Job Summary:

• Identifying and managing cybersecurity risks for the organization.
• Establish and maintain an information security strategy in alignment with organization's goals and objectives.
• Review and enhance IT policies, standards, guidelines and best practices
• Ensure effective implementation and compliance with the Cyber Security policies, standards and procedures.
• Provide security consultancy and architecture review to ensure compliance in the area of information security polices and guidelines.
• Promote IT risk management, governance and compliance culture across the organization.
• Perform IT Security audits and risk assessments as well as implement risk mitigations measures.
• Carry out monitoring of systems for security anomalies and detection of breaches.
• Conduct IT security awareness training to improve cybersecurity knowledge of users and IT staff.
• Review and enhance organization’s BCP and disaster recovery plan.

Skills on Resume:

• Risk Management (Hard Skills)
• Strategy Development (Hard Skills)
• Policy Development (Hard Skills)
• Compliance (Hard Skills)
• Security Architecture (Hard Skills)
• Risk Mitigation (Hard Skills)
• Incident Response (Hard Skills)
• Awareness Training (Soft Skills)

Job Summary:

• Assist regional IT (Infrastructure and Applications) management offices. 
• Assisting teams across regional IT infrastructure and applications.
• Liaise with regional offices, assist in IT strategy planning, security policies and compliance planning, IT operations, system upgrades and applications support
• Assist HQ in the design and deployment/implementation of IT infrastructure in offices 
• Liaise with 3rd party vendors on the IT needs of offices
• Provide IT support to offices and introduce new IT technologies to improve operational efficiency
• Managing and reporting on the allocation of IT budget
• Conduct in-house briefing and training 
• Assist in monitoring and maintaining system audit procedures, jobs and standards.
• Check and ensure all system backups are completed and documented
• Maintain IT infrastructure and operations in best practices
• Report on the health of IT services through operational reports, budgetary or finance reporting

Skills on Resume:

• IT Support (Hard Skills)
• Strategic Planning (Hard Skills)
• Policy and Compliance (Hard Skills)
• Vendor Management (Soft Skills)
• Technology Implementation (Hard Skills)
• Budget Management (Hard Skills)
• Training and Development (Soft Skills)
• System Maintenance (Hard Skills)

Job Summary:

• Planning and supporting IT infrastructure including servers, tele/data communications, computer and mobile devices, and business applications
• Provide troubleshooting and technical support for office and service centers
• Assist in network equipment installation, configuration, and maintenance
• Implement IT projects and assist with the cost control and scheduling
• Review and ensure compliance with IT processes, standards and policies
• Facilitate change management, incident management, and problem management within the organization
• Act as the key contact point between the Company and IT service providers
• Prepare and conduct basic IT training for internal employees
• Involved with day-to-day duties in ensuring the IT Department runs smoothly, assisting the current head of department.

Ensuring MRI Horizon queries (business or technical) are dealt with in an appropriate and timely manner

Skills on Resume:

• Support (Hard Skills)
• Troubleshooting (Hard Skills)
• Networking (Hard Skills)
• Project Control (Hard Skills)
• Compliance (Hard Skills)
• Change Management (Hard Skills)
• Liaison (Soft Skills)
• Training (Soft Skills)

Job Summary:

• Handle In house system administrations
• Provide Enhancement and maintenance for the in-house system.
• Assist in troubleshooting staff computer issues
• Handling of company website online chat system
• Email account management (e.g. create email for staff, reset staff email password)
• Manage all Issuance of laptop and equipment within the organization.
• Assist in government Grant document preparation.
• Document control for Company Integrated Management System documentation
• Test software to ensure responsiveness and efficiency
• Manage directory services and related application (such as Active Directory, Azure AD, and AAD Connect)
• Setup and maintain identity providers (IdPs) (such as Shibboleth, ADFS, Okta/NetIQ, RADIUS, and ClearPass)

Skills on Resume:

• System Enhancement (Hard Skills)
• Troubleshooting (Hard Skills)
• Online Support (Hard Skills)
• Email Management (Hard Skills)
• Asset Management (Hard Skills)
• Documentation (Hard Skills)
• Identity Management (Hard Skills)

Job Summary:

• System application support for Equity Front Office and Back Office System
• Manage IT projects from requirement definition to ensure each of the project get delivered smoothly on time, within budget and highest quality
• Act as the key interface between users and technical developers, perform business analysis and user requirement studies
• Control system incident and issue management, patch deploy management
• Perform market rehearsals for system compatibility testing or enhancement
• Work closely with front office business stakeholders and middle/back office users to ensure alignment with corporate strategies
• Manage account life-cycle during staff/student on-boarding and off-boarding
• Register and maintain Service Providers (SPs) in Shibboleth and Relying Parties (RPs) in ADFS
• Maintain and monitor all equipment including personal computers, printers, servers and related peripherals running in good condition
• Provide IT support in technical issues, support server and system, maintain PC

Skills on Resume:

• Application Support (Hard Skills)
• Project Management (Hard Skills)
• Business Analysis (Hard Skills)
• Incident Management (Hard Skills)
• Compatibility Testing (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Account Management (Hard Skills)
• Equipment Maintenance (Hard Skills)

Job Summary:

• Perform system administration, maintenance, upgrade, configuration of internal IT infrastructure.
• Provide daily support for network operations and maintenance to ensure stabilized networking and data security.
• Develop and implement corporate IT policies and standard processes for IT infrastructure, networking, data security and system maintenance.
• Maintained IT system and website, analyzed relevant data and operations.
• Plan and conduct system and applications training.
• Develop vendor resources for ongoing IT project development.
• Assist Business team to execute social media and email marketing campaigns through marketing software.
• Perform ad-hoc IT duties as assigned by the management
• Supervise a small team to provide technical support 
• Liaise and monitor the performance of the hardware vendor
• Manage overall IT operations delivery and support activities related to security, network and systems administration, databases and data storage systems
• Implement and execute projects and IT strategies

Skills on Resume:

• System Administration (Hard Skills)
• Network Support (Hard Skills)
• Policy Development (Hard Skills)
• IT Maintenance (Hard Skills)
• Training (Soft Skills)
• Vendor Management (Soft Skills)
• Marketing Support (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary:

• Support the existing SAP system functionally in the logistics domain - Sales, Distribution, Material Management and Production Planning.
• Develop a thorough understanding of current company business operations and the SAP processes currently being deployed to support the operations.
• Support, improve and roll out functional heads process change initiatives and gather requirements from users, prepare specifications and solution documentation.
• Participate in company-wide change, process improvement, enhancement committees, projects and initiatives to support and meet the company’s business objectives.
• Contribute actively to the upcoming SAP projects.
• Recommend and implement cybersecurity-related improvements.
• Continuous enhancement of information security against new threads.
• Ensure server, network systems and end-user PCs are well-secured and protected.
• Setup and maintain identity providers (IdPs) (such as Shibboleth, ADFS, Okta/NetIQ, RADIUS, ClearPass)
• Manage account life-cycle during staff/student on-boarding and off-boarding
• Register and maintain Service Providers (SPs) in Shibboleth and Relying Parties (RPs) in ADFS

Skills on Resume:

• SAP Support (Hard Skills)
• Business Analysis (Hard Skills)
• Process Improvement (Soft Skills)
• Project Participation (Soft Skills)
• Cybersecurity (Hard Skills)
• Information Security (Hard Skills)
• Identity Management (Hard Skills)
• Account Management (Hard Skills)

Job Summary:

• Responsible for the day to day management, monitoring and reporting on the systems and processes that support governance, risk and security
• Coordinate between users and internal IT team or external vendors to ensure an effective project implementation
• Develop, implement and monitor reporting mechanisms for governance, security and risk practices to support compliance and highlight areas of exposure
• Administrating IT policy and guidelines in compliance with the group standards, IT equipment inventory, IT cost administration and project PMO administration.
• Participate in the audit process and procedures to provide an independent assessment of IT activities, and evaluate the governance framework, risk management, regulatory compliance processes and internal controls systems.
• Identifying and working with IT colleagues to implement and embed good practice
• Working with IT colleagues to improve documented policies, processes and procedures
• Support the Head of IT in professional development initiatives
• Implement authentication protocols (such as SAML, OAuth, OpenID Connect)

Skills on Resume:

• Monitoring (Hard Skills)
• Coordination (Soft Skills)
• Compliance (Hard Skills)
• Administration (Hard Skills)
• Auditing (Hard Skills)
• Best Practices (Soft Skills)
• Policy Development (Soft Skills)
• Authentication (Hard Skills)

Job Summary:

• In charge of IT projects or proposing IT solutions to deliver continuous improvement and efficiency to the office business environment.
• Monitor all the network devices, services and servers to ensure availability.
• Conduct training for employees on group IT security policies and good practices.
• Maintain, upgrade and monitor the company network (firewall, WIFI, switches and VPN).
• Install, configure, troubleshoot and support ongoing usability of computers, mobile devices
• Prepare and maintain the records of incidents, software licenses and other IT assets inventory.
• Ensure availability of IT infrastructure services to users including Office 365, Windows Server, Active Directory, Teams, Print server, Mail server.
• Procure IT hardware and software, maintain IT inventory report and propose replenishment (laptop, desktop, mobile, software licenses etc
• Manage two-factor-authentication (MFA/2FA) deployment (such as Azure MFA, Okta MFA, and Cisco Duo)
• Propose alternative and secured authentication mechanisms (such as Windows Hello, Passwordless Authentication, YubiKey)

Skills on Resume:

• Project Lead (Hard Skills)
• Monitoring (Hard Skills)
• Training (Soft Skills)
• Networking (Hard Skills)
• Support (Hard Skills)
• Asset Tracking (Hard Skills)
• System Admin (Hard Skills)
• Authentication (Hard Skills)

Job Summary:

• Daily management of incidents and requests by store operations
• Ensuring the relevant business partner provides resolution and support within agreed SLA.
• Analyze and identify areas of improvement, with aim to provide effective resolution and better feasible costing through establishing and promoting knowledge articles for self-resolution.
• Stay abreast of IT technology to enable excellence in customer service and business value delivery.
• Oversee asset management for projects and general upgrade
• Plan and arrange for necessary preventive maintenance during post peak season, ensuring all IT devices including point of sales, store server, network devices, portable handheld in stores are traceable and tracked.
• Work closely with external vendors and business partners to quality in deliverables for store support incidents and any assigned project.
• Ensure good condition and sufficient spares for prompt replacement when necessary with no or minimum impact to business operation.
• Effectively communicate and coordinate with stakeholders, business partners and vendors
• Manage and maintain the incident log via ServiceNow and report or escalate to management or relevant party timely, ensure the incident root cause and resolution are properly documented for continuous learning and improvement.
• Provide weekly status and progress report to management team.

Skills on Resume:

• Incident Management (Hard Skills)
• SLA Management (Hard Skills)
• Improvement Analysis (Hard Skills)
• Technology Awareness (Soft Skills)
• Asset Management (Hard Skills)
• Maintenance Planning (Hard Skills)
• Vendor Coordination (Soft Skills)
• Reporting (Hard Skills)

Job Summary:

• Lead the full cycle project management including initialization, analysis and design, construction, testing, deployment and hyper care.
• Manage vendors or do hands-on support to ensure the good service in place to support business result.
• Work with the business owner to continuously enhance the business key user network.
• Closely work with business owner and users to identify improvement opportunities.
• Analyse and assess the business requirement, develop and align the system solution, and deliver it to realize the business value proposition.
• Understand, support and execute global IT strategies 
• Ensures all IT infrastructure and systems in HK/TW are in line with Reckitt information security standard.
• Support to develop the annual IT project portfolio.
• Proactively learn the industry leading solutions and IT trends in the respective business areas and develop the solution roadmap.
• 
  

