Job Summary: 

• Develop and administrate website backends (via Shopify and Kajabi).
• Create assets to support campaigns and business projects, e.g., including web pages.
• Search engine optimisation (SEO) to increase traffic to the website.
• Plan and execute AB tests to improve user experience and website conversion.
• Research and implement a solution to improve automation.
• Administer Google Analytics, Mailchimp and other 3rd party systems.
• Support the wider team on how to get the best out of systems and processes.
• Support the wider team and business.

Skills on Resume:

• Backend Development (Hard Skills)
• Asset Creation (Hard Skills)
• SEO Management (Hard Skills)
• A/B Testing (Hard Skills)
• Automation Setup (Hard Skills)
• Analytics Administration (Hard Skills)
• Team Support (Soft Skills)
• Collaboration (Soft Skills)

Job Summary: 

• Assist the IT Manager with any IT-related tasks, including project tasks, daily checks, and recurring business system tasks.
• Carry out various IT-related daily checks.
• Responsible for web systems configuration and support for company websites.
• Support for the company’s internal admin portal and Shopify website.
• Drive and coordinate internal and external resources to meet objectives and deadlines.
• Install and configure computer hardware, operating systems and applications.
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Support the roll-out of new applications and beta testing of new applications.
• Set up new users' accounts and profiles and deal with password issues.
• Test and evaluate new technology/applications.
• Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources.
• Act as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.

Skills on Resume:

• IT Support (Hard Skills)
• System Maintenance (Hard Skills)
• Web Configuration (Hard Skills)
• Project Coordination (Soft Skills)
• Network Troubleshooting (Hard Skills)
• User Assistance (Soft Skills)
• Application Deployment (Hard Skills)
• Customer Liaison (Soft Skills)

Job Summary: 

• Work with the IT Network Manager to ensure IT services are running smoothly.
• Attend to various IT calls for assistance with computers, printers, interactive boards, projectors and photocopiers.
• Log all external call-outs for IT equipment, i.e., Sharp for the photocopiers and some printers.
• Work with guidance from the IT Network Manager to ensure all IT equipment is maintained/serviced and usable.
• Report maintenance requirements and issues to the IT Network Manager.
• Set up of IT equipment for school evening events, e.g., Parents' Evenings screens.
• Port paper to all photocopiers and printers on site and maintain stock levels.
• Ensure that any duties or assistance required for school events are provided to meet necessary standards.
• Work collaboratively with the Facilities Team.
• Responsible for vigilance of any loose cables within classrooms, offices and general areas, as well as interactive boards and projectors.
• Assist with the setup of lights and audio for various events.
• Ensure that the correct equipment is used at all times and check equipment is safe to use.
• Attend training courses for health and safety.
• Assist the Facilities Team in setting up and providing operational assistance for school events.
• Responsible for health and safety issues to be dealt with immediately with appropriate guidance.

Skills on Resume:

• IT Support (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Technical Assistance (Soft Skills)
• Event Setup (Hard Skills)
• Health And Safety (Soft Skills)
• Inventory Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Network Operations (Hard Skills)

Job Summary: 

• Assist in the configuration, installation and administration of all workstations on the LAN.
• Support overall network availability, security, and design.
• Assist in the implementation of new network strategies for voice and data.
• Support all mobile device acquisition, configuration, and distribution.
• Work with mobile device vendors.
• Support the fleet GPS and asset tracker program.
• Manage plans, drawings, and plotter for managers.
• Support the day-to-day administration of all IT functions.
• Ensure systems and app availability for normal operations.
• Deliver technology-related training to managers and staff.
• Interact effectively with managers and support staff.
• Demonstrate a high level of professional leadership development.
• Promote positive IT acceptance among managers and staff.

Skills on Resume:

• Network Administration (Hard Skills)
• System Configuration (Hard Skills)
• Mobile Management (Hard Skills)
• Asset Tracking (Hard Skills)
• IT Operations (Hard Skills)
• Technical Training (Soft Skills)
• Team Communication (Soft Skills)
• Leadership Development (Soft Skills)

Job Summary: 

• Manage managers’ schedules, maintaining agendas and scheduling appointments, organizing videoconferences/meetings and providing general assistance during presentations.
• Organize business trips by developing itineraries and agendas, scheduling/booking transportation, arranging accommodations and visas in line with the company guidelines and budget and providing general assistance during the trip.
• Prepare expenses reports, memos and letters, carry out research and present findings.
• Produce documents, briefing papers, reports and presentations.
• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
• Screen phone calls, enquiries and requests, and handle them.
• Deal with mail/email and prepare responses to correspondence containing routine inquiries, sort and distribute incoming correspondence, and often correspond on behalf of the managers.
• Represent the team by welcoming visitors at all levels of seniority/relations (clients, suppliers, staff, etc.).
• Revise and maintain office systems, including data management and filing.

Skills on Resume: 

• Schedule Management (Soft Skills)
• Travel Coordination (Soft Skills)
• Expense Reporting (Hard Skills)
• Document Preparation (Hard Skills)
• Correspondence Handling (Soft Skills)
• Communication Management (Soft Skills)
• Client Relations (Soft Skills)
• Data Management (Hard Skills)

Job Summary: 

• Recruitment support, posting job adverts, triaging CVs, arranging interviews and communicating with candidates.
• Manage the administration of employee benefits, e.g., processing childcare vouchers, adding new starters to the healthcare plan.
• Update the staff information database.
• Help manage work experience students.
• Liase with the IT provider on IT administration tasks such as ordering equipment, setting up laptops for new starters, and sending equipment to members of staff based outside the office.
• Manage the calendars of the senior team (and in particular the Managing Director), booking meetings and arranging interviews.
• Draw up contracts for freelancers (using templates) and ensure their terms of engagement are clear.
• Make sure all freelancers have signed contracts and storing these are stored securely and in accordance with GDPR legislation.

Skills on Resume:

• Recruitment Support (Hard Skills)
• Benefits Administration (Hard Skills)
• Database Management (Hard Skills)
• IT Coordination (Hard Skills)
• Calendar Management (Soft Skills)
• Contract Administration (Hard Skills)
• Compliance Management (Hard Skills)
• Communication (Soft Skills)

Job Summary: 

• Responsible for IT system installation and maintenance, performance monitoring on the network and IT-related equipment.
• Check the incident logbooks daily and take action against any problems reported.
• Maintain full functionality of equipment in classrooms (computers, projectors, tablets, Apple TV, video players, speakers, UPS, cables, etc.).
• Ensure continuity in teaching activities with minimal interruption.
• Ensure Front of House (FOH) and teaching centre back office computers, printing system, as well as other IT-related equipment to be in good operation and ready to use.
• Ensure no interruption to the business operations of the teaching centre.
• Support to install hardware timely manner, upon business requirement, following Corporate IT hardware standards and recommendations.
• Prepare and support staff on setting up and using the telephone conference or video conference system.
• Provide support to suppliers’ technicians in troubleshooting IT-related equipment such as the telephony system, CCTV, security access card system, network system, etc.
• Ensure the processes are carried out following British Council standards.
• Prepare and support the examination team in using IT equipment in the International English Language Testing System (IELTS), Aptis testing services, including BIO-Laptop, CCTV, voice recorders, cameras, finger-print scanners, etc.

