• Ensure all backups complete successfully accordingly to the defined process and procedure
• Update DR instructions, test them, and provide test protocols to the Supervisor on an annual basis.
• Standardize versions and ways of working
• Upgrade the hardware and update the software to the most recent approved versions and standards
• Follow approved working instructions and manuals
• Audit Software on an annual basis to identify all unapproved or unauthorized installations.
• Become an expert on the shop floor and manufacturing systems, and all local computing and communication technologies
• Communicate with peers, business staff, and the supervisor for the best usage of IT, as well as to identify opportunities for improvement.

Skills: Backup Management, Disaster Recovery, System Standardization, Hardware Upgrades, Software Updates, IT Auditing, Manufacturing Systems, Technical Communication

• Fulfill and document assigned requests in the Service Desk
• Perform root cause analysis for problems and suggest corrective measures
• Provide first-level technical support
• Configure software and hardware, install printers and scanners, set up new workstations, and install software upgrades.
• Test new or changed software or hardware before it is installed in a production environment
• Work with users and technical teams to resolve problems before approving changes for production
• Follow the Change Management process to ensure all changes are approved by Data Owners, documented, and tested before being implemented in the Production environment.
• Support plant implementations and new launches
• Attend new production launches or production changes
• Administer of DB Servers (save/restore, logs review, and troubleshooting of basic problems), Windows Servers configuration.

Skills: Service Desk Support, Root Cause Analysis, Technical Assistance, Hardware Configuration, Software Testing, Change Management, Production Support, Server Administration

• Be responsible for defining user requirements based on business needs, focusing on the key business processes and solutions in that area
• Provides input into the overall IT Solution design to ensure the needs of the business are clear and understood
• Participates in user acceptance testing and testing of new system functionality and supports the business in modifying business process instructions.
• Identifies opportunities for improving business processes through information systems and/or non-system driver changes
• Possesses knowledge of the impact of the service delivered on specific business processes or generic services
• Have knowledge of the effects of changing demands on the IT solution
• Conducts monitoring and reporting to the organization and stakeholders
• Drives process improvements with users, process experts, and IT.
• Advises and drives the decision-making process in change advisory board meetings.

Skills: Business Requirements, Solution Design, User Testing, Process Improvement, Systems Analysis, Change Management, Performance Monitoring, Stakeholder Communication

• Assist the users of the site with the use of the office automation and collaborative tools on request of the users.
• Define the needs of material equipment and accessories for the site.
• Anticipate and report changes.
• Accompany new employees during the reception and manage departures.
• Participate in the meetings led by the DI
• Make pedagogy in relation to recommendations for the use of hardware and software.
• Assist the operating team punctually.
• Ensure the dissemination and respect of the IT charter.

Skills: User Support, Equipment Management, Change Reporting, Employee Onboarding, Team Collaboration, User Training, Operational Assistance, Policy Compliance

• Manage Active Directory objects
• Workstations and Servers Update Monitoring
• Support for the department's projects
• N1 support for correspondents
• Worldwide material stock management
• Keeps documentation up to date
• Communication to correspondents (Incident, changes, etc).
• Assist administrators and IT engineers in their missions

Skills: Active Directory, System Monitoring, Project Support, Technical Assistance, Inventory Management, Documentation Maintenance, Incident Communication, IT Collaboration

• Software and hardware troubleshoots for end users via phone, email, remote, or on-site
• Provides technical training on software and hardware
• Be responsible for creating and/or updating documentation on processes implemented across technology operations
• Performs onboarding and off-boarding duties
• New device provisions and deployments
• Coordinates the repair of hardware devices for retrieval and return to end users
• Inventory tracking of computers, mobile devices, and peripherals for multiple locations.
• Oversees the replenishment and procurement of inventory across the locations
• Performs installation, maintenance, and reporting of cybersecurity applications
• Works with Office Managers in the locations to provide status updates on new and existing process changes that affect technology operations in their respective offices
• Assists in streamlining processes that enable the achievement of goals

Skills: Technical Support, User Training, Process Documentation, Employee Onboarding, Device Deployment, Hardware Repair, Inventory Management, Cybersecurity Maintenance

• Administer domain users and groups according to their rights and level of access.
• Manage and maintain corporate e-mail services.
• Provide access to the corporate data storage with the proper security for all the groups of users with specific levels of access.
• Contribute to developing a highly accessible IT infrastructure.
• Technical support of the departments during client contacts.
• Hold responsibility for the overall functionality and 24/7 365 operation of the company’s operating systems
• Install and configure hardware and software systems
• Be responsible for the help desk support of the company’s systems
• Be responsible for network management.
• Be responsible for keeping the company’s security standards and optimizing all functions directly related to the operating system

Skills: User Administration, Email Management, Data Security, Infrastructure Development, Technical Support, System Maintenance, Network Management, Security Compliance

• Be responsible for file server management
• Be responsible for applying all system backups in compliance with the company’s procedures
• Document process and systems configurations and updates
• Proactively follow the IT processes/ID management process, procedures and workflows
• Monitor the system status and inform the line manager about any discrepancies, to detect eventual need for configuration changes or upgrade of specific modules
• Investigate constantly, to evaluate and apply cutting-edge technologies within the company sector
• Prepare reports on demand for the performed tasks, as well as any work-related issues
• Be responsible for the proactive identification of problems, make an analysis and give solutions
• Consistently meets documented deadlines and objectives.

Skills: File Server Management, System Backup, Process Documentation, IT Compliance, System Monitoring, Technology Evaluation, Reporting Analysis, Problem Resolution

• Run the day-to-day IT operations at the San Francisco office.
• Provide professional and efficient IT support to the employees.
• Coordinate and manage technical projects and implementations.
• Find technical solutions for the specific needs of the employees.
• Resolve technical problems with LAN, WAN, WiFi and other systems.
• Manage equipment inventory from evaluation and purchasing to maintenance and depreciation.
• Manage all endpoint installations, upgrades and troubleshooting (for Windows, macOS, Linux).
• Configure and maintain all technical equipment, including computers, printers, switches, phones, conference rooms, TVs, and back office systems.
• Monitor and respond quickly and effectively to requests received through the IT HelpDesk system.
• Manage and maintain AV aspects of the office, including conference rooms and systems, meeting areas, projectors, and speaker systems.

