IT Specialist Skills, Experience, and Job Requirements

IT SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Oct 27, 2025 - The Information Technology (IT) Specialist supports mission-critical environments using CompTIA A+, Server+, and Cisco certifications to manage data center systems and infrastructure. This role requires expertise in cabling standards, network testing, and safe equipment handling, along with shift flexibility. The specialist also brings strong communication, problem-solving skills, and a self-motivated, detail-oriented mindset adaptable to evolving technologies.

Essential Hard and Soft Skills for a Standout IT Specialist Resume

Network Administration
System Maintenance
Software Troubleshooting
Hardware Repair
Security Compliance
Active Directory
Cloud Management
Infrastructure Design
Technical Support
Data Backup

Customer Service
Problem Solving
Communication Skills
Team Collaboration
Project Management
Time Management
Adaptability Skills
User Training
Issue Resolution
Continuous Learning

Summary of IT Specialist Knowledge and Qualifications on Resume

1. BS in Information Technology with 4 years of Experience

Experience in an enterprise end-user support role.
Experience in programming or scripting in an IT environment.
Experience with manufacturing processes, procedures, and factory IT programs.
Experience applying analytical thinking and problem-solving skills.
Experience working in a demanding environment and promoting a teamwork mentality.
Understanding of Networking Topology, Concepts, and Server Infrastructure.
Proactive customer service and hospitality skills.
Exceptional time management and organizational skills.
Excellent verbal and written communication skills.
Strong multi-tasking capabilities.
Strong sense of personal accountability regarding decision-making and ability to work alone or with a team.
Fluent in Microsoft Office and Support of 0365.

2. BS in Computer Science with 6 years of Experience

Experience working in IT, Customer Support, Help Desk, IT Support, Computer Technician, etc
Experience working with Mac products
Experience and/or certifications related to core networking concepts
Experience interacting with different browsers, devices, and virtual machines
Experience with account and identity management
Experience with security and firewall configuration
Familiarity with Extreme, Cisco, Meraki, Ruckus, and other network hardware
Knowledgeable about software and hardware repair
Familiar with switching and routing protocols
Strong attention to detail and solving problems
Proficient at designing and maintaining networks
Intimate understanding of the OSI model
Be able to communicate complex ideas and processes, simply and concisely
Comfortable applying the scientific method

3. BS in Cybersecurity with 5 years of Experience

CompTIA A+ and Server+ training and credentials
Cisco Certified Networking training and credentials
Demonstrated work experience in mission-critical environments
Advanced knowledge of data center computer room infrastructure
Fundamental working knowledge of EIA/TIA cabling standards and best practices
General working knowledge of the Microsoft Office Suite desktop applications
Strong oral and written communication skills
Ability to work a shift schedule
Ability to accurately perform network cable testing and certification
Ability to safely lift items weighing 100+ pounds utilizing material handling equipment
Proven analytical, problem-solving solving and decision-making skills
Ability and willingness to acquire new and evolving job-related skills
Highly motivated, self-directed, and detail-oriented individual

4. BS in Computer Engineering with 6 years of Experience

Previous Microsoft OS upgrade experience in a corporate environment.
Broad experience in Windows desktop deployments, migration-related activities, and post-migration support
Experience installing, configuring, and troubleshooting Windows 7 or Windows 10 hardware, drivers, and software
Strong understanding of an array of computer equipment, peripherals, mobile devices, as well as standard software applications (MS Office, Windows Operating Systems, VPN client software (Citrix, Juniper), Remote Desktop tools, Active Directory, Remedy, SCCM, and RSA Security Console)
Knowledgeable in software deployment methodologies, including the deployment of Microsoft Office
Project management experience and problem-solving skills
Proficiency with LAN/WAN troubleshooting
Ability to perform tasks as outlined and requested by the Merck IT site manager
Ability to interface with end users, customer service attitude
Ability to perform root cause analysis and determine an appropriate course of action
Strong team-working skills, Good interpersonal skills, and detail-oriented.