Skills on Resume:

• System Maintenance (Hard Skills)
• Network Monitoring (Hard Skills)
• Equipment Management (Hard Skills)
• Operational Continuity (Soft Skills)
• Hardware Installation (Hard Skills)
• Conference Support (Soft Skills)
• Technical Troubleshooting (Hard Skills)
• Exam IT Support (Hard Skills)

Job Summary: 

• Responsible for IT software troubleshooting and maintenance.
• Build GTI computers and deploy software on classroom, FOH and TC back office computers in compliance with Global IT Service standards (GIS).
• Install, distribute and problem fix applications to the classroom and staff computers.
• Responsible for application support for teaching activities and other corporate systems such as Global Digital, New English Files, Active Inspire, etc., in classrooms, Teaching Centre Management System (TCMS), Customer Relationship Management (CRM), Exams Database, Queue Management Software, etc., on Front of House computers.
• Support the IT team in installing applications on TC tablets and support teachers to use applications in classrooms.
• Check and ensure the anti-virus software is installed, operational and updated on all workstations.
• Prepare and support the IT team to maintain the British Council's IT equipment and software inventory for the branch, including asset management and license records.
• Deliver software support for the Exams team, including Identity Authentication Management (IAM) database, recording software, and video recording system in the IELTS, Aptis tests.
• Monitor disk space, ensure documents stored on the disk drives are purged and weeded.
• Support staff in burning CDs, DVDs and copying data.

Skills on Resume:

• Software Troubleshooting (Hard Skills)
• System Deployment (Hard Skills)
• Application Support (Hard Skills)
• Teaching System Support (Hard Skills)
• Tablet Assistance (Soft Skills)
• Antivirus Management (Hard Skills)
• Asset Management (Hard Skills)
• Exam Software Support (Hard Skills)

Job Summary: 

• Responsible for telephone and internet connection administration.
• Monitor internet connection and cooperate with the Internet Services Provider (ISP) and the Regional Support Centre.
• Fix and solve problems with the internet connection, the minute the leased-line problem which may be used as proof to claim the ISP.
• Set up and manage the non-GTI WIFI system.
• Provide reliable internet connectivity for classrooms, staff and customers’ use.
• Set up, maintain, and make changes to the PABX.
• Provide telecommunication services such as official messaging service, allocating extensions, and assigning permission for dialling out.
• Assist the line manager in inventory checking and labelling for IT-related equipment on a monthly and yearly basis and ensure the correctness of the outcome.
• Check the classroom set-up to ensure teaching centre standards for classrooms are met and problems with furniture and equipment are immediately reported to the Branch Manager, then to the BSS Assistant.
• Assist the BSS Assistant in overseeing the outsourced security service to ensure TC security and safety standards.

Skills on Resume:

• Network Administration (Hard Skills)
• Internet Troubleshooting (Hard Skills)
• WiFi Management (Hard Skills)
• Telecommunication Support (Hard Skills)
• Connectivity Assurance (Hard Skills)
• Inventory Management (Hard Skills)
• Classroom Setup (Soft Skills)
• Security Assistance (Soft Skills)

Job Summary: 

• Report to the BSS Assistant immediately.
• Assist the BSS Assistant in overseeing the outsourced cleaning service.
• Ensure the service provided is in line with the agreed contract and office health and hygienic standards and report to the BSS assistant immediately.
• Contact between TC and BSS colleagues at the main office regarding facilities/premises issues occurring.
• Ensure such issues are resolved timely and effective manner to avoid business interruption to the teaching centre’s operation.
• Assist the BSS Assistant and the BSS Executive in facilities and premises management for the TC monitor.
• Keep track of facilities and premises regular maintenance (air-conditioning system, fire alarm system, electric systems, water supply system, drinking water dispensers, office equipment such as printers, photocopiers, paper shredders, etc.).
• Ensure all maintenance works are carried out properly and within the lead time.
• Provide support to suppliers’ technicians/ workers in troubleshooting facilities/premises-related faults.
• Ensure the processes are carried out following British Council standards.

Skills on Resume:

• Facilities Management (Hard Skills)
• Cleaning Oversight (Soft Skills)
• Health And Hygiene (Soft Skills)
• Issue Resolution (Soft Skills)
• Maintenance Tracking (Hard Skills)
• Equipment Monitoring (Hard Skills)
• Vendor Support (Soft Skills)
• Standards Compliance (Hard Skills)

Job Summary: 

• Assist the Director of IT with implementing and enforcing IT policies, standards, practices and security measures.
• Support all technology projects.
• Maintain knowledge of development in systems, networks, databases, and hardware.
• Evaluate and test hardware, software, network, and data communications.
• Responsible for the ongoing integrity and enhancements of the hotel’s technology.
• Ensure critical systems, specifically Front Office Property Management System, Telephony System, Guest Room Technology and Food and Beverage point of sale systems, are available at all times.
• Daily business tasks are carried out, e.g., User creation/deletion, Hardware Maintenance.
• Responsible for members of a team for Lvl1 and Lvl2 user support.

Skills on Resume:

• IT Policy Support (Hard Skills)
• Project Assistance (Soft Skills)
• System Knowledge (Hard Skills)
• Technology Evaluation (Hard Skills)
• System Integrity (Hard Skills)
• Critical Systems Support (Hard Skills)
• User Management (Hard Skills)
• Team Supervision (Soft Skills)

Job Summary: 

• Maintain and manage end-user equipment (Laptops, Desktops, Mobiles, Workstations) for excellent end-user experience, providing recommendations on improvements to the team and business.
• Assist in the daily management of all support ticket enquiries.
• Develop knowledge base articles to provide faster and improved resolution times.
• Lead initiatives to improve and provision support service workflows and introduce efficiencies.
• Cooperate on projects defined by the technology roadmap, assisting the IT team.
• Assist in the maintenance of the Networking LAN, WAN and Internet.
• Assist in the maintenance of data storage, backup schedule and disaster recovery.
• Assist in the maintenance of servers (physical and virtual).
• Assist in the maintenance of cloud infrastructure and cloud systems (application and security).
• Assist the IT team with ongoing or future initiatives.
• Assist in the maintenance of phone and conferencing infrastructure (including Microsoft Teams Calling, desk phones, voicemail, audio and video conferencing equipment).
• Assist in the Onboarding and Offboarding of employees with IT equipment and user accounts.