Skills: IT Operations, User Support, Project Management, Technical Solutions, Network Troubleshooting, Inventory Management, Endpoint Administration, AV Systems Management

• Assists in the design, development, installation, and administration of networks and computer systems
• Ensures compliance with best practices in deployed software and security
• Assists in the acquisition, installation and use of computers, LAN, application systems, network infrastructure and telecommunication systems
• Stays current with changing regulatory requirements and best practices relating to banking, finance, and mortgage, personally identifiable information, and data security/privacy
• Performs timely workstation hardware and software upgrades and troubleshoots and resolves hardware, software and connectivity issues
• Provides technical expertise to company staff regarding technical issues on systems, phones, mobile phones, printers and all peripherals
• Provides user support, including but not limited to, complete PC/laptop setup and deployment of repaired and new systems using standard hardware, images, and software
• Trains employees on the use of PCs and other networked equipment
• Assists with IT audits and external systems testing, such as penetration testing and network assessments

Skills: Network Administration, System Compliance, Infrastructure Support, Regulatory Knowledge, System Upgrades, Technical Expertise, User Support, IT Auditing

• Ensure security of data, network access and backup systems
• Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions
• Be responsible for hardware and software evaluations
• Directs communications between hardware and software suppliers and senior management for informational updates and problem resolution
• Review and enforce written policies and procedures regarding all computer operations in the Information Technology Department and throughout the bank
• Compile and review records to determine department productivity, quality of output and cost of service.
• Develop methods to continually improve results
• Evaluate new equipment, software and processes continuously, recommend changes, and oversee their installation
• Be responsible for reviewing and maintaining policies affecting areas of operational risk
• Keep updated on all Bank policies and procedures about this position

Skills: Data Security, System Standardization, Hardware Evaluation, Vendor Communication, Policy Enforcement, Performance Analysis, Process Improvement, Risk Management

• Act as the first point of escalation for resolving all internal IT software, hardware, and wireless network connectivity issues, including setup, connectivity, functionality, and update issues for Chromebooks, PCs, Ubuntu, and Macs
• Administer workstation hardening, encryption, anti-virus installation and configuration
• Create and update documentation (design specs, project documentation, SOP documents, wikis, other misc. documentation)
• Ensure a smooth experience for employees’ IT onboarding and handle off-boarding needs
• Be the SME for all technical-related functions in Europe, provide cross-training and knowledge sharing, to empower the team to be more successful
• Manage the purchasing, vendor coordination, and tracking of IT assets, connectivity from ISPs, and software licenses in partnership with IT Procurement
• Set up and operate IT equipment to record town halls, as well as any off-site events
• Coordinate office moves and setups for all IT requirements and equipment
• Manage, install, troubleshoot, and maintain office IT equipment such as WiFi, printers, video conferencing hardware, and Geotab networks (WAN, LAN, VOIP)
• Manage and maintain IT asset inventory and software licensing, and work with Compliance to ensure that systems and software are accurately recorded, tracked, and retired to 100% of accountability standards
• Maintain overall security of the Geotab network (including virus, network security, etc) for all servers, network peripherals, and workstations
• Manage employee credentials in G Suite, DUO, and other SaaS products
• Keep all servers and workstations secure with the latest patches, service packs, and other updates
• Automate repetitive tasks with appropriate scripting languages and tools
• Mobile device management and troubleshooting (iOS, Android)

Skills: IT Support, System Security, Documentation Management, Employee Onboarding, Technical Leadership, Asset Management, Event Support, Network Administration

• Design and analyze the company's IT system and architecture.
• Create a plan to maintain and update the IT infrastructure.
• Conduct/support security and risk assessments across vendors, determining and analyzing security threats.
• Creation and/or implementation of standards related to infrastructure and workplace policies.
• Security and Technology control self-assessments, support, and monitoring.
• Maintain business continuity and disaster recovery plans.
• Define corporate security policies, standards, and procedures.
• Supervise their development and ensure that requirements are met.
• Develop strategies to handle incidents, diagnose IT system problems, inefficiencies, and weaknesses.
• Support global infrastructure (systems and network).
• Plan a timeline for the completion of projects.
• Understand and implement a technological solution for the company's business needs.
• Monitor the success of the IT solution.
• Provide advice on best technology practices.
• Train staff to use the new IT system and all updates.
• Produce detailed reports on the efficacy of the technology.

Skills: IT Architecture, Infrastructure Planning, Security Assessment, Policy Development, Risk Management, Business Continuity, Incident Response, Technology Strategy

• Support for all end-user technical and application software problem resolution
• Monitor ticketing system to ensure resolution of all incidents and/or appropriate escalation to firm technology resources promptly
• Interact with the IT team, HR, and Administrative management, leveraging relationships for excellent outcomes and end-user support initiatives
• Communicates effectively with attorneys, staff, clients, and vendors
• Provide support and training for VOIP and Softphones, Unified Collaboration Systems, and video conferencing systems
• Support the deployment of new technologies, the identification of technical needs, and effectively communicating those needs to the managing partners of the firm
• Accurate documentation of IT service requests to ensure ticket response and resolution, as well as IT Processes and Policies
• Ensure support for the National Specialty Litigation firm on both the East and West Coasts
• Maintain positive vendor relationship management and escalate issues to the IT Director
• Facilitate the setup and relocation of offices under tight timelines (technologies include desktop and user setup, printing, application support, and many others)

Skills: Technical Support, Incident Management, Team Collaboration, Communication Skills, VOIP Support, Technology Deployment, Documentation Accuracy, Vendor Management

• Support and maintain the PAE Iraq Embassy Program (IEP) Operational Network at all Iraq locations per ITFS directions.
• Provide help desk support to PAE staff and subcontractors.
• Coordinate with PAE corporate IT Helpdesk on new user account creation and maintenance.
• Accounts may include login, email, and access to PAE Business Systems
• Maintain local user accounts
• Maintain and troubleshoot PAE Operational Network infrastructure, including routers, switches, and wireless devices.
• Perform computer imaging and deployment.
• Assist users with hardware and software configuration of computers and accessories.
• Install and document approved software and peripherals
• Assist with troubleshooting and repair of IT equipment (PCs, printers, and scanners, etc.).
• Provide local client support to PAE business applications, including Maximo, Blackboard, Guest Tracker, Fleetmate and other systems.
• Provide additional assistance to support requirements and directives.