5. BS in Software Engineering with 4 years of Experience

CCNA or relevant certifications
CompTIA A+, Network+ and Security+ certifications
Hands-on experience with IT systems in a manufacturing environment
Knowledge of common IT conventions such as Active Directory, Networking, Security, and Cloud-based storage
Ability to work independently and as part of a team, to deliver outstanding service and support.
Ability to manage high-priority projects
Strong troubleshooting skills for very complex systems
Ability to troubleshoot difficult IT problems without SOPs
Ability to explain complex IT concepts in simple terms
Excellent written and verbal communication skills
Troubleshooting skills in a multi-user high-availability environment
Ability to multitask and work under pressure.
Ability to come in on weekends if an emergency were to occur.

6. BS in Network Engineering with 3 years of Experience

Desktop, laptop, and server equipment experience.
Experience working at an IT Help Desk or experience providing IT support services to clients using a ticketing system.
Experience installing computer workstations, including desktops and laptops, printers, scanners, copies, handheld devices, and other equipment.
Working knowledge of business software, Microsoft Office.
Understanding of networked computer operating system configurations.
Working knowledge of network and wireless technology, TCP/IP networking concepts, including configuration of workstations and printers, and peripherals, including the ability to identify and troubleshoot network connectivity problems using standard industry tools and network media.
Excellent customer service and verbal and written communication skills appropriate for interactions with a broad array of individuals.
Strong interpersonal skills that include tact, good judgment, diplomacy, and flexibility to relate to diverse scientific research staff, faculty, executive management, administrative staff, and external contacts.
Ability to comprehend and retain large and complex amounts of new information.
Ability to identify/clarify the user's problem with Word, Excel, PowerPoint, Access, etc, and the ability to research resources to assist the user.
Ability to work as a team member and team resource.
Ability to apply knowledge, skills and Institute policies and procedures with a high level of independence to resolve issues for customers.
Ability to appropriately document the technical issue, assign the ticket and update the ticket.
Ability to write clear, concise trouble tickets, containing key information and customer contact information.

7. BS in Information Assurance with 8 years of Experience

IT security-related certifications, such as Security+, Network+, CISSP, CISA, CEH, CCIE, CCNP, PMP, etc.
Knowledge of MS Azure security, MS Defender, and Intune
Hands-on experience in cyber defense, with experience in OT security
Experience in consulting, security monitoring, attack detection, incident response, forensics, or security engineering
Experience with Intrusion Detection Systems (IDS) technologies and firewall IOC’s, Analyze and/or decipher packet captures from network protocol analyzers (Wireshark, TCPdump, etc)
Experience with the full lifecycle of IT security, including device provisioning, commissioning, and remote device management layers
Experience in the Food, utility (power, gas, water), O&G, or transit sector
Good familiarity with manufacturing plant environment systems, Perdue model, ISA-95, cabling infrastructure, Cisco CPwE architecture, and plant VLANs’ security layers
Excellent knowledge of Active Directory security policies, DNS, DHCP, and TCP/IP protocols
Excellent up-to-date technical and hands-on knowledge/experience in current attack methods, detection approaches, state-of-the-art detection tools (e.g., SIEM, anomaly detection, etc), protection concepts (defense-in-depth, network protection, endpoint protection, cloud protection)
Ability to manage conflicting priorities under tight deadlines with limited supervision
Be able to work in a managed service environment and be familiar with ITIL process methodologies for support and escalations
Good hands-on and strong can-do attitude
Ability to drive projects by themselves and willingness to support business initiatives and cross-functional teams

8. BS in Systems Administration with 5 years of Experience

ITIL Foundation certified (v3 or v4) and/or a clear understanding of ITIL system and ticketing
Experience in working with teams in a fast-paced environment
SCCM or imaging software experience
Broad experience in PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
LAN/IP networking knowledge, ability to approach issues logically using the OSI model or similar
Windows 10, Windows Server, Mac OS, MS Office, and Cloud file share support experience
WebEx/Zoom meeting setup and basic troubleshooting experience
Ability to diagnose problems and provide solutions and/or escalate to the appropriate area
Communicate and present technical concepts to management, peer group, and staff