Skills on Resume:

• End-User Management (Hard Skills)
• Ticket Support (Hard Skills)
• Knowledge Base (Hard Skills)
• Workflow Improvement (Soft Skills)
• Network Maintenance (Hard Skills)
• Data Backup (Hard Skills)
• Cloud Administration (Hard Skills)
• Employee Onboarding (Soft Skills)

Job Summary: 

• Responsible for providing technical support to users.
• Daily monitoring of the IT Inbox and providing quick responses to user issues and escalating issues.
• Responsible for configuring hardware and software, setting up printers or routers, and repairing equipment.
• Provide front and back-end technical support and solutions for digital assets.
• Prepare computers for new users in accordance with job specifications, specific software and access to the network domain.
• Ensure IT procedures, workflow documentation related to processes and platform operations are followed.
• Maintain, grant, and remove access to MS Office 365, and ongoing updates to groups/distribution lists in 365 and Domain Controller, including security access to network files/folders.
• Maintain licenses and upgrade software.

Skills on Resume:

• Technical Support (Hard Skills)
• Issue Escalation (Soft Skills)
• Hardware Configuration (Hard Skills)
• Digital Support (Hard Skills)
• User Setup (Hard Skills)
• Process Compliance (Soft Skills)
• Access Management (Hard Skills)
• Software Maintenance (Hard Skills)

Job Summary: 

• Administer all in-house systems.
• Administer and oversee network infrastructure.
• Source and purchase all IT equipment.
• Troubleshoot and perform fault-finding of all in-house systems.
• Take an updated website and build a new Website.
• Take care and oversee the e-mail system.
• Responsible for IT asset management.
• Responsible for VOIP maintenance.

Skills on Resume:

• System Administration (Hard Skills)
• Network Oversight (Hard Skills)
• Equipment Procurement (Soft Skills)
• System Troubleshooting (Hard Skills)
• Website Development (Hard Skills)
• Email Management (Soft Skills)
• Asset Management (Hard Skills)
• Team Communication (Soft Skills)

Job Summary: 

• Provide Tier 1 user support (troubleshooting and resolution of basic Operating system, Software, and Hardware faults) on Windows and Apple devices.
• Manage the Help Desk system to ensure IT Support SLAs are met.
• Provide support, end-user training, and configuration on M365 applications and other cloud collaboration Technologies.
• Set up of new user equipment with standard Operating system images.
• Join end-user computers to the Azure Active Directory domain.
• Ensure security updates on end-user equipment are maintained.
• Escalate and follow up on help desk service requests.
• Provide support on LAN/WLAN/WAN.
• Ensure high-quality internet connectivity.
• Escalate issues with network equipment, including switches, wireless access points, and firewall issues, to the IT coordinator.

Skills on Resume:

• User Support (Hard Skills)
• Help Desk Management (Hard Skills)
• M365 Support (Hard Skills)
• Device Setup (Hard Skills)
• Security Maintenance (Hard Skills)
• Network Support (Hard Skills)
• Issue Escalation (Soft Skills)
• End-User Training (Soft Skills)

Job Summary: 

• Maintain rigorous and regular backup for end-user computers and other project data.
• Follow Jhpiego IT Service Management processes.
• Maintain system and configuration change documentation.
• Ensure that operating system critical updates and security patches, as well as software version updates and patches, are applied to computers.
• Responsible for maintaining the IT User Guide.
• Maintain IT hardware and software asset inventory.
• Provide administrative and technical support for Jhpiego-owned and international loaner devices, including phones, tablets, and other mobile devices.
• Facilitate IT asset disposal activities.
• Develop information systems applications.
• Support and maintenance of developed applications.

Skills on Resume:

• Data Backup (Hard Skills)
• System Documentation (Hard Skills)
• Patch Management (Hard Skills)
• User Guide Maintenance (Hard Skills)
• Asset Inventory (Hard Skills)
• Device Support (Hard Skills)
• Asset Disposal (Soft Skills)
• Application Development (Hard Skills)

Job Summary: 

• Responsible for helping with a small IT error.
• Provide correct and clear data to software programmers.
• Ensure all devices are working and being used correctly by colleagues.
• Communicate between relevant departments.
• Troubleshoot, restart and assist with the use of devices throughout the busy office.
• Investigate any system complaints and resolve issues.
• Ensure software versions are updated regularly.
• Uphold the company’s professional and enthusiastic reputation.
• Support in-house teams with ad hoc technicalities.
• Work in line with company values, processes and procedures.
• Promote positive working attitudes and environment.

Skills on Resume:

• IT Support (Hard Skills)
• Data Management (Hard Skills)
• Device Maintenance (Hard Skills)
• Team Communication (Soft Skills)
• Issue Resolution (Hard Skills)
• Software Updates (Hard Skills)
• Team Support (Soft Skills)
• Positive Attitude (Soft Skills)

Job Summary: 

• Coordinate with Sparks' offices on technology issues.
• Responsible for triage help desk calls.
• Provide entry-level user support of productivity suites such as Google Workspace Applications and Microsoft Office and other commonly used software applications.
• Coordinate with HR on new hire equipment needs.
• Coordinate training of new hires on IT policies and procedures and overall assistance with the onboarding process.
• Assist in the IT purchasing and billing process.
• Assist in managing recurring IT projects, agreements and contracts.
• Assist with tracking of IT expenses.
• Assist with user cell phone procurement and configuration.
• Assist with user management (Adding, updating, and deleting users from Active Directory).

Skills on Resume:

• Tech Coordination (Soft Skills)
• Help Desk (Hard Skills)
• User Support (Hard Skills)
• Onboarding Support (Soft Skills)
• IT Procurement (Hard Skills)
• Project Assistance (Soft Skills)
• Expense Tracking (Hard Skills)
• User Management (Hard Skills)

Job Summary: 

• Assist the General Auditor in the annual risk assessment exercise to develop the annual Information Technology internal audit plan and strategic audit plan.
• Support the annual risk assessment completion.
• Develop a staff plan to distribute assigned audits throughout the audit year.
• Monitor the progress of the established audit plan and provide periodic status to the General Auditor.
• Review and discuss the planning of specific audits with the audit staff, including risk assessment, planning memoranda, audit program and engagement procedures.
• Lead Entry Meetings with management to discuss proposed objectives of specific audit assignments.
• Supervise staff in to completion of the audit field work on assigned audits.
• Monitor compliance with time budgets.
• Review audit work papers as to completeness and accuracy, ascertaining that documentation related to audit exceptions is complete and that exceptions are disposed of into logical recommendations.
• Lead and monitor the professional development and performance of assigned auditors.
• Lead Exit Meetings to discuss audit results with the management from the audited areas.
• Monitor the implementation of action plans established by management in response to audit observations.
• Serve as the liaison with IT risk management functions and regulatory agencies.

