workgroups to identify and document server infrastructure needs and prioritize subsequent implementation.

16. IT Specialist Key Accountabilities

  • IT Oversight: Oversee and improve NYC information technology systems and infrastructure.
  • Issue Management: Build and run a system for troubleshooting tech issues for employees.
  • Employee Onboarding: Help with onboarding new employees by setting up their tools and technology, and manage offboarding for outgoing employees.
  • Technology Rollout: Help manage the rollout of new tools and technology.
  • Office Setup: Work with the business operations team to help set up new offices locally and abroad.
  • Access Management: Manage user access and permissions to cloud applications.
  • Capacity Planning: Proactively manage upcoming technology needs as the organization continues to grow.
  • Performance Monitoring: Monitor server, application, and network key performance metrics.
  • Automation Development: Develop, maintain, and execute tools and scripts to provide automation and self-service solutions (bash/Perl/Ansible, etc.)

17. IT Specialist Roles and Details

  • Service Compliance: Accountable for projects within the acceptance to service process, ensuring compliance with AstraZeneca business guidelines such as SoX, Privacy, and GxP.
  • Process Support: Support key service processes, including Incident Management, Problem Management, Change Management, Knowledge Management, and Release Management, ensuring effective implementation.
  • Assurance Integration: Provide integrated assurance to support internal and external assurance activities.
  • Performance Reporting: Deliver monthly performance management reports and roadmaps of forward projects to the Acceptance to Service Lead.
  • Service Assessment: Accountable for the Service Design Assessment (SDA) activity from receiving support from organizations or operational teams.
  • Risk Management: Ensure key collaborators are informed of any associated risks, minimizing gaps while maintaining transparency before service acceptance.
  • Best Practice Coordination: Collaborate with Customer Best Practice roles to ensure known methods, best practices, and workarounds are accurately documented and shared for new or enhanced services.
  • System Support: Provide production support for Linux and Windows operating systems in a VMware environment.
  • Script Development: Develop and support scripts for various purposes, including security patching and system monitoring.

18. IT Specialist Responsibilities and Key Tasks

  • Helpdesk Support: Provide internal helpdesk support for employees.
  • Ticket Management: Respond to, record, track, and close tickets through help desk or problem management software.
  • Documentation Maintenance: Assist with updating and improving the internal IT wiki page documentation.
  • Computer Provisioning: Provide computers (mainly Mac OS X machines) for employees.
  • Technical Troubleshooting: Troubleshoot computer hardware, software, or network issues encountered by end-users.
  • AV Support: Troubleshoot and support the current A/V setup for video conferencing, including Cisco Codecs and Google Meet.
  • Policy Enforcement: Partner with IT team members to provide support and enforce IT policies.
  • Product Expertise: Serve as a product expert for client-facing hardware, specifically 3D scanning devices.
  • Client Interface: Act as an interface between clients and the internal operations team, collaborating cross-functionally and communicating product feedback.

19. IT Specialist Duties and Roles

  • Helpdesk Support: Provide first-level voice and email support for all IT Helpdesk tickets, resolve issues within SLA, and escalate problems clearly to the next level when needed.
  • System Deployment: Build, deploy, and maintain desktops and laptops with required operating systems and application software as per business requests.
  • Security Maintenance: Ensure all end-user computing devices are updated with antivirus software and scheduled for weekly scans.
  • Asset Management: Maintain and update the IT asset inventory.
  • User Administration: Handle onboarding and offboarding of user accounts.
  • Process Compliance: Follow ITIL processes and procedures.
  • Access Control Management: Maintain Access Control, Biometric, and DVR systems.
  • Infrastructure Management: Build and maintain IT infrastructure, including WAN/LAN networks, telephones, audio/video conferencing, and end-user computing systems.
  • Equipment Management: Maintain IT equipment inventory, manage IT assets, and oversee the e-waste process.
  • On-Site Support: Provide on-site IT support for the warehouse's daily business operations.

20. IT Specialist Job Description

  • Software Installation: Install new software and hardware components.
  • SaaS Management: Demonstrate deep understanding of SaaS services and their operations.
  • Remote Support: Support various remote offices and employees.
  • Issue Resolution: Resolve all IT system and software issues encountered by coworkers.
  • User Education: Educate coworkers on network security and best practices for computer usage.
  • Network Support: Support the day-to-day operations of the computer network.
  • System Evaluation: Regularly evaluate IT systems to ensure they meet operational demands.
  • Security System Maintenance: Set up and maintain security camera systems and warehouse badge systems.
  • Peripheral Support: Perform printer and scanner support and maintenance.
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