Skills: Network Support, Help Desk, Account Management, Infrastructure Maintenance, Device Deployment, Hardware Configuration, Software Installation, Application Support

• Elicit, analyze, and interpret business and data requirements to develop complete business solutions, including data models (entity relationship diagrams, dimensional data models), ETL and business rules, data management, governance, lineage, metadata and reporting elements.
• Apply automation and innovation to new and ongoing data platforms for those development projects aligned to business or organizational strategies.
• Design, implement reporting platforms (e.g., modeling, ETL, BI framework) and complex ETL frameworks that meet business requirements.
• Work with technology/project teams to understand the business meaning of data, provide analysis and requirements so that data design is fully understood and the development initiatives are in line with intended design and standards.
• Deliver business or enterprise data deliverables (that adhere to enterprise frameworks) for various platforms/servers/applications/systems.
• Provide data analysis and requirements within the enterprise platform (e.g., Hadoop).
• Implement processes aligned to data management standards, ensure data quality and requirements are embedded in/adhered to within system development deliverables.
• Develop, maintain knowledge of data available from upstream sources and data within various platforms.
• Perform data profiling using TD tooling and ad hoc system query languages to validate data analysis.
• Help development and testing teams resolve data issues.

Skills: Data Analysis, Requirements Engineering, ETL Development, Data Modeling, Business Intelligence, Data Governance, Data Quality, Process Automation

• Provides guidance to lower-level staff on how to solve difficult analytical problems.
• Provides policy guidance and instruction to others, both internally and externally.
• Performs assignments that may include shared responsibility for project/program management.
• Assignments typically require solutions to be derived by interpreting and extrapolating from situations faced in the past.
• Provides recommendations to improve procedures.
• Contributes to the preparation of complex reports.
• Act as a key point of contact for both internal and external audiences.
• Communicate the overall results of a study to FAA management, the aviation and aerospace industries, other transportation segments, and other external parties.
• Often represents FAA as a senior technical point of contact on projects, programs, and other work activities.
• Presents briefings to obtain consensus/approval of FAA environmental protection programs.
• Proposes preventive actions and methods for ensuring FAA policies and practices align with emerging changes to transportation industry operations.
• Participate in the development of recommendations for new and innovative approaches to supplement broad policies and objectives that are only indirectly applicable to emerging transportation issues.
• Plans and carries out well-established aspects of one or more programs involving diverse and complex technical issues and problems.
• Evaluates current operating practices and recommends improved procedures and cost-effective alternatives, identifying violations, preparing reports and findings, and recommending measures to mitigate or reduce environmental problems surfaced in the course of the review.

Skills: Analytical Leadership, Policy Guidance, Project Management, Procedure Improvement, Report Preparation, Stakeholder Communication, Technical Representation, Environmental Compliance

• Provides oversight and management of the following core job responsibilities escalate if the provider is unable to meet demand.
• Plans, executes and evaluates work to time, cost and quality targets.
• Assesses and evaluates risk.
• Communicates effectively, both formally and informally.
• Facilitates collaboration between stakeholders who have diverse objectives.
• Understands the relevance of their own area of responsibility/specialism to the employing organization.
• Takes client requirements into account when evaluating proposals.
• Manages communication and negotiation with the supplier to obtain the required solution design and sizing (hours of effort).
• Takes account of relevant legislation, compliance requirements, and industry regulations.
• Stays current with industry advancements and the direction of domains supported.

Skills: Team Management, Project Planning, Risk Assessment, Effective Communication, Stakeholder Collaboration, Client Management, Supplier Negotiation, Regulatory Compliance

• Thinks strategically, leveraging knowledge of domain needs across the Organization.
• Manages and audits service provider performance and productivity relative to SLAs.
• Ensures compliance with Client policies, procedures, and quality requirements.
• Interfaces directly with the business, including understanding concerns, defining requirements, engaging the business for testing and communicating incident status in business terms from information provided by the support teams.
• Acts as a point of contact where input to support audits or CAPAs.
• Works with the global team to identify continuity/disaster recovery requirements that are in place and assists in executing disaster recovery tests.
• Reports results of business continuity testing to the business.
• Manages business and support team, using good communication and teamwork to ensure collaboration among all IT teams for the good of the business.
• Manages IT process compliance with corporate, divisional, and local policies and procedures.
• Enforces audit compliance policies and standards.

Skills: Strategic Thinking, Performance Management, Policy Compliance, Business Engagement, Audit Support, Disaster Recovery, Team Leadership, Process Governance

• Work with different functions to receive demands for IT and software solutions for the production on-site
• Be responsible for the coordination of the conceptualization, development, implementation, roll-out and operation of IT and software solutions across different functions
• Work closely with the offshore software development team and end users during the development and trial phase to ensure the solutions are realistic and can solve daily business pain points
• Prioritize the IT and software solutions development based on the demand from end users in alignment with the regional/plant digitalization roadmaps
• Coordinator of IT demands regarding Operations IT on-site
• Be responsible for rolling out digital solutions on the shop floor.
• Carry out training for shop floor end users to ensure digital solutions are applied in the daily operations to support the business development in a positive and innovative way
• Multiplier for the Digitalization strategy for Operations and its sub-functions at the production site, down to the individual employee level
• Central contact person and communicator for all digital solutions within the plant.
• Collaborate with related functions/experts to troubleshoot and fix issues on time when having issues, to ensure the business, and to avoid downtime

Skills: IT Coordination, Solution Development, Software Implementation, User Collaboration, Demand Prioritization, Digital Training, Strategy Deployment, Issue Resolution

• Assist with product launches and technical support on necessary operations within Kitopi.
• Communicate and solve customers' problems via phone, email, live chat, and face-to-face meetings.
• Handle on/off-site computer hardware and network problems at any point in time
• Overall end-user IT support on day-to-day IT-related tickets
• Implementation and training of staff on all new products/features
• Document user manuals on process flows and new requirements after coordinating with teams on new features
• Ensure tickets are picked promptly, making sure they are resolved correctly without breaching the SLA
• Troubleshoot system issues and escalate them to support teams

Skills: Product Support, Customer Communication, Hardware Troubleshooting, IT Assistance, Staff Training, Documentation Management, Ticket Resolution, System Troubleshooting

• Enable the interfaces and exports for each property (before the onsite team's arrival).
• Partner with implementation teams to support the specific cut-over activities as the hotels move from Opera to EMMA (reconciliation activities, shut-down activities, validations, etc.).
• Work with the network to get firewall ports opened.
• Support project planning processes, including adapting schedules
• Provide technical development and support skills in multiple environments.
• Understand EMMA architecture, standards, road map, etc., and ensure the implemented solution aligns with IT/EMMA standards.
• Assist in organized systems tests and post-implementation audits to determine proper system functionality.
• Use expertise to identify and recommend continuous improvement opportunities, cost-saving opportunities, etc.
• Log and track relevant issues associated with hotel migration technology.
• Run the data migration process.