Skills on Resume:

• Risk Assessment (Hard Skills)
• Audit Planning (Hard Skills)
• Project Monitoring (Soft Skills)
• Team Supervision (Soft Skills)
• Compliance Review (Hard Skills)
• Performance Management (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Regulatory Liaison (Soft Skills)

Job Summary: 

• Maintain all IT hardware and software.
• Manage and set up new starters, movers and leavers.
• Responsible for monitoring the Network.
• Responsible for troubleshooting.
• Responsible for programming and maintenance of software systems.
• Assist with Access control management.
• Responsible for assisting with IT projects.
• Support the head of IT and the IT Architects' experience.

Skills on Resume:

• Hardware Maintenance (Hard Skills)
• User Management (Hard Skills)
• Network Monitoring (Hard Skills)
• Troubleshooting (Hard Skills)
• Software Programming (Hard Skills)
• Access Control (Hard Skills)
• Project Support (Soft Skills)
• Team Assistance (Soft Skills)

Job Summary: 

• Contact for resolving IT HelpDesk tickets from staff for issues related to laptops, PCs, printers, software, peripheral devices, smartphones, and more.
• Perform initial troubleshooting of staff issues per IT troubleshooting steps.
• Provide initial end-user support on issues with Microsoft 365 and Microsoft Teams.
• Escalate issues to external support vendors.
• Help improve documentation about IT assets, training, use, and troubleshooting.
• Organize and file documentation as instructed.
• Configure and install desktop equipment and applications.
• Serve as a junior team member in IT projects and perform assigned tasks, using established support processes.
• Research assigned technical needs and problems, and present findings to the IT team.
• Communicate effectively via speech, text, or messaging systems.

Skills on Resume: 

• Help Desk Support (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• M365 Support (Hard Skills)
• Vendor Escalation (Soft Skills)
• Documentation Management (Hard Skills)
• Equipment Setup (Hard Skills)
• Project Assistance (Soft Skills)
• Team Communication (Soft Skills)

Job Summary: 

• Undertake tasks to ensure the smooth operation of the various IT systems.
• Assist with project work and eventually take ownership of certain functions within the IT infrastructure.
• Provide 1st and 2nd line support to users, taking ownership of problems through to resolution.
• Troubleshoot hardware, Windows, Microsoft Office, printing, and software problems.
• Responsible for mobile device management.
• Create, edit, and delete user accounts (both AD and software).
• Set up of new equipment using imaging and/or MDM software.
• Responsible for software patching (e.g., WSUS, AV) and upgrades.
• Arrange the collection and repair of faulty equipment, issuing temporary units.
• Responsible for SAP key user duties for field service operations, incl. software testing and training.
• Prepare reports using Excel from SAP.
• Responsible for ad-hoc staff training.
• Periodic checks to ensure compliance with PCI and/or security requirements.
• Provide assistance to support projects.
• Ad-hoc SAP checks to ensure efficient processing of data.

Skills on Resume:

• IT Operations (Hard Skills)
• System Support (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• Device Management (Hard Skills)
• User Administration (Hard Skills)
• Software Patching (Hard Skills)
• Data Reporting (Hard Skills)
• Staff Training (Soft Skills)

Job Summary: 

• Follow up on assigned support tickets.
• Record events, problems and solutions at the help desk ticketing system (Spiceworks).
• Install, configure, maintain and provide technical support for software and online services.
• Install, configure, maintain and provide technical support for office devices, including laptops, copiers, mobile devices and phone systems.
• Responsible for tier 1 support for servers, network systems.
• Troubleshoot with advanced technology, including networking, Active Directory, shared folders, VMWare, etc.
• Responsible for moving forward to the next level of support.
• Responsible for system software maintenance.
• Manage documentation on related works and update the IT FAQ for other departments.

Skills on Resume:

• Ticket Management (Hard Skills)
• Technical Support (Hard Skills)
• Device Maintenance (Hard Skills)
• Server Support (Hard Skills)
• Network Troubleshooting (Hard Skills)
• System Maintenance (Hard Skills)
• Documentation Management (Hard Skills)
• Team Communication (Soft Skills)

Job Summary: 

• Assist the IT Manager in conducting studies and surveys of proposed and existing IS and machine applications.
• Install and support/help the team in the use of computing equipment and software.
• Maintain an up-to-date knowledge of new equipment, systems and programming techniques appropriate to the organisation.
• Support the IT Manager in the overall maintenance and development of BMM’s internal systems and IT infrastructure.
• Support in the development of tools and techniques defined by the IT Manager.
• Support consultants requiring assistance.
• Provide support to the IT Manager related to the setup of infrastructure and procedures required for BMM’s information and physical security policy.
• Provide support to record and track the service quality levels.
• Provide technical input/software changes required to establish a new training/induction program for staff accordingly with the instructions received from the IT Manager.
• Support the IT Manager to provide a technical solution for making business information available to all staff.

Skills on Resume:

• System Analysis (Hard Skills)
• Equipment Support (Hard Skills)
• Technology Research (Hard Skills)
• Infrastructure Maintenance (Hard Skills)
• Tool Development (Hard Skills)
• Consultant Support (Soft Skills)
• Security Setup (Hard Skills)
• Performance Tracking (Soft Skills)

Job Summary: 

• Provide 1st level support to the company's growing users will be expected to help users resolve any issues and escalate.
• Responsible for tasks involving maintaining existing hardware, such as hardware upgrades, thermal label printer cleaning, dust removal, along building new computers and other general handyman duties.
• Ensure that computers, printers, and other peripherals are in operating order.
• Provide support with hardware and software maintenance.
• Manage and keep an inventory of company assets (thin clients, laptops, desktops, mobiles).
• Work closely with the System Administrator/Security Analyst to troubleshoot and resolve issues.
• Ensure that problems are dealt with in a timely manner.
• Assist with office layout rearrangements and associated IT tasks.
• Participate in planned projects to facilitate upgrades and replace systems.