9. BS in Applied Computing with 4 years of Experience

Proven experience as an IT Specialist or similar role
Previous experience with a healthcare organization
Previous experience with an MDM such as JAMF or Kandji
Understanding of networking principles
Solid knowledge of IT systems and applications
Knowledge of Google Workspace
Understanding of internet security and data privacy principles
Excellent diagnostic and problem-solving skills
Ability to troubleshoot and repair issues
Strong communication and interpersonal skills
Great attention to detail
Excellent organizational and coordination abilities

10. BS in Data Science with 6 years of Experience

Technical experience supporting users globally in first and second line support.
Technical experience supporting IT hardware and software, including Microsoft products and solutions such as Windows OS, Office, and Outlook in a Microsoft Exchange environment, Skype for Business, Cisco Unified Communications, Mobile Management solutions, network connectivity, and infrastructure.
In-depth understanding of PC architecture and basic understanding of IT infrastructure concepts
Knowledge and experience in ITIL
Exceptional Service and Customer Mindset
Good communication skills
Ability to work in a global and ever-changing environment
Be able to work independently, but also be a good team player
Self-driven and able to take ownership of tasks and see them through to completion

11. BS in Cloud Computing with 7 years of Experience

Experience in ISP, SaaS, or web service operations and an engineering environment
Software development experience with some combination of bash, Perl, Python, and Ruby scripting
Experience in automating cloud infrastructure (AWS, Azure, Google Cloud)
Experience with Couchbase, Ceph, Docker, and ELK administration
Knowledge of revision control systems (Git, SVN)
Understanding of common networking protocols (TCP, IP, UDP, DNS, SMTP, HTTP, POP/SMTP, rsync, ssh)
Familiarity with basic MySQL/Percona administration
Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision
Strong Interpersonal skills, able to influence peers and interact with the rest of the team.
Proactive self-starter and problem solver.

12. BS in Information Systems with 3 years of Experience

Understands and manipulates all aspects of the sERP system
Understands the total production system and processes (e.g., inbound/ outbound shipping, shop orders, and inventory management)
Understands third-party software (e.g., Softhinks, Future Dial, Kronos, EPS, WipeOS, etc.)
Computer hardware enthusiast with knowledge of different types of computer components
Analytical and process-oriented mindset
Demonstrated desire for continuous learning and improvement
Be able to speak, read, and understand the English language in verbal communication (bilingual in Spanish)
Be able to follow verbal and written instructions
Basic proficiency using a computer and MS Teams, Outlook, and internet search capabilities
Basic proficiency using MS Word and Excel
Be able to work in a non-climate-controlled warehouse environment
Be able to work with exposure to mechanical and electrical currents
Be able to wear Personal Protective Equipment (PPE)
Be able to learn and apply new concepts
Be able to type data accurately and efficiently into a computer system

13. BS in Digital Forensics with 5 years of Experience

Prior IT work experience in a start-up setting within the CPG sector
Must have experience with Google Domains Admin, Shopify Plus, and MS Office Suite
Experience Front-end coding, JavaScript, HTML, CSS, Ruby
Ability to juggle multiple projects and goals simultaneously
Strong computer skills in Microsoft Word, Microsoft Outlook, and Excel
Strong analytical, diagnostic, and problem-solving skills
Exceptional work ethic, strong attention to detail, and strong organizational skills
Ability to demonstrate quick thinking and adaptability in a constantly changing environment
Self-starter with good communication skills, both written and verbal
Ability to organize, prioritize, and manage multiple tasks with high attention to detail
Ability to work independently and be a highly motivated and productive team player

14. BS in Database Administration with 6 years of Experience

ITIL Foundation certification
Experience in IT administration in a medium-sized organization
Experience building, managing, and troubleshooting macOS and Windows devices.
Experience in technical writing, documentation, and building a knowledge base.
Experience in administering a Google Workspace.
Experience working within Meraki and ZTNA solutions.
Experience working with Jamf or Intune (MEM)
Excellent written and oral communication skills
Exceptional interpersonal communication and collaboration skills.
Excellent time management and the ability to prioritize work effectively.

