• Responsible for ongoing management of the IT supplier Vendor catalog in procurement systems.
• Request quotes from vendors on standard goods.
• Create new IT vendors following internal processes.
• Responsible for creating purchase orders.
• Follow up on goods received and correct invoicing.
• Secure internal cost transfers.
• Challenge the way things are done and support the ongoing development of IT Vendor Management.
• Participate in contract development with suppliers/partners together with procurement and Vendor and License Management team.
• Ensure adequate communication to key stakeholders via different channels.
• Assist Project Managers with project status reports, etc.

Skills: Vendor Management, Procurement Support, Order Processing, Supplier Relations, Contract Management, Invoice Control, Process Improvement, Stakeholder Communication

• Provide day-to-day technical support for users and hardware.
• Lead server administration company-wide.
• Assist with troubleshooting IT-related concerns as they arise.
• Collaborate with members of the organization to solve problems and represent the IT department.
• Develop and deliver training to company users on IT-related topics like software, hardware, and general IT aids.
• Maintain badges and door control fobs for building security.
• Track and maintain records related to server file space.
• Establish and maintain Spam Phishing campaigns to bring continued awareness to these threats.
• Assist with recommendations for new hardware and software.
• Work with outside vendors.
• Revamp and manage the IT Portal for users' requests.
• Identify improvement opportunities and collaborate with the IT manager on implementation.

Skills: Technical Support, Server Administration, Troubleshooting, IT Training, Security Management, Data Maintenance, Vendor Coordination, Process Improvement

• Support and assist the IT Manager.
• Act as 1st Line IT Support for daily troubleshooting issues.
• Responsible for supporting all levels of users.
• Responsible for implementing new technologies.
• Set up new equipment.
• Repair equipment and replace parts.
• Set up printers and scanners.
• Reallocate equipment based on the project’s requirements.
• Set up accounts and ensure that users know how to log in.
• Responsible for assigning new licenses.
• Responsible for implementing new software.
• Plan and undertake scheduled maintenance upgrades.
• Investigate, diagnose and solve computer software and hardware faults.

Skills: IT Support, User Assistance, Equipment Setup, Hardware Maintenance, Software Implementation, Account Management, License Administration, System Upgrades

• Design, implement and maintain security for the system, network, firewall and devices.
• Develop and control the IT security policy across all sites.
• Monitor and measure security score/KPI, mitigate all security findings from audit and security assessment.
• Maintain and optimize company networks and servers (Cloud/on-premises).
• Responsible for being an administrator of Microsoft 365, server, database, web hosting, and other infrastructure devices.
• Monitor and Maintain Backup process, Disaster recovery plan, restoration and system security operations (e.g., user authorization, firewalls, Access control, endpoints).
• Manage installations, upgrades and configurations of the network, firewall and servers.
• Assess and review system performance and recommend improvements.
• Resolve issues escalated by users and helpdesk.
• Ensure data is handled, transferred, or processed according to legal and company guidelines.
• Provide support and guidance to stakeholders via EUX staff.
• Manage vendors/suppliers who provide system and security services.
• Own risk mitigation for cybersecurity and other related risks to report on a regular basis.
• Perform a vulnerability scan, produce a report and plan to resolve risk findings.
• Monitor all cybersecurity news and take action to minimize risks for the company.

Skills: Network Security, IT Policy Management, Security Monitoring, Server Administration, Backup Management, System Maintenance, Vendor Management, Risk Mitigation

• Manage correspondence, read, distribute and action.
• Responsible for managing inbound tasks.
• Organize team holiday calendars, ensuring effective holiday management across key roles.
• Responsible for day-to-day diary management, maintaining and organizing calendars.
• Report actions and minutes from key meetings.
• Responsible for general administrative responsibilities to support the IT department.
• Organize and attend regular IT update meetings with department heads.
• Organize/support procurement management.
• Organize travel arrangements for meetings and events.
• Send key department action updates to department managers.
• Support IT facility changes, such as organizing desk moves of office changes.
• Organize and attend regular department feedback meetings.

Skills: Correspondence Handling, Task Management, Calendar Management, Meeting Minutes, Administrative Support, Procurement Support, Travel Coordination, Facilities Coordination

• Must have Mac experience.
• Must have helpdesk knowledge.
• Knowledge of Google Workspaces (Was G-Suite).
• Basic knowledge of networking.
• Must have MDM Experience.
• Must have organized and be able to manage multiple IT tickets and requests at any one time.
• Must have a can-do attitude.
• Must have good communication skills.
• Must be a team player keen to play a part in the success of the department.
• Able to pay attention to detail, adaptable, and willing to learn.

Qualifications: BS in Network Administration with 2 years of Experience

• Working experience in the IT industry or a customer service support role.
• Experience with Microsoft Office Platforms, specifically Office 365.
• Strong technical skills with Windows server OS (Windows 2012 R2, 2016, 2019) and Desktop OS (Windows 10).
• Basic knowledge of VMWare, Proxmox and backup service Veeam.
• Knowledge of networking, TCP/IP, DNS, DHCP, VPN, Wi-Fi.
• Ability to quickly assess and troubleshoot problems.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong organizational skills, accuracy, and attention to detail and a keen problem solver.
• Ability to multitask, prioritize, work well under pressure, and meet strict deadlines in a fast-paced environment.
• Must be confident, resourceful, dedicated and individual.
• Experience in broadcast media and fluent in Spanish/Italian languages.

Qualifications: BA in Information Systems Management with 3 years of Experience

• Good English skills (listening, speaking, reading, writing).
• Must have excellent Vietnamese skills.
• Proven experience in Computer/Server/Wireless Networking.
• Experience in ITIL (Server Management).
• Experience in Computer/Server/Wireless Management and Security.
• Experience in Database Management.
• Experience in facilities/premises management.
• Able to react productively to interruptions and changing conditions.
• Must have a strong sense of leadership.

Qualifications: BS in Computer Engineering with 5 years of Experience

• Sound knowledge of commercial software applications, including Microsoft technologies (Windows, Office 365, Active Directory, Exchange Online) and infrastructure products and applying them to a business environment.
• Excellent IT skills and experience in installing and supporting PCs, printers, and peripherals in a networked environment.
• Experience in the setup and configuration of mobile devices.
• Experience in writing systems documentation.
• Able to carry out the demands of the role, including lifting and carrying of bulky and heavy equipment on a regular basis.
• Must have organized problem-solving skills with troubleshooting skills.
• Able to work with HTML5, CSS3, React, Azure and Active Directory.
• Must have advanced Excel skills.
• Experience in an IT department.

Qualifications: BS in Software Engineering with 4 years of Experience

• Working experience in IT infrastructure or user support.
• Proficient in Microsoft Windows, Microsoft Office, and similar applications.
• Able to be familiar with TCP/IP, network equipment, internet, network security and email.
• Good command of spoken and written English and Cantonese.
• Relevant experience in the healthcare industry.
• Strong knowledge in networking and security.
• Self-motivated and able to work independently under pressure.
• Ability to work independently, think creatively and analytically, and make quick and sound decisions.
• Excellent written and verbal communication skills.

Qualifications: BS in Computer Science with 5 years of Experience