Skills on Resume:

• User Support (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Device Management (Hard Skills)
• Software Support (Hard Skills)
• Asset Inventory (Hard Skills)
• Issue Resolution (Soft Skills)
• Project Assistance (Soft Skills)
• IT Coordination (Soft Skills)

Job Summary: 

• Assist with the setup and installation of information systems at new facilities.
• Assemble and configure network components and associated services.
• Provide users with network technical support.
• Provide consultation and technical assistance with computer labs.
• Respond to the needs and questions of users concerning their access to network resources.
• Assist in providing additional basic computer training for computer users.
• Perform network troubleshooting to isolate and diagnose common network problems.
• Provide consultation and recommendations to resolve network problems at assigned locations.
• Ensure maximum issue resolution in the minimum time.

Skills on Resume:

• System Installation (Hard Skills)
• Network Configuration (Hard Skills)
• User Support (Soft Skills)
• Technical Assistance (Soft Skills)
• Network Troubleshooting (Hard Skills)
• Computer Training (Soft Skills)
• Problem Resolution (Hard Skills)
• Issue Management (Soft Skills)

Job Summary: 

• Establish network users, user environments, directories, and security for networks being installed.
• Assist with upgrading network hardware and software components.
• Recommend upgrading to maintain efficient operations, attend trainings.
• Call and troubleshoot hardware issues with appropriate Technical Support.
• Install upgrades and configure network printing, directory structures, rights, security, software and file services.
• Troubleshoot networked devices, including but not limited to computers, printers, facsimiles, cell phones, telecommunication and networking equipment.
• Assist with monitoring and controlling the security aspects of IT systems.
• Maintain the highest levels of network security and data integrity.
• Maintain a flexible work schedule to ensure minimal network downtime.

Skills on Resume:

• Network Administration (Hard Skills)
• System Upgrades (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Network Configuration (Hard Skills)
• Device Support (Hard Skills)
• Security Monitoring (Hard Skills)
• Data Integrity (Hard Skills)
• Schedule Flexibility (Soft Skills)

Job Summary: 

• Monitor all operating systems, applications, peripherals, servers and environmental facilities.
• Monitor and respond to alerts from cybersecurity monitoring systems.
• Perform first-level network, server and security troubleshooting and maintenance by logging into devices, running basic commands and correctly understanding and interpreting results.
• Identify, solve and escalate issues for resolution.
• Participate in cybersecurity incident tracking and reporting and communicate to resolve incidents.
• Responsible for troubleshooting, monitoring and installation of data communication equipment such as servers, switches, routers, controllers and access points.
• Report and log end-user problems using the incident ticketing system.
• Install fiber optic (ST/SC/LC), Ethernet (Cat 5, Cat 5e, and Cat 6 cables) in a data center environment.
• Develop and maintain systems documentation and run books consistent with industry best practices for systems administration.
• Create and maintain documentation of network connections, equipment inventory of local and remote sites.
• Collaborate with members of other divisions within CIS to facilitate processes, projects, installations and formulation of operating policies and procedures for enterprise applications and Central Office LAN services.
• Replace faulty hardware on network and server platforms.

Skills on Resume:

• System Monitoring (Hard Skills)
• Cybersecurity Support (Hard Skills)
• Network Maintenance (Hard Skills)
• Issue Escalation (Soft Skills)
• Incident Reporting (Soft Skills)
• Hardware Installation (Hard Skills)
• Documentation Control (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Provide IT hardware and software support to all end users in the company.
• Install, configure and deploy PC desktops, laptops, tablets, printers, copiers, barcode printers, and handheld PCs.
• Maintain and support MS Office, anti-virus, time attendance system, visitor registration system, conference system, LAN, WAN, Wi-Fi networks, PABX, phones, and printer consumables.
• Follow up, update and solve issues raised in the helpdesk system.
• Provide help desk technical support to users.
• Support networking devices, including switches, shared printers, wireless routers/firewalls.
• Troubleshoot network connectivity and internet access issues.
• Assist the Senior MIS Engineer in IT-related matters.

Skills on Resume:

• IT Support (Hard Skills)
• Device Installation (Hard Skills)
• System Maintenance (Hard Skills)
• Help Desk (Hard Skills)
• Network Support (Hard Skills)
• Issue Resolution (Hard Skills)
• Connectivity Troubleshooting (Hard Skills)
• Team Assistance (Soft Skills)

Job Summary: 

• Offer daily operations and systems support to users.
• Support the repair of broken equipment.
• Diagnose and resolve hardware/software faults.
• Assist with installation, configuration and ongoing usability of system hardware, operating systems and applications.
• Verify functionality of hardware and software components.
• Troubleshoot hardware and software issues in person, remotely and by phone.
• Provide technical assistance for users across the site and answer their questions.
• Achieve productivity and performance levels.
• Adhere to Clipper Standard Operating Procedures.
• Maintain H&S in the Workplace.
• Deliver an excellent standard of work.
• Drive a Quality service to all customers, both internal and external.
• Comply with the Clipper Code of Conduct.
• Support Site Continuous Improvement Initiatives.

Skills on Resume:

• System Support (Hard Skills)
• Equipment Repair (Hard Skills)
• Issue Diagnosis (Hard Skills)
• Hardware Installation (Hard Skills)
• Software Troubleshooting (Hard Skills)
• User Assistance (Soft Skills)
• Quality Service (Soft Skills)
• Process Compliance (Soft Skills)

Job Summary: 

• Implement and operate Corporate Standard Information Technology.
• Perform basic network and client PC/PRT/Device setup/management, and manage domain and email accounts.
• Give on-site and remote support for end-user devices and office technology.
• Handle incoming questions and issues in a timely manner.
• Maintain the Country infrastructure setup and network troubleshooting.
• Monitor equipment room facilities are properly set up and operate at a satisfactory level.
• Responsible for IT operational support.
• Closely work with the OS IT Service Management Team.
• Ensure the day-to-day smooth operation of the IT service and business operations.
• Maintain fit-for-purpose IT Services and distributed business systems.
• Liaise with local and international telecom carriers, vendors, and service providers to ensure service delivery meets.
• Provide support service to users by way of knowledge sharing, troubleshooting.
• Attend to user requests for additional functions, user operation guide documentation.
• Responsible for optimizing existing procedures.

Skills on Resume:

• IT Operations (Hard Skills)
• Network Management (Hard Skills)
• User Support (Soft Skills)
• Infrastructure Maintenance (Hard Skills)
• System Monitoring (Hard Skills)
• Vendor Coordination (Soft Skills)
• Process Optimization (Soft Skills)
• Service Delivery (Soft Skills)

Job Summary: 

• Support facility moves, new office/business spots foundation support.
• Facilitate communications between customers and back-end engineers, supply IT support customer support.
• Internal troubleshoot (ITSM) system support, IT ticket correspondence, and feedback solution to users.
• Provide technical support via email/telephone/internal communication tool, etc.
• Responsible for translation support operations between HQIT and local users.
• Responsible for the company's dedicated line for Payment processing.
• Coordinate with Region and HQ counterparts on systems deployment, upgrade, UAT and operational support.
• Support the operation/call center system.
• Follow the directions to the IT supervisor/ADM manager.
• Assist in enforcing and governing IT hardware and software within the company, adhering to the company policy.
• Responsible for access control into the company's information system pertaining to information processed and generated from the company's software application system and the proper use of all IT facilities provided by the company.
• Manage IT assets and inventory and perform any other duties assigned from time to time.