Skills on Resume:

• Project Management (Hard Skills)
• Vendor Management (Soft Skills)
• Network Enhancement (Soft Skills)
• Opportunity Identification (Soft Skills)
• System Analysis (Hard Skills)
• Strategy Execution (Hard Skills)
• Security Compliance (Hard Skills)
• Roadmap Development (Hard Skills)

Job Summary:

• Responsible for IT Project Management and development function and project implementation that establish clear IT value and support the business growth
• Drive and deliver whole IT projects to Business and Commercial customers
• Establish and perform project control functions to pro-actively mitigate risk and act as final point of escalation for project related issues
• Ensure projects adhere to IT industry best-practices
• Design the right IT Solutions for customer through collaboration with internal and external key stakeholders such as Business Development.
• Engage and facilitate frequent and regular communications with Business and Customers
• Supporting the IT Manager with all IT duties and assisting with the implementation of new software. 
• Supporting with the front end of the stock system, order processing, communication with the suppliers and the team that manage the orders. 
• Analysing data, collating information and uploading it onto own system. 
• Help with setting up new starters with PC, Laptops and phones

Skills on Resume:

• Project Management (Hard Skills)
• Risk Management (Hard Skills)
• Compliance (Hard Skills)
• Solution Design (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Communication (Soft Skills)
• Software Implementation (Hard Skills)
• Data Analysis (Hard Skills)

Job Summary:

• Analyse raw service data to identify common causes of service failure and/or avoidable cost
• Manage the Known Error Database (KEDB) and underlying processes, detailing issues impacting multiple customers and associated workarounds.
• Assure testing outputs prior to Production release
• Minimise disruption to the business and customers when scheduling release deployment.
• Updating distribution lists, support Suppliers Due Diligence
• Manage supplier's performance against relevant SLAs
• Log, Analyse, Triage service desk tickets, driving them to an effective resolution within the correct timescales
• Provide support (Via on-call rota) for resolution and management of major incidents outside business hours
• Act as an SME regarding service desk tooling - workflow config, SLA design and data Synchronization

Skills on Resume:

• Data Analysis (Hard Skills)
• Database Management (Hard Skills)
• Quality Assurance (Hard Skills)
• Release Management (Hard Skills)
• Vendor Management (Soft Skills)
• SLA Management (Hard Skills)
• Ticket Management (Hard Skills)
• Incident Response (Hard Skills)

Job Summary:

• Assist the IT Manager (Corporate IT Manger) in effectively and consistently manage the overall direction and use of information technology in the hotel to meet the Hotel’s needs and statutory requirements
• Ensure and oversee the proper functioning of all in-house computer systems, namely: e.g. VMWare, Active Directory, Domain Controller, Office365 Email, Opera PMS (and related interface program), Delphi, Material and Control, HOS BackOffice, MICROS 3700, HotSos and REX, Payroll and Time Management System
• Helps coordinate the needs of the hotel for the efficient operation of the hotel in terms of systems and advise the correct solutions
• Manage the installation of computer systems and keep downtime to a minimum
• Implement emergency procedures that ensure the proper functioning of the hotel during computer systems failures
• Solve users’ needs and problems pertaining to hardware and software
• Manage the daily backup of the system and data files
• Setup of system password access for the hotel’s various systems
• Manage the maintenance and inspection of all system hardware
• Evaluate and select hardware and software that are required for the hotel operations

Skills on Resume:

• IT Support (Hard Skills)
• Maintenance (Hard Skills)
• Coordination (Soft Skills)
• Installation (Hard Skills)
• Emergency Plans (Hard Skills)
• Troubleshooting (Hard Skills)
• Backup (Hard Skills)
• Access Control (Hard Skills)

Job Summary:

• Create and implement a common set of principles, practices, and templates for managing various IT projects across the Group.
• Gather relevant project-related data to produce information to be presented for review by IT management and/or IT Steering Committee.
• Maintain an updated status of all IT projects that are underway, and pending requests in the pipeline.
• Capture project requests and ensure each request has enough relevant information to facilitate assessment of the project.
• Implement prioritization, scoring models, and cadence to facilitate the assessment of potential IT projects.
• Build the annual Group IT budget in collaboration with Group IT management.
• Partner with Group Finance to track and provide visibility on actual and forecasted IT spending.
• Establish/refine processes for more effective/efficient IT cost management.
• Custodian of Group IT Policies and Procedures. 
• Work with the relevant IT teams to define and update policies

Skills on Resume:

• Project Management (Hard Skills)
• Data Analysis (Hard Skills)
• Status Reporting (Hard Skills)
• Request Management (Hard Skills)
• Prioritization (Hard Skills)
• Budgeting (Hard Skills)
• Cost Tracking (Hard Skills)
• Policy Management (Hard Skills)

Job Summary:

• Take ownership of the maintenance of the internal network, data, and communications along with Ensuring SharePoint, Intranet, and company websites are updated
• Support the Head of IT in the future roadmap and strategy for IT services for the business
• Taking responsibility for costs within the department, along with the ownership of supplier and consultant invoices and purchasing new hardware
• Carrying out Subject Access Requests (SAR) and documenting relevant GDPR activities
• Report on IT usage and applications to CHS Management
• Manage and develop IT team
• Develop and enforce specific goals, policies and strategies for the IT formation in the hotel
• Ensure IT governance and compliance are effective.
• Point of contact for both internal and external audits.

Skills on Resume:

• Network Maintenance (Hard Skills)
• Strategic Planning (Hard Skills)
• Cost Management (Hard Skills)
• Compliance (Hard Skills)
• Reporting (Hard Skills)
• Team Management (Soft Skills)
• Policy Development (Hard Skills)
• Audit Coordination (Hard Skills)

Job Summary:

• Assisting the Transition Manager in all phases and aspects of projects
• Answering customer inquiries by phone and email
• Processing information within specific time frames in order to maintain efficiency and timeliness of documentation, submissions, communication and reporting
• Organizing information into standard formats and reports in various systems
• Schedule and Track project timeline, deliverables and milestone
• Work closely with stakeholders, IT Department and effectively execute the system strategic of project management.
• Coordinate planning and reporting activities for these strategic activities and become a trusted advisor of the business account manager and client service leads.
• Produce progression reports and metrics to provide constant update to Management of the project-in-charge.
• Assist in Supporting projects planning and approval process.
• Process system vendors related documentation.

Skills on Resume:

• Project Assistance (Hard Skills)
• Customer Service (Soft Skills)
• Documentation (Hard Skills)
• Organization (Soft Skills)
• Scheduling (Hard Skills)
• Stakeholder Coordination (Soft Skills)
• Reporting (Hard Skills)
• Vendor Management (Hard Skills)

Job Summary:

• Plans through collaboration across functional teams to create simple project plans and maintain with an appropriate planning tool
• Develops and maintains templates and processes for Projects and Programs
• Maps out stakeholder lists, consults on stakeholder requirements and proactively manage stakeholders needs and seek feedback. 
• Works with a number of stakeholders that may include multiple-geo location and cross functional teams.
• Recommends and agrees the level of communications appropriate for the project/program being delivered across functions with key stakeholders
• Uses consistent tools and templates and requires minimal feedback on messages delivered to audiences
• Risk and issue management, planning and responses are identified at an appropriate level for the project complexity and risk management
• Captures risks and proactively puts plans in place to mitigate exposure to risks
• Help with individual sub-project resource/cost plans and estimates
• Plan through and work with external suppliers and contractor
• Participate and facilitate project meetings
• Help organize non-technical team building events

Skills on Resume:

• Planning (Hard Skills)
• Template Creation (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Teamwork (Soft Skills)
• Communication (Hard Skills)
• Risk Handling (Hard Skills)
• Costing (Hard Skills)
• Vendor Management (Soft Skills)