15. BS in Computer Networking with 7 years of Experience

Proven Senior-level Customer Service experience in the technical support field, handling challenging and unique situations
Contact/Call Center/BPO experience in a Technical support program or accounts requiring technical focus.
Basic support knowledge of MS Windows 7/Windows 10, MS Office 2007/2013, Internet browsers, Mobiles (iPhones, Androids), Cisco VPN, Network Printing, wireless routers, Active Directory, MS Exchange, Collaboration tools (Sharepoint, Webex, Egnyte)
Basic knowledge regarding MS Windows and MS Office 2007/Office 2013, Windows Active Directory
Outstanding communication skills and a distinct passion for service, IT knowledge, or a completed apprenticeship
Outstanding customer orientation, i.e, ability to build rapport and trust quickly and to influence an audience through communication to arrive at the best solution
Excellent English written and verbal communication skills, i.e., active listening, ability to clearly summarize an issue, both in writing and verbally
Excellent problem-solving skills, i.e., ability to apply a highly logical and well-organized approach to the analysis and resolution of issues
Ability to read and write English ticket reference information on the Incident Platform
Good judgment skills with a strong sense of urgency and attention to detail
Excellent verbal and written communication skills
Solid documentation skills
Ability to complete special projects/assignments with minimal supervision

16. BS in Web Development with 5 years of Experience

Helpdesk experience in a tech environment
Experience with Windows 10/MacOS troubleshooting and desktop support, Active Directory, Office 365, understanding and troubleshooting network and VPN issues
Experience with Azure AD, Storage, Conditional Access, and Intune
Experience with Exchange Online, SharePoint Online
Basic security knowledge (GPO, RBAC)
Familiarity with GCP, AWS
Familiarity with Linux (Ubuntu, CentOS)
Outstanding organizational and time-management skills
Tech-savvy with a good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve technical issues
Proficiency in English with excellent communication skills

17. BS in Information and Communication Technology with 6 years of Experience

Experience as an L1/L2 End-user Support, Service Desk/Helpdesk, or similar IT Support Role
Relevant experience in device provisioning on Mac and Windows
Experience with using Jumpcloud and OpenVPN for at least a year, in a similar position
Experience implementing and managing SaaS Services such as Slack, Google Workspace, AWS, or equivalent experience in other SaaS services
Experience in using and troubleshooting cross-platform devices such as macOS, Windows, and Linux environments
Experience managing macOS at scale using MDM tools.
Experience managing identity with SAML/SSO, OAuth, and Radius.
Experience working in a fast-paced, tech-driven startup
Knowledge of networking and internet protocols, including TCP/IP, ARP, DNS, SMTP, SPF, DHCP, HTTP/HTTPS, SSH, and IPSEC
Excellent communication skills, able to make radical decisions while being empathetic and respectful.
Ability to take full ownership and work independently while collaborating with others in a fast-paced agile team.
Comfortable working in a globally decentralized company

18. BS in Network Security with 8 years of Experience

Experience applying knowledge of advanced IT principles and methods to ensure efficient delivery of IT security services.
Experience in planning and scheduling the installation of new or modified hardware and operating systems, and application software.
Experience reviewing proposed systems and networks for potential security risks.
Expert level of attention to detail in conducting security risk and vulnerability assessments of planned and installed systems to identify security issues and vulnerabilities.
Expert skill in working with managers and customers at all levels throughout the Bureau and Department to resolve IT security issues
Expert knowledge of IT security requirements and standards to review and resolve complex IT security risks and vulnerabilities.
Strong communication skills that converse as freely and comfortably with small groups as with individual customers.
Ability to coordinate and communicate at all levels within the organization, including Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs
Ability and passion for learning new technology and tools
Ability to analyze support requests and prioritize them based on impact

19. BS in Computing Technology with 6 years of Experience

Experience of working with SAP ERP for production or warehouse management
Expert knowledge of SQL relational databases for data management and archiving
Work experience in a mortgage environment
Knowledge of C# or Web App development and interfaces
Good knowledge of PC, Network, and Server infrastructure
Good knowledge of MES Systems
Good attitude for working with different internal and/or external teams and vendors
Strong ability to task switch effectively and manage multiple priorities
Ability to solve problems logically and efficiently
Ability and willingness to learn quickly