Skills on Resume:

• IT Support (Hard Skills)
• Customer Communication (Soft Skills)
• Ticket Management (Hard Skills)
• Technical Assistance (Hard Skills)
• Translation Support (Soft Skills)
• System Coordination (Soft Skills)
• Access Control (Hard Skills)
• Asset Management (Hard Skills)

Job Summary: 

• Ensure the internet is operational at all times, and breakdowns are addressed without delay in all site offices.
• Travel to different field locations to troubleshoot various issues with IT equipment and the internet.
• Ensure that software and licenses are in place and in line with SCI IT policies and guidelines.
• Ensure that email systems have adequate protection and the antivirus is updated and installed in all DRC computers within Nigeria.
• Ensure back-up of documents in the office and support field offices in doing the same.
• Hardware management and maintenance of IT equipment.
• Local access to all computers, including printers, and Internet Access.
• Undertake basic training for staff on computer handling, usage and email etiquette, roll out the same training in other offices.
• Reduce outsourcing IT services, such as printers and photocopiers, wireless connectivity and preventive maintenance.
• Ensure paperwork is kept according to DRC’s policies and procedures and filed neatly with supporting documents in respective files (in particular, equipment issue vouchers).

Skills on Resume:

• Internet Maintenance (Hard Skills)
• Field Support (Soft Skills)
• License Compliance (Hard Skills)
• Email Security (Hard Skills)
• Data Backup (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Staff Training (Soft Skills)
• Documentation Management (Soft Skills)

Job Summary: 

• Manage the new joiner equipment process from start to finish, flagging any concerns with the People Team accordingly.
• Manage delivery and tracking updates to ensure timely delivery before new joiners’ start dates.
• Update starters’ progress in Notion and Helpdesk.
• Complete offboarding requests (and help drive the automation of this).
• Liaise with HR/IT Manager on correct shipping addresses for upcoming leavers, ahead of their leaving date, so prompt collection of IT equipment can be arranged.
• Purchase new equipment, or repurpose old equipment, to be issued out to new starters.
• Track order progress, keep the People Team informed.
• Escalate any T2/T3 IT issues to the IT Manager via the escalation process.
• Assist in project work to meet the IT team and company goals.
• Troubleshoot, fix and resolve IT issues efficiently and effectively in a Mac environment.
• Audit/monitor company assets and software.
• Raise tickets that have come in via Slack.
• Communicate ongoing IT projects to the company.
• Build relationships with other internal teams.
• Build IT support processes and procedures with the IT Manager.

Skills on Resume:

• Onboarding Management (Soft Skills)
• Equipment Procurement (Hard Skills)
• Order Tracking (Hard Skills)
• Offboarding Support (Soft Skills)
• Issue Escalation (Soft Skills)
• Project Assistance (Soft Skills)
• IT Troubleshooting (Hard Skills)
• Asset Auditing (Hard Skills)

Job Summary: 

• Provide IT support and administration to end-users in the responsible offices and site offices.
• Manage and coordinate with local IT contractors to ensure service level and key deliverables are met with agreed targets and expectations.
• Diagnose and solve hardware/software/network issues and escalate to the IT dept, third-party support, or vendors.
• Install and set up computer systems and applications.
• Maintain an inventory of IT systems, hardware, and software.
• Provide IT reports on issues, requirements, IT services and performances, and complete any other regular IT checks.
• Provide assistance to users in supporting video conferencing, telephones, network, Wi-Fi, printers and other office systems.
• Conduct training to users on Office 365 (SharePoint, Teams), Operating system and future group applications and services.
• Promote adoption and use of IT, Digital and Knowledge Management in the office through the development and support of communities of practice, including consulting and training/capacity building.
• Serve as key contact for IT, Digital and Knowledge Management by responding to queries and assisting users in troubleshooting and accessing IT/KM/Digital tools and resources.
• Assist in IT, Digital and Knowledge Management projects/tasks implementation and deployment to ensure the projects/tasks are delivered as expected.

Skills on Resume:

• IT Support (Hard Skills)
• Vendor Coordination (Soft Skills)
• Issue Diagnosis (Hard Skills)
• System Installation (Hard Skills)
• Asset Management (Hard Skills)
• Reporting (Hard Skills)
• User Training (Soft Skills)
• Digital Adoption (Soft Skills)

Job Summary: 

• Manage the IT (Hardware and Software) inventory in Brazil.
• Responsible for managing the IT contracts.
• Assist in planning tool purchases.
• Responsible for suppliers search.
• Responsible for creating the area’s documentation.
• Manage Office Tech (TVs, Meeting rooms, Cameras, printers).
• Help with technical support to RecargaPay employees with regard to their work tools (reset passwords, support in the Google package, installation of programs on computers or cell phones).
• Provide It administration support to Solicitors, Fee Earners and Management.

Skills on Resume:

• IT Inventory (Hard Skills)
• Contract Management (Hard Skills)
• Procurement Planning (Hard Skills)
• Vendor Search (Soft Skills)
• Documentation Creation (Hard Skills)
• Office Tech Support (Hard Skills)
• User Assistance (Soft Skills)
• IT Administration (Hard Skills)

Job Summary: 

• Provide technical support and troubleshooting to all ASTRIANs according to ITFS’s SLA.
• Provide endpoint computer system upgrade, image creation and application testing as per the ITFS standard.
• Maintain IT asset transaction records and conduct regular inventory checks to keep accurate records.
• Provide support and assistance to IT projects and video conferences.
• Ensure services provided to end users meet the ITFS SLA and that all IT security and governance are strictly enforced.
• Provide assistance to ensure all project and process documentation is up-to-date.
• Manage the relationship with the client and all stakeholders.
• Apply management skills and knowledge to plan, execute, monitor and control and close the project.
• Use and continually develop leadership and management skills.

