IT ASSISTANT SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Oct 20, 2025 - The Information Technology (IT) Assistant has previous help desk experience and a strong background in troubleshooting hardware, software, and systems-related issues. This role requires proficiency in Microsoft Office applications (especially Excel, Word, Outlook, and Access), experience supporting Office 365, MS Teams, SharePoint, managing databases, editing websites, and working with data processing and systems analysis. The assistant also holds VCP (DCV/CMA) and MCSE certifications, possesses technical expertise in operating environments, and demonstrates strong communication skills to effectively support users and resolve technical issues.

Essential Hard and Soft Skills for a Standout IT Assistant Resume
  • Technical Support
  • Network Administration
  • System Maintenance
  • Hardware Installation
  • Software Troubleshooting
  • Asset Management
  • Data Backup
  • Cloud Administration
  • Help Desk
  • IT Operations
  • Team Collaboration
  • Problem Solving
  • Communication
  • Customer Service
  • Project Coordination
  • User Training
  • Issue Resolution
  • Time Management
  • Attention Detail
  • Adaptability

Summary of IT Assistant Knowledge and Qualifications on Resume

1. BS in Information Systems with 4 years of Experience

  • Professional experience in a service desk role that involved multi-level support teams (e.g., level 1, level 2 and support teams), as first line support serving a high number of end users.
  • Solid knowledge of ITSM processes shown by training (ITIL-related training and/or certification).
  • Professional experience with ITSM processes and tools (Service Manager or equivalent).
  • Professional experience with monitoring tools (e.g., Nagios, Icinga, or equivalent) and communication tools (e.g., Email, videoconference tools, etc.).
  • Ability to understand different complex applications' architecture.
  • Ability and willingness to work in 24/7/365 shifts.
  • Ability to deliver a quality service and meet the needs of customers and other internal and external stakeholders to their satisfaction, while demonstrating an open and accessible approach, courtesy and impartiality.
  • Ability to work within a multinational and multidisciplinary team in an international environment.
  • Ability to plan and organize in a structured manner, maintaining a clear overview of task completion as well as prioritizing with respect to own work and planning actions accordingly to ensure that deadlines are achieved.

2. BA in Computer Science with 3 years of Experience

  • Strong drafting and communication skills in English, both orally and in writing, at least at level C1.
  • Ability to communicate efficiently and unambiguously in a way that the receiver effectively understands the message.
  • Ability to express oneself verbally in interactions with others as well as in business writing, drafting and reporting.
  • Must have eagerness and the capacity to learn quickly.
  • Ability to act upon the EU-LISA values.
  • Professional experience with MS Office tools (Word, Excel, PowerPoint).
  • Demonstrated knowledge and/or professional experience in troubleshooting technical issues.
  • Awareness of EU-LISA as an IT service provider in the area of safety and security for Europe.

3. BS in Information Technology with 2 years of Experience

  • Knowledge of O365, G-Suit, Mac OS, and Excel.
  • Knowledge audio and video systems.
  • Good knowledge support for Windows 10.
  • Good knowledge support MS Office.
  • Preparation of FAQ, documentation, and operating manuals.
  • Good knowledge of technical English (B1).
  • Passion for IT, analysis, and problem-solving skills.
  • Able to work under pressure, flexible and energetic team player.
  • Good interpersonal skills to interact with the various internal work areas and external support (SW Vendor).

4. BS in Cybersecurity with 6 years of Experience

  • Previous help desk experience.
  • Must have technology troubleshooting skills.
  • Proficient in Microsoft Office applications, particularly Excel, Word, Outlook, and Access.
  • Previous experience supporting Microsoft Office 365, MS Teams, and SharePoint.
  • Previous experience in maintaining complex lists and/or databases.
  • Previous experience with website editing tools.
  • Work experience in data processing involving systems analysis, computer troubleshooting.
  • Must have VMware Certified Professional (VCP-(DCV/CMA)) certification.
  • Must have MCSE (Microsoft Certified Systems Engineer) certification.
  • Must have technical expertise in computer equipment, storage, back-ups, operating systems, and tools used in an operating environment.
  • Must have communication skills.

5. BS in Computer Engineering with 3 years of Experience

  • Experience with Windows desktop operating systems.
  • Understanding of networking components and troubleshooting connectivity (Ethernet, Internet, and Wireless).
  • Great client communications regarding status and expectations.
  • Experience with MSP, automation, backup, and/or security tools.
  • Able to and eager to learn, with a desire to grow.
  • Knowledge in Information Systems/Accounting/Business Law.
  • Good command of written English and Chinese.
  • Proficient in MS applications.
  • Good interpersonal, self-learning ability and problem-solving skills.
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