Skills: System Integration, Project Support, Network Configuration, Schedule Management, Technical Development, Standards Compliance, System Testing, Data Migration

• Provision, install, operate, and maintain hardware, software and related infrastructure.
• Support, maintain and upgrade enterprise servers as well as local development network servers and client machines.
• Monitor and verify the integrity and availability of all hardware, server resources, systems and key processes.
• Configure workstations for employees using automated workflows.
• Maintain hardware inventory and software library licenses.
• Follow department procedures and establish new procedures.
• Provide reports and analytics to management.
• Assist employees with IT hardware, software, and configuration issues.

Skills: Infrastructure Management, Server Maintenance, System Monitoring, Workflow Automation, Inventory Control, Procedure Development, Data Reporting, IT Support

• Architecting, implementing, and maintaining the SharePoint Online environment
• Administering and managing Office 365, SharePoint Sites and Sub-sites, Backup and Restoration, System security and System patching, Upgrades, Services, Structure, Content, and Layout.
• Granularing and platform-level backup and restoration, high availability jobs, and backup data pruning.
• Setting up new Team sites and troubleshooting the site issues (analyze, recommend, and assist in implementing SharePoint technologies, including the development of SharePoint apps to meet business needs)
• Coordinating with other Departments to improve their SharePoint sites, Customization, and Branding.
• Mailbox maintenance, Azure AD, OneDrive, MDM, Security and Compliance, Azure, and Teams with respect to Office 365.
• Using Out of the Box features on SharePoint Online.
• Providing Office 365 and SharePoint support to end users
• Providing Microsoft Project support to project leaders
• Managing content databases, reviews, and monitoring usage reports

Skills: SharePoint Administration, Office 365 Management, Backup Restoration, Site Development, Department Collaboration, Azure Integration, User Support, Content Management

• Performs a wide variety of IT functions, which may include developing technical requirements for new or modified applications
• Analyzes and determines optimal hardware and software configurations.
• Performs special assignments and develops new methods, approaches, and procedures for appropriate IT specialty areas.
• Plans and coordinates short and long-range plans.
• Provides advice and guidance on a wide range and variety of IT issues.
• Works with customer program representatives to refine functional requirements into design specifications
• Determines the best approach for implementation within a technical environment.
• Provides functional expertise, analysis, and advice to the internal customers and/or contractors for interface decisions, integrated processes, and operational considerations.

Skills: IT Analysis, System Configuration, Process Development, Strategic Planning, Technical Consulting, Requirements Design, Implementation Strategy, Functional Expertise

• Provide access rights grants and assist in application installation
• Set up and troubleshoot computers (Windows and iOS)
• Restock and dispose of hardware and software
• Create operation run books, procedures, and relevant regulations to maintain compliance
• Supervise vendors that provide network devices, servers, workstations, MFPs, PBX, etc.
• Enhance user experience and sustainability across the organization
• Escalate high-level incidents with offshore teams
• Deployment and configuration of new and existing user hardware (laptops, mobile phones, and tablets)
• Identity Management/User rights management (user on- and off-boarding)

Skills: Access Management, System Setup, Hardware Disposal, Compliance Documentation, Vendor Supervision, User Experience, Incident Escalation, Device Deployment

• Plans, prepares, and executes tests of systems to evaluate results against specifications and requirements, as well as analyzes/reports test results.
• Software testing of information processing platforms to ensure the successful nationwide implementation of new functionality.
• Performs work to analyze, test, evaluate, and approve the accuracy of modifications to system software to accomplish agency work through manual and automated testing.
• Advises on technical approaches, interdepartmental participation, priorities, configuration management procedures, and software change.
• Works with developers and users to determine that the requirements of the system are met, and ensures that the resulting system meets the needs of the customers.
• Work closely with the architecture team and participate in providing established guidance, recommendations, and solutions in the use or selection of various software products
• Manage and support Message Broker, Directory Service, BPM, Load Test Tool, API gateway and Reverse Proxy
• Manage and liaise with 3rd party vendors on solution design and implementation and ensure timely responses on technical issues
• Assist in defining and maintaining the IT security framework, policy and awareness program
• Interacts with EMEA and local Masimo end users in fixing their Windows and Network issues.
• Executes daily IT administrative tasks, including installing, configuring, upgrading laptops, printers, cell phones (Android and iOS) and fixing issues.
• Conducts thorough problem analysis regarding technical system troubleshooting and proposes viable solutions and alternatives.
• Monitors and collaborates internally to help resolve HelpDesk tickets on a timely basis.

Skills: IT Query Management, System Maintenance, Application Support, Device Coordination, IT Planning, Network Security, Problem Solving, Process Improvement

• Handles and manages IT-related queries
• Maintains, manages, troubleshoots, and upgrades computer systems and servers for performance, security, and related issues
• Provides end-user support for a variety of web applications and software license management
• Coordinates the set-up of data services, as well as phones, computers, and printer installation
• Coordinates the planning, implementation, and maintenance of all information technology products within Stores and Headquarters
• Applies IT concepts, principles, methods, and practices to plan and carry out difficult and complex assignments.
• Applies computer networking concepts and protocols, and network security methodologies.
• Gathers, assembles, and analyzes facts, draws conclusions, and devises solutions to assigned problems.
• Evaluates and/or recommends adoption of new or enhanced methods, approaches, and procedures in the resolution of multifaceted IT problems or in delivering IT services.
• Ensures issues dealing with the opening, updating, and closing of tickets with the IT Service Management Suite (ITSM) are completed according to policies and procedures.
• Defines the organization's infrastructure system needs and requirements, and continuous process improvements
• Conducts studies, develops innovative solutions, and makes recommendations for long-range plans and for current operations to support all levels of management.
• Assists in defining methodologies for data collection from various systems to perform analysis.