Skills on Resume:

• Technical Support (Hard Skills)
• System Upgrade (Hard Skills)
• Asset Management (Hard Skills)
• Project Assistance (Soft Skills)
• Service Compliance (Hard Skills)
• Documentation Maintenance (Hard Skills)
• Client Management (Soft Skills)
• Leadership Skills (Soft Skills)

Job Summary: 

• Configure hardware and software.
• Answer calls and/or e-mails regarding equipment.
• Set up peripherals such as printers or routers.
• Call software and hardware vendors to request service regarding defective products.
• Consistently and accurately track, update, and close assigned support requests.
• Attend mandatory company training sessions as required by state/federal law.
• Maintain the PCs and the Domain.
• Responsible for software testing and application performance monitoring.
• Design database structure (logical data model) to meet user requirements.
• Responsible for program database interfaces in computer languages.
• Responsible for standard operating procedures.

Skills on Resume:

• Hardware Configuration (Hard Skills)
• User Support (Soft Skills)
• Peripheral Setup (Hard Skills)
• Vendor Communication (Soft Skills)
• Ticket Management (Hard Skills)
• System Maintenance (Hard Skills)
• Software Testing (Hard Skills)
• Database Design (Hard Skills)

Job Summary: 

• Provide assistance at Level 1 to various users, on HW and SW problems.
• Solve user problems through ticket management.
• Support the maintenance of printer parks efficiently.
• Report to the 2nd level of support problems of higher complexity.
• IT support for teachers in order to ensure the regular conduct of lessons.
• Prepare and maintain the workstations park (staff, classrooms, pc labs and Mac labs).
• Scan the paper documents for conversion to a digital record.
• Conduct a user acceptance test for the system before rollout.
• Conduct PC setup and server setup.
• Provide systematic record management and IT-related issues.

Skills on Resume:

• User Support (Hard Skills)
• Ticket Management (Hard Skills)
• Printer Maintenance (Hard Skills)
• Issue Escalation (Soft Skills)
• Classroom Support (Soft Skills)
• Workstation Setup (Hard Skills)
• Document Digitization (Hard Skills)
• Record Management (Hard Skills)

Job Summary: 

• Firmly believe that employees drive company success and strive to create an environment that offers challenging, stimulating, and financially rewarding opportunities.
• Provide Level 1 phone/remote technical support.
• Triage MSP alerting tools (security, backup, RMM).
• Adhere to company policies and procedures.
• Responsible for answering help desk phones.
• Support the Business Analyst/Project Manager team in various tasks, including but not limited to testing and documentation.
• Support the Application Development team in various tasks, including but not limited to activities to transition from on-premises to Cloud platforms.
• Support the Application Support team in various tasks, including but not limited to software upgrade execution activities.
• Support the IT Administrative Assistant in various tasks, including but not limited to coordinating incoming IT requests, managing On-Site Access requests, etc.

Skills on Resume:

• Technical Support (Hard Skills)
• Alert Monitoring (Hard Skills)
• Policy Compliance (Soft Skills)
• Help Desk (Hard Skills)
• Project Assistance (Soft Skills)
• Cloud Support (Hard Skills)
• Software Upgrades (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Monitor the operation and security of all computer hardware and ensure that it is operating properly.
• Maintain accurate inventory and records of all the hardware and ensure that it is operating properly.
• Ensure that all software runs with no output errors, no response time problems and functions according to specification.
• Understand all the department's working procedures and perform the related tasks.
• Maintain all users' access requests and authorization (Windows, email, etc.).
• Act as the primary contact for all outside agents in all computer technology-related matters.
• Respond to all users' requests and provide them with adequate support.
• Responsible for IT daily operation support.
• Monitor IT infrastructure, including PCs, servers, CCTV, network system, backup system and other IT hardware/software.
• Liaise and contact directly with different internal departments and service providers to gather information and clearly communicate status.
• Provide IT administrative support and documentation support, including project documentation, technical and user manuals, etc.

Skills on Resume:

• Hardware Monitoring (Hard Skills)
• Inventory Management (Hard Skills)
• Software Performance (Hard Skills)
• Access Control (Hard Skills)
• User Support (Soft Skills)
• IT Operations (Hard Skills)
• Infrastructure Monitoring (Hard Skills)
• Documentation Support (Soft Skills)

Job Summary: 

• Verify scope and user acceptance conditions, plans for resources, controls project execution, and coordinates project team activities.
• Review detailed design specifications, test plans and user documentation for functional and technical completeness.
• Assist governance of IT agencies and collaborate with Central IT and local IT.
• Ensure successful deployment of IT projects and CRs from a technical, security and performance perspective.
• Act as an innovation driver by following local trends and new technical releases.
• Propose solutions that could deliver business value.
• Investigate and progress first and second-line IT service desk tasks from users and third-party software suppliers through to resolution.
• Administer, maintain, and document the IT systems to ensure continual improvements in service.
• Maintain the internal IT knowledge base of technical and user documentation to provide up-to-date and informative content.
• Deliver user training to promote and maximize the utilization of infrastructure and software facilities.
• Plan, co-ordinate and manage the installation, maintenance and upgrade of all desktop hardware and software, ensuring that changes are implemented with minimal disruption.

Skills on Resume:

• Project Coordination (Soft Skills)
• System Review (Hard Skills)
• IT Governance (Soft Skills)
• Project Deployment (Hard Skills)
• Innovation Management (Soft Skills)
• Solution Development (Hard Skills)
• Service Desk Support (Hard Skills)
• System Administration (Hard Skills)

Job Summary: 

• Assist with IT infrastructure.
• Assist in maintaining equipment, involving hardware, software, and systems.
• Diagnose network and system problems and react to failures and errors to maintain system integrity and performance.
• Install and set up the necessary software and hardware/peripherals.
• Provide users with 1st level support, hardware, software and technical support.
• Responsible for IT-related hardware and software provisioning and staging (OS configuration, applications installation and configuration, upgrades).
• Ensure all daily tasks or processes are successful.
• Provide technical support, including computer hardware and software.
• Provide PC and peripherals installation and software deployment and upgrade.
• Provide IT-related equipment support.
• Update and maintain the inventory records.

Skills on Resume:

• Infrastructure Support (Hard Skills)
• System Maintenance (Hard Skills)
• Network Diagnosis (Hard Skills)
• Software Installation (Hard Skills)
• User Support (Soft Skills)
• Hardware Provisioning (Hard Skills)
• Technical Assistance (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Manage the existing servers/networks in the company to ensure optimum health and performance.
• Ensure servers/network and services have proper and full security protections.
• Apply fixes, setting updates, or version upgrades to ensure full compliance.
• Respond and manage network/servers/services incidents.
• Manage and supervise all network and server infrastructure upgrade projects for the Company and customers.
• Coordinate with internal and external parties for project management, including planning, scheduling, controlling, monitoring and risk management.
• Estimate the budget and resources plan for internal and external parties.
• Report progress and resolve any project-related issues.
• Prepare project correspondence, ensure the projects are completed on time and within quality standards.
• Identify potential solution opportunities for the client.