20. BS in IT Management with 4 years of Experience

Experience in helpdesk or 1st level support with hands-on experience managing enterprise servers and workstations
Experience in an Internet company as tier-2 support
Additional experience in various platforms such as Google Drive, G-Suite, Slack, and Monday.
Extensive office-related software and hardware support experience.
Demonstrated skills in desktop operating systems, including Windows 10.
Windows and macOS installation knowledge
Basic IT infrastructure understanding
High ability to work independently
High service orientation and customer skills
Ability to work under pressure and tight deadlines
Effectively communicate information and respond to questions/suggestions from various levels within the company

21. BS in Information Technology with 5 years of Experience

Experience in JAMF, Active Directory, Okta, Jira, and Cisco
Experience supporting Mac and Windows in a fast-paced environment LAN, WAN, SNMP, SMTP, WLAN, and SIP
Familiar with operations and maintenance of photocopiers, scanners, faxes, printers, projectors, and phones
Working knowledge of standard office procedures and technologies (phone, computer, printer, photocopier, scanner, fax machine).
Ability to maintain confidentiality of sensitive information
Strong verbal and written communication skills and the ability to deal effectively and diplomatically with staff, peers, and management.
Excellent customer service skills.
Strong organization, attention to detail, solid follow-through, and time management skills with the ability to multitask and prioritize tasks
Proficient in Microsoft Office Suite applications, including Excel, Word, Access, PowerPoint, Publisher, and Outlook programs.
Creative problem-solving skills
Ability to work harmoniously with people from varied cultural, socioeconomic, educational and experiential backgrounds.

22. BS in Computer Science with 6 years of Experience

Hands-on Infrastructure experience within an Information Technology department.
Good knowledge of VMWare, Windows servers (2008, 2012, 2016, and 2019), Windows desktop (7, 10), Active Directory, LAN, VLAN and WLAN.
Previous experience in a GMP-regulated industry
Knowledge of programming languages
Ability to present and explain information that non-IT personnel will understand.
Ability to quickly identify hardware, software, and network issues.
Ability to work well independently and in a team environment.
Excellent verbal and written English skills.
Excellent and creative problem-solving skills.
Self-motivated, organized, and able to work independently in a fast-paced environment

23. BS in Cybersecurity with 5 years of Experience

Experience advanced in an IT administrator role, focusing on support of macOS in an enterprise environment
Experience in supporting Google Workspace Enterprise
Experience using SSO, SAML, and MFA.
Experience with Mobile Device Management and Endpoint Detection and Response.
Experience with using SSO, SAML, and MFA, specifically with Okta.
Experience with OKTA, G Suite, Zoom, Salesforce
Knowledge of best practices around IT security
Demonstrated ability to be able to work independently
Be able to support a heterogeneous OS environment
Strong analytical and troubleshooting skills
Ability to successfully process and handle multiple tasks
Keen to learn from colleagues and participate in cross-team collaborations.

24. BS in Computer Engineering with 4 years of Experience

Business and/or IT experience in purchasing
Experience with different kinds of ordering systems (Ariba, iBuy, MyOrders, SRM, SAP)
Experience in cross-functional operational problem-solving processes
Good understanding of project management, and in Finance and Control
Excellent knowledge of cost planning and follow-up, volume management and control, and purchase ordering processes
Good business acumen and financial skillset
Professional in the usage of MS Excel
Capable of building tactical and operational relations with IT providers
Ability to work on multiple priorities effectively.
Ability to work collaboratively in a team environment.
Ability to maintain confidentiality.