Skills: IT Query Management, System Administration, Application Support, Device Coordination, IT Implementation, Network Security, Problem Solving, Infrastructure Planning

• Answer incoming calls, process all email requests received, process live chat requests, and log all customer questions and issues accurately and efficiently into the ticketing system (ServiceNow)
• Troubleshoot hardware, software, and network-related issues
• Provide restorative or maintenance actions to resolve end-user issues
• Assist with documenting/rating knowledge-based articles
• Escalate problems to the next level of support
• Consistently meet or exceed advanced individual IT SD and customer service metrics required
• Monitor work queues, opening, updating and closing ITSM Incidents.
• Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
• Acts as a single point of contact for users of the Department's Information Technology (IT) services and directs questions and reports problems regarding services and products.
• Installation of desktop hardware/peripherals and printers.
• Use of imaging software to expedite large equipment roll-out.

Skills: Customer Support, Issue Troubleshooting, Incident Resolution, Knowledge Documentation, Ticket Escalation, Performance Monitoring, User Assistance, Hardware Installation

• Install, configure, service, repair, and maintain Information Technology (IT) systems in both a stand-alone and client-server environment, including Microsoft (MS) server, Defense Message Systems (DMS), and other authorized IT systems, as well as hardware and software for network services, storage networking devices, and servers.
• Integrate multiple Information Systems (IS) in a networked environment.
• Evaluate and resolve customer problems.
• Install and configure wireless hubs, routers, switches, and various transmission media, server hardware and software, and ensure the proper installation and configuration of workstation hardware and software for efficient operation on the network.
• Install, optimize, and troubleshoot Local Area Networks (LANs) and Base Area Networks (BANs).
• Be responsible for providing level one information technology support to all users in all departments of the company.
• Assists the IT Director in the organization, planning, and operations of the information technology department.
• Consistently interacts with staff at all levels and at all site locations.
• Assists with all IT aspects of planned company projects.
• Be responsible for keeping the server room and equipment clean and organized
• Works with the IT team to maintain the in-network document

Skills: System Installation, Network Integration, Customer Support, Hardware Configuration, LAN Troubleshooting, IT Assistance, Project Support, Server Maintenance

• ITIL 4 foundation certification or equivalent knowledge
• Experience setting up and troubleshooting various technical equipment, such as laptops, video conferencing devices
• Experience working with Active Directory
• Experience in problem and change management
• Experience with the ServiceNow system
• Analytical skills with good MS Excel experience
• Good Windows 10 and macOS Systems knowledge, including installing and troubleshooting
• Good general hardware and software knowledge in the areas of Personal Computers
• Good Office 365 knowledge
• Video conference (Webex, Teams, Zoom) knowledge to perform troubleshooting
• Strong problem-solving attitude
• Strong desire to learn new technology
• Strong sense of team and collaborative approach
• Efficient troubleshooting abilities and root cause analysis to identify problems from symptoms
• Great customer service, interpersonal, and effective communication skills to build strong customer relationships
• Ability to work independently with minimal supervision and take ownership of work

Qualifications: BS in Computer Science with 5 years of Experience

• Microsoft Certified Solutions Associate (MCSA) certification
• Intermediate experience working with IP-enabled devices
• Experience with wiring and cabling of electrical/electronic components, including soldering/splicing
• Experience with cable organizational management and labeling
• Experience working in commercial/industrial workspaces 
• Observation of health and safety best practices
• General Linux command-line skills
• Ability to create and terminate data (CAT5e, CAT 6, SDI, etc) cables
• Ability to travel to attend training/support teams in other offices.
• Ability to communicate effectively with end-users in a concise and respectful manner
• Ability to manage Windows, a remote management tool, and basic networking skills

Qualifications: BS in Information Technology with 6 years of Experience

• Microsoft Technology Associate (MTA)
• Microsoft Certified Technology Specialist (MCTS)
• Experience working in IT operations
• Experience in working with ERP in a manufacturing environment
• System administration experience
• Understanding proper escalation procedures
• Excellent communication, task completion, and follow-through
• Ability to travel frequently to all Company locations
• Be able to relate to other people beyond giving and receiving instructions
• Be able to get along with co-workers or peers without exhibiting behavioral extremes
• Ability to perform work activities requiring negotiating, instructing, persuading, or speaking with others
• Ability to deliver great customer experiences in a very active environment and to be invigorated by constant personal interaction.

Qualifications: BS in Cybersecurity with 4 years of Experience

• Information Assurance Technician (IAT) Level II certification
• Experience as a help desk technician or in another customer support role 
• Experience with SCADA or other control systems (e.g., OSI Monarch).
• Experience with Industry communication protocols (e.g., DNP3, ICCP).
• Tech-savvy with working knowledge of office automation products, databases, and remote control
• Good understanding of computer systems, mobile devices and other tech products 
• Ability to diagnose and resolve basic technical issues 
• Excellent communication skills, customer-oriented and cool-tempered 
• Position is primarily a normal office setting, requiring long periods of sedentary work at a desk and computer.
• Ability to routinely travel throughout a multi-floor office, utilizing stairs or the elevator. 
• Ability to travel between multiple locations within the UWSM footprint 

Qualifications: BS in Software Engineering with 5 years of Experience

• Experience as an IT Specialist 
• Experience with network Management.
• Experience with Security Management.
• Previous experience in admin management of SAAS environments.
• Experience with Okta (single sign-on), BOX
• Network management expertise.
• Good understanding of computer hardware and the ability to optimize employees' computers for maximum efficiency.
• Knowledge of Google G Suite and Microsoft Office 365.
• Understanding relationships between technology and business operations.
• Ability to troubleshoot and raise support tickets with external providers.
• Ability to articulate technical solutions to non-technical users in simple and easy-to-understand terms
• Self-motivating, requires little supervision, and can hit the ground running.

Qualifications: BS in Network Engineering with 6 years of Experience

• Technical certification (Microsoft MCP, A+, Network+, or equivalent).
• Experience supporting Video Game or Mobile Software development.
• Linux System Administration/Support experience.
• Experience in network or systems management.
• Experienced G Suite administrator.
• Familiarity with industry standard software used in Mobile or Video Game development, such as Unity, Xcode, Slack, Adobe and Autodesk suites.
• Thorough knowledge of Windows/Apple desktop platforms and Android/iOS mobile devices.
• Flexibility to work extended hours in emergencies.
• Ability to work under pressure, with excellent analytical and troubleshooting skills
• Exceptional leadership and people management skills.
• Excellent written and verbal communication skills

Qualifications: BS in Computer Engineering with 7 years of Experience

• Working knowledge of network environment, including cellular data environments. 
• Knowledge of IP telephony systems and IP camera systems. 
• Considerable knowledge of personal computers, printers, and standard office automation software. 
• Ability to work in multiple software programs.
• Skill in identifying and resolving PC and network support problems. 
• Skill in identifying and coordinating network support problems. 
• Ability to work independently and as a team member. 
• Ability to communicate effectively both orally and in writing. 
• Ability to establish and maintain effective working relationships with staff and other departments. 
• Ability to work the required hours of the position. 
• Ability to focus on projects for long periods of time.
• Ability to use fine hand tools.