Skills on Resume:

• Server Management (Hard Skills)
• Network Security (Hard Skills)
• System Compliance (Hard Skills)
• Incident Response (Soft Skills)
• Infrastructure Projects (Hard Skills)
• Project Coordination (Soft Skills)
• Resource Planning (Soft Skills)
• Client Solutions (Soft Skills)

Job Summary: 

• Provide technical support for computers and associated networks.
• Install, troubleshoot, service, and repair personal computers, software, and telephones.
• Instruct and assist users in the use of personal computers and networks.
• Investigate information, network, and communications needs of users.
• Coordinate with outside vendors and contractors to ensure work is completed in a timely fashion according to project scope.
• Perform printer troubleshooting and maintenance.
• Provide support for Ambuklao and Binga to ensure that the underlying network infrastructure and its associated technology operate efficiently.
• Provide support and clerical assistance.
• Provide support in monitoring and inspection of IT projects for Ambuklao and Binga, ensuring compliance with IT standards and safety requirements.
• Assist in the implementation of the preventive maintenance plan for IT systems and the repair of IT equipment breakdowns.
• Provide assistance to IT for the closure of security vulnerabilities.

Skills on Resume:

• Technical Support (Hard Skills)
• System Maintenance (Hard Skills)
• User Training (Soft Skills)
• Network Coordination (Soft Skills)
• Vendor Management (Soft Skills)
• Printer Maintenance (Hard Skills)
• Project Monitoring (Hard Skills)
• Security Assistance (Hard Skills)

Job Summary: 

• Develop an understanding across multiple IT resources.
• Responsible for being the first point of call for all IT and Business System support and requests.
• Manage, qualify and document incidents and requests to enable analysis on trends.
• Prioritize and manage multiple incidents, requests, and projects at one time.
• Responsible for the maintenance, fault diagnosis, repairs, and upgrades of IT equipment across the organization.
• Provide IT support to several different offices and showrooms within the UK and North America.
• Assist in the maintenance and updating of the server in accordance with security rules and regulations.
• Assist in the production of resources.
• Assist in photo and video taking.
• Assist in photo and video editing (adding audio-visual effects, sound mixing, color correction, subtitling, etc.).
• Assist in the support, enhancement and maintenance of the computer systems, servers and database.

Skills on Resume:

• IT Support (Hard Skills)
• Incident Management (Hard Skills)
• Task Prioritization (Soft Skills)
• Equipment Maintenance (Hard Skills)
• Server Security (Hard Skills)
• Media Production (Soft Skills)
• Video Editing (Hard Skills)
• System Enhancement (Hard Skills)

Job Summary: 

• Support the IT Manager in operating the IT infrastructure.
• Participate in the analysis of IT problems as well as troubleshooting.
• Contact for all IT inquiries for the area Central Europe (DE, AT, CZ, NL), as well as maintenance of the IT ticketing system.
• Support for the IT hardware and custom software.
• Manage and monitor hardware, software and peripherals.
• Set up user accounts and access rights.
• Install, configure and troubleshoot hardware, software and networking.
• Provide day-to-day support for all internal and external IT systems and users, minimizing any system outages.
• Record all issues that arise and advise the IT Manager of any issues that need further attention.
• Assist in IT project implementation.

Skills on Resume:

• Infrastructure Support (Hard Skills)
• Problem Analysis (Hard Skills)
• Ticket Management (Hard Skills)
• Hardware Support (Hard Skills)
• System Monitoring (Hard Skills)
• User Administration (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Project Assistance (Soft Skills)

Job Summary: 

• Provide lending support in the installation of various types of cameras, including but not limited to face temperature camera, plate recognition camera and other AI cameras.
• Provide lending support for various software and hardware at the office and customer premises.
• Provide desktop PCs and network support, including but not limited to repair and maintenance.
• Provide lending support in the testing/installation of AVL devices and other devices that the company is offering.
• Responsible for on-site maintenance/installation at customer sites.
• Provide IT technical support for all users.
• Install and maintain IT services for the use, support and development of applications and systems in line with business requirements and targets.
• Respond efficiently to inquiries and effectively resolve any hardware, software, printer, and/or networking problems.
• Deliver projects and provide support in a timely manner.
• Responsible for being proactive when dealing with user issues and taking ownership of user problems.

Skills on Resume:

• Camera Installation (Hard Skills)
• Hardware Support (Hard Skills)
• Network Maintenance (Hard Skills)
• Device Installation (Hard Skills)
• On-Site Service (Soft Skills)
• Technical Support (Hard Skills)
• System Maintenance (Hard Skills)
• Issue Resolution (Soft Skills)

Job Summary: 

• Responsible for overseeing the security, integrity and maintenance of IT systems, ensuring that systems are well maintained and IT procedures are robust.
• Understand the overall objectives and architectural aspects of all IT systems to ensure that all IT functions and disciplines are controlled, audited ensuring system efficiencies are attained.
• Build and maintain effective working relationships with all key stakeholders.
• Review and scrutinize system performance, in accordance with company policy, providing recommendations that will drive efficiency and provide added value to the business.
• Ensure adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up.
• Responsible for quality checks on IT peripherals at the customer site.
• Check and pack returned equipment before sending it back to the main office.
• Responsible for the relocation of equipment within the premises.
• Responsible for installation and configuration.
• Update OS, Application, Desktop and Notebook Migration.

Skills on Resume:

• System Security (Hard Skills)
• IT Governance (Soft Skills)
• Stakeholder Relations (Soft Skills)
• Performance Review (Hard Skills)
• Compliance Management (Hard Skills)
• Quality Assurance (Hard Skills)
• Equipment Handling (Soft Skills)
• System Installation (Hard Skills)

Job Summary: 

• Process purchase ledger invoices and deal with payments and queries.
• Till reconciliation, making up of till floats and preparing receipts for banking.
• Responsible for assisting with credit control.
• General administrative duties, including answering telephones.
• Assist the Company Secretary with accounting tasks and the provision of management information.
• Responsible for being the principal point of contact for IT support within the company.
• Assist in the development and implementation of IT systems within the company.
• Provide software support, including but not limited to Windows 10, MS Office 365, Skype for Business, Adobe Creative Cloud, and all proprietary software.
• Research and troubleshoot unfamiliar errors using an online knowledge base and other resources to effectively identify and resolve problems.

Skills on Resume:

• Invoice Processing (Hard Skills)
• Cash Reconciliation (Hard Skills)
• Credit Control (Hard Skills)
• Administrative Support (Soft Skills)
• IT Coordination (Soft Skills)
• System Implementation (Hard Skills)
• Software Support (Hard Skills)
• Problem Solving (Soft Skills)