25. BS in Software Engineering with 8 years of Experience

Industry-related/Professional compliance, risk, or security management certification
Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), ISO27001 Lead Auditor/Implementer, etc.
Experience in a combination of risk management and information security and IS/IT jobs.
Hands-on experience with systems such as Windows, Cisco Systems, UNIX, Linux, and Novell
Experience in scripting and report development in Power BI, SQL, PowerShell, Python, and Power Automate
Strong knowledge of common information security management frameworks, such as ISO 27001 or NIST, knowledge of ISO 22301-BCM, and ITIL
Demonstrated understanding of GRC tools and data processing, e.g, Archer, ServiceNow
Solid organizational skills, including multitasking and time management
Ability to learn new technologies, processes and products
Hands-on attitude and willing to work in a global environment

26. BS in Network Engineering with 6 years of Experience

Experience in troubleshooting end-user device issues and setting up new PCs, including software
Experience in IT hardware and software requisitions
Knowledge and experience supporting MAC OS, including MDM solutions
Knowledge and experience in installing new software and hardware components
Knowledge and experience in managing G Suite enterprise
Knowledge and experience in GPO and Patch management systems.
Knowledge and experience supporting FW (Forti, Cisco, etc.)
Knowledge and experience supporting EDR systems (Palo Alto, Cynet, CISCO)
Prior working experience in a dynamic MNC or a similar working environment
Focused on excellent customer service
Ability to speak and write in good English and standard Mandarin
Good communication and listening skills with users, vendors, and IT colleagues
Motivated to learn quickly and take action

27. BS in Information Assurance with 7 years of Experience

Certifications in CompTIA A+, Network+, ITIL, or Microsoft.
Experience with Windows Server administration, including Active Directory, Office 365 administration, SQL Server, VMware, and Exchange.
Experience with various hardware/software installations and upgrades.
Experience deploying and maintaining workstations, IT Support, etc.
Experience as a Tier II or III Help Desk provider for the Joint Services Provider (JSP) with the Office of the Secretary of Defense (OSD) or the Department of the Army.
Proficient in MS Word, PowerPoint, Excel, and Outlook applications.
Strong organizational management and problem-solving skills with impeccable multitasking abilities.
Excellent oral and written communication skills.
Ability to effectively interface with all levels of management.
Highly motivated, professional, and capable of managing a demanding workload while prioritizing and managing competing priorities.
Comfortable in a fast-paced/dynamic environment

28. BS in Systems Administration with 6 years of Experience

Certification for CCIE and RHCE
Knowledge of Linux server administration
Knowledge of Network administration
Familiar with system installations, configurations, patching, and troubleshooting
Knowledge of virtualized environments (KVM, VMWARE, etc.)
Knowledge of MySQL database
Knowledge of industry standard protocols (TCP/IP, Apache, DNS, LDAP, etc.)
Knowledge of scripting languages, including Bash, Perl, JavaScript, Python, etc.
Strong analytical, diagnostic, and problem-solving skills.
Good communication ability, both written and verbal.
Problem solver and attention to detail
Excellent communication and interpersonal skills

29. BS in Data Science with 7 years of Experience

Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Associate (MCSA), CompTIA Network and Checkpoint Security
IT work experience, such as managing networks, system administration, computer maintenance, etc
Experience with Sciex Analyst, Waters Empower, or Nugenesis
Experience with Hyper-V or VMWare
Experience with the administration of Microsoft Active Directory
Previous experience either in the military or as a contractor supporting pier-side connect/disconnect service using either UCA or WPCS solutions.
Hands-on experiences implementing and administering network devices, firewalls, routers, VPN, backup applications, and domain
Good knowledge of MS Exchange Server
Good knowledge of Microsoft Windows and Office applications
Good communication and interpersonal skills
Be able to work in high efficiency, quick decision maker, quick problem-solving ability
Self-motivated, teamwork skills, and can work under pressure

30. BS in Cloud Computing with 5 years of Experience

IAT Level II Certificate, including CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP, CAP, CASP+ CE, CISM, CISSP (or Associate), GSLC, CCISO, or HCISPP
Experience administering and troubleshooting Linux and Windows workstations
Experience setting up and administering an office network
Experience (including work, school, military, side jobs, etc.)
Experience with Network Support/ Desktop Support/IT Support/End-User Support
Network troubleshooting and IT end-user support experience
Ability to provide VOiP/VTC support, hardware and software troubleshooting and break/fix, account provisioning/password resets, server troubleshooting, peripheral troubleshooting, installation of new IT equipment, supporting deployment of new technologies
Excellent communication skills, both written and verbal English
Good time management and organizational skills
Attention to detail and problem-solving skills
Ability to work independently and to drive initiatives from start to finish

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