Qualifications: BS in Information Systems with 3 years of Experience

• Experience in the field of Desktop Engineering 
• Experience with technical approaches in design, build, testing, and debugging problems 
• Experience in mobile device management (MDM) solutions.
• Experience with Networking concepts (DHCP, VLANs, ACLs, Firewalls, etc). 
• Experience with Active Directory group policy standards 
• Experience with organizational skills and the ability to handle multiple tasks and shifting priorities
• Strong Windows 7 and 10 experience, including 64-bit operating systems 
• Scripting language experience, including PowerShell, VBScript
• Experience with client-based security management tools, including anti-virus, PKI, HDD encryption, and general client-based security hardening. 
• Experience with Windows image deployment and package creation management using MDT. 
• Experience with advanced troubleshooting and support for VPN, 2 Factor Authentication, and network printing. 
• Active Directory management experience 
• Experience with cybersecurity best practices and compliance. 
• Experience with Intel workstation hardware and operating systems. 
• Experience in analytical and problem-solving abilities, dealing with hardware and software issues. 
• Engineer with experience in research, analysis, planning, and implementation. 

Qualifications: BS in Data Science with 8 years of Experience

• Experience in support and maintenance of a Windows server environment
• Experience in providing hands-on IT support
• Experience in system administration in Windows and possibly Linux, and macOS
• M365, Azure AD, and Active Directory experience
• Database administration experience
• Experience with version control and configuration management
• Experience from a Start-up environment
• Understanding of information security and business continuity
• Single Sign-On knowledge
• Mobile Device Management (MDM) solution knowledge
• Information Security and Incident Response experience

Qualifications: BS in Systems Administration with 7 years of Experience

• Experience in an end-user-facing technical support role.
• Prior experience enrolling devices into Azure Active Directory.
• Advanced experience with wireless, wired, and VPN network connectivity.
• Knowledgeable with Microsoft Office 365 (including Word, Excel, PowerPoint, Outlook, OneDrive, Teams, etc.).
• Good understanding of internal helpdesk functionality.
• Knowledge of MDM technologies such as Microsoft Intune, JAMF, Addigy, etc.
• Proficient with the operation and troubleshooting of Windows and macOS devices, iPads, and A/V equipment.
• Proficiency in enterprise security policies, access controls, and employee onboarding/offboarding.
• Strong sense of discretion related to data and user privacy and security.

Qualifications: BS in Cloud Computing with 4 years of Experience

• Experience in desktop support and Microsoft Office 365/Azure environment
• Advanced understanding of Office 365 products (including SharePoint and OneDrive) and ability to troubleshoot software-related issues
• Network LAN/WAN Experience, including TCP/IP/Subnet, VLAN
• Experience in the use of remote access software such as TeamViewer
• Working knowledge of Cloud computing, such as Microsoft Cloud computing, Microsoft Online Management tools, and Anti-Virus software (Microsoft Security System and /or Windows Defender Security Center)
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Exceptional customer service orientation.
• Proficient with current versions of Windows, Azure, and Mac operating systems
• Ability to manage projects across a Windows environment (application rollouts, system changes, upgrades, etc.)
• Ability to set up AD accounts and workstations.
• Ability to explain technical problems and offer solutions to those without technological training.
• Excellent organizational skills, with the ability to prioritize work.
• Must be a self-starter with the ability to work independently.

Qualifications: BS in Computer Information Systems with 6 years of Experience

• Experience supporting laptop/desktop computers at the corporate level.
• Experience installing/supporting Windows 11/10/7 Professional.
• Experience installing/supporting MS Office 365, 2016/2013 Professional, including Outlook/Exchange configuration.
• Experience supporting Android/iOS smartphones and tablets.
• Experience supporting Telecommunications phone equipment.
• Knowledge of computer desktop security and antivirus concepts.
• Knowledge of TCP/IP and general networking concepts.
• Exceptional organizational skills, attention to detail, and a sense of urgency.
• Strong attention to detail and an appetite for continual learning
• Strong communication skills and a demonstrated history of remote and in-person support

Qualifications: BS in Applied Computing with 4 years of Experience

• Hands-on experience in computer software and hardware, and a variety of internet applications, networks and operating systems
• Knowledge in best practices and project management (ITIL, Agile, etc.)
• Knowledgeable on Firewall, switch, router management
• Proficient in a mixed computing environment that uses macOS, Windows, Android, and iOS
• In-depth understanding of diverse computer systems, device management, account provisioning and networking
• Strong knowledge of commonly-used concepts, practices, and procedures within IT industry standards and corporate help desk procedures
• Strong analytical skills to diagnose problems (hardware, software, network, sysadmin, etc.) and determine appropriate solutions
• High level of problem-solving skills
• Strong interpersonal and collaborative skills
• Good verbal and written English communication skills
• Advanced proficiency in MS Active Directory

Qualifications: BS in Information Assurance with 7 years of Experience

• CompTIA A+ and Security+ Certifications
• CompTIA Network+ Certification
• Microsoft 365 Certified, including Modern Desktop Administrator Associate (formerly MCP)
• Hands-on experience with various Mac and Windows OS environments
• Experience administering Active Directory, PKI, and DNS for OSD assets
• Previous operational use and understanding of the MAC CLI and AppleScript for troubleshooting/ customization issues
• Familiarity with remote support software such as SolidWorks, Dameware, or BMC Track-IT
• Ability to install, configure, operate, test, troubleshoot, update, fix, replace, maintain, administer, and optimize a variety of networked and stand-alone systems (PC and Mac)
• Ability to manage multiple projects simultaneously and work collaboratively to resolve pressing client issues
• Strong verbal and written communications and interpersonal skills and demonstrated commitment to providing excellent customer service
• Willingness to solve complicated problems and see projects through to completion

Qualifications: BS in Business Information Technology with 5 years of Experience

• Professional certification (e.g., CompTIA, Microsoft, Azure)
• Experience in a technical system support role.
• Experience with Windows 10
• Experience with Microsoft products like Exchange, Active Directory, Teams, Outlook, Excel, etc.
• Experience/knowledge of Office 365, CRM, Okta, and other SaaS/Cloud-based applications
• Knowledge of current technologies in the IT world
• Ability to work under pressure with interruptions and challenging deadlines
• Demonstrated experience working in a team setting and solving problems collaboratively
• Excellent communication with strong written, verbal, and interpersonal skills, combined with a genuine interest in helping others with their technology needs
• Ability to work with all levels of the organization
• Strong organizational and prioritizing skills with an ability to take ownership of assigned projects and perform necessary research and testing with minimal supervision
• Demonstrate a strong aptitude for learning and operating technology systems.

Qualifications: BS in Health Information Technology with 3 years of Experience

• Hands-on experience in terms of IT system implementation and support
• Experience with end-user computers, PC/Laptop/Printers/Mobile devices
• Experience with Microsoft Office and Operating systems.
• Experience as a Help Desk Manager or in a technical support role, with demonstrable skills in troubleshooting a wide range of technical problems
• Understanding of network services, WAN, LAN, Wi-Fi, indoor/outdoor cabling
• Understanding of servers, storage systems, and virtualization
• Understanding of basic system security, access controls, vpn, firewalls, anti-viruses, etc.
• Strong communication skills, both verbal and written.
• Excellent organization and structured skills
• Strong customer service skills, including organizational capabilities, with an eye for detail

Qualifications: BS in Management Information Systems with 5 years of Experience

• Experience with IT systems or network design, or implementation for military systems
• Experience with hands-on management and support of IT infrastructures
• Experience with Microsoft Word, Excel, PowerPoint, and Vision
• Experience in the Navy or supporting Navy programs
• Experience in acquisition, Integration, or provisioning DoD Network services
• Experience managing, keying, and securing COMSEC materials
• Experience in Multi-Level Security architectures
• Experience in representing system architectures using Digital Engineering software and Model-Based Systems Engineering (MBSE) concepts
• Knowledge of Navy C4I installation, procedures, and policies
• Knowledge of fiber optic communications systems
• Excellent interpersonal communication and collaboration skills to support working in a dynamic, diverse team environment within a program office

Qualifications: BS in Information Management with 9 years of Experience

• Cisco Certified Network Associate (CCNA)
• Juniper Networks Certified Associate
• SolarWinds Certified Professional (SCP)
• Aruba Certified Mobility Associate/Professional/Expert (ACMA/ACMP/ACMX)
• VMWare Certified Technical Associate
• Network administration experience
• Experience with VMware ESXi, vCenter, and/or Horizon View.
• Experience with Microsoft productivity tools, especially Office 365, Visio, and Teams.
• Experience with on-prem and cloud-based servers.
• Experience with backup software.
• Experience with network monitoring software.
• Experience with switches, firewalls, and wireless networks and their associated management software, especially Cisco, Aruba, Juniper, and VMware.
• Strong interpersonal skills with the ability to maintain a professional presence

Qualifications: BS in Digital Media and Technology with 7 years of Experience

• Experience working as a Sr IT Administrator/Specialist on a help desk
• Experience with the following platforms, including ticket-based systems, i.e, FreshService, ServiceNow, Remedy, as well as RingCentral, Google Workplace, Office 365, Slack, eFax
• Experience Active Directory, OneLogin, Okta, or a similar Auth platform
• Familiar with onboarding and offboarding of employees, including account creation, account sunsetting, equipment reclamation, and orientation of new employees
• Experience in a startup environment in healthcare, education, or a similarly regulated industry
• Experience working in a fast-paced environment
• Ability to provide support for in-house tools and applications
• Effective time management, including the ability to multitask, organize, and prioritize
• Good interpersonal and diplomacy skills, excellent verbal and written capabilities through previous experiences such as teaching, sales, or management.

Qualifications: BS in Communications Technology with 6 years of Experience

• Experience in designing, developing, and implementing IT systems for donor projects (at the MOEF).
• Experience in managing people and technical projects.
• Experience leading technical reporting and proposal writing.
• Experience in Database Programming Language and Security (APIs).
• Experience in a donor project with the MOEF.
• Knowledge and experience of spatial data management.
• Familiar with the WordPress application and have developed a system application using it.
• Programming skills (i.e, WordPress, .NET framework, Django, CI, JavaScript, HTML5).
• Demonstrated problem-solving skills and ability to analyze requirements and recommend solutions.
• Excellent communication skills (i.e., verbal and written) to formulate, organize, and effectively communicate technical IT

Qualifications: BS in Internet and Web Technology with 8 years of Experience

• Expert knowledge of the principles, methods, and techniques of IT assessment, planning, management, monitoring, and evaluation, as well as knowledge of the principles, methods, or tools for developing, scheduling, coordinating, managing IT projects and resources, monitoring, and inspecting costs, work, and contractor performance.
• Knowledge of the principles, methods, and tools for the coordinated management of IT programs to include providing oversight of multiple IT projects, integrating dependent schedules and deliverables, and related activities such as life cycle management and program governance.
• Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements, including translating functional requirements into technical requirements used for logical design or alternative technologies or approaches.
• Knowledge of concepts, practices, and techniques used to identify, engage, influence and monitor relationships with individuals and groups connected to IT work/development efforts.
• Knowledge of organizational mission and function and how to work effectively within its social, political, and technological systems to achieve measurable, high-quality, timely, and cost-effective results.
• Ability to lead and manage information systems planning, development, implementation, operation, and maintenance.
• Ability to research and analyze external products to determine their potential for meeting mission requirements and business needs.
• Ability to work effectively with customers to assess their requirements, then provide information, expertise, and assistance to satisfy those needs.
• Ability to determine objectives, make sound, well-informed, and objective decisions, set priorities, cause change, and accomplish organizational goals.
• Ability to analyze complexities of existing technology, review/revise/develop policy, initiate plans for enhancements, and provide management sufficient technical and cost analysis information, through written documentation and oral briefings, to render informed judgments.

Qualifications: BS in Network Security with 10 years of Experience

• Experience in maintaining business solutions, including but not limited to SharePoint-based solutions.
• Experience eliciting requirements from end users, drafting requirements documentation, and designing solutions to meet the end users’ business needs and goals.
• Experience performing functional testing of business applications, drafting test scripts, and facilitating end-user acceptance testing.
• Proficiency in the use of personal computers and related software packages such as Windows, WordPerfect 6.0, Microsoft Excel, Microsoft PowerPoint, Internet, etc.
• Knowledge of InfoPath, Power BI, and SQL Server Reporting Services
• Expertise in providing end-user support for business applications, including troubleshooting, documenting, and managing issues and enhancement requests to resolution.
• Attention to detail and accuracy.
• Strong interpersonal, verbal, and written communication skills.
• Ability to plan, lead, and facilitate requirements elicitation sessions, classroom training, end-user acceptance testing, and issue management sessions.
• Ability to communicate user needs, issues, and concerns effectively both verbally and in writing to IT professionals supporting multiple efforts and platforms.
• Be able to obtain and maintain a (DoD) Public Trust clearance.
• Be able to work with computers and CRTs, and type on a computer keyboard for long periods of time.

Qualifications: BS in Software Systems Engineering with 6 years of Experience

• Experience with the implementation of data center relocation, software/hardware migration, Server Pac/CBPDO installation, system cloning and PTF maintenance
• Experience with performance analysis, capacity evaluation, health check, problem solution, risk assessment and all kinds of technical process preparation
• Deep knowledge of z/OS and Parallel Sysplex
• Knowledge of mainframe mainstream middleware, storage and network architecture
• Knowledge of high availability and disaster recovery solutions with IBM Z
• Team player with good interpersonal skills
• Self-motivated quick learner
• Good communication skills in Chinese and English
• Ability to manage hardware and software assets, renovation in collaboration with Amsterdam
• Must be flexible, upbeat, energetic, and a self-starter who enjoys collaboration with a wide variety of constituencies

Qualifications: BS in Artificial Intelligence with 9 years of Experience

• Hands-on work experience in IT, supporting local and global sites, as part of a global IT team
• Experience with Windows PC/Server, macOS, and Linux troubleshooting
• Experience and understanding of SSO/ SAML, LastPass, etc.
• Familiarity with AWS, GCP 
• Knowledge of Bash and Python Scripting
• Familiarity with network operating systems
• Deep understanding of Server Administration
• Proficiency in English with excellent communication skills
• Outstanding organizational and time-management skills
• Team player and service-oriented with a passion to solve problems

Qualifications: BS in Computer Forensics with 7 years of Experience

• Hardware and software experience, including Microsoft Windows 10, Office 365, Adobe products, VPN, smartphones, as well as other out-of-the-box and proprietary software, and MFPs/printers.
• Networking experience, including wired and wireless troubleshooting and basic VPN connectivity issues.
• Knowledge, skills, and abilities to perform the assigned duties, including computer skills.
• Familiarity with SQL reports and Oracle Database
• Ability to read, understand, and follow instructions.
• Ability to work in a fast-paced environment.
• Ability to maintain knowledge, skills, and abilities as they pertain to the job.
• Ability to organize and manage multiple priorities simultaneously in a deadline-driven, security-centric environment.
• Self-starter with demonstrated ability to learn/adapt to new technologies and techniques.
• Excellence in customer service within a collaborative team environment.

Qualifications: BS in Robotics and Automation with 5 years of Experience

• CompTIA A+ certification.
• CompTIA Network+ certification.
• Basic understanding of PC hardware and software.
• Experience with Microsoft Enterprise Domain Structure.
• Working experience in an IT-related discipline with at least 150 end users.
• Good understanding of ERP Business processes and interface mappings between ERP infrastructure and its various subsystems.
• Good understanding of Warehouse Logistic processes, such as Warehouse Management Systems, carriers/Label printing 
• Excellent English, both written and spoken
• Ability to troubleshoot complex business process issues
• Be able to form vision, from which leads a process, a project, a policy issue, or a department, and advise management
• Be able to contribute to a complex project, taking the interests of multiple stakeholders into account

Qualifications: BS in Telecommunications with 6 years of Experience

• Experience in the Manufacturer's processes and procedures.
• Experience supporting 50-100 employees.
• Experience with managing enterprise-level tools and technologies.
• Experience managing Cloud service tools such as G Suite, Okta, AWS, and other SaaS tools
• Familiar with AS/400 and Operating System CL Commands.
• Knowledge of Computer Programming and SQL
• Familiar with Virtualization (VMware)
• Proficiency with managing computer networking, Wi-Fi access points, TCP/IP, DNS, VPN, and security tools
• Ability to troubleshoot Mac, Windows, Android, and iOS operating systems.
• Detail-oriented and committed to the completion of tasks.
• Advanced Windows workstation and server operating systems (Windows 10 and Server 2012).
• Good communication and documentation skills for new projects or modifications to existing systems.

Qualifications: BS in Computational Science with 7 years of Experience

• Experience in a technical support role.
• Experience working with VOIP and Google Workspace
• Experience in creating process documents from the ground up to improve overall knowledge in IT within a company
• Working knowledge and expertise with a variety of software (Windows, MS Office, MSSQL) and hardware (PCs, printers, scanners, VOIP phones)
• Strong knowledge in maintaining and troubleshooting devices (Windows and Mac)
• Willingness to solve complicated problems and see projects through to completion.
• Analytical skills to troubleshoot technical problems and identify solutions.
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous projects at one time.
• Excellent written and oral communication skills

Qualifications: BS in Technology Management with 4 years of Experience

• Advanced knowledge of Windows products
• Advanced knowledge of solving problems with laptops/desktops
• Experience working directly with internal and external stakeholders
• Experience working in a fast-paced environment
• Experience in a manufacturing environment in the IT department
• Hands-on experience in supporting shop floor control and manufacturing systems
• Proven experience as an IT specialist
• Knowledge of Jira/Jira Service Desk
• Excellent judgment and critical thinking skills, with the ability to utilize data to establish trigger point priorities and develop a tactic to deploy them
• Be able to manage complex, multifaceted projects
• Strong written and verbal communication skills
• Ability to handle multiple projects, priorities, and deadlines in a fast-paced, multifaceted environment

Qualifications: BS in E-Commerce Technology with 7 years of Experience

• Experience in IT Network Infrastructure
• Experience in setting up and maintaining network security and systems (switch, firewall, gateway, VMware, Windows Server, Fortinet, NAS…)
• Familiar with the installation and troubleshooting of the existing mainstream system(Mac OS and Windows systems)
• Ability to multitask and work under deadline pressure.
• Strong interpersonal and customer service skills
• Proactiveness, positiveness, and a high teamwork spirit.
• Communication and problem-solving skills
• Teamwork and collaboration skills
• Excellent communication skills and service consciousness
• Self-disciplined and capable of working both independently and in a team environment.

Qualifications: BS in Engineering Technology with 5